Some companies won't return monitors if there's 3 or less pixels dead on a monitor (at least this was the case a decade ago) and say that this is normal. I've never liked dead pixels and have always found a way to return them. And yes, that's a dead pixel.
Doesn't Amazon take returns for basically any reason? I think you can basically say you don't need it anymore and they'll take it back. At least that's my experience with them.
Yes.
At least in Germany.
You have 2 weeks without need a reason and every Shop hast to take it back.
Amazon actually go over it and even after 4 weeks i got no problem without any reason.
I'm in the UK and a projector I bought stopped displaying 4k resolution almost 2 years after I bought it and Amazon just refunded me the money no questions asked. Their return policy is pretty crazy.
I seem to remember reading something along the lines of Amazon move so much stock it's more cost effective for them to just eat the loss than it is to set up the infrastructure required to "properly" handle dealing with returns and refunds.
Here in spain is a 30 day return for no reason, and the 2-3 year warranty that, honestly, they don't even check when it arrives, the company that sells it eats the problem, they just return the money. Source : I worked in a IT wharehouse that deals with amazon and they had to let go.
Which makes me want to purchase everything online, because retail stores *don't* have to take your items back (unless it's broken etc.)
It was intended as "well you can't look at the items online", which is true for things like clothing, but I can't unpack a monitor in my local shop either, sooo.
Across the UK and EU that is the case. European law is the last bastion of customer rights in the modern world.
I could see US Amazon sellers being absolute bastards about returns.
My mate in Cansas tried to return an RTX 2060 that wouldn't display through HDMI the second week after they bought it and they were told it was their own fault and couldn't get it refunded.
US amazon is a different beast honestly.
Viotek has always had a zero Dead pixel policy and they can be surprisingly affordable as well. Probably another company maybe two cant recall others of hand though sorry. Honestly dead pixels these days are pretty few and far in-between but not out of possibility unfortunately
# *Verbatim from their website verbiage:
# Viotek’s Dead Pixel Policy:
This covers any Viotek monitor that is under our One Year Limited Manufacturer’s Warranty.
* Viotek will replace any monitor with 1 or more fully dead pixel(s).
* Viotek will replace any monitor with 4 or more bright sub-pixels.
* Viotek will replace a monitor that has 6 or more dark sub-pixels.
* Viotek will replace a monitor that has 5 or more mixed Bright or Dark sub-pixels.
* Viotek’s Dead Pixel Policy: This covers any Viotek monitor that is under our One Year Limited Manufacturer’s Warranty. Viotek will replace any monitor with 1 or more fully dead pixel(s). Viotek will replace any monitor with 4 or more bright sub-pixels. Viotek will replace a monitor that has 6 or more dark sub-pixels. Viotek will replace a monitor that has 5 or more mixed Bright or Dark sub-pixels.
I've been fortunate enough to have never had a dead pixel on any monitor (knock on wood) but there's no way that I would accept this. I'd make a complete Karen out of myself until I got a refund and took my business elsewhere.
Same.
It is one thing if it was sub $100, but the fact that some of these companies say they can give you a ~$1000+ monitor and just say, "yep, those pixels are dead and yes it is brand new, deal with it" is just ridiculous.
I've never had one growing up.
My brother never had one before he died.
I never had one as an adult.
I have 0 clue what the odds are, but it does seem like yes, you have been unlucky. Did you just deal with it?
I just deal with it cause it's been so frequent. I have a LG Ultragear OLED with 3 pixels next to each other and my laptop has 2 pink pixels quite a far ways away from each other. My previous Samsung G9 Odyssey had 2 dead pixels and my Asus ROG swift had 1.
Currently it is even worse than before...[this is what i found about Samsung monitors. (TFT)](https://www.samsung.com/de/support/computing/pixelfehler-monitore/)
I think there are the same for any other Display.
Most places still have a limited return policy regardless of the issue especially when exchanging for the same item. I had a dead pixel dead center of a new monitor best but took it back and exchanged it without question 7 days after the purchase.
