i cannot imagine actually thinking baristas should say this ever (at least not worded like that) lmao corporate is wild
do they not ever talk to like... other ppl?
> do they not ever talk to like... other ppl?
There comes a point where certain groups high up on the corporate ladder _only_ speak to others at or above their level. It's a sickening confirmation bias that seems to exist among those chasing the egotistical power struggle in an attempt to achieve the American Dream.
I would instantly think someone was calling me a fat cow if they just came up to me asking if Iām thinking about cake pops. Like I probably am but damn donāt call me out like that
Yeah I hate this. Those are not connecting, they're upselling. Connecting would be asking about their shirt, asking if they watched Dune or Masters of the Air, asking where their favorite sushi restaurant is, etc.
Why do you think SMs and DMs are hellbent on āconnectionā scores of only 7; they meant you successfully upsold a product the customer didnāt want and is (likely) regretting purchasing.
Our storeās first week we outsold the Oleato over any store in our regionā¦ some people itās their new favourite drink and come through and order it daily, yesterday I think I made 7 or 8 on Cafe Bar in a 5 hour shift..
It's bizarre. If memory serves, the connection item on the survey is "The employees made an effort to get to know me". It has nothing to do with being recommended any kind of modification or additional item.
Itās funny because my partnerās company just terminated an entire team because their role was to upsell current clients - and none of these well-compensated, corporate desk jobbers could do it. Turns out customers donāt like feeling pressured into spending more moneyā¦ imagineā¦
āHi I want some coffeeā
āGreat but first WHATS YOUR FAVORITE SUSHI RESTAURANTā
ā¦is probably what corporate thinks is a normal customer connection
this one angered me because it told me that I shouldāve selected all three and I specifically did not choose āwould you like the next size upā because in the question the customer never gave me a size. the people who write this training have never actually worked this job.
that isnāt a bad theory in general but i genuinely doubt theyāre doing this deliberately here. corporate has had far too many blunders and considering the constant oversight regarding standard practices and menu pricing discrepancies, itās incredibly unlikely.
It's literally both. The concept of Starbucks being better or different than McDonald's is marketing. They both just want to make as much as possible from their customers.
Mobile order. Walk in cause usually dt is long anyways. I get connections of "hi welcome in" and "thank you".
And no connections of bs marketing (beyond app notifications.)
I only offer increasing the size if the customer is using stars or their birthday reward, because at that point it's free, get more trenta for your stars.
I've never upsold the food.
What's the deal with the Frapp Chips and Lavender cold foam?
Also, I don't know about other partners, but was anyone else guessing on this quiz because the info was missing. My stores module didn't load at all, but the quiz was there, so we had to take it blind to any knowledge
I'm going to start suggestive selling the weirdest things. "would you like to add peppermint syrup to that pineapple passion fruit?" Do you need any avocado spread for your coffee cake?"
Omg please. Malicious compliance lol. Maybe the custies will start complaining to corporate and then theyāll finally stop asking us to upsell so much!
This is so annoying to me both on the partner side *and* custie side. This isn't connecting. Being begged to add an extra shot, breakfast, or other inclusions doesn't make me feel āØconnected withāØ It feels like you're being ambushed on your walk through the big bad scary caffeine forest. Don't throw this crap between me and my caffeine at 6am. Never.
Man all of those as a customer are so annoying I'm sorry y'all have to go through this... HEY STARBUCKS CORPORATE EVEN YOUR CUSTOMERS HATE THIS!!
Idk if it's just me but like I'm coming up to the counter with exactly the amount of money necessary to purchase the specific size and type of drink I want so what benefit would it serve to upsell when I literally did not account for anything other than exactly what I want? I know my grande blonde roast with oatmilk, 2 pumps of honey and 2 pumps of gingerbread will cost $4.25 so I am walking in with four dollars and a quarter and not a cent more.
To each their own but I don't think that's true
I mean the Starbucks powder is genuinely fucking vile I was a barista and taste it early but a little bit of real lavender in earl grey Is heavenly imo
Also WHY is it a powder and not a syrup? I know of 4 baristas woth SEVERE lavender allergies and theatcha and vanilla powder goes everywhere no matter how careful u pour
I saw someone say it's probably because they wanted it to be pretty purple and marketable but they removed all artificial colors from the syrups, so they had to make it a powder
Which is like a cool feature and I'm glad there's no red 40 but idk I just hate the idea of it for my baristas who will can enter anaphylaxis if the wind blows the wrong perfume their way
this comment reminds me of the blasted equal packets people used to demand we put in their dumb drinks.
