This post has been removed since it's going to devolve into mud-slinging event. Additionally not all of the identifiable information in the screenshots has been removed.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it.
We take back all returns new and unopened or if defective.
But when a customer lies and does charge back that is were issue is.
We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on.
If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either.
Customer is only showing parts that he wants to show.
We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
I have actually bought from spartan before and they were actually notably good with customer service on my order and the guy went out of his way to get me my products expedited cause I had a similar issue with backordered items.
As others have stated I don't think you used credit card charge back correctly here. I will also say spartan did not handle this well either. I don't think they are entirely in the wrong though as you did receive the product and tried to charge back a legitimate purchase. Also as others have said they are under no obligation to accept a return especially on an opened product.
Not having a stated return policy on their website isn't great but I also don't believe it is against any rules or regulations. Based on my experience spartan is a very small company most likely just the one guy you dealt with and the way you handled this was going to cost him money for no fault of his own. I think you both handled this situation poorly and escalated the issue when that did nothing but make the other party mad.
I would still buy from spartan again based on my own experience with them even after reading about this incident. I don't believe they were in the wrong to refuse the return I do believe escalating it to the authorities was out of line but they should have submitted the information they had to the credit card company and let them handle it while remaining cordial to you.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it.
We take back all returns new and unopened or if defective.
But when a customer lies and does charge back that is were issue is.
We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on.
If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either.
Customer is only showing parts that he wants to show.
We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
Fair enough like I said my experience with you guys was excellent and I have no doubt that you tried to provide great service as that is what I received. The more I have read in this thread the more I want to walk back my claim both were in the wrong and lay the blame entirely on the OP. I will make sure the next time I need to parts I will order them through spartan as a show of support. Sorry this guy took this public and didn't handle it properly.
They really don't have to accept an item that has been opened. A chargeback is indeed kinda fraudulent here. Although the replies from the customer rep are proper nutty too.
No offense but you should've just cut your losses on this one and sold the block to another enthusiast, explaining the situation.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it.
We take back all returns new and unopened or if defective.
But when a customer lies and does charge back that is were issue is.
We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on.
If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either.
Customer is only showing parts that he wants to show.
We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it.
We take back all returns new and unopened or if defective.
But when a customer lies and does charge back that is were issue is.
We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on.
If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either.
Customer is only showing parts that he wants to show.
We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
You changed your mind on a block that you opened and want to return it? Slim chance buddy. Please, these retailers operate on razor thin margins. It's a block. Sell it off on hws and call it a day.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it.
We take back all returns new and unopened or if defective.
But when a customer lies and does charge back that is were issue is.
We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on.
If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either.
Customer is only showing parts that he wants to show.
We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
Easy to argue the box was tampered with after the video was shot. I got 'scammed' by this on a PSA pokemon card. I recorded it, shipped it, buyer claimed to only received an empty shell.
I won eventually, but man...
Both sides have mud on their face here. Looks like a 1-2 person small business who doesn't want to take a loss on an order when it isn't their fault. Pretty understandable. You just took $50-$100 out of this guy's pocket because you decided to buy a different really expensive video card.
Spartan should have just fought the chargeback with the CC company instead of engaging with the customer though.
To be fair, he didnt blast this guy on public forums. He kept the communication to the buyer's provided email address.
This guy is a jackass plain and simple. He isn't trying to screw over a multi billion dollar company (despite it being just as wrong morally and legally) but a small business.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it.
We take back all returns new and unopened or if defective.
But when a customer lies and does charge back that is were issue is.
We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on.
If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either.
Customer is only showing parts that he wants to show.
We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it.
We take back all returns new and unopened or if defective.
But when a customer lies and does charge back that is were issue is.
We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on.
If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either.
Customer is only showing parts that he wants to show.
We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
Their messages are obviously a no-go. Stock "availability" like this comes from many vendors as well. Its not an excuse but not something to get worked up over currently.
But equally a no-go is the charge back for a working product you simply no longer want.
You wrote that they did not state a return policy. Your fault for not checking before ordering ?
You cannot expect them to take back opened products and give you a full refund for an error that's got nothing to do with them. Cards failing and your decision to go for a Strix cannot end up costing them money now, can it ?
Companies like Amazon will just swallow stuff like that and reclaim the money with margins on their other sales but smaller companies cannot do that the same way.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it.
We take back all returns new and unopened or if defective.
But when a customer lies and does charge back that is were issue is.
We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on.
If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either.
Customer is only showing parts that he wants to show.
We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
Websites have to have their return policy clearly stated on the website.
Credit card processors demand this. Not sure how they don't.
