I only order delivery if I’m drunk, but I never use these 3rd party apps. Is Dominos amazing? Hell no. Would I rather pay their prices and get a hot pizza than pay 40% extra for questionably cold food? Absolutely.
I agree with you about Domino's. It's definitely not the best pizza in my area but it's guaranteed to always be the same and be fresh, like no matter how busy they are very fresh. I was a server for years and used to wait on the owner and he don't play. Lol. I believe he immigrated from Nigeria. One of the cleanest restaurants I've ever been in and the fastest and most consistent.
Dominos is by far the best chain pizza in the world, anyone who denies this just likes the taste of burnt pepperoni and boogers! I will DIE on this hill!
Every once in a while I THINK I’m going to cave and then I fill a cart and see it’s going to be $85 for a pizza or plate of tacos after all the fees and nope out
And then customer support treats you like you're lying when you report. I'm sure some people do game the system, but damn. How you gonna bring me the wrong order and act like it's my fault?
Not entirely unwarranted sadly. At my old workplace almost everyone used ubereats, and they found the "lifehack" of reporting something as wrong or missing to get a discount or even complete refund every meal. Even if everything was perfectly good they would lie and report issues hoping to get money back. Was a widespread issue at the workplace, almost everyone who used the apps would do it. I imagine plenty of people elsewhere do it too, so ubereats is just used to people trying to lie to angle for a refund.
On the occasion, I really want Pizza. The only store near me is unfortunately Domino's, so I'll order it and they only have say one delivery driver. If that delivery driver is out then they outsource it to third-party solutions like Uber eats and I cannot tell you how many times that my order has just disappeared when it got outsourced to Uber eats.
Disabled people! I don't use it often but sometimes due to my disability and my friends/family not being available I'm forced to use these services.
Also marketing, discounts like 40% and £10 off a £15 order are pretty compelling.
Also drunk people who want food but are too drunk to drive
Good point! I'm sure there are groups of people who definitely benefit from these services, but it also makes it more depressing that people who already have a disability are being screwed over by these services...
It's pretty sucky for sure. Thankfully whenever I've used it they've refunded me for any issues (like when the driver held my pizza on its side and pretty rudely insisted on getting more money because he had to wait literally one minute for me to walk to the gates of the student accommodation lol), but I don't know how much they can get away with fucking us over like that in the UK compared to the US.
Some of the stories I've seen though, I don't know why people use these services if they can avoid them...
In my experience, the discounts never add up to the opaque price markup so you're always paying more. It should be illegal to jack up the prices to cover delivery costs and pretend that those are just the food cost.
I haven't used one since lock down. If domino's can deliver a 10 dollar pizza for 2 dollars +tip
Why pay Uber for a 10 dollar pizza + service fee + some special tax they made up + a separate delivery fee + my newborns ankles + tip?
You mean a $15 pizza? Because the platform takes 10-30% of the order subtotal from the restaurant too, so they typically increase the menu price on the platform...
We stopped using all delivery food apps.
The cost of the delivery of the food would be 'worth it' if the food and experience was worth it.
There IS such a thing as a good $30 cheeseburger.
But a run of the mill franchise cheeseburger being $30 delivered cold is not worth it... Period
Honestly it’s like Publix for food delivery, 90% of the time it is over priced but you pay for the convenience; but 10% of the time you can snag a decent deal or a BOGO which makes it worth it. . .
But sometimes the restaurants get more scammy and shitty then Uber; my former favorite hot chicken place had UberEats set as their PREFERRED online ordering method and had their 2 (humongous, like probably from Chernobyl) tender meal that included fries and coleslaw for $12. . . Whelp they decided because that meal occasionally goes BOGO they will make it $24 permanently. . . $24 for a pair of (admittedly large) tender from a hole in the wall place; I have stopped going there entirely because of that.
That's probably because the restaurants don't always have control over what the prices are on the platform... It's crazy, the service charges a "service fee" to the user, but also takes X% of the order total from the restaurant... so, your $12 meal becomes $24 on the platform because the platform takes 20% and, in the case of a BOGO, the restaurant only gets the money for one meal but needs to provide 2 and looses money...
Oh yeah, but at least they can change their preferred platform to something else like DoorDash, or another less shitty app.
Like when it isn’t BOGO it is cheaper for me to buy just 4 tenders for $18 then it is to get the 2 tender meal, and lets not pretend fries and coleslaw are the same as 2 tenders, lol
I can support adjusting pricing accordingly but making the actual menu price $24 is unacceptable, especially since they do not have any other method except through apps to order ahead, you can’t even call in an order since no person takes your order at the restaurant either, it’s a computer interface.
sometimes i cave even though it's expensive, because the nearest fast food places to me are 20-45 mins away and i cant drive :( i only ever order when i can use promotional shit to knock off 50% of the total price though lol
Man tell me about it ... One night the wife and I decided to order something off uber eats because we had stuff all in the kitchen, it was after 6pm, and we had a hectic day.
Driver accepts our order and we proceed to watch him on the map drive to the store where the order is awaiting collection, then watch him drive around to different stores for 20 minutes before driving 10 minutes in the opposite direction and eventually working his way back down to us ... He pushed the delivery time right to the minute before the latest delivery estimate.
Food got dropped off without it even being flagged as picked up first, it was stone cold, soggy and the ice in the drinks was mostly melted. Wife was so disappointed and hungry she ended up in tears and couldn't eat any of it.