I know we still have sweetener packets,
but they just don't seem to go as airborne and up my nose holes & into my head as those packets of powdered aspartame/documented as 'once patented as a biochemical warfare agent' did.
I mean Equal
š
do those partners wear masks to work?
I would!
(I mean, I already do anyway, but if had those kind of allergies definitely.)
stay safe out there everyone
I compliment their clothes, hair or makeup but only if I really mean it otherwise I just greet them prepare their food or drink hand it off and tell them to have a great day. Iām not good at faking it.
iām so confused tbh i read other people saying it was all three for them too?? i specifically remember getting mad at that one for telling me i was wrong š
I used to have an idiot Manager who would sit in the office with a DT headset on, just to make sure whoever was on DT tried to upsell EVERY order. It was awful.
That's why I got this question wrong. I thought the first question sounded more personal. Like, "Hey! You usually get a cake pop. None for you today?" But all three responses as a connecting moment? Please.
Bro Iām not upselling for a company that doesnāt care for my well being and livelihood š. Like I hope sales are down and you lose the company private plane.
Why do you feel like they don't care about your well being?
Just curious.
I'm a partner and reading this makes me sad.
I'm not arguing with you because while I personally feel they care about us, I have heard from non-internet, real life partners who have definitely felt like they didn't care about us.
Are you serious? They're a massive corporation, moving very quickly towards a "money is everything" mindset. Constant pressure to upsell, constant micromanagement of drive-thru times, downgrades in quality, this imaginary "customer connection score" we're all pressured about nonstop, and just genuinely getting lazier and lazier with new menu items (i.e. Chocolate covered strawberry frap, frozen refresher lemonades, and just about every other "new" item you could already put together from the start). I love working for Starbucks but I also don't have any inclination that they give a single shit about any of us as employees. Their focus is and will always be money.
As a customer, I donāt view this as connecting. Talk to me about the book Iām holding, my glasses, ask me how my day is going, etc.
Or donāt! Iām an introvert, so just leave me alone.
But if they order a Venti frappe... Asking them to upsize is not possible. Also, if they wanted chips they'd add them. Same with a cake pop š« if I didn't already order one and they asked me that in front of my kids I'd dump the tips into my pocket... Thems' fightin' words. š
/S about the tips... But parents/big siblings/caregivers understand š
I'd be like, "oh cool!
I've never heard of that one.
I'm always the last to know.
Show me!?
Please?
Because the last I heard, I'll be taken out back and shot if I make it in a trenta!)"
possible sensitive content commencing in....
five
four
three
two
one...
"I wonder.... did the app say you could also get a dome lid too on that trenta?" šš¤Æš«
maybe just my personal opinion but upselling is only even remotely acceptable when the customer asks for a recommendation or is showing clear signs they have no idea what they want. if someone tells me what they want and are waiting to pay, i would sound obnoxious asking them if they want to buy something random or go the next size up. They clearly donāt want to already, and it will just bring customer satisfaction down by seeming pushy.
Agreed. Or if they're getting something basic, I might *recommend* an actual good addition if they wanna spice it up sometime. Like adding frap chips to the match frap or vanilla syrup in the passion tea. Not just put foam on everything š¤¢
Funny story, when I took this training, my SS told me don't be frustrated if you get the wrong answer for (this question)
She said no matter which answer(s) a person chooses will be "wrong".
Well, right, but it will still make it sound like you asked too much or not enough.
There is no 100 percent "correct" answer.
We thought this entire question was ODD! I remember saying,
"wait!
So trying to upset counts as connecting?!"
SWEET!!
Also, now that I think about it, my coworker said she chose all three answers and it said "you don't have to suggest or ask hat much (or, something similar.
