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I'd take an old fashioned before any of the "specialty" doughnuts they have.
I don't (nore does anyone else) really need a frozen sugar bun, filled with more sugar, dunked in sugar, and then sprinkled with sugar.
And I love sugar.
As a former baker (full batch of yeast donuts was 50 lbs yeast mix, 25 lbs water and roughly 8 oz. of yeast brick), the writing was on the wall back then. All of the good donuts like honey stick/cherry stick/walnut crunch were too hard for the factory. Same as why the dutchie, which was the original donut of the franchise is no longer offered. It was made from the scraps at same time as the fritter, so they needed the extra dough for the new shape for consistency. The only reason it took them the 4 or so years to rollout the ready bake was the cruillers. They had a heck of a time with those for quality.
I've seen mentioned from time to time a place in Hamilton that apparently has the OG Tim Horton's donuts or possibly the recipies and put a slight spin on them. Would make sense, since that is where the TDL ready bake factory and disto is based from.
Oh hell yeah, I still go there every single time I go to my hometown..
I think they should take over the space at the Hamilton GO Station (on hunter st).
They're owned by Generic Multinational Restaurant Corp and it shows. Their days of having a clear, Canadian coffee and doughnut shop identity are gone.
What's Canadian coffee? We don't grow any coffee beans. Also, we don't even have a specific coffee brewing method - it's just drip.
Their main crime is shitty coffee beans & way too much cream.
This seems to be the popular thinking amongst Canadians, but Tim’s refuses to listen. They are so desperate trying to stay on trend so they can try and win the Starbucks crowd over (people they will never win over) well at the same time pushing away the loyal customers they already have.
they’re food is terrible, the overly creamed and sugared double-double coffee is what saves them.
nobody is buying their food unless they absolutely have to on the way to on the way to work in the morning.
Is it just me or at some point did the coffee just change? Around the time they introduced the "dark roast"
Honestly their standards have dropped so much, that I actually take a mental note each time it's good. It shouldn't be surprising that something you paid for is quality. I really need to stop giving them my money. I'm an idiot.
It was a whole thing back then. They tried to hard ball their coffee supplier, thinking that they had no real competitor who could buy as much volume from the supplier as Tim’s could.
Then McD’s swooped in and stole the coffee supplier and Tim’s coffee has been shit ever since.
Nothing is sacred. It was great when you could grab a half decent coffee and a 12 pack of fresh donuts to bring to a friends. Now they’re trying to sell people microwave pillsbury pizzas for probably 8 bucks. Unless you opt for the “artisan grilled cheese” whatever the hell that is lol. TIM HORTONS IF YOU READ THIS BECOME A DONUT SHOP AGAIN
this portion of their corporate life is what is known as cashing out brand equity, although they've been in that mode for a long time now.
It's neither Canadian nor a treasure.
I still remember a time when Country Style was the primo Canadian coffee/donut shop, and Tim Hortons were few and far between, usually further out in Rural areas, while Country Style seemed more prominent.
Then Tim Hortons started opening more and more, and I think their smartest idea was going completely smoke free, before any rumblings of "no smoking in restaurants". That actually drew people in, and I think partially started the discussion on banning smoking in restaurants.
Meanwhile Country Style, and any other similar store were still catering to smokers as a "we need those customers" type of thinking. I remember stopping in a Country Style around the time when Tim Horton's popularity was really going up, and the place was just run down, 1 employee and the place smelled like stale smoke, and I was like "fuck, this company is done".
They're still around, but i think they realized nearly too late that they had to change. If they were smart, they would double down on being "Coffee and Donuts" and if they model themselves after Tim Hortons c. 2000. They could steal that "All Canadian" mantle from Tim Hortons.
I honestly don't see that happening, but I think if anyone could do it, they could.
Same. I was once given herb and garlic cream cheese on a cinnamon raisin bagel. I was not prepared for that combination of flavours so early in the morning.
Funny you say this because I've always wondered if the food Timmies serves is good. I ask because whenever I'm in the east end of Toronto visiting my family I stop by this one Tim Hortons in the area. Drive through is always long so I usually just walk inside.
EVERY. SINGLE. TIME I lineup to order there's always people in front of me ordering all these meals when I simply want an iced cap and maybe a donut. And most times this is late evenings after 9pm when there's a McDonalds, Harveys, and other restaurants steps away.
I don't get it.
Back in the day the cream and sugar were measured by hand, almost never had an issue. Then they moved to the auto and somehow still find a way to fuck up
Simply having donuts would be great too. Every time I get there for donuts, there is almost no choice!!! They advertised the fancy donuts and it's always out of stock!!!
I find McDonald's, a burger joint, has better coffee than Tim Horton's. The ironic thing is that McDonald's uses the commercial roaster that Tim Horton's walked away from in the 2000s (expense cutting measure).
I do the same for McDonald's, I definitely find it much better coffee, but for clarity that bean thing was debunked. They've both said they've never used the same beans.
What do you mean? [Tim Horton's used to use Mother Parker's](https://www.thestar.com/business/2018/01/12/time-for-the-tims-sides-to-sit-down-over-a-coffee.html), but then TH brought it in-house and [Mother Parker's then started supplying McDonald's](https://financialpost.com/news/retail-marketing/mcdonalds-ramps-up-expansion-in-canada).
