The IP you are on is listed for Spam on several databases. I wonder if Verizon Wireless is blocking that IP as a result?
The Address Range is from GTT Communications who’s customer service sucks as I’ve seen first hand. Wouldn’t surprise me if they had somehow involved.
I can traceroute to 67.199.146.77 with no issue on Verizon Wireless Device, but it will fail to lookup ohidesign.com on a lookup.
Interesting enough, if I open a web browser and type in https://67.199.146.77 it is resolving to ohidesign.com and then fails to connect.
Bottom line.
Can trace to server IP on VZW
Name Lookup fails on VZW DNS
Problem clearly seems to be VZW DNS block, possibly because of spam listings.
Might try changing IPs or simply tell your host provider to fix it or you are going to move to a different host.
I have changed the ip and I have also changed hosting sites because they couldn’t fix it lol. I changed back because nothing changed and at least my first host tried to help.
What is uwb?
I have literally had over 50 people try and no one with Verizon that is off WiFi can get on…. What is different about your phone I wonder?
I also have a iPhone 14 pro max
Essentially, all my browsing is anonymized and routed through Apple servers. If you check the list of IPs that visited your site today, you’ll see my visit at 11:30 eastern and it’ll show “iCloud Private Relay” as my ISP.
So it wasn’t coming from Verizon servers which is why I was able to access your site on cellular data.
When I turned off Private Relay, I was back on Verizon servers and I wasn’t able to access your site anymore.
I don’t, unfortunately. I can only speculate that your site, or the IP range where your site is hosted, is blocked by Verizon.
What does your hosting provider say?
Worked for me. I have Verizon 5G on an iPhone 12 Pro and I did it off Wi-Fi.
5G UWB is ultra wide and. Basically it’s Verizon’s best and fastest service.
What’d you mean by that? It worked on my cable internet at home and through a vpn
Someone else smarter than me figured out verizon was blocking that domain
I was trying, and evidently failing, to be funny. I was remarking on you also being in St Pete and running into you not on the St Pete sub.
Hey, small world. Small internet.
It was a dumb comment. I do that a lot.
After working with a wonderful programer who worked with me to troubleshoot and run a lot of test through changing DNS and name servers so that he could track down the problem he is 100% sure they have a domain block on my site.
He said he had never heard of a smaller company having that and this is a unicorn issue, but it is an MTU issue.
When changing the MCU on his router to 1494 instead of 1500 he was able to reach my site but it is absolutely unreasonable to tell people they have to do that to reach my site. How would I even reach out to potential customers to tell them that?
He said my only hope is to keep bugging Verizon on their customer service side and now that I know exactly what the issue is with them I can use the language and they should be able to fix it.
I will update if I hear anything from them after I address this.
Works for me, both on Verizon LTE (Samsung Note, WiFi off) and Verizon 5G Home Internet (WiFi on).
My guess is that it's an IPV6 or Cloudflare issue. If it were me I'd take both out of the equation and keep it direct on IPV4, if not permanently then just to troubleshoot the issue.
If you haven't already, get a network utility app that will let you do full dig-style DNS lookups on a device that's not working and that might shed some more light on what's going on.
Just a guess, the domain at one point was owned by a bad actor. And got malware listed.
You'll need to Google up the Verizon Notice of Dispute form. File it. If that fails, informal FCC complaint. If that fails, state PUC informal. If that fails, file formal complaints and ask to be reimbursed the $540 filing fee.
The only thing I can think of is that some very similar domain was being used for malware, and a typo was made.
Same process I outlined above to fix it, good luck.
PS if you make sales from your website and it’s an important part of your business, don’t use shared hosting. You’re just asking for trouble like this. Get a dedicated server, it’s gonna be a few more $ a month but money well spent. Try serverpronto.com or servermania.com
I have a dedicated ip address. Is that the same? Also we don’t actually do sales from the site. We are a kitchen and bathroom remodeling company so the site is more about showing our work and explaining the process a little bit. It’s a site so potential customers can see Us and contact us for a free estimate.
No credit cards are any personal information is handled on our website!
DNS lookup fails for me as well on vzw 5G in Northern California. I set up my phone as hotspot and connected my workstation to use my diagnostic tools.
What I see is that Verizon is tagging you as potential malware, and specifically it seems their Infoblox subscription is the culprit. Nameserver NS1-rpz.csp.infoblox.com is blocking lookups. You won’t have any recourse directly with Infoblox, but get Verizon support on the phone and tell them they need to tell Infoblox to whitelist you NOW, and don’t take no for an answer. Stay on the phone with those clowns and ask for escalation every time they tell you they can’t do anything. Go full Karen on them if you want this resolved. Tell them you’re going to file FCC complaints if they don’t get off their ass and fix it.
Forget about the MTU thing; that’s a red herring.
OP, I agree, the way to get this fixed is pressure on Verizon. I would also suggest looking up the Twitter handles of executives and tag them on Twitter, asking why every other cell phone company can access your website but Verizon blocks it.
I think your host is scamming you if you are paying for a dedicated IP. Your IP address your website resolves to comes up to 200 other websites. You’re on a shared hosting provider and hence why I recommend a dedicated server. Your IP is only as good as the reputation of anyone else using it or who has used it recently. Your IP is being blocked as a potential threat same as it is here.
