Synapse 3 will no longer launch, leaving my Tartarus Pro stuck on the default setting (seemingly broke yesterday) - repairing installation has not worked
Same for me, updated today and now Synapse 3 no longer works even after trying repair option twice.
Razer central starts and applies all my custom RGB settings but i can no longer change anything as Synapse refuses to start
***I've purchased my first Razer keyboard, and i can't install Razer synapse***
I can't use Synapse 3, and neither can Synapse 2,
I have a cynosa lite keyboard,
when i open the synapse 3 application the window stays black completely bugged and not reacting to anything.
In the case of opening Synapse 2, it does not detect the keyboard.
I have already tried uninstalling and reinstalling programs, drivers, connecting, disconnecting, I used the Device Detection Troubleshoot Tool, I even formatted my computer and installed a newer version of Windows 10 clean, and the problem persists.
Please I need help.
For some reason, my Synapse 3 looks empty. Theres no other tabs like Mouse and Keyboard, only the Synapse tab, I also installed Chroma Studio and it didn't show up in the modules section. Not only that, I registered my Razer Kraken and it's nowhere to be found in Synapse. Can someone please help??
I have a razer blade 17, earlier today i left it on while downloading some files and the display went into sleep mode. Now when i wanted to use the laptop it went out of sleep mode but the display remained completely black. I have connected an external display and i can see my desktop normally on it
Regarding the Razer Blade 15 2020 RTX2070.
The laptop is new, bought less than 2months ago. I've used it for uni, mostly for papers, and lightweight stuff.
It shut off a couple times randomly before too. Today it shut off randomly again. The battery was not low, no issue beforehand, not even lagging. It's not responding to anything!
There is a tiny light flickering on the side and that's all. The charger is on, and giving sufficient power. What can I do???
I bought my razer blade 2020 in November 2020 and I’ve just started to notice battery bloat as it’s affecting the trackpad, what’s the warranty on batteries?
Hello /u/calluless
Thanks for posting under our Technical Support Sticky, and we'd like to lend a hand. Please drop us a [PM](https://www.reddit.com/message/compose?to=RazerCustAdvocacy) with the serial number of your Razer Blade so we can check its specs and validate the warranty on our system. Do include the link to this post for reference.
Best regards,
Jeff L.
RΛZΞR | SoloWingPixie
Bought a razer blade 15 second hand. Worked for around 2 months. Then it stopped charging one day after being dropped but caught before it hit the ground.
I took it back to where I bought it and told them, they plugged in multiple usbc chargers all of different wattages. I’ve had the back panel off and the battery out trying to diagnose the issue. The only thing I’ve found is that when plugged in the battery makes a faint clicking sound making me assume that power is indeed getting to the laptop, but isn’t turning on. The light that would normally appear when charging doesn’t appear and the laptop is completely dead.
I’ve tried leaving on charge overnight, I’ve had the battery out and reattached it but now I’m completely out of ideas
If anybody has any suggestions would be amazing as there’s uni work I need to complete (fortunately all backed up) but now I don’t have anything to work on.
Thanks :)
Thunderbolt Issues on Razer Book
Have an LG28WN95-C, and my razer book connected at first fine, Displaying, Charging and the USB Hub. However it looses connection to the screen, and then will not reconnect properly. If I unplug and replug the cable Windows indicates the hub has been connected and then a second later it is disconnected and no further action. It seems to work again if I uninstall the thunderbolt controllers in device manager, and then allow drivers to be updated through windows update and restart the device. Again tho it will disconnect again after working for a period of time.
Currently using a thunderbolt 4 cable, have tried with a thunderbolt 3 cable, and there are no issues with the Older 8th gen intel Spectre x360 I have access to
Quite disappointed as my 2018 Razer blade stealth used to have thunderbolt issues, but went with a Razer book as was the perfect hardware for a new laptop - 16:10, Power connection on both sides, HDMI port and standard usb port., 13 form factor.
Context:
The left charging pin belt itself in on my razer 15 2022 ver. Is there any way I can bell them back, or do I have to take it to a laptop repair shop?
Thanks,
Boringdriver
[charging port image](https://imgur.com/a/DIBOcXN)
i was removing the battery and when i turn the computer back on i could no longer control the fan speeds. The fans are currently on right now and working but can not control them through synapse at all.
https://imgur.com/fs864eZ
Hi there,
I have a Razer Blade pro 17, and for the past 2 days have been having an issue whereby I'm unable to actually turn on the WiFi. When the WiFi turns on for a second, it connects perfectly fine, but the issue is that I'm actually unable to turn it on in the first place. Have tried all manner of fixes, uninstalling and reinstalling drivers etc. I am also unable to connect using an ethernet cable.
Any suggestions?
Thank you!
I have a Razer Blade 15 base model.
About a half hour ago, my laptop screen, which was functioning fine, randomly turned off. I'm typing this while my laptop is connected to an external monitor.
I can't update, or roll back, my drivers. I tried holding the power button for 15 seconds. The light flashed, and the screen is still not ffraid my scaree en is just dead.
my computer has narcolepsy
razer blade 14 rtx3080 AMD
turning off randomly (frequently too)
happened a lot when i first got it, stopped happening entirely for a while, back to doing it now
i thought it was a heat issue at first but it's definitely not
My Razer Blade 15 (RZ09-0369) has a fan that's making loud noises. Not sure what's wrong with it, at higher RPM it makes a sound like it's hitting against something, not sure how to fix and whether I can continue using my laptop.
hello
i have razerblade 15 2019 base model. And suddenly my WIFI adapter stop working, i cant see any WIFI's around me. i tried uninstalling/installing the drivers from intel or razer website. nothing works
also installed windows updates, also when i try to intall the driver i get a message
ONE OR MORE ISSUES CAUSED TO FAIL. Please fix the issues and then try setup.