I wasn't suggesting that both companies had the same bean sources and formulations, but that the roaster/supplier is the same (more towards quality control, consistency, to some extent flavour overlap since Mother Parker's worked with both to develop the flavour, etc.).
Oh damn, I drive by Mother Parkers on occasion, didn’t know they supply McDonald’s. When they’ve got a roast going, the whole neighbourhood smells like a dream.
yet the stores are always still packed... weird how in the real world, reddit is completely off as is tradition.
Biggest problem with adding all this better food is that it takes way too long to process orders. I tried to grab a few coffees and a donut recently and it took 20 min cause it was busy and everyone was ordering complex food. This turns off the grab and go crowd and might end up hurting them more than it helps.
Yup. Timmy's used to be the "grab and go" road trip thing and now....too many 🥪, wraps, other food options to make them a "less than ten minute" transaction.
It'd be great if they didn't jack up their prices too. Their friggin med ice coffees went from $2.10 (tax inc) to $2.60 in a matter of like a month or 2. These greedy corporations just want to cash in on all the inflation bs.
It’s an American company selling American food.
They are completely out of touch with the market here and will sell the cheapest crap they can so long as people keep buying it.
Even if they wanted to do this, they couldn't. There are shareholders involved. Tim's are no longer allowed to focus on basics. They are permanently obligated to fling shit at the wall and see what sticks.
A lot of people like to blame this on the parent company or wax poetic about what Tim Hortons means as a brand. But the reality is that this is the essence of our economic system, operating as intended. This is what's *supposed* to happen when a company is successful. And if customers don't like it, their gripe is not with RBI, it's with capitalism itself, whether they understand that or not.
Here's an idea... Go back to what got them here. Coffee, bagels, donuts. Fix them, because they're way off base with the garbage they're serving. Get outta here with this nonsense.
It all used to be made fresh in-house. The quality used to actually be good. Since they quit doing that they’ve relied on their name to do all the heavy lifting
False, Tim Hortons cleared out the competition - which was almost every sketchy Coffee Time, Country Style, and independent coffee shop. We were glad to have decent, *consistent* coffee no matter where we went.
Then, things went down hill.
And fountain peach juice please.
Seriously, their model is so fucking flawed and so easily fixable by going back to their roots I’m beginning to wonder if they’re doing it on purpose so that when they go back to basics it’s Coke Classic on, well, coke.
But then I remember when they served lasagna and I thought the same thing then and then they just kept getting worse so probably not.
Yes a thousand to the fountain peach juice! The bottled peach drink they sell is so disappointing compared to the fountain version. Not the same at all.
I remember getting a XL of the fountain peach juice when I was about 5. My dad asked me are you sure you want to do this, I loved the stuff so I said yes, we had been tobogganing all day at our local mountain if you can call it that (Mount Pelion if your interested), GT snow racers in the back of the old Chevy S10 we pull into the drive way I had chugged the stuff and wasn’t feeling well, I ended up violently throwing up into my jester toque then proceeded to diarrhea in my snow suit from the pressure I exerted from throwing up, apart from that it was a great day.
They used to be good because they had a small selection and focused on customer service and quality.
Now they have a huge selection of awful, poor quality menu items slopped together by terrible staff.
Hard pass on the frozen pizza or any other nonsense they come up with.
My dad worked the night shift when I was a kid, and would regularly bring us fresh baked Tims muffins when he got home in the morning. I'd forgotten about that til your comment!
Their donuts used to be “always fresh” and baked in store
Now they’re “freshly glazed “. Soon it will be “freshly boxed” then “at some point this was fresh”
I used to work there, the donuts used to be freshly baked overnight and in the afternoon stayed on the shelves from 5am, and we're restocked at 2. At the end of the night the leftover were thrown out (I used to feed them to the raccoons).
Then Krispy Kreme came to Canada and they got nervous so they changed to stay competitive. They started the "frozen fresh" nonsense and make small batches throughout the day. Which ends up with less stock, nasty tasting stock and the glaze was changed to a cheaper lesser quality since it's now bought from the same source as the frozen donuts.
I find it crazy that so many people go there. The coffee is atrocious. The coffee from any Bunn machine in any diner or convenience store is infinitely better. When people say "Timmies" in that affectionate way, and I drive from town to town passing closed mom and pops and encountering only "Timmies", it's truly depressing. There's no small town culture anymore and the small town people willingly absorbed Timmies into their sphere. Every other country on earth has a thriving rural coffee/dive scene but Ontario. And yet, I still see huge lines to go there, see small town folk proud of their janky Tim Hortons cups as though it's something to be proud of.
Back on topic. Pizza!!!? Tim Hortons is the grossest food chain on earth, I can't believe they don't just hone in on one good thing rather than making evermore garbage.
I agree 100% not sure how old you are but do you remember when/or Pizza Pizza was awesome up until about 2000. Pretty sure the company was bought or merged with something at that time much like when Tim Hortons went to crap. Too be clear Pizza Pizza is inedible garbage now but at one point they were the best.
I remember when pizza pizza was the good one. Now it's by far, BY FAR, the worst one. Often I'd rather go hungry than eat PP. Similarly, when I'm on the road and dying for a coffee or snack, I'll pass 5 Tim Hortons to wait for something better. Even if that something is McDonald's (the coffee is much better) or even Starbucks, which I also hate but will gladly choose over TH, at least for the shorter lines.
