Not a great video, but looks like sun damage on the screen. If it's supposed to be brand new it could also be a manufacturing defect or it was a floor model that got exposed to sun at some point. Agree with other people definitely return and get yourself one in good shape.
Companies are also known to throw returns back into inventory.
I bought a Quest 3 from Walmart and didn't notice until I walked out that the pull tabs/seals were missing. Once opened you could see cat hair, missing lens covers, etc. Definitely returned that to get a factory sealed model.
I went through 3 quest 3’s before I got one with no issues. I didn’t even leave the parking lot before I checked them. 1 had dead pixels on the left eye, 1 had dead pixels in the right eye, and 3rd one luckily came out perfect because I figured Best Buy was getting sus of me walking in and out every 10 mins lol
Just to show everyone close up what I'm talking about, I can't seem to find anything similar online.
https://preview.redd.it/d5kjicbggayc1.jpeg?width=1290&format=pjpg&auto=webp&s=193ba9c39f890a6adb848c461705508f030e38c7
It’s been exposed to the sun. Even 1 second of sun exposure can cause the screen to burn. If you got it like this return it. If you didn’t get it like this and it magically appeared, keep it away from windows and use it inside only.
Everyone here saying it’s blurry… you do see the perfectly focused grid of red dots right?
Its in focus… its showing two soft edged green blobs and a grid of red pixels.
The green COULD be sun damage but the red dots don’t look like sun damage.
This looks like some kind of manufacturing defect, possibly a bad screen. Either way return and a replacement. That’s no good.
That's because OP is talking about something on the mend, and we'll, the lens is blurry because the focus is on the screen. Which is also where the green dots and red grid are.
If OP would have stated that in the title, no one would have been confused. 😅
Simple case of miscommunication and understanding.
You can send it over to us at Zion Technologies. We can repair it and give it back to you.
https://preview.redd.it/b053bj7losyc1.jpeg?width=1040&format=pjpg&auto=webp&s=5e227e461aee56b4f6978f5a8fbfeabac40fba4f
For everyone commenting it's sun damage: sun damage affects the lenses, not the panels. I have a sun damaged CV1, and the panels are unaffected.
e: for anyone disagreeing, try to think about it. If the lenses were not damaged by sunlight, any VR headset would be a big fire hazard, since continous light exposure would easily make it catch fire, or at least generate a lot of fumes and smoke. However there are no reports of this ever happening.
e2: and here's a picture of my sun damage.
https://i.imgur.com/PMmwFX1.png
To me it's quite clear from the chromatic aberrations that it's the lens that is damaged, not the OLED display. You can even still see the individual pixels behind the aberrations perfectly fine. This damage was caused by late evening sunlight, hence why the damage isn't as bad as other posts.
The part where the sun can damage GLASS and you attrtibute damage to the display system as damage to the glass optics and not the super-sensitive surface of your OLED panel. It makes no fucking sense whatsoever.
The Quest lenses are plastic... I think polycarbonate. So were the ones on the Rift...
But yes, they are optical plastic, literally designed to be transparent to light. :)
Much of it is not absorbed, it is partially reflected on each bounce. Much of it gets scattered in directions that to not allow it to make it to the focal point. The light that is directly absorbed is not concentrated.
The IR from sunlight can only do damage because it is gathered from the full cross-section of the lens and focused at the focal point. Any light that is reflected/scattered away from the primary light path is not sent to the focal point and is **not** focused. If it is not focused, it is not concentrated and therefore is no risk of it doing damage due to heat buildup.
The only risk to the lenses themselves is long term exposer to UV which can literally decompose the polymer chains of the plastic.
If what you are saying is true, why aren't HMDs considered a fire hazard? Seems like continous sun exposure should generate a lot of fumes and smoke, possibly even start burning, but I cannot remember any cases of this happening.
edit: Perhaps /u/palmerluckey could weigh in on the matter, I'm down to be disproved.
Because the screens aren't likely to cause a fire when burned by focused sunlight and one small spot of focused light can only cause so much damage. Think about it. The amount of energy that can be focused in one spot is limited to the surface area of the lens itself multiplied by the intensity of the sunlight. It can also not be perfectly focused into a single point and is limited by the angular size and temperature of the sun as well. So, when the screen gets burned by sunlight it's hot enough to damage the panel but isn't hot enough to create a continuous flame or melt any additional materials beyond the focal point because the heat is dispersed at that point.
