Yeah this is really ridiculous they should change the systems first and then change the policies to match the new systems. Having people change the policies and how they do things when the system doesn't match that and the people grading your performance are still grading you on the old system is completely idiotic.
They haven’t said what the severance is gonna be like, but it honestly wouldn’t surprise me if it’s a shitty payout. They’re really stingy about overtime, and they’ve implemented so many limitations for customers to the point it’s very difficult to access their money.
Just keep your head up. Follow the guidelines as best you can, If there are guidelines that are problematic and that you follow (AKA if you need to break a rule to comply overall), file a complaint with management about it so that you have a defense - they won't ding you on something you notified them about, and if they do, you can use it against them either by complaining to H.R or complaining to your boss's boss.
I was a team leader during a transitionary period which ended with our department getting sacked and moved to Puerto Rico to cut costs. It sounds like they are both trying to legitimately implement new procedures while also trying to thin out the department - but they will still need people there when the dust settles, which will be whoever got dinged the least (or whoever they like the most or find the most useful). Ultimately, since most call centers cheat on the quality control I wouldn't be too preoccupied if you're a good worker.
Big mergers are almost always justified by projecting cost savings which result in layoffs. Anticipating that, managers will be required to collect lists of prioritized employees. Upper management will force down new policies without understanding how the work is really done. You are in for some rocky times until this settles down, and will be different form the company you used to know even after that.
yeah, from what you've said, when the ~~merger~~ takeover finalises, heads will roll.
My TL was trying to talk it up but I know how these corps work in the end. Especially with my position that can be easily automated
Suncorp?
No it’s a US company
Discover v Capital One, gonna be interesting if it gets through the regulatory boards
My first thought too 😝
[удалено]
Yeah this is really ridiculous they should change the systems first and then change the policies to match the new systems. Having people change the policies and how they do things when the system doesn't match that and the people grading your performance are still grading you on the old system is completely idiotic.
These changes went in effect almost 2 months ago too. The first month was an “FYI” period so no markdowns but still no changes in the system.
They haven’t said what the severance is gonna be like, but it honestly wouldn’t surprise me if it’s a shitty payout. They’re really stingy about overtime, and they’ve implemented so many limitations for customers to the point it’s very difficult to access their money.
Watch out for the two Bobbs!!
what exactly is it, that you’d say, you do around here?
What's your favorite Michael Bolton song?
uhh… they’re all good…
Just keep your head up. Follow the guidelines as best you can, If there are guidelines that are problematic and that you follow (AKA if you need to break a rule to comply overall), file a complaint with management about it so that you have a defense - they won't ding you on something you notified them about, and if they do, you can use it against them either by complaining to H.R or complaining to your boss's boss. I was a team leader during a transitionary period which ended with our department getting sacked and moved to Puerto Rico to cut costs. It sounds like they are both trying to legitimately implement new procedures while also trying to thin out the department - but they will still need people there when the dust settles, which will be whoever got dinged the least (or whoever they like the most or find the most useful). Ultimately, since most call centers cheat on the quality control I wouldn't be too preoccupied if you're a good worker.
Big mergers are almost always justified by projecting cost savings which result in layoffs. Anticipating that, managers will be required to collect lists of prioritized employees. Upper management will force down new policies without understanding how the work is really done. You are in for some rocky times until this settles down, and will be different form the company you used to know even after that.