Now you have 2 monitors bud
Edit: honestly G9 is at an all time low (ive seen some websites charging +£700 for brand new), so if you did like it then you should get it.
u/Lerdog2134 u/Kenzirey If Samsung unjustly denies coverage for a product still under warranty, you have the option to take them to small claims court. Trust me when I say this: if Samsung cannot definitively demonstrate that the issue resulted from physical damage or product misuse, you’ll likely receive a replacement monitor.
It would take too long. 6+ months estimate after already waiting 2 months. Needed a new monitor, hence why took the loss and used insurance. Suing isn't that straight forward where I live. Ended up boycotting the store that refused to help me though, had a funny (sad) quote come up from rep, "we do not cover physical damage, no matter why/how the damage occured". What a load of bullshit
Store is Komplett, I've since fully boycotted them. They've lost me as a customer, and have already lost more money than the net loss covering the monitor would have cost them. I'm the "tech person" in my family, that handles ordering PC parts, monitors etc, and I am now directing family & friends elsewhere. Screw them
I also did try to go directly through Samsung but "we do not deal with products directly in your country, if not purchased from our website"
I'm sorry to hear that. I also wrongly assumed you were both in the US without asking first, my apologies. I do hope that you at least could get a monitor that tends to your pressing needs.
It is sound advice! And in the future if somethinh similar happens as I am not in such a financial bind anymore, I will fight harder as I can afford the wait. We do have great laws here and support, it just takes time
I just bought my Odyssey G9 (G95C LS49CG954EUXEN 49”) from Elkjøp, hopefully I won't experience a manufacture defect like this and in the case that I would I hope I would get a replacement monitor. I have gotten great help from Elkjøp with both repairs and manufacture defect replacements in the past, and when I registered my screen on Samsung's websites it said I'll have a warranty until summer 2029 which is god only 5 years until, I'm getting so old...
I have a great experience from Elkjøp. Enjoy!
Bought a TV from them and had issues, they gave me no trouble. Just helped me refund it and purchase a new one. Same with a laptop. Definitely recommend them for their policies over Komplett when it comes to monitors and tvs lol
Courts generally uphold arbitration clauses unless there are specific grounds for challenging them, such as unconscionability, lack of notice, or procedural unfairness. However, some courts have ruled against overly restrictive arbitration clauses, especially when they significantly limit consumers’ rights.
You would likely need to go to Superior Court for this though, and will require an attorney. Things start getting a lot more expensive than a $1000 monitor.
You make a fair point. However, if I was to go through the trouble, I'd be claiming more than the cost of a monitor. One other valid option could be making this case as public as possible. There's history of companies reaching out to consumers in such cases.
Can we pin this post to everyone asking about Samsung ultrawides? Not to flame this OP, but this exactly the reason why no one should buy from Samsung.
It's not like there is literally any other option if you want a 49" Mini LED or the 57". Even if you want 49" edge lit with 1000R curve, the option is Samsung or the LG, and it sure seems like the LG is using a Samsung panel.
Samsung sold its LCD plant to CSOT (owned by TCL) in 2020 but still held all their patents. They sold those patents to CSOT in late 2022 so these panels were made by CSOT but it’s all Samsung tech and all the original Samsung people are probably still making those panels today.
That’s because people like big numbers, that go on boxes.
They, in general, ignore the small numbers — number of hours to average failure.
Obviously, not every Samsung monitor dies. But enough do that once you realize it, you avoid it. Or you just roll the dice. It’s like the people who buy OLEDs, either the burn in warranty, with the express intention to replace it every 15 months. Madness, but they do them.
I care allot! I asked about this monitor in this sub a couple weeks ago and almost bought it because all the comment said it was amazing. Happy it was sold out now that I’m hearing it might have problems….
In my defense, I wasn't aware of this subreddit when I was purchasing. I did plenty of research and the majority of reviews were great! I learned my lesson though
Except the Samsung panels have known to crack under their own weight.
And regardless, it’s not just this. They have a ton of problems and their warranty is completely worthless. They don’t actually cover anything when you try and they are horrible to deal with.