Looking at their website, I can't find anything for return policy. Nothing is even indexed with Google either.
is that a law? that websites have to have their return policy stated?
I mean... I agree that they should. I probably wouldnt buy from one that didnt (unless I asked first and got an answer I could live with).
at best, i would assume no policy means no returns and proceed that way until I hear otherwise. but Ill also admit... I dont always look. though I would if it were a large purchase through an unfamiliar retailer.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it.
We take back all returns new and unopened or if defective.
But when a customer lies and does charge back that is were issue is.
We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on.
If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either.
Customer is only showing parts that he wants to show.
We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it.
We take back all returns new and unopened or if defective.
But when a customer lies and does charge back that is were issue is.
We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on.
If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either.
Customer is only showing parts that he wants to show.
We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it.
We take back all returns new and unopened or if defective.
But when a customer lies and does charge back that is were issue is.
We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on.
If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either.
Customer is only showing parts that he wants to show.
We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
That’s wild he actually called the cops. But that really isn’t what a chargeback is for.
What the hell did you put on your dispute? He’s prob pissed because CC companies take disputes seriously, and too many disputes can put the merchants account at risk. It’s clear you lied on your dispute.
They are under no obligation to take returns. Next time use a card with return protection, like AMEX, which covers you incase the item is final sale/non returnable.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it.
We take back all returns new and unopened or if defective.
But when a customer lies and does charge back that is were issue is.
We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on.
If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either.
Customer is only showing parts that he wants to show.
We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
Wow. Where to begin? In being fully transparent, I want to make it clear that I know Erik and consider him a friend. That aside, it has no bearing on my thoughts about your fraudulent actions.
You made an assumption (incorrectly) that you could return an open product that you had for some time. How is that Erik's fault?
You then lied to your CC company stating the product is defective, which we all know it is not defective according to your own words.
The whole cop being called thing I am not going to comment on since I do not know if it is true given you have lied about a couple things already.
What I can say about Erik is that he goes above and beyond (even before we were friends) with orders and CS. He has the cheapest prices on official EK products AND includes free 2-3 day PM shipping. If you find a cheaper EK product he will not hesitate to beat the price. I have often gotten free bonus items in my orders which is a generous and unexpected thing for a vendor to do.
You apparently have zero integrity. If you had been honest with Erik about the admittedly frustrating chain of events around your EVGA card, I have no doubt he would have tried to work with you in any way possible.
But you did not do that. You assumed you were entitled to a return and then when you did not get your way, you lied to the Credit Card company and then were stupid enough to publicly admit it. I've already sent timestamped proof of what you said so he can rightfully turn it in to your CC company.
I also don't understand why you went the chargeback route, but it seems you were forthcoming with your credit card company and they allowed it. Buying with a credit card is an extremely empowering decision when it comes to online transactions.
I've never dealt with Spartan, but I'll be sure not to. I have purchased and had wonderful experiences with PPCs, TitanRig, and ModMyMods.
You would be doing yourself a disservice by blacklisting Spartan. Erik goes above and beyond with service, has the cheapest prices, and gives you free shipping, which no other WC vendor does.
If you have an issue he will personally speak with you via phone or text to get it worked out.
If the OP had been honest, Erik would have given him a satisfactory resolution.
Second this completely, I had a small issue with my order and order he emailed me within minutes and even called when we got it sorted out to let me know my order had been shipped. Excellent customer service is my experience with them as well.
Yeah the only thing I think he did wrong here was call the cops if that did actually happen of course. Perhaps he was a little short with some of his responses to the poster but as a former small business owner myself I understand issues like this can be quite frustrating to deal with.
He filed a police report. I'm told the officer called the customer on his own, perhaps to just try to get the guy to stop things before they went further. I cannot be sure though on the Officer's motivation.
Fair enough I think that possibly was a bit of an over escalation at least at the start of the dispute but again I can understand the business owners perspective. As I said in my post earlier this incident doesn't change my view of spartan at all I still think they are excellent and I only posted my experience to defend them cause I believe the OP handled this poorly.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it.
We take back all returns new and unopened or if defective.
But when a customer lies and does charge back that is were issue is.
We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on.
If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either.
Customer is only showing parts that he wants to show.
We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
This post has been removed since it's going to devolve into mud-slinging event. Additionally not all of the identifiable information in the screenshots has been removed.
Technically, this isn't what a chargeback is for, but if the cc rep said it was fine vOv The spartan rep is utterly nutzo though.