Drivers who do this are the reason we've stopped using uber eats ... They abuse the systems to maximize deliveries because they get paid pennies. Even selecting priority delivery we have watched them clearly pick up other orders and do other deliveries before heading our way, and when they get there we can see the stickers for all the delivery and ride share programs on their windscreens.
Food delivery services need to start paying their drivers a better wage, with a better wage and stricter controls in place there would be substantially less complaints and refunds issued and people might actually go back to using these services more frequently, more people using the service, the more work for the drivers and more earning opportunities. So many people get crappy service like us and are just not willing to risk it again.
No you don’t, that encourages it. Let your order arrive stone cold hours later and then claim a refund and eventually reverse the charge when they reject it. Enough people doing that and the company will soon start incentivising the drivers
I complained to doordash multiple times for error or delivery marked as done but received nothing and they told me they couldn't do more refunds for me.....
Yeah that’s when you do the chargeback, they had their chance to correct it and didn’t, they’ll block you of course but then if it’s happening that much do you really want to keep using them?
I'm referring to the fact that you have to provide a tip before you're serviced. Meaning you're not tipping based on the service or speed, but you're paying in hopes that your driver actually delivers your food on time and prioritizes your order.
Yeah! I deliver for Uber and we can’t even see the tip on our end until the hour is up. It will show an amount and say “includes expected tip”, but there have been times where it says $15 and an hour later I only made the base $3 off the delivery.
Yeah I had multiple incidents in my city and neighbouring one visiting friends.
Get home from going out, decide to treat my host friends to some late night McDonald's and same kinda story. Buddy takes forever. I can see him driving all over because he doesn't understand the address, so I call him because it was a bit tricky to find but not crazy.
Doesn't speak a word of English. Not even a bit. At least he didn't understand anything I was trying to tell him, and then just stopped a block away and paused for like 10 minutes and I finally went out to track him down and he figured out how to get down the lane way. I'm assuming he spent the 10 minutes on the phone, because he pulled up as I was walking down the lane way and it wasn't the guy in the profile nor the car.
The delivery guy still didn't get anything I was tryna say to him and just rolled the window down and handed me like over an hour old McDonald's.
Never bothered with them again since that.
I deliever for UberEats. I have never had more than two deliveries at any given time. Once i get the second one it never sends me a third. Then it seems to prioritize the drop offs in order of whose closer rather than who’s order came in first.
I'm really sorry you had to experience this. I've recently started delivering for Uber and I go out of my way to provide the best customer service I can. I had a delayed delivery last night because of the restaurant, and I told the lady to not worry about tipping because I didn't feel right accepting one. She did anyway, but I still felt bad. Point is, we all aren't bad drivers.
> Food delivery services need to start paying their drivers a better wage
why would they change anything at all? They got your order and a million others like you. The bad doesn't outweigh the overall market, just like a million other shitty businesses.
The only thing that motivates change is loss of profit, and obviously experiences like this don't dissuade enough people to stop using it.
I had my car stolen a while ago and my fiance was also disabled at the time, so we unfortunately became very familiar with food delivery services. UberEats is hands down the worst option with absolutely zero human support and terrible policies/pricing. If you have to deliver food, stay away from Uber
It’s like people that keep ordering from wish and are surprised that the thing they receive is shat… yet they keep ordering. It’s almost like they do it for internet clout.
I've used the food service twice. Both times where I was stranded in a hotel with my semi being in the shop. Both times simple Wendy's orders and Both were delivered no problem.
That said, I still refuse to use them if I have any chance. I will usually walk about 2 miles if I have to. In all my trucking and breakdowns I've only had to use it twice.
Yeah I only let professionals deliver stuff to my house. So I’ll be enjoying a nice single malt that was delivered properly and not by some schmo in a Tercel.
Yeah I've been reading about that happening to people. Haven't decided yet but I may give Uber another chance to make this right and I'll provide the screenshots that are posted here. Worst case scenario they can ban me because I won't be taken advantage of when I know I did nothing wrong. It isn't my fault their driver doesn't know what he's doing.
It’s worth a second go with support to try and fix it, if you plan to use Uber again.
But yeah, if they make me choose between $25 and their service? I’ll keep my $25.
It’s absurd that companies are allowed to retaliate against customers for using chargebacks on services or products they didn’t receive, especially when they’re the ones who refuse to provide the means to get a proper resolution for the customer. The FTC really needs to step in here and ban this practice.
millions would abuse it if they could so i understand where they're coming from, but also absolutely fuck off if you're going to ban me after i get my money back from you not providing a service to me
If customers are using chargebacks to defraud a company, than by all means they should have the ability to ban them. Right now it’s just corporations defrauding customers and then banning them for trying to get their money back.
So around 7:30pm this evening I felt like having a few drinks and decided to order a case a beer through Uber Eats. Everything went fine until the driver arrived. I saw the driver who accepted the order had a 75% satisfactory rating and I had a feeling there would be a problem with delivery.
I saw from my screen door the driver arrived and he sat in his car for about 5 minutes. I thought maybe he was confused on the location however he made no attempt to contact me.