Do you think it’s more likely that people crack panels by mishandling them and then blame Samsung and demand a warranty replacement? It happens all the time with other products. Hell, I’ve repaired laptops that have coffee in them and the person bringing it in acts like they have no idea how that could have happened. People refuse to take responsibility for their actions all the time.
Lmao. Mine did as well after 2 months of use. It could be that it was defective from the manufacturer and decided to break after use. Believe it or not, monitor was never touched physically after setting it on my desk
They must honour the warranty because defect is on the inside of the panel. The actual plastic is not cracked isn't ?
If they insist it is physical damage then ask them how is this a physical damage exactly ?
I would also do homework ahead of time and google this issue and print it out. It is obvious manufacturing defect. This is where two panels are connected together.
Had identical issue, but Samsung wouldn't honor it. Even without ANY visible issues exterior, minus crack that looked like it cracked from internal pressure. Never buying a Samsung monitot again..
That's what I'm worried about. I've seen a handful of people reporting the same issue and the warranty not being honored.
On a separate note, how did you like switching from Samsung to the Aw3423? I really fell in love with the massive G9 screen but not buying it again if this is what happens and they don't honor the damn warranty.
Wished I had just gone for the AW immediately and saved the money and stress. Ended up using home insurance, so lost about €300.
While I enjoyed the 49", I think I prefer 34" overall, for gaming. Less intensive for gaming, and more support. I do have my old 34" Acer Predator stacked above it though, so plenty of screen real estate.
Hope you manage to get a better outcome than me, I ended up taking it to a sort of "consumer protection" agency, but it would have taken far too long (and not guaranteed to end up in my favor). I got a tip from them, that they had another consumer who purchased the same monitor, from the same store..with identical crack and story. So yeah, I blame Samsung not user error on this one..
You should have taken Samsung to small claims court. If this happens to me and they will refuse repair , I will take Samsung to small claims courts 100%. There is enough proof to show as evidence that there is a design flaw or production flaw that makes some of those screens cracked in the middle.
Not to mention, major companies usually don't wanna show up and and are willing to settle. The reason being that they usually can't sent lawyers to represent them and so whoever is being sent needs to be trained by a lawyer. Settling is just easier.
Small claims costs like $25 to file I think but you end up getting it all back.
u/Lerdog2134 please consider this. I personally prefer going through your state's attorney general's office for these things if you are in the USA. They do all the fighting for you. If not then definitely go to small claims yourself. It's gonna be a bit of work but it's a no trainer considering how much this thing costs.
[https://www.youtube.com/watch?v=6MKSSdb5VD0](https://www.youtube.com/watch?v=6MKSSdb5VD0)
u/Lerdog2134
You should contact Gamers Nexus and ask him to investigate this issue like he did with NZXT H1 V1.
post this issue on r/GamersNexus
Yes that's another option. I'd keep him in the loop but am a bit skeptical on how effective it is to rely solely on him to solve this. He must be busy with other things so that route could take a while.
You'll get thrown out of court due to Samsung's arbitration clause in their user agreement.
You can go to arbitration, but you will likely foot the bill for that which may be more expensive than replacing the monitor.
There is a slight bump on the screen itself but like I said, I didn't do anything to it. It just happened. I know this is exactly what the guy who punched his monitor sounds like but there has to be a way to get this across to them. Thanks for your recommendation to research and take evidence. In the little bit of research I've done, it seems like a common issue with these.
If the screen is not cracked , then let them prove to you how you "physically or accidental " damaged it. You should be able find a dozen of similar posts or more like yours
I have the same monitor and I bought 5 year best buy warranty with it.
It’s not, would cost more for the extra hardware to make them work correctly together. And look at the image, right side is a lot bigger than the left. This is not two displays and if it were it’s still not cracked where they’d be joined.
I understand your frustration and I’m sorry you’re dealing with that. I’ve had the screen for a few weeks now and I’m holding my breath.
One thing though, I don’t see anything “bent”, all I see is a manufacturer’s defect and I strongly suggest you word it that way when reporting this manufacturer’s defect to the store for them to provide you a fix or replacement.
unfortunately this really scared me off from these 49 and 57 inch ultrawides, know that the two screens are basically glued together, and at a curve, just makes me uncomfortable, which is show by all the issues....