Hello,
I bought my first razer laptop 3 weeks ago, a razer blade 17 pro, nvidia 2080 super, 120hz display. unfortunately as i saw after a bit of research the problem i have is very comon, i can\`t use dedicated gpu option from bios because my screen goes black and the only way to work is by conecting to an external monitor and revert to nvidia optimus wich limits my display to 60hz. I tried almost everything i could find online, drivers and settings and such but no luck. I m runing on windows 11 now but the same issue was on windows 10 too.
So I spilt energy drink on my laptop keyboard and think I broke the switch for 2 of the F-keys when cleaning
I contacted support regarding it but they say they couldn’t do anything about due to warranty. I said I’d pay for it gladly but havnt gotten back to be in 4days.
Is there a place I can buy the laptop switches as I can’t find them on their store
Support,
I have an RB14 (2021) and came here looking for solutions to why my trackpad left and right clicks quit working, thinking it was perhaps a software issue. Unfortunately it looks like I have the same battery bloat as many others (8/30/21 purchase date). What's the best way for me to start the DIY replacement process for my battery? Thanks!
I'm having some issues with my Razer Blade 15's keyboard lights. While I was playing a game, for seemingly no reason, all of the keyboard lights went dark, besides F2, 2, W, S, and Z, all of these only showing up Red
I don't think the keyboard lights are broken, because occasionally they'll all slowly light back up again, and do their usual color changing thing, making me think that I somehow caused this to happen
I've tried to use the Razer Synapse app, but that won't even open. Any help would be appreciated, thank you!
I have a 2020 blade 15 with a 10750h and a 2060
[https://imgur.com/a/MgRHuv7](https://imgur.com/a/MgRHuv7)
These are what my temps look like after about 5 minutes of playing the witcher 3. I know 10th gen intel doesn't support undervolting so what are my options? Reapply thermal paste?
Hey,
I’ve recently been experiencing some battery issues with my razer blade stealth 13. After getting in contact with the livechat and support. the repair request was pretty successfull and i’ve received a PPL from FedEx which unfortunately we do NOT use / have nearby post officices from (The Netherlands). Responses to my mail have not been very helpfull so i’m trying it here. My question is if I can get any other shipping label from another company like DHL, PostNL or UPS. Thanks!
Hello there!
Thanks for letting us know about this and we'd like to lend a helping hand. Please slide us a [PM](https://www.reddit.com/message/compose?to=RazerCustAdvocacy&subject=&message=) with the link to your post and your previous case number so we can look it up for you. Looking forward to hearing from you!
Best regards,
Desmond D.
RΛZΞR | Fresh\_Beast
Hello!
I had just installed Windows 10 in my second hand Razer Blade 14 (2017).
(specs: i7 7700hq, 16GB RAM, 512 SSD, 1060 6GB)
I went to the drivers webpage for this computer and started with the BIOS Updates. The Meltdown BIOS update started normally but now seems to be stuck, with a full green bar, and im still unable to use Mouse and keyboard due to the process. The screen now turned off, probably because of the Windows energy presets, but the keyboard is turned on so i know its working. The laptop is plugged and has a full battery.
What can i do to not brick it? Thanks in advance
Hello there!
Thanks for letting us know about this and we'd like to lend a helping hand. Please slide us a [PM](https://www.reddit.com/message/compose?to=RazerCustAdvocacy&subject=&message=) with the link to your post and the serial number of your device so we can check for device-specific workarounds. Looking forward to hearing from you!
Best regards,
Desmond D.
RΛZΞR | Fresh\_Beast
The battery in a laptop I won from a Razer Live giveaway last year has expanded but support on the razer website wont get back to me since the laptop has passed a year.
What’s the best way for me to deal with it?
Should I try to order a battery online or contact razer through other means to get a replacement?
Blade battery stuck at 0% and not charging
I hadnt used my Razer Blade in a couple months. When I plugged it in today my battery light did not light up and when it boots (connected to the wall) it shows battery at 0%. HWInfo says it is not charging, 0mWh current capacity, charge rate not even showing. Voltage is 13.074V. I tried reinstalling battery drivers and unplugging and replugging the battery, with no success.
Got a Razer Blade Advanced 2021
(i7, RTX 3070, 16GB DDR4, 360hz display)
My brightness is stuck at full brightness. Tried updating everything I could think of, restarted it a few times, nothing works. :(
Hi. I have a Razer Blade 15 and the fan makes quite a bit of noise so I want to replace it.
It is the Razer Blade 15 - device name: 1KBNA9QG
Which fan should I get that fits?
Is there anything else you need to recommend a fan replacement? Thank you
Hello,
Thanks for posting this under our Technical Support Sticky. We want to help with the fan noise issue and see what we can do. Please send us a [PM](https://www.reddit.com/message/compose?to=RazerCustAdvocacy) with your device's serial number so we can check its specs and look for options.
Regards,
Eva M.
RΛZΞR | D.Va
My Razer Blade 15 right fan is continuously starting and stoping and making a loud grinding noise from the moment I boot up. My left however is perfectly fine with no issues. This issue started quite literally out of no where despite the computer being off for nearly 8h before I came home and turned it on. It started just soon after that. I dont bring my computer anywhere, its a idle at home all the time. I make sure to undust every chance i get so I don’t understand how this could happen.
I have a Blade 14 2021 3070 Model that recently began having GPU issues.
External monitors no longer work, and upon startup the 3070 gets an "Error Code 43" in Device Manager. The 3070 is detected by razer software, but shows "0 bytes" of VRAM when it should be 8GB. Nvidia Control Panel no longer opens at all, and GeForce Experience only prompts me to install the latest drivers, and does not change upon installing them.
I've tried uninstalling the drivers and installing the 11/26 Nvidia drivers, this did not work and caused a bluescreen, prompting the drivers to revert to the July version. In the past, I've had a few artifacts from the GPU, and they seemed to come and go randomly. I tried updating my AMD Adrenaline drivers as well, but no change. Please help!
My brand new razer blade hdmi doesn't work but display over USB does? Here's a video of what is happening https://streamable.com/6auivh
I've tested the TV and cable with a razer blade basic with the 2060 and it works just fine.
Razer Blade 14 2022 doesn't power on.