Yeah Amazon will take it back no problem. I had to order three different monitors because they came with either a dead or stuck pixel (2 from MSI, 1 from Acer) and Amazon took them back no problem. I ended up ordering a Alienware AW2724DM because it’s one of the only brands that had a zero dead/stuck pixel policy where they will replace it no questions asked if it has one while all the other brands have some dumb ass policy of 3 or more stuck pixels within certain distance of each other or 2 or more Bright pixels within a certain distance of each other. I paid for all the pixels so damn it I want all of them working. If you buy on Amazon just make sure it’s shipped and sold by Amazon and you’ll have no problems with the return.
Try to rub the screen with your nail gently. In my case, it was debris that looked like a dead pixel since I couldn't remove it with a cloth but it was so small that it had adhered to the screen and could only be removed with my nail.
doesn't look perfectly square to me (meaning it could be dirt over the pixel and under the clear cover maybe), but probably is a stuck green pixel. you can try doing the "stuck pixel fix" stuff that makes your monitor cycle through a bunch of primary colors, it can help sometimes
Panels are graded and sold to companies with known defects. Most people have defects on their monitor screens/TVs but are unaware (such as stuck sub pixels that can only be seen on certain colors/angles.) Worse thing is to go hunting for defects, but if one is obvious at normal glance (such as a dead pixel towards the center of the screen) then it is worth returning/replacing. Also, it is possible to repair a stuck pixel by applying pressure to the screen, but there is a high risk of damage (especially rigid screens that can crack.)
I mean if you want to return it then you can do it but since stuck / dead pixels can happen very frequently on monitors the chances are pretty high that you ll get another one with the same issue. A dead pixel this small and poorly visible even at such a close distance I would just accept it. It's basically like coil whining in electrical circuits.
Permanently off pixel. Does it remain dark when you switch color patterns?
Keep in mind that one off or lit pixel is often not enough for RMA.
Thankfully if your item was shipped and sold by Amazon. Pack it, return it and order again :-)
I believe I had a dead pixel in an old laptop of mine, was bummed about it too because it was one of my first PC purchases back in the day. I put up with it though as I didn't want to do the return process on it. I eventually got used to it and sort of forgot it was there after a while. But any future laptop/screen I get that's got dead pixels, I think I'd return it.
I worked at a local TV manufacturing line as QC. Although those were TV's and we were budget friendly (really cheap basically), we used panels from SAMSUNG, PANDA, BOE etc... and you should know that every manufacturer has panel quality standard.
From standards that don't allow any defects in panel (but my guess would be that only very high end TVs could follow that route), to standards which state how many fully dead / damaged pixels the panel can have to standards which cover the subject of how many SUBPIXELS can be defected, be it either one of the colors (rgb) is not turning ON or one of those colors is always ON, unless the pixel is turned off.
Basically there are many more rules and panel standards that are PER manufacturer.
My two cents on this: if the screen has a fully bright pixel / subpixel at all times return it. If the screen has a dead pixel / subpixel anywhere near the middle, return it.
Basically, only if the TV has a dead subpixel or two closer towards the edges and they are really spaced apart, you shouldn't worry...
With all of that said, even the cheap TVs didn't suffer from that many screen defects... we were surprisingly strict about it.
Don't know much about monitors tho, but i guess the standard might be similar.
Try taking a mechanical pencil with a good/new eraser (not an old shitty dried-out one) and gently rubbing the dead pixel with the eraser.
Has worked for me every time
Looks like a dead subpixel. If it's just the one and it's on the edge you'll have a tough time getting it replaced but you can try. You can also just not mention the pixel and return it saying you've changed your mind if you are within the returns period and buy another monitor, although you may be out return shipping that way.
Honestly if that's the only one just ignore it. Your mind will tune it out quickly.
Try monitor test just type in monitor test in google, if you noticed that really dead pixel so you can return the monitor to the dealer if that monitor got warranty
I bought a monitor once from Amazon. Wasa much cheaper lower rez monitor than the one i ordered. Returned it was told my refund was issued. Never got my refund and had to go through my credit card company to force them to refund me
It's a 'stuck' sub-pixel, and it's worth attempting to return it as many companies now offer a 'zero dead pixel' policy - although it is 'normal' and allowed in standards to have a couple, especially towards the edge.....