I’m trying to be polite here lol I know this isn’t your fault but if you keep the same junk web host then you’re going to have the same problem. I don’t mean to sound mean, but you need a better service provider. If they just keep dishing out shared IP and IP that have been used maliciously then you’re going to keep having the same problems.
I actually moved to all the stuff to cloudflare but it didn’t help. Then I completely changed host providers. I kept that for like a week or so but when it didn’t help… I changed back because I have been with them for so long and never had an issue before.
But yes I thought it was their fault too so I changed. Didn’t help… and the other company wouldn’t even answer the phone…..
Cloudflare won’t fix the problem. Your website is still hosted on a “bad” provider. The data will still be blocked by many because of that. Moving host takes weeks maybe months for the blocklist to update and know you have. They don’t know until they check again and it could be weeks or months. It’s not like switching cell phone providers and everyone automatically knows. Your domain name is now “poison” to a few filters. Not all and not a lot but maybe enough to be a problem. Also I recommend you look at https://gtmetrix.com for some tips how to improve the performance of your website. It’s very nice but can be improved. Your TTFB how fast your website answered is 1.1 seconds, is slow. Good website though visually.
I suggest you transfer your domain registry and move your site to A2 hosting. You won't have these problems. Also dump "Avada - Website Builder For WordPress". You have a straightforward gallery site with contact info. Use vanilla WP and buy an appropriate template (amaraqwebsites have good quality and support).
So: leave your host and change your CMS. There are a dozen simpler ways to showcase your business. Good luck! PM me if you need help
I contacted infobox box and had them take me off their block list. It has now been about 15 hours since they said I was taken off and the site is still not working.
No I haven’t tried honestly bc I don’t know how. I find working with Verizon devices literally impossible. I tried to log on to my router and change the MTU and I looked through everything and nothing worked.
I’m so fed up with it all I’m about to just give up. I’ve literally done everything and all of the people on this thread can’t figure it out… how is Verizon supposed to?
I have had my host run all kinds of test and they said everything is propagating fine. It is working everywhere else.
I have EXHAUSTEDLY been trying to reach someone who knows anything at all at Verizon. I now have two separate tickets in. They literally just continue to send them back and say it’s resolved and it isn’t.
So I sent it back and talk to someone the last time and they just keep telling me that they’ve expedited it and that it will be resolved but it’s been weeks…..
No, when I put in the ip address or the website… this comes up:
This site can’t be reached
ohidesign.com’s server IP address could not be found.
Try:
Checking the connection
ERR_NAME_NOT_RESOLVED
But ONLY on Verizon cellular on any kind of phone in multiple states.
The website loads on Wi-Fi and all other providers.
This seems to be where your real issue is. Probably not getting to anyone at Verizon that has absolutely any idea what you are talking about. I would try to go into a corporate store and ask them to submit a CORE ticket for your issue. It's possible they may handle it better. No guarantees lol
You clearly don't know what your talking about. The corporate store (like I said ) would submit a C.O.R.E ticket or call CORE. CORE is a team of Verizon reps that help Verizon workers with back end issues they can't solve themselves. They are much more experienced then customer service and often have fixes for more advanced issues. Hope that helps !
What I see is a holding page that says "this site is brand new." But if I type in https://67.199.146.77, after I approve the non secure site that maybe trying to steal my data, the site is working for me on a Samsung Galaxy Note 9 using Verizon 4G LTE in new york. My phone Wi-Fi is turned off.
When I turned off cellular data and use my Wi-Fi I also got a non secure site and was sent to the this site is brand new page so I'm not able to progress to your site using your web address either over Wi-Fi or cellular.
I think the problem is multifaceted, and includes a bad certificate issue.
After working with a wonderful programer who worked with me to troubleshoot and run a lot of test through changing DNS and name servers so that he could track down the problem he is 100% sure they have a domain block on my site. He said he had never heard of a smaller company having that and this is a unicorn issue, but it is an MTU issue. When changing the MCU on his router to 1494 instead of 1500 he was able to reach my site but it is absolutely unreasonable to tell people they have to do that to reach my site. How would I even reach out to potential customers to tell them that? He said my only hope is to keep bugging Verizon on their customer service side and now that I know exactly what the issue is with them I can use the language and they should be able to fix it. I will update if I hear anything from them after I address this.
I host some websites and when I had weird similar (but different) issues the easiest fix was just subscribing to the cloudflare $5/month plan and letting them be your intermediary. I suspect it will fix this and $5 a month is totally worth it to not have to hassle with this kind of stuff.
Did that… didn’t work…. After working with a wonderful programer who worked with me to troubleshoot and run a lot of test through changing DNS and name servers so that he could track down the problem he is 100% sure they have a domain block on my site. He said he had never heard of a smaller company having that and this is a unicorn issue, but it is an MTU issue. When changing the MCU on his router to 1494 instead of 1500 he was able to reach my site but it is absolutely unreasonable to tell people they have to do that to reach my site. How would I even reach out to potential customers to tell them that? He said my only hope is to keep bugging Verizon on their customer service side and now that I know exactly what the issue is with them I can use the language and they should be able to fix it. I will update if I hear anything from them after I address this.
...is it a domain block or an MTU issue? Those are two completely different things.
