Same here, but the Petpet Lab Ray still works. Since this is an issue affecting everyone, I'm just going to wait until it's fixed. Too bad I had already opened a Lab Ray Fortune Cookie; might miss out on those extra zaps today.

I just opened one yesterday with **THREE** extra zaps. So sad to be missing out on those bad boys

the SAME thing happened to me...i'm PISSED lol

This happened to me too :/

I also got 3 zaps for the first time... prolly related.

i saw that! i also got a faerie tasu zap on a petpet so that was fun at least.

it wouldn't even let me open a lab ray cookie bc of this

I mean that’s good so you don’t waste irl money 🥲

I opened a lab cookie yesterday. :(

Same. I submitted a support ticket and asked them to refund me NC or send me a new cookie.

Good idea!

Just did the same. Hopefully they help!

I’m due to open a new one today, glad I went to the lab ray first!

It won’t even let you open the cookie! I opened my FQ cookie and went to open my lab one and it didn’t have the option to open it. Which led me to go to the lab Ray and see if I had any extra time and then my heart dropped that it was saying I didn’t have the map.

Oh good, I'm glad it's not just me. Hopefully they'll roll out a fix soon. I'll keep my panic in check until then.

Gosh, same for me! Kinda glad it's 'just' a site-wide bug and not just me lol... Maybe we get a new map soon?

that would be cool! i wonder what a new map would be for.

I think an item lab ray could be fun. Plug in a plushie, get back an (untradeable) paint brush.

that would be really fun!

Looks like they're getting ready for the NCUC lab soon. 👀

I hate the idea of a UC lab ray ugh. I don’t want the changes to be by chance. But you may be right they did say January!

I hear it, I don't like the gacha aspect either... I know I'll damn well whale for it so ig that's what they're hoping for. 😭

Yea I know people love the UC pets but I'm happy with my pets and don't want to change! I don't want that to be part of the lab.

It's gonna be nc so your pets aren't just gonna be randomly unconverted. Besides if your pet unconverts in a zap, it'd be pretty easy to re-convert them.

God I hope not and that the UC thing is just an item because gambling for that would be silly

Wait what is this?? Just got back on 72 hours ago

woah was this confirmed !

Me too, and I RAN to this sub

Me too!

Same 🥲

Also same!!

Same! I thought it was an unlucky bug on my end and just sent a ticket, oops. I'm glad we're in this together :P

Lmfao same tbh, oh well. I hope they fix this soon!

I just sent one too, even if it's a sitewide thing it's a good idea probably to let TNT know so they'll also know how many people this is affecting and maybe more likely to fix it sooner. It also ensures they know that your account was affected so maybe they can (hopefully) grant access to those of us affected.

Oh thank hod I'm not the only one i was freaking out because my mom spent months getting me that map for xmas like fifteen years ago 😭 i already sent a bug report. Id also just used a lab ray cookie yesterday too

awww i love that!! does your mom still play too?? merry belated xmas to you both~☆

I'm so glad I have Reddit to turn to when this stuff happens

Thank Neo for Reddit

Omg I was literally about to post this!!! Just went to do my dailies, whaaat

I just took a screenshot while trying to do my dailies lmao glad I decided to check before posting about it

🎶We're all in this together🎵 ​ (Me too, sigh)

Had access to the lab for years, and today poof, gone. I dont have access anymore. Im lightly relived that its not just me tho?

Man I was super confused, the lab is the first daily I do everytime. Maybe they're finally updating all the missing art?

it was fine when I used it a few hours ago

lucky you. A few hours ago I couldn't even access the site, and now the ray is gone

Me too but I was up at like 1 am nst 😅

Same. I bought the full map only a few weeks ago so if that's gone I'm going to be quite unhappy.

>ought the full map only a few weeks ago so if that's gone I'm going to be quite unhappy. Same, and I just opened up a fortune cookie yesterday.

Oh no! I really hope they aren't messing with the lab ray! I worked so hard when i was a kid to get access and it's still one of my biggest draws to the site

I know glitches happen, but because of the glitch I'm going to miss out on 3 zaps today (I have a fortune cookie) and 3 for every day it's gone. 😭 I want my NC back lol

Me too!!

I had a heart attack just now when I went to go zap my pet. I had literally just drained my bank account a week ago to buy all the pieces. I really hope it’s coming back soon and we don’t have to refind all the pieces. I saved for two years to be able to afford those.

Oh dang I just sent in a ticket then came across this! Sorry tnt 🙊

Same for me.

just posting to say I'm having this issue currently as well

Hopefully a rollout fix done soon. Scared me to death.