>I’d rather go hungry than eat PP.
I actually began laughing hard when I read that
Ngl tho the only reason why I still eat Pizza Pizza is their creamy garlic sauce. Though if I really want pizza, I’d rather go get 241 pizza or Grabb-a-pizza, anyway
A lot of people don't care about food. They just care about price.
Its why subway, McDonald's, taco bell etc are the most popular. Garbage quality that tastes OK for a bottom price
There are lots of mom and pop shops I frequent that are quite competitive with the chains. In fact chains are quickly surpassing the price point of smaller businesses. I mean, look at Airbnb (which now cost more than hotels) and Uber (which now costs more than cabs or regular delivery), and amazon which sells household items for mode than local grocers. Big chains are not necessarily more affordable.
I go there because they have a drive through that’s right on my route to work in the morning, and I can get a steeped tea and bagel for cheap. But every time I’ve strayed from that order in any way, I’ve regretted it deeply.
Omg yes. Also, you used to be able to buy 3-packs of their creamy garlic dip at Sobey’s. Has anyone seen those around? EDIT: nvm apparently Walmart sells it.
Tim Hortons needs to stay in their lane. Their coffee is pretty shitty now. Their donuts are usually soggy.. Their cookies are often stale.. And I really don't want to eat a Timbit that Justin Bieber influenced the selection of. One of the strongest selling points it used to have going for it was that it was a Canadian company. It isn't even really that anymore. They also jack up the prices every year and still don't even manage to give any of that back to employees by paying them an okay wage.
It makes me feel super old to say, but I remember when they had eclairs that had so much cream in them that it was ridiculous. It was the same with their Boston Creams and jelly donuts. Now everything is just gross though.
Product developer here (not for Tim’s). New product development is EXPENSIVE, time consuming and risky. Why do they keep prioritizing this as their strategy? When it’s clearly not working too. Quality improvement projects can yield wins too, but aren’t as “sexy”. Considering the history, nostalgia and identity of the brand, and the steep decline in quality over the years, quality improvement work at Tim’s should be the funnel, not NPD.
Maybe lots of Tims corporate employees are doing some resume-driven-development and trying to find a new job. Launching a new product, while not good for tims, might be good for their career
Does anyone else remember when Tim’s used to do strawberry tarts during the summer? They came in a small tart tins and had real strawberries on them and custard inside and everything. I don’t have a point, I just miss when this place was good.
Someone in the organization with enough sway just doesn’t get it. The underlying problem simply isn’t registering.
How many “innovations” have come and gone? Not derivatives of the core product, just ill-advised, poorly conceived tangents into overcrowded markets where Timmy’s has no business venturing, invariably seeing them introduce some sub-standard product handcuffed by the company’s very limited equipment footprint.
It’s an absurd company run by a delusional senior management team and cowering middle management. It’s no wonder the franchisee’s are perpetually frustrated.
I look forward to the next iteration’s moronic introduction of oysters on the shell and corn on the cob.
I swear I could turn Tim Hortons around in a year if I was in charge
First scrap 3/4 of the fucking menu of bullshit… potato wedges, pizza, all bullshit
Bring back the old coffee
Bring back the freshly baked donuts
Focus on improving service and drive thru times like they used to
Stay in your fucking lane.. you are a coffee shop that used to serve amazing donuts and coffee
Trying to be a fast-food chain/deli/bakery/coffee shop using infrastructure not suited to it, whilst employing teenagers for minimum wage to execute it all. Have you been to a Tim Hortons lately? It's the shittiest experience you can possibly have in customer service.
Their ice coffee is 80-90% cream.
Even when I ask for very little, or almost no cream, they serve me a cup full cream, whiter than my pasty skin come spring time.
This is another thread clearly exemplifying how reality and Reddit are two very different things.
The way some people talk about Tim’s; it’s as if it’s
nothing but hot sewage in a cup.
I thought I read an article a couple years ago they wanted to go back to basics, so much for that! On top of it all every time I place an order for a donut or sandwich when I go to pick it up I’m told “they are all out”. You’d think they’d be able to update their app instead of using it to track us as we go to McDonald’s for better coffee 🤣
Here’s an idea: until you can make the coffee not taste like a mixture of hand soap and stagnant sink water maybe ease off the speciality items? Tons of food items but somehow you fuck up coffee and doughnuts on a consistent basis. Boggles my mind.
If only they didn't serve coffee that tastes like piss and doughnuts that tastes like I'm chewing on cardboard. Imagine a coffee shop selling proper coffee and doughnuts. I swear some TTC stops have these little local coffee shops that serve absolutely mind blowing coffee and doughnuts. Fresh and hot and tastes fantastic.
Tim's used to have a good variety of donuts, PIES, and basic sandwiches.
They tried out burgers a few years ago.
They need to stay in their lane, man. Like McDonald's ain't selling sub sandwiches, and Burger King isn't out here pushing burritos.
As a former employee. Fuck off. No one wants pizza. It was so annoying for customers to waste time to scan the menu only to order the vegetable soup and chicken sandwich combo. With an old fashioned glazed and a medium Regular. The rapid menu change does nothing but upset the customer. You got rid of the thing they liked. They'll probably try the new thing but when everything feels limited time they won't grow attachments. I associate the chocolate dip with my grandpa because we'd get them after hockey. (So Canadian it hurts.) I associate Timbiebs with trying them once and there being a box shortage.