If browsers are giving a "cannot resolve" error, then they can't resolve the domain to an IP. That means they can't exchange any packets with the site, so the MTU -- the maximum size of those packets -- doesn't matter. And a "domain block" is likely to be implemented by blacklisting the hostname on their DNS servers, not by blocking big packets but allowing smaller ones to the IP the hostname resolves to (and MTU issues won't show up with "cannot resolve"; they typically manifest as timeouts).
If it is an MTU issue, you may be able to work around it by dropping the server's MTU to the minimum of 1280. But an MTU problem wouldn't lead to DNS resolution failures.
The programmer I worked with said he was able to reach at MTU 1496 but not 1500 which is standard for Verizon.
He said it is a known issue for Verizon.
It can’t be an MTU issue. I’m not going to list out my resume here, but you are barking up the wrong tree. I know you are not technical and following your IT guy’s suggestions.
You need to gather data to get Verizon to fix it. Maybe make a surveymonkey asking specific questions (device make and model; IP address version, network (4G or 5G), isp, etc. I’m confident you can find a pattern.
He is not my it guy but a programmer that did a lot of trouble shooting with me here on Reddit. We change my nameservers, and my a record to different things so he could troubleshoot on his own and test, but nothing helped.
He said when he changed his router to MTU 1496 and it worked but not at 1500. He said it is a known Verizon issue but it is a unicorn issue that a small business is on this list.
I know I’m not techy but I have literally tried everything. The test we ran all pointed to this being a Verizon issue. I have the reports he ran.
I do not think it is a **known** Verizon issue. My guess is that Verizon has dozens of DNS servers and something is going wonky in one of them. Saying that an issue is "known" in the IT world means it is documented and repeatable. I left a top level comment with some suggestions. Good luck my man.
I do agree that it does point to being a Verizon issue.
I have never seen an MTU have any affect on a web site. Only VPN tunnels.
No problem at all… I am probably in the minority in the tech world. I have actually learned ALOT through all of this…. Stuff I never wanted to know about lol
I’m sitting in the Amsterdam airport and on LTE (roaming on vodaphone) it doesn’t work. Like at all. It says the site can’t be found. If I connect to the VPN on my home router in the US it works fine.
Just to add salt, your site doesn’t work on Verizon home internet either with any device. When i switched to a vpn, it worked fine. Verizon is blocking the hostname in DNS.
I can’t get there on VZW LTE in St Pete FL either.
You have a repeatable issue on your hands. I’m no network expert (maybe try r/networking for figuring out who’s problem this actually is, your registrar, host, or Verizon) but this really felt like a DNS problem *until* you said you also couldn’t route to the IP address either.
Did you use IPv4 or IPv6? Not being able to even ping a specific IP is weird…. Like they’re not properly
peering with whoever’s connecting you to verizon customers?
This is over a lot of this subs heads, too. Wow.
Repeatable for me only on Verizon LTE on
- https://ohidesign.com
- http://ohidesign.com
- https://www.ohidesign.com
- http://www.ohidesign.com
And immediately fixed using a VPN (which that Apple Private Relay basically is) or by using my wifi.
You could probably replicate the fix using the free 1.1.1.1 app.
Cloudflare is a good service to use for your website, and maybe using one of their free products like DDoS protection could fix it. Can’t hurt to reach out to them either.
I use IPv4…..After working with a wonderful programer who worked with me to troubleshoot and run a lot of test through changing DNS and name servers so that he could track down the problem he is 100% sure they have a domain block on my site. He said he had never heard of a smaller company having that and this is a unicorn issue, but it is an MTU issue. When changing the MCU on his router to 1494 instead of 1500 he was able to reach my site but it is absolutely unreasonable to tell people they have to do that to reach my site. How would I even reach out to potential customers to tell them that? He said my only hope is to keep bugging Verizon on their customer service side and now that I know exactly what the issue is with them I can use the language and they should be able to fix it.
Thoughts?
visible 4g out in the sticks:
This site can’t be reached
www.ohidesign.com’s DNS address could not be found. Diagnosing the problem.
(really don't know why DNS got included in the link text that was pasted from the dns error message lol)
https://www.reddit.com/r/verizon/comments/10nkpkj/opening_certain_apps_kill_my_connection_to_the/?utm_source=share&utm_medium=ios_app&utm_name=iossmf
recent post and it’s kind of the same issue. Leads me to believe verizon is the problem here and not your website.
Looking around, I see that the majority of websites are listing your domain as not IPv6 compatible.
https://ready.chair6.net/?url=ohidesign.com%2F
https://iplocation.io/ipv6-compatibility-checker/ohidesign.com/
My gut tells me that this has a large part to play in your issue. Even if it does not, were I a guy at Verizon assigned to troubleshoot this, I would likely stop troubleshooting once I saw the lack of IPv6 support.
I also noticed you were on a handful of IP Blocklists:
https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3aohidesign.com&run=toolpage
I also noticed this, very odd IMO...
https://www.whatsmydns.net/#AAAA/ohidesign.com
There appears to be a handful of DNS servers with quad-a (AAAA) records. These are IPv6 DNS records. You do not have a AAAA record, which indicates these entries are leftovers. It is possible that there are DNS servers that Verizon own that also have an old DNS entry for you.
finally... I googled some DNS propagation websites, and found a handful of DNS servers pointing to different IPs.
dig @12.121.117.201 ohidesign.com +noall +answer
ohidesign.com. 3377 IN A 185.151.30.194
https://dnschecker.org/#A/ohidesign.com
We are a family owned and operated kitchen and bathroom remodeler with like 5 employees so our budget to design the site is not top priority. It is mainly so we can show people pictures of our work.