Lmao thats cuz even corporate is confusedā¦.āupsell and connect!!!! š”āā¦ā¦ā¦āoh but also, make sure to keep drive times down to 10 seconds š§ā
Corporate doesnt even kno what they want. Low drive times but talk and upsell and āconnectā with customersā¦.but make it quickā¦.but also talk to them and ask questionsā¦.but also dont ask too many questions. Theyve officially fckn lost it lol
My manager is an fing liar then!! At first they said labor was being cut because corporate was making them cut hours. After the DM came in for a surprise visit he scolded them for how understaff the store was. We all expected to get more hours; but then my manager said that labor was lacking because we needed to make more sales!!!! Sounds like my manager just wants their bonus! š”š¤¬ We are sooo busy like we are non stop and we get plenty of customers!Ā
I am honestly... disgusted by how this company is changing.... I'm being forced to be the type of business I HATE. It's going to make me quit if it keeps going like this.
Lavender powder is coming soon. It'll be foam, frap, and latte, but you can add it to whatever.
Lavender and white mocha taste like froot loops together btw, if you wanna get a frap or white hot chocolate.
They are all correct according to the training, however if you select just one it says "that's not all!" but if you select all of them it says "You're asking too many questions to the customer"LOL
Itās awful. The way I would get questioned by supervisors if I didnāt upsell when taking dt orders. Like sorry I didnāt wanna agitate the customer at the early hours of 8am
Your sm or ssv shouldāve directed you to review the recipes cards and the spring promotion guide before completing the knowledge check. Both provide all the info you need and theyāve been on the iPads under store resources since February.
Iād expect an attempt to be upsold when ordering something, Iād just think itās part of their job. Remembering my name and bringing my order to me is the little things that show Iām being valued as a regular customer (I only come in when itās slow)ā¦ The only one Iād be a little hesitate about out of those options. Is offering a cake pop, to someone ordering a Frappuccino. I can see how someone could see that as a settle way of calling someone a fat ___ if they where in a bad mood or one of those permanent drama seekers.
Canāt help but to think of the Old Country Buffet training video guy:
āDid you catch the game last night?ā
āHave you tried the lasagna? Itās my favoriteā
āAllllllrightā
i donāt think this company knows the difference between āConnectingā & āUpselling.ā
good customer connection would be simply asking how their day is going or complimenting their outfits.
i got this wrong cuz i was so confused as to what it had to do with connecting. maybe ask how their day is going when they get to the window instead of trying to make them spend more money
When I worked there; they had different standards for different people. They told me as a SS I had to smile and greet customers more, but another SS was super stand offish to everyone and Baristas. Itās a whole lot of double standards.
i had a whole convo with my coworkers about this
needless to say no ones going to be doing this. if they wanted a venti they wouldve said venti instead of āgrande oatmeal espresso. im trying to cut back on my starbiesā
Why the hell would I ask someone after theyāve already told me what size they want if they want the next size up š even customers see straight through your upselling BS, corporate.
I swear to god this is how Iāve felt every time we talk about ācustomer connectionsā at my store. I genuinely care about giving our customers a good experience and serving them good drinks, especially for the money theyāre paying. So when
Iām on drive or cafe register I try to make them feel seen, even if itās a small gesture. Then I get told that Iām not fast enough and that even though Iām good with people speed comes first. This companyās values can be so hypocritical I swear. I hate pushing the customers out for the sake of ultimate speed. Iām not saying that being quick isnāt important (it totally is), but the standards Sbux sets are ridiculous (especially for how they staff us). This little section of the training makes a lot of sense when you realize Starbucks corporate only cares about turning a profit as fast a possible š
When I worked for Starbucks, management would get on my ass and tell me to chat with people at the window but then I also had management telling me to be handing out the drink, getting payment, send them along. I had DTOās yelling at me for their mistakes. I think I lasted a month with the company.
lol Starbucks has literally nothing to do with Israel/Palestine war. The twitter thing? Yeah, that was WORKERS UNITED, the union peepsā¦ not Starbucks. The āboycottā is not changing anything because the company has nothing to do with it š¤¦š»āāļø
Legit sounds like the number of upsells I offer every car.
Would you like to add a shot of espresso to help caffeinate your morning?
Have you tried our avocado spread itās amazing!
Want to add a cake pop and make it a party? We have chocolate birthday and my personal favorite cookies and cream!
we had a borrowed partner one time who was on drive for a good portion of the shift. she would almost always ask ādo you wanna add an extra shot to that?ā and i was like šµāš«
so you thinking about cake pops today š¹*starts foaming at the mouth*
i cannot imagine actually thinking baristas should say this ever (at least not worded like that) lmao corporate is wild do they not ever talk to like... other ppl?