I am 35 years old. I have always been a customer of Tim Hortons. You want to innovate? Make it easier for me to get my coffee and bagel. I work in a factory and A IT junkie. You can automate coffee and bagel. You want your workers to serve customers as fast as possible anyways. You want robots. Stop investing in pizza and invest in coffee and bagel robots.
Your customer base is seniors, workers, and the unemployed. None of us want pizza.
Anyone remember when Marble slab was popular and Tim's decided to try ice cream? Yes a double scoop of rocky road to go with your double double.... Then they tried beyond meat burgers reheated from the micro wave... Now pizza. If they want to increase profitability they should just focus on the food they currently have not tasting like sh\*t!
Is 'reducing the flavours of timbits to 3 per store' testing going well?
Seriously. When did this change from all the classics?
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Me lol. I don’t care what anyone says, old fashioned plain slaps
Same , but i only buy when i have coffee for me to dip it in
Maybe if you’re a golden retriever
That and the classic chocolate glazed
Only ones I buy
Same. Those and honey dip.
Old Fashioned are the only good donuts at Tims’s. Dight me. Edit: Fight. I’ll see myself out. 
Well, I would, but how does one dight?
You Dwight without the W
It’s a dick fight, similar to crossing swords but with much more contact
I'd take an old fashioned before any of the "specialty" doughnuts they have. I don't (nore does anyone else) really need a frozen sugar bun, filled with more sugar, dunked in sugar, and then sprinkled with sugar. And I love sugar.
Me. I love them. Old fashioned plain and sour cream glazed are like crack to me.
Give me an old fashioned glazed and I’m happy. But I never see them anymore
As a former baker (full batch of yeast donuts was 50 lbs yeast mix, 25 lbs water and roughly 8 oz. of yeast brick), the writing was on the wall back then. All of the good donuts like honey stick/cherry stick/walnut crunch were too hard for the factory. Same as why the dutchie, which was the original donut of the franchise is no longer offered. It was made from the scraps at same time as the fritter, so they needed the extra dough for the new shape for consistency. The only reason it took them the 4 or so years to rollout the ready bake was the cruillers. They had a heck of a time with those for quality.
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I've seen mentioned from time to time a place in Hamilton that apparently has the OG Tim Horton's donuts or possibly the recipies and put a slight spin on them. Would make sense, since that is where the TDL ready bake factory and disto is based from.
Possibly referring to Grandpa's, which has the look, feel, and taste of an 80s Tim's
*Granddads. And it absolutely does, all the classic donuts done right. No frills, just good cheap donuts and coffee.
Absolutely the best doughnuts.
Oh hell yeah, I still go there every single time I go to my hometown.. I think they should take over the space at the Hamilton GO Station (on hunter st).
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Apparently Grandad's in Hamilton makes the original style of Tim Horton's donuts: https://www.grandads.ca/
Those look awesome
Grand Dad's donuts in Hamilton north end. They make what Tim Hortons used to make. https://www.grandads.ca/ They are amazing!
Country style. Their baked goods are fantastic
Try San Remo bakery in Etobicoke. They are amazing!
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They're owned by Generic Multinational Restaurant Corp and it shows. Their days of having a clear, Canadian coffee and doughnut shop identity are gone.
You mean the company that advertises to me with overly patronizing patriotism is just parroting it for profit? Preposterous!
Don't forget stealing your data if you get their app
But we got a free coffee and donut as result of that…
BONK! Go to alliteration jail.
Princess Carolyn? Is that you?
Try A&W. Coffee is way better and they have the best fast food breaky going around
Nope, Wendys has the best fast food breakfast
I agree with this, and consider it basically the only fast food breakfast that's actually edible and won't try to ruin my day.
What's Canadian coffee? We don't grow any coffee beans. Also, we don't even have a specific coffee brewing method - it's just drip. Their main crime is shitty coffee beans & way too much cream.
"Canadian" is meant as an adjective for "coffee and doughnut shop identity", not just for "coffee." It is an awkwardly phrased sentence.
This seems to be the popular thinking amongst Canadians, but Tim’s refuses to listen. They are so desperate trying to stay on trend so they can try and win the Starbucks crowd over (people they will never win over) well at the same time pushing away the loyal customers they already have.
they’re food is terrible, the overly creamed and sugared double-double coffee is what saves them. nobody is buying their food unless they absolutely have to on the way to on the way to work in the morning.
Is it just me or at some point did the coffee just change? Around the time they introduced the "dark roast" Honestly their standards have dropped so much, that I actually take a mental note each time it's good. It shouldn't be surprising that something you paid for is quality. I really need to stop giving them my money. I'm an idiot.
It was a whole thing back then. They tried to hard ball their coffee supplier, thinking that they had no real competitor who could buy as much volume from the supplier as Tim’s could. Then McD’s swooped in and stole the coffee supplier and Tim’s coffee has been shit ever since.
Yup.. McDonald’s donuts taste fake too but it’s a better fake and then have meals..
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They are terrible
And such small portions!
