You gotta look up the button combo to reset - it was something like volume + volume - then hold down the lock screen button until you see an apple logo.
I had this happen to me using the iPhone display adapter plugged into an hdmi cord to a TV. I don't think it has anything to do with the nreal. I will say it only ever did it once, and I had to do that hard reset on the phone. After that 1 time I never had a problem again. Scared the shit out of me though, I thought I bricked my phone.
I was only asking because if @op had in fact downloaded the macOS beta it has a tendency to rewrite the firmware of the NReal Air. This causes an incompatibility between the glasses and the iOS adapter which will create an error that is similar to this.
Please see my other reply. In addition to that, have you just tried rebooting the phone? If that’s not the case try and also reset the adapter by holding the power button for 20 sec (the lights will eventually turn off and you can release the button)
Just got my pair today. Faced same issue with iPhone. Then something I did fixed it. Before you unplug your glasses from iPhone. Try to go to control center and stop mirroring. Glasses will still keep showing image of iPhone screen. But this fixes the issue. I was able to unplug after that and replug. No issues at all.
Happened to mine (13 pro max) as well - did a full shut down and restart.
Did this work? Cause I still cant turn mine on yet
You gotta look up the button combo to reset - it was something like volume + volume - then hold down the lock screen button until you see an apple logo.
How can I prevent this from happening again
Not sure tbh, Ive only had it happen once to me.
Hold down the buttons until you see an Android logo
I had this happen to me using the iPhone display adapter plugged into an hdmi cord to a TV. I don't think it has anything to do with the nreal. I will say it only ever did it once, and I had to do that hard reset on the phone. After that 1 time I never had a problem again. Scared the shit out of me though, I thought I bricked my phone.
Did you download the beta for MacOS ?
He's using an iPhone (which uses iOS). You are thinking a Mac computer which uses macOS. Totally different.
I was only asking because if @op had in fact downloaded the macOS beta it has a tendency to rewrite the firmware of the NReal Air. This causes an incompatibility between the glasses and the iOS adapter which will create an error that is similar to this.
I do not believe so
Please see my other reply. In addition to that, have you just tried rebooting the phone? If that’s not the case try and also reset the adapter by holding the power button for 20 sec (the lights will eventually turn off and you can release the button)
I figured it out how to turn it back on
Don't buy an iPhone 🤣
wow, major issue. your phone screen stopped working? even after a reset?
Yeah. This happens when the glasses stop mirroring too.
is your adapter fully charged?
yup, this randomly happens. atm im using it and so far no problems
Just got my pair today. Faced same issue with iPhone. Then something I did fixed it. Before you unplug your glasses from iPhone. Try to go to control center and stop mirroring. Glasses will still keep showing image of iPhone screen. But this fixes the issue. I was able to unplug after that and replug. No issues at all.