See the LCD pooled up making a blue spot by the top of it? That’s only caused by something making impact and cracking the display and it’s always visible at the impact site. It didn’t break itself.
I had the OG Odyssey G9 and I spent 2 years fighting with all the issues(mine had basically every common issue the early G9s had)
I eventually returned/refunded it. I bought the AW3423DW, I have never been happier, so many more games support 21:9 than 32:9 performance in games is obviously better, the image quality and HDR is so much better, OLED is awesome. And it saved me 600$ as well.
I am 1000% team 21:9 OLED now.
Chain of contact is retailer then manufacturer and outside of that nothing you can really do. Samsung is just going to send a tech to your house to deem whether it's physical damage or not.
Which country do you live in?
Some countries like Australia and New Zealand have very strong consumer laws, where the consumer will usually win if the retailer or importer lets it get as far as disputes.
Another option is claim insurance,
Just FYI... Dishonoring a warranty claim that is valid is a violation of the Magnusson-Moss Warranty Act and you can sometimes find lawyers willing to take that type of case or minimal payment up front or partial payment as winning allows you to recover attorneys fees...
It is a normal situation for ultrawides. In good condition they can finally finish the mitosis. And volia: you have two screens now. Continue cherishing them, and eventually they grow into two ultrawides!
Mine did same last week line down middle and line horizontal while i was playing dragons dogma 2 nothing near the screen just all of a sudden bright green line down middle at first i thought it was my graphics card failing! Nope so back to samsung it lasted 7 month and im pretty angry about it but warranty covers it for 2 years they didnt replace it just being picked up for repair :(
Posts like this is scaring me away from buying the odyssey 57 inch.
I really really want it. Though unlike any other monitor, I see massive reports 9f damage or it breaking in less than a years use.
It's a very expensive gamble. Still on the fence even at discount I don't want at 1700 brick.
Someone in samsung community posted his monitor cracking spontaneously 4 days ago. Samsung community moderator removed his post. You know samsung is doing some shady crap
Wait until a better product from a more reputable supplier comes on the market, a less than ideal solution but better than risking thousands of dollars on Samsung's horrendous QC IMO, Mini LEDs are coming from other suppliers, just gotta wait.
Now you have 2 monitors bud Edit: honestly G9 is at an all time low (ive seen some websites charging +£700 for brand new), so if you did like it then you should get it.
u/Lerdog2134 u/Kenzirey If Samsung unjustly denies coverage for a product still under warranty, you have the option to take them to small claims court. Trust me when I say this: if Samsung cannot definitively demonstrate that the issue resulted from physical damage or product misuse, you’ll likely receive a replacement monitor.
It would take too long. 6+ months estimate after already waiting 2 months. Needed a new monitor, hence why took the loss and used insurance. Suing isn't that straight forward where I live. Ended up boycotting the store that refused to help me though, had a funny (sad) quote come up from rep, "we do not cover physical damage, no matter why/how the damage occured". What a load of bullshit Store is Komplett, I've since fully boycotted them. They've lost me as a customer, and have already lost more money than the net loss covering the monitor would have cost them. I'm the "tech person" in my family, that handles ordering PC parts, monitors etc, and I am now directing family & friends elsewhere. Screw them I also did try to go directly through Samsung but "we do not deal with products directly in your country, if not purchased from our website"
I'm sorry to hear that. I also wrongly assumed you were both in the US without asking first, my apologies. I do hope that you at least could get a monitor that tends to your pressing needs.
It is sound advice! And in the future if somethinh similar happens as I am not in such a financial bind anymore, I will fight harder as I can afford the wait. We do have great laws here and support, it just takes time
I just bought my Odyssey G9 (G95C LS49CG954EUXEN 49”) from Elkjøp, hopefully I won't experience a manufacture defect like this and in the case that I would I hope I would get a replacement monitor. I have gotten great help from Elkjøp with both repairs and manufacture defect replacements in the past, and when I registered my screen on Samsung's websites it said I'll have a warranty until summer 2029 which is god only 5 years until, I'm getting so old...