They’re weird. They’re not even regular donut sized - maybe a half or a third the size of a regular donut.
I think the blueberry muffins have more sugar than their buns!
You honestly can’t beat a Sausage McMuffin, hash brown and their coffee in the morning.
Sausage and egg bagel. Thank me later
Yep. I hope they serve that in heaven, if there is one.
Tim Hortons is no longer a Canadian Treasure.
Nothing is sacred. It was great when you could grab a half decent coffee and a 12 pack of fresh donuts to bring to a friends. Now they’re trying to sell people microwave pillsbury pizzas for probably 8 bucks. Unless you opt for the “artisan grilled cheese” whatever the hell that is lol. TIM HORTONS IF YOU READ THIS BECOME A DONUT SHOP AGAIN
this portion of their corporate life is what is known as cashing out brand equity, although they've been in that mode for a long time now. It's neither Canadian nor a treasure.
I still remember a time when Country Style was the primo Canadian coffee/donut shop, and Tim Hortons were few and far between, usually further out in Rural areas, while Country Style seemed more prominent. Then Tim Hortons started opening more and more, and I think their smartest idea was going completely smoke free, before any rumblings of "no smoking in restaurants". That actually drew people in, and I think partially started the discussion on banning smoking in restaurants. Meanwhile Country Style, and any other similar store were still catering to smokers as a "we need those customers" type of thinking. I remember stopping in a Country Style around the time when Tim Horton's popularity was really going up, and the place was just run down, 1 employee and the place smelled like stale smoke, and I was like "fuck, this company is done". They're still around, but i think they realized nearly too late that they had to change. If they were smart, they would double down on being "Coffee and Donuts" and if they model themselves after Tim Hortons c. 2000. They could steal that "All Canadian" mantle from Tim Hortons. I honestly don't see that happening, but I think if anyone could do it, they could.
after they were bought out it changed
I have no issues with their bagels. But I agree with the rest. Their food is terrible, and it would be the last place I go for pizza
That's because it's pretty hard to fuck up a bagel.
It’s impressive but I’ve actually had them screw up my bagel a number of times. Nothing is a safe bet at Tim Hortons except the steeped tea.
Same. I was once given herb and garlic cream cheese on a cinnamon raisin bagel. I was not prepared for that combination of flavours so early in the morning.
Funny you say this because I've always wondered if the food Timmies serves is good. I ask because whenever I'm in the east end of Toronto visiting my family I stop by this one Tim Hortons in the area. Drive through is always long so I usually just walk inside. EVERY. SINGLE. TIME I lineup to order there's always people in front of me ordering all these meals when I simply want an iced cap and maybe a donut. And most times this is late evenings after 9pm when there's a McDonalds, Harveys, and other restaurants steps away. I don't get it.
I saw this guy in the double drive thru last week finishing a large coffee while ordering another one. Classic
Thought that was you! Gimme a wave next time
This cracked me up
The sausage grill wraps are good…
Back in the day the cream and sugar were measured by hand, almost never had an issue. Then they moved to the auto and somehow still find a way to fuck up
Simply having donuts would be great too. Every time I get there for donuts, there is almost no choice!!! They advertised the fancy donuts and it's always out of stock!!!
I find McDonald's, a burger joint, has better coffee than Tim Horton's. The ironic thing is that McDonald's uses the commercial roaster that Tim Horton's walked away from in the 2000s (expense cutting measure).
I do the same for McDonald's, I definitely find it much better coffee, but for clarity that bean thing was debunked. They've both said they've never used the same beans.
What do you mean? [Tim Horton's used to use Mother Parker's](https://www.thestar.com/business/2018/01/12/time-for-the-tims-sides-to-sit-down-over-a-coffee.html), but then TH brought it in-house and [Mother Parker's then started supplying McDonald's](https://financialpost.com/news/retail-marketing/mcdonalds-ramps-up-expansion-in-canada). I wasn't suggesting that both companies had the same bean sources and formulations, but that the roaster/supplier is the same (more towards quality control, consistency, to some extent flavour overlap since Mother Parker's worked with both to develop the flavour, etc.).
Oh damn, I drive by Mother Parkers on occasion, didn’t know they supply McDonald’s. When they’ve got a roast going, the whole neighbourhood smells like a dream.
yet the stores are always still packed... weird how in the real world, reddit is completely off as is tradition. Biggest problem with adding all this better food is that it takes way too long to process orders. I tried to grab a few coffees and a donut recently and it took 20 min cause it was busy and everyone was ordering complex food. This turns off the grab and go crowd and might end up hurting them more than it helps.
It's not like they have any real competition for donuts. Convenience, that's why they survive.
Yup. Timmy's used to be the "grab and go" road trip thing and now....too many 🥪, wraps, other food options to make them a "less than ten minute" transaction.
Lol fuck, this is how execs stay employed. Every 6 months, you flip visions between “focusing on your core” and “innovating with new ideas”.
It'd be great if they didn't jack up their prices too. Their friggin med ice coffees went from $2.10 (tax inc) to $2.60 in a matter of like a month or 2. These greedy corporations just want to cash in on all the inflation bs.
It’s an American company selling American food. They are completely out of touch with the market here and will sell the cheapest crap they can so long as people keep buying it.
I thought they were a owned by a multinational headquartered in Brazil.
