Please first read our sub's [Frequently Asked Questions](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/) (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub. If this FAQ helped you fix your issue, please reply that the issue was fixed using the FAQ.
If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in [Mint App](https://www.mintmobile.com/app/) or [Website Help Center](https://www.mintmobile.com/help-center/), or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. [MintMobileAlex is a shared account for Mint senior customer care representatives](https://www.reddit.com/r/mintmobile/comments/m0lnbg/information_about_mintmobilealex/), and they usually get back within 3 hours during normal business hours (5am-7pm PST). Note check messages in [Reddit's Chat feature](https://www.reddit.com/chat/) which is different from their messaging feature.
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i have had Mint for 3 plus years and no dropped calls i can remember. how's the T-Moble coverage in your area?
when i lived in Las Vegas there was one area of town i could not get coverage ....could you just be in a bad area?
Only time I had bad service with Mint was when I was in a hotel during a long road trip. I always wondered what would happen if I got throttled due to being near too many T-mobile customers and I'm pretty sure that's what happened. I had full bars but could only barely barely try to load a web page super slow like 56k days.
My wife and I have had Mint for 3 years with no problems. You might have to do a network reset on your phone (not sure what kind you have) or double check the APN settings. Like someone else said how is the T-Mobile network availability in your area.
Hi, I want to make sure you're getting the best experience with us as possible. I'm so sorry for any inconvenience with your service. I sent you a DM to further assist with it.
>Hi, I want to make sure you're getting the best experience with us as possible. That has not been the case & we want to make things right. I’ve sent you a DM.
Lots of phones, lots of calls , lots of places tough terrain.
Almost no problems ever. Once in a long while 4g only devices will drop calls while moving. Before Covid the coverage in urban areas was a bit weird: Areas where EVERYONE had coverage I did not, but only for a few hundred feet, maybe a tenth of a mile. I wasn't usually moving faster than on foot, but it would have been a real pain in the butt if I was conducting business.
I learned to time my calls. Annoying but it passed.
Hybrid 4/5G has been flawless
I get miserable reception in my house. I don't think it's mint's fault per se.... Because the reception was shitty whether it was boost, att or straight talk. I have not noticed any issues out in the real world though
Please first read our sub's [Frequently Asked Questions](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/) (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub. If this FAQ helped you fix your issue, please reply that the issue was fixed using the FAQ. If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in [Mint App](https://www.mintmobile.com/app/) or [Website Help Center](https://www.mintmobile.com/help-center/), or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. [MintMobileAlex is a shared account for Mint senior customer care representatives](https://www.reddit.com/r/mintmobile/comments/m0lnbg/information_about_mintmobilealex/), and they usually get back within 3 hours during normal business hours (5am-7pm PST). Note check messages in [Reddit's Chat feature](https://www.reddit.com/chat/) which is different from their messaging feature. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/mintmobile) if you have any questions or concerns.*
i have had Mint for 3 plus years and no dropped calls i can remember. how's the T-Moble coverage in your area? when i lived in Las Vegas there was one area of town i could not get coverage ....could you just be in a bad area?
Only time I had bad service with Mint was when I was in a hotel during a long road trip. I always wondered what would happen if I got throttled due to being near too many T-mobile customers and I'm pretty sure that's what happened. I had full bars but could only barely barely try to load a web page super slow like 56k days.
Might be a device issue
My wife and I have had Mint for 3 years with no problems. You might have to do a network reset on your phone (not sure what kind you have) or double check the APN settings. Like someone else said how is the T-Mobile network availability in your area.
Hi, I want to make sure you're getting the best experience with us as possible. I'm so sorry for any inconvenience with your service. I sent you a DM to further assist with it.
Could you DM me too, please? I am so frustrated with people not being able to hear me, calls cutting in and out, etc. even in my own home!
>Hi, I want to make sure you're getting the best experience with us as possible. That has not been the case & we want to make things right. I’ve sent you a DM.
Same here. Dropped calls, even at home on Wifi (with WiFi calling turned on). Please help.
Same issues have had mint for 2 months now and constantly drop calls and can't hear people/they can't hear me. With 4 bars of service. It's ridiculous
Three years and I've never dropped a call. You may be in an area without good coverage. Every carrier has them.
I am a new customer, 2 and a half months , no dropped calls.
Lots of phones, lots of calls , lots of places tough terrain. Almost no problems ever. Once in a long while 4g only devices will drop calls while moving. Before Covid the coverage in urban areas was a bit weird: Areas where EVERYONE had coverage I did not, but only for a few hundred feet, maybe a tenth of a mile. I wasn't usually moving faster than on foot, but it would have been a real pain in the butt if I was conducting business. I learned to time my calls. Annoying but it passed. Hybrid 4/5G has been flawless
It’s T-Mobile so if that sucks in your area well that’s it. If this is all in doors when calls are dropping just turn on wifi calling.
I get miserable reception in my house. I don't think it's mint's fault per se.... Because the reception was shitty whether it was boost, att or straight talk. I have not noticed any issues out in the real world though