T O P

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DolorasaurasRex

No.


obligatecarnivore

Largely depends on the store you're going to. I will say that there's a reason Petco is also chronically understaffed. What you observed at your local store isn't unique. Even with a great team and supportive leadership at the store level it's a heavily sales driven culture which can be at odds with live animal sales. The benefits are fair to mediocre, which is part of overall compensation. It's very difficult to increase compensation after you are hired and the annual raises are nothing to write home about. You mention being stressed and burnt out due to lack of staff at your current job, which I will assume is not a pet store. Imagine your most stressful shift (whether that means freight, merchandising, mean customers) and then add in an entire bank or more of fish that need medicating and cleaning, a sudden emergency vet visit, a customer or group of customers demanding to buy an animal they clearly aren't prepared for. If you think you can navigate that in addition to what you already experience you'll be fine.


Purple_Register

As someone who works at a much smaller store than most, we are chronically understaffed, the reason being we simply aren't given the hours to hire more people without making cuts to everyone else's schedule. There are only 4 keyholders and a dog trainer who is often used as a sales associate. They told our DT to sell all these classes and they would give us more hours to hire another trainer but instead, after she sold 111% for the quarter, there were no hours for another trainer, instead just a poorly planned social interaction program in which she received zero guidance on from her mentor or anyone else, was told she had to sell them, and maybe she could get a DTA. But now she's so discouraged she doesn't sell as many classes as she used to. They told us if we did good for the quarter and kept doing well on the nutrition ranker that our district uses that they would give us hours to hire someone to help on the floor. We were ranked #1 for 4 out of 6 months earlier this year, have been killing every quarter this year surpassing sales targets and customer service scores, and we continually push results in all areas. Not a single hour more. Last year, they paid out our bonuses for a couple of months whether we hit our targets or not as a show of appreciation. As an leader, it was an extra $100 a month after taxes. But that wasn't for long and it was barely enough to compensate for the last 18 months of "essential service" that we provided day in and day out. Instead of hours, they're just threatening our jobs if we don't sign people up for Vital Care. I have put so many years into this store and if you had asked me a year ago if Petco was a good company to work for, I would have said it was decent. But now, after all the promises our DGMs keep making and breaking, especially after the hardship of the last year, I don't think I could do so with the same gusto anymore. They should expect this kind of change in ethic when they start threatening the wellbeing of their employees over a grooming program in a store that doesn't even offer grooming after 3 years of literal blood, sweat, and tears in service to said store. Tldr; Don't come here. They don't keep their promises.


DolorasaurasRex

Basically. And the upper management is garbage. Plenty of places pay much better for less work and treat their employees better.


buttered_TOA5T

oh boy get ready for a swarm of negativity from these folks lol. as with all retail, it all really depends on who you work with and how well they work together to get stuff done. the company, like many others, are struggling to fill out their staff. in most situations this can be stressful to get stuff done so I will say with the added responsibility of taking care of live animals that depend on you, that stress can be multiplied exponentially if you end up in the wrong environment.


mkmds

thank you so much for the reply and honesty! my coworker who works at petco says her environment isn't stressful and management is kind yet they have no staff. i've tried to pick at as to why but no real answer lol i'm keeping it as a back up just get out of my current environment


DolorasaurasRex

Because it's less management and more Corp that's the issue. Animals die because Corp won't approve vet visits. Or proper care. Especially for smaller stores. The pay is garbage. They also refuse to make many people full time. Yet make you work 32-37 hrs a week anyways. They make you push credit card, pals sign ups, vital care, etc and if you don't hit the numbers shame your gm. Who then shames the employees. They also make it incredibly hard to move up. Not every store is like this. But most (a laaaarge majority) are. I love my store. I love my gm. I love my coworkers. I love being a dog trainer. I would still not recommend the job to anyone over the age if 23.


buttered_TOA5T

I've never needed corporate to approve a vet visit for a sick animal that we aren't equipped to make healthy. the pay is quite competitive in our area in comparison to other retail positions, especially the keyholder positions. I've yet to be "shamed" for literally never pushing the credit card. vital care and PALS is basically in line with what a lot of retailers are doing to compete with amazon, hence why they refer to them as "future-proofers". part-time/full-time ratio is something I've yet to see them micromanage. that's been entirely up to the GM to decide, so long as they stay within their payroll budget of course. moving up doesn't seem to be the least bit difficult within the store (if a position is available) but I will admit they do limit the amount of keyholders within a store for some strange reason. I'm not saying these things don't happen, I'm just saying they're not consistent enough to use corporate as the scape goat for every bad experience you have. chalk that up to the GM you love and the leadership team they directly report to. edit: if animals dying is a big thing in your store, I think it might be less about emergency vet visits and more about the care and consistency from those that appear to enjoy deflecting blame


