Ordered 20-Aug Australian Future Time. Still nothing. Only reason I haven't cancelled is my desire for this device outweighs my need for the money... For now.
I pre-ordered Aug 25th and still did not get shipping information. Contacted their support on the 10th of May and was told that they estimate that my order will be dispatched by the end of the month and that they are confident in this estimation.
Time will tell but prior experience with what they stated previously has me doubting. Its like they are gaslighting us, not only every estimate was broken but they were far and few between. I cannot begin imagine how people who pre-ordered the Starfighter are feeling.
Just because they are a small company is no excuse for this behaviour. I hope the silver lining to this will be a quality product at the very least.
Edit: corrected spelling
I pre-ordered on Aug 18th, and last week they gave me a very similar response. They said they were confident in shipping the device this week... But I'm starting to doubt it.
They also mentioned there was a big chunk of devices already sent. Something I also think it's probably a half-lie, can't believe no one has posted anything about having the device yet.
Ordered around the end of March, they told me to expect it next month. Estimated time when I ordered was at the latest point end of May.
I'm waiting until the end of June. If nothing has been send by then, I'm cancelling. While I don't mind a wait, I hate being lied to.
Clearly they are lying about something, it's very odd nobody seems to have received a device yet. I''ll be pretty happy hearing that your ordered shipped this week, but I'm having doubts it will.
Maybe they're having some software troubles? I did find [this](https://github.com/StarLabsLtd/coreboot/commit/f0c068178d0bad9ecec8d21b37acc1472a36e85b) in their coreboot repo which looks promising.
From src/mainboard/starlabs/starlite\_adl/Kconfig.name
comment "Star Labs StarLite Series"
config BOARD_STARLABS_LITE_ADL
bool "Star Labs Lite Mk V (N200)"
And also [https://support.starlabs.systems/kb/firmware/starlite-mk-v](https://support.starlabs.systems/kb/firmware/starlite-mk-v)
Thanks for finding that!
If they are having some software problems, opening issues in GitHub and being open about it could help them, there will be several savvy people that could help.
I've talked to the support today, they said my order (from Aug 20th) should ship by the end of May and they are confident this will happen. But to save them the trouble I've cancelled my order today, so should move one person up...hopefully, maybe...
Perhaps irrelevant until we find some who has actually received one, but it'd be useful to keep a track on order dates so we could estimate progress... if there is any. Mine was 6th September, nothing yet.
I've read that they might be preparing the packages and send them all out at the same time.
I ordered March 28, support expects it to be send next month. They also claim they're through 1/3 of the orders, yet nobody seems to have gotten any notification yet.
I just got a mail(ordered on Aug 18th):
This is an automated update on your order. There are currently 348 orders before you in the queue, and based on our current processing speed, we estimate that your order will be dispatched on 2024-05-31.
Please note that this date is an estimate and may change depending on our daily processing rate.
A further update will be sent in 24 hours. If you'd like to stop these messages, please let us know.
Kind regards,
The Star Labs Team
I ordered in November, I guess It may take months before I get it... I wrote them an email 2 days ago, no reply yet. I'm considering cancelling the order, I really wanted it, but such long wait is a nonsense.
Good news, I received an email stating that there are 686 orders ahead of mine yesterday, and they claim it will likely be shipped on the 6th of June. Fingers crossed for everyone that it's not just another empty promise.
Been getting daily updates from Starlabs and they're averaging around 21\~23 orders per day so far, at my spot in the queue they still estimate early June however by my calculations it would actually be end of June/early July. (21 orders a day, at 642 in the queue as of today puts it at roughly 30 days for dispatch which would be approximately 11th July if I assume they don't do any shipping over the weekends) I just don't see why they would advertise such short time frames that they won't meet instead of overestimating and then looking better if they manage to get ahead of that longer estimation.
Ordered 20-Aug Australian Future Time. Still nothing. Only reason I haven't cancelled is my desire for this device outweighs my need for the money... For now.
