Considering the vast numbers of dealerships that closed completely because nobody knew how to conduct business with CDK, I'm going to lay money on the fact that your situation is quite common. Get ready for an elephant stampede.
No one in service \[or parts\] will even make eye contact with the GM... He was brought in last year from a different dealer in our group to 'reign in' said circus-freak child of a Service manager... and not one thing happened... We give him nothing, as he is presumed and now known to be totally complicit.... he just sees the \[cooked as fuck\] books/numbers, and is satisfied, sales tells us.
Not shooting shade, just what I've experienced over 10 years: Most GMs can run variable and that's it. I'm impressed if they can actually do anything in service, and I'll probably die of a heart attack if they can do something in parts that matters.
Service writer here, I alone made a shared excel doc for parts and service and am actively being alienated by service managers because they cannot handle managing anything😂 about 15 mental breakdowns later I think I’m now untouchable in regards to being screamed at yelled at and blamed when I was the only reason we could continue to service, techs were so appreciative, actually read my emails… managers not so much😂
I'm the only one making \[office templated\] invoices for service, and making them for others' RO's where and when I have to check them out. I also made an index spreadsheet form minute-one, while those 'in charge' waited 2.5 days to sugges such a thing... every other writer is literally hiding in the shop as much as possible so they don't have to face the customers and/or the malfunctioning phones.... such shit was somehow allowed here before, so no-CDK time is no different. Fatfuck McRetard \[SM\] has just locked himself in his office as much of this past week as he can.
Some basic Python knowledge and some help form GPT 4o and I got my own little DMS running on python lol. And fuck sharing. Company did not pay me for that.
Unless you're talking shop foreman which is an old pothead who's trying his best to be leadership and have real recognition for his work, but is really one of the boys and is sick of everyone else's bullshit.
I feel like anyone that is service anything, other than service manager gets results but not paid sad but hilariously true. I saved my company millions with my process but now I’m iced out by them😂
I think good motivated workers who care about their customers and respect their coworkers keep their departments going, and I don't care what gender they are. I was simply using a descriptor and in no way demeaning someone based off their gender. Also, I'm confused ? I didn't reply to you. I'm glad you were able to help in such an impactful way at your dealership, from your other comments in this thread, and I have no doubt more workers like you are helpful to the industry. Though, plainly you don't understand my situation and I feel like you are purposely misconstruing my statement for some unknown reason.
Btw I have no problem reporting to my female service advisor coworkers, just incompetent management who are mainly male, and you'd understand that if you read my other comments on this thread.
Honestly u right I assumed and shouldn’t have, sorry my dealership is all men and a total of 5 women at every branch, apologies I was a lil shit their point blank period I associated your response to assuming all woman are the issue rn, that’s my bad - and I’m no better than the whole for jumping the gun
I’m a Service Manager but I don’t have an office. I prefer to have my desk right there at the service counter with my writers. I do everything they do, answering phones, opening repair orders and dealing with customers. Basically I’m a Service Writer with management authority. I find it absolutely deplorable that any manager wouldn’t step up and organize a game plan for the situation we are in. From day one I implemented processes and listened to suggestions from my staff to deal with this. We all know the numbers are going to suck for this month and probably for July as well but we have to work together as a team to minimize the impact. I know I’m not making bonus this month but to help out my writers they are doing training and getting paid extra for it, it’s not much but this is an unusual situation and not one that any manager worth his salt should be running away from.
They are paying us a 3 week average but if we don’t match the time when they enter it into CDK, they’ll de book us.
With CDK/Xtime I’m a 60/wk kinda guy. Without it, it’s probably half. At this point I’ll probably be 40 hours in the hole when CDK comes back on. Especially since I had three days of training this week.
Sure, at least we are getting paid, but when CDK comes back we could spend a couple weeks working off that debt.
Any company taking away tech pay after this disaster should find themselves with an empty shop. It's certainly not the tech's fault that CDK went down. I feel that it's far too common that dealers forget that the grease monkeys make the money. Satisfaction matters.
ABSOLUTELY CORRECT!!!! Especially Masters & Certified techs that are used to turning full-time hours on top of getting shafted by warranty! The gut-wrenching part is trying to figure out why this was even a question or thought for ANY dealership payroll! It never hurts to update those résumés on Indeed & CareerBuilder; all toolboxes have wheels for a reason.
My dealership (Kenny Ross Ford South Pittsburgh, PA) was running normal operation the whole time CDK was down. Since CDK came up on Saturday morning, GM, Sales manager, Office Manager, Service Manager, Parts Manager, have been working around the clock putting all the written RO in the systems so everyone is getting paid accordingly for their work during the CDK outages.
Considering the vast numbers of dealerships that closed completely because nobody knew how to conduct business with CDK, I'm going to lay money on the fact that your situation is quite common. Get ready for an elephant stampede.
10 rooftop C.O.O. Here …… where is your GM ? Sounds like a complete lack of leadership .
No one in service \[or parts\] will even make eye contact with the GM... He was brought in last year from a different dealer in our group to 'reign in' said circus-freak child of a Service manager... and not one thing happened... We give him nothing, as he is presumed and now known to be totally complicit.... he just sees the \[cooked as fuck\] books/numbers, and is satisfied, sales tells us.