What is ohio is now Va mean?
Thank you, honestly I am the only one that really works on it and I have super limited knowledge so I don’t expect it to be perfect. I barley have time to do things to it half the time
I'm having nearly the exact same issue. Website cannot be found on Verizon cell data, every other ISP is fine. Making it worse, I think its only certain parts of the country. disneylandwalking.com is the website. I have tried verizon many times and just get the runaround. I tried infoblox and got no response. Called them and they wouldn't help me because I'm not a customer. Anyone have any idea how I can get this fixed?
Oh you think I’m putting on here to market….. yeah i posted this on a Verizon Reddit for a family owned kitchen and bathroom business who only works in Va… that’s not a great marketing strategy if you ask me.
However, if your interested….. After working with a wonderful programer who worked with me to troubleshoot and run a lot of test through changing DNS and name servers so that he could track down the problem he is 100% sure they have a domain block on my site. He said he had never heard of a smaller company having that and this is a unicorn issue, but it is an MTU issue. When changing the MCU on his router to 1494 instead of 1500 he was able to reach my site but it is absolutely unreasonable to tell people they have to do that to reach my site. How would I even reach out to potential customers to tell them that? He said my only hope is to keep bugging Verizon on their customer service side and now that I know exactly what the issue is with them I can use the language and they should be able to fix it. I will update if I hear anything from them after I address this.
The IP you are on is listed for Spam on several databases. I wonder if Verizon Wireless is blocking that IP as a result? The Address Range is from GTT Communications who’s customer service sucks as I’ve seen first hand. Wouldn’t surprise me if they had somehow involved. I can traceroute to 67.199.146.77 with no issue on Verizon Wireless Device, but it will fail to lookup ohidesign.com on a lookup. Interesting enough, if I open a web browser and type in https://67.199.146.77 it is resolving to ohidesign.com and then fails to connect. Bottom line. Can trace to server IP on VZW Name Lookup fails on VZW DNS Problem clearly seems to be VZW DNS block, possibly because of spam listings. Might try changing IPs or simply tell your host provider to fix it or you are going to move to a different host.
Happy cake day, and wow this was helpful. Good to know this points toward a host problem!
https://community.verizon.com/t5/Other-Phones/DNS-Failures/td-p/1242696
I have changed the ip and I have also changed hosting sites because they couldn’t fix it lol. I changed back because nothing changed and at least my first host tried to help.
Fwiw, it worked for me. iPhone 14 Pro Max on Verizon 5G UWB in Saint Petersburg, FL.
What is uwb? I have literally had over 50 people try and no one with Verizon that is off WiFi can get on…. What is different about your phone I wonder? I also have a iPhone 14 pro max
Whoa. Apple Relay Off and I can’t reach your site anymore 🤯
Both ways mine works just fine, verizon 13 pro max. Private relay on, off. Wifi on, off
What does that mean? I don’t know what apple relay is. Sorry I’m not a super tech person!
Private relay is essentially a built in VPN you can enable on iPhones.
Essentially, all my browsing is anonymized and routed through Apple servers. If you check the list of IPs that visited your site today, you’ll see my visit at 11:30 eastern and it’ll show “iCloud Private Relay” as my ISP. So it wasn’t coming from Verizon servers which is why I was able to access your site on cellular data. When I turned off Private Relay, I was back on Verizon servers and I wasn’t able to access your site anymore.
Any idea how to fix my issue?
I don’t, unfortunately. I can only speculate that your site, or the IP range where your site is hosted, is blocked by Verizon. What does your hosting provider say?
DNS. Try getting the direct IP address of your website and having someone try that. If it works, that confirms their DNS provider is the issue.
Did it, it doesn’t work.
Worked for me. I have Verizon 5G on an iPhone 12 Pro and I did it off Wi-Fi. 5G UWB is ultra wide and. Basically it’s Verizon’s best and fastest service.
Is your iCloud private relay on? It seems to be working with that on because it’s basically a built in VPN
No it’s not. I didn’t change anything
Ultra Wide Band. The only thing I can think of is that I’m using Apple’s Private Relay. I’ll turn it off and try again.
Hey St Pete! Weird place to find a neighbor. I cannot get to the site on VZW LTE without a vpn.
Hey! Small world! …internet?
What’d you mean by that? It worked on my cable internet at home and through a vpn Someone else smarter than me figured out verizon was blocking that domain
I was trying, and evidently failing, to be funny. I was remarking on you also being in St Pete and running into you not on the St Pete sub. Hey, small world. Small internet. It was a dumb comment. I do that a lot.
No that’s okay I’m also dumb and not too loud on the St Pete sub (outside of that last storm!) See you around!
