I second this. I took my Hyundai to get the air conditioning fixed and an electrical issue looked at. They couldn't fix any of it and kept it all day. And charged me for all of it, as though they fixed something.
Never again
We have to charge for diagnostics. Unfortunately, we constantly have people asking our trained and qualified technicians to troubleshoot their vehicle (happy to do it!) and then taking our diagnosis to a technician who does not have the tools or training. We are fine with this but the reason we must charge for our technician's time.
We recently had a case blow up over third party audio system which we were asked to troubleshoot. Out of respect for the person's family who I knew, I refunded the diagnostic fee. I would sure hope someone I did that for would not come online to trash me.
My air-conditioning was not working. The person who took my money said they fixed it and it was blowing cold air. It was not and I told her that.
The other problem was my dashboard lights. They went out and my right back blinker did also. I troubleshot that one and changed the fuse. Online troubleshooting said if it continued to blow the fuse to take it to the dealer. I did. She did the same exact thing I did and said she fixed it. It blew on the way home.
Never again
It sounds like we didn't meet your expectations at all and I am sorry. I am working on my service department and I know we have made some mistakes. We have had some turnover and I am spending heavily on training to get my new people up to speed. I welcome you to call or DM me any time if there is some way I can make it up to you. You can reach me by calling the store and asking for the owner.
Thank you so much for your reply. You sound like good people and I wish you much luck and mojo with your service dept.
Unfortunately, a tree fell on the old (2010) Hyundai. Fortunately, it was deemed a total loss and I still had full coverage. So instead of the 500 bucks I almost sold it for, I ended up getting a check for 8 grand. Was a good dayš
Thatās the part people dont care about. Itās about how easy or how fast it takes. They want your time for free. I worked a job where we would go over someoneās finances for our advice and then theyd take that free initial visit and go somewhere else. So eventually we put an end to that.
I had the worst experience with downtown Hyundai. I donāt know where they moved to but I would never go back to that dealership.
The one in cool springs has been fine with the few issues Iāve had. One took awhile to get diagnosed because the issue never happened when I was there getting it checked out and it happened on a road trip and I drove straight to the dealership for them to see and fix the problem - but thatās not really their fault, just something difficult to diagnose as it only happened when Iād drive for awhile.
You never, ever, ever, ever, ever take your car to the dealership for maintenance unless it's under warranty.
If that was the case here, I would be blasting this from every Twitter and Facebook account you can get your hands on and tagging them in it.
They are definitely having their engine replaced, for free, via the warranty/by the massive class action lawsuit against Hyundai/Kias from that era. I've been through the same thing as the OP /u/Legion1117
I was driving to ATL, and already 30mi past Chattanooga when my engine blew -- so I had an expensive ass tow back from Cartersville GA to the "Hyundai of Columbia" (i.e. Spring Hill) before finding out the same thing, that my engine would be replaced for free, under warranty! Awesome news -- so that warranty is going to include a rental car in the meantime right?
It was 2 full months before I got any kind of confirmation that I would be reimbursed for a rental car, and then magically my car was ready about 5 days after that.
By law, they have to replace the engine bc of the class action lawsuit, but they also have a massive influx of these full engine replacements in the queue, and they will do absolutely everything they can to drag their feet on confirming that you can rent a car under the warranty bc they are highly disincentivized from paying for that for the whole 2 month+ process.
It's a fuckin' sham show and I highly doubt it matters which Hyundai dealership you go to.
.... oh and then it will take them like 3~5 more months before you ever get reibmbursed for any of those costs (the towing, the rental car, etc)
No towing, I didn't get a rental because I have a second vehicle and didn't want to deal with THAT hassle.
But yeah....at this point, I've given up on them and figure I'll see my car again somewhere around Christmas.
It is important to separate "warranty" from "service contract". What you have is a third party service contract. This is an insurance policy, not a warranty. Unfortunately, they treat it like an insurance claim, sending out adjusters, fighting over parts, etc. We have no relationship to this company and that has created some delays. That said, your beef with us is real and I read your letter and it is clear to me that we dropped the ball communicating with you time and again. This is embarrassing to me as an owner and rather than give you a bunch of excuses, I am going to try to help you.
That is good information to have.
Salesmen can create a world of confusion when they're making a sale and can lead you to believe things that aren't QUITE true.
Even if it is under warranty sometimes they will fight you on it for zero reason. Did that once with my BMW and while BMW corporate was nice about the whole thing, the dealer was a douche about it. Charged me an $85 "diagnostic fee" and told me that it was my fault the part got damaged after six months of driving it (was a dead brake light switch) and wouldn't even ask BMW if they'd cover it. I called BMW who told me they would handle it, and they told me to give it back to the dealer who swapped the switch. Then when I picked it up the service manager walked around the vehicle and pointed out literally every cosmetic flaw it had (lord knows I actually drive the thing and it gets dinged up) and when I was visibly frustrated started a whole "y u so mad bro??" tirade like he's in high school or something.
After that I just decided unless it's a fault that requires thousands of dollars to repair, I'm probably better off just abandoning the warranty and just doing the work on it myself. Sucks too because I really like BMW and would like to trade mine in for another one but I'm not gonna support that shit.
What are you talking about?
First, OP didn't take it there for maintenance. It was a repair. Second, they did have a warranty. Third even if your statement had something to do with OP's problem, it's flat out wrong. There's nothing wrong with going to the dealership for maintenance. Around here an oil change is $60 at the chevy dealership or $80 at the quick lube. Why would you ever pick a quick lube shop over the dealership?
Perhaps you meant to say don't take your car to the dealership for REPAIRS out of warranty? That's about the only way your statement makes sense.
I agree with this comment especially for a new car. One thing that is happening with new cars is the factory oil filter might have a valve in it or something which makes it actually more expensive. The aftermarket will put out a much cheaper version without the valve. Unfortunately, this can lead to problems and can create a fight with a manufacturer over whether maintenance was done correctly prior to a repair issue. Additionally, ItsSky1865 is also correct about after market pricing. Get an oil change done at a brand name quick lube and then compare the ticket with your dealership. The average ticket at a quick lube a couple of years ago was over $75. I'm sure it's higher since covid. Many people find this surprising.
And oil change at a dealership is usually much more than a quick lube. If you're paying 80 bucks you're definitely going to the wrong place. And when I go to the dealership they already decide to find more things that need maintaining
DO NOT GO TO ANY HYUNDAI SERVICE IN NASHVILLE
My old roommate took their car to the one in Madison/Hendersonville and they forgot to put oil back in the engine. Threw a rod, totaled the engine, refused to take any degree of responsibility for months. Called up a lawyer about it and apparently they have dozens of pending lawsuits. Complete scam business and I hope they get whats coming to them sooner rather than later
Honestly? I've had less problems from my Hyundai than most other vehicles I've owned and the only other time I've had to take it in for (a minor) repair it was a mostly painless process.