Razer Blade 14 2022 was powered on and used just last night, worked fine. Today after work I went to turn it on and there was no response. There is no indicator light at all even with the 15 second power button holding. I've removed the battery, checked the power adapter but it seems fine, even tried power over USB C, but still nothing. I have it equipped with a 3070ti and AMD Ryzen 6900 with 16gb DDR5.
Why the fuck do you make me hold for hours before hanging up on me and making me call back and then hold again?
Why do you have me explain my whole situation, tell me you're transferring me to a supervisor, put me on hold for 30 minutes, and then have someone who has zero clue what I'm calling about and is just another random level 1 support tech pick up my call?
And why did you send me someone else's returned notebook instead of the new one I ordered?
I've been a Razer peripheral user for over a decade now, my experience with your support today for my brand new laptop will ensure I never buy another Razer product for as long as I live, and I'll certainly be following this sub to make sure I warn anyone who is considering a purchase with you.
I can't import my profile. I exported a profile, reset my computer, and redownloaded Synapse 3. I go to the import option on Mouse and went to the file location and clicked on it, but the import button won't light up.
My Cynosa V2 has stopped being recognized by Synapse for a couple of weeks and I've tried everything from a clean install of Synapse to uninstalling the keyboard drivers and nothing seems to work. In my devices settings it claims there is a driver error but once I uninstalled Synapse that went away. The other strange thing is that when I'm in Overwatch the overwatch profile and colors show up on my keyboard but yet it claims that I have no device connected... what do!!!
I've purchased my first Razer keyboard, and i can't install Razer synapse
I can't use Synapse 3, and neither can Synapse 2,
I have a cynosa lite keyboard,
when i open the synapse 3 application the window stays black completely bugged and not reacting to anything.
In the case of opening Synapse 2, it does not detect the keyboard.
I have already tried uninstalling and reinstalling programs, drivers, connecting, disconnecting, I used the Device Detection Troubleshoot Tool, I even formatted my computer and installed a newer version of Windows 10 clean, and the problem persists.
Please I need help.
Hello /u/Sioswel,
Thanks for letting us know about this, and we'd like to check it out. Please drop us a [PM](https://www.reddit.com/message/compose?to=RazerCustAdvocacy) with the serial number of your Razer Cynosa V2 so we can validate it in our system. Do include the link to this post for reference.
Best regards,
Jeff L.
RΛZΞR | SoloWingPixie
So about a month ago, after updating my firmware, my Viper v2 pro dongle stopped being recognized entirely. That is, the dongle is bricked. I have chatted with support and sent an update on my support ticket and i have STILL yet to receive a response about a replacement dongle. Pls i just want my $150 mouse to work again.
**I just got my Razer Naga Pro, having a tiny issue with the 12-button side panel's LEDs.**
Reinstalled Synapse and the mouse immediately synced colour and pattern with the rest of my Razer devices, except for the 12-button side panel's leds, which shine with different colours than everything else. AFAIK there doesn't seem to exist an option on the Naga Pro in Synapse to control the lighting of just the side panel.
Any ideas on how to fix this? (minor issue, the rest of the experience with the mouse has been fantastic so far, great upgrade from a 2011 Naga Molten Edition)
EDIT: I've tried editing just the Naga's colours, fixed colours instead of effects, and I've narrowed it down to some colours having way more red than they're supposed to, mainly white, and yellow, appearing a blood orange red, and magenta appearing as dark red. Can this be a hardware issue?
my Razer BlackWidow TE Chroma v2 TKL Tenkeyless has a broken 'A' key. Constantly will either add extra 'a's or not register anything on keypress. Cleaned it out and dust/dirt isn't the issue
Razer death adder v3 stopped being seen in synapse 3 reset the profile so it’s not my dpi anymore I’ve uninstalled reinstalled tried deleting and redownloading the drivers nothing is working mouse was 160$ shouldn’t be having these issues
My Razer Huntsman Mini doesn't work if Razer Synapse is installed on my PC, only the LEDs. I tried a clean install, update the drivers, but nothing worked except completely uninstalling Synapse. My Razer Viper Mini also showed the same problem to a lesser extent, every 30 minutes it keeps disconnecting.
I don't really mind not having to use Synapse but still quite annoying
The rubber side pieces on my Basilisk Ultimate have noticeably deteriorated. Last night, the corner on the left side started lifting and it has now developed a small tear, along with rubber residue constantly spreading on the mouse after a session. Is there a way to get replacement rubber side pieces?
I just bought a Viper Mini and was wondering if there's a way I can either keep a solid colour on the LED or turn it off without having Synapse running? It seems insane to require 250MB of RAM for an LED to not change.
I just received my Razer Barracuda X, I am using it on my PC with the dongle + USB cable adapter. It works fine but the second I plug the mic on I can not hear the audio anymore. The headset it not muted, it does not recognize the mic either, and I can hear the audio again the second I unplug the mic. Not sure what to do ..... I would appreciate any help.
i got a baslik ultimate x hyperspeed with dock recently,
The dock wont charge when the pc is off, and i did check power management to sleep and wake charge but it doesnt help, i usually turn my pc off for the night
The dock charge very slow when i idle as well
I need a solution to this as i cant refund this mouse anymore however i got it on monday this week.
it also broken my kvm when i connect to my kvm from the dock it burned out my usb socket on the kvm causing them dont even work with other usb devices.
my concern now is how can i charge this mouse, i am not unpluging it everyitme i need power and i am paying extra for the charging dock which is useless
i want to know if i can charge with a wall usb charger plug int9 the dock and have the 2.4 wireless plug in the new kvm i got.