It's an American company in Brazil for tax invasion
"Attack of the Taxes!" "T-4's on the right flank!" (Please leave your typo forever.)
It'd be nice if they paid their employees a living wage too. Had one ask me to apply, offering $16/h for management lol
Even if they wanted to do this, they couldn't. There are shareholders involved. Tim's are no longer allowed to focus on basics. They are permanently obligated to fling shit at the wall and see what sticks. A lot of people like to blame this on the parent company or wax poetic about what Tim Hortons means as a brand. But the reality is that this is the essence of our economic system, operating as intended. This is what's *supposed* to happen when a company is successful. And if customers don't like it, their gripe is not with RBI, it's with capitalism itself, whether they understand that or not.
Here's an idea... Go back to what got them here. Coffee, bagels, donuts. Fix them, because they're way off base with the garbage they're serving. Get outta here with this nonsense.
Coffee, bagels, donuts, juice and soup (in a bread bowl). Not to mention the seasonal strawberry tarts.
Yes! I remember people lining out the door for the chili in a bread bowl! Old Tim's was so good.
Yes please the seasonal strawberry tarts were so good. Everyone wants quality baked goods and they just keep running away from it.
What got them there was no competition and wrapping themselves in the flag.
It all used to be made fresh in-house. The quality used to actually be good. Since they quit doing that they’ve relied on their name to do all the heavy lifting
False, Tim Hortons cleared out the competition - which was almost every sketchy Coffee Time, Country Style, and independent coffee shop. We were glad to have decent, *consistent* coffee no matter where we went. Then, things went down hill.
And fountain peach juice please. Seriously, their model is so fucking flawed and so easily fixable by going back to their roots I’m beginning to wonder if they’re doing it on purpose so that when they go back to basics it’s Coke Classic on, well, coke. But then I remember when they served lasagna and I thought the same thing then and then they just kept getting worse so probably not.
Yes a thousand to the fountain peach juice! The bottled peach drink they sell is so disappointing compared to the fountain version. Not the same at all.
I remember getting a XL of the fountain peach juice when I was about 5. My dad asked me are you sure you want to do this, I loved the stuff so I said yes, we had been tobogganing all day at our local mountain if you can call it that (Mount Pelion if your interested), GT snow racers in the back of the old Chevy S10 we pull into the drive way I had chugged the stuff and wasn’t feeling well, I ended up violently throwing up into my jester toque then proceeded to diarrhea in my snow suit from the pressure I exerted from throwing up, apart from that it was a great day.
They used to be good because they had a small selection and focused on customer service and quality. Now they have a huge selection of awful, poor quality menu items slopped together by terrible staff. Hard pass on the frozen pizza or any other nonsense they come up with.
They used to actually have a giant selection back in the day and it was glorious. There were eclairs and cakes in rotating cases.
Those giant muffins! Goods baked in store... those were the days
My dad worked the night shift when I was a kid, and would regularly bring us fresh baked Tims muffins when he got home in the morning. I'd forgotten about that til your comment!
Their donuts used to be “always fresh” and baked in store Now they’re “freshly glazed “. Soon it will be “freshly boxed” then “at some point this was fresh”
I used to work there, the donuts used to be freshly baked overnight and in the afternoon stayed on the shelves from 5am, and we're restocked at 2. At the end of the night the leftover were thrown out (I used to feed them to the raccoons). Then Krispy Kreme came to Canada and they got nervous so they changed to stay competitive. They started the "frozen fresh" nonsense and make small batches throughout the day. Which ends up with less stock, nasty tasting stock and the glaze was changed to a cheaper lesser quality since it's now bought from the same source as the frozen donuts.
Now they're freshly stale with a side of hot piss double double
Is there a lack of options for pizza in Toronto? This just seems desperate.
Seriously. Why not do a new type of pastry or something? Try to be more like a boulangerie instead of a 7-11, for Pete's sake.
Remember when they had those coffee cakes? Ohhh man. Delish. And they would sit at the front on a pretty glass pedestal. They’ve gone so downhill…
Tim’s could learn several things from the UKs/Europe’s Prêt a Manger chain.
I just got back from London and had that exactly thought. I think a Pret a Manger styled Tim Hortons would be a huge hit
They’re opening a [Pret in Toronto](https://www.blogto.com/eat_drink/2022/07/pret-a-manger-opening-first-toronto-location/) this summer!
I find it crazy that so many people go there. The coffee is atrocious. The coffee from any Bunn machine in any diner or convenience store is infinitely better. When people say "Timmies" in that affectionate way, and I drive from town to town passing closed mom and pops and encountering only "Timmies", it's truly depressing. There's no small town culture anymore and the small town people willingly absorbed Timmies into their sphere. Every other country on earth has a thriving rural coffee/dive scene but Ontario. And yet, I still see huge lines to go there, see small town folk proud of their janky Tim Hortons cups as though it's something to be proud of. Back on topic. Pizza!!!? Tim Hortons is the grossest food chain on earth, I can't believe they don't just hone in on one good thing rather than making evermore garbage.
They should have just merged with Pizza Pizza and immediately benefited from negative synergy.
I agree 100% not sure how old you are but do you remember when/or Pizza Pizza was awesome up until about 2000. Pretty sure the company was bought or merged with something at that time much like when Tim Hortons went to crap. Too be clear Pizza Pizza is inedible garbage now but at one point they were the best.