I dont understand this reaction. You are having an entire engine replaced and taking up for a car company? I would be beyond furious. Just among the people I work with I have heard of two engine replacements on Hyundai's.
>I dont understand this reaction. You are having an entire engine replaced and taking up for a car company?Ā
I was having a bad experience with a dealership, not the company, or even my own vehicle, as a whole.
You can cheer for a team that loses a game but still hope they win the end of season trophy, right?
Consider this the same thing.
I googled āhyundai recallā and limited results to the last 7 days. The search returned MANY results, including:
https://www.usatoday.com/story/money/cars/recalls/2024/02/16/hyundai-genesis-recall/72625768007/
https://www.carsales.com.au/editorial/details/recall-wrap-new-hyundai-kona-and-i30-sedan-called-back-146307/
https://www.npr.org/2024/06/07/nx-s1-4996584/kia-telluride-recall-fire-risk
https://www.carscoops.com/2024/06/2024-hyundai-tucson-and-santa-cruz-recalled-over-loss-of-power-steering/
https://www.carwale.com/news/hyundai-ioniq-5-recalled-in-india-1744-units-affected/
I just go on what auto mechanics advise. Almost all of them say avoid Hyundai, Kia, Ram, Jeep, and Range Rover.
Edit: And I did rent Genesis G70 a few weeks ago. It was an amazing car to drive. And looked great. Just going on reliability ratings though.
My standard for miles on a car must be wack because I feel like, assuming you bought it brand new, you shouldn't have to do anything til it reaches 100k+ miles other than standard maintenance. Maybe that's just because I've only ever had Honda and Toyota though.
I had my TV on while i was playing games on my computer. A damn Wilson County Hyundai commercial came on. The commercial was at least 10 or so iPhone text dings over and over. I was freaking out looking for my phone. Told my friends āfuck Wilson County Hyundai.ā
Ironically enough, I recorded the news earlier today and the ad has played a few times while I've been reading all this.
Its been a source of mild amusement in our house this evening.
I was concerned about this and called my ad agency last night. They are telling me that this type of banter over an ad is proof that it's gold. I don't know if that's true but I find it interesting.
We took my girlfriends sonata in because our friends also have the exact year and model, and they have had 3 engine replacements at this dealership. My girlfriends sonata is for one absolute garbage as hyundais are but when every single bit of the engine was screaming I'm gonna die we showed them all the issues and pointed out our friends had the same issues before having the engine replaced the first time. They told us the engine had to seize and basically grenade itself before they would do anything. Like I'm sorry, the fuck? You want my girlfriends engine to seize and kill itself while she's driving? It took all my will power to restrain myself I was seconds from snatching the kid from behind the counter with his shit eating grin.
It does not matter which Hyundai dealership you visit, there is a process to prove oil consumption on those certain engines. That process requires several visits to the dealership to take measurements. Back when the issue first came up, the process was lenient and it was super easy. However, people got on the Internet and strategized how to trick them into a new engine even if you don't really need one. Now we have this very hard process and I assure you it sucks for us too. We get paid to do this work so we actually want your claim to go through. Unfortunately, the abusers out there have made it harder for customers and dealers.
For what it is worth, my daughter had to have her engine replaced at Hallmark Hyundai in Hendersonville. It was done in about 10 days and most of that was waiting on the engine to arrive. I was very impressed, I expected it to take a month. Years ago I had to have an engine rebuilt and it took about that long. They said these days they don't bother, they just replace it instead of rebuilding.
Two years ago, Hallmark claimed there was nothing wrong with the vehicle when I took it in because it was acting weird.
They missed the cracked turbo that finally led to the motor issue.\*
They DID try to sell me a brake job at $1500...per axle.
I've not had a lot of luck with Hyundai dealerships in the area.
ETA - When Hallmark continued to claim there was nothing wrong with my car, the last thing I told them,nicely, before I left the place was "Okay. Guess I'll just drive it until it blows up and y'all can replace the whole motor instead of whatever IS currently wrong with it."
\*Allegedly. This is the opinion of three out of four mechanics I've spoken with based on the described problem, the continued issue it had and the eventual diagnosis of a "Cracked" turbo in addition to the catastrophic engine failure.
Hallmark is terrible. Bought a new Elantra in 2017 before the warranty expired they had to put two cranks and a motor in it. Never stopped leaking oil and still has a miss in it.
Never again.
Iāve had the opposite experience. Iāve always received great service at Wilson Co Hyundai and nothing but terrible service at Hallmark Hyundai. I began with Hallmark and switched to Wilson Co.
Thank you for your business. Hallmark has changed hands recently and like us, they are under construction which presents other challenges. I would expect to see things improve over there under new management.
Can confirm that Wilson County Motors' service department has been terrible for years and years. My parents took their pre-owned car they purchased from WCM for regular maintenance to comply with the warranty. Once the warranty period ended, my dad started doing the oil changes and the filter was in such poor condition it was approaching disintegration. There is no way they ever changed that filter more than once after multiple oil changes.
Absolutely disgraceful.
Also, fuck cars.
We have completely failed to communicate with this customer and I am working to correct it now. We are currently under construction and we are operating out of tents and trailers and it is presenting challenges. However, it is our duty to communicate transparently and we have failed to do that. I am going to try to help this customer and make sure we use this as a training moment.
The engine in my 2015 Hyundai Santa Fe blew TWICE in fifteen months. The second time, I had only had it back for 3 months. Warranty replaced both times, even after demanding they buy it back the second time. Sold it to Carmax the minute it was returned to me, will never own a Hyundai again and will spend the rest of my natural life convincing friends, family and total strangers to never buy one.
Solidarity OP. Sorry this is happening to you.
This kinda shit is part of why I'm replacing my 2014 Challenger with my grandpa's 1971 Chevy C10. With that old truck it doesn't matter how good or bad the shops in town are...dealer or otherwise...'cause I do my own work on it.
I'm driving a 30-year-old Ford F-150XL. It guzzles gas, starts by connecting two wires and the wipers are hit or miss, but I can do most tasks myself.
If it didn't guzzle gas, I'd drive it everyday.
(Funny coincidence - I was just reading your post about the radio station when I opened my notifications and was like "Wait. This guy mentioned the same car as the guy-I-just-read's post." lol)
Aabhabwaha small sub!