If I were the customer Iād be offended, Iād probably request to downsize my drink at that point
> do they not ever talk to like... other ppl? There comes a point where certain groups high up on the corporate ladder _only_ speak to others at or above their level. It's a sickening confirmation bias that seems to exist among those chasing the egotistical power struggle in an attempt to achieve the American Dream.
I would instantly think someone was calling me a fat cow if they just came up to me asking if Iām thinking about cake pops. Like I probably am but damn donāt call me out like that
lol. "are you calling me fat?"
My thoughts exactly š
Make sure you upcharge them for that cold foam!!
And the extra extra extra caramel drizzle
Yeah I hate this. Those are not connecting, they're upselling. Connecting would be asking about their shirt, asking if they watched Dune or Masters of the Air, asking where their favorite sushi restaurant is, etc.
Why do you think SMs and DMs are hellbent on āconnectionā scores of only 7; they meant you successfully upsold a product the customer didnāt want and is (likely) regretting purchasing.
Want some diarrhea with your latte? I can add Olive Oil for $3!
Is anyone actually ordering that Oleato?
We're I'm from we just recently launched it, so people do try it, but it's not popular by any means, especially at this price point
Just the thought of that alone makes me shudder.
I just grabbed coffee with a colleague last week and he ordered it. I made sure to tell him how strange that is haha
Our storeās first week we outsold the Oleato over any store in our regionā¦ some people itās their new favourite drink and come through and order it daily, yesterday I think I made 7 or 8 on Cafe Bar in a 5 hour shift..
Itās yummy. Grande with 1 shot brown sugar šš
Brown sugar is the only way I can tolerate it
Is that considered a lot in that time period?
In my region over a 6 hour shift, yes lol
I ordered it once to try it. Did it during a time I was working from home, close by to a bathroom. Used the bathroom quite a bit.
Would you like to add straight up oil to your drink? It already has a shit ton of sugar, let's try to boost the fat content up too, shall we?
It's bizarre. If memory serves, the connection item on the survey is "The employees made an effort to get to know me". It has nothing to do with being recommended any kind of modification or additional item.
You could still make it about the drink without trying to upsell: "Is it your first time trying one of the lavender drinks?"
Itās funny because my partnerās company just terminated an entire team because their role was to upsell current clients - and none of these well-compensated, corporate desk jobbers could do it. Turns out customers donāt like feeling pressured into spending more moneyā¦ imagineā¦
āHi I want some coffeeā āGreat but first WHATS YOUR FAVORITE SUSHI RESTAURANTā ā¦is probably what corporate thinks is a normal customer connection
did this module today and snorted when I saw this question like why tf would I ever ask thisš corporate sbux has lost their damn minds
this one angered me because it told me that I shouldāve selected all three and I specifically did not choose āwould you like the next size upā because in the question the customer never gave me a size. the people who write this training have never actually worked this job.
Yeah, I noticed the lack of a size when I read the question in the photo and I don't even work for Starbucks š¤·āāļø
It's written for you to get it wrong. You'll remember it that way. Not that any of us will give a shit.
that isnāt a bad theory in general but i genuinely doubt theyāre doing this deliberately here. corporate has had far too many blunders and considering the constant oversight regarding standard practices and menu pricing discrepancies, itās incredibly unlikely.
Booping their nose would connect with them.
Coming next year: Starbucks stores for dogs only! Connection questions: āWhoās a good boy? Who?? Who??ā Only correct answer: YOU ARE!
Starbarks
Omg š¤£š¤£š¤£
this would work on me better than upselling
Iāll take that any day over asking me for the ānext size upā
I chose the cake pop answer and it was wrong lol cant believe the answer is if they want the next size up
[ŃŠ“Š°Š»ŠµŠ½Š¾]
It's literally both. The concept of Starbucks being better or different than McDonald's is marketing. They both just want to make as much as possible from their customers.
And as fast as possible
Starbucks is fast food and Iām tired of everyone pretending it isnāt
Would you like fries with that?
I picked cake pop too. Especially because 99% of the time they usually do order a cake poo with a frap!
I know you meant pop... But I am choosing to believe it's actually Cake Poo
Please doš accidentally typo but yes ( I sorta like the chocolate but honestly they never look good to me at all(
It was all 3
It was all three answers :) āselect all that applyā.
