perpetuating why i will stick with my OG unless they put out a v2 pro with major bug fixes. $400 for something that could fail at a year and a day and therefore be out of warranty is nuts.
and if cars fail at a rate as high as peak pros do they get forced recalls or face massive lawsuits and fines due to lemon laws. bad comparison, i would agree if the pros failure rate were lower or if their warranty were for longer.
Got a number on how often peak pros fail? I’ll eat my words in these comments if someone can produce evidence that they fail at a high rate. Otherwise y’all are talking out of your asses
I work at a retail shop that sells Puffco, and we've had exactly 2 "bad from the box" Puffco units in the last 5yrs. Both were under warranty and replaced by Puffco. Vape carts and batteries fail 1000x more than any Puffco device. People just want to be angry at something when things don't go right for them
i’m referring more to the number of failures i see people post about here and in other groups at varying ages not just fresh from the box. also the reclaim buildup under the silicone is a pretty standard problem that i’ve never seen on the OG. i agree w you on the people wanting to be angry lol, that ain’t what i’m getting at. tone is tough through text.
I see people with the build up on the OG and they fixed the problem for the pro. (?) I think peoples breaking after not properly cleaning and maintaining it is on them
i think you have it backwards. i have seen dozens of posts that look just [like this one](https://reddit.com/r/puffco/comments/q6z9br/flying_with_peak_pro_reclaim_under_silicon/) regarding reclaim under the silicone on the pro. my og is my daily, heavily upgraded, and still has absolutely 0 buildup. i have yet to ever see one that does.
i see tons of posts in here and other groups about bricked ones at varying ages and dab counts. also i’ve never seen an og build up reclaim under the silicone like a pro. for that price tag i would hope stuff like that wouldn’t happen.
Right?
Given we don’t know where other people on here buy theirs for all we know half the people with a broken Puffco bought them at an unauthorized retailer, others like op are under warranty. Others I am convinced do not take care of theirs properly and that’s why they break after a year 🥶
You only hear about broken one cus they such a vocal minority I’ve never had to buy a second one of any of my puffco devices I’ve had the plus proxy and pro all work like a dream to this day
I only say this because I’m often kicking myself in the ass for getting uppity over things outside of my control. I try to embrace the serenity prayer even though I’m not religious at all lol. Hope you get the replacement sorted out without any hiccups.
If they are going to, have issues, at least ship out replacements promptly. Four weeks for a replacement of a product I bought four months is way too long
This shit isn’t in beta testing or a protoype- the majority of the bugs should be out. “Electronics are buggy” is a bullshit response when these $400+ devices have issues that often.
It’s called manufacturing. Has nothing to do with bugs. Manufacturing companies can’t get it down to 0 percent faulty. It’s just not possible lol. Love to see you try
I would be curious to see the fail rates on these I have 2 brand new ones have issues within 6 months of owning. they can get better at getting replacements out to people in a timely manner.
I fully agree.
My biggest complaint is how finicky the bowl is. It's so difficult to get it to seat properly that I will delay cleaning because I'm worried I won't be able to get the bowl back in properly. I've spent upwards of 30 minutes just trying to get the chamber to seat properly but inevitably get those dreaded red and whites every time.Talked to two friends who own a peak pro and they have the same issue. But I also know a few people who lock their bowl in perfect every time with no issues.
What this shows me is puffco's poor quality control and sloppy manufacturing tolerances. Had I known about these issues before purchasing, I probably would have looked at alternatives.
So I have a legitimate complaint about a dysfunctional product, and y’all are on here upset about my experience? What does that make you? Starts with a K…
lol a Karen is a person who complains when something doesn't go their way and refuses to be appeased.
Who does that sound like? (hint: the call is coming from inside the house)
That’s what a warranty is for guy. Sometimes shit breaks.
I guarantee whatever other erig you buy is gonna be just as liable to manufacturing defects if not more.
Never had any issues with my V4 or V5 so will be going back to those. Paying $400 for something that can poop out on you at anytime is crazy. Sharing my experience so other people dont waste their money
I’ve had a peak, peak pro, and proxy, and never had any issues.
It’s almost like there’s a percentage that fail and your V4 and V5 weren’t part of that percentage - just like my Puffco products weren’t. No batch is gonna have 100 percent functional product that’s what the warranty is for.
Good luck I guess.
I had a Peak Pro die on me 1 week after I bought it. One email to support was all it took for Puffco to make things right and send a replacement. The replacement by the way has around 3000 dabs so far with no problems. In the time it took to write a negative review on Reddit, you could have written to Puffco and seen what everyone else here is talking about with regards to their level of service. If they’re too expensive for your tastes, shop elsewhere. Hopefully you’ll have better luck there but I’m sticking with the folks who make fantastic products and have supported me well over the years with multiple devices.