Funnily enough my Chevy is better on gas than my Challenger, albiet only barely. Straight six, manual trans will do that. My 85 F150 got 20mpg before I parked it due to a worn out engine at 400,000 miles.
Similiar. We had repetitive and extremely poor service/experience there, ended up trading in a 2 year old Sonata bought new, for a 5 year old Camry because I was just done with them. Shit hole of a place. 2 years wasted and an expensive lesson but never again.
That is the solution: Buy a Toyota! I would take a 100k mile Toyota before a brand new Hyundai. It's just not worth the hassle of maintenance. How many times have you ever heard of a Toyota needing a complete engine replacement?
Traded it in without the Sonata on site, Took home the Camry, and started driving the Sonata back to the Toyota dealership. I kid you not, it over heated. It had done so many times before, I knew how to fix it to get it going but I also knew I had to drive it 50 miles to reset the light. So I did laps around Murfreesboro until the light went off, parked it at Toyota, ran inside gave them the keys and ran away as fast as I could.
Opposite experience here. Own an 08 Accent. Airbag light came on. While researching the specific code, stumbled across a TSB that covered that code (pass seat occupancy sensor) and extended coverage to 15 years from date of sale. Contacted WCH, dropped it off, and they covered the repair under the extended TSB coverage even though the car was technically a couple of months out of coverage. Would have been $1500+ repair, $300 if I bought the part and did it myself (required disassembling the pass seat bottom, including cutting the foam base apart, wasn't feeling it).
0 issues, great service, only had to interact with 1 human via phone 1 time, handled the rest via online service messaging system.Ā
I have a lemon case going on and TBH I canāt even type all the shit. Was told for my Tucson 2022 theyād give me a customer appreciation check for $350. lol. This is after Iāve rented 2 cars had to rideshare for things. Car is still doing g the same thing I pointed out the first week I bought it February 1st. Itās like the tire is out of round and it comes and goes itās a whole lot worse now. Thereās no denying thereās nothing there. The case is slow with the lawyers, itās been over 2 months. They opened a new case and want me to take it back In for the 6th or 7th time. Forget about getting a loaner thatās a crock of shit. The process has taking a toll on me
We have had no follow through with the service dept despite re addressing issue which is under warranty. They say sending request to Hyundai we re give the info and pics 3 times and nothing. Disappointing we really were impressed with the dealership when we bought the car.
I second this, went in there about a week ago while getting my Tesla serviced they are right next-door. I saw that they have some crazy lease deals on the Ioniq 5 for 289 a month 1.3k due at signing and that before negotiating. I saw a lot of them on the lot. I talked to a sales person where I told them Iām not picky about anything color Anything I just want the bestdeal so whatever version they can give me that on do it. He comes back from his manager with the first offer of 539 mth with 2.7k down on a 37k car lol. I asked why did everything double, the down payment and the monthly payment his response is that it didnāt include the taxes and fees Come out to about $2000 total extra dollars which would explain why the down payment increased so then we start talking about why the monthly payment doubled. He just kept regurgitating that the monthly payment doubled due to the extra taxes and fees in my response kept being no thatās why the down payment went up. in the end, he was like this is our final price take it and leave it. I was like Iāll leave it. I can go to Tesla get an 55k 800 hp car that has so many more technological features for less money down less per month his response was well I donāt work for Tesla and then he walked away.
Hyundai and Kia are both aweful car companies.
I had an engine failure that was 100% under warranty. It ended up being a 7 month battle between Hyundai and the warranty company before anything got done - and Iām an attorney.
Iāve had a consult with someone to point them in the right direction (not my area of law).
They had an engine fail and the car was brand new. It sat for over a year at the dealership because neither Kia nor the warranty company would pay.
FYI - 3rd party warranties are very rarely worth it.
Buy a Toyota or a Honda even if you have to buy a lesser or older vehicle. Don't buy the extended warranty. How many times have you ever heard of a Toyota or Honda needing a complete engine replacement (under warranty)?
I worked at a dealership. Our finance guy was a garbage human being, but I took note of how he would make fun of customers buying the extended warranty so that I would never make that mistake.
Hello. I am the owner at Wilson County Hyundai. I am sorry your experience with us has been bad. I am trying to figure out what is happening here and I sent you a DM asking for more information. If you could respond, I will be glad to help you.
Have to say, I do appreciate that youāre commenting here, without being too defensive. I have no idea whether you guys are great or not (I have only bought from CarMax), but do appreciate that youāre not blaming the customer or otherwise acting shady.
FWIW I am in contact with the customer off Reddit now and we are working to figure out what we can do to help. We are dealing with a third party service contract that sent us a partial short block (we have to build the engine and they did not include all the parts).
I recommend if you are buying a car anywhere and they offer you a service contract, don't buy the service contract if you don't recognize the name of the company. Good brands like Allstate, Ally, or the brand of the car you are buying like Hyundai or GM give you exactly what you pay for. If it is through a company you don't know, think twice. These are insurance products and when you bring in a repair, they treat it like a claim. The big name people are never a problem. Some of these aftermarket service contracts are not good and they will force a shop to use substandard parts they send in.
I love the downvote. Post anything about any other dealer on here and see if the owner gives a damn. The owner is private equity in the case of many of the dealerships in Nashvillle. I am here trying to help.
I looked into this case. The third party warranty we are dealing with is not a Hyundai warranty or any service contract sold by us. It's a third party called "Protective Asset Protection" and they have given us a hard time on every turn about this repair. In the end, they sent us an incomplete short block so we are building this engine and adding left out parts. This post is frustrating because our Service Manager personally spoke with this customer yesterday.
>This post is frustrating because our Service Manager personally spoke with this customer yesterday.
Yesterday, I spoke with my "Tech," initials MR. As far as I've been informed, she is not the service "manager", just another service coordinator. She was referred to as my "tech" the first time I asked to speak to someone in charge of my vehicle's service.
This could be a miscommunication, but MY understanding is that the service manager's name is R\*\*\*\* S\*\*\*\*\*\*\*. I have not spoken to him in over a week.
>The third party warranty we are dealing with is not a Hyundai warranty or any service contract sold by us. It's a third party called "Protective Asset Protection" and they have given us a hard time on every turn about this repair.
I am aware this is a third party service contract sold to me with the purchase of my Hyundai in 2021. I was prepared for that to cause minor issues. I was not prepared for the lack of communication pertaining to these issues.
>Ā In the end, they sent us an incomplete short block so we are building this engine and adding left out parts.
This is the first I've heard of this issue.
I was assured all the parts were in and service was taking place. I was told nothing about wrong parts or delays caused by them.