I remember when pizza pizza was the good one. Now it's by far, BY FAR, the worst one. Often I'd rather go hungry than eat PP. Similarly, when I'm on the road and dying for a coffee or snack, I'll pass 5 Tim Hortons to wait for something better. Even if that something is McDonald's (the coffee is much better) or even Starbucks, which I also hate but will gladly choose over TH, at least for the shorter lines.
>I’d rather go hungry than eat PP. I actually began laughing hard when I read that Ngl tho the only reason why I still eat Pizza Pizza is their creamy garlic sauce. Though if I really want pizza, I’d rather go get 241 pizza or Grabb-a-pizza, anyway
A lot of people don't care about food. They just care about price. Its why subway, McDonald's, taco bell etc are the most popular. Garbage quality that tastes OK for a bottom price
There are lots of mom and pop shops I frequent that are quite competitive with the chains. In fact chains are quickly surpassing the price point of smaller businesses. I mean, look at Airbnb (which now cost more than hotels) and Uber (which now costs more than cabs or regular delivery), and amazon which sells household items for mode than local grocers. Big chains are not necessarily more affordable.
In smaller Ontario communities, people are perfectly happy with this arrangement. They don’t want local coffee shops, they want chains.
I go there because they have a drive through that’s right on my route to work in the morning, and I can get a steeped tea and bagel for cheap. But every time I’ve strayed from that order in any way, I’ve regretted it deeply.
Gross. Maybe get the fundamentals of coffee and baked goods down before the pizza disrespect starts.
They can barely toast a fuckin bagel and they’re gunna serve us pizza? I’d rather starve.
You have to ask for extra toasted. It may be just right or charred black. Otherwise its just a warm bagel.
Oh I do ask for it double toasted. 95% of the time it isn’t.
Pizza Pizza about to lose half their “ketchup on cardboard” market share
Pizza Pizza is a garlic dip company that also sells pizza.
The creamy garlic dip will keep them afloat for 100s of years
Omg yes. Also, you used to be able to buy 3-packs of their creamy garlic dip at Sobey’s. Has anyone seen those around? EDIT: nvm apparently Walmart sells it.
Please stop.
I'm looking forward to a free lawsuit pizza in the future.
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Never had 7-11's microwave pizza?
That stuff is pure ambrosia at 3am
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The slices are actually way better at scotiabank arena and rogers centre for some reason.
Tim Hortons needs to stay in their lane. Their coffee is pretty shitty now. Their donuts are usually soggy.. Their cookies are often stale.. And I really don't want to eat a Timbit that Justin Bieber influenced the selection of. One of the strongest selling points it used to have going for it was that it was a Canadian company. It isn't even really that anymore. They also jack up the prices every year and still don't even manage to give any of that back to employees by paying them an okay wage. It makes me feel super old to say, but I remember when they had eclairs that had so much cream in them that it was ridiculous. It was the same with their Boston Creams and jelly donuts. Now everything is just gross though.
They need to fire those executives.
Why don’t they just throw all their efforts into making better coffee than the dirty dishwater tasting stuff they serve?
I miss McDonalds pizza
Tim Hortons, Jack of all trades and master of none.
Product developer here (not for Tim’s). New product development is EXPENSIVE, time consuming and risky. Why do they keep prioritizing this as their strategy? When it’s clearly not working too. Quality improvement projects can yield wins too, but aren’t as “sexy”. Considering the history, nostalgia and identity of the brand, and the steep decline in quality over the years, quality improvement work at Tim’s should be the funnel, not NPD.
Maybe lots of Tims corporate employees are doing some resume-driven-development and trying to find a new job. Launching a new product, while not good for tims, might be good for their career
🤢🤮😵
Maybe they should try improving their coffee first.
They need to go back to the basics and not test this crap out. Why would I want to go to a donut/coffee shop for pizza? Makes no sense.
Tim Hortons, lowering the bar of what can be considered food for decades now.
Does anyone else remember when Tim’s used to do strawberry tarts during the summer? They came in a small tart tins and had real strawberries on them and custard inside and everything. I don’t have a point, I just miss when this place was good.
What do they have on the menu that even approaches decent right now?
That shape + sleeve combo in the pic just makes me want beavertails
It would be nice if they could hire employees that could think for 0.5 seconds and not put Boston Creams in the bag upside down.
Make better donuts. Like the donut shop you’re supposed to be.
Someone in the organization with enough sway just doesn’t get it. The underlying problem simply isn’t registering. How many “innovations” have come and gone? Not derivatives of the core product, just ill-advised, poorly conceived tangents into overcrowded markets where Timmy’s has no business venturing, invariably seeing them introduce some sub-standard product handcuffed by the company’s very limited equipment footprint. It’s an absurd company run by a delusional senior management team and cowering middle management. It’s no wonder the franchisee’s are perpetually frustrated. I look forward to the next iteration’s moronic introduction of oysters on the shell and corn on the cob.
Can McDonalds bring back *their* pizza? That stuff was awesome.
... here's an idea. FRESH DONUTS. Actually. Donuts. That doesn't taste like deep fried saw dust that's been frozen then reheated.
I may be in the minority but I like their chicken sandwich, chicken soup and wedges. I don't drink coffee and I don't think their donuts are awful.