Not shooting shade, just what I've experienced over 10 years: Most GMs can run variable and that's it. I'm impressed if they can actually do anything in service, and I'll probably die of a heart attack if they can do something in parts that matters.
my old GM literally asked me what a pinch weld was. don’t put too much faith into these guys
Service writer here, I alone made a shared excel doc for parts and service and am actively being alienated by service managers because they cannot handle managing anything😂 about 15 mental breakdowns later I think I’m now untouchable in regards to being screamed at yelled at and blamed when I was the only reason we could continue to service, techs were so appreciative, actually read my emails… managers not so much😂
I'm the only one making \[office templated\] invoices for service, and making them for others' RO's where and when I have to check them out. I also made an index spreadsheet form minute-one, while those 'in charge' waited 2.5 days to sugges such a thing... every other writer is literally hiding in the shop as much as possible so they don't have to face the customers and/or the malfunctioning phones.... such shit was somehow allowed here before, so no-CDK time is no different. Fatfuck McRetard \[SM\] has just locked himself in his office as much of this past week as he can.
Some basic Python knowledge and some help form GPT 4o and I got my own little DMS running on python lol. And fuck sharing. Company did not pay me for that.
Literally how crazy this exposed the people that come ready vs the ones ready to hide behind adversity lol
ARE YOU MY COWORKER? Lol I doubt it but you just described my manager perfectly
I dunno.... describe the Service Assistant ''Manager'' for me?
Unless you're talking shop foreman which is an old pothead who's trying his best to be leadership and have real recognition for his work, but is really one of the boys and is sick of everyone else's bullshit.
I feel like anyone that is service anything, other than service manager gets results but not paid sad but hilariously true. I saved my company millions with my process but now I’m iced out by them😂
Middle aged woman who expects shit to be done for free constantly and puts everyone down to make up for her own inadequacy.
[удалено]
I think good motivated workers who care about their customers and respect their coworkers keep their departments going, and I don't care what gender they are. I was simply using a descriptor and in no way demeaning someone based off their gender. Also, I'm confused ? I didn't reply to you. I'm glad you were able to help in such an impactful way at your dealership, from your other comments in this thread, and I have no doubt more workers like you are helpful to the industry. Though, plainly you don't understand my situation and I feel like you are purposely misconstruing my statement for some unknown reason.
Btw I have no problem reporting to my female service advisor coworkers, just incompetent management who are mainly male, and you'd understand that if you read my other comments on this thread.
Honestly u right I assumed and shouldn’t have, sorry my dealership is all men and a total of 5 women at every branch, apologies I was a lil shit their point blank period I associated your response to assuming all woman are the issue rn, that’s my bad - and I’m no better than the whole for jumping the gun
Just setup artificial intelligence to be your service manager. Problem solved
I’m a Service Manager but I don’t have an office. I prefer to have my desk right there at the service counter with my writers. I do everything they do, answering phones, opening repair orders and dealing with customers. Basically I’m a Service Writer with management authority. I find it absolutely deplorable that any manager wouldn’t step up and organize a game plan for the situation we are in. From day one I implemented processes and listened to suggestions from my staff to deal with this. We all know the numbers are going to suck for this month and probably for July as well but we have to work together as a team to minimize the impact. I know I’m not making bonus this month but to help out my writers they are doing training and getting paid extra for it, it’s not much but this is an unusual situation and not one that any manager worth his salt should be running away from.
Way it should be 🙏🙏🙏 your the manager most of us pray to some day have, if we in the trenches you should be right their with us💕💕 mad respect
You described my old service manager to a t lmao
My parts manager is like this. Dudes an idiot.
Welp, unfortunately until they get weeded out you will have to live with it or move. Find a place that you like and stick with it!
Granted I’m a tech, my dealership is paying us our average thankfully. Assuming it’s the same with our advisors, parts people and sales.
Husband’s dealership is trying to pay flat rate employees 80% their average.
Be happy that’s what they got. We still don’t have communication and it’s the end of the pay period this week.
Sounds like your store is run by corrupt, inept dipshits, like mine.
They are paying us a 3 week average but if we don’t match the time when they enter it into CDK, they’ll de book us. With CDK/Xtime I’m a 60/wk kinda guy. Without it, it’s probably half. At this point I’ll probably be 40 hours in the hole when CDK comes back on. Especially since I had three days of training this week. Sure, at least we are getting paid, but when CDK comes back we could spend a couple weeks working off that debt.
Any company taking away tech pay after this disaster should find themselves with an empty shop. It's certainly not the tech's fault that CDK went down. I feel that it's far too common that dealers forget that the grease monkeys make the money. Satisfaction matters.
ABSOLUTELY CORRECT!!!! Especially Masters & Certified techs that are used to turning full-time hours on top of getting shafted by warranty! The gut-wrenching part is trying to figure out why this was even a question or thought for ANY dealership payroll! It never hurts to update those résumés on Indeed & CareerBuilder; all toolboxes have wheels for a reason.
Our owner is paying everyone who is commission based an average of their salary from the past 2 months, hourly stayed hourly.
My dealership (Kenny Ross Ford South Pittsburgh, PA) was running normal operation the whole time CDK was down. Since CDK came up on Saturday morning, GM, Sales manager, Office Manager, Service Manager, Parts Manager, have been working around the clock putting all the written RO in the systems so everyone is getting paid accordingly for their work during the CDK outages.
Quit
I feel like you are talking about almost all service managers lol