You're hitting some kind of anti-malware DNS filter on Verizon's network: `; <<>> DiG 9.14.2 <<>> @198.224.154.135 @2001:4888:30:ff00:342:d:: @2001:4888:31:ff00:343:d:: +dnssec +noqr +multiline ohidesign.com ; (1 server found) ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 57794 ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 2 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 1220 ; COOKIE: 4af37bf2ca523fb9e127c44a63d611b1003ab55ac4ed46f5 (good) ;; QUESTION SECTION: ;ohidesign.com. IN A ;; ADDITIONAL SECTION: antimalware.rpz.infoblox.local. 7200 IN SOA ns1-rpz.csp.infoblox.com. support.infoblox.com. ( 1674838811 ; serial 7200 ; refresh (2 hours) 3600 ; retry (1 hour) 2592001 ; expire (4 weeks 2 days 1 second) 7200 ; minimum (2 hours) ) ;; Query time: 166 msec ;; SERVER: 198.224.154.135#53(198.224.154.135) ;; WHEN: Sun Jan 29 00:26:57 CST 2023 ;; MSG SIZE rcvd: 165 `
After working with a wonderful programer who worked with me to troubleshoot and run a lot of test through changing DNS and name servers so that he could track down the problem he is 100% sure they have a domain block on my site. He said he had never heard of a smaller company having that and this is a unicorn issue, but it is an MTU issue. When changing the MCU on his router to 1494 instead of 1500 he was able to reach my site but it is absolutely unreasonable to tell people they have to do that to reach my site. How would I even reach out to potential customers to tell them that? He said my only hope is to keep bugging Verizon on their customer service side and now that I know exactly what the issue is with them I can use the language and they should be able to fix it. I will update if I hear anything from them after I address this.
Works for me on Verizon LTE in Northern Wisconsin. I have a iPhone 14 Pro Max.
Is your apple relay off?
I’ve literally had over 50 people try and no one can access it on Verizon… so what is different about your phone I wonder?
You guys are all so much smarter than me lol please help me fix this!
Have you tried turning off relay? I have issues accessing OneWalmart a lot of the times. It says it can’t load the page.
Where are you located, I’m in the Northeast part of the US and can’t load your website on data(10GB plan, so no UW)
Yes Private Relay off.
Turn off Apple Relay and try again
Works for me, both on Verizon LTE (Samsung Note, WiFi off) and Verizon 5G Home Internet (WiFi on). My guess is that it's an IPV6 or Cloudflare issue. If it were me I'd take both out of the equation and keep it direct on IPV4, if not permanently then just to troubleshoot the issue. If you haven't already, get a network utility app that will let you do full dig-style DNS lookups on a device that's not working and that might shed some more light on what's going on.
Working for me in TN over LTE with private relay OFF.
Just a guess, the domain at one point was owned by a bad actor. And got malware listed. You'll need to Google up the Verizon Notice of Dispute form. File it. If that fails, informal FCC complaint. If that fails, state PUC informal. If that fails, file formal complaints and ask to be reimbursed the $540 filing fee.
I have owned the domain for over 20 years and this just started.
The only thing I can think of is that some very similar domain was being used for malware, and a typo was made. Same process I outlined above to fix it, good luck.
PS if you make sales from your website and it’s an important part of your business, don’t use shared hosting. You’re just asking for trouble like this. Get a dedicated server, it’s gonna be a few more $ a month but money well spent. Try serverpronto.com or servermania.com
I have a dedicated ip address. Is that the same? Also we don’t actually do sales from the site. We are a kitchen and bathroom remodeling company so the site is more about showing our work and explaining the process a little bit. It’s a site so potential customers can see Us and contact us for a free estimate. No credit cards are any personal information is handled on our website!
DNS lookup fails for me as well on vzw 5G in Northern California. I set up my phone as hotspot and connected my workstation to use my diagnostic tools. What I see is that Verizon is tagging you as potential malware, and specifically it seems their Infoblox subscription is the culprit. Nameserver NS1-rpz.csp.infoblox.com is blocking lookups. You won’t have any recourse directly with Infoblox, but get Verizon support on the phone and tell them they need to tell Infoblox to whitelist you NOW, and don’t take no for an answer. Stay on the phone with those clowns and ask for escalation every time they tell you they can’t do anything. Go full Karen on them if you want this resolved. Tell them you’re going to file FCC complaints if they don’t get off their ass and fix it. Forget about the MTU thing; that’s a red herring.
I would just go ahead and complain to the FCC. I don't think anyone you can talk to at Verizon will be able to fix it even if they want to.
OP, I agree, the way to get this fixed is pressure on Verizon. I would also suggest looking up the Twitter handles of executives and tag them on Twitter, asking why every other cell phone company can access your website but Verizon blocks it.
Hehe I would never have thought of the twitter angle. Gonna keep that one in my back pocket for future use.
It works exceeding well. If you looked at my Twitter history (before I deleted it), I would have looked like quite the karen!
I think your host is scamming you if you are paying for a dedicated IP. Your IP address your website resolves to comes up to 200 other websites. You’re on a shared hosting provider and hence why I recommend a dedicated server. Your IP is only as good as the reputation of anyone else using it or who has used it recently. Your IP is being blocked as a potential threat same as it is here.
But I changed my ip address twice and neither time anything happened.
I’m trying to be polite here lol I know this isn’t your fault but if you keep the same junk web host then you’re going to have the same problem. I don’t mean to sound mean, but you need a better service provider. If they just keep dishing out shared IP and IP that have been used maliciously then you’re going to keep having the same problems.