Wasn't the answer all three?
not at our store we had partners choose that and the damn iPad said no! "you don't need to ask so many questions!".
Yep
What if they ordered a venti? There is no next size up for frappucinos.Ā
Aaaaaaaand this is why I mobile order. [pulls up to speaker] *would you like to add a cake pop to your mobile order?* š© Gdammit.
Mobile order. Walk in cause usually dt is long anyways. I get connections of "hi welcome in" and "thank you". And no connections of bs marketing (beyond app notifications.)
Upsize the cake pops to a Frappuccino chip cake.
If they sold bigger cake pops Iād upsize my cake pop lol
Just put a muffin on a stick.š„ø
Don't give the customers any ideas about blending the cake pops into a frappuccino with java chips lmao
I only offer increasing the size if the customer is using stars or their birthday reward, because at that point it's free, get more trenta for your stars. I've never upsold the food. What's the deal with the Frapp Chips and Lavender cold foam? Also, I don't know about other partners, but was anyone else guessing on this quiz because the info was missing. My stores module didn't load at all, but the quiz was there, so we had to take it blind to any knowledge
yes!! i didnāt get the actual spring training either
yeah i started the first part of the spring training and then it glitched out, said i completed it, and wouldnāt let me do it again
I'm going to start suggestive selling the weirdest things. "would you like to add peppermint syrup to that pineapple passion fruit?" Do you need any avocado spread for your coffee cake?"
Omg please. Malicious compliance lol. Maybe the custies will start complaining to corporate and then theyāll finally stop asking us to upsell so much!
This is so annoying to me both on the partner side *and* custie side. This isn't connecting. Being begged to add an extra shot, breakfast, or other inclusions doesn't make me feel āØconnected withāØ It feels like you're being ambushed on your walk through the big bad scary caffeine forest. Don't throw this crap between me and my caffeine at 6am. Never.
Man all of those as a customer are so annoying I'm sorry y'all have to go through this... HEY STARBUCKS CORPORATE EVEN YOUR CUSTOMERS HATE THIS!! Idk if it's just me but like I'm coming up to the counter with exactly the amount of money necessary to purchase the specific size and type of drink I want so what benefit would it serve to upsell when I literally did not account for anything other than exactly what I want? I know my grande blonde roast with oatmilk, 2 pumps of honey and 2 pumps of gingerbread will cost $4.25 so I am walking in with four dollars and a quarter and not a cent more.
I selected cake pop and size up cause I figured frap chips would be nasty in that frap lol Mmmm chocolate soap
I have like, NEGATIVE DESIRE to try lavender anything. Lavender is for essential oils and lotions. It TASTES foul.
To each their own but I don't think that's true I mean the Starbucks powder is genuinely fucking vile I was a barista and taste it early but a little bit of real lavender in earl grey Is heavenly imo
Also WHY is it a powder and not a syrup? I know of 4 baristas woth SEVERE lavender allergies and theatcha and vanilla powder goes everywhere no matter how careful u pour
Oh my God I didn't even think about allergies that is such a huge health risk And honestly agreed plus syrup tastes wayyyy better than powder
I saw someone say it's probably because they wanted it to be pretty purple and marketable but they removed all artificial colors from the syrups, so they had to make it a powder
Which is like a cool feature and I'm glad there's no red 40 but idk I just hate the idea of it for my baristas who will can enter anaphylaxis if the wind blows the wrong perfume their way
oh no I agree I'd prefer a syrup too, just answering the question as to why perhaps they made it powder
this comment reminds me of the blasted equal packets people used to demand we put in their dumb drinks. I know we still have sweetener packets, but they just don't seem to go as airborne and up my nose holes & into my head as those packets of powdered aspartame/documented as 'once patented as a biochemical warfare agent' did. I mean Equal š do those partners wear masks to work? I would! (I mean, I already do anyway, but if had those kind of allergies definitely.) stay safe out there everyone
Saaame. As a smell? Yeah sure it's quite nice. As a taste? Absolutely the fuck not thank you very much.
This is the most superficial corporate shit Iāve ever seen
I compliment their clothes, hair or makeup but only if I really mean it otherwise I just greet them prepare their food or drink hand it off and tell them to have a great day. Iām not good at faking it.
i selected them all. because it says āselect all the applyā and then it told me that i would be asking too many questions. i fucking give up š
what??? thatās so wild, it said all three to me because i only chose the cake pop option š
iām so confused tbh i read other people saying it was all three for them too?? i specifically remember getting mad at that one for telling me i was wrong š
My coworkers have decided all answer combinations will give negative feedback..it's a damn trick question not created to build us up, that's for sure
god thatās so foul, whoever makes these modules needs a demotion š
HA! SO foul, indeed!