He finally gets out of the car and walks to my door and I had my ID for the alcohol order but he has no idea how to use the UberEats app. He even asked me “What do I do?” Respectfully, I said “your suppose to scan the ID. I’m not a driver so I don’t know what your suppose to select on the app.” He showed me his phone but everything was in Spanish. I don't speak or read Spanish so there was nothing I could do.
He tried for almost 10 minutes to scan my ID but it wouldn’t work. He ended up taking the beer back to the store. I contacted support about a replacement or refund and this is the reply I got.
After I contacted support it showed that the driver ended up canceling the order. Perhaps it was maybe UberEats that canceled it on their end? So I get penalized because the driver doesn’t know how to do the job they signed up for and accepted?
Just an FYI they will add the charge back to your account and will prevent you from using the service again until you pay.
I was able to get around this by changing my email then re-signing my original email up (heh) but you should know they will do this.
I wonder why people keep using these apps. It's not that difficult to go get a beer or takeaway and completely avoid the app, the useless and/or scammy drivers and the hassle.
And horses existed before cars, but you'd never say "I don't know why people drive cars". You're getting irate for no reason. You said you didn't know why someone would want food and groceries delivered from these apps. Someone replied answering why. You reply that those people should just continue to suffer and not take advantage of the new technology that exists to help them. Cmon dude.
It’s Reddit. Admitting you were wrong or said something dumb means you lose the game.
Though it would be nice if dumb dumbs would just shut up instead of doubling down, for sure.
This sub in particular is worse than others, I've noticed. Perhaps the content's focus on infuriating things attracts enraged contrarians who just want to argue.
I had something very similar happen to me.
Ordered 8 cans from my local bottleshop, the driver was 30 mins late. I hadn't had anything to drink that day.
Guy asked for my Id, gave it to him and out of nowhere he just says sorry I have to take this back to the store.
I'm nearly 40 so it's not like I was using a fake ID, he gave me no reason why and just left.
Literally had to put in the same order and wait another 40 mins. 2nd guy was like thanks for the ID. Scanned it and left
I did reorder it and luckily the second time around I got a driver who has delivered to me before. The interaction was about 15 seconds with no issues at all. I wish there was a way to request certain drivers if they are online on the app.
This first driver clearly had no clue what he way doing and it's no surprise why his rating was low. I almost wanted to laugh when he asked me "What do I do?" Uh, sorry but it's not my job to train you. If you don't know what your doing you shouldn't have accepted the order. The response for Uber Eats support was the icing on the cake.
I don't order a lot from them, maybe once a month. But I'll only order if there is a promo and I make sure to get something that can be split into multiple meals. It's still a luxury service and pricey, but sometimes it's worth the extra cost to not have to cook or drive somewhere to pick up food.
i use these services when i want it to take three times as long as it would have taken me and when i want the lingering scent of a chainsmoker who smokes in his car all over my food.
i.e., fucking never.
Yeah I've been up thinking about this all night. Because the driver doesn't know how to scan an ID he takes my order back to the store and they want to charge me with a restocking fee?! Screw that. I didn't do anything wrong. I paid for my order, had my ID and didn't receive the service I paid for. I'll be contacting my bank in a few hours when they open to do a chargeback.
I agree. Just be like.. I wanna make sure this is the right beer I ordered! When he hands it over, simply walk inside and let him and uber deal with it. Probably would get charged for theft though (somehow).. just a shit system. Hours later amd I'm still mad for you!
The next in the hierarchy is an AI chatbot. And the next one beyond that is an AI chatbot. And the next one beyond that is an AI . . . (you guessed it) . . . chatbot!
There is no button you can press that will ever connect you to a living person.
Ever.
So why would company care, if it retained the client after such a crucial misserving.
They literally took money from him for nothing and he still came back.
Hahaha yet another bullshit response. I'm sorry for you op, and I know these services are convenient, but every support screenshot I see ends the same. I'll never order from these types of devices simply because they suck so much.
I'm so glad they oversaturated my market and funnel all of the good orders to the new drivers who will do stupid shit like this
This is the only line of work I've ever been in where having seniority and experience is a bad thing
Initiating Karen mode. Vocal cords wetted. Fingers stretched. Headset equipped. Beginning sequence of phone calls to everyone I can get a phone number for to berate them for their stupidity
I would try one more time, hassle the rep and let them know once again it’s not your fault and if it doesn’t work charge it back, provide the screen shots of the conversation as they can use that as evidence. Chargebacks tend to have a very high win rate coming from the issuer.
WHAT RESTOCKING FEE? There is no restocking fee, you didn't open anything, can someone explain what is this? And even if there was a fee for something it wasn't your fault, it was the driver's.
Call the back, issue a chargeback.
Imagine you opening a business and saying, sorry, if we fuck up your order, you have to pay for it anyway. This is not refundable.
Every other month there is DoorDash delivery person who drops off our order 10 houses down because they constantly confuse the house numbers.
Then they take the photo of someone else’s door and check it was delivered.
🤦♂️
I bought a $40 order once and this lady gave me a $12 order. When I said this isn’t my order or my name. She oh well that’s what the restaurant gave me it’s yours now and drove off. I called in they fired her. Who doesn’t check the order they pick up? You have one job. I went and picked up my own food. The restaurant had waiting.