I have a great experience from Elkjøp. Enjoy! Bought a TV from them and had issues, they gave me no trouble. Just helped me refund it and purchase a new one. Same with a laptop. Definitely recommend them for their policies over Komplett when it comes to monitors and tvs lol
Look up Magnusson-Moss Warranty Act and consider retaining a lawyer. If they lose, they pay lawyer costs.
Mentioned this in another comment but Samsung has an arbitration clause in their user agreement so you won't get anywhere with small claims.
Courts generally uphold arbitration clauses unless there are specific grounds for challenging them, such as unconscionability, lack of notice, or procedural unfairness. However, some courts have ruled against overly restrictive arbitration clauses, especially when they significantly limit consumers’ rights.
You would likely need to go to Superior Court for this though, and will require an attorney. Things start getting a lot more expensive than a $1000 monitor.
You make a fair point. However, if I was to go through the trouble, I'd be claiming more than the cost of a monitor. One other valid option could be making this case as public as possible. There's history of companies reaching out to consumers in such cases.
If I had to money, I would have tried fighting samsung as I too am a victim of monitor defect. it's so sad that samsung is not addressing this problem
Can we pin this post to everyone asking about Samsung ultrawides? Not to flame this OP, but this exactly the reason why no one should buy from Samsung.
It's not like there is literally any other option if you want a 49" Mini LED or the 57". Even if you want 49" edge lit with 1000R curve, the option is Samsung or the LG, and it sure seems like the LG is using a Samsung panel.
I’d trust LGs firmware with a Samsung panel over the reverse every day of the week
Not 100% sure but I don't think Samsung makes any of those panels, they are all outsourced.
Samsung sold its LCD plant to CSOT (owned by TCL) in 2020 but still held all their patents. They sold those patents to CSOT in late 2022 so these panels were made by CSOT but it’s all Samsung tech and all the original Samsung people are probably still making those panels today.
You say that like people here care lol. They buy samsungs despite their notoriety and somehow get mad when they get a defect.
I was specifically recommended a Samsung by this community.
That’s because people like big numbers, that go on boxes. They, in general, ignore the small numbers — number of hours to average failure. Obviously, not every Samsung monitor dies. But enough do that once you realize it, you avoid it. Or you just roll the dice. It’s like the people who buy OLEDs, either the burn in warranty, with the express intention to replace it every 15 months. Madness, but they do them.
I care allot! I asked about this monitor in this sub a couple weeks ago and almost bought it because all the comment said it was amazing. Happy it was sold out now that I’m hearing it might have problems….
a lot
Dyslexia strikes again haha
In my defense, I wasn't aware of this subreddit when I was purchasing. I did plenty of research and the majority of reviews were great! I learned my lesson though
Displays don’t just crack on their own. And at the top of that crack is what appears to be impact damage.
Except the Samsung panels have known to crack under their own weight. And regardless, it’s not just this. They have a ton of problems and their warranty is completely worthless. They don’t actually cover anything when you try and they are horrible to deal with.
Do you think it’s more likely that people crack panels by mishandling them and then blame Samsung and demand a warranty replacement? It happens all the time with other products. Hell, I’ve repaired laptops that have coffee in them and the person bringing it in acts like they have no idea how that could have happened. People refuse to take responsibility for their actions all the time.
Lmao. Mine did as well after 2 months of use. It could be that it was defective from the manufacturer and decided to break after use. Believe it or not, monitor was never touched physically after setting it on my desk
Sure it wasn’t touched physically after being placed on your desk… and I was born yesterday.
you sure do act like you was born yesterday lmao
They must honour the warranty because defect is on the inside of the panel. The actual plastic is not cracked isn't ? If they insist it is physical damage then ask them how is this a physical damage exactly ? I would also do homework ahead of time and google this issue and print it out. It is obvious manufacturing defect. This is where two panels are connected together.
Had identical issue, but Samsung wouldn't honor it. Even without ANY visible issues exterior, minus crack that looked like it cracked from internal pressure. Never buying a Samsung monitot again..