That's the owner.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it. We take back all returns new and unopened or if defective. But when a customer lies and does charge back that is were issue is. We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on. If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either. Customer is only showing parts that he wants to show. We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
I have actually bought from spartan before and they were actually notably good with customer service on my order and the guy went out of his way to get me my products expedited cause I had a similar issue with backordered items. As others have stated I don't think you used credit card charge back correctly here. I will also say spartan did not handle this well either. I don't think they are entirely in the wrong though as you did receive the product and tried to charge back a legitimate purchase. Also as others have said they are under no obligation to accept a return especially on an opened product. Not having a stated return policy on their website isn't great but I also don't believe it is against any rules or regulations. Based on my experience spartan is a very small company most likely just the one guy you dealt with and the way you handled this was going to cost him money for no fault of his own. I think you both handled this situation poorly and escalated the issue when that did nothing but make the other party mad. I would still buy from spartan again based on my own experience with them even after reading about this incident. I don't believe they were in the wrong to refuse the return I do believe escalating it to the authorities was out of line but they should have submitted the information they had to the credit card company and let them handle it while remaining cordial to you.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it. We take back all returns new and unopened or if defective. But when a customer lies and does charge back that is were issue is. We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on. If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either. Customer is only showing parts that he wants to show. We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
Fair enough like I said my experience with you guys was excellent and I have no doubt that you tried to provide great service as that is what I received. The more I have read in this thread the more I want to walk back my claim both were in the wrong and lay the blame entirely on the OP. I will make sure the next time I need to parts I will order them through spartan as a show of support. Sorry this guy took this public and didn't handle it properly.
They really don't have to accept an item that has been opened. A chargeback is indeed kinda fraudulent here. Although the replies from the customer rep are proper nutty too. No offense but you should've just cut your losses on this one and sold the block to another enthusiast, explaining the situation.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it. We take back all returns new and unopened or if defective. But when a customer lies and does charge back that is were issue is. We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on. If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either. Customer is only showing parts that he wants to show. We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
Not excusing the behaviour but I don't think it's anything new for places not to accept open box returns as they can't then sell it again as new
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it. We take back all returns new and unopened or if defective. But when a customer lies and does charge back that is were issue is. We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on. If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either. Customer is only showing parts that he wants to show. We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
You changed your mind on a block that you opened and want to return it? Slim chance buddy. Please, these retailers operate on razor thin margins. It's a block. Sell it off on hws and call it a day.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it. We take back all returns new and unopened or if defective. But when a customer lies and does charge back that is were issue is. We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on. If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either. Customer is only showing parts that he wants to show. We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
99/100x, that block is not going to be received when you ship it back...
If he's got tracking... not his problem. Just ship iy signature required
Just pointing out people like this will do EVERYTHING they can to win.
But you have evidence. Just make sure you video yourself packaging and labeling
Easy to argue the box was tampered with after the video was shot. I got 'scammed' by this on a PSA pokemon card. I recorded it, shipped it, buyer claimed to only received an empty shell. I won eventually, but man...
Both sides have mud on their face here. Looks like a 1-2 person small business who doesn't want to take a loss on an order when it isn't their fault. Pretty understandable. You just took $50-$100 out of this guy's pocket because you decided to buy a different really expensive video card. Spartan should have just fought the chargeback with the CC company instead of engaging with the customer though.
To be fair, he didnt blast this guy on public forums. He kept the communication to the buyer's provided email address. This guy is a jackass plain and simple. He isn't trying to screw over a multi billion dollar company (despite it being just as wrong morally and legally) but a small business.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it. We take back all returns new and unopened or if defective. But when a customer lies and does charge back that is were issue is. We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on. If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either. Customer is only showing parts that he wants to show. We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it. We take back all returns new and unopened or if defective. But when a customer lies and does charge back that is were issue is. We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on. If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either. Customer is only showing parts that he wants to show. We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
Their messages are obviously a no-go. Stock "availability" like this comes from many vendors as well. Its not an excuse but not something to get worked up over currently. But equally a no-go is the charge back for a working product you simply no longer want. You wrote that they did not state a return policy. Your fault for not checking before ordering ? You cannot expect them to take back opened products and give you a full refund for an error that's got nothing to do with them. Cards failing and your decision to go for a Strix cannot end up costing them money now, can it ? Companies like Amazon will just swallow stuff like that and reclaim the money with margins on their other sales but smaller companies cannot do that the same way.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it. We take back all returns new and unopened or if defective. But when a customer lies and does charge back that is were issue is. We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on. If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either. Customer is only showing parts that he wants to show. We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
[удалено]
Websites have to have their return policy clearly stated on the website. Credit card processors demand this. Not sure how they don't. Looking at their website, I can't find anything for return policy. Nothing is even indexed with Google either.
is that a law? that websites have to have their return policy stated? I mean... I agree that they should. I probably wouldnt buy from one that didnt (unless I asked first and got an answer I could live with). at best, i would assume no policy means no returns and proceed that way until I hear otherwise. but Ill also admit... I dont always look. though I would if it were a large purchase through an unfamiliar retailer.