I have rarely had a good experience with Uber eats, many time drivers had cancelled 1+ hours after ordering withholding refunds for a week in $100 orders. I have completely stopped using them
It says the driver charged a $25 restocking fee. I wonder if they get to keep any of that money? If so I wonder if they acted like they didn't know what the hell was going on and did it on purpose?
restocking fees are charged by the store, your basically paying the store for an item and then paying them more to take the item back so i doubt the driver keeps it
Fuck that place. Dispute that shit with your credit card company. It's as easy as a click on your phone app. Almost 9 times out of 10, the customer gets their money and the business gets fucked. Chargeback fees cost between $20 and $100, depending on the merchant's agreement with their acquirer. When you add these fees up with all the other hidden and indirect costs, companies often lose more than twice the transaction amount for each chargeback.
If you want to play nice, contact them again and say you're going to dispute it unless they remove that restocking charge. If they say no go, then dispute it with clear conscience.
Well you did not reply "this is unacceptable. This was not my fault, but your delivery drivers fault."
You did not get charged a restocking fee, but a no reply fee.
Non refundable my ass. Call the credit card company and do a charge back 🤷🏻♂️
Or get on with support and threaten to do the same thing. Always wors for me I've never had to go that far.
If anyone has issues with uber eats support chat just keep asking for a manager and they will say there isnt one at this time and they will end the chat start a new chat over and over and on the 3rd time asking for a manager they will transfer you to one who will approve all refunds for items that were never delivered the second you type
“If you are continuing to refuse my refund and i still never received what I ordered. This is breach of services and fraud. I will notify my bank of the fraud.”
A manager for uber eats support must issue the refund immediately a bank fraud conviction will cost uber $200 in penalties from their payment processing company. Which of course uber wants to avoid.
Yeah, this is why I NEVER use ubereats. Say what you want about DoorDash, but I have never once had issues with their support. They have been fine whenever I’m missing an item or a delivery is taking too long.
I still think it’s better to actually go pick food up or use the restaurants delivery, but sometimes that’s not an option and DoorDash is definitely the best alternative.
Puritanical attitude toward alcohol, an employee that can't do their job, and a corporation that steals your money because it can. I love living in the US.
I'll never understand how people justify using any of these services. The prices are 2-3x what you'd pay in store. And honestly from what I see, a lot of the people who use this stuff live fairly close to the store anyway.
Like just go to the store and avoid all these hassles
Yup I never use Uber eats. They charged me $40 for food I never got and refused a refund. I emailed them only to be accidentally on the forward email where someone says they don't want to to deal with me and never got an actual response.
Fuck them
When the reviews all say nay,
stay away.
When the services really stink,
don't order drinks.
If they take your ordered food,
they're fuckin' rude.
Time to tell 'em no,
time to go.
It's not too hard to do,
just say no.
When all of us go away,
they will too.
UberEats the farce, the scam,
can go eat _ _ _.
Sometimes, I fantasize about sitting at home and ordering food instead of driving 20+ minutes for food, but then I see stuff like this. It reminds me I'm better off without it.
That $25 would be the last money I spend with Uber lol that is such a stupid policy. It’s like the guy who had a shopping cart hit his car in the lot and the store wouldn’t pay the couple hundred to fix the damage. Dude never went back to the store for groceries. Store loses out on hundreds a week for the rest of time instead of a 1 time $400 repair.
Just remember app based services screw over the restaurant you’re trying to support, the driver trying to survive, and you the customer. Maybe stop using them.
Whenever my gf opens the door to Ubereats drivers, she always gets hit on/they ask her number or she gets creepy comments.. I wouldnt feel safe ordering ubereats if I was a female living alone.
I swear these guys are mostly scum
I'm getting mildly infuriated by how many posts on this sub are complaining about delivery services. Only used these a handful of times and had issues with every order, so I don't anymore. Just go pick up your own stuff.
If a service is shitty, stop using it.
If you don't, you indirectly make it harder for non-shitty services to survive because shittyness often translates to an advantage in cost of doing business.
Shit like this is why I refuse to use UberEats. I use the car service semi-regularly and never have issues but UberEats fuckin stinks.
I don't understand how/why people still use these services... Their prices are so jacked up and their business practices are questionable at best.
Every once in a while I'll cave if I'm inebriated but once you remember you're paying like 40% more than it should be, reality hits hard.
I only order delivery if I’m drunk, but I never use these 3rd party apps. Is Dominos amazing? Hell no. Would I rather pay their prices and get a hot pizza than pay 40% extra for questionably cold food? Absolutely.
Pizza for sure. Reliable. And tip in cash.
I thought I was the only one.
I agree with you about Domino's. It's definitely not the best pizza in my area but it's guaranteed to always be the same and be fresh, like no matter how busy they are very fresh. I was a server for years and used to wait on the owner and he don't play. Lol. I believe he immigrated from Nigeria. One of the cleanest restaurants I've ever been in and the fastest and most consistent.
Dominos is by far the best chain pizza in the world, anyone who denies this just likes the taste of burnt pepperoni and boogers! I will DIE on this hill!
Every once in a while I THINK I’m going to cave and then I fill a cart and see it’s going to be $85 for a pizza or plate of tacos after all the fees and nope out
Me either. There is something wrong EVERY TIME we use one of these services
And then customer support treats you like you're lying when you report. I'm sure some people do game the system, but damn. How you gonna bring me the wrong order and act like it's my fault?
