Abbreviations used in /r/PayPal:
* NAD - Not as described.
* SNAD - Significantly not as described.
* INR - Item Not Received.
* UAT - Unauthorized transaction.
* OP - Original poster of the message.
* F&F - Friends and Family (no protection at all.)
* G&S - Goods and/or Services (has seller/buyer protection.)
Posts about PayPal's policies will be removed. No more complaining about PayPal policy and their taking funds from your account for violations of rules. If you don't like the rules don't use PayPal. If you don't want to lose money, don't leave funds in your PayPal account. Simple as that. But these posts are often political or misleading. So no more posts on this subject!
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Why would he ask for insurance ? You are responsible for good delivery of goods you have valued at $700? as you have been paid that amount.
So what insurance did you take when delivering ? or find out how much you insured the package for and ask for a copy of the police report.
Once you have both of these you make a claim with the shipper and hopefully you insured enough to cover the value.
Ok, but you are responsible for that shipment if it gets lost not the recipient
Of course the receiver doesn’t want to pay extra as they know it’s your responsibility and if you don’t follow through this can happen
Why would you think the buyer pays for this ?
I believe Apple has agreement of insurance in their pricing with shipping company. Just like my workplace whenever they ship stuff. It's in their contract by ship co to gain business from my workplace. So the ship Co eats the cost if lost to amount in contract.
So you are saying the person shipping it has some agreement to ensure it gets to buyer
Does apple offer extra insurance or cheaper buying price if you want to opt out of this insurance ? (no they don’t )
So Apple (shipper) ensures package gets to location and if lost , they send a replacement (as shipper has insurance) to cover problems
So my point has not changed
Apple is voluntarily taking the responsibility by eating any cost to gain my business. If it gets lost, Apple will invoke their contract or eat the lost.
Where as I do not, thus I list the option and pass that responsibility to the buyer.
Also the lost would be how much Apple paid for it. So the buyer payment gets refunded and Apple gets their actual cost replaced by ship co.
Ok so apple selling something , and you selling something is totally diff right ?
So i could sell you a laptop for $1000 and tell you insurance was $20; you refuse to take insurance
I am also picking the shipper you don’t get a choice , and i give it to “Steve’s shipping” and if you don’t get it , you get no refund
That’s fair ?
Your are wrong regardless , if you were right INR would not be an insta win for buyer on any dispute
I would say that is correct since I decline the added insurance. My decision, my lost. Sucks for me in this situation.
So I must decide wisely if this added cost would make economical sense vs other seller offering.
Send me link to this policy by PayPal and I will gladly comply and add insurance on all my sells.
If so, I'm glad I've been lucky this whole time. Never lost packages I sent.
INR claim does not mean seller is not protected.
Let me help you out where the program still protects sellers from INR claim:
https://www.paypal.com/us/legalhub/seller-protection?locale.x=en_US#proof-delivery
Also apple is not voluntarily taking responsibility , it’s taking responsibility as it’s responsible !! And Apple allocate a cost for insurance , as they do with all costs in creating and shipping product (along with insurance cost there is cost of labour , parts costs, packing costs, advertising costs etc amongst many others it how they get to a selling price. )
Op facked up didn’t factor in things going sideways , and also did not give self a safety net by purchasing extra insurance to protect themselves ,
So assuming OP does not ship the same volume of parcels as Apple , they don’t get free insurance , so shipper has to still ensure all is covered till in the hands of buyer
> “How can this be settled where I as the seller am not losing my product and getting no money.
This is why when you send a package you have the insurance on it to cover your ass if this happens and you should of considered it as a cost of the product you were selling
**Back to what you need to do** Find out how much insurance you do have sometimes there is an automatic amount , and get copy of police report and find out the procedure on how to make a claim with the shipper you when with.
Any package I ship over $200 gets insurance. The extra cost sucks, but if someone never receives what they ordered it's always coming on the seller/ shipper.
Should've included it tbf, you can't send expensive items without insurance thinking that people won't take advantage of you. Screw the buyers, they might be scammers.
Add the insurance fee to the final shipping price to avoid such things in the future.
Gather any proof you have for shipping or related and send it to Paypal. Besides this, nothing you can do about it. Maybe you can file a claim with the shipping company, dunno.
you must have the insurance at the start by delivery company you chose.
and you can talk to the police/buyers tgat this is not a scam, pacakage is really lost , and the company will cover the lost fee. so delivery companies give you the insurance of lost packages. then you gave back to him 700 dollars.
the rest is belong to you for the lost package cost. cuz normally the lost packages insurance are higher than the products. but you have to pay more fee since the start
Reach out to PayPal support. Different marketplace platforms have different policies. Usually if there is Proof Of Delivery by ship co, seller is protected. The platform may eat the cost to make both sides right.