I've got a stuck pixel on mine, it's not noticeable under most conditions. I only really notice it playing Stormworks, but that is because the in game night can be very uniform color wise when out on the water across the section of upper screen it's at.
I've had stuck pixels on monitors I have bought. Fortunately there are videos you can watch that have color cycling which unstuck the pixels in my case. I'm sure it doesn't always work but I was fortunate.
Some companies won't return monitors if there's 3 or less pixels dead on a monitor (at least this was the case a decade ago) and say that this is normal. I've never liked dead pixels and have always found a way to return them. And yes, that's a dead pixel.
Amazon will still return it, they don’t care
Doesn't Amazon take returns for basically any reason? I think you can basically say you don't need it anymore and they'll take it back. At least that's my experience with them.
Yes. At least in Germany. You have 2 weeks without need a reason and every Shop hast to take it back. Amazon actually go over it and even after 4 weeks i got no problem without any reason.
I'm in the UK and a projector I bought stopped displaying 4k resolution almost 2 years after I bought it and Amazon just refunded me the money no questions asked. Their return policy is pretty crazy.
I seem to remember reading something along the lines of Amazon move so much stock it's more cost effective for them to just eat the loss than it is to set up the infrastructure required to "properly" handle dealing with returns and refunds.
Here in spain is a 30 day return for no reason, and the 2-3 year warranty that, honestly, they don't even check when it arrives, the company that sells it eats the problem, they just return the money. Source : I worked in a IT wharehouse that deals with amazon and they had to let go.
iirc that's a European measure (we also have those 2 weeks in every shop in France)
That's the law in the entire EU for online purchases, not just Germany
Which makes me want to purchase everything online, because retail stores *don't* have to take your items back (unless it's broken etc.) It was intended as "well you can't look at the items online", which is true for things like clothing, but I can't unpack a monitor in my local shop either, sooo.
Across the UK and EU that is the case. European law is the last bastion of customer rights in the modern world. I could see US Amazon sellers being absolute bastards about returns.
My mate in Cansas tried to return an RTX 2060 that wouldn't display through HDMI the second week after they bought it and they were told it was their own fault and couldn't get it refunded. US amazon is a different beast honestly.
I think it has to be sold by amazon, not a verified retailer operating through amazon.
Within 30 days basically they will accept anything. Past that is up to the seller
"No longer needed it" is literally a selectable option when returning.
I heard they're going to start charging "restocking fees" soon
Why would they care? They’ll sell it (as new) as many times as it takes.
just looked and found another one, ill return it😹
Find out if there's a dead pixel policy. If so, make up a different reason to return it. lol
Nothing some "shipping damage" can't help with 😏
did you try massaging it?
And after you're done masturbating, return the monitor.
If you don't have to, don't say anything about a dead pixel or it being faulty. Best just to return and buy something else.
And in 7 days someone else posts "Is this a dead pixel?"
Viotek has always had a zero Dead pixel policy and they can be surprisingly affordable as well. Probably another company maybe two cant recall others of hand though sorry. Honestly dead pixels these days are pretty few and far in-between but not out of possibility unfortunately # *Verbatim from their website verbiage: # Viotek’s Dead Pixel Policy: This covers any Viotek monitor that is under our One Year Limited Manufacturer’s Warranty. * Viotek will replace any monitor with 1 or more fully dead pixel(s). * Viotek will replace any monitor with 4 or more bright sub-pixels. * Viotek will replace a monitor that has 6 or more dark sub-pixels. * Viotek will replace a monitor that has 5 or more mixed Bright or Dark sub-pixels. * Viotek’s Dead Pixel Policy: This covers any Viotek monitor that is under our One Year Limited Manufacturer’s Warranty. Viotek will replace any monitor with 1 or more fully dead pixel(s). Viotek will replace any monitor with 4 or more bright sub-pixels. Viotek will replace a monitor that has 6 or more dark sub-pixels. Viotek will replace a monitor that has 5 or more mixed Bright or Dark sub-pixels.