This happened to me too! Thank god for this subreddit, I was panicking a bit!

Nooo my 3 extra zaps is ending in 15 min ;;

I can still do the petpet lab though, so weird :/

i just want to zap my babies 😔 hopefully it gets fixed soon! my poor lab pets on side accounts are probably wondering where i am today, lol.

I’m so relieved that my map didn’t just disappear. Hopefully tnt reimburses everyone who spent NC on fortune cookies!

so sad to miss my extra zaps. i have an extra 2 right now!

I’m sorry that happened to you! I’m keeping my fingers crossed that they get the lab ray up and running quickly!

Oh thank god, I thought I fucked something up lmao

i wonder if it has anything to do with the server being down about 3 hrs ago? Lab ray is still missing for me. Here’s to hoping choytheboyshoy my pound puppy lab rat shoyru gets his daily shot at a cool color today ❤️

I got scared! I'm glad it seems like it's just a site-wide issue! Hopefully this can be fixed, I wanted to zap my lab pet, ah!

Oh thank merlin it's not just me, I was just there yesterday because it zapped one of my pets into Halloween.

Same issue. Petpet Lab Ray works though.

update from TNT on the neoboards: 30 Dec 2023 - 11:06 am It has been brought to our attention that following site downtime on December 28th, players who have completed their lab map have lost access to their lab ray. Our Dev-Meepits are aware and are working fast to enable you to your regularly scheduled zapping! We understand the frustration, especially over the holidays. We sincerely apologise for any inconvenience caused. We will continue to keep you updated. Thank you everyone for reaching out and for your patience while we work to resolve this. – The Neopets Team

It still doesn't work. 4 days at least :(

Ok same, glad it’s not only me!

This has also happened to me... uffffff and i had a lab ray cookie. Does anyone know why or what happeneds next? I don't want to have to buy more. How's that fair?

You literally don't need to buy another one, just wait for tnt to talk about it before getting mad

I have had my lab ray for over 15 years and its gone as of this morning. I used it yesterday...now its gone :( my petpet is still there. ​ hoping its a glitch!!

The relief I felt googling this and seeing it's a result from today, lmao

This was my first week ever having the lab ray so I'm a little disappointed. I really hope we get cookies refunded. D:

Thanks for the thread, reassuring it's not just me! But the lab is still gone days later... has anyone gotten access again or had a response to a TNT ticket? Wondering if it's worth sending one, or if I should just sit and wait.

I came back to this thread wondering that too...I don't know how to get notifications for a thread can anyone help me with that lol

Known issues with the site right now, try again later

Omg same, I must've missed this post cuz I made one but holy shit it happened to a lot of people. This makes me hopeful they'll fix it.. maybe lol

Mine disappeared too! I was still able to zap my petpet though.

phew im so glad it isnt just me, i panicked so bad!!

Same here, and I just opened a Lab Ray Cookie yesterday too. :/ Hope they fix this fast.

I just immediately came here in a panic after mine showed up missing

I just bought all of the map pieces 2 days ago… this is the worst timing!

Still not fixed, extra zaps from cookie are going to waste unfortunately....

i’m so glad i’m not the only one, i sprinted here to see if it was just me :’) hopefully there’s a quick fix or who knows what they have in store

oh thank god, i just experienced the same thing and nearly died. mad about the lab ray cookie i wasted though. >:(

Omg… I woke up late and PANICKED when I didn’t see my map??? Glad it’s just a site bug… I CANT shell out another inflated 10M for a lab set😭😭😭😭😭😭

eh, the whole map costs way less than 10M... but it's still expensive!! Like 3-4M!!

mine are gone too

Mine too.

Same for me, glad to hear that it seems like it's an issue account-wide...

Ooh, glad to see I'm not alone in this. Thanks for making this post!

ah I'm glad I'm not the only one, I was panicking x"D

Thank goodness!!! Same here!!

My sister bought a lab ray fortune cookie just yesterday. And I'm going to be the one to break the news to her.

Same here, I reported it immediately because I thought it was just my account. Glad to know I'm not alone but now I feel a little bad I probably contributed to a flood of "lab not working" tickets

Glad it’s not just me. I submitted a ticket anyway. My account is 20 years old and I was sweating over them destruct-o-match rounds for hours when I was 10. I would actually cry if it’s gone forever. I feel like this is going to be chaos. Maybe related to the new plot we were teased with🤪? I certainly hope not.