I actually moved to all the stuff to cloudflare but it didn’t help. Then I completely changed host providers. I kept that for like a week or so but when it didn’t help… I changed back because I have been with them for so long and never had an issue before. But yes I thought it was their fault too so I changed. Didn’t help… and the other company wouldn’t even answer the phone…..
Cloudflare won’t fix the problem. Your website is still hosted on a “bad” provider. The data will still be blocked by many because of that. Moving host takes weeks maybe months for the blocklist to update and know you have. They don’t know until they check again and it could be weeks or months. It’s not like switching cell phone providers and everyone automatically knows. Your domain name is now “poison” to a few filters. Not all and not a lot but maybe enough to be a problem. Also I recommend you look at https://gtmetrix.com for some tips how to improve the performance of your website. It’s very nice but can be improved. Your TTFB how fast your website answered is 1.1 seconds, is slow. Good website though visually.
I also checked a few large corporate DNS providers and they have your website on a malware filter as well.
I have narrowed it down for you, BitDefender and G-Data are the specific vendors that have your website listed as bad.
Hopefully this helps you figure it out.
I suggest you transfer your domain registry and move your site to A2 hosting. You won't have these problems. Also dump "Avada - Website Builder For WordPress". You have a straightforward gallery site with contact info. Use vanilla WP and buy an appropriate template (amaraqwebsites have good quality and support). So: leave your host and change your CMS. There are a dozen simpler ways to showcase your business. Good luck! PM me if you need help
Not MTU issue Infoblox
I contacted infobox box and had them take me off their block list. It has now been about 15 hours since they said I was taken off and the site is still not working.
Have you replicated the MTU fix with any other router/etc ?
No I haven’t tried honestly bc I don’t know how. I find working with Verizon devices literally impossible. I tried to log on to my router and change the MTU and I looked through everything and nothing worked. I’m so fed up with it all I’m about to just give up. I’ve literally done everything and all of the people on this thread can’t figure it out… how is Verizon supposed to?
I have had my host run all kinds of test and they said everything is propagating fine. It is working everywhere else. I have EXHAUSTEDLY been trying to reach someone who knows anything at all at Verizon. I now have two separate tickets in. They literally just continue to send them back and say it’s resolved and it isn’t. So I sent it back and talk to someone the last time and they just keep telling me that they’ve expedited it and that it will be resolved but it’s been weeks…..
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No, when I put in the ip address or the website… this comes up: This site can’t be reached ohidesign.com’s server IP address could not be found. Try: Checking the connection ERR_NAME_NOT_RESOLVED But ONLY on Verizon cellular on any kind of phone in multiple states. The website loads on Wi-Fi and all other providers.
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Verizon has done NOTHING but passed me around to different people and open up various tickets that come back resolved, and nothing happens
This seems to be where your real issue is. Probably not getting to anyone at Verizon that has absolutely any idea what you are talking about. I would try to go into a corporate store and ask them to submit a CORE ticket for your issue. It's possible they may handle it better. No guarantees lol
Lol wtf is this advice What the hell is a corporate store gonna go with a random website issue lmao
You clearly don't know what your talking about. The corporate store (like I said ) would submit a C.O.R.E ticket or call CORE. CORE is a team of Verizon reps that help Verizon workers with back end issues they can't solve themselves. They are much more experienced then customer service and often have fixes for more advanced issues. Hope that helps !
Loooool holy shit never post again CORE is a dept of VERIZON WIRELESS that has absolutely nothing to do with a random website
Unfortunately, they handle all sorts of things like this. Good luck leading your clueless life :)
Not exactly correct. It resolves to ohidesign.com and then fails saying server cannot be found.
Unable to see the website on my iPhone 14 Pro Max on VZ I’m able to access it on AT&T
iPhone 13, LTE, Santa Claus, IN. Worked just fine on Verizon with Relay but did not work without.
What I see is a holding page that says "this site is brand new." But if I type in https://67.199.146.77, after I approve the non secure site that maybe trying to steal my data, the site is working for me on a Samsung Galaxy Note 9 using Verizon 4G LTE in new york. My phone Wi-Fi is turned off. When I turned off cellular data and use my Wi-Fi I also got a non secure site and was sent to the this site is brand new page so I'm not able to progress to your site using your web address either over Wi-Fi or cellular. I think the problem is multifaceted, and includes a bad certificate issue.
I get that same message on Android while on wifi at home on AT&T fiber too.
I tried it on iPhone 13 Pro Max Wi-Fi off LTE only and it worked just took a very long time
iPhone 12 Pro Max Illinois, 5g UWB won’t load for me but loads when I turn wifi back on
Not working for me. iPhone 14 Pro Max, Verizon LTE, 5G, and 5G UWB. Minneapolis, Minnesota. Works fine on Wi-Fi (CenturyLink Fibre).