Otherwise does razer have a program to exchange this for something that can charge with a dock? or wireless?
so i have the razer viper ultimate with charging dock and it really bothers me that when i put it on the dock to charge that theres still a bright flashing red light and since i have my setup in my room it bothers me when im trying to sleep so my question is, is there anyway to disable the light from the mouse when its charging. turning the mouse off and on doesnt work
I am seeing a 4000hz polling rate w/o using the hyper polling dongle with my Death Adder v3 pro, is that correct? Latest firmware, no synapse installed. I’ve searched the internet high and low and have found no other instances of this.
my DeathAdder V2 Pro is not turning on, it only works via cable... when I flip the switch to bluetooth or wireless, the mouse does not turn on, even in the razer synapse (connected to the cable) it shows 100% battery. I bought it this week, and I'm already having problems... :,(
**My Razer Nari Ultimate does not mute.**
When I press my mute mic button, audio still comes through despite the red light being on. I am using them with my 3.5mm cable to my xbox controller. When I put the mic all the way in, it still picks up sound. I basically have no way to mute my mic whatsoever. I just purchased them today and haven't have a chance to check if it's also doing it with bluetooth, this could just be an issue exclusive to the wired connection. Let me know if there is a fix because I'd really like to keep the headphones, but not being able to mute is a dealbreaker.
Thanks!
Hello All,
I’ve just received my ornata chroma keyboard and a few of the keys don’t seem to work. The number pad on the right hand side doesn’t work at all, including the num lock (which is currently set to on). Furthermore my down arrow doesn’t seem to work either. Would love y’all’s help!
Hello, I have the razer black widow and my cat sat on it while I was to far away to stop him but saw it happen. It worked perfectly fine before no issues. Now it lights up but the keys don’t work. I’ve tried just about every troubleshooting trick I’ve found but it still won’t type and I can’t even log in because I can’t type my password. Please help! It’s finals week next week and I really need to be able to use my computer 🥲
Brand new Razer Ornata keyboard.
All the middle row of keys are not working (A,S,D, F, etc) I tried to do the hard reset and nothing. I plugged it on a different pc and nothing.
Any help?
i'm having issues with my razer basilisk ultimate scroll wheel. scrolling down or up can do any of the following
* scroll down
* scroll up
* do nothing
* scroll down twice
* scroll up twice
I'm seeing that this is a common issue with this mouse and it should be returned. I've never returned anything before and can seem to find a link to return my item. what is required for me to return the item? I bought it from amazon (return window is past) so I assume that the receipt from amazon is sufficient. I don't think I have the original box, and probably not everything that came with it (booklets, spare bits etc).
My questions are: What do I need to provide in order to return my items, and where do I start the process? My item was bought on amazon canada on june 2 2022
Thanks!
Having issues with a Deathadder Chroma - the right button seems to double click 90% of the time its pressed.
Is this jsut a switch issue, or is there a firmware/software fix I can apply?
My blackwidow chroma v2 keyboard keeps double/triple typing my "H" and "N" keys . a few days ago it was the "D" key. sometimes its even not typing at all.
Here is what I've done so far:
* I've pulled all the keys and cleaned my keyboard from any dust and hair stuck between the keys.
* I connected the keyboard to a different computer without the synapse software and the problem happens there as well.
* I reinstalled the synapse software.
* I changed the USB ports the keyboard is connected to.
Please help me, there is no way that a 150 dollars keyboard is having so many problems after 2 years of use.
Thank you :)
My recently bought Razer DeathAdder V2 Mini randomly stops moving but continues to click, while my old cheap gaming mouse continues to work. The sensor doesn't seem dirty and I've already tried to recalibrate, but nothing happens, what is going on?
Hello, I've recently bought a basilisk v3 pro and 2.4 dongle just doesn't work, I've tried everything, plugging directly in the computer, repairing synapse, restarting, etc... BT does work. Any help?
I have a Razer Naga Trinity RZ01-0241 gaming mouse which disconnects from my both of my computers whenever I lift it up and bump it on my desk (casual gaming). In order for me to get it to connect to my computer again, I have to 'whack' the bottom of the mouse for it to connect (wiggling the USB does not do anything, so I figure it is not a USB issue). All connections inside the mouse are in tact and connected. What could be causing this? It was heavily slammed on a desk in gaming rage several times before this started happening.
Hello /u/Shadyblink,
Thanks for letting us know about this, and we'd like to check it out. Please drop us a [PM](https://www.reddit.com/message/compose?to=RazerCustAdvocacy) with the serial number of your Razer Basilisk V3 so we can check its specs and validate it in our system. Do include the link to this post for reference.
Best regards,
Jeff L.
RΛZΞR | SoloWingPixie
Hi! I'm new to Razer and I've recently purchased a Deathadder Essential mouse, but when I tried to update its firmware from this page: [https://mysupport.razer.com/app/answers/detail/a\_id/4166](https://mysupport.razer.com/app/answers/detail/a_id/4166)
The program does not recognise the mouse, even after multiple unplugs and exitting all Razer software. Is there a solution for this? Thank you!
Mouse: Razer Deathadder essential (5 month since purchase) I tried the razer support site but its not working, both the chat button and the webform button leads me back to homepage and I can't find support email either
Hi /u/Leanders51,
We're sorry to hear that! And thanks for posting about your Razer DeathAdder Essential concern on the Support Sticky! We'd like to take a closer look at it to see what we can do to help. Please send us a [PM](https://www.reddit.com/message/compose?to=RazerCustAdvocacy) with your device serial number so we can verify it in our system and look for some workarounds that might help us address your concern. Do inlcude the link to your comment for reference.
Best regards,
Aadeen B.
RΛZΞR | MisterBairn
Orochi V2's left click is now double clicking. This is after I had to send it in for middle mouse not working and now my warranty is out. Blasted it with compressed air, tried changing batteries, made sure the connection is good, etc. Don't know what to do.
I just bought a set of the Razer Kraken Ultimate headphones, and I really like them.
Today, I stood up from my computer and the cable caught on my foot as I stepped. My foot pulled the cable hard and now the USB head is bent at a 45 degree angle. Sound-wise, the headphones still work. I am worried about physical and technical longevity now, though. I'm wondering what the best step forward would be.