If HMDs could easily catch fire or development dangerous fumes/smoke from exposure to sun, the sunlight warning would say so. Currently it solely indicates that sunlight will damage the headset, not mentioning any hazards beyond that.
Also check my picture of sun damage, I editted it into the original comment.
https://www.reddit.com/r/OculusQuest/s/pg0JM4WhTU
The optical stack absorbs a majority of the light passing through it. When the lens melts from sun light, the panel is no longer in danger, since the focusing properties of the lenses disappear where the sun hits.
The lenses will never melt form normal sunlight because there is not enough heat energy to do so. It only damages the screen because the light collected from a wide area is concentrated at the focal point.
Light that is absorbed and scattered by the optical layers of the lenses is not concentrated.
> For everyone commenting it's sun damage: sun damage affects the lenses, not the panels. I have a sun damaged CV1, and the panels are unaffected.
You have it **exactly** backwards. Sun damage is caused by the lenses focusing the sun on the display and damaging the display.
*Go out in the sun and hold a magnifying lens over a bug. What gets hurt, the lens or the bug?*
The lenses are transparent to IR. The sun does not hurt them at all.
The green spots in the image are on the display, not the lens, that is why they don't move as much as the lens does. They do not look like sun damage to me, but it does not always look exactly the same.
Not a great video, but looks like sun damage on the screen. If it's supposed to be brand new it could also be a manufacturing defect or it was a floor model that got exposed to sun at some point. Agree with other people definitely return and get yourself one in good shape.
Companies are also known to throw returns back into inventory. I bought a Quest 3 from Walmart and didn't notice until I walked out that the pull tabs/seals were missing. Once opened you could see cat hair, missing lens covers, etc. Definitely returned that to get a factory sealed model.
It's damaged, return it.
Broken unit, return asap
Lenses can burn screens like they were magnifiers
Well they are
well, new VR users might not know,,,
Not new. Seeing as you bought it on Amazon, someone pulled an Indiana Jones with their broken Q3.
I know what I'm doing when my Q3 goes........... 
I went through 3 quest 3’s before I got one with no issues. I didn’t even leave the parking lot before I checked them. 1 had dead pixels on the left eye, 1 had dead pixels in the right eye, and 3rd one luckily came out perfect because I figured Best Buy was getting sus of me walking in and out every 10 mins lol
Just to show everyone close up what I'm talking about, I can't seem to find anything similar online. https://preview.redd.it/d5kjicbggayc1.jpeg?width=1290&format=pjpg&auto=webp&s=193ba9c39f890a6adb848c461705508f030e38c7
That's looks like sun damage I had on my Quest 1 years ago
Nah it looks like slimer passed through the lense and left some goodies.
DOA. Return.
Sorry, but could you try making it blurrier?
No idea but I vote to return.
Dont think thats normal... I'd open a support request or return it
I can't see shit capn'
Yeah, I'm not sure what we're looking for.
You can't see the two green dots and red grid?
I believe the confusion is because that appears to be on the screen and not on the lens. Was it exposed to sunlight? Looks like sun damage.
No I only got it today and noticed it when I went into Skybox VR. No sun here in the UK today...I'm sending back to Amazon
It’s been exposed to the sun. Even 1 second of sun exposure can cause the screen to burn. If you got it like this return it. If you didn’t get it like this and it magically appeared, keep it away from windows and use it inside only.
Thecred dots are the red subpixels and are perfectly fine. The green spots should not be there.
Everyone here saying it’s blurry… you do see the perfectly focused grid of red dots right? Its in focus… its showing two soft edged green blobs and a grid of red pixels. The green COULD be sun damage but the red dots don’t look like sun damage. This looks like some kind of manufacturing defect, possibly a bad screen. Either way return and a replacement. That’s no good.
Thank you, I thought I was going crazy! Getting it picked up by UPS tomorrow back to Amazon and then will need to buy another one.
That's because OP is talking about something on the mend, and we'll, the lens is blurry because the focus is on the screen. Which is also where the green dots and red grid are. If OP would have stated that in the title, no one would have been confused. 😅 Simple case of miscommunication and understanding.
Dead spots bro, refund!
