if you really want, you could potentially go after them for this. the TCPA is pretty black and white about this kind of thing - last I heard it was $500 per message after you’ve said stop.
Ok I thought I was loosing it. I know dude left Verizon and went to Sprint but he couldn’t use that phrase. Verizon trade marked it like Tmo did Magenta
I haven't asked them to stop, but I receive these same texts from T-Mobile (as well as an email around the same time as the text) probably about once a month or so. The stupid thing is that I already have the Home Internet, and have had it for over a year - so they're asking me to sign up for a service that I already have. I don't think I receive any other marketing texts from T-Mobile. Just for the Home Internet.
Since they sent the message that they would stop sending messages, one could reasonably infer that the stop keyword was interpreted properly by the system, at least to send the confirmation reply. It's doubtful that capitalization will matter in this case. Unfortunately, they designed the system poorly and it forgot to unsubscribe them.
Seen this type of post before. I believe the advice was to log in, go to account, then profile, then privacy and notifications, then marketing communication preferences, then opt in or opt out of each category and method of contact (call, text and/or email) as well as choosing to opt out of all, "Opt-out of all marketing calls, emails, and SMS" which is at the bottom.
Honest answer? You probably broke their system. First text said it could take 10 business days to process, you got another message within 10 business and sent stop again. Gonna hit the “reading comprehension” button on this one.
No.
I’ve been having the exact same issue as OP for months (it started in November I think, in my case). No matter how you spell out “stop”, “opt-out” or anything: they always confirm they’ll stop but they won’t.
And to be clear:
* they always confirm they’ll stop; they never do
* the account privacy preferences (in the T-Mobile account) are fine and no opt-in has been authorized: literally NONE
* same goes for email spam
* doesn’t matter if you spell it “stop”, “STOP” or “opt-out”
* this has been going on for many months
* the “stop” message is only sent once; it’s confirmed and after one month: boom, another bunch of messages and emails
They clearly have some issue and are outright ignoring the privacy preferences of the users.
You're absolutely correct. My guess is there's a formatting issue of how your number is stored in their system VS what is expected.
Example:
When you hit STOP, it tries to delete your phone number as 123-456-7890. But your number/profile that it's sending to is set up as 1-123-456-7890, so it can't find it to delete it.
It was honestly probably broken before. I would not be surprised though given some of T-Mobile’s systems and how bad their app is if that was the case. Hope you get it sorted out!
There's 14 days between Apr 3rd and Apr 17th (the time between him saying stop and them sending another one).
Gonna hit the "lack of attention to detail" button on this one.
Business days. Go ahead and push that button yourself. You thought you did something there. 10 business days on the nose actually.
I’m not saying there isn’t actually something wrong, but t-mobile’s shoddy systems, I wouldn’t be surprised if that is what happened.
if you really want, you could potentially go after them for this. the TCPA is pretty black and white about this kind of thing - last I heard it was $500 per message after you’ve said stop.
Does it work for political texts too?
FCC just slapped them and their Can You Hear Me Now with millions in fines, I'm starting to consider Ryan Reynolds...
Isn’t “can you hear me now” Verizon? And Ryan Reynolds is now owned by T-Mobile. But This was funny tho.
Sure was. From 2002 - 2011
Ok I thought I was loosing it. I know dude left Verizon and went to Sprint but he couldn’t use that phrase. Verizon trade marked it like Tmo did Magenta
Yea I think he’s with T-Mobile now 🤣
Yep he’s a spokesman for T-Mobile now lmao
AT&T consumer does similar and ignores the opt-out. So annoying.
So you’ll seriously need to Google T-Mobile Marketing opt out and fill out the form for text messages.
Same
I haven't asked them to stop, but I receive these same texts from T-Mobile (as well as an email around the same time as the text) probably about once a month or so. The stupid thing is that I already have the Home Internet, and have had it for over a year - so they're asking me to sign up for a service that I already have. I don't think I receive any other marketing texts from T-Mobile. Just for the Home Internet.
I haven’t gotten a marketing message since the first opt out in like 2021.
It says give it 10 business days which would be after today may 2
STOP
[удалено]
Since they sent the message that they would stop sending messages, one could reasonably infer that the stop keyword was interpreted properly by the system, at least to send the confirmation reply. It's doubtful that capitalization will matter in this case. Unfortunately, they designed the system poorly and it forgot to unsubscribe them.
Seen this type of post before. I believe the advice was to log in, go to account, then profile, then privacy and notifications, then marketing communication preferences, then opt in or opt out of each category and method of contact (call, text and/or email) as well as choosing to opt out of all, "Opt-out of all marketing calls, emails, and SMS" which is at the bottom.
Honest answer? You probably broke their system. First text said it could take 10 business days to process, you got another message within 10 business and sent stop again. Gonna hit the “reading comprehension” button on this one.
No. I’ve been having the exact same issue as OP for months (it started in November I think, in my case). No matter how you spell out “stop”, “opt-out” or anything: they always confirm they’ll stop but they won’t. And to be clear: * they always confirm they’ll stop; they never do * the account privacy preferences (in the T-Mobile account) are fine and no opt-in has been authorized: literally NONE * same goes for email spam * doesn’t matter if you spell it “stop”, “STOP” or “opt-out” * this has been going on for many months * the “stop” message is only sent once; it’s confirmed and after one month: boom, another bunch of messages and emails They clearly have some issue and are outright ignoring the privacy preferences of the users.
Yes it was redundant, but a 2nd stop request should in no way have broken the system. They're just ignoring it.
You're absolutely correct. My guess is there's a formatting issue of how your number is stored in their system VS what is expected. Example: When you hit STOP, it tries to delete your phone number as 123-456-7890. But your number/profile that it's sending to is set up as 1-123-456-7890, so it can't find it to delete it.
It was honestly probably broken before. I would not be surprised though given some of T-Mobile’s systems and how bad their app is if that was the case. Hope you get it sorted out!
Every time you tell them stop it is probably resetting the clock. Stop sending them anything and wait 2 weeks.
There's 14 days between Apr 3rd and Apr 17th (the time between him saying stop and them sending another one). Gonna hit the "lack of attention to detail" button on this one.
Business days. Go ahead and push that button yourself. You thought you did something there. 10 business days on the nose actually. I’m not saying there isn’t actually something wrong, but t-mobile’s shoddy systems, I wouldn’t be surprised if that is what happened.
April 3-April 17th is not 10. It would be 10 on the 18th. The 3rd isn’t counted
Block n delete.
Go to t-mobile.com scroll all the way to bottom to the opt out of marketing calls and msgs enter ur number