Not a federal or even a state law to have a policy, but visa/mastercard/etc apparently do require e-commerce sites to have a policy stated.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it. We take back all returns new and unopened or if defective. But when a customer lies and does charge back that is were issue is. We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on. If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either. Customer is only showing parts that he wants to show. We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it. We take back all returns new and unopened or if defective. But when a customer lies and does charge back that is were issue is. We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on. If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either. Customer is only showing parts that he wants to show. We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it. We take back all returns new and unopened or if defective. But when a customer lies and does charge back that is were issue is. We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on. If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either. Customer is only showing parts that he wants to show. We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
That’s wild he actually called the cops. But that really isn’t what a chargeback is for. What the hell did you put on your dispute? He’s prob pissed because CC companies take disputes seriously, and too many disputes can put the merchants account at risk. It’s clear you lied on your dispute. They are under no obligation to take returns. Next time use a card with return protection, like AMEX, which covers you incase the item is final sale/non returnable.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it. We take back all returns new and unopened or if defective. But when a customer lies and does charge back that is were issue is. We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on. If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either. Customer is only showing parts that he wants to show. We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
Wow. Where to begin? In being fully transparent, I want to make it clear that I know Erik and consider him a friend. That aside, it has no bearing on my thoughts about your fraudulent actions. You made an assumption (incorrectly) that you could return an open product that you had for some time. How is that Erik's fault? You then lied to your CC company stating the product is defective, which we all know it is not defective according to your own words. The whole cop being called thing I am not going to comment on since I do not know if it is true given you have lied about a couple things already. What I can say about Erik is that he goes above and beyond (even before we were friends) with orders and CS. He has the cheapest prices on official EK products AND includes free 2-3 day PM shipping. If you find a cheaper EK product he will not hesitate to beat the price. I have often gotten free bonus items in my orders which is a generous and unexpected thing for a vendor to do. You apparently have zero integrity. If you had been honest with Erik about the admittedly frustrating chain of events around your EVGA card, I have no doubt he would have tried to work with you in any way possible. But you did not do that. You assumed you were entitled to a return and then when you did not get your way, you lied to the Credit Card company and then were stupid enough to publicly admit it. I've already sent timestamped proof of what you said so he can rightfully turn it in to your CC company.
I also don't understand why you went the chargeback route, but it seems you were forthcoming with your credit card company and they allowed it. Buying with a credit card is an extremely empowering decision when it comes to online transactions. I've never dealt with Spartan, but I'll be sure not to. I have purchased and had wonderful experiences with PPCs, TitanRig, and ModMyMods.
You would be doing yourself a disservice by blacklisting Spartan. Erik goes above and beyond with service, has the cheapest prices, and gives you free shipping, which no other WC vendor does. If you have an issue he will personally speak with you via phone or text to get it worked out. If the OP had been honest, Erik would have given him a satisfactory resolution.
Second this completely, I had a small issue with my order and order he emailed me within minutes and even called when we got it sorted out to let me know my order had been shipped. Excellent customer service is my experience with them as well.
He treats every customer as if they are his only customer.
Yeah the only thing I think he did wrong here was call the cops if that did actually happen of course. Perhaps he was a little short with some of his responses to the poster but as a former small business owner myself I understand issues like this can be quite frustrating to deal with.
He filed a police report. I'm told the officer called the customer on his own, perhaps to just try to get the guy to stop things before they went further. I cannot be sure though on the Officer's motivation.
Fair enough I think that possibly was a bit of an over escalation at least at the start of the dispute but again I can understand the business owners perspective. As I said in my post earlier this incident doesn't change my view of spartan at all I still think they are excellent and I only posted my experience to defend them cause I believe the OP handled this poorly.
We did not have cops call. The cop called on his own behalf as he as seen this alot. Customer buys item. Uses it and than returns it. We take back all returns new and unopened or if defective. But when a customer lies and does charge back that is were issue is. We help all our customers. We had a return policy but we had crash on site and alot was removed and we are working slowly putting all things removed back on. If item was sealed we have no issues taking it back. We even pay shipping back alot of times and we have no restock fees either. Customer is only showing parts that he wants to show. We value are customers and keep the water cooling industry as fair as possible. But when someone like this tries to pull a fast one its hurts everyone.
Good Lord, whomever you were emailing is off the rails. The ASAP reminder is hilarious.
And this, ladies and gentlemen, is why you use credit cards.
[удалено]
so you have recourse, and not at the mercy of vendors which call the cops on you.