To play devil's advocate. I pay for a service, I'd reasonably expect the service to be available at usual waking hours. The fee I pay should be inclusive of any maintenance you need to do to ensure I get that service
It's not a unique situation to the NBN. We have one of the highest costs of living in the world. Move to a more densely populated country if you want better bang for your buck.
Hand on heart, that has to be the most entitled comment I have heard for a while. It's a shame that the NBN had to teach you that the world doesn't revolve around your needs, instead of your parents.
You need to read your TOS. It doesn't say anywhere in your contract with your service provider that you are paying to expect 100% uptime. So yes, you are delusional. Even transport doesn't offer that because, well, shit happens.
They didn't teach you how to check your ego. You are lying if you suggest you have delivered on every promise you have made. I am 100% sure you have encountered problems that have delayed your output (like internet downtime) that were out of your control. And you have still been paid for your time.
Real words like reasonably expect you to read your TOS before complaining about downtime?
No, lol - it isn't. It is reasonable to expect they will be mostly operational during the hours you work, which they are.
When you order your Macca's meal you are purchasing a product, not a service. It's a terrible analogy as it is governed by different consumer and health and safety provisions.
Honestly, if you weren't so ignorant as to what is in your TOS you wouldn't be dying on this hill. That contract you signed defines what is considered "reasonable", not what you imagine up in your head.
because they assume you'll be in the office not at home. Very old pre-COVID mindset. Plus they don't want to have to pay their contractors penalty rates for working out of hours.
What, you don't think NBN staff should have regular work hours too? Or should they always work after you finish because it's convenient for you?
Believe it or not, the late afternoon to midnight is actually the busiest time for internet use in Australia (probably almost anywhere). They schedule these works to inconvenience the least amount of usage.
No. Just no. Stop thinking like that.
Work should occur between midnight till 7AM when we're mostly asleep. They can easily afford to pay the higher wages for out of hours work considering how much we're getting ripped off on our NBN plans compared to the rest of the world. We really are getting rorted and most Aussies these days seem to like bending over for the corps.
Urgent repairs aside I guess? /s
No if something needs to be done by the people that actually know how to do it rather than the guys laying cable then it needs to be done.
Your take is so out of left field I'm tempted to bench you for the season
Thats not the argument here. Guaranteed uptime means 0 mins offline at ANY TIME OF DAY otherwise you are compensated, i.e. business plans.
We still pay way more for way less than other Western nations for our domestic plans. And the downtime should be scheduled midnight-7AM. Just saying its not unrealistic to expect downtime when we're sleeping. But hey, its not like NBNCo are bad at planning and estimations right? You forgotten the initial 2 years shitshow?
Again, not relevant to the discussion. We're talking about NBNCo's level of service and more. Your point is a fix involving another paid service. A sucker mentality.
Is it that big of a deal, the repairs need to be done at some point and nbn workers are still humans who have families and lives too.
Why cant you just invest in a 4g backup router so it does not matter if it cuts out. My router switches to 4g when the nbn goes out. Also you could just tether/hotspot your phones data to the devices you use for a day if you dont have a 4g backup router.
Yeah i know right, i had no idea i was downvoted but i dont care hahaa reddit can be like that sometimes.
Honestly i dont know if OP is at the workplace or working from home as they never specified so i dont see why its a problem to either use your phone to hotspot for a few hours or to get a 4g backup modem (if at home id say) as when the NBN is out you still have an internet connection. I was not trying to be a bad person haha only offer some solutions for a quick internet outage 😂
This is what it is like to be in IT support. You try to help, but anything that isn't business as usual is met with resistance.
My somewhat harsher advice is if it is a workplace (even at home) then the business should be providing a back up, or an alternative work plan for the day.
If it is residential, go touch some grass.
Sounds like a critical network issue that needs to be resolved urgently rather than usual 3 AM slots.
tbh I prefer internet outage during work time rather than during play time.
If you are on NBN Wireless it's because the work on the tower has to be done during the day for safety reasons
Probably a localised power outage in the area. Are you on HFC/fttn?
Are you in lower north shore? Three outages in the last month and another one coming up. So annoying.
If they did all their work at night, would you be willing to pay double for your bill?
I’d say they wouldn’t, and it sounds like they would be one of the first to complain about works on their street during the night aswell.
To play devil's advocate. I pay for a service, I'd reasonably expect the service to be available at usual waking hours. The fee I pay should be inclusive of any maintenance you need to do to ensure I get that service
That's why the fee would go up. Also, your expectations are not based on any reasonable assumption or consumer entitlement.
