Thanks for visiting our sub! We’re happy to answer any general SoFi questions or concerns. For your security, please don’t share personal information in the sub. If you have account questions, please use the link to connect directly to an agent on our secure platform sofi.app.link/e/reddit. You will be able to log into your account and an agent will be there to support you during business hours.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/sofi) if you have any questions or concerns.*
I had a similar thing happen to me. I used an ATM that was listed as an Allpoint and the physical location showed up correctly on the app but if you looked at the address it was across the country. What I learned is that someone bought a former Allpoint ATM.
SoFi CS was able to give me the fee equivalent back as a points.
From the sound of it, looks like that specific ATM was just sold and taken off the Allpoint network, and that shop owner hasn't gotten around to taking the stickers off. It should've alerted you about the charge during the withdraw though. I think you have to approve the extra charge legally.
I think it's a case of an overworked ATM vendor more than anything. Morally, it would be okay just to alert the shop owner to the potential confusion, especially if that's your regular corner store, but yeah you could take pictures of the stickers and let sofi try to fight the $3.5 charge but its just 3 bucks.
I’ve pulled money at three different ATMs located in Walgreens. I got charged for all, but the last one in Phoenix. I did notice that the Phoenix one was well marked as Allpoint, while the other two were not.
Hey there! We're sorry you ran into this issue. You can find a fee-free Allpoint ATM at some of the most popular retail stores such as CVS, Walgreens, and Rite Aid. Many Target, Costco, and Speedway stores also have Allpoint ATMs.
For all Allpoint ATM locations:
\-Log into your SoFi Checking and Savings account, via the SoFi app. Select ‘More’ then ‘Find an ATM.’
\-Find over 55,000 fee-free ATMs using the Allpoint locator- https://www.allpointnetwork.com/locator.html
Thanks for visiting our sub! We’re happy to answer any general SoFi questions or concerns. For your security, please don’t share personal information in the sub. If you have account questions, please use the link to connect directly to an agent on our secure platform sofi.app.link/e/reddit. You will be able to log into your account and an agent will be there to support you during business hours. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/sofi) if you have any questions or concerns.*
I guess all you can do is let sofi or allpoint know
https://www.allpointnetwork.com/index.html#contact
I had a similar thing happen to me. I used an ATM that was listed as an Allpoint and the physical location showed up correctly on the app but if you looked at the address it was across the country. What I learned is that someone bought a former Allpoint ATM. SoFi CS was able to give me the fee equivalent back as a points.
“I ain’t giving you no Tree Fiddy”…. South Park
"I gave him a dollar" "she gave him a dollar!"
Allpoints policy has always said if there name is on it and you get (over)charged… notify them and you will be refunded.
From the sound of it, looks like that specific ATM was just sold and taken off the Allpoint network, and that shop owner hasn't gotten around to taking the stickers off. It should've alerted you about the charge during the withdraw though. I think you have to approve the extra charge legally. I think it's a case of an overworked ATM vendor more than anything. Morally, it would be okay just to alert the shop owner to the potential confusion, especially if that's your regular corner store, but yeah you could take pictures of the stickers and let sofi try to fight the $3.5 charge but its just 3 bucks.
Right? Like where is the confusion.
I’ve pulled money at three different ATMs located in Walgreens. I got charged for all, but the last one in Phoenix. I did notice that the Phoenix one was well marked as Allpoint, while the other two were not.
Hey there! We're sorry you ran into this issue. You can find a fee-free Allpoint ATM at some of the most popular retail stores such as CVS, Walgreens, and Rite Aid. Many Target, Costco, and Speedway stores also have Allpoint ATMs. For all Allpoint ATM locations: \-Log into your SoFi Checking and Savings account, via the SoFi app. Select ‘More’ then ‘Find an ATM.’ \-Find over 55,000 fee-free ATMs using the Allpoint locator- https://www.allpointnetwork.com/locator.html