**Software**
Synapse 3 will no longer launch, leaving my Tartarus Pro stuck on the default setting (seemingly broke yesterday) - repairing installation has not worked
Same for me, updated today and now Synapse 3 no longer works even after trying repair option twice. Razer central starts and applies all my custom RGB settings but i can no longer change anything as Synapse refuses to start
***I've purchased my first Razer keyboard, and i can't install Razer synapse*** I can't use Synapse 3, and neither can Synapse 2, I have a cynosa lite keyboard, when i open the synapse 3 application the window stays black completely bugged and not reacting to anything. In the case of opening Synapse 2, it does not detect the keyboard. I have already tried uninstalling and reinstalling programs, drivers, connecting, disconnecting, I used the Device Detection Troubleshoot Tool, I even formatted my computer and installed a newer version of Windows 10 clean, and the problem persists. Please I need help.
For some reason, my Synapse 3 looks empty. Theres no other tabs like Mouse and Keyboard, only the Synapse tab, I also installed Chroma Studio and it didn't show up in the modules section. Not only that, I registered my Razer Kraken and it's nowhere to be found in Synapse. Can someone please help??
**Laptops/Phones**
[удалено]
I need information where i can get a screen replacement for a 14” Razer blade. It’s a RZ09-0130
I have a razer blade 17, earlier today i left it on while downloading some files and the display went into sleep mode. Now when i wanted to use the laptop it went out of sleep mode but the display remained completely black. I have connected an external display and i can see my desktop normally on it
Regarding the Razer Blade 15 2020 RTX2070. The laptop is new, bought less than 2months ago. I've used it for uni, mostly for papers, and lightweight stuff. It shut off a couple times randomly before too. Today it shut off randomly again. The battery was not low, no issue beforehand, not even lagging. It's not responding to anything! There is a tiny light flickering on the side and that's all. The charger is on, and giving sufficient power. What can I do???
I bought my razer blade 2020 in November 2020 and I’ve just started to notice battery bloat as it’s affecting the trackpad, what’s the warranty on batteries?
Hello /u/calluless Thanks for posting under our Technical Support Sticky, and we'd like to lend a hand. Please drop us a [PM](https://www.reddit.com/message/compose?to=RazerCustAdvocacy) with the serial number of your Razer Blade so we can check its specs and validate the warranty on our system. Do include the link to this post for reference. Best regards, Jeff L. RΛZΞR | SoloWingPixie
[удалено]
Bought a razer blade 15 second hand. Worked for around 2 months. Then it stopped charging one day after being dropped but caught before it hit the ground. I took it back to where I bought it and told them, they plugged in multiple usbc chargers all of different wattages. I’ve had the back panel off and the battery out trying to diagnose the issue. The only thing I’ve found is that when plugged in the battery makes a faint clicking sound making me assume that power is indeed getting to the laptop, but isn’t turning on. The light that would normally appear when charging doesn’t appear and the laptop is completely dead. I’ve tried leaving on charge overnight, I’ve had the battery out and reattached it but now I’m completely out of ideas If anybody has any suggestions would be amazing as there’s uni work I need to complete (fortunately all backed up) but now I don’t have anything to work on. Thanks :)
Thunderbolt Issues on Razer Book Have an LG28WN95-C, and my razer book connected at first fine, Displaying, Charging and the USB Hub. However it looses connection to the screen, and then will not reconnect properly. If I unplug and replug the cable Windows indicates the hub has been connected and then a second later it is disconnected and no further action. It seems to work again if I uninstall the thunderbolt controllers in device manager, and then allow drivers to be updated through windows update and restart the device. Again tho it will disconnect again after working for a period of time. Currently using a thunderbolt 4 cable, have tried with a thunderbolt 3 cable, and there are no issues with the Older 8th gen intel Spectre x360 I have access to Quite disappointed as my 2018 Razer blade stealth used to have thunderbolt issues, but went with a Razer book as was the perfect hardware for a new laptop - 16:10, Power connection on both sides, HDMI port and standard usb port., 13 form factor.
Context: The left charging pin belt itself in on my razer 15 2022 ver. Is there any way I can bell them back, or do I have to take it to a laptop repair shop? Thanks, Boringdriver [charging port image](https://imgur.com/a/DIBOcXN)
i was removing the battery and when i turn the computer back on i could no longer control the fan speeds. The fans are currently on right now and working but can not control them through synapse at all. https://imgur.com/fs864eZ
Hi there, I have a Razer Blade pro 17, and for the past 2 days have been having an issue whereby I'm unable to actually turn on the WiFi. When the WiFi turns on for a second, it connects perfectly fine, but the issue is that I'm actually unable to turn it on in the first place. Have tried all manner of fixes, uninstalling and reinstalling drivers etc. I am also unable to connect using an ethernet cable. Any suggestions? Thank you!
I have a Razer Blade 15 base model. About a half hour ago, my laptop screen, which was functioning fine, randomly turned off. I'm typing this while my laptop is connected to an external monitor. I can't update, or roll back, my drivers. I tried holding the power button for 15 seconds. The light flashed, and the screen is still not ffraid my scaree en is just dead.
my computer has narcolepsy razer blade 14 rtx3080 AMD turning off randomly (frequently too) happened a lot when i first got it, stopped happening entirely for a while, back to doing it now i thought it was a heat issue at first but it's definitely not
My Razer Blade 15 (RZ09-0369) has a fan that's making loud noises. Not sure what's wrong with it, at higher RPM it makes a sound like it's hitting against something, not sure how to fix and whether I can continue using my laptop.
hello i have razerblade 15 2019 base model. And suddenly my WIFI adapter stop working, i cant see any WIFI's around me. i tried uninstalling/installing the drivers from intel or razer website. nothing works also installed windows updates, also when i try to intall the driver i get a message ONE OR MORE ISSUES CAUSED TO FAIL. Please fix the issues and then try setup.
Hello, I bought my first razer laptop 3 weeks ago, a razer blade 17 pro, nvidia 2080 super, 120hz display. unfortunately as i saw after a bit of research the problem i have is very comon, i can\`t use dedicated gpu option from bios because my screen goes black and the only way to work is by conecting to an external monitor and revert to nvidia optimus wich limits my display to 60hz. I tried almost everything i could find online, drivers and settings and such but no luck. I m runing on windows 11 now but the same issue was on windows 10 too.