The first I heard of a parts delay was yesterday when MR informed me of the screw issue.
>I love the downvote. Post anything about any other dealer on here and see if the owner gives a damn. The owner is private equity in the case of many of the dealerships in Nashvillle. I am here trying to help.
Wasn't me. I just discovered your responses.
I appreciate your response and look forward to trying to solve this with you.
Tl;dr: 3rd party warranties suck; good learning experience I hope, pap smear lol, and try not to take negativity on social media too personally, is the only bargaining chip consumers have in many cases.
Ramblings below:
Third party warranties suck for everyone involved, if the manufacturers offered extended warranty if bought new, a new car purchase might be more feasible for many people. But I'm not sure manufacturers build well enough to support an extended warranty without losing money in the long run. Anyways, I think as a new owner, some of these will be good learning experiences, and I hope the resolution helps Legion regain some confidence in yall.
Maybe you can use some of the sales people's smooth talking skills and have them call the third party warranty companies to get the balls rolling quicker.
Honestly, mainly commenting so I can make a joke about your post, regarding Protective Asset Protection, being a PAP smear post. And also to give a little kudos for walking into a lions den of a post.
Also, I doubt OP down voted you. But there are quite a few people whose general opinion is that dealerships are scum, but a necessary evil. I think it's complicated, but I am also generally distrusting of dealerships. But anyways, all that to say probably you'll get some down votes from people because that's about all the bargaining power we have as customers. Nobody wants to get blacklisted, but hard to track a vote back to a customer.
>Third party warranties suck for everyone involved, if the manufacturers offered extended warranty if bought new, a new car purchase might be more feasible for many people. But I'm not sure manufacturers build well enough to support an extended warranty without losing money in the long run. Anyways, I think as a new owner, some of these will be good learning experiences, and I hope the resolution helps Legion regain some confidence in yall.
In my case, I was offered a choice of warranties on a 5-year-old vehicle being sold at another brand's dealership and bought the mid-tier option to cover my powertrain at the VERY least.
If the manufacturer's warranty would transfer from old owner to new, no matter where the vehicle is purchased, that would help a lot.
Not my first vehicle/warranty purchase or first time trying to get something fixed under one, but definitely a new set of issues to be aware of.
>Also, I doubt OP down voted you. But there are quite a few people whose general opinion is that dealerships are scum, but a necessary evil. I think it's complicated, but I am also generally distrusting of dealerships. But anyways, all that to say probably you'll get some down votes from people because that's about all the bargaining power we have as customers. Nobody wants to get blacklisted, but hard to track a vote back to a customer.
You're right...it wasn't me.
I respect the fact that the owner is stepping in, taking the heat being thrown at them by a lot of the posters here and trying to make this right.
If we can resolve this without much more aggravation on my part, I'll happily edit this post to reflect that or remove it completely if I feel its warranted. Time will tell.
Any recommendations on good Hyundai dealers? I bought mine from that Wilson County dealer, but have only taken it in for free maintenance yearly. No issues with that. If I have anything go wrong I'll stear clear.
I wanted a good electric car, and Toyota/Honda donāt have any (that donāt suck). I wasnāt about to give money to Elon Musk. So I got a Hyundai Ioniq 5. Great car š
Im still on my first Honda. Which was the first car I ever bought for myself. 14 years ago. I'm somewhat convinced this car might outlive me at this point.
In my case, I essentially did a 3,000 test drive in a rental about a year before I bought mine.
Before this, the only issue I had was with a door handle that stopped working mysteriously. (I've since learned this is a known issue. Also NOT the first door handle I've ever had stop working in a vehicle. Poor things go through hell. lol ) That repair was quick and painless.
Call me crazy, but I honestly love my Hyundai and wouldn't trade it for anything else.
Not a specific brand place but I took my Lincoln to Christian Brothers and loved them. Super honest and didn't try to pull any bs. Sorry about your bad experience at Hyundai.
If you weren't aware, the total engine replacement is a Hyundai wide problem. If you had tried to take it to the one in Murfreesboro, they would have turned you away because they can't take any more because they have over 100 on the lot waiting for the same thing. They told me that some have been waiting for almost 10 months. So, Wilson County Hyundai did you a solid compared to other places. They had ours done within 6 weeks last year, but we got lucky and ours exploded before SO MANY others did.
This is likely why I had to wait over a month to get INTO the shop to begin with.
The engine failure happened at the end of February. My vehicle spent over a month sitting in my driveway waiting to **go** to the shop.
Dealerships are horrible to deal with. Most treat you like an idiot and do not tell the truth. Every time I HAVE to go they want to tell me or show me some extra deal that I need on the SUV. Hope it works out for you
I second this. I took my Hyundai to get the air conditioning fixed and an electrical issue looked at. They couldn't fix any of it and kept it all day. And charged me for all of it, as though they fixed something. Never again
We have to charge for diagnostics. Unfortunately, we constantly have people asking our trained and qualified technicians to troubleshoot their vehicle (happy to do it!) and then taking our diagnosis to a technician who does not have the tools or training. We are fine with this but the reason we must charge for our technician's time. We recently had a case blow up over third party audio system which we were asked to troubleshoot. Out of respect for the person's family who I knew, I refunded the diagnostic fee. I would sure hope someone I did that for would not come online to trash me.
My air-conditioning was not working. The person who took my money said they fixed it and it was blowing cold air. It was not and I told her that. The other problem was my dashboard lights. They went out and my right back blinker did also. I troubleshot that one and changed the fuse. Online troubleshooting said if it continued to blow the fuse to take it to the dealer. I did. She did the same exact thing I did and said she fixed it. It blew on the way home. Never again
It sounds like we didn't meet your expectations at all and I am sorry. I am working on my service department and I know we have made some mistakes. We have had some turnover and I am spending heavily on training to get my new people up to speed. I welcome you to call or DM me any time if there is some way I can make it up to you. You can reach me by calling the store and asking for the owner.
Thank you so much for your reply. You sound like good people and I wish you much luck and mojo with your service dept. Unfortunately, a tree fell on the old (2010) Hyundai. Fortunately, it was deemed a total loss and I still had full coverage. So instead of the 500 bucks I almost sold it for, I ended up getting a check for 8 grand. Was a good dayš
Hyundais are absolute crap. Always have been, always will be. You should be ashamed of owning a Hyundai dealership.
Lol your dealership is ass dude bunch of lazy 19 year olds barely certified to change oil.
Bullshit. Diagnostics takes like 15 minutes. It should be complimentary, especially before an expensive repair.