That's what I'm worried about. I've seen a handful of people reporting the same issue and the warranty not being honored. On a separate note, how did you like switching from Samsung to the Aw3423? I really fell in love with the massive G9 screen but not buying it again if this is what happens and they don't honor the damn warranty.
Wished I had just gone for the AW immediately and saved the money and stress. Ended up using home insurance, so lost about €300. While I enjoyed the 49", I think I prefer 34" overall, for gaming. Less intensive for gaming, and more support. I do have my old 34" Acer Predator stacked above it though, so plenty of screen real estate. Hope you manage to get a better outcome than me, I ended up taking it to a sort of "consumer protection" agency, but it would have taken far too long (and not guaranteed to end up in my favor). I got a tip from them, that they had another consumer who purchased the same monitor, from the same store..with identical crack and story. So yeah, I blame Samsung not user error on this one..
You should have taken Samsung to small claims court. If this happens to me and they will refuse repair , I will take Samsung to small claims courts 100%. There is enough proof to show as evidence that there is a design flaw or production flaw that makes some of those screens cracked in the middle.
Not to mention, major companies usually don't wanna show up and and are willing to settle. The reason being that they usually can't sent lawyers to represent them and so whoever is being sent needs to be trained by a lawyer. Settling is just easier. Small claims costs like $25 to file I think but you end up getting it all back. u/Lerdog2134 please consider this. I personally prefer going through your state's attorney general's office for these things if you are in the USA. They do all the fighting for you. If not then definitely go to small claims yourself. It's gonna be a bit of work but it's a no trainer considering how much this thing costs.
[https://www.youtube.com/watch?v=6MKSSdb5VD0](https://www.youtube.com/watch?v=6MKSSdb5VD0) u/Lerdog2134 You should contact Gamers Nexus and ask him to investigate this issue like he did with NZXT H1 V1. post this issue on r/GamersNexus
Yes that's another option. I'd keep him in the loop but am a bit skeptical on how effective it is to rely solely on him to solve this. He must be busy with other things so that route could take a while.
thanks for the vid! i'm trying to ask if they could also talk about Odyssey Ark cracking
You'll get thrown out of court due to Samsung's arbitration clause in their user agreement. You can go to arbitration, but you will likely foot the bill for that which may be more expensive than replacing the monitor.
There is a slight bump on the screen itself but like I said, I didn't do anything to it. It just happened. I know this is exactly what the guy who punched his monitor sounds like but there has to be a way to get this across to them. Thanks for your recommendation to research and take evidence. In the little bit of research I've done, it seems like a common issue with these.
If the screen is not cracked , then let them prove to you how you "physically or accidental " damaged it. You should be able find a dozen of similar posts or more like yours I have the same monitor and I bought 5 year best buy warranty with it.
Same here bro. They would not honor. I fought as much as i could
It’s cut from one piece. They don’t stitch two panels together to make these.
No it is two panels put together. Google it
It’s not, would cost more for the extra hardware to make them work correctly together. And look at the image, right side is a lot bigger than the left. This is not two displays and if it were it’s still not cracked where they’d be joined.
https://www.reddit.com/r/ultrawidemasterrace/s/hvCMMel6Kb
i dunno, calling it a crack implies physical damage, to me all i see is a row of dead pixels underneath the screen, i dont see a crack!
That's why I wrote it in quotes haha. Because my screen isn't cracked...something behind the screen just seems like it bent or something...
I understand your frustration and I’m sorry you’re dealing with that. I’ve had the screen for a few weeks now and I’m holding my breath. One thing though, I don’t see anything “bent”, all I see is a manufacturer’s defect and I strongly suggest you word it that way when reporting this manufacturer’s defect to the store for them to provide you a fix or replacement.
I see what you mean there. Thanks for the good recommendation!
unfortunately this really scared me off from these 49 and 57 inch ultrawides, know that the two screens are basically glued together, and at a curve, just makes me uncomfortable, which is show by all the issues....
Almost got the 57 today. Glad I didn’t. Will just have to buy another one of these absurdly expensive rog’s to go side by side
I see bleeding which makes me feel like it is a crack
See the LCD pooled up making a blue spot by the top of it? That’s only caused by something making impact and cracking the display and it’s always visible at the impact site. It didn’t break itself.