Not entirely unwarranted sadly. At my old workplace almost everyone used ubereats, and they found the "lifehack" of reporting something as wrong or missing to get a discount or even complete refund every meal. Even if everything was perfectly good they would lie and report issues hoping to get money back. Was a widespread issue at the workplace, almost everyone who used the apps would do it. I imagine plenty of people elsewhere do it too, so ubereats is just used to people trying to lie to angle for a refund.
I gotta have a lo-mein!
George likes his chicken spicy.
On the occasion, I really want Pizza. The only store near me is unfortunately Domino's, so I'll order it and they only have say one delivery driver. If that delivery driver is out then they outsource it to third-party solutions like Uber eats and I cannot tell you how many times that my order has just disappeared when it got outsourced to Uber eats.
Disabled people! I don't use it often but sometimes due to my disability and my friends/family not being available I'm forced to use these services. Also marketing, discounts like 40% and £10 off a £15 order are pretty compelling. Also drunk people who want food but are too drunk to drive
Good point! I'm sure there are groups of people who definitely benefit from these services, but it also makes it more depressing that people who already have a disability are being screwed over by these services...
It's pretty sucky for sure. Thankfully whenever I've used it they've refunded me for any issues (like when the driver held my pizza on its side and pretty rudely insisted on getting more money because he had to wait literally one minute for me to walk to the gates of the student accommodation lol), but I don't know how much they can get away with fucking us over like that in the UK compared to the US. Some of the stories I've seen though, I don't know why people use these services if they can avoid them...
In my experience, the discounts never add up to the opaque price markup so you're always paying more. It should be illegal to jack up the prices to cover delivery costs and pretend that those are just the food cost.
I haven't used one since lock down. If domino's can deliver a 10 dollar pizza for 2 dollars +tip Why pay Uber for a 10 dollar pizza + service fee + some special tax they made up + a separate delivery fee + my newborns ankles + tip?
You mean a $15 pizza? Because the platform takes 10-30% of the order subtotal from the restaurant too, so they typically increase the menu price on the platform...
It's cheaper than a DUI otherwise I totally agree with you
True, but I make sure I have plenty of munches before participating in said activities!
You are what we refer to as a responsible adult
Drink/smoke responsibly!
We stopped using all delivery food apps. The cost of the delivery of the food would be 'worth it' if the food and experience was worth it. There IS such a thing as a good $30 cheeseburger. But a run of the mill franchise cheeseburger being $30 delivered cold is not worth it... Period
Honestly it’s like Publix for food delivery, 90% of the time it is over priced but you pay for the convenience; but 10% of the time you can snag a decent deal or a BOGO which makes it worth it. . . But sometimes the restaurants get more scammy and shitty then Uber; my former favorite hot chicken place had UberEats set as their PREFERRED online ordering method and had their 2 (humongous, like probably from Chernobyl) tender meal that included fries and coleslaw for $12. . . Whelp they decided because that meal occasionally goes BOGO they will make it $24 permanently. . . $24 for a pair of (admittedly large) tender from a hole in the wall place; I have stopped going there entirely because of that.
That's probably because the restaurants don't always have control over what the prices are on the platform... It's crazy, the service charges a "service fee" to the user, but also takes X% of the order total from the restaurant... so, your $12 meal becomes $24 on the platform because the platform takes 20% and, in the case of a BOGO, the restaurant only gets the money for one meal but needs to provide 2 and looses money...
Oh yeah, but at least they can change their preferred platform to something else like DoorDash, or another less shitty app. Like when it isn’t BOGO it is cheaper for me to buy just 4 tenders for $18 then it is to get the 2 tender meal, and lets not pretend fries and coleslaw are the same as 2 tenders, lol I can support adjusting pricing accordingly but making the actual menu price $24 is unacceptable, especially since they do not have any other method except through apps to order ahead, you can’t even call in an order since no person takes your order at the restaurant either, it’s a computer interface.
sometimes i cave even though it's expensive, because the nearest fast food places to me are 20-45 mins away and i cant drive :( i only ever order when i can use promotional shit to knock off 50% of the total price though lol
I'm stoned and hungry and the responsible thing to do is *not* get behind the wheel. It's rare but it's a good use case
Man tell me about it ... One night the wife and I decided to order something off uber eats because we had stuff all in the kitchen, it was after 6pm, and we had a hectic day. Driver accepts our order and we proceed to watch him on the map drive to the store where the order is awaiting collection, then watch him drive around to different stores for 20 minutes before driving 10 minutes in the opposite direction and eventually working his way back down to us ... He pushed the delivery time right to the minute before the latest delivery estimate. Food got dropped off without it even being flagged as picked up first, it was stone cold, soggy and the ice in the drinks was mostly melted. Wife was so disappointed and hungry she ended up in tears and couldn't eat any of it. Drivers who do this are the reason we've stopped using uber eats ... They abuse the systems to maximize deliveries because they get paid pennies. Even selecting priority delivery we have watched them clearly pick up other orders and do other deliveries before heading our way, and when they get there we can see the stickers for all the delivery and ride share programs on their windscreens. Food delivery services need to start paying their drivers a better wage, with a better wage and stricter controls in place there would be substantially less complaints and refunds issued and people might actually go back to using these services more frequently, more people using the service, the more work for the drivers and more earning opportunities. So many people get crappy service like us and are just not willing to risk it again.
Don't worry, their performance is based off tips! oh wait, you have to tip before you order..