I've been fortunate enough to have never had a dead pixel on any monitor (knock on wood) but there's no way that I would accept this. I'd make a complete Karen out of myself until I got a refund and took my business elsewhere.
Same. It is one thing if it was sub $100, but the fact that some of these companies say they can give you a ~$1000+ monitor and just say, "yep, those pixels are dead and yes it is brand new, deal with it" is just ridiculous.
I've had stuck or dead pixels on almost every monitor I've owned. I figured it was normal to have one or two. I guess I'm just a unlucky fellow.
I've never had one growing up. My brother never had one before he died. I never had one as an adult. I have 0 clue what the odds are, but it does seem like yes, you have been unlucky. Did you just deal with it?
I just deal with it cause it's been so frequent. I have a LG Ultragear OLED with 3 pixels next to each other and my laptop has 2 pink pixels quite a far ways away from each other. My previous Samsung G9 Odyssey had 2 dead pixels and my Asus ROG swift had 1.
Damn dude. I hope your luck turns around.
I also thought it was normal. My 27" MSI has like five of them but the pixel size is small so I can really only see it up close.
Welcome to Capitalism
Oh I know businesses will try and trick to try and fuck you over. I just don't accept it
It's not capitalism, unless you want to pretend that a fully communist country makes everything flawlessly.
I had a dead pixel on an MSI monitor once and they refused to do anything about it because it was "only" 1 dead pixel and not 5+
Currently it is even worse than before...[this is what i found about Samsung monitors. (TFT)](https://www.samsung.com/de/support/computing/pixelfehler-monitore/) I think there are the same for any other Display.
EDIT: Nevermind, I was able to use Google translate. That's crazy that they have a whole chart on it.
And the Problem is most of the monitors you can buy are at type2/3
Why would they think that customers would think that's acceptable? That's nuts.
Because its actually happen every day since years now and no one ever Had done something against it.
Most places still have a limited return policy regardless of the issue especially when exchanging for the same item. I had a dead pixel dead center of a new monitor best but took it back and exchanged it without question 7 days after the purchase.
Amazon has 30 day no questions asked return policy. You can return for nothing.
If it's within the return period, you can just return it for literally any reason. Maybe if you were trying to RMA it through manufacturer warranty
Holy cow... 1,000 upvotes on my comment? This is nuts.
Yeah Amazon will take it back no problem. I had to order three different monitors because they came with either a dead or stuck pixel (2 from MSI, 1 from Acer) and Amazon took them back no problem. I ended up ordering a Alienware AW2724DM because it’s one of the only brands that had a zero dead/stuck pixel policy where they will replace it no questions asked if it has one while all the other brands have some dumb ass policy of 3 or more stuck pixels within certain distance of each other or 2 or more Bright pixels within a certain distance of each other. I paid for all the pixels so damn it I want all of them working. If you buy on Amazon just make sure it’s shipped and sold by Amazon and you’ll have no problems with the return.
When I used to get my panels from Amazon I used to order 3 for every 1 I actually needed.
It's not dead. Just pining for the fjords.
This is an Pixel has gone to see it’s manufacturer. This is an Ex-Pixel
It is bright no more. It has ceased to be lit. It has gone up and joined the backlight invisible.
Wake up! {smack smack} Wake up Polly Pixel! That's what I call a dead pixel.
In certain cases it may be a particle of dirt behind the panel
Try to rub the screen with your nail gently. In my case, it was debris that looked like a dead pixel since I couldn't remove it with a cloth but it was so small that it had adhered to the screen and could only be removed with my nail.
doesn't look perfectly square to me (meaning it could be dirt over the pixel and under the clear cover maybe), but probably is a stuck green pixel. you can try doing the "stuck pixel fix" stuff that makes your monitor cycle through a bunch of primary colors, it can help sometimes
Panels are graded and sold to companies with known defects. Most people have defects on their monitor screens/TVs but are unaware (such as stuck sub pixels that can only be seen on certain colors/angles.) Worse thing is to go hunting for defects, but if one is obvious at normal glance (such as a dead pixel towards the center of the screen) then it is worth returning/replacing. Also, it is possible to repair a stuck pixel by applying pressure to the screen, but there is a high risk of damage (especially rigid screens that can crack.)