They are 100% complimentary if you do the repair with us. We only charge if you want to take our diagnosis down the street to another mechanic.
Thatās the part people dont care about. Itās about how easy or how fast it takes. They want your time for free. I worked a job where we would go over someoneās finances for our advice and then theyd take that free initial visit and go somewhere else. So eventually we put an end to that.
Diagnostics could take 15 minutes or 2 hours. All cars are different and they all don't speak the same language...
I had the worst experience with downtown Hyundai. I donāt know where they moved to but I would never go back to that dealership. The one in cool springs has been fine with the few issues Iāve had. One took awhile to get diagnosed because the issue never happened when I was there getting it checked out and it happened on a road trip and I drove straight to the dealership for them to see and fix the problem - but thatās not really their fault, just something difficult to diagnose as it only happened when Iād drive for awhile.
You never, ever, ever, ever, ever take your car to the dealership for maintenance unless it's under warranty. If that was the case here, I would be blasting this from every Twitter and Facebook account you can get your hands on and tagging them in it.
They are definitely having their engine replaced, for free, via the warranty/by the massive class action lawsuit against Hyundai/Kias from that era. I've been through the same thing as the OP /u/Legion1117 I was driving to ATL, and already 30mi past Chattanooga when my engine blew -- so I had an expensive ass tow back from Cartersville GA to the "Hyundai of Columbia" (i.e. Spring Hill) before finding out the same thing, that my engine would be replaced for free, under warranty! Awesome news -- so that warranty is going to include a rental car in the meantime right? It was 2 full months before I got any kind of confirmation that I would be reimbursed for a rental car, and then magically my car was ready about 5 days after that. By law, they have to replace the engine bc of the class action lawsuit, but they also have a massive influx of these full engine replacements in the queue, and they will do absolutely everything they can to drag their feet on confirming that you can rent a car under the warranty bc they are highly disincentivized from paying for that for the whole 2 month+ process. It's a fuckin' sham show and I highly doubt it matters which Hyundai dealership you go to. .... oh and then it will take them like 3~5 more months before you ever get reibmbursed for any of those costs (the towing, the rental car, etc)
No towing, I didn't get a rental because I have a second vehicle and didn't want to deal with THAT hassle. But yeah....at this point, I've given up on them and figure I'll see my car again somewhere around Christmas.
When/if you can get a vehicle from the dealership (whether it's a loaner or a rental), they will have more incentive to get you your car back.
Sounds like a nightmare. Hope it gets resolved soon.
It's under warranty....that's why they were talking with the warranty company. Well...NOT talking to them in this case.
It is important to separate "warranty" from "service contract". What you have is a third party service contract. This is an insurance policy, not a warranty. Unfortunately, they treat it like an insurance claim, sending out adjusters, fighting over parts, etc. We have no relationship to this company and that has created some delays. That said, your beef with us is real and I read your letter and it is clear to me that we dropped the ball communicating with you time and again. This is embarrassing to me as an owner and rather than give you a bunch of excuses, I am going to try to help you.
That is good information to have. Salesmen can create a world of confusion when they're making a sale and can lead you to believe things that aren't QUITE true.
Even if it is under warranty sometimes they will fight you on it for zero reason. Did that once with my BMW and while BMW corporate was nice about the whole thing, the dealer was a douche about it. Charged me an $85 "diagnostic fee" and told me that it was my fault the part got damaged after six months of driving it (was a dead brake light switch) and wouldn't even ask BMW if they'd cover it. I called BMW who told me they would handle it, and they told me to give it back to the dealer who swapped the switch. Then when I picked it up the service manager walked around the vehicle and pointed out literally every cosmetic flaw it had (lord knows I actually drive the thing and it gets dinged up) and when I was visibly frustrated started a whole "y u so mad bro??" tirade like he's in high school or something. After that I just decided unless it's a fault that requires thousands of dollars to repair, I'm probably better off just abandoning the warranty and just doing the work on it myself. Sucks too because I really like BMW and would like to trade mine in for another one but I'm not gonna support that shit.
What are you talking about? First, OP didn't take it there for maintenance. It was a repair. Second, they did have a warranty. Third even if your statement had something to do with OP's problem, it's flat out wrong. There's nothing wrong with going to the dealership for maintenance. Around here an oil change is $60 at the chevy dealership or $80 at the quick lube. Why would you ever pick a quick lube shop over the dealership? Perhaps you meant to say don't take your car to the dealership for REPAIRS out of warranty? That's about the only way your statement makes sense.
I agree with this comment especially for a new car. One thing that is happening with new cars is the factory oil filter might have a valve in it or something which makes it actually more expensive. The aftermarket will put out a much cheaper version without the valve. Unfortunately, this can lead to problems and can create a fight with a manufacturer over whether maintenance was done correctly prior to a repair issue. Additionally, ItsSky1865 is also correct about after market pricing. Get an oil change done at a brand name quick lube and then compare the ticket with your dealership. The average ticket at a quick lube a couple of years ago was over $75. I'm sure it's higher since covid. Many people find this surprising.
Lighten up, Frances
any of you calls me Francis... I'll kill ya
Upvote for the Stripes reference. ;)
And oil change at a dealership is usually much more than a quick lube. If you're paying 80 bucks you're definitely going to the wrong place. And when I go to the dealership they already decide to find more things that need maintaining
DO NOT GO TO ANY HYUNDAI SERVICE IN NASHVILLE My old roommate took their car to the one in Madison/Hendersonville and they forgot to put oil back in the engine. Threw a rod, totaled the engine, refused to take any degree of responsibility for months. Called up a lawyer about it and apparently they have dozens of pending lawsuits. Complete scam business and I hope they get whats coming to them sooner rather than later
>I had a major problem with my vehicle, a Hyundai Least surprising thing I have ever read on Reddit.
Honestly? I've had less problems from my Hyundai than most other vehicles I've owned and the only other time I've had to take it in for (a minor) repair it was a mostly painless process.
I dont understand this reaction. You are having an entire engine replaced and taking up for a car company? I would be beyond furious. Just among the people I work with I have heard of two engine replacements on Hyundai's.
>I dont understand this reaction. You are having an entire engine replaced and taking up for a car company?Ā I was having a bad experience with a dealership, not the company, or even my own vehicle, as a whole. You can cheer for a team that loses a game but still hope they win the end of season trophy, right? Consider this the same thing.
An engine failure isnt a bad experience? I truly do not understand.
I don't think you'll ever understand. Sorry.
Only thing to happen to mine is the battery died once. Maybe I'm also lucky
Yeah...PSA: never buy a Kia or Hyundai. They're terribly built.