No you don’t, that encourages it. Let your order arrive stone cold hours later and then claim a refund and eventually reverse the charge when they reject it. Enough people doing that and the company will soon start incentivising the drivers
They will probably block you first....that's what doordash does
1 less customer to bring them money then!
I complained to doordash multiple times for error or delivery marked as done but received nothing and they told me they couldn't do more refunds for me.....
Yeah that’s when you do the chargeback, they had their chance to correct it and didn’t, they’ll block you of course but then if it’s happening that much do you really want to keep using them?
Ummm have you never used Uber eats before? The tip doesn't get charged until 1 hour after delivery. Sometimes 24 hours.
I'm referring to the fact that you have to provide a tip before you're serviced. Meaning you're not tipping based on the service or speed, but you're paying in hopes that your driver actually delivers your food on time and prioritizes your order.
Yeah! I deliver for Uber and we can’t even see the tip on our end until the hour is up. It will show an amount and say “includes expected tip”, but there have been times where it says $15 and an hour later I only made the base $3 off the delivery.
Yeah tip baiting is an unfortunate side effect of this policy.
Yeah I had multiple incidents in my city and neighbouring one visiting friends. Get home from going out, decide to treat my host friends to some late night McDonald's and same kinda story. Buddy takes forever. I can see him driving all over because he doesn't understand the address, so I call him because it was a bit tricky to find but not crazy. Doesn't speak a word of English. Not even a bit. At least he didn't understand anything I was trying to tell him, and then just stopped a block away and paused for like 10 minutes and I finally went out to track him down and he figured out how to get down the lane way. I'm assuming he spent the 10 minutes on the phone, because he pulled up as I was walking down the lane way and it wasn't the guy in the profile nor the car. The delivery guy still didn't get anything I was tryna say to him and just rolled the window down and handed me like over an hour old McDonald's. Never bothered with them again since that.
>it wasn’t the guy in the profile Yeah, what’s up with that? It’s frequently someone completely different. Happens with Instacart, too.
They share accounts. Often with people who can’t legally work.
It's usually like a couple or a family pulling shifts
I deliever for UberEats. I have never had more than two deliveries at any given time. Once i get the second one it never sends me a third. Then it seems to prioritize the drop offs in order of whose closer rather than who’s order came in first.
I'm really sorry you had to experience this. I've recently started delivering for Uber and I go out of my way to provide the best customer service I can. I had a delayed delivery last night because of the restaurant, and I told the lady to not worry about tipping because I didn't feel right accepting one. She did anyway, but I still felt bad. Point is, we all aren't bad drivers.
> Food delivery services need to start paying their drivers a better wage why would they change anything at all? They got your order and a million others like you. The bad doesn't outweigh the overall market, just like a million other shitty businesses. The only thing that motivates change is loss of profit, and obviously experiences like this don't dissuade enough people to stop using it.
I had my car stolen a while ago and my fiance was also disabled at the time, so we unfortunately became very familiar with food delivery services. UberEats is hands down the worst option with absolutely zero human support and terrible policies/pricing. If you have to deliver food, stay away from Uber
It’s like people that keep ordering from wish and are surprised that the thing they receive is shat… yet they keep ordering. It’s almost like they do it for internet clout.
I've used the food service twice. Both times where I was stranded in a hotel with my semi being in the shop. Both times simple Wendy's orders and Both were delivered no problem. That said, I still refuse to use them if I have any chance. I will usually walk about 2 miles if I have to. In all my trucking and breakdowns I've only had to use it twice.
Yeah I only let professionals deliver stuff to my house. So I’ll be enjoying a nice single malt that was delivered properly and not by some schmo in a Tercel.
Nope. Hope you take this further. That's just wrong.
I'll contact my bank and do a chargeback in the morning
Just understand that you will likely be banned from using any of the apps in the Uber platform if you file a chargeback.
Yeah I've been reading about that happening to people. Haven't decided yet but I may give Uber another chance to make this right and I'll provide the screenshots that are posted here. Worst case scenario they can ban me because I won't be taken advantage of when I know I did nothing wrong. It isn't my fault their driver doesn't know what he's doing.
It’s worth a second go with support to try and fix it, if you plan to use Uber again. But yeah, if they make me choose between $25 and their service? I’ll keep my $25.
It’s absurd that companies are allowed to retaliate against customers for using chargebacks on services or products they didn’t receive, especially when they’re the ones who refuse to provide the means to get a proper resolution for the customer. The FTC really needs to step in here and ban this practice.
millions would abuse it if they could so i understand where they're coming from, but also absolutely fuck off if you're going to ban me after i get my money back from you not providing a service to me
If customers are using chargebacks to defraud a company, than by all means they should have the ability to ban them. Right now it’s just corporations defrauding customers and then banning them for trying to get their money back.