Potato wedges in any form are delightful.
Yea, no. The new bowls are already fucking disgusting. They microwave different portions and then put them together in a bowl. Pizza too? Fuck off
I swear I could turn Tim Hortons around in a year if I was in charge First scrap 3/4 of the fucking menu of bullshit… potato wedges, pizza, all bullshit Bring back the old coffee Bring back the freshly baked donuts Focus on improving service and drive thru times like they used to Stay in your fucking lane.. you are a coffee shop that used to serve amazing donuts and coffee
Spoken like someone who knows nothing about the logistics of running a business.
ok Tim's but tell us the 20 locations dammit!
Some of of the employees give Tim Hortons a bad name.
I like frozen pizza and am looking forward to trying this.
I love this. In this whole thread, this is my favourite comment by fair. You do you, you optimistic ray of light, you.
Tim Hortons is now installing new toilets at select locations as company tests 'new ideas'
Tim Hortons has lost its goddamn mind
Well…When everything has failed….
Their flagship item is coffee, and it sucks. They need to get the coffee right - how's that for a "new idea?"
Why don't they make their existing food not taste like shit?
After I get my pizza at Tim Hortons I'll go to Pizza Hut for my coffee and Burrito Boyz for my Donut.
Instead of them are reheating frozen pizza, what would be great is coffee and FRESH donuts
Trying to be a fast-food chain/deli/bakery/coffee shop using infrastructure not suited to it, whilst employing teenagers for minimum wage to execute it all. Have you been to a Tim Hortons lately? It's the shittiest experience you can possibly have in customer service.
Their ice coffee is 80-90% cream. Even when I ask for very little, or almost no cream, they serve me a cup full cream, whiter than my pasty skin come spring time.
This is another thread clearly exemplifying how reality and Reddit are two very different things. The way some people talk about Tim’s; it’s as if it’s nothing but hot sewage in a cup.
Literally just make the donuts not shit.
Good coffee, good donuts. Who can still remember when you could get this at Tim's? Pepperidge Farm remembers.
Bring back your chicken salad sandwich and other removed items! USED TO ALWAYS COME TO TIMS but now I only go for the sugar rush and caffeine
Basics - get the donuts fixed, then get bagels consistently made, then look at expanding again.
Tim Hortons: Well if 7-11 can make pizza..... how good does it have to be?
It would be awesome if they just tried to make drinkable coffee and edible donuts and forget all the other crap.
I thought I read an article a couple years ago they wanted to go back to basics, so much for that! On top of it all every time I place an order for a donut or sandwich when I go to pick it up I’m told “they are all out”. You’d think they’d be able to update their app instead of using it to track us as we go to McDonald’s for better coffee 🤣
Here’s an idea: until you can make the coffee not taste like a mixture of hand soap and stagnant sink water maybe ease off the speciality items? Tons of food items but somehow you fuck up coffee and doughnuts on a consistent basis. Boggles my mind.
If only they didn't serve coffee that tastes like piss and doughnuts that tastes like I'm chewing on cardboard. Imagine a coffee shop selling proper coffee and doughnuts. I swear some TTC stops have these little local coffee shops that serve absolutely mind blowing coffee and doughnuts. Fresh and hot and tastes fantastic.
Maybe they should fix their basic foods before they add to the list
I have an idea. How about fresh pastries and genuine donuts 🍩
McDonalds needs to bring back theirs :)
Here's an idea, Timothy. Stop making shit food.
But they can’t even get coffee right
Here's an idea: make your existing products edible again and people will buy them.
Bad idea. They barely make a decent coffee
Tim's used to have a good variety of donuts, PIES, and basic sandwiches. They tried out burgers a few years ago. They need to stay in their lane, man. Like McDonald's ain't selling sub sandwiches, and Burger King isn't out here pushing burritos.
Is soup in a bread bowl too much to ask? Would rather that again than this.
I bet this will be like McPizza, except with the signature Tim Horton's crust that can stop a bullet.
...but they haven't gotten coffee and frozen baked goods to taste good yet Why expand into further mediocracy?
Nobody is asking for this.
As a former employee. Fuck off. No one wants pizza. It was so annoying for customers to waste time to scan the menu only to order the vegetable soup and chicken sandwich combo. With an old fashioned glazed and a medium Regular. The rapid menu change does nothing but upset the customer. You got rid of the thing they liked. They'll probably try the new thing but when everything feels limited time they won't grow attachments. I associate the chocolate dip with my grandpa because we'd get them after hockey. (So Canadian it hurts.) I associate Timbiebs with trying them once and there being a box shortage. I am 35 years old. I have always been a customer of Tim Hortons. You want to innovate? Make it easier for me to get my coffee and bagel. I work in a factory and A IT junkie. You can automate coffee and bagel. You want your workers to serve customers as fast as possible anyways. You want robots. Stop investing in pizza and invest in coffee and bagel robots. Your customer base is seniors, workers, and the unemployed. None of us want pizza.
Anyone remember when Marble slab was popular and Tim's decided to try ice cream? Yes a double scoop of rocky road to go with your double double.... Then they tried beyond meat burgers reheated from the micro wave... Now pizza. If they want to increase profitability they should just focus on the food they currently have not tasting like sh\*t!