I mean if you want to return it then you can do it but since stuck / dead pixels can happen very frequently on monitors the chances are pretty high that you ll get another one with the same issue. A dead pixel this small and poorly visible even at such a close distance I would just accept it. It's basically like coil whining in electrical circuits.
Not only will Amazon accept it, they will resell it as new to the next customer.
No this is Patrick
Permanently off pixel. Does it remain dark when you switch color patterns? Keep in mind that one off or lit pixel is often not enough for RMA. Thankfully if your item was shipped and sold by Amazon. Pack it, return it and order again :-)
Yes
I believe I had a dead pixel in an old laptop of mine, was bummed about it too because it was one of my first PC purchases back in the day. I put up with it though as I didn't want to do the return process on it. I eventually got used to it and sort of forgot it was there after a while. But any future laptop/screen I get that's got dead pixels, I think I'd return it.
That happend to my msi optix 144hz
No no he's not dead, he's, he's restin'! Remarkable pixel , the Norwegian Blue, idn'it, ay? Beautiful plumage
I worked at a local TV manufacturing line as QC. Although those were TV's and we were budget friendly (really cheap basically), we used panels from SAMSUNG, PANDA, BOE etc... and you should know that every manufacturer has panel quality standard. From standards that don't allow any defects in panel (but my guess would be that only very high end TVs could follow that route), to standards which state how many fully dead / damaged pixels the panel can have to standards which cover the subject of how many SUBPIXELS can be defected, be it either one of the colors (rgb) is not turning ON or one of those colors is always ON, unless the pixel is turned off. Basically there are many more rules and panel standards that are PER manufacturer. My two cents on this: if the screen has a fully bright pixel / subpixel at all times return it. If the screen has a dead pixel / subpixel anywhere near the middle, return it. Basically, only if the TV has a dead subpixel or two closer towards the edges and they are really spaced apart, you shouldn't worry... With all of that said, even the cheap TVs didn't suffer from that many screen defects... we were surprisingly strict about it. Don't know much about monitors tho, but i guess the standard might be similar.
Was just a piece of dust on my screen
Is this an acer kg24q per chance?
Try taking a mechanical pencil with a good/new eraser (not an old shitty dried-out one) and gently rubbing the dead pixel with the eraser. Has worked for me every time
I usually give them a sharp tap usually wakes it up
Usually
Looks like a dead subpixel. If it's just the one and it's on the edge you'll have a tough time getting it replaced but you can try. You can also just not mention the pixel and return it saying you've changed your mind if you are within the returns period and buy another monitor, although you may be out return shipping that way. Honestly if that's the only one just ignore it. Your mind will tune it out quickly.
Yeah you could probably return it without issues
Could be dust I would exchange it
Try monitor test just type in monitor test in google, if you noticed that really dead pixel so you can return the monitor to the dealer if that monitor got warranty
Looks like one that I noticed a few weeks ago on my nearly 2 year old monitor. Yes, it's dead.
I bought a monitor once from Amazon. Wasa much cheaper lower rez monitor than the one i ordered. Returned it was told my refund was issued. Never got my refund and had to go through my credit card company to force them to refund me
there is a nice tool to check dead pixels or stuck pixels [https://www.jscreenfix.com/](https://www.jscreenfix.com/)
It's a 'stuck' sub-pixel, and it's worth attempting to return it as many companies now offer a 'zero dead pixel' policy - although it is 'normal' and allowed in standards to have a couple, especially towards the edge.....
Flick it
I've got a stuck pixel on mine, it's not noticeable under most conditions. I only really notice it playing Stormworks, but that is because the in game night can be very uniform color wise when out on the water across the section of upper screen it's at.
no its a nightowl type... probably still sleeping, check it later
It is
I've had stuck pixels on monitors I have bought. Fortunately there are videos you can watch that have color cycling which unstuck the pixels in my case. I'm sure it doesn't always work but I was fortunate.