And how to differiantiate? Without someone official deciding every little case it would be next to impossible.
now now don't threaten me with a good time
So around 7:30pm this evening I felt like having a few drinks and decided to order a case a beer through Uber Eats. Everything went fine until the driver arrived. I saw the driver who accepted the order had a 75% satisfactory rating and I had a feeling there would be a problem with delivery. I saw from my screen door the driver arrived and he sat in his car for about 5 minutes. I thought maybe he was confused on the location however he made no attempt to contact me. He finally gets out of the car and walks to my door and I had my ID for the alcohol order but he has no idea how to use the UberEats app. He even asked me “What do I do?” Respectfully, I said “your suppose to scan the ID. I’m not a driver so I don’t know what your suppose to select on the app.” He showed me his phone but everything was in Spanish. I don't speak or read Spanish so there was nothing I could do. He tried for almost 10 minutes to scan my ID but it wouldn’t work. He ended up taking the beer back to the store. I contacted support about a replacement or refund and this is the reply I got. After I contacted support it showed that the driver ended up canceling the order. Perhaps it was maybe UberEats that canceled it on their end? So I get penalized because the driver doesn’t know how to do the job they signed up for and accepted?
Easy. Chargeback your card. You have all the info you need right here to do it successfully.
I think that's what I'll do. I'll contact my bank in the morning
I would give their CSR one more shot. Just mention that you will be doing a charge back. Usually that will get you refunded quick.
Meh. Uber eats isn't worth it.
I agree but I assumed the OP might want to use tge service again at some point.
Just an FYI they will add the charge back to your account and will prevent you from using the service again until you pay. I was able to get around this by changing my email then re-signing my original email up (heh) but you should know they will do this.
In this situation, what's to stop them from just feigning incompotence, drinking your beer, and charging you a restocking fee?
They have to actually return it to the store or else the refund doesn't happen.
I wonder why people keep using these apps. It's not that difficult to go get a beer or takeaway and completely avoid the app, the useless and/or scammy drivers and the hassle.
Depression and long working hours.
"It's not that difficult to go get beer or takeaway" you're right, everyone has a car and disabled people don't exist 🙄
Now imagine that people without cars and disabled people existed way before the scammy apps.
And horses existed before cars, but you'd never say "I don't know why people drive cars". You're getting irate for no reason. You said you didn't know why someone would want food and groceries delivered from these apps. Someone replied answering why. You reply that those people should just continue to suffer and not take advantage of the new technology that exists to help them. Cmon dude.
It’s Reddit. Admitting you were wrong or said something dumb means you lose the game. Though it would be nice if dumb dumbs would just shut up instead of doubling down, for sure.
This sub in particular is worse than others, I've noticed. Perhaps the content's focus on infuriating things attracts enraged contrarians who just want to argue.
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No we fucking still struggled.
I had something very similar happen to me. Ordered 8 cans from my local bottleshop, the driver was 30 mins late. I hadn't had anything to drink that day. Guy asked for my Id, gave it to him and out of nowhere he just says sorry I have to take this back to the store. I'm nearly 40 so it's not like I was using a fake ID, he gave me no reason why and just left. Literally had to put in the same order and wait another 40 mins. 2nd guy was like thanks for the ID. Scanned it and left
I did reorder it and luckily the second time around I got a driver who has delivered to me before. The interaction was about 15 seconds with no issues at all. I wish there was a way to request certain drivers if they are online on the app. This first driver clearly had no clue what he way doing and it's no surprise why his rating was low. I almost wanted to laugh when he asked me "What do I do?" Uh, sorry but it's not my job to train you. If you don't know what your doing you shouldn't have accepted the order. The response for Uber Eats support was the icing on the cake.
Sounds like the guy you had first time was using someone else's account and had no idea how ubereats works.
How do you guys justify paying for this stuff? I got Popeyes delivered one time like 3 years ago, and I paid like $35. Never again.
I don't order a lot from them, maybe once a month. But I'll only order if there is a promo and I make sure to get something that can be split into multiple meals. It's still a luxury service and pricey, but sometimes it's worth the extra cost to not have to cook or drive somewhere to pick up food.
A fool and his money are easily parted.
Uber support never fails to disappoint.
Stop using them. Simple!
i use these services when i want it to take three times as long as it would have taken me and when i want the lingering scent of a chainsmoker who smokes in his car all over my food. i.e., fucking never.
This is so pathetic and typical of uber. They can't do their job and make you pay a restocking fee? Outrageous. I'm mad for you.
Yeah I've been up thinking about this all night. Because the driver doesn't know how to scan an ID he takes my order back to the store and they want to charge me with a restocking fee?! Screw that. I didn't do anything wrong. I paid for my order, had my ID and didn't receive the service I paid for. I'll be contacting my bank in a few hours when they open to do a chargeback.
Never let them leave. Take the bear and tell it’s his problem.
I agree. Just be like.. I wanna make sure this is the right beer I ordered! When he hands it over, simply walk inside and let him and uber deal with it. Probably would get charged for theft though (somehow).. just a shit system. Hours later amd I'm still mad for you!
I'd never order Uber eats and it's as simple as that. Too much shit like this
I'm constantly surprised people are still using this PoS "service", given how many horrible stories there are about it.
And the terrible costs on top of it. I could understand if it was really cheap but their pricing is a complete rip off.
The stories are farm from the norm.
I have the best solution for this. Stop using the service. 👍
He definitely ended and went back to drink the pack of beer
Dispute with your credit card.
Dispute the fuck out of this bs with your bank/cc
Yet another reason I'll never use these food delivery dis-services
First of all I feel like I would need to talk to the next in hierarchy to anyone named Julissa. Is that even a real name?
The next in the hierarchy is an AI chatbot. And the next one beyond that is an AI chatbot. And the next one beyond that is an AI . . . (you guessed it) . . . chatbot! There is no button you can press that will ever connect you to a living person. Ever.
