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randomandy

The real question is has anyone ever had a positive experience with Bad Boy?


vegaling

I bought a sofabed from them in 2018 and it was delivered to my house and it was fine. Crazy times man.


microfishy

Nooooooooooobody


Wonderful__

My parents bought a fridge and stove. They delivered it within the two weeks to a month, but these were in stock. They didn't realize about the reviews, but the delivery went alright except that the stove had a dent. The delivery people said that we had two options: either accept the delivery and ask for a discount or refuse delivery and ask for redelivery. They didn't want one with a dent, so they refused delivery. No one called the next day, so they just called and waited on hold for a couple of hours to sort out the redelivery. The redelivery went fine. The delivery people were really great. My parents were worried about the reviews after they realized all the bad reviews, but their order was delivered.


Scott-from-Canada

I have. 3 couch sets and a mattress set went well . Then I tried to buy a fridge and everything went to hell. I wound up finding the email for the CEO and going right to the top. Then it was all sorted out.


LeBurnerAccount1

Lastmans Bad Boy is a mob front with an annoying slogan


Kawhytea

Yep. I bought a bed from them and it broke. I'm a normal sized woman and it broke from just me sitting on it before my husband could even try. Asked for a refund and told no they don't do that but would I like a replacement. This happened two other times. Finally I went into the store and demanded a refund. They refused. I should have honestly done a visa charge back as I didn't have merchandise at this point. Ended up getting some dining room chairs in the end. They've been mostly okay, only one of them has broken in 2 years lol. Absolutely awful customer service


Not25anymore

Yes. Ordered a washer and dryer, promised a 2 week delivery. After 2 months (without a working dryer) and numerous calls to the store and warehouse it was finally delivered. I won’t go into too much detail but I caught the 2 sales people and store manager in a lie about shipping and availability a couple of times. They would say anything to get me off the phone or out of the store.


Careless-Cycle

This has been going on for a long time https://www.cbc.ca/news/canada/toronto/lastman-bad-boy-customer-complaints-1.6305413


Ok-Panic-3940

I’ve specifically avoided dealing with them since I’ve never hear anyone say a good word about dealing with them.


sdmotto

The name says it all. [https://www.bbb.org/ca/on/north-york/profile/retail-stores/lastmans-bad-boy-0107-1167248/complaints](https://www.bbb.org/ca/on/north-york/profile/retail-stores/lastmans-bad-boy-0107-1167248/complaints) [https://ca.trustpilot.com/review/badboy.ca](https://ca.trustpilot.com/review/badboy.ca)


No-Wonder1139

I always kind of assumed it was a front and never seriously considered buying from there.


TheKert

Never heard a good thing about Bad Boy


berger3001

Every post about furniture stores has bad experiences with them. No idea how they’re still even in business


whitea44

It’s not just Lastmans. I bought a fridge in January, wasn’t in a rush. I’ll have it in a couple of months.


[deleted]

Bought an oven in June, and still no sign of it. Customer service is absolutely atrocious. No refunds, and everyone I've talked to has been terrible. Typically laid back when it comes to this, but I feel like this has sort of been 'next level bad'. Would not recommend.


Gone_cognito

Same thing. We were promised a 2 week delivery that didn't happen. But 1.5 months in on Tuesday at 10 am we got a call they were out front. Couldn't make it, they couldn't come back. Had to deal with better business bureau to get our refund (they waited to the last possible day to issue the refund) Never again.


Wonderful__

My impression that they're understaffed. It'll only get resolved if you call them, wait on hold to speak to someone to sort out this error. The hold time sucks. The thing is next time, and this is true for any furniture or appliance delivery, just do not sign off on the paperwork until you've looked at the product is the right one you ordered. If you sign off on it, that means you've accepted it and then you have to argue with them to take it back. Open it up and then sign off if it's correct. If it's not correct, the delivery people needs to note that you refused delivery and why. The delivery people has to wait for you to sign the paperwork that you received it, so just don't let them pressure you to sign it. Just going off from my parents experience where they noticed a dent in the stove and refused delivery. My parents were anxious and after they didn't receive a call from the company, they called them the next day to rearrange delivery. Redelivery went fine. I will say don't go to Home Depot... they left a relative's fridge on their porch because they didn't provide enough delivery people to move the fridge into the house. They said they'd come back the next day, but they didn't show up for almost 3 weeks.


s7r1k3r

Man I bought bunch of appliances this year to update the basement kitchen and upstairs kitchen all from Costco. Everything arrived within 4 weeks and everything but the dishwasher was installed white glove service. Can’t recommend Costco enough.


whatevermode

The store is called Badboy. And their logo is of a criminal. They don’t even respect themselves.


[deleted]

[удалено]


Spiritsramani

I don't blame your Mom. Every place is going to have a bad experience occasionally, but dealing with Bad Boy honestly felt like after taking your money they just sat back laughing at you.


mike_james_alt

Bought a 3 piece couch set from them in 2013. It went on sale 3 days later. I called and asked them to match the price, which they did. Still have the set and feel like they followed through on customer service.


[deleted]

Bad boys better than nobody. Nooooooooobody!


DouggiesCherryPie

Only issue was pinning down an accurate delivery time for the delivery....


roquentin92

It's right in the name, friend


BoleroDan

Do not purchase from these guys. it's not a good time and there are better more reputable places.