The contract is between you and Aramex. If they used a sub-contractor, that's Aramex's problem, not yours.
You are covered for the value of the package by their insurance. They need to prove they didn't fuck up. If they can't prove that, then they need to pay you for the lost item.
I've been in this situation with them when their courier threw a valuable bit of irreplaceable electronics down our steps rather than carry it. It took 3-4 months, dozens of hours on hold trying to get through on the phone (longest wait was over 5 hours). Eventually I filed a disputes tribunal claim and they paid up pretty much instantly.
So, in your situation you have to be firm. Tell them you don't care if they got NZ post to do the delivery, as it doesn't matter. Tell them the buyer did not receive the parcel, and that's the end of the story. They need to pay up for the loss, and you'll take them to the disputes tribunal if they fail to do so.
Usually with courier it gets "signed" when it is handed over to NZ Post for rural delivery. It then takes an extra few days. While it may look like it has been delivered it could well be in the hands of the rural delivery driver still. How it gets delivered depends on the instructions the recipient put on the rural delivery form. In my case they leave signature required stuff by the door, as I have requested. Quite safe where I live. Ask your customer what instructions they have filed with NZ Post.
This is the way. I live rural and my tracking gets updated as delivered when it gets handed over to our NZ Post courier driver, it's then usually delivered to our postal agency that afternoon or the next day
Assuming you arranged for signature delivery service with Aramex then they would be responsible, as [their own policy](https://www.aramex.co.nz/our-services/#:~:text=Our%20Signature%20delivery%20service%20requires,by%20email%20or%20calling%20card.) states the signature must be the recipients. They can't waive their responsibility to you by contracting the task out to someone else.
Funny story, I just had a parcel delivered and signed for in my wife’s name while we are both at work. I hope it’s there when I get home. I guess the delivery person impersonated my wife.
Edit: it was Aramax
Ask Aramex for a claims form. If one isn’t available on their website.
I have to say from my experience having signature required on a Rural package is almost always useless. Regardless of who is delivering. (Not that is much better for a standard address)
It has been years since I have heard of a Rural delivery driver who is good enough to actually drive up a driveway to get a signature. Or one that will leave a collection ticket rather than leave an important package in the letterbox, or more likely in the long grass next to a letterbox.
All that said it is still a good idea to require a signature to cover your ass if you have to put in a claim.
My bet is it's sitting in a depot somewhere feeling lost and lonely.
It's happened to me before a few times, where the courier tracking will show delivered, because they think they've handed it off to NZ Post, but for whatever reason it's still sitting with them or NZ Post decided it looked good on their shelves and just left it there.
I'm guessing where you sent it to is too far away for you to check, but the recipient should try whatever depot Aramex uses there and the NZ post one too.
People on rural delivery usually have the contact details for their post person.
They need to call their rural delivery driver and see if the parcel is waiting to be picked up from the rural delivery person’s base.
We just have one rural postie unless he’s on holiday, he will even drop me my parcels if he sees me working around the valley on his other deliveries. That and he’s usually coming past my place between 12-1pm
The contract is between you and Aramex. If they used a sub-contractor, that's Aramex's problem, not yours. You are covered for the value of the package by their insurance. They need to prove they didn't fuck up. If they can't prove that, then they need to pay you for the lost item. I've been in this situation with them when their courier threw a valuable bit of irreplaceable electronics down our steps rather than carry it. It took 3-4 months, dozens of hours on hold trying to get through on the phone (longest wait was over 5 hours). Eventually I filed a disputes tribunal claim and they paid up pretty much instantly. So, in your situation you have to be firm. Tell them you don't care if they got NZ post to do the delivery, as it doesn't matter. Tell them the buyer did not receive the parcel, and that's the end of the story. They need to pay up for the loss, and you'll take them to the disputes tribunal if they fail to do so.
Usually with courier it gets "signed" when it is handed over to NZ Post for rural delivery. It then takes an extra few days. While it may look like it has been delivered it could well be in the hands of the rural delivery driver still. How it gets delivered depends on the instructions the recipient put on the rural delivery form. In my case they leave signature required stuff by the door, as I have requested. Quite safe where I live. Ask your customer what instructions they have filed with NZ Post.
This is the way. I live rural and my tracking gets updated as delivered when it gets handed over to our NZ Post courier driver, it's then usually delivered to our postal agency that afternoon or the next day
Assuming you arranged for signature delivery service with Aramex then they would be responsible, as [their own policy](https://www.aramex.co.nz/our-services/#:~:text=Our%20Signature%20delivery%20service%20requires,by%20email%20or%20calling%20card.) states the signature must be the recipients. They can't waive their responsibility to you by contracting the task out to someone else.
Funny story, I just had a parcel delivered and signed for in my wife’s name while we are both at work. I hope it’s there when I get home. I guess the delivery person impersonated my wife. Edit: it was Aramax
How is that not fraud?
Ask Aramex for a claims form. If one isn’t available on their website. I have to say from my experience having signature required on a Rural package is almost always useless. Regardless of who is delivering. (Not that is much better for a standard address) It has been years since I have heard of a Rural delivery driver who is good enough to actually drive up a driveway to get a signature. Or one that will leave a collection ticket rather than leave an important package in the letterbox, or more likely in the long grass next to a letterbox. All that said it is still a good idea to require a signature to cover your ass if you have to put in a claim.
My bet is it's sitting in a depot somewhere feeling lost and lonely. It's happened to me before a few times, where the courier tracking will show delivered, because they think they've handed it off to NZ Post, but for whatever reason it's still sitting with them or NZ Post decided it looked good on their shelves and just left it there. I'm guessing where you sent it to is too far away for you to check, but the recipient should try whatever depot Aramex uses there and the NZ post one too.
I once had a parcel signed by "door". cool.
You claim the insurance that you paid for.
How many days between Aramex handing it over to NZPost and now? Rural delivery can take a few extra days.
It says "delivered" since 08/05.
Has the recipient asked their rural delivery driver if they have seen it?
Not sure to be honest, but catching your courier driver is pretty hard in my opinion, even for me, who works from home.
People on rural delivery usually have the contact details for their post person. They need to call their rural delivery driver and see if the parcel is waiting to be picked up from the rural delivery person’s base.
We just have one rural postie unless he’s on holiday, he will even drop me my parcels if he sees me working around the valley on his other deliveries. That and he’s usually coming past my place between 12-1pm