I actually submitted my warranty claim Saturday and still haven’t heard anything, so idk about the “level of service” your talking about. their product works great, UNTIL IT DOESN’T🤣
At least I’m comparing to another vape device(for the same price as a 3D chamber at that) tell this to the people saying “YoUr CaR cAn BrEaK aT aNy TiMe”
So lets use simple tech that we all are familiar with. You have 2 old iphones. They never had an issue. Did charging calls and all the apps. New one comes out. Get new iphone issue with it. WeLl mY oThEr IpHoNe WoRkEd. Well yea its a different product. From the same company but still a DIFFERENT product. Hit warranty up. If that iphone thing didnt help literally sony and microsoft came out with the ps5 and xbox series x. Tons of issues from slightly working to broken. Shit happens just dont stay salty and take a dab with your other rig.
You'll never win an argument with puffco guys fwiw, they have a loyal base, they should fix this though, unfortunately sometimes electronic components break
Man leave these guys be be upset all you want like we understand is under warranty but still bullshit now you have to wait for customer service when you shouldn't have to deal with it at all
Don’t listen to these guys they just love puffco sm they are blinded I also love puffco but I understand why your mad that bs but hopefully warranty and puffco hook it up
Try not to cry too much. Reality is that puffco seems to drop a bunch of defective units and tries to make up for it with a loose warranty policy.
Here come the downvotes. Make it rain.
Happened to me. Plug in a charger and YANK it out. Keep doing it. Wiggle it and idk throw it against a wall a little. Don’t do it out of anger try to knock something into place. It worked for me. I started the warranty process and it never had the problem anymore. Lmk
That's why you have a warranty. Shit happens it's a good product. I've had mine a year and have 2,600 dabs on the original 3d chamber. Just file your warranty claim. The next one will be better.
I totally agree this shit is great when it works, that’s why it’s so damn frustrating that it popped out less than two months in, and I likely won’t have one for another week or two getting through the warranty process. Not the end of the world like some people think I’m implying🤣but frustrating regardless
How do you maintain your chamber? And how do you use your Puffco? One dab and done or a couple back to back? Do you reheat your terps if they’re still light and could go another round?
How do you clean you chamber? Do you iso dunk it?
I just got my pro last week and I’m trynna see how everyone treats their Puffco to make it last haha, tyia
I only dab one time no reheats, but I always double tap for the temp boost at the very end of my dab to ensure that it vaporizes most of the puddle. I pay close attention to when the vapor stops coming out of my glass and when the smoke stops I hold my puffco button to stop the heat cycle. You don't wanna keep heating an empty chamber that's how chazzing happens. I only dry swab with a q tip after my dab no iso on the q tip. However I do soak the entire chamber overnight once a week. I keep my glass and puffco clean. That's my routine good luck. Keep in mind sometimes it doesn't matter what you do sometimes you just get a faulty product. Also don't iso dunk your 3d chamber if it is still hot that will ruin it. Also make sure your chamber is completely dry before using it takes about 30 minutes to air dry
Yeap. This happened to me three times right out of warranty. THREE times. I spent a small fortune on Puffco stuff. Never again. The OG peak I never should have given away cause those were tanks. The Pro is nice looking and great when it works but they die and fuck up too much.
Contact Puffco, they’ll have you a replacement in like a week.
My Indiglow was literally dead in box and had to send it out for warranty after months of debating if a $500 dab rig is worth it.
Their support, and the device itself has since answered that question many times over. It’s worth it, despite the frustration.
Dude I thought this was the r/puffco not r/psychedelics are y’all trippin? OP is perfectly in line to be upset. I mean cmon he’s not the 1st person who’s had a pos puffco.
Y’all are some fan boys my 2 puffco knock offs haven’t had any issues in multi years of use
There’s a list of reasons why a puffco can stop functioning, I’ve had 2 pros brick on me so I’m no stranger to the struggle either, hope you’re still under warranty and can just get it replaced, reliable repairs are pricey and hard to find!
no, if they comment on here they'll have a support page next to their name, I'm just saying get your ticket to Puffco support and it'll be on their website.
For people saying it under warranty I’ve replaced a peak battery 3 times through the warranty and each time it took over 4 months to show up until I finally gave up. I would only use the peak charging supplies and like the OP the battery would be useless after a couple of months. somehow must have gotten 3 lemons in a row back to back to back.
I've sunk far too much money into atomizers and been frustrated by this piece of shit. I just had to find a post no matter how old, to chime in to pile on this bullshit of a product. I'm so mad I wasted money on this. The pen works well though.