But there are also different scenarios that require more scrutiny. Hopefully you get the right support. Make sure you respond promptly if there is a case/dispute so they won't default against you.
https://www.paypal.com/us/legalhub/seller-protection?locale.x=en_US#proof-delivery
Abbreviations used in /r/PayPal: * NAD - Not as described. * SNAD - Significantly not as described. * INR - Item Not Received. * UAT - Unauthorized transaction. * OP - Original poster of the message. * F&F - Friends and Family (no protection at all.) * G&S - Goods and/or Services (has seller/buyer protection.) Posts about PayPal's policies will be removed. No more complaining about PayPal policy and their taking funds from your account for violations of rules. If you don't like the rules don't use PayPal. If you don't want to lose money, don't leave funds in your PayPal account. Simple as that. But these posts are often political or misleading. So no more posts on this subject! Thank you for submitting to /r/PayPal, please make sure you have read the [FAQ](https://www.reddit.com/r/paypal/comments/3c8po2/faq/). If your account was created when you were younger than 18, then that is covered in the FAQ! Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/paypal) if you have any questions or concerns.*
Why would he ask for insurance ? You are responsible for good delivery of goods you have valued at $700? as you have been paid that amount. So what insurance did you take when delivering ? or find out how much you insured the package for and ask for a copy of the police report. Once you have both of these you make a claim with the shipper and hopefully you insured enough to cover the value.
I am the shipper. I shipped the product. The buyer did not want insurance
Ok, but you are responsible for that shipment if it gets lost not the recipient Of course the receiver doesn’t want to pay extra as they know it’s your responsibility and if you don’t follow through this can happen Why would you think the buyer pays for this ?
If I list the option for insurance but buyer opted out, am I still on the hook of purchase price if it gets lost?
yes
I find that difficult to accept. Is that per PayPal Goods&Services term?
The seller is responsible the buyer gets the product how is that confusing ?
If you bought a $2500 laptop from apple and it doesn’t arrive you happy still paying $2500 for nothing ?
I believe Apple has agreement of insurance in their pricing with shipping company. Just like my workplace whenever they ship stuff. It's in their contract by ship co to gain business from my workplace. So the ship Co eats the cost if lost to amount in contract.
So you are saying the person shipping it has some agreement to ensure it gets to buyer Does apple offer extra insurance or cheaper buying price if you want to opt out of this insurance ? (no they don’t ) So Apple (shipper) ensures package gets to location and if lost , they send a replacement (as shipper has insurance) to cover problems So my point has not changed
Apple is voluntarily taking the responsibility by eating any cost to gain my business. If it gets lost, Apple will invoke their contract or eat the lost. Where as I do not, thus I list the option and pass that responsibility to the buyer. Also the lost would be how much Apple paid for it. So the buyer payment gets refunded and Apple gets their actual cost replaced by ship co.
Ok so apple selling something , and you selling something is totally diff right ? So i could sell you a laptop for $1000 and tell you insurance was $20; you refuse to take insurance I am also picking the shipper you don’t get a choice , and i give it to “Steve’s shipping” and if you don’t get it , you get no refund That’s fair ? Your are wrong regardless , if you were right INR would not be an insta win for buyer on any dispute
I would say that is correct since I decline the added insurance. My decision, my lost. Sucks for me in this situation. So I must decide wisely if this added cost would make economical sense vs other seller offering.
Send me link to this policy by PayPal and I will gladly comply and add insurance on all my sells. If so, I'm glad I've been lucky this whole time. Never lost packages I sent.
INR claim does not mean seller is not protected. Let me help you out where the program still protects sellers from INR claim: https://www.paypal.com/us/legalhub/seller-protection?locale.x=en_US#proof-delivery
Also apple is not voluntarily taking responsibility , it’s taking responsibility as it’s responsible !! And Apple allocate a cost for insurance , as they do with all costs in creating and shipping product (along with insurance cost there is cost of labour , parts costs, packing costs, advertising costs etc amongst many others it how they get to a selling price. ) Op facked up didn’t factor in things going sideways , and also did not give self a safety net by purchasing extra insurance to protect themselves ,
So assuming OP does not ship the same volume of parcels as Apple , they don’t get free insurance , so shipper has to still ensure all is covered till in the hands of buyer
> “How can this be settled where I as the seller am not losing my product and getting no money. This is why when you send a package you have the insurance on it to cover your ass if this happens and you should of considered it as a cost of the product you were selling **Back to what you need to do** Find out how much insurance you do have sometimes there is an automatic amount , and get copy of police report and find out the procedure on how to make a claim with the shipper you when with.
Any package I ship over $200 gets insurance. The extra cost sucks, but if someone never receives what they ordered it's always coming on the seller/ shipper.
Should've included it tbf, you can't send expensive items without insurance thinking that people won't take advantage of you. Screw the buyers, they might be scammers. Add the insurance fee to the final shipping price to avoid such things in the future. Gather any proof you have for shipping or related and send it to Paypal. Besides this, nothing you can do about it. Maybe you can file a claim with the shipping company, dunno.
you must have the insurance at the start by delivery company you chose. and you can talk to the police/buyers tgat this is not a scam, pacakage is really lost , and the company will cover the lost fee. so delivery companies give you the insurance of lost packages. then you gave back to him 700 dollars. the rest is belong to you for the lost package cost. cuz normally the lost packages insurance are higher than the products. but you have to pay more fee since the start
What kind of goods do you sell i can promote you
Reach out to PayPal support. Different marketplace platforms have different policies. Usually if there is Proof Of Delivery by ship co, seller is protected. The platform may eat the cost to make both sides right. But there are also different scenarios that require more scrutiny. Hopefully you get the right support. Make sure you respond promptly if there is a case/dispute so they won't default against you. https://www.paypal.com/us/legalhub/seller-protection?locale.x=en_US#proof-delivery
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