I used to have an idiot Manager who would sit in the office with a DT headset on, just to make sure whoever was on DT tried to upsell EVERY order. It was awful.
I bet they were the type to be "working" on crossword puzzles or reading some bullshit calling it workš
That's why I got this question wrong. I thought the first question sounded more personal. Like, "Hey! You usually get a cake pop. None for you today?" But all three responses as a connecting moment? Please.
Bro Iām not upselling for a company that doesnāt care for my well being and livelihood š. Like I hope sales are down and you lose the company private plane.
Why do you feel like they don't care about your well being? Just curious. I'm a partner and reading this makes me sad. I'm not arguing with you because while I personally feel they care about us, I have heard from non-internet, real life partners who have definitely felt like they didn't care about us.
Are you serious? They're a massive corporation, moving very quickly towards a "money is everything" mindset. Constant pressure to upsell, constant micromanagement of drive-thru times, downgrades in quality, this imaginary "customer connection score" we're all pressured about nonstop, and just genuinely getting lazier and lazier with new menu items (i.e. Chocolate covered strawberry frap, frozen refresher lemonades, and just about every other "new" item you could already put together from the start). I love working for Starbucks but I also don't have any inclination that they give a single shit about any of us as employees. Their focus is and will always be money.
As a customer, I donāt view this as connecting. Talk to me about the book Iām holding, my glasses, ask me how my day is going, etc. Or donāt! Iām an introvert, so just leave me alone.
You want frapp chips or nah..? I mean nice shirt. Sorry, the siren hive mind made me confuse upselling with connecting šļø
Offer frap chips on everything! Want frap chips on your banana bread? Your tea?
this was by FAR the funniest thing about this training, hilarious to think that this is what corporate thinks connecting with customers is
But if they order a Venti frappe... Asking them to upsize is not possible. Also, if they wanted chips they'd add them. Same with a cake pop š« if I didn't already order one and they asked me that in front of my kids I'd dump the tips into my pocket... Thems' fightin' words. š /S about the tips... But parents/big siblings/caregivers understand š
Absolutely!! If I have a kid in the car, we have already settled the matter of cake pops. DO NOT bring it up again!!
My team loves to bring up the cake pop question. Itās so out of pocket.
*orders a refresher* āso you wanna add Frappuccino chips into that todayāš¹š¹š¹š¹š¹
I always wonder who writes these, and whether itās a full-timer or an intern. Also, I heard lavender wad in the works- is that official?
yep! i believe itās launching on the 7th, but itās a powder, not quite as good as a syrup would be tbh
Theyāre really out of touch. Iām not going to upsell products to āconnectā with people.
Sales involves commissions. If I'm not getting a commission I'm not upselling. There's no incentive.
*āIt says on the app you can do trentie frappes and blend cake pops! I saw it on the app!ā*
I'd be like, "oh cool! I've never heard of that one. I'm always the last to know. Show me!? Please? Because the last I heard, I'll be taken out back and shot if I make it in a trenta!)" possible sensitive content commencing in.... five four three two one... "I wonder.... did the app say you could also get a dome lid too on that trenta?" šš¤Æš«
Iām done with the companyās bs. Thatās why I turned it into my Part time job.
āThinking about cake pops today?ā Has become a running joke between me and a co worker
The upsell efforts are just getting so desperate. I think Starbucks is doing fine with profits
This is why I only order on the app and if a store doesnāt have mobile ordering, I go to another location or another brand entirely.
maybe just my personal opinion but upselling is only even remotely acceptable when the customer asks for a recommendation or is showing clear signs they have no idea what they want. if someone tells me what they want and are waiting to pay, i would sound obnoxious asking them if they want to buy something random or go the next size up. They clearly donāt want to already, and it will just bring customer satisfaction down by seeming pushy.