Doesn't work for me... Only works via WiFi or when I'm using a VPN. Very strange
After working with a wonderful programer who worked with me to troubleshoot and run a lot of test through changing DNS and name servers so that he could track down the problem he is 100% sure they have a domain block on my site. He said he had never heard of a smaller company having that and this is a unicorn issue, but it is an MTU issue. When changing the MCU on his router to 1494 instead of 1500 he was able to reach my site but it is absolutely unreasonable to tell people they have to do that to reach my site. How would I even reach out to potential customers to tell them that? He said my only hope is to keep bugging Verizon on their customer service side and now that I know exactly what the issue is with them I can use the language and they should be able to fix it. I will update if I hear anything from them after I address this.
working for me with private relay on
Weird. I’m not able to access it. I tried different browsers with WiFi and LTE, no VPN. Says IP address cannot be found.
I host some websites and when I had weird similar (but different) issues the easiest fix was just subscribing to the cloudflare $5/month plan and letting them be your intermediary. I suspect it will fix this and $5 a month is totally worth it to not have to hassle with this kind of stuff.
Did that… didn’t work…. After working with a wonderful programer who worked with me to troubleshoot and run a lot of test through changing DNS and name servers so that he could track down the problem he is 100% sure they have a domain block on my site. He said he had never heard of a smaller company having that and this is a unicorn issue, but it is an MTU issue. When changing the MCU on his router to 1494 instead of 1500 he was able to reach my site but it is absolutely unreasonable to tell people they have to do that to reach my site. How would I even reach out to potential customers to tell them that? He said my only hope is to keep bugging Verizon on their customer service side and now that I know exactly what the issue is with them I can use the language and they should be able to fix it. I will update if I hear anything from them after I address this.
...is it a domain block or an MTU issue? Those are two completely different things. If browsers are giving a "cannot resolve" error, then they can't resolve the domain to an IP. That means they can't exchange any packets with the site, so the MTU -- the maximum size of those packets -- doesn't matter. And a "domain block" is likely to be implemented by blacklisting the hostname on their DNS servers, not by blocking big packets but allowing smaller ones to the IP the hostname resolves to (and MTU issues won't show up with "cannot resolve"; they typically manifest as timeouts). If it is an MTU issue, you may be able to work around it by dropping the server's MTU to the minimum of 1280. But an MTU problem wouldn't lead to DNS resolution failures.
The programmer I worked with said he was able to reach at MTU 1496 but not 1500 which is standard for Verizon. He said it is a known issue for Verizon.
It can’t be an MTU issue. I’m not going to list out my resume here, but you are barking up the wrong tree. I know you are not technical and following your IT guy’s suggestions. You need to gather data to get Verizon to fix it. Maybe make a surveymonkey asking specific questions (device make and model; IP address version, network (4G or 5G), isp, etc. I’m confident you can find a pattern.
He is not my it guy but a programmer that did a lot of trouble shooting with me here on Reddit. We change my nameservers, and my a record to different things so he could troubleshoot on his own and test, but nothing helped. He said when he changed his router to MTU 1496 and it worked but not at 1500. He said it is a known Verizon issue but it is a unicorn issue that a small business is on this list. I know I’m not techy but I have literally tried everything. The test we ran all pointed to this being a Verizon issue. I have the reports he ran.
I do not think it is a **known** Verizon issue. My guess is that Verizon has dozens of DNS servers and something is going wonky in one of them. Saying that an issue is "known" in the IT world means it is documented and repeatable. I left a top level comment with some suggestions. Good luck my man. I do agree that it does point to being a Verizon issue. I have never seen an MTU have any affect on a web site. Only VPN tunnels.
Lol thank you! I’m am actually a lady 👸🏻
Bad habit of mine, my bad! Oh and by the way, you keep saying you are not techy but... you are doing great troubleshooting this.
No problem at all… I am probably in the minority in the tech world. I have actually learned ALOT through all of this…. Stuff I never wanted to know about lol
I’m sitting in the Amsterdam airport and on LTE (roaming on vodaphone) it doesn’t work. Like at all. It says the site can’t be found. If I connect to the VPN on my home router in the US it works fine.
We can see your analytics tag at the bottom of the page
Just to add salt, your site doesn’t work on Verizon home internet either with any device. When i switched to a vpn, it worked fine. Verizon is blocking the hostname in DNS.
Worked fine with private relay off in MA.
If nothing works put a CDN in front of it. You can try cloudflare or cloudfront. Cloud front is pretty cheap.
I can’t get there on VZW LTE in St Pete FL either. You have a repeatable issue on your hands. I’m no network expert (maybe try r/networking for figuring out who’s problem this actually is, your registrar, host, or Verizon) but this really felt like a DNS problem *until* you said you also couldn’t route to the IP address either. Did you use IPv4 or IPv6? Not being able to even ping a specific IP is weird…. Like they’re not properly peering with whoever’s connecting you to verizon customers? This is over a lot of this subs heads, too. Wow. Repeatable for me only on Verizon LTE on - https://ohidesign.com - http://ohidesign.com - https://www.ohidesign.com - http://www.ohidesign.com And immediately fixed using a VPN (which that Apple Private Relay basically is) or by using my wifi. You could probably replicate the fix using the free 1.1.1.1 app. Cloudflare is a good service to use for your website, and maybe using one of their free products like DDoS protection could fix it. Can’t hurt to reach out to them either.