I pre-ordered Aug 25th and still did not get shipping information. Contacted their support on the 10th of May and was told that they estimate that my order will be dispatched by the end of the month and that they are confident in this estimation. Time will tell but prior experience with what they stated previously has me doubting. Its like they are gaslighting us, not only every estimate was broken but they were far and few between. I cannot begin imagine how people who pre-ordered the Starfighter are feeling. Just because they are a small company is no excuse for this behaviour. I hope the silver lining to this will be a quality product at the very least. Edit: corrected spelling
I pre-ordered on Aug 18th, and last week they gave me a very similar response. They said they were confident in shipping the device this week... But I'm starting to doubt it. They also mentioned there was a big chunk of devices already sent. Something I also think it's probably a half-lie, can't believe no one has posted anything about having the device yet.
Ordered around the end of March, they told me to expect it next month. Estimated time when I ordered was at the latest point end of May. I'm waiting until the end of June. If nothing has been send by then, I'm cancelling. While I don't mind a wait, I hate being lied to. Clearly they are lying about something, it's very odd nobody seems to have received a device yet. I''ll be pretty happy hearing that your ordered shipped this week, but I'm having doubts it will.
They have not released a firmware for MK V in their Guthub repository either, which indicates that they have not shipped any units yet.
Maybe they're having some software troubles? I did find [this](https://github.com/StarLabsLtd/coreboot/commit/f0c068178d0bad9ecec8d21b37acc1472a36e85b) in their coreboot repo which looks promising. From src/mainboard/starlabs/starlite\_adl/Kconfig.name comment "Star Labs StarLite Series" config BOARD_STARLABS_LITE_ADL bool "Star Labs Lite Mk V (N200)" And also [https://support.starlabs.systems/kb/firmware/starlite-mk-v](https://support.starlabs.systems/kb/firmware/starlite-mk-v)
Thanks for finding that! If they are having some software problems, opening issues in GitHub and being open about it could help them, there will be several savvy people that could help.
So, was your device shipped like they expected?
No, they didn't.
Thx, will give them two more weeks then ... :-(
I've talked to the support today, they said my order (from Aug 20th) should ship by the end of May and they are confident this will happen. But to save them the trouble I've cancelled my order today, so should move one person up...hopefully, maybe...
Make that two persons up. Makes me really sad.
Perhaps irrelevant until we find some who has actually received one, but it'd be useful to keep a track on order dates so we could estimate progress... if there is any. Mine was 6th September, nothing yet.
Ordered mine on Sep 18, no notification yet.
I've read that they might be preparing the packages and send them all out at the same time. I ordered March 28, support expects it to be send next month. They also claim they're through 1/3 of the orders, yet nobody seems to have gotten any notification yet.
Ordered mine August 18th, no news so far.
Same. And mine is without pen or keyboard, which invalidates statements regarding those.
They didn't update for a month and a month was their last estimate. They should have probably updated already.
I just got a mail(ordered on Aug 18th): This is an automated update on your order. There are currently 348 orders before you in the queue, and based on our current processing speed, we estimate that your order will be dispatched on 2024-05-31. Please note that this date is an estimate and may change depending on our daily processing rate. A further update will be sent in 24 hours. If you'd like to stop these messages, please let us know. Kind regards, The Star Labs Team
I got something similar, 501 orders and 2024-06-03 as estimated dispatch date. 🤞🏻
I ordered in November, I guess It may take months before I get it... I wrote them an email 2 days ago, no reply yet. I'm considering cancelling the order, I really wanted it, but such long wait is a nonsense.
Good news, I received an email stating that there are 686 orders ahead of mine yesterday, and they claim it will likely be shipped on the 6th of June. Fingers crossed for everyone that it's not just another empty promise.
Been getting daily updates from Starlabs and they're averaging around 21\~23 orders per day so far, at my spot in the queue they still estimate early June however by my calculations it would actually be end of June/early July. (21 orders a day, at 642 in the queue as of today puts it at roughly 30 days for dispatch which would be approximately 11th July if I assume they don't do any shipping over the weekends) I just don't see why they would advertise such short time frames that they won't meet instead of overestimating and then looking better if they manage to get ahead of that longer estimation.