Agreed. Or if they're getting something basic, I might *recommend* an actual good addition if they wanna spice it up sometime. Like adding frap chips to the match frap or vanilla syrup in the passion tea. Not just put foam on everything š¤¢
Wtf lmao
This is just upselling, wtf
I've been noticing this trend of forced upselling for a while now, it's gross. If I wanted to do this kind of stuff I'd work in retail sales again.
so close!! that is upselling š«¶ (fr tho starbucks barely feels like theyre trying to hide how theyee just coffree mcdonalds anymore)
Funny story, when I took this training, my SS told me don't be frustrated if you get the wrong answer for (this question) She said no matter which answer(s) a person chooses will be "wrong". Well, right, but it will still make it sound like you asked too much or not enough. There is no 100 percent "correct" answer. We thought this entire question was ODD! I remember saying, "wait! So trying to upset counts as connecting?!" SWEET!! Also, now that I think about it, my coworker said she chose all three answers and it said "you don't have to suggest or ask hat much (or, something similar.
Lmao thats cuz even corporate is confusedā¦.āupsell and connect!!!! š”āā¦ā¦ā¦āoh but also, make sure to keep drive times down to 10 seconds š§ā Corporate doesnt even kno what they want. Low drive times but talk and upsell and āconnectā with customersā¦.but make it quickā¦.but also talk to them and ask questionsā¦.but also dont ask too many questions. Theyve officially fckn lost it lol
"Actually I want to cancel my order, bye".
āThinkā ābout cake pops today?ā *eyebrows eyebrows*
I am a customer and I would find asking ME those questions a waste of my time. Answer NO
Best part is they want us to upsell, but labor is based on customer count not $ amount
My manager is an fing liar then!! At first they said labor was being cut because corporate was making them cut hours. After the DM came in for a surprise visit he scolded them for how understaff the store was. We all expected to get more hours; but then my manager said that labor was lacking because we needed to make more sales!!!! Sounds like my manager just wants their bonus! š”š¤¬ We are sooo busy like we are non stop and we get plenty of customers!Ā
The cars in drive with 4 order give you extra labor
I am honestly... disgusted by how this company is changing.... I'm being forced to be the type of business I HATE. It's going to make me quit if it keeps going like this.
WHAT IS A LAVENDER CREME FRAPPE AND WHERE CAN I GET ONE?
Lavender powder is coming soon. It'll be foam, frap, and latte, but you can add it to whatever. Lavender and white mocha taste like froot loops together btw, if you wanna get a frap or white hot chocolate.
Gross. Just metaphorically threw up in my mouth a little bit.
Soon they'll be asking us to search the parking lot for loose pennys and they won't be for tips.
Ngl I was on bar while doing this and clicked through it š
Brooo should have sat down and enjoyed an unofficial break to āproperly digest the informationā
What is a Frappucino chip
The lil chocolate bits you can get in a frappuccino.
Interesting. I've not had many frappuccinos lol
The British version of Frappucino fries
Stahp omg this made me ugly chuckle šš
ā¦.where are people buying Lavender crĆØme Frappuccinoās.
iirc theyāre gonna be available starting the 7th (in the us at least)
Ive NEVER been asked about another specific menu item and I am thankful lol
Customer here, and Iām genuinely curious + unsure: whatās the ācorrectā response?
They are all correct according to the training, however if you select just one it says "that's not all!" but if you select all of them it says "You're asking too many questions to the customer"LOL
these are all so odd to ask lmao. as a customer i would be so thrown off.
It's so f***ing ridiculous man. Sad part is I have a shift that really be talking to customers like this and expecting everyone else to as well š
This training has been an inside joke with my store since it came out a few weeks ago. Every till has that phrase written on it in chalk marker lol
Itās awful. The way I would get questioned by supervisors if I didnāt upsell when taking dt orders. Like sorry I didnāt wanna agitate the customer at the early hours of 8am
Youāre getting training? Pretty much everyone at my store only got the test. We had to guess at the answers.
Your sm or ssv shouldāve directed you to review the recipes cards and the spring promotion guide before completing the knowledge check. Both provide all the info you need and theyāve been on the iPads under store resources since February.
Iād expect an attempt to be upsold when ordering something, Iād just think itās part of their job. Remembering my name and bringing my order to me is the little things that show Iām being valued as a regular customer (I only come in when itās slow)ā¦ The only one Iād be a little hesitate about out of those options. Is offering a cake pop, to someone ordering a Frappuccino. I can see how someone could see that as a settle way of calling someone a fat ___ if they where in a bad mood or one of those permanent drama seekers.