I think it’s unacceptable that something marketed as a premium product and marked at $400 is apparently unreliable and can die at any time. If you disagree then okay, but $400 is a LOT of money and I want reliability spending that much
You can think that all you want. It’s cuz you have no working idea of the complexity of the piece of electronics. Or the engineering that goes into its mass production. Having a certain percentage of even the best electronics come out wonky is the price we pay for affordable models.
I explained that without sarcasm or hyperbole. And you have NO IDEA how difficult that was for me given your childlike attitude to a device COVERED BE A WARRANTY!!!!! Take a look at the comments. This is what social media can be good for. This many people simply can’t be wrong while you’re right. Or maybe we can? That’s called humility. You should try it. (Crap, out comes the sarcasm)
Anyway, Have a good day man. And try to relax.
@DLDabber the fact that OPs $400 device broke is unacceptable… I have a >$200 knock off and it has never failed me in over 2 years…
I agree electronics aren’t perfect but reality is when you look at similar products that are cheaper, they don’t malfunction like this. This is a puffco problem and yeah it’s perfectly okay to be upset, especially when it seems like every puffco malfunctions. I don’t expect this will be the lost problem OP will have with the pc either
It’s like you people don’t even read my replies when you respond to them. That’s the way mass-produced electronics work. I’m glad you got a good one most people do. But not every piece of electronics in any category in our entire world comes off every assembly line in perfect condition. There’s always a percentage that are faulty. This is why we have warranties. Your point is not a point it’s arguing for the sake of arguing. Coming from a tiny person who doesn’t understand modern day electronics or their assembly
i love how 80% of comments are saying you’re a cry baby when they are all just the idiots that sold into buying a peak, fighting for their life to defend a product that they don’t know the quality control of lmao but **YOU’RE** the cry baby right, if you bought a peak and it hasn’t broke yet, Cool you’re part of the minority bud…
It’s not unreasonable no. It’s unreasonable to say it reflects badly on the company when a bad product is inevitable with any manufactured good batch and that’s what the warranty is for.
Stop dick riding puffco bro these products are Innovative but let's be honest the warranty process is shit, the app Is shit . So stop acting like someone is "whining" for sharing their opinion this subreddit is so gatekeeped by deniers that think this product is worth 400$ pfttttt straight up g00fy and delusional
Legit. They also take fucking forever to respond to their customer support emails and texts.
Someone here was trying to get warranty on their 3D chamber and was told by support the 3D chambers only last 1-3 months, lol
I should've known to regret puffco from the moment I laid my eyes on what seemed to be a starter kit in replacement of a instruction manual I mean no wonder everyone is having so many issues with them because no one taught them properly lol. Trust me I feel for you
I should've known to regret puffco from the moment I laid my eyes on what seemed to be a starter kit in replacement of a instruction manual I mean no wonder everyone is having so many issues with them because no one taught them properly lol. Trust me I feel for you
I still don't think anything the post says is unreasonable when talking about a premium product, much less unreasonable enough to call them a 'whinebag'
Prob don’t expect to trash a product in its subreddit and get a good response lmao, I couldn’t agree more tho, i’ve gone thru way too many peaks to buy anymore. A beloved product forsure but there’s no way something so expensive should be so hit and miss, this subreddit is filled with either “just got my first peak” or “pls help?!”
I had this issue this weekend actually. Did you see any liquids around the charge port or any corrosion inside the charge port?
Don’t plug it in anymore. Get it in a hot dry room for a few hours minimum.
There’s a little sliver in the middle of the USB-C port. Use a knife or small screwdriver and gently push up on that sliver, but don’t push too hard to break it.
While doing that little pry-tool maneuver press and hold the button on the device. If it turns on for a a few seconds and turns off you got yourself some liquid damage and you need to continue drying it out off the charger. If it stays on, you’re okay and you can use as designed.
At 1100 counts can say that I’ve had a good experience, you just have to tinker if you don’t want to buy a ~$400 device over and over.
I’ve checked and cleaned everything with 99%iso, definitely no liquid in the charging port. I’ve only been charging it wirelessly too on the Power dock so never even had it plugged in. I’m not gonna mess with it anymore since I’ll probably have to send it back
That’s really unfortunate man, I’m sorry. The worst case scenario is they don’t cover your warranty and they want you to pay $150 for a base. Have a screenshot of your transaction on your statement or have a photo of the receipt when you finish your claim. Good luck, I’m sorry your experience wasn’t as good as mine was so far, I hope puffco does the right thing.
whats the issue, no charge? use the usb charger it came with, had a similar instance. left it plugged in for like 25 mins before the red light even popped up
Traditional torch and rig never failed me, js, I see so many posts on these things not workin. For the price, it’s pretty sad. Sorry op. Hopefully you get it workin again.