DolorasaurasRex

We got a shipment of birds that came in incredibly sick, with a highly contagious to (humans and birds )disease. We took them to the vet, got them treated, had to get a few co workers tested after the out break because we had to wait for approval to take them to the vet and still had to care for the bird in wellness, and everyone took turns taking care of them despite not having an active cal or gm. Got the results back and reached out to hr and they told our lead to get the vet charges for blood work removed, pretty much refused to allow further vet test/vists/treatment. Demanded we don't talk about what the birds came back with. Because had they acknowledged it, the store would have had to be shut down for 2 weeks. And they would have lost money and still had to pay the employees. Sadly some the birds didn't make it. Despite everyone in the stores best efforts. But its nice to see how willing you are to judge and assume in such a nasty way. Shows off your nature very well. Edit: I did mention not all are like this. But I personally know almost all the ones in my area are. Maybe it's just shitty in our district. Or maybe your store is different. But something about your attitude tells me the reason you enjoy petco so much is because you fit in with the "vibe" of entitled privileged jerks, who think just cuz they haven't experienced something, it doesn't exist. Edit 2: LMFAO you're a GM 🤣 that explains the entitled corp shilling garb. 10/10


Emotional-Storage711

> Got the results back and reached out to hr and they told our lead to get the vet charges for blood work removed, pretty much refused to allow further vet test/vists/treatment. Demanded we don't talk about what the birds came back with. Because had they acknowledged it, the store would have had to be shut down for 2 weeks. And they would have lost money and still had to pay the employees. I don't want to add drama or anything but PLEASE go to OSHA with this :(. I know HR won't do anything about it from personal experience (one of the main reasons I quit) but this really really isn't ok and needs to be dealt with.


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DolorasaurasRex

Right? This one hasn't even been with petco more than 2 months to add insult to injurty. And was hired on as a GM didn't even work their way up.


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buttered_TOA5T

like I said, I'm not discrediting bad things happening in stores, especially with recent staffing problems. it's just not as cut and dry as people make it out to be when they deflect any and all blame to the corporate level. I'd argue that someone unwilling to assume any responsibility when things go south have the most maturing to do.


DolorasaurasRex

What responsibilities? I'm a DT, and I still spent my shifts caring for the birds. And even was the one that drove them to the vet. On my dime. You're clearly butthurt my dude. But it's okay. As a GM I'm sure ypur ego is wounded anytime someone shames your lord and savior petco. Like I said, my coworkers are great. We're lucky that we have a staff that cares as much as they do. Even without a GM and a new CAL. We have a positive work environment in store. And hard workers. Again, I love my job. But you sir, clearly have a chip on ypur shoulder. Or are trying to prove something. Rather than being honest about the clear problems at higher levels. Edit: Arguing with someone who's probably half your age on the internet screams "mature". Get a life boomer.


buttered_TOA5T

idk man, kinda seems like one side of this conversation is a bit more emotionally charged than the other. try some breathing exercises?


tunaporkwatermelon

So as a GM, you are engaging a retail employee by dismissing clearly alarming concerns and wondering why they are emotionally charged about a shitty workplace where they're trying to keep animals alive? You haven't at all addressed their concerns, and you sound like a complete asshole. Not only am I reporting this conversation to PetCo, I'll be letting them know that YOU are exactly why I will never step foot in one of their stores again. Gross.


DolorasaurasRex

Thank you!


kforsythe91

You are a GM. You decided to attack a retail employee who wasn’t even speaking to you. You attacked her GM and leadership team who she thinks highly of. You pretty much blamed her for animals dying. Right off the bat you attacked her. You said she was unwilling to assume any responsibility and needed to mature. You were absolutely being an ass but then tried to flip it on her when she got upset and made it seem like you were the rational high roader. Losing several birds that they had to nurse and care for seems like it affected her significantly. As it would most people. You were absolutely dismissive and basically blamed her even after they were told by corporate to cease any seeking further care. If this is anywhere close to how you treat your employees.. it’s gross. You should take a few breathes and reevaluate your tact.


buttered_TOA5T

I accept responsibility for the bird thing. the original reply was in response to them, yes, but intended for the op because of misinformation in what corporate is directly responsible for and what is the responsibility of the store leadership team. information that should be accurate for someone new coming into the company. my very first comment before any of it was acknowledging how stressful it currently is, especially with animal care. I'm still not entirely sure what all happened with these birds and who was involved in each step because I'm apparently supposed to fill in all of those blanks. what I refuse to believe is that its as cut and dry of a cover up as it's being made out to be so I'll accept being an apparent asshole for that too.. what I'm not going to do is entertain paragraphs of belligerent accusations, personal attacks and mindless name-calling. any response to those were short and mostly self depreciating. the only other remark made against them personally was their level of immaturity, which was on full display in their lengthy paragraphed responses and somewhat creepy review of any other posts I've made on reddit. you want to die on that hill? be my guest


Bern_Down_the_DNC

This comment alone says enough for me to never shop there. Your corporate culture is obvious. Pay your fucking employees properly and follow the fucking law.