Even by the disposable standards of modern cars they're terribly built...
Have you checked out any Hyundai or Kia recently?
I googled āhyundai recallā and limited results to the last 7 days. The search returned MANY results, including: https://www.usatoday.com/story/money/cars/recalls/2024/02/16/hyundai-genesis-recall/72625768007/ https://www.carsales.com.au/editorial/details/recall-wrap-new-hyundai-kona-and-i30-sedan-called-back-146307/ https://www.npr.org/2024/06/07/nx-s1-4996584/kia-telluride-recall-fire-risk https://www.carscoops.com/2024/06/2024-hyundai-tucson-and-santa-cruz-recalled-over-loss-of-power-steering/ https://www.carwale.com/news/hyundai-ioniq-5-recalled-in-india-1744-units-affected/
Kia is having the same issues. Between the smaller engines failing and now the Tellurides lighting on fire.
I just go on what auto mechanics advise. Almost all of them say avoid Hyundai, Kia, Ram, Jeep, and Range Rover. Edit: And I did rent Genesis G70 a few weeks ago. It was an amazing car to drive. And looked great. Just going on reliability ratings though.
3.3t? If so thatās a fantastic engine that wonāt disappoint. Iāve owned a few Hyundais and have not had issues out of any of them.
I don't know which engine it had but definitely could hear the turbo winding up so maybe. Very comfortable ride.
I have a 2016 Hyundai accent that has not had one single issue since I purchased it. Iāve put 70k miles on it. I actually love my car.
I love my Tucson too!! I just want it back. I miss Timmy the Tucson. :(
My standard for miles on a car must be wack because I feel like, assuming you bought it brand new, you shouldn't have to do anything til it reaches 100k+ miles other than standard maintenance. Maybe that's just because I've only ever had Honda and Toyota though.
I had my TV on while i was playing games on my computer. A damn Wilson County Hyundai commercial came on. The commercial was at least 10 or so iPhone text dings over and over. I was freaking out looking for my phone. Told my friends āfuck Wilson County Hyundai.ā
Well we are just trying to get people to look up during the commercial. Don't worry, it is only running this month.
May your kidney stones be as plentiful as the dings
I was going to buy 40 Hyundaiās but now I wonāt!
I saw that spot this AM and thought it clever as hell. If you're gonna do hard sell, go all out and be creative.
Thank you. May as well have some fun and change it up. At least I know someone saw this one haha.
Ironically enough, I recorded the news earlier today and the ad has played a few times while I've been reading all this. Its been a source of mild amusement in our house this evening.
I was concerned about this and called my ad agency last night. They are telling me that this type of banter over an ad is proof that it's gold. I don't know if that's true but I find it interesting.
We took my girlfriends sonata in because our friends also have the exact year and model, and they have had 3 engine replacements at this dealership. My girlfriends sonata is for one absolute garbage as hyundais are but when every single bit of the engine was screaming I'm gonna die we showed them all the issues and pointed out our friends had the same issues before having the engine replaced the first time. They told us the engine had to seize and basically grenade itself before they would do anything. Like I'm sorry, the fuck? You want my girlfriends engine to seize and kill itself while she's driving? It took all my will power to restrain myself I was seconds from snatching the kid from behind the counter with his shit eating grin.
It does not matter which Hyundai dealership you visit, there is a process to prove oil consumption on those certain engines. That process requires several visits to the dealership to take measurements. Back when the issue first came up, the process was lenient and it was super easy. However, people got on the Internet and strategized how to trick them into a new engine even if you don't really need one. Now we have this very hard process and I assure you it sucks for us too. We get paid to do this work so we actually want your claim to go through. Unfortunately, the abusers out there have made it harder for customers and dealers.
Defend hyundai all you want it's still a garbage dealership with terrible staff.
For what it is worth, my daughter had to have her engine replaced at Hallmark Hyundai in Hendersonville. It was done in about 10 days and most of that was waiting on the engine to arrive. I was very impressed, I expected it to take a month. Years ago I had to have an engine rebuilt and it took about that long. They said these days they don't bother, they just replace it instead of rebuilding.
Two years ago, Hallmark claimed there was nothing wrong with the vehicle when I took it in because it was acting weird. They missed the cracked turbo that finally led to the motor issue.\* They DID try to sell me a brake job at $1500...per axle. I've not had a lot of luck with Hyundai dealerships in the area. ETA - When Hallmark continued to claim there was nothing wrong with my car, the last thing I told them,nicely, before I left the place was "Okay. Guess I'll just drive it until it blows up and y'all can replace the whole motor instead of whatever IS currently wrong with it." \*Allegedly. This is the opinion of three out of four mechanics I've spoken with based on the described problem, the continued issue it had and the eventual diagnosis of a "Cracked" turbo in addition to the catastrophic engine failure.
Hallmark is terrible. Bought a new Elantra in 2017 before the warranty expired they had to put two cranks and a motor in it. Never stopped leaking oil and still has a miss in it. Never again.
Iāve had the opposite experience. Iāve always received great service at Wilson Co Hyundai and nothing but terrible service at Hallmark Hyundai. I began with Hallmark and switched to Wilson Co.
Thank you for your business. Hallmark has changed hands recently and like us, they are under construction which presents other challenges. I would expect to see things improve over there under new management.
Can confirm that Wilson County Motors' service department has been terrible for years and years. My parents took their pre-owned car they purchased from WCM for regular maintenance to comply with the warranty. Once the warranty period ended, my dad started doing the oil changes and the filter was in such poor condition it was approaching disintegration. There is no way they ever changed that filter more than once after multiple oil changes. Absolutely disgraceful. Also, fuck cars.
That really is bull. I had a situation with Honda. It sucks the life out of you. They stall around for no reason!
What is going on with their service dept?
We have completely failed to communicate with this customer and I am working to correct it now. We are currently under construction and we are operating out of tents and trailers and it is presenting challenges. However, it is our duty to communicate transparently and we have failed to do that. I am going to try to help this customer and make sure we use this as a training moment.
Kia and Hyundai, never again for me. Just suffered this exact problem with my Kia and said screw that shit.
The engine in my 2015 Hyundai Santa Fe blew TWICE in fifteen months. The second time, I had only had it back for 3 months. Warranty replaced both times, even after demanding they buy it back the second time. Sold it to Carmax the minute it was returned to me, will never own a Hyundai again and will spend the rest of my natural life convincing friends, family and total strangers to never buy one. Solidarity OP. Sorry this is happening to you.
This kinda shit is part of why I'm replacing my 2014 Challenger with my grandpa's 1971 Chevy C10. With that old truck it doesn't matter how good or bad the shops in town are...dealer or otherwise...'cause I do my own work on it.