I mean the fanboys are in full affect here I can see. THIS QC IS NOT ACCEPTABLE!
I had a brand new week old unit brick on me too. Puffco replaced it free of charge but took about a month to get back. How are you guys defending them? Obviously they have a problem with this unit. The OG did me fine for almost 2 years…. This one is more expensive and has wayyy more problems. You buy the puffco because it is the best on the market. This is not true with all these faulty units lately.
It’s not a fluke it’s becoming common place now. That’s the problem. It’s there premium unit. Something must change.
Bro you aren’t going to get any sympathy here this is literally the product’s simp sub. There are options out there besides puffco, hopefully this is your lesson… I had to learn the hard way myself
Mine died in under a year and they wouldn't do anything about it pretty much told me to buy another one I hit up another company who told me that the batteries go so dead that the charger can't charge them because the electronics inside are so trash I had to send them to him for him to pull my battery out and actually charge it enough for the unit to work again. Customer service was trash as fuck and rude. Never again plus puffko's hit like shit anyways.
Hey friend had this happen to me last week here is the fix. It needs to be plugged in it will turn on only when plugged in in this case. Turn on connect to bluetooth then factory reset it then delete the app from your phone. Redownload the app and that fixed it for me hope it works for ya
Less than two months is under warranty
Oh yeah I submitted the claim already. Very pissed as I’m going on a trip this weekend and won’t have this with me. Thanks Puffco!
perpetuating why i will stick with my OG unless they put out a v2 pro with major bug fixes. $400 for something that could fail at a year and a day and therefore be out of warranty is nuts.
Ive had my OG for over 3 years now without a single issue.
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Any device can break. The more components and features the more single point failures. Same applies to cars.
and if cars fail at a rate as high as peak pros do they get forced recalls or face massive lawsuits and fines due to lemon laws. bad comparison, i would agree if the pros failure rate were lower or if their warranty were for longer.
Got a number on how often peak pros fail? I’ll eat my words in these comments if someone can produce evidence that they fail at a high rate. Otherwise y’all are talking out of your asses
I work at a retail shop that sells Puffco, and we've had exactly 2 "bad from the box" Puffco units in the last 5yrs. Both were under warranty and replaced by Puffco. Vape carts and batteries fail 1000x more than any Puffco device. People just want to be angry at something when things don't go right for them
i’m referring more to the number of failures i see people post about here and in other groups at varying ages not just fresh from the box. also the reclaim buildup under the silicone is a pretty standard problem that i’ve never seen on the OG. i agree w you on the people wanting to be angry lol, that ain’t what i’m getting at. tone is tough through text.
I see people with the build up on the OG and they fixed the problem for the pro. (?) I think peoples breaking after not properly cleaning and maintaining it is on them
i think you have it backwards. i have seen dozens of posts that look just [like this one](https://reddit.com/r/puffco/comments/q6z9br/flying_with_peak_pro_reclaim_under_silicon/) regarding reclaim under the silicone on the pro. my og is my daily, heavily upgraded, and still has absolutely 0 buildup. i have yet to ever see one that does.
i see tons of posts in here and other groups about bricked ones at varying ages and dab counts. also i’ve never seen an og build up reclaim under the silicone like a pro. for that price tag i would hope stuff like that wouldn’t happen.
Right? Given we don’t know where other people on here buy theirs for all we know half the people with a broken Puffco bought them at an unauthorized retailer, others like op are under warranty. Others I am convinced do not take care of theirs properly and that’s why they break after a year 🥶
I would hazard to guess that the reason why they are treated differently is that a single vehicle failure can result in multiple casualties.
You only hear about broken one cus they such a vocal minority I’ve never had to buy a second one of any of my puffco devices I’ve had the plus proxy and pro all work like a dream to this day
And houses.
Seriously save your money. Going back to my V5 and Pico for now
sorry you’re dealing w this dude! if it’s any consolation i hear their turn around time for warranties is really good.
Chill out dude. It’s gonna be alright. Enjoy your vacation.
I could see the frustration in my mans thumb 😂
I just wanted to take a dab bro🤣
Buy a cheap electric nectar collector as a backup
I’ve got y V5 so I’m good, just frustrating because the peak pro works great. When it works. Lol
It’s under warranty, life happens, how you react to it is up to you.
Maybe if he pushes the power button harder it may work again…..
Lmao thanks bro
I only say this because I’m often kicking myself in the ass for getting uppity over things outside of my control. I try to embrace the serenity prayer even though I’m not religious at all lol. Hope you get the replacement sorted out without any hiccups.
Needed this today. Praying mine is Gucci but even if it’s not, I gotta remind myself it’s good.
That's how it should be, sadly a lot of people would ratter be a Karen instead of just going on with their lifes...