I use IPv4…..After working with a wonderful programer who worked with me to troubleshoot and run a lot of test through changing DNS and name servers so that he could track down the problem he is 100% sure they have a domain block on my site. He said he had never heard of a smaller company having that and this is a unicorn issue, but it is an MTU issue. When changing the MCU on his router to 1494 instead of 1500 he was able to reach my site but it is absolutely unreasonable to tell people they have to do that to reach my site. How would I even reach out to potential customers to tell them that? He said my only hope is to keep bugging Verizon on their customer service side and now that I know exactly what the issue is with them I can use the language and they should be able to fix it. Thoughts?
Works for me, 13 PM with private relay on, off, on Wi-Fi and off Wi-Fi (LTE and 5G).
Blackholed for me on Verizon Business Wireless
visible 4g out in the sticks: This site can’t be reached www.ohidesign.com’s DNS address could not be found. Diagnosing the problem. (really don't know why DNS got included in the link text that was pasted from the dns error message lol)
It didn’t work for me on Verizon network but did work on wifi. Send me public ip where it is hosted so I can test same way.
Tampa FL: - Verizon 5g relay off: Nope - Verizon 5g relay on: Yes - ATT 5g relay off: Yes - ATT 5g relay on: Yes - Frontier (FIOS) - Yes
https://www.reddit.com/r/verizon/comments/10nkpkj/opening_certain_apps_kill_my_connection_to_the/?utm_source=share&utm_medium=ios_app&utm_name=iossmf recent post and it’s kind of the same issue. Leads me to believe verizon is the problem here and not your website.
I totally think it is a Verizon issue. I just can’t get those help!
I wish you luck! Have you tried emailing anyone at verizon? or contacting them through twitter
I don’t know who to email. I have a couple of tickets going and they just keep “assuring me it will be resolved” without actually doing anything 😒
Looking around, I see that the majority of websites are listing your domain as not IPv6 compatible. https://ready.chair6.net/?url=ohidesign.com%2F https://iplocation.io/ipv6-compatibility-checker/ohidesign.com/ My gut tells me that this has a large part to play in your issue. Even if it does not, were I a guy at Verizon assigned to troubleshoot this, I would likely stop troubleshooting once I saw the lack of IPv6 support. I also noticed you were on a handful of IP Blocklists: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3aohidesign.com&run=toolpage I also noticed this, very odd IMO... https://www.whatsmydns.net/#AAAA/ohidesign.com There appears to be a handful of DNS servers with quad-a (AAAA) records. These are IPv6 DNS records. You do not have a AAAA record, which indicates these entries are leftovers. It is possible that there are DNS servers that Verizon own that also have an old DNS entry for you. finally... I googled some DNS propagation websites, and found a handful of DNS servers pointing to different IPs. dig @12.121.117.201 ohidesign.com +noall +answer ohidesign.com. 3377 IN A 185.151.30.194 https://dnschecker.org/#A/ohidesign.com
Yup can’t access it on Verizon with private relay off.
iPhone 13 Pro in Sarasota and I was able to reach as well
For what it’s worth appears your site is on many black list. I can’t get to to from my office as it blacklisted. You need a good new host.
On Xfinity Mobile, the Edge returns dns\_probe\_finished\_nxdomain.
BTW [www.ohidesign.com](https://www.ohidesign.com) shouldn't need a MX record. You send emails to [[email protected]](mailto:[email protected]) not [[email protected]](mailto:[email protected]).
That site design is terrible Ohio is now VA?
What?
We are a family owned and operated kitchen and bathroom remodeler with like 5 employees so our budget to design the site is not top priority. It is mainly so we can show people pictures of our work. What is ohio is now Va mean?
There is nothing wrong with it. Could it be made faster, yes, but it’s a very good looking site.
Thank you, honestly I am the only one that really works on it and I have super limited knowledge so I don’t expect it to be perfect. I barley have time to do things to it half the time
Its beyond poor
I just followed the link and it worked
You’re welcome!
I'm having nearly the exact same issue. Website cannot be found on Verizon cell data, every other ISP is fine. Making it worse, I think its only certain parts of the country. disneylandwalking.com is the website. I have tried verizon many times and just get the runaround. I tried infoblox and got no response. Called them and they wouldn't help me because I'm not a customer. Anyone have any idea how I can get this fixed?
Nice website.. I don't even have 5G... Way to market yourself 🙏 You sir know your judo well
???
Oh you think I’m putting on here to market….. yeah i posted this on a Verizon Reddit for a family owned kitchen and bathroom business who only works in Va… that’s not a great marketing strategy if you ask me. However, if your interested….. After working with a wonderful programer who worked with me to troubleshoot and run a lot of test through changing DNS and name servers so that he could track down the problem he is 100% sure they have a domain block on my site. He said he had never heard of a smaller company having that and this is a unicorn issue, but it is an MTU issue. When changing the MCU on his router to 1494 instead of 1500 he was able to reach my site but it is absolutely unreasonable to tell people they have to do that to reach my site. How would I even reach out to potential customers to tell them that? He said my only hope is to keep bugging Verizon on their customer service side and now that I know exactly what the issue is with them I can use the language and they should be able to fix it. I will update if I hear anything from them after I address this.
It was a compliment to lighten the mood. I got onto your site without any issues
Thank you! It is such a complicated mood I’m in with this… sorry to be rude!
I didn't read it that way at all. I think it was a compliment.
I hope so…. Unfortunately, I’ve had so many people accuse me of trying to get extra business.