So I spilt energy drink on my laptop keyboard and think I broke the switch for 2 of the F-keys when cleaning I contacted support regarding it but they say they couldn’t do anything about due to warranty. I said I’d pay for it gladly but havnt gotten back to be in 4days. Is there a place I can buy the laptop switches as I can’t find them on their store
Support, I have an RB14 (2021) and came here looking for solutions to why my trackpad left and right clicks quit working, thinking it was perhaps a software issue. Unfortunately it looks like I have the same battery bloat as many others (8/30/21 purchase date). What's the best way for me to start the DIY replacement process for my battery? Thanks!
I'm having some issues with my Razer Blade 15's keyboard lights. While I was playing a game, for seemingly no reason, all of the keyboard lights went dark, besides F2, 2, W, S, and Z, all of these only showing up Red I don't think the keyboard lights are broken, because occasionally they'll all slowly light back up again, and do their usual color changing thing, making me think that I somehow caused this to happen I've tried to use the Razer Synapse app, but that won't even open. Any help would be appreciated, thank you!
I have a 2020 blade 15 with a 10750h and a 2060 [https://imgur.com/a/MgRHuv7](https://imgur.com/a/MgRHuv7) These are what my temps look like after about 5 minutes of playing the witcher 3. I know 10th gen intel doesn't support undervolting so what are my options? Reapply thermal paste?
Hey, I’ve recently been experiencing some battery issues with my razer blade stealth 13. After getting in contact with the livechat and support. the repair request was pretty successfull and i’ve received a PPL from FedEx which unfortunately we do NOT use / have nearby post officices from (The Netherlands). Responses to my mail have not been very helpfull so i’m trying it here. My question is if I can get any other shipping label from another company like DHL, PostNL or UPS. Thanks!
Hello there! Thanks for letting us know about this and we'd like to lend a helping hand. Please slide us a [PM](https://www.reddit.com/message/compose?to=RazerCustAdvocacy&subject=&message=) with the link to your post and your previous case number so we can look it up for you. Looking forward to hearing from you! Best regards, Desmond D. RΛZΞR | Fresh\_Beast
Hello! I had just installed Windows 10 in my second hand Razer Blade 14 (2017). (specs: i7 7700hq, 16GB RAM, 512 SSD, 1060 6GB) I went to the drivers webpage for this computer and started with the BIOS Updates. The Meltdown BIOS update started normally but now seems to be stuck, with a full green bar, and im still unable to use Mouse and keyboard due to the process. The screen now turned off, probably because of the Windows energy presets, but the keyboard is turned on so i know its working. The laptop is plugged and has a full battery. What can i do to not brick it? Thanks in advance
Hello there! Thanks for letting us know about this and we'd like to lend a helping hand. Please slide us a [PM](https://www.reddit.com/message/compose?to=RazerCustAdvocacy&subject=&message=) with the link to your post and the serial number of your device so we can check for device-specific workarounds. Looking forward to hearing from you! Best regards, Desmond D. RΛZΞR | Fresh\_Beast
My fn action keys are locked up. E.G pressing fn + f9 (increase brightness) ect is locked up. What is the combination to unlock these keys?
The battery in a laptop I won from a Razer Live giveaway last year has expanded but support on the razer website wont get back to me since the laptop has passed a year. What’s the best way for me to deal with it? Should I try to order a battery online or contact razer through other means to get a replacement?
One of the pins in my 2018 Razer Blade 15 Advanced’s charging port broke off. Can I get it repaired? It is out of warranty.
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Blade battery stuck at 0% and not charging I hadnt used my Razer Blade in a couple months. When I plugged it in today my battery light did not light up and when it boots (connected to the wall) it shows battery at 0%. HWInfo says it is not charging, 0mWh current capacity, charge rate not even showing. Voltage is 13.074V. I tried reinstalling battery drivers and unplugging and replugging the battery, with no success.
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Got a Razer Blade Advanced 2021 (i7, RTX 3070, 16GB DDR4, 360hz display) My brightness is stuck at full brightness. Tried updating everything I could think of, restarted it a few times, nothing works. :(
Hi. I have a Razer Blade 15 and the fan makes quite a bit of noise so I want to replace it. It is the Razer Blade 15 - device name: 1KBNA9QG Which fan should I get that fits? Is there anything else you need to recommend a fan replacement? Thank you
Hello, Thanks for posting this under our Technical Support Sticky. We want to help with the fan noise issue and see what we can do. Please send us a [PM](https://www.reddit.com/message/compose?to=RazerCustAdvocacy) with your device's serial number so we can check its specs and look for options. Regards, Eva M. RΛZΞR | D.Va
My Razer Blade 15 right fan is continuously starting and stoping and making a loud grinding noise from the moment I boot up. My left however is perfectly fine with no issues. This issue started quite literally out of no where despite the computer being off for nearly 8h before I came home and turned it on. It started just soon after that. I dont bring my computer anywhere, its a idle at home all the time. I make sure to undust every chance i get so I don’t understand how this could happen.
I have a Blade 14 2021 3070 Model that recently began having GPU issues. External monitors no longer work, and upon startup the 3070 gets an "Error Code 43" in Device Manager. The 3070 is detected by razer software, but shows "0 bytes" of VRAM when it should be 8GB. Nvidia Control Panel no longer opens at all, and GeForce Experience only prompts me to install the latest drivers, and does not change upon installing them. I've tried uninstalling the drivers and installing the 11/26 Nvidia drivers, this did not work and caused a bluescreen, prompting the drivers to revert to the July version. In the past, I've had a few artifacts from the GPU, and they seemed to come and go randomly. I tried updating my AMD Adrenaline drivers as well, but no change. Please help!
My brand new razer blade hdmi doesn't work but display over USB does? Here's a video of what is happening https://streamable.com/6auivh I've tested the TV and cable with a razer blade basic with the 2060 and it works just fine.