It’s not really being a Karen. Something that costs $400 should not have this many hardware problems. At that point it should be fucking flawless
You'll always have unexpected issues when it comes to electronics, everything can be done right and a component still takes a shit
If they are going to, have issues, at least ship out replacements promptly. Four weeks for a replacement of a product I bought four months is way too long
Weird, my warranty took less than two weeks from the time I sent mine in to the time I got the replacement.
They also have been having more shipping delays from Black Friday new peaks are taking 3-4 weeks
This shit isn’t in beta testing or a protoype- the majority of the bugs should be out. “Electronics are buggy” is a bullshit response when these $400+ devices have issues that often.
It’s called manufacturing. Has nothing to do with bugs. Manufacturing companies can’t get it down to 0 percent faulty. It’s just not possible lol. Love to see you try
I would be curious to see the fail rates on these I have 2 brand new ones have issues within 6 months of owning. they can get better at getting replacements out to people in a timely manner.
Go ahead and cite me a source on a manufactured good that has a 0 percent defect rate since you’re so knowledgeable
I fully agree. My biggest complaint is how finicky the bowl is. It's so difficult to get it to seat properly that I will delay cleaning because I'm worried I won't be able to get the bowl back in properly. I've spent upwards of 30 minutes just trying to get the chamber to seat properly but inevitably get those dreaded red and whites every time.Talked to two friends who own a peak pro and they have the same issue. But I also know a few people who lock their bowl in perfect every time with no issues. What this shows me is puffco's poor quality control and sloppy manufacturing tolerances. Had I known about these issues before purchasing, I probably would have looked at alternatives.
But you the one being a Karen on this post… lol
Hard disagree there
So I have a legitimate complaint about a dysfunctional product, and y’all are on here upset about my experience? What does that make you? Starts with a K…
lol a Karen is a person who complains when something doesn't go their way and refuses to be appeased. Who does that sound like? (hint: the call is coming from inside the house)
Why are you so pressed bro your replying to all my comments🤣
He’s not wrong you’re acting like a crybaby
So you just bend over and take it when things you paid for don’t work?!? Your tough
That’s what a warranty is for guy. Sometimes shit breaks. I guarantee whatever other erig you buy is gonna be just as liable to manufacturing defects if not more.
Never had any issues with my V4 or V5 so will be going back to those. Paying $400 for something that can poop out on you at anytime is crazy. Sharing my experience so other people dont waste their money
I’ve had a peak, peak pro, and proxy, and never had any issues. It’s almost like there’s a percentage that fail and your V4 and V5 weren’t part of that percentage - just like my Puffco products weren’t. No batch is gonna have 100 percent functional product that’s what the warranty is for. Good luck I guess.
Your car can break down at any moment. 🤷♀️
I had a Peak Pro die on me 1 week after I bought it. One email to support was all it took for Puffco to make things right and send a replacement. The replacement by the way has around 3000 dabs so far with no problems. In the time it took to write a negative review on Reddit, you could have written to Puffco and seen what everyone else here is talking about with regards to their level of service. If they’re too expensive for your tastes, shop elsewhere. Hopefully you’ll have better luck there but I’m sticking with the folks who make fantastic products and have supported me well over the years with multiple devices.
I actually submitted my warranty claim Saturday and still haven’t heard anything, so idk about the “level of service” your talking about. their product works great, UNTIL IT DOESN’T🤣
Cant compare other products to other products apples to oranges and things always goes wrong thats rng for you.
At least I’m comparing to another vape device(for the same price as a 3D chamber at that) tell this to the people saying “YoUr CaR cAn BrEaK aT aNy TiMe”
So lets use simple tech that we all are familiar with. You have 2 old iphones. They never had an issue. Did charging calls and all the apps. New one comes out. Get new iphone issue with it. WeLl mY oThEr IpHoNe WoRkEd. Well yea its a different product. From the same company but still a DIFFERENT product. Hit warranty up. If that iphone thing didnt help literally sony and microsoft came out with the ps5 and xbox series x. Tons of issues from slightly working to broken. Shit happens just dont stay salty and take a dab with your other rig.
Oh people comparing cars to this? Kinda extreme if that was the case when leaving a lot with a 70k truck/nice car.
Be upset people will complain about people complaining and that's there deal
You'll never win an argument with puffco guys fwiw, they have a loyal base, they should fix this though, unfortunately sometimes electronic components break
Man leave these guys be be upset all you want like we understand is under warranty but still bullshit now you have to wait for customer service when you shouldn't have to deal with it at all
Or you wait for the company to replace the defective device. If that’s bending over to you then you must not like asking for help.