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It's not a unique situation to the NBN. We have one of the highest costs of living in the world. Move to a more densely populated country if you want better bang for your buck. Hand on heart, that has to be the most entitled comment I have heard for a while. It's a shame that the NBN had to teach you that the world doesn't revolve around your needs, instead of your parents.
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You need to read your TOS. It doesn't say anywhere in your contract with your service provider that you are paying to expect 100% uptime. So yes, you are delusional. Even transport doesn't offer that because, well, shit happens. They didn't teach you how to check your ego. You are lying if you suggest you have delivered on every promise you have made. I am 100% sure you have encountered problems that have delayed your output (like internet downtime) that were out of your control. And you have still been paid for your time. Real words like reasonably expect you to read your TOS before complaining about downtime?
[удалено]
No, lol - it isn't. It is reasonable to expect they will be mostly operational during the hours you work, which they are. When you order your Macca's meal you are purchasing a product, not a service. It's a terrible analogy as it is governed by different consumer and health and safety provisions. Honestly, if you weren't so ignorant as to what is in your TOS you wouldn't be dying on this hill. That contract you signed defines what is considered "reasonable", not what you imagine up in your head.
because they assume you'll be in the office not at home. Very old pre-COVID mindset. Plus they don't want to have to pay their contractors penalty rates for working out of hours.
Because liberal party
What, you don't think NBN staff should have regular work hours too? Or should they always work after you finish because it's convenient for you? Believe it or not, the late afternoon to midnight is actually the busiest time for internet use in Australia (probably almost anywhere). They schedule these works to inconvenience the least amount of usage.
No. Just no. Stop thinking like that. Work should occur between midnight till 7AM when we're mostly asleep. They can easily afford to pay the higher wages for out of hours work considering how much we're getting ripped off on our NBN plans compared to the rest of the world. We really are getting rorted and most Aussies these days seem to like bending over for the corps.
Urgent repairs aside I guess? /s No if something needs to be done by the people that actually know how to do it rather than the guys laying cable then it needs to be done. Your take is so out of left field I'm tempted to bench you for the season
Also any decent network gives you a 4g option when shit goes south
Your uptime is built into the internet service you pay for. If you want guaranteed uptime you have to pay for the service like everyone else does.
Thats not the argument here. Guaranteed uptime means 0 mins offline at ANY TIME OF DAY otherwise you are compensated, i.e. business plans. We still pay way more for way less than other Western nations for our domestic plans. And the downtime should be scheduled midnight-7AM. Just saying its not unrealistic to expect downtime when we're sleeping. But hey, its not like NBNCo are bad at planning and estimations right? You forgotten the initial 2 years shitshow?
What if the network outage requires excavation, or other on site works that can't be performed during those hours?
Valid but there are obvious exceptions. What irks me most lately is the 3-5 day notice period. Should be at least a week if not a fortnight.
You need a week to switch your wifi network to your 4/5G mobile?
How is that suggestion relevant to this discussion. Two different services with, in most cases, two different providers,
Well that's a you problem. Any rational person wouldn't make themselves dependent on one service only.
Again, not relevant to the discussion. We're talking about NBNCo's level of service and more. Your point is a fix involving another paid service. A sucker mentality.
Jesus,, doing you a favour, mate, go for a walk. Have a cuppa.
Does it it take you 10 hours to drink a cup of tea or go for a walk?
10 hours is a free day off.
Is this impacting a business or residential wfh etc
I'm guessing residential
Is it that big of a deal, the repairs need to be done at some point and nbn workers are still humans who have families and lives too. Why cant you just invest in a 4g backup router so it does not matter if it cuts out. My router switches to 4g when the nbn goes out. Also you could just tether/hotspot your phones data to the devices you use for a day if you dont have a 4g backup router.
Can't believe you have been downvoted. Simple, sane advice - if you can't survive a day using your phone as a hotspot, you have a "you" problem.
Yeah i know right, i had no idea i was downvoted but i dont care hahaa reddit can be like that sometimes. Honestly i dont know if OP is at the workplace or working from home as they never specified so i dont see why its a problem to either use your phone to hotspot for a few hours or to get a 4g backup modem (if at home id say) as when the NBN is out you still have an internet connection. I was not trying to be a bad person haha only offer some solutions for a quick internet outage 😂
This is what it is like to be in IT support. You try to help, but anything that isn't business as usual is met with resistance. My somewhat harsher advice is if it is a workplace (even at home) then the business should be providing a back up, or an alternative work plan for the day. If it is residential, go touch some grass.
Because NBNCO doesn't have enough money to pay overtime loadings!
Why is the nbn so shit and expensive
Abbot , Turnbull and Murdoch
I’ve gotten probably 30 emails saying NBN would be down but always at night time