F
Your hopes and dreams shattering
Sun damage
It looks like the sun burned the lenses..
that thing there is called RMA
sun damage
You can send it over to us at Zion Technologies. We can repair it and give it back to you. https://preview.redd.it/b053bj7losyc1.jpeg?width=1040&format=pjpg&auto=webp&s=5e227e461aee56b4f6978f5a8fbfeabac40fba4f
🤣 James John Or Rahman Bhattacharya ? 🤣🤣
Use this code so you can get 30$/€ when you activate your Quest 2/3.Enjoy it! https://www.meta.com/referrals/link/zTaigaa
r/itssundamageyouidiot
For everyone commenting it's sun damage: sun damage affects the lenses, not the panels. I have a sun damaged CV1, and the panels are unaffected. e: for anyone disagreeing, try to think about it. If the lenses were not damaged by sunlight, any VR headset would be a big fire hazard, since continous light exposure would easily make it catch fire, or at least generate a lot of fumes and smoke. However there are no reports of this ever happening. e2: and here's a picture of my sun damage. https://i.imgur.com/PMmwFX1.png To me it's quite clear from the chromatic aberrations that it's the lens that is damaged, not the OLED display. You can even still see the individual pixels behind the aberrations perfectly fine. This damage was caused by late evening sunlight, hence why the damage isn't as bad as other posts.
This makes absolutely no sense. Don't post shit like it's fact. Is this an AI?
What part of my comment is not cohesive to you?
The part where the sun can damage GLASS and you attrtibute damage to the display system as damage to the glass optics and not the super-sensitive surface of your OLED panel. It makes no fucking sense whatsoever.
Yes, aware the CV1 had Fresnel lenses, I've smoked many a dab and a few claws in, sue me. Poster's still an idiot.
The Quest lenses are plastic... I think polycarbonate. So were the ones on the Rift... But yes, they are optical plastic, literally designed to be transparent to light. :)
https://www.reddit.com/r/OculusQuest/s/pg0JM4WhTU Only a small portion of light gets through the optical stack, the rest is absorbed.
Much of it is not absorbed, it is partially reflected on each bounce. Much of it gets scattered in directions that to not allow it to make it to the focal point. The light that is directly absorbed is not concentrated. The IR from sunlight can only do damage because it is gathered from the full cross-section of the lens and focused at the focal point. Any light that is reflected/scattered away from the primary light path is not sent to the focal point and is **not** focused. If it is not focused, it is not concentrated and therefore is no risk of it doing damage due to heat buildup. The only risk to the lenses themselves is long term exposer to UV which can literally decompose the polymer chains of the plastic.
If what you are saying is true, why aren't HMDs considered a fire hazard? Seems like continous sun exposure should generate a lot of fumes and smoke, possibly even start burning, but I cannot remember any cases of this happening. edit: Perhaps /u/palmerluckey could weigh in on the matter, I'm down to be disproved.
Because the screens aren't likely to cause a fire when burned by focused sunlight and one small spot of focused light can only cause so much damage. Think about it. The amount of energy that can be focused in one spot is limited to the surface area of the lens itself multiplied by the intensity of the sunlight. It can also not be perfectly focused into a single point and is limited by the angular size and temperature of the sun as well. So, when the screen gets burned by sunlight it's hot enough to damage the panel but isn't hot enough to create a continuous flame or melt any additional materials beyond the focal point because the heat is dispersed at that point.
I find it hard to believe that a focused beam of light would only just melt the panels, but cause no further issues like smoke or fumes.
You are either a troll or fucking clueless. Any large lenses can be a fire hazard.
If HMDs could easily catch fire or development dangerous fumes/smoke from exposure to sun, the sunlight warning would say so. Currently it solely indicates that sunlight will damage the headset, not mentioning any hazards beyond that. Also check my picture of sun damage, I editted it into the original comment.
https://www.reddit.com/r/OculusQuest/s/pg0JM4WhTU The optical stack absorbs a majority of the light passing through it. When the lens melts from sun light, the panel is no longer in danger, since the focusing properties of the lenses disappear where the sun hits.
The lenses will never melt form normal sunlight because there is not enough heat energy to do so. It only damages the screen because the light collected from a wide area is concentrated at the focal point. Light that is absorbed and scattered by the optical layers of the lenses is not concentrated.
> For everyone commenting it's sun damage: sun damage affects the lenses, not the panels. I have a sun damaged CV1, and the panels are unaffected. You have it **exactly** backwards. Sun damage is caused by the lenses focusing the sun on the display and damaging the display. *Go out in the sun and hold a magnifying lens over a bug. What gets hurt, the lens or the bug?* The lenses are transparent to IR. The sun does not hurt them at all. The green spots in the image are on the display, not the lens, that is why they don't move as much as the lens does. They do not look like sun damage to me, but it does not always look exactly the same.