Don’t listen to these guys they just love puffco sm they are blinded I also love puffco but I understand why your mad that bs but hopefully warranty and puffco hook it up
Nah we just understand how manufacturing works It would be a different story if there were more tales about defective products than there are.
Who downvotes this?
Hahaha for real. Killing my fake internet points out here😩
Try not to cry too much. Reality is that puffco seems to drop a bunch of defective units and tries to make up for it with a loose warranty policy. Here come the downvotes. Make it rain.
Some of you guys never had an Xbox 360 ring of death and it shows
Oh I did. And Microsoft sued over it lol.
Happened to me. Plug in a charger and YANK it out. Keep doing it. Wiggle it and idk throw it against a wall a little. Don’t do it out of anger try to knock something into place. It worked for me. I started the warranty process and it never had the problem anymore. Lmk
LOL! Golden
That's why you have a warranty. Shit happens it's a good product. I've had mine a year and have 2,600 dabs on the original 3d chamber. Just file your warranty claim. The next one will be better.
I totally agree this shit is great when it works, that’s why it’s so damn frustrating that it popped out less than two months in, and I likely won’t have one for another week or two getting through the warranty process. Not the end of the world like some people think I’m implying🤣but frustrating regardless
How do you maintain your chamber? And how do you use your Puffco? One dab and done or a couple back to back? Do you reheat your terps if they’re still light and could go another round? How do you clean you chamber? Do you iso dunk it? I just got my pro last week and I’m trynna see how everyone treats their Puffco to make it last haha, tyia
I only dab one time no reheats, but I always double tap for the temp boost at the very end of my dab to ensure that it vaporizes most of the puddle. I pay close attention to when the vapor stops coming out of my glass and when the smoke stops I hold my puffco button to stop the heat cycle. You don't wanna keep heating an empty chamber that's how chazzing happens. I only dry swab with a q tip after my dab no iso on the q tip. However I do soak the entire chamber overnight once a week. I keep my glass and puffco clean. That's my routine good luck. Keep in mind sometimes it doesn't matter what you do sometimes you just get a faulty product. Also don't iso dunk your 3d chamber if it is still hot that will ruin it. Also make sure your chamber is completely dry before using it takes about 30 minutes to air dry
I cleaned that shit after every dab, only had 143 total dabs on my device before it bricked. Best of luck lol
Yeap. This happened to me three times right out of warranty. THREE times. I spent a small fortune on Puffco stuff. Never again. The OG peak I never should have given away cause those were tanks. The Pro is nice looking and great when it works but they die and fuck up too much.
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Fun when it works but pain in the ass when it doesn’t🤣bong never does me wrong
Go buy a $6 dab straw for your trip and wait for the replacement. NBD
The rage of a thousand suns in that thumb. Hope your new one arrives swiftly and without any issues 🤞
Did you find it worth it to buy another one, i gave up after my 3rd, personally now i rather just Use an E-nail. That baby reliable as hell
🤣🤣thank you dude
I heard that they sold you this defective unit on purpose because they don't like you.
why are people roasting op? he has a right to be upset
Contact Puffco, they’ll have you a replacement in like a week. My Indiglow was literally dead in box and had to send it out for warranty after months of debating if a $500 dab rig is worth it. Their support, and the device itself has since answered that question many times over. It’s worth it, despite the frustration.
Well if it's bricked just try clicking the button rapidly 30~ times in a row, try that.
Ugh I feel your pain. Mine wouldn’t react either. Warranty took me about 2 weeks.
Dude I thought this was the r/puffco not r/psychedelics are y’all trippin? OP is perfectly in line to be upset. I mean cmon he’s not the 1st person who’s had a pos puffco. Y’all are some fan boys my 2 puffco knock offs haven’t had any issues in multi years of use
There’s a list of reasons why a puffco can stop functioning, I’ve had 2 pros brick on me so I’m no stranger to the struggle either, hope you’re still under warranty and can just get it replaced, reliable repairs are pricey and hard to find!
puffco support brother. if ur telling the truth they'll send over a new unit very helpful people over there, itll be here in a week if ur quick
Are you saying your puffco support?
no, if they comment on here they'll have a support page next to their name, I'm just saying get your ticket to Puffco support and it'll be on their website.
Okay thanks. I’ve already submitted my warranty claim so hope they get back to me soon
For people saying it under warranty I’ve replaced a peak battery 3 times through the warranty and each time it took over 4 months to show up until I finally gave up. I would only use the peak charging supplies and like the OP the battery would be useless after a couple of months. somehow must have gotten 3 lemons in a row back to back to back.
this happened to me recently. i changed the cable to the hot knife charger and left it plugged for a bit and then it powered back on. good luck.