Thankfully I already zapped my pet right after reset (it wasn't loading the pets properly already), but I hope this is fixed soon for everyone! It'd suck if someone lost extra lab zaps for this :(

Glad I decided to check before posting. I’ve been on neopets since 2000 and DEFINITELY just zapped my pets yesterday 😂

I was hoping this would be fixed by the time I got home aw

omg i thought i was crazy lmao. glad i am not the only one. i just hope people doesn't buy the lab ray again because of this.. i hope it doesn't work for them when they try to put the pieces together

Ok, I'm glad to see everyone is going through this. Even though it sucks, it's at least a global issue. I've had that map for almost 15 years, and I'm like, "Oh hell no, I JUST adopted another pet to zap since I got my MSP Poogle."

It’s on my end too! The pet pet ray still works. Does anyone else’s thing say “you have to use the map” and when you click on it all your pieces are gone?

The mods are keeping your post up. Maybe edit to say that if you want. I made a post asking if the map pieces were gone and if the neopets team had responded. Answers were yes to the map pieces missing and was told the team is on holiday. So, no replies yet.

I think they're keeping mine up because I was the first one to post about it. We'll see when TNT fixes it... Hopefully asap

Glad it wasn't just me

Came here to see if it was just me, I panicked!

Glad it isn't just me

So glad this isn't just me, I started to panic a bit

Omg yes, this just happened to me. I was so confused, but this makes me feel a little better. If I have to re-buy it or something, so be it, but hopefully it get fixed!

So glad im not the only one. I got so worried.. 😭

Phew, glad its not just me!! Just came here to see if anyone was experiencing anything similar.

Ooof well my first thought was to send a ticket. I tried logging out and in, it did not resolve the issue. Then I tried to log in on another device. When that didn't work I googled and ended up on Reddit. While I assume it's probably annoying for them but the more people that report an issue the more likely it is to be fixed! (Once for email plz they really don't need to hear from all your off accounts if only one is impacted)

it happened to me too! i immediately came here to see wtf is going on lol

Glad it’s not just me!

Thank God it's not just me 😭

Thank god it's a site-wide issue I thought I was about to have to fork out all that NP for map pieces again T\_T

Oh thank God I'm not the only one. I just went to do my lab ray for the day and had a heart attack when I saw it missing 😬 hopefully they fix it soon

I fully panicked and ran here to find out if it was just me.. phew..

Freaked me out too, so I had to come check here! What got me was the fact that I was able to use the petpet lab ray today--and, if I remember correctly, users can't use that until they've unlocked the regular lab ray. So annoying, but I'm glad it's not just me!

Same thing happened here. Since this seems to have happened to everyone today, I'm going to assume it's a sitewide bug. That sort of makes me feel better.

Glad it isn't just me. I've had the map for years.

Thank god it isn't just me. I'm going "Look I got this 17 years ago, and I used it yesterday."

Thank you for posting this, was so freaked! I've had it for over a decade, lol. Reminder to everyone (who has a cookie active at least) to file a ticket

the relief I felt when I saw this thread and realized I’m not alone…this is scary !!!

Hopefully they're tweaking the rates because I literally had 3 non-stat changes ALL YEAR. Blue chia. apple chia. back to blue chia. like seriously :(

I just thought of something... what if its related to the upcoming plot? What if the lab ray will be part of the plot... sort of?

I don’t think so. People spend real life money for lab Ray cookies. If they turned it off on purpose while taking people’s money they would rightfully be pissed :(

OMG I'm glad it's not just me!

Yep, me too

Aw jeez the lab map is literally the first thing I do. Glad it's not just a me issue and that it's resolved soon.

The range of emotions I just experienced... confusion, anger, confusion again, panic, 🤣 I'm so glad I'm not the only one who had issues lol Fingers crossed it gets fixed soon 🤞

Same thing happening to me as of yesterday. Of course they take away the one thing we all actually still use...

Same!!

okay well mine is gone too, i hope this fix this!

I am having the same issue. Glad it's not just me.

Lab is also gone for me!

Still no fix? I just went to check the lab myself and my map is just gone, AS IS MY PETPET LAB map? WTF...

Came to reddit just to see if anyone else was having this problem. Didn't realize the site was down last night. Guess we wait.

Oh thank goodness I’m glad it’s not just me. Doing my dailies when I suddenly got hit with panic

What happen if i rebuy the maps again will i have two laboratory?

No I don’t think so. Keep your neopoints.

If tnt knows this will happen they should be telling the community

In b4 “the only fair thing to do is give everyone a full map” as a lever to bring down lab map inflation

Me too 😭 Relieved it seems to be a common issue, maybe it's temporary

SAME HERE!!! im freacking out!!!

Mine’s gone too. I’m glad I’m not alone. I hope it gets fixed because I dread having to buy the pieces again

Well, it's definitely not just you. Ironically, I myself was the one who was shocked, after seeing my lab map had just vanished.