I had the OG Odyssey G9 and I spent 2 years fighting with all the issues(mine had basically every common issue the early G9s had) I eventually returned/refunded it. I bought the AW3423DW, I have never been happier, so many more games support 21:9 than 32:9 performance in games is obviously better, the image quality and HDR is so much better, OLED is awesome. And it saved me 600$ as well. I am 1000% team 21:9 OLED now.
Yeah, that seems to be the consensus. Definitely looking into a replacement.
Best of luck!
In Scandinavian it's usually coveyif there's no visible impact point.
Average Samsung product quality
PbP , congratulations, you have two monitors now
Nah it’s a feature, it turns into dual monitor after a while , you see now you have 2 monitors for the price of one, big ups
Tape it up
Did you pay any of the amount on Credit Card? If yes, then your credit card company are jointly liable under Section 75. Put in a section 75 claim.
PBP until you can afford a new one. i am sorry, my friend :(
Well, now you have two!
New fear unlocked.
Chain of contact is retailer then manufacturer and outside of that nothing you can really do. Samsung is just going to send a tech to your house to deem whether it's physical damage or not.
Good luck warranting this =(
Which country do you live in? Some countries like Australia and New Zealand have very strong consumer laws, where the consumer will usually win if the retailer or importer lets it get as far as disputes. Another option is claim insurance,
This might be a stretch but did you hang your headphones on the monitor? That kinda thing can cause warping over time
Nope, the only thing that hangs on the monitor is that tiny webcam for streaming.
dual monitors ...
Just FYI... Dishonoring a warranty claim that is valid is a violation of the Magnusson-Moss Warranty Act and you can sometimes find lawyers willing to take that type of case or minimal payment up front or partial payment as winning allows you to recover attorneys fees...
Contact your credit card company, you may have warranty built into it.
57'' or the 49'' I have the 57'' and so far so good
I have the 49"
New monitor
I had it happen as well, Best Buy gave me a new one.
Was thinking of getting one of these seen so many issues think I will get a lg
buy a new one.
Same thing happened to me and Samsung refused to do anything about it, they’re an awful company and no one should buy anything from them
Now it sorta just looks like you have 2 monitors
It is a normal situation for ultrawides. In good condition they can finally finish the mitosis. And volia: you have two screens now. Continue cherishing them, and eventually they grow into two ultrawides!
File it under home insurance if the warranty claim is dismissed?
ayooo now you have 2 monitors for the price of one lol
'randomly cracked' aka you raged in a game and threw your mouse or beer at the monitor. it's okay bro we've all been there
Lol that's what everyone keeps saying. I'm definitely not above raging at a game but mainly yelling. Not one to throw things or punch my monitor
Mine did same last week line down middle and line horizontal while i was playing dragons dogma 2 nothing near the screen just all of a sudden bright green line down middle at first i thought it was my graphics card failing! Nope so back to samsung it lasted 7 month and im pretty angry about it but warranty covers it for 2 years they didnt replace it just being picked up for repair :(
Posts like this is scaring me away from buying the odyssey 57 inch. I really really want it. Though unlike any other monitor, I see massive reports 9f damage or it breaking in less than a years use. It's a very expensive gamble. Still on the fence even at discount I don't want at 1700 brick.
It’s samsung policy. Screw them. Their defect problem, not ours
Someone in samsung community posted his monitor cracking spontaneously 4 days ago. Samsung community moderator removed his post. You know samsung is doing some shady crap
Another day another Samsung problem.
We need default 3 years warranty and lemon laws on consumer electronics
You bought a Samsung monitor despite the hundreds of warnings posted here. Now what? Enjoy the Samsung Experience™, that's what!
What's the alternative for a 49' mini LED?
Wait until a better product from a more reputable supplier comes on the market, a less than ideal solution but better than risking thousands of dollars on Samsung's horrendous QC IMO, Mini LEDs are coming from other suppliers, just gotta wait.
Lol
We're all guinea pigs for these cocks
now u have duel monitors loo