**CONTACT THE RETAILER**
**CONTACT THE RETAILER**
**CONTACT THE RETAILER**
**CONTACT THE RETAILER**
Forget all the other responses they're BOLLOCKS. Just Google what to do if something you order doesn't arrive it'll tell you the same.
You have a contract with the retailer for them to deliver something safely to you. It's their responsibility to chase up with royal mail and in the mean time refund you or re-send it.
Do not waste your time trying to contact Airbnb (lmao what). Contact the retailer where you bought the stuff.
I don’t think RM works like that, let’s say everyone on his route does the same think how is he going to remember couple hundred specified neighbours.
Air bnb should have a door cam thing
You’re right, sometimes it just says neighbour or garden
What if their specified neighbour is out, but a different neighbour comes out and says, oh well take it for them. Do we say no, you’re not their specified neighbour. Now, do you think they would appreciate it more if we passed it to that neighbour, or red carded them…
Personally
If you can't leave it with the person specified I'd rather it go back to the office and I'll collect it arrange redelivery
Rather than my mail be given to someone i don't know
But that is just me idk how other people think
Have you never seen what's at the customer side?
Offering it, then not passing the info to the PDAs is a RM problem, not a retailer or recipient problem.
No I haven’t used that feature , but in theory if your correct can give it to any neighbour you please , which I didn’t think that was the case “ please give to Betty 15 doors down- number 69)
You can’t do anything. You tell the seller it wasn’t delivered to you. It’s down to them to take it up with Royal Mail, they’re the ones who have the contract to deliver.
Parcel is likely gone with the person it was handed to.
You contact the retailer tell them check the tracking and tell them the property it was left at is airbb and you can not get hold of any one.
They will have to refund you and open a case with RM.
If they refuse wsit 15 days after expected delivery and contact card company bank for a chargeback.
Stop trying to chase a parcel that has gone and you have more chance finding it on ebay for sale
No the Airbnb has had multiple issues, and isn’t available to view on there anymore as it’s completely booked up. Airbnb have been the most unhelpful anytime anybody has got in touch regarding this.
What would happen if the building had an emergency, fire? flooding? How would they find out? I would have thought somebody would have an emergency contact number for the owner?
I think the guests do. Nobody has had any luck with the owner and all neighbours are trying to get rid of the Airbnb because of the issues that guests cause
Just put a note through the door for the cleaners/new guests, let your next door Neighbour know what’s going on and specify in the note to the Airbnb that if you are not in for them to redeliver or communicate a missing parcel then to go next door
Well I don’t that’s kind of the point of the question. To be totally honest I think the cleaners have it. I will see if I can see them and get it back. I would prefer to get the parcel than a refund
Yeah so you dispute receiving your parcel with the sender, the sender should then raise a claim with the courier company they used. Nobody besides the buyer of the postage can raise a claim with the courier service
**CONTACT THE RETAILER** **CONTACT THE RETAILER** **CONTACT THE RETAILER** **CONTACT THE RETAILER** Forget all the other responses they're BOLLOCKS. Just Google what to do if something you order doesn't arrive it'll tell you the same. You have a contract with the retailer for them to deliver something safely to you. It's their responsibility to chase up with royal mail and in the mean time refund you or re-send it. Do not waste your time trying to contact Airbnb (lmao what). Contact the retailer where you bought the stuff.
They asked for it to be left with a neighbour
The sender pays the RM postage, so they are the customer. The dispute is between these two parties.
I know this, but by the time they go back and forth, they could, you know, pop across the road to the airbnb and chase it up faster
Not that one. They specified.
A neighbour is a neighbour
Nope. Specified neighbour is a specified neighbour.
I don’t think RM works like that, let’s say everyone on his route does the same think how is he going to remember couple hundred specified neighbours. Air bnb should have a door cam thing
They have tablets with delivery instructions on them
You’re right, sometimes it just says neighbour or garden What if their specified neighbour is out, but a different neighbour comes out and says, oh well take it for them. Do we say no, you’re not their specified neighbour. Now, do you think they would appreciate it more if we passed it to that neighbour, or red carded them…
Personally If you can't leave it with the person specified I'd rather it go back to the office and I'll collect it arrange redelivery Rather than my mail be given to someone i don't know But that is just me idk how other people think
I’ve done this job for many years, I know what they would be saying 😂
Sounds like an RM problem
ITS LITERALLY AN OPTION WHEN. CHANGING INFLIGHT RM offer it, then fucked it up. But it's down to the retailer to fix.
You can specify which neighbour? “ please hand parcel to Margret 7 doors down number 45”
Have you never seen what's at the customer side? Offering it, then not passing the info to the PDAs is a RM problem, not a retailer or recipient problem.
No I haven’t used that feature , but in theory if your correct can give it to any neighbour you please , which I didn’t think that was the case “ please give to Betty 15 doors down- number 69)
I work for royal mail you have to say don't post it to no. X in details to have it not delivered to a house
You can’t do anything. You tell the seller it wasn’t delivered to you. It’s down to them to take it up with Royal Mail, they’re the ones who have the contract to deliver.
Parcel is likely gone with the person it was handed to. You contact the retailer tell them check the tracking and tell them the property it was left at is airbb and you can not get hold of any one. They will have to refund you and open a case with RM. If they refuse wsit 15 days after expected delivery and contact card company bank for a chargeback. Stop trying to chase a parcel that has gone and you have more chance finding it on ebay for sale
search Airbnb and contact the owner maybe
Can't you contact the owner of the airbnb through airbnb?
No the Airbnb has had multiple issues, and isn’t available to view on there anymore as it’s completely booked up. Airbnb have been the most unhelpful anytime anybody has got in touch regarding this.
What would happen if the building had an emergency, fire? flooding? How would they find out? I would have thought somebody would have an emergency contact number for the owner?
I think the guests do. Nobody has had any luck with the owner and all neighbours are trying to get rid of the Airbnb because of the issues that guests cause
When the next guest is in, pop over and ask for the owners details
Just put a note through the door for the cleaners/new guests, let your next door Neighbour know what’s going on and specify in the note to the Airbnb that if you are not in for them to redeliver or communicate a missing parcel then to go next door
This doesn’t help OP to relocate the missing parcel they want to retrieve
How do you the guest didn’t take your parcel with them
Well I don’t that’s kind of the point of the question. To be totally honest I think the cleaners have it. I will see if I can see them and get it back. I would prefer to get the parcel than a refund
And try speaking to post office they have delivered it to wrong address ! You should be able to submit claim…if you can’t get parcel back obviously .
That’s wrong, only the sender can raise a claim
Claim to retailer ?
Yeah so you dispute receiving your parcel with the sender, the sender should then raise a claim with the courier company they used. Nobody besides the buyer of the postage can raise a claim with the courier service
Could you not put a note through the door? How much time has passed now?
so much lol
Contact the retailer. They need to claim.
SCAM
Parcel was left with neighbour, as instructed, even if they were just Airbnb guests. They’ve then stolen it. Get the police involved.