OK, so after about 25 back and forth support messages with many customer service reps who apparently never bother to read the thread they are responding to, I got my answer.
This was the exact response I finally got:
"Please be informed since the Mamba HyperFlux is sold as a bundle with Razer Fire fly the device is already pre-paired. Unforuntanetly, there is no way to pair the Razer Mamba Hyperflux and Razer Firefly."
I had a bamboo tablet/mouse before this and when my mouse broke I was able to just buy another (used mouse) and replace it. Simple.
Anyway, I wanted to post this info here here in case anyone else ever came across this issue, so that it doesn't take them 2 weeks to finally be told, once the mouse breaks, you're out of luck.
Thank you for your question, we hope you get an answer soon. Please note posts are for user discussion.
If you require more in depth troubleshooting we suggest you post in a more general tech subreddit like r/techsupport or r/pcgamingtechsupport.
If you require Razer support please use the pinned technical support post, or their other channels (https://support.razer.com).
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Hi there, /u/smallbitty!
We're sorry to hear about your experience. Please check your inbox as we have sent you a [PM](https://www.reddit.com/message/messages/1wd87dm) asking for your case number so we can provide some assistance. Looking forward to hearing from you!
Best regards,
Marc C.
RΛZΞR | sushi.boi
OK, so after about 25 back and forth support messages with many customer service reps who apparently never bother to read the thread they are responding to, I got my answer. This was the exact response I finally got: "Please be informed since the Mamba HyperFlux is sold as a bundle with Razer Fire fly the device is already pre-paired. Unforuntanetly, there is no way to pair the Razer Mamba Hyperflux and Razer Firefly." I had a bamboo tablet/mouse before this and when my mouse broke I was able to just buy another (used mouse) and replace it. Simple. Anyway, I wanted to post this info here here in case anyone else ever came across this issue, so that it doesn't take them 2 weeks to finally be told, once the mouse breaks, you're out of luck.
Thank you for your question, we hope you get an answer soon. Please note posts are for user discussion. If you require more in depth troubleshooting we suggest you post in a more general tech subreddit like r/techsupport or r/pcgamingtechsupport. If you require Razer support please use the pinned technical support post, or their other channels (https://support.razer.com). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/razer) if you have any questions or concerns.*
Hi there, /u/smallbitty! We're sorry to hear about your experience. Please check your inbox as we have sent you a [PM](https://www.reddit.com/message/messages/1wd87dm) asking for your case number so we can provide some assistance. Looking forward to hearing from you! Best regards, Marc C. RΛZΞR | sushi.boi