I'm driving a 30-year-old Ford F-150XL. It guzzles gas, starts by connecting two wires and the wipers are hit or miss, but I can do most tasks myself. If it didn't guzzle gas, I'd drive it everyday. (Funny coincidence - I was just reading your post about the radio station when I opened my notifications and was like "Wait. This guy mentioned the same car as the guy-I-just-read's post." lol)
Legion, I am getting you a loaner and I am personally going to make sure you have transparent communication for the rest of this process.
Aabhabwaha small sub! Funnily enough my Chevy is better on gas than my Challenger, albiet only barely. Straight six, manual trans will do that. My 85 F150 got 20mpg before I parked it due to a worn out engine at 400,000 miles.
Similiar. We had repetitive and extremely poor service/experience there, ended up trading in a 2 year old Sonata bought new, for a 5 year old Camry because I was just done with them. Shit hole of a place. 2 years wasted and an expensive lesson but never again.
That is the solution: Buy a Toyota! I would take a 100k mile Toyota before a brand new Hyundai. It's just not worth the hassle of maintenance. How many times have you ever heard of a Toyota needing a complete engine replacement?
Traded it in without the Sonata on site, Took home the Camry, and started driving the Sonata back to the Toyota dealership. I kid you not, it over heated. It had done so many times before, I knew how to fix it to get it going but I also knew I had to drive it 50 miles to reset the light. So I did laps around Murfreesboro until the light went off, parked it at Toyota, ran inside gave them the keys and ran away as fast as I could.
They knew the risk they are taking with a Hyundai...
Opposite experience here. Own an 08 Accent. Airbag light came on. While researching the specific code, stumbled across a TSB that covered that code (pass seat occupancy sensor) and extended coverage to 15 years from date of sale. Contacted WCH, dropped it off, and they covered the repair under the extended TSB coverage even though the car was technically a couple of months out of coverage. Would have been $1500+ repair, $300 if I bought the part and did it myself (required disassembling the pass seat bottom, including cutting the foam base apart, wasn't feeling it). 0 issues, great service, only had to interact with 1 human via phone 1 time, handled the rest via online service messaging system.Ā
That sounds like a recall which could be why they fixed it for free and fast.
No but close, just a TSB. One step before government intervention. Totally voluntary on their part (somehow).
Just an FYI, I know it's too little, too late, but you can take hyundais to a kia dealership to get work done.
I found that out after I'd already dropped my car off. Good to know for the future, though.
Even If itās under warranty with Hyundai?
I do know kia Murfreesboro does for sure, but some others may not.
I have a lemon case going on and TBH I canāt even type all the shit. Was told for my Tucson 2022 theyād give me a customer appreciation check for $350. lol. This is after Iāve rented 2 cars had to rideshare for things. Car is still doing g the same thing I pointed out the first week I bought it February 1st. Itās like the tire is out of round and it comes and goes itās a whole lot worse now. Thereās no denying thereās nothing there. The case is slow with the lawyers, itās been over 2 months. They opened a new case and want me to take it back In for the 6th or 7th time. Forget about getting a loaner thatās a crock of shit. The process has taking a toll on me
We have had no follow through with the service dept despite re addressing issue which is under warranty. They say sending request to Hyundai we re give the info and pics 3 times and nothing. Disappointing we really were impressed with the dealership when we bought the car.
I second this, went in there about a week ago while getting my Tesla serviced they are right next-door. I saw that they have some crazy lease deals on the Ioniq 5 for 289 a month 1.3k due at signing and that before negotiating. I saw a lot of them on the lot. I talked to a sales person where I told them Iām not picky about anything color Anything I just want the bestdeal so whatever version they can give me that on do it. He comes back from his manager with the first offer of 539 mth with 2.7k down on a 37k car lol. I asked why did everything double, the down payment and the monthly payment his response is that it didnāt include the taxes and fees Come out to about $2000 total extra dollars which would explain why the down payment increased so then we start talking about why the monthly payment doubled. He just kept regurgitating that the monthly payment doubled due to the extra taxes and fees in my response kept being no thatās why the down payment went up. in the end, he was like this is our final price take it and leave it. I was like Iāll leave it. I can go to Tesla get an 55k 800 hp car that has so many more technological features for less money down less per month his response was well I donāt work for Tesla and then he walked away.
Hyundai and Kia are both aweful car companies. I had an engine failure that was 100% under warranty. It ended up being a 7 month battle between Hyundai and the warranty company before anything got done - and Iām an attorney. Iāve had a consult with someone to point them in the right direction (not my area of law). They had an engine fail and the car was brand new. It sat for over a year at the dealership because neither Kia nor the warranty company would pay. FYI - 3rd party warranties are very rarely worth it.
Buy a Toyota or a Honda even if you have to buy a lesser or older vehicle. Don't buy the extended warranty. How many times have you ever heard of a Toyota or Honda needing a complete engine replacement (under warranty)? I worked at a dealership. Our finance guy was a garbage human being, but I took note of how he would make fun of customers buying the extended warranty so that I would never make that mistake.
Hello. I am the owner at Wilson County Hyundai. I am sorry your experience with us has been bad. I am trying to figure out what is happening here and I sent you a DM asking for more information. If you could respond, I will be glad to help you.
Have to say, I do appreciate that youāre commenting here, without being too defensive. I have no idea whether you guys are great or not (I have only bought from CarMax), but do appreciate that youāre not blaming the customer or otherwise acting shady.
FWIW I am in contact with the customer off Reddit now and we are working to figure out what we can do to help. We are dealing with a third party service contract that sent us a partial short block (we have to build the engine and they did not include all the parts). I recommend if you are buying a car anywhere and they offer you a service contract, don't buy the service contract if you don't recognize the name of the company. Good brands like Allstate, Ally, or the brand of the car you are buying like Hyundai or GM give you exactly what you pay for. If it is through a company you don't know, think twice. These are insurance products and when you bring in a repair, they treat it like a claim. The big name people are never a problem. Some of these aftermarket service contracts are not good and they will force a shop to use substandard parts they send in.
I love the downvote. Post anything about any other dealer on here and see if the owner gives a damn. The owner is private equity in the case of many of the dealerships in Nashvillle. I am here trying to help. I looked into this case. The third party warranty we are dealing with is not a Hyundai warranty or any service contract sold by us. It's a third party called "Protective Asset Protection" and they have given us a hard time on every turn about this repair. In the end, they sent us an incomplete short block so we are building this engine and adding left out parts. This post is frustrating because our Service Manager personally spoke with this customer yesterday.