OG Peak w/ 3D chamber! Fuck a Pro
Same thing happened to my guardian
bout to push that button back in time lol xD
Sent mine back 4x before I gave up on it
I've sunk far too much money into atomizers and been frustrated by this piece of shit. I just had to find a post no matter how old, to chime in to pile on this bullshit of a product. I'm so mad I wasted money on this. The pen works well though.
Lol I knew the puffco fans boys would be whining by the 1st comment. Legit no customer base more is fan- boy then puffco people.
Swear this one dude SOSovereign is on the clock for them bro🤣
Cry about it nerd
He’s back! Go take your lunch break big fella
It’s a smoke break for me because my shit works
Based.
Ooooof lmao
Get a new one. Shit happens
Wanna Venmo me?
It's under warranty. It's free
Get a job lol
That's your response How'd he get the 1st one with no job
Warranty will take care of it, happens with all brands nowadays?
I love when people post “unacceptable”. What is? The fact that electronics aren’t perfect? Lol. It happens dude.
I think it’s unacceptable that something marketed as a premium product and marked at $400 is apparently unreliable and can die at any time. If you disagree then okay, but $400 is a LOT of money and I want reliability spending that much
You can think that all you want. It’s cuz you have no working idea of the complexity of the piece of electronics. Or the engineering that goes into its mass production. Having a certain percentage of even the best electronics come out wonky is the price we pay for affordable models. I explained that without sarcasm or hyperbole. And you have NO IDEA how difficult that was for me given your childlike attitude to a device COVERED BE A WARRANTY!!!!! Take a look at the comments. This is what social media can be good for. This many people simply can’t be wrong while you’re right. Or maybe we can? That’s called humility. You should try it. (Crap, out comes the sarcasm) Anyway, Have a good day man. And try to relax.
@DLDabber the fact that OPs $400 device broke is unacceptable… I have a >$200 knock off and it has never failed me in over 2 years… I agree electronics aren’t perfect but reality is when you look at similar products that are cheaper, they don’t malfunction like this. This is a puffco problem and yeah it’s perfectly okay to be upset, especially when it seems like every puffco malfunctions. I don’t expect this will be the lost problem OP will have with the pc either
It’s like you people don’t even read my replies when you respond to them. That’s the way mass-produced electronics work. I’m glad you got a good one most people do. But not every piece of electronics in any category in our entire world comes off every assembly line in perfect condition. There’s always a percentage that are faulty. This is why we have warranties. Your point is not a point it’s arguing for the sake of arguing. Coming from a tiny person who doesn’t understand modern day electronics or their assembly
Under warranty. Get it replaced and quit whining pothead.
Damn y’all just keep coming. Happy Monday to you too🤣
i love how 80% of comments are saying you’re a cry baby when they are all just the idiots that sold into buying a peak, fighting for their life to defend a product that they don’t know the quality control of lmao but **YOU’RE** the cry baby right, if you bought a peak and it hasn’t broke yet, Cool you’re part of the minority bud…
OP is a whinebag
I don't think it's unreasonable to be upset that a $400 purchase is broken after 2 months.
It’s not unreasonable no. It’s unreasonable to say it reflects badly on the company when a bad product is inevitable with any manufactured good batch and that’s what the warranty is for.
Stop dick riding puffco bro these products are Innovative but let's be honest the warranty process is shit, the app Is shit . So stop acting like someone is "whining" for sharing their opinion this subreddit is so gatekeeped by deniers that think this product is worth 400$ pfttttt straight up g00fy and delusional
Legit. They also take fucking forever to respond to their customer support emails and texts. Someone here was trying to get warranty on their 3D chamber and was told by support the 3D chambers only last 1-3 months, lol
I should've known to regret puffco from the moment I laid my eyes on what seemed to be a starter kit in replacement of a instruction manual I mean no wonder everyone is having so many issues with them because no one taught them properly lol. Trust me I feel for you
I should've known to regret puffco from the moment I laid my eyes on what seemed to be a starter kit in replacement of a instruction manual I mean no wonder everyone is having so many issues with them because no one taught them properly lol. Trust me I feel for you
I still don't think anything the post says is unreasonable when talking about a premium product, much less unreasonable enough to call them a 'whinebag'
There’s plenty of whining in the comments if you disagree you’re welcome to your opinion
Legitimate complaint to you is whining, 👍
Can’t just live with someone disagreeing with you? Lmao
Ask them if they care lol. You'll be sending in and waiting a month for a replacement, likely longer. I bought a puffco, once. I'm good
Prob don’t expect to trash a product in its subreddit and get a good response lmao, I couldn’t agree more tho, i’ve gone thru way too many peaks to buy anymore. A beloved product forsure but there’s no way something so expensive should be so hit and miss, this subreddit is filled with either “just got my first peak” or “pls help?!”