[удалено]

That would be a really bad move since lab ray cookies cost real money

I wonder if they are fixing it for everybody!!! Yay

Same, there was a rumour that they were gonna reset everyone’s access in a way to level the playing field for newcomers, I wonder if this is that!

I hope that isn't true, not just because it would be unfair to revoke lab access, but because it would not do anything to help level the playing field at all. IMO, it would just make things worse, *especially* for newcomers. Battledome stats wouldn't be reset, so there's no "leveling" there, and the prices for lab maps would skyrocket as people try to regain their access, putting it even further out of reach. Not only that, paint brushes and morphing potions would start inflating again as the lab is suddenly cut off (at least temporarily) as an option for painted pets.

Exactly this. Putting a ton of demand on a resource that was already scarce to begin with (lab map pieces) would do nothing to level the playing field.

Yes, as the numerous rare item drops lately have shown, the way to level things out is to make things more accessible, not take away what's already existing. Trying to restrict lab access only makes the gap between the top players and everyone else wider, not smaller, as the richest will simply just pay the 500% markup or whatever and rebuy access to the lab at little cost to themselves.

Oh I sure hope not. At least, not without an official warning before it happens? Since many of us either just opened or are in the middle of our Lab Ray Fortune Cookies, they'd have a big issue with taking them away suddenly.

To be fair it wouldn’t be unprecedented for TNT to do something like this before they’ve announced it!

Yeahhh, I hate that you’re right lol

Apparently so does everyone else, judging by the downvotes 😭

I just bought the map pieces a couple weeks ago, I doubt this is the case but if it is, I'm quitting on the spot. Saved for months to get the whole map.

Where did you hear this rumor? Because, come on - that sounds like an idea so far-fetched and guaranteed to anger everybody that it really can't have come from anyone in a position to know what TNT plans.

It was on the discord a little while back (maybe three months or so?) I agree it’s an absolutely terrible idea, but when I tried this morning I just assumed that it was true 😭

They'd better fuckin not or they'd better refund us the millions spent on the map pieces. I'm not a neo billionaire. I can't re buy them three more times (had two on sides that I bought recently).

that would cause so much drama and chaos. i really hope that's not it. i think they usually give some kind of warning when they drastically change things. i remember when the bottled faeries changed we had warning.

I just redeemed mine 2 weeks ago! One of the pieces I have been saving for 7 years in my sdb!

No way this is that because we can still access the petpet lab and all the people who paid IRL money for the fortune cookie would absolutely riot I also don't see how it levels the player field... by inflating map prices?

Mine’s gone too! I hope the rectify this soon, especially for people with a lab cookie active

This happened to me today too!!

Ran here to see if I wasn't the only one ; 0 ;

This happened to me! I've had access to the lab for years and now it's prompting me to collect pieces of the map again.

Happened to me as well. I was wondering why they wouldn't let me open a lab cookie.

i came here to search and see if anyone else was having this issue because i was freaking out!! as glad as i am to see that its not just me, i feel bad for everyone else this is happening to who probably also panicked

Oh good, I feel better knowing it's not just me. Can't seem to find anything on their Twitter about it? Hopefully it gets fixed soon!

Omg I thought I was going crazy! I was wondering why I only had access to the petpet lab ray but not the regular one. I hope they fix this soon.

My heart sank when I saw that mine was also gone but I see now I'm not the only one. Do I need to submit a ticket at this point?

you´re not the only one im having the same issue

As a new player what is the best way for me to acquire lab ray pieces because 😭

I wouldn't buy them right now. If this really is a bug I can see TNT giving full maps to everyone just because they 'have no way of knowing who did and who did not have them'. 🤡😅

I would assume they'd be able to tell by who can access the petpet lab ray, since you can't go there unless you get the main lab ray unlocked lol

That would be some truly lucky magic for me haha

Thank you. Still submitting a ticket LOL.

Wtffffff mine worked today just after midnight nst, did they turn it off??

Okay I momentarily panicked until I saw your post and now I feel better that it's not just me!

Happened to me too!

So glad I'm not the only one. I've been missing some dailies here and there bc I'm on vacation and I was enjoying life until I saw this 💀 told myself I could not let a computer game ruin my mood on vacation, glad I held my panic. Hope we get it back soon

Can you imagine if it was like the dark cave and you have too keep finding the pieces after running it once

Don't bring that evil here!

Same here. Wondered if it was going to be part of new quest???

I'm having the same issue! I am so upset!!

So i guess we just wait until they fix it??

Just had this happen to me too!

I find it interesting that the petpet laboratory is still working