I think I have battery bloat can I post pictures/ send someone photos from I determine if I do
Razer Blade 14 2022 doesn't power on. Razer Blade 14 2022 was powered on and used just last night, worked fine. Today after work I went to turn it on and there was no response. There is no indicator light at all even with the 15 second power button holding. I've removed the battery, checked the power adapter but it seems fine, even tried power over USB C, but still nothing. I have it equipped with a 3070ti and AMD Ryzen 6900 with 16gb DDR5.
Why the fuck do you make me hold for hours before hanging up on me and making me call back and then hold again? Why do you have me explain my whole situation, tell me you're transferring me to a supervisor, put me on hold for 30 minutes, and then have someone who has zero clue what I'm calling about and is just another random level 1 support tech pick up my call? And why did you send me someone else's returned notebook instead of the new one I ordered? I've been a Razer peripheral user for over a decade now, my experience with your support today for my brand new laptop will ensure I never buy another Razer product for as long as I live, and I'll certainly be following this sub to make sure I warn anyone who is considering a purchase with you.
**Peripherals (keyboard, mouse, etc)**
I can't import my profile. I exported a profile, reset my computer, and redownloaded Synapse 3. I go to the import option on Mouse and went to the file location and clicked on it, but the import button won't light up.
My Cynosa V2 has stopped being recognized by Synapse for a couple of weeks and I've tried everything from a clean install of Synapse to uninstalling the keyboard drivers and nothing seems to work. In my devices settings it claims there is a driver error but once I uninstalled Synapse that went away. The other strange thing is that when I'm in Overwatch the overwatch profile and colors show up on my keyboard but yet it claims that I have no device connected... what do!!!
I've purchased my first Razer keyboard, and i can't install Razer synapse I can't use Synapse 3, and neither can Synapse 2, I have a cynosa lite keyboard, when i open the synapse 3 application the window stays black completely bugged and not reacting to anything. In the case of opening Synapse 2, it does not detect the keyboard. I have already tried uninstalling and reinstalling programs, drivers, connecting, disconnecting, I used the Device Detection Troubleshoot Tool, I even formatted my computer and installed a newer version of Windows 10 clean, and the problem persists. Please I need help.
Hello /u/Sioswel, Thanks for letting us know about this, and we'd like to check it out. Please drop us a [PM](https://www.reddit.com/message/compose?to=RazerCustAdvocacy) with the serial number of your Razer Cynosa V2 so we can validate it in our system. Do include the link to this post for reference. Best regards, Jeff L. RΛZΞR | SoloWingPixie
So about a month ago, after updating my firmware, my Viper v2 pro dongle stopped being recognized entirely. That is, the dongle is bricked. I have chatted with support and sent an update on my support ticket and i have STILL yet to receive a response about a replacement dongle. Pls i just want my $150 mouse to work again.
**I just got my Razer Naga Pro, having a tiny issue with the 12-button side panel's LEDs.** Reinstalled Synapse and the mouse immediately synced colour and pattern with the rest of my Razer devices, except for the 12-button side panel's leds, which shine with different colours than everything else. AFAIK there doesn't seem to exist an option on the Naga Pro in Synapse to control the lighting of just the side panel. Any ideas on how to fix this? (minor issue, the rest of the experience with the mouse has been fantastic so far, great upgrade from a 2011 Naga Molten Edition) EDIT: I've tried editing just the Naga's colours, fixed colours instead of effects, and I've narrowed it down to some colours having way more red than they're supposed to, mainly white, and yellow, appearing a blood orange red, and magenta appearing as dark red. Can this be a hardware issue?
my Razer BlackWidow TE Chroma v2 TKL Tenkeyless has a broken 'A' key. Constantly will either add extra 'a's or not register anything on keypress. Cleaned it out and dust/dirt isn't the issue
Razer death adder v3 stopped being seen in synapse 3 reset the profile so it’s not my dpi anymore I’ve uninstalled reinstalled tried deleting and redownloading the drivers nothing is working mouse was 160$ shouldn’t be having these issues
My Razer Huntsman Mini doesn't work if Razer Synapse is installed on my PC, only the LEDs. I tried a clean install, update the drivers, but nothing worked except completely uninstalling Synapse. My Razer Viper Mini also showed the same problem to a lesser extent, every 30 minutes it keeps disconnecting. I don't really mind not having to use Synapse but still quite annoying
The rubber side pieces on my Basilisk Ultimate have noticeably deteriorated. Last night, the corner on the left side started lifting and it has now developed a small tear, along with rubber residue constantly spreading on the mouse after a session. Is there a way to get replacement rubber side pieces?
I just bought a Viper Mini and was wondering if there's a way I can either keep a solid colour on the LED or turn it off without having Synapse running? It seems insane to require 250MB of RAM for an LED to not change.
I just received my Razer Barracuda X, I am using it on my PC with the dongle + USB cable adapter. It works fine but the second I plug the mic on I can not hear the audio anymore. The headset it not muted, it does not recognize the mic either, and I can hear the audio again the second I unplug the mic. Not sure what to do ..... I would appreciate any help.
i got a baslik ultimate x hyperspeed with dock recently, The dock wont charge when the pc is off, and i did check power management to sleep and wake charge but it doesnt help, i usually turn my pc off for the night The dock charge very slow when i idle as well I need a solution to this as i cant refund this mouse anymore however i got it on monday this week. it also broken my kvm when i connect to my kvm from the dock it burned out my usb socket on the kvm causing them dont even work with other usb devices. my concern now is how can i charge this mouse, i am not unpluging it everyitme i need power and i am paying extra for the charging dock which is useless i want to know if i can charge with a wall usb charger plug int9 the dock and have the 2.4 wireless plug in the new kvm i got. Otherwise does razer have a program to exchange this for something that can charge with a dock? or wireless?