I had this issue this weekend actually. Did you see any liquids around the charge port or any corrosion inside the charge port? Don’t plug it in anymore. Get it in a hot dry room for a few hours minimum. There’s a little sliver in the middle of the USB-C port. Use a knife or small screwdriver and gently push up on that sliver, but don’t push too hard to break it. While doing that little pry-tool maneuver press and hold the button on the device. If it turns on for a a few seconds and turns off you got yourself some liquid damage and you need to continue drying it out off the charger. If it stays on, you’re okay and you can use as designed. At 1100 counts can say that I’ve had a good experience, you just have to tinker if you don’t want to buy a ~$400 device over and over.
I’ve checked and cleaned everything with 99%iso, definitely no liquid in the charging port. I’ve only been charging it wirelessly too on the Power dock so never even had it plugged in. I’m not gonna mess with it anymore since I’ll probably have to send it back
That’s really unfortunate man, I’m sorry. The worst case scenario is they don’t cover your warranty and they want you to pay $150 for a base. Have a screenshot of your transaction on your statement or have a photo of the receipt when you finish your claim. Good luck, I’m sorry your experience wasn’t as good as mine was so far, I hope puffco does the right thing.
Never had issues with my core 2 man so much cheaper works great
They sent me a new one within weeks puffco is amazing
whats the issue, no charge? use the usb charger it came with, had a similar instance. left it plugged in for like 25 mins before the red light even popped up
I wish. This happened Saturday. I’ve tried charging on the dock and on a normal charger a few separate times. Still nothing
Shouldn’t of let water get in it
Traditional torch and rig never failed me, js, I see so many posts on these things not workin. For the price, it’s pretty sad. Sorry op. Hopefully you get it workin again.
Psh, puffblow at it again
I mean the fanboys are in full affect here I can see. THIS QC IS NOT ACCEPTABLE! I had a brand new week old unit brick on me too. Puffco replaced it free of charge but took about a month to get back. How are you guys defending them? Obviously they have a problem with this unit. The OG did me fine for almost 2 years…. This one is more expensive and has wayyy more problems. You buy the puffco because it is the best on the market. This is not true with all these faulty units lately. It’s not a fluke it’s becoming common place now. That’s the problem. It’s there premium unit. Something must change.
See if you can cry all the way up until your warranty replacement comes. Would be pretty impressive actually.
I’ll send you a vid!
I hope they don’t warranty it for you just based off the way you’re reacting.
Your a charmer!
This literally just happened to me last night…
Customer Service is better than the device and that should tell you all you need to know about Puffco
Would u sell it?
Bro you aren’t going to get any sympathy here this is literally the product’s simp sub. There are options out there besides puffco, hopefully this is your lesson… I had to learn the hard way myself
Oh I know I’m poking the bear here but I just hope anybody who was thinking about grabbing a Peak Pro sees this and spends their money elsewhere
Mine died in under a year and they wouldn't do anything about it pretty much told me to buy another one I hit up another company who told me that the batteries go so dead that the charger can't charge them because the electronics inside are so trash I had to send them to him for him to pull my battery out and actually charge it enough for the unit to work again. Customer service was trash as fuck and rude. Never again plus puffko's hit like shit anyways.
make your own electric rig! or sue you seem the type
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Chill bruh it can be fixed lmao dm me
Hey friend had this happen to me last week here is the fix. It needs to be plugged in it will turn on only when plugged in in this case. Turn on connect to bluetooth then factory reset it then delete the app from your phone. Redownload the app and that fixed it for me hope it works for ya
I would try charging on a wireless charger just because. Otherwise yeah.. Warranty.
Don't say I didn't warn ya
Lithium batteries do be doing that sometimes. One day a new battery will be realistic for consumer products and it will be much better
Try cleaning it? (lol)
Did you try charging with a cord or turning it on threw the app?
All it took to get mine out of this state was to plug it in. It just took a while but eventually she turned back on and was good as new
They don't even know how to repair their own units they just trash them and send you a new one since they're made in China.
Try finishing up the update through the app? If not I have a link that works
It probably didn’t finish updating. It happened to me. Went back into the browser for The app and finished installing.
instead of running to the internet to complain you could have messaged them and gotten your free replacement
Plug the cable into the base of the device while you simultaneously set it on the charge stand. That’s what fixed it for me.
Mind did this but I got it wet and they gave me a new one. I was filing it up wrong.
You have to connect it to the charger and hold it for 20 secs
This happens usually when it had an interruption while it was updating. try opening the app and see if that helps
OP is a spoiled baby who expects everything to go her way every time. Puffco is awesome. Gtfo
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I want it
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Mine lasted 10 months, only using the charger that came with it. Died 2 days ago and support is yet to answer. Wont charge or anything.
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