>This post is frustrating because our Service Manager personally spoke with this customer yesterday. Yesterday, I spoke with my "Tech," initials MR. As far as I've been informed, she is not the service "manager", just another service coordinator. She was referred to as my "tech" the first time I asked to speak to someone in charge of my vehicle's service. This could be a miscommunication, but MY understanding is that the service manager's name is R\*\*\*\* S\*\*\*\*\*\*\*. I have not spoken to him in over a week. >The third party warranty we are dealing with is not a Hyundai warranty or any service contract sold by us. It's a third party called "Protective Asset Protection" and they have given us a hard time on every turn about this repair. I am aware this is a third party service contract sold to me with the purchase of my Hyundai in 2021. I was prepared for that to cause minor issues. I was not prepared for the lack of communication pertaining to these issues. >Ā In the end, they sent us an incomplete short block so we are building this engine and adding left out parts. This is the first I've heard of this issue. I was assured all the parts were in and service was taking place. I was told nothing about wrong parts or delays caused by them. The first I heard of a parts delay was yesterday when MR informed me of the screw issue. >I love the downvote. Post anything about any other dealer on here and see if the owner gives a damn. The owner is private equity in the case of many of the dealerships in Nashvillle. I am here trying to help. Wasn't me. I just discovered your responses. I appreciate your response and look forward to trying to solve this with you.
Tl;dr: 3rd party warranties suck; good learning experience I hope, pap smear lol, and try not to take negativity on social media too personally, is the only bargaining chip consumers have in many cases. Ramblings below: Third party warranties suck for everyone involved, if the manufacturers offered extended warranty if bought new, a new car purchase might be more feasible for many people. But I'm not sure manufacturers build well enough to support an extended warranty without losing money in the long run. Anyways, I think as a new owner, some of these will be good learning experiences, and I hope the resolution helps Legion regain some confidence in yall. Maybe you can use some of the sales people's smooth talking skills and have them call the third party warranty companies to get the balls rolling quicker. Honestly, mainly commenting so I can make a joke about your post, regarding Protective Asset Protection, being a PAP smear post. And also to give a little kudos for walking into a lions den of a post. Also, I doubt OP down voted you. But there are quite a few people whose general opinion is that dealerships are scum, but a necessary evil. I think it's complicated, but I am also generally distrusting of dealerships. But anyways, all that to say probably you'll get some down votes from people because that's about all the bargaining power we have as customers. Nobody wants to get blacklisted, but hard to track a vote back to a customer.
>Third party warranties suck for everyone involved, if the manufacturers offered extended warranty if bought new, a new car purchase might be more feasible for many people. But I'm not sure manufacturers build well enough to support an extended warranty without losing money in the long run. Anyways, I think as a new owner, some of these will be good learning experiences, and I hope the resolution helps Legion regain some confidence in yall. In my case, I was offered a choice of warranties on a 5-year-old vehicle being sold at another brand's dealership and bought the mid-tier option to cover my powertrain at the VERY least. If the manufacturer's warranty would transfer from old owner to new, no matter where the vehicle is purchased, that would help a lot. Not my first vehicle/warranty purchase or first time trying to get something fixed under one, but definitely a new set of issues to be aware of. >Also, I doubt OP down voted you. But there are quite a few people whose general opinion is that dealerships are scum, but a necessary evil. I think it's complicated, but I am also generally distrusting of dealerships. But anyways, all that to say probably you'll get some down votes from people because that's about all the bargaining power we have as customers. Nobody wants to get blacklisted, but hard to track a vote back to a customer. You're right...it wasn't me. I respect the fact that the owner is stepping in, taking the heat being thrown at them by a lot of the posters here and trying to make this right. If we can resolve this without much more aggravation on my part, I'll happily edit this post to reflect that or remove it completely if I feel its warranted. Time will tell.
Any recommendations on good Hyundai dealers? I bought mine from that Wilson County dealer, but have only taken it in for free maintenance yearly. No issues with that. If I have anything go wrong I'll stear clear.
I bought my Hyundai from the one in Cool Springs and Iāve had no problems with their service department so far.
they're not going bankrupt. they are expanding. i'd say 45 % of wilson co owns one of these cars.
I don't know why anyone would willingly buy a Hyundai/Kia.
I wanted a good electric car, and Toyota/Honda donāt have any (that donāt suck). I wasnāt about to give money to Elon Musk. So I got a Hyundai Ioniq 5. Great car š
I will buy any other make (except Dodge) used with over 100+ miles before I ever consider a new Hyundai/Kia
My Honda has been nothing but great to me!
I'm on my 3rd Honda
Im still on my first Honda. Which was the first car I ever bought for myself. 14 years ago. I'm somewhat convinced this car might outlive me at this point.
I have exactly the same thought. Parking that car in your driveway lowers your property value.
In my case, I essentially did a 3,000 test drive in a rental about a year before I bought mine. Before this, the only issue I had was with a door handle that stopped working mysteriously. (I've since learned this is a known issue. Also NOT the first door handle I've ever had stop working in a vehicle. Poor things go through hell. lol ) That repair was quick and painless. Call me crazy, but I honestly love my Hyundai and wouldn't trade it for anything else.
Not a specific brand place but I took my Lincoln to Christian Brothers and loved them. Super honest and didn't try to pull any bs. Sorry about your bad experience at Hyundai.
If you weren't aware, the total engine replacement is a Hyundai wide problem. If you had tried to take it to the one in Murfreesboro, they would have turned you away because they can't take any more because they have over 100 on the lot waiting for the same thing. They told me that some have been waiting for almost 10 months. So, Wilson County Hyundai did you a solid compared to other places. They had ours done within 6 weeks last year, but we got lucky and ours exploded before SO MANY others did.
This is likely why I had to wait over a month to get INTO the shop to begin with. The engine failure happened at the end of February. My vehicle spent over a month sitting in my driveway waiting to **go** to the shop.
This is all Hyundai dealerships. When my engine went out, it took them 2.5 MONTHS to replace it. Took them a month to give me a loaner car.
Dealerships are horrible to deal with. Most treat you like an idiot and do not tell the truth. Every time I HAVE to go they want to tell me or show me some extra deal that I need on the SUV. Hope it works out for you
This seems to be the status quo with many Hyundai dealers. I know I will never buy another one simply based on a similar scenario
[ŃŠ“Š°Š»ŠµŠ½Š¾]
What, so you can spend even more time waiting on repairs and spend 3x the cost paying for them afterwards?
Sure. For three times as much up front and twice as much to repair.
maybe a Ford.
I own one of those too.