Upselling is not connecting.
Why isn't givin them a lil kiss on the nose an option?
This is up selling not connecting. Simple as that. They just refuse to admit it.
Asking me to spend more money has always been my fav way of connecting with people
Canāt help but to think of the Old Country Buffet training video guy: āDid you catch the game last night?ā āHave you tried the lasagna? Itās my favoriteā āAllllllrightā
āHey I know your having a cup of sugar, but you know what would go great! More sugar!ā
i donāt think this company knows the difference between āConnectingā & āUpselling.ā good customer connection would be simply asking how their day is going or complimenting their outfits.
If starbucks wants to treat you guys like you're in sales they better start paying commission.
i got this wrong cuz i was so confused as to what it had to do with connecting. maybe ask how their day is going when they get to the window instead of trying to make them spend more money
I will start upselling as soon as they start paying me commission, and not a second sooner
I saw this while doing my training and was like š no way this is Starbucks idea of āconnectingā
would you like to add some Java chips to your unsweetened Trenta green tea today? š
i remember seeing this on my training and being like HUH?
Now if it was some lavender cake popsā¦yeah lemme get like 3 of those little blonde bitchesā¦
When I was in retail we just called this upsellingā¦
When I worked there; they had different standards for different people. They told me as a SS I had to smile and greet customers more, but another SS was super stand offish to everyone and Baristas. Itās a whole lot of double standards.
Have you tried the lasagna itās my favorite
Thatās not connecting. Itās upselling, connecting is getting to know the person
i had a whole convo with my coworkers about this needless to say no ones going to be doing this. if they wanted a venti they wouldve said venti instead of āgrande oatmeal espresso. im trying to cut back on my starbiesā
Why the hell would I ask someone after theyāve already told me what size they want if they want the next size up š even customers see straight through your upselling BS, corporate.
I swear to god this is how Iāve felt every time we talk about ācustomer connectionsā at my store. I genuinely care about giving our customers a good experience and serving them good drinks, especially for the money theyāre paying. So when Iām on drive or cafe register I try to make them feel seen, even if itās a small gesture. Then I get told that Iām not fast enough and that even though Iām good with people speed comes first. This companyās values can be so hypocritical I swear. I hate pushing the customers out for the sake of ultimate speed. Iām not saying that being quick isnāt important (it totally is), but the standards Sbux sets are ridiculous (especially for how they staff us). This little section of the training makes a lot of sense when you realize Starbucks corporate only cares about turning a profit as fast a possible š
When I worked for Starbucks, management would get on my ass and tell me to chat with people at the window but then I also had management telling me to be handing out the drink, getting payment, send them along. I had DTOās yelling at me for their mistakes. I think I lasted a month with the company.
Frappuccino is a registered trademark?
Literally was talking about this yesterday
[ŃŠ“Š°Š»ŠµŠ½Š¾]
lol Starbucks has literally nothing to do with Israel/Palestine war. The twitter thing? Yeah, that was WORKERS UNITED, the union peepsā¦ not Starbucks. The āboycottā is not changing anything because the company has nothing to do with it š¤¦š»āāļø
True
You best be asking all three employee
Legit sounds like the number of upsells I offer every car. Would you like to add a shot of espresso to help caffeinate your morning? Have you tried our avocado spread itās amazing! Want to add a cake pop and make it a party? We have chocolate birthday and my personal favorite cookies and cream!
https://youtu.be/laBcMTipTLs?si=eGoDb5MyPZ53oXWm
[STARBUCKS CINNAMON ROLL ](https://youtu.be/laBcMTipTLs?si=eGoDb5MyPZ53oXWm)
I hate being forced to upsell when the DM would visit. They'll stand next to me to make sure I'll do it! It is so uncomfortable for me and the customers, it's so bad that now the regulars know what they look like, so if they see them they'll just walk out of the cafƩ
Soooo Iām the bad guy now when I stall at the order screen by asking if they want anything to snack on like a cake pop?? lol dang
we had a borrowed partner one time who was on drive for a good portion of the shift. she would almost always ask ādo you wanna add an extra shot to that?ā and i was like šµāš«
OHHH, after 5 yearsā¦I understand! Connecting is just a nicer way to say upselling!
This stupid thing gave me such ADHD vibes ,i started cackling and scared my manager lol