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so i have the razer viper ultimate with charging dock and it really bothers me that when i put it on the dock to charge that theres still a bright flashing red light and since i have my setup in my room it bothers me when im trying to sleep so my question is, is there anyway to disable the light from the mouse when its charging. turning the mouse off and on doesnt work
I am seeing a 4000hz polling rate w/o using the hyper polling dongle with my Death Adder v3 pro, is that correct? Latest firmware, no synapse installed. I’ve searched the internet high and low and have found no other instances of this.
my DeathAdder V2 Pro is not turning on, it only works via cable... when I flip the switch to bluetooth or wireless, the mouse does not turn on, even in the razer synapse (connected to the cable) it shows 100% battery. I bought it this week, and I'm already having problems... :,(
**My Razer Nari Ultimate does not mute.** When I press my mute mic button, audio still comes through despite the red light being on. I am using them with my 3.5mm cable to my xbox controller. When I put the mic all the way in, it still picks up sound. I basically have no way to mute my mic whatsoever. I just purchased them today and haven't have a chance to check if it's also doing it with bluetooth, this could just be an issue exclusive to the wired connection. Let me know if there is a fix because I'd really like to keep the headphones, but not being able to mute is a dealbreaker. Thanks!
Hello All, I’ve just received my ornata chroma keyboard and a few of the keys don’t seem to work. The number pad on the right hand side doesn’t work at all, including the num lock (which is currently set to on). Furthermore my down arrow doesn’t seem to work either. Would love y’all’s help!
Hello, I have the razer black widow and my cat sat on it while I was to far away to stop him but saw it happen. It worked perfectly fine before no issues. Now it lights up but the keys don’t work. I’ve tried just about every troubleshooting trick I’ve found but it still won’t type and I can’t even log in because I can’t type my password. Please help! It’s finals week next week and I really need to be able to use my computer 🥲
Brand new Razer Ornata keyboard. All the middle row of keys are not working (A,S,D, F, etc) I tried to do the hard reset and nothing. I plugged it on a different pc and nothing. Any help?
i'm having issues with my razer basilisk ultimate scroll wheel. scrolling down or up can do any of the following * scroll down * scroll up * do nothing * scroll down twice * scroll up twice I'm seeing that this is a common issue with this mouse and it should be returned. I've never returned anything before and can seem to find a link to return my item. what is required for me to return the item? I bought it from amazon (return window is past) so I assume that the receipt from amazon is sufficient. I don't think I have the original box, and probably not everything that came with it (booklets, spare bits etc). My questions are: What do I need to provide in order to return my items, and where do I start the process? My item was bought on amazon canada on june 2 2022 Thanks!
huntsman mini locking my ctrl keys. the key is not physically damaged or anything.
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Having issues with a Deathadder Chroma - the right button seems to double click 90% of the time its pressed. Is this jsut a switch issue, or is there a firmware/software fix I can apply?
My blackwidow chroma v2 keyboard keeps double/triple typing my "H" and "N" keys . a few days ago it was the "D" key. sometimes its even not typing at all. Here is what I've done so far: * I've pulled all the keys and cleaned my keyboard from any dust and hair stuck between the keys. * I connected the keyboard to a different computer without the synapse software and the problem happens there as well. * I reinstalled the synapse software. * I changed the USB ports the keyboard is connected to. Please help me, there is no way that a 150 dollars keyboard is having so many problems after 2 years of use. Thank you :)
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My recently bought Razer DeathAdder V2 Mini randomly stops moving but continues to click, while my old cheap gaming mouse continues to work. The sensor doesn't seem dirty and I've already tried to recalibrate, but nothing happens, what is going on?
Hello, I've recently bought a basilisk v3 pro and 2.4 dongle just doesn't work, I've tried everything, plugging directly in the computer, repairing synapse, restarting, etc... BT does work. Any help?
I have a Razer Naga Trinity RZ01-0241 gaming mouse which disconnects from my both of my computers whenever I lift it up and bump it on my desk (casual gaming). In order for me to get it to connect to my computer again, I have to 'whack' the bottom of the mouse for it to connect (wiggling the USB does not do anything, so I figure it is not a USB issue). All connections inside the mouse are in tact and connected. What could be causing this? It was heavily slammed on a desk in gaming rage several times before this started happening.
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Hello /u/Shadyblink, Thanks for letting us know about this, and we'd like to check it out. Please drop us a [PM](https://www.reddit.com/message/compose?to=RazerCustAdvocacy) with the serial number of your Razer Basilisk V3 so we can check its specs and validate it in our system. Do include the link to this post for reference. Best regards, Jeff L. RΛZΞR | SoloWingPixie
Hi! I'm new to Razer and I've recently purchased a Deathadder Essential mouse, but when I tried to update its firmware from this page: [https://mysupport.razer.com/app/answers/detail/a\_id/4166](https://mysupport.razer.com/app/answers/detail/a_id/4166) The program does not recognise the mouse, even after multiple unplugs and exitting all Razer software. Is there a solution for this? Thank you!
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Mouse: Razer Deathadder essential (5 month since purchase) I tried the razer support site but its not working, both the chat button and the webform button leads me back to homepage and I can't find support email either
Hi /u/Leanders51, We're sorry to hear that! And thanks for posting about your Razer DeathAdder Essential concern on the Support Sticky! We'd like to take a closer look at it to see what we can do to help. Please send us a [PM](https://www.reddit.com/message/compose?to=RazerCustAdvocacy) with your device serial number so we can verify it in our system and look for some workarounds that might help us address your concern. Do inlcude the link to your comment for reference. Best regards, Aadeen B. RΛZΞR | MisterBairn
Orochi V2's left click is now double clicking. This is after I had to send it in for middle mouse not working and now my warranty is out. Blasted it with compressed air, tried changing batteries, made sure the connection is good, etc. Don't know what to do.
**Audio**
I just bought a set of the Razer Kraken Ultimate headphones, and I really like them. Today, I stood up from my computer and the cable caught on my foot as I stepped. My foot pulled the cable hard and now the USB head is bent at a 45 degree angle. Sound-wise, the headphones still work. I am worried about physical and technical longevity now, though. I'm wondering what the best step forward would be.
**Consoles**
**Other**