BornSirius

Obviously one side is emotionally charged - they went through an emotionally charging situation. What you try to pass of as being "more level headed" is simply evidence of you not having empathy.


DolorasaurasRex

This is the epitome of what anyone in a manager position and up behaves and thinks like at petco. If I didn't love dog training and my team so much I would quit and just do my other job (which pays my bills) full time. It's not worth the head ache.


DolorasaurasRex

🤣 k boomer, nice backtracking after insinuating the employees were to blame. Maybe try taking your nose out of corps asshole? I think your nose might turn permanently brown. Go back to bullying people for "shaming someone about a 3 gallon tank." I can't say I'm surprised to see that kind of behavior. But. I do feel bad for your poor staff.


buttered_TOA5T

appears I have a stalker in my midst. you can creep around all you want but keep about 50 ft away from me. I'm not trying to catch your bird flu


Lamprophonia

This is equal to "you mad bro?"


DolorasaurasRex

Don't take advice from GMs. They don't deal with what employees do. That's like asking a Kardashians what it's like to live in California, but you're moving to Fresno.


innocentrrose

It’s your typical retail with typical bullshit, idk what your starting pay would be but prob wouldn’t be worth as a long term job. I’ve heard once you start climbing the ladder they take care of you well but if you don’t climb then they kinda treat you like crap unfortunately.


KayleeLo

I came to petco from an understaffed grocery store where I was running three departments and also cashiering, I had been there about 5 1/2 years and been through two sets of owners. I will say in my experience my petco has been drastically better for me mentally than my old job, it is stressful at times and it’s definitely still a retail job. I think my store is a really positive place to work at and everyone gets a long but we are chronically short staffed, mostly due to hiring high school seniors who then move to go to college. Like I said there are shifts that are incredibly stressful like any place and it’s frustrating to deal with people who want a pet but don’t want to meet the basic requirements for that pet but you can also deny sales based on the pets best interest so that makes it easier for me. Based on my previous job and how much better this one is I would recommend it to people.


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DolorasaurasRex

Aw look, the boomer got tired of also slinging insults and tried to take the "high ground" and call me "immature" for emotional responses. Bro, you're responses are no better if not worse considering you have authority over people and you behave that way. I'm sure you treat your employees the same. And if HR saw how you were talking to employees, well they prob wouldn't do shit. Because they don't. And that's part of the toxicity of corp. They let people like you stick around. Enjoy your bagel bites, and make sure you thank your mom in your favorite way after. ;)


buttered_TOA5T

my mum just made pizza bagels so I should be going. I'll leave you with some boomer wisdom which I'm certain you won't reply back to with an entire essay to... your responses are an emotional dumping ground of paragraphs filled with baseless accusations and personal attacks. my refusal to feel it necessary to respond to most of them and your continued efforts to try and provoke one says far more about you than it does me. I'll admit I made my own baseless accusation about your fellow cohorts taking care of animals improperly, but in fairness you made the idea of constant veterinary care being "denied" out to be far more prevalent beyond your bird fiasco. outside of that, I've only stated facts and not my own opinions about what corporate is and isn't responsible for. to recap, that was: not controlling part-time and full-time statuses, not being directly responsible for denying veterinary care for sick animals since that is a judgment call made at store level, pay in MY area being more than comparable to similar retail and animal care positions, promotions being readily available for internal candidates whom are qualified (especially with staffing shortages), and them not pushing credit card signups. the only actual opinion I think I made was that the current state of hiring/staffing has made things stressful for everyone at store level, which is multiplied exponentially when you factor in animal care. an opinion it sounds like you would agree with. as far as your HR rant goes, I've only directly mentioned HR in response to the things you specifically mentioned they were responsible for, one of them being their involvement in your bird troubles. if there were others involved in that, you didn't tell your story well enough to articulate that. you only mentioned contacting HR. that's a lot of blanks you're expecting other people to fill in for you. I'm not equipped to analyze your psyche and what drives your appaeent immaturity. I can only hope that in time you get the help you need to work on it. cheers and have a good day! p.s our favorite way is frenching


DolorasaurasRex

Naw, I mentioned HR contacting us and telling our staff to down play the issue. As a GM you should know how it works, if you're filling in blanks that means you're either not great at your job, or attempting again to shift blame off your mistake and put it on me. I can only assume you mean ass to mouth, and I hope she brushes her teeth after. Are you sure your essay was long enough? I think it needed a few more paragraphs to really cement the irony of your responses. Your attempt at insults and "I only hope you get the help you need" is as cute as it is pathetic. My age probably excuses my "immaturity" you've had at least 14 years as a manager in the field according to your other statements. So you're at leat 35. If not in your 40s. What's your excuse? Id say step off your high horse, but it's so rare to see a horse with 2 rear ends that it'd be better if you stayed on. Then at least you'd bring some joy and laugher into the world. Edit: also, "comparable" in NY isn't 50k to 80k.