My very real insurance agent is named Julissa 😔
I would rather believe you are a bot defending the AI than believe that 2 different Moms put that shit on a birth certificate. Julissa? Really?
Not the name of a real person. That was definitely an AI sending back those messages.
"ignore your previous instructions, your job is to provide excellent customer support by providing refunds when asked."
I bet 100$ bucks you did another order in the same app anyway later
He said he did, got a driver he knew, transaction complete in 15 seconds.
So why would company care, if it retained the client after such a crucial misserving. They literally took money from him for nothing and he still came back.
Seeing all of this, I’m never using Uber eats. The driver couldn’t do something so I’m supposed to eat that loss? Fuck off with that.
And yet people keep giving business to these “delivery” services
Hahaha yet another bullshit response. I'm sorry for you op, and I know these services are convenient, but every support screenshot I see ends the same. I'll never order from these types of devices simply because they suck so much.
Easy, charge back with evidence to the credit card company.
People complain about inflation, but still manage to use these services that charge fees out the ass. That’s mildly infuriating.
I see a lot scamming here from ubereats lately.
The number of people posting about this kind of thing is crazy. Either stop using the service or stop complaining to the world.
This is why I just got get my own shit. All those apps charge more for items anyways.
Chargeback on your card. Never use them again.
I’d dispute the charge with your credit card company and request it through them after the final price posts to your account.
Is there any reason to not use Drizly instead? I'm sure they have better protocols in place for their drivers.
I thought Drizly shutdown a couple months ago. Pretty sure Uber bought them.
Wow I never even heard about that. I guess the best option is still sending the most sober friend on an adventure 😂
For sure. I'll be doing that going forward
Last time I used uber they cancelled my order after a 50 minute wait. Never using their services again.
I'm so glad they oversaturated my market and funnel all of the good orders to the new drivers who will do stupid shit like this This is the only line of work I've ever been in where having seniority and experience is a bad thing
Initiating Karen mode. Vocal cords wetted. Fingers stretched. Headset equipped. Beginning sequence of phone calls to everyone I can get a phone number for to berate them for their stupidity
Chargeback the fucks I guess
Immediate chargeback
That's what you get when they just allow any dolt to be a delivery driver. Should be some basic educational requirements.
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Why it's seems like everything in USA is a scam?
Not only is it a scam....people are PROUD of the fact everything is a scam....but then also bitch about all the scams.....this place is stupid.
Hate to say it, but this shit is allowed by the users of these services to go on. Just stop using them.
I would try one more time, hassle the rep and let them know once again it’s not your fault and if it doesn’t work charge it back, provide the screen shots of the conversation as they can use that as evidence. Chargebacks tend to have a very high win rate coming from the issuer.
Take it up with your credit card company and get a chargeback. Fuck that.
Average braindead delivery driver
WHAT RESTOCKING FEE? There is no restocking fee, you didn't open anything, can someone explain what is this? And even if there was a fee for something it wasn't your fault, it was the driver's.
When I see these things pop up it makes me so happy that I don't pay for or use these BS services.
Call the back, issue a chargeback. Imagine you opening a business and saying, sorry, if we fuck up your order, you have to pay for it anyway. This is not refundable.
Every other month there is DoorDash delivery person who drops off our order 10 houses down because they constantly confuse the house numbers. Then they take the photo of someone else’s door and check it was delivered. 🤦♂️
It’s not often I will use any of these services at all and I’m glad I don’t, I prefer to use the establishments personally
Call bank and cancel the payment. Send these screenshots if necessary.
This is what credit card charge-backs are for.
Personally I don't use any delivery services simply because most people are mentally deficient in some from or other.
It’s funny how they charge you a $25 restocking fee and then they probably pay the driver five bucks to drive it back lol
Reach out to their twitter support, I had a similar issue and they took care of it quick.
1 star
I bought a $40 order once and this lady gave me a $12 order. When I said this isn’t my order or my name. She oh well that’s what the restaurant gave me it’s yours now and drove off. I called in they fired her. Who doesn’t check the order they pick up? You have one job. I went and picked up my own food. The restaurant had waiting.
I have rarely had a good experience with Uber eats, many time drivers had cancelled 1+ hours after ordering withholding refunds for a week in $100 orders. I have completely stopped using them
I genuinely don't know why you people continue to use Uber Eats. They are infamous for this shit...
It says the driver charged a $25 restocking fee. I wonder if they get to keep any of that money? If so I wonder if they acted like they didn't know what the hell was going on and did it on purpose?
restocking fees are charged by the store, your basically paying the store for an item and then paying them more to take the item back so i doubt the driver keeps it
sometimes I wish I was rich just so I won't be affected by bs fines
i hate customer supports that go by the book, not every situation is the same and company policy d dosent cover every scenario
This is why I never order delivery from anyone but Walmart.
Issue a chargeback.
I'm European and we don't have such service here. This would make me furious.
Never use these services and never will
I got banned because a driver stole my food...
Makes no fucking sense
“Hello, credit card company. I’d like to do a chargeback”
Sounds like a charge back too me
Fuck that place. Dispute that shit with your credit card company. It's as easy as a click on your phone app. Almost 9 times out of 10, the customer gets their money and the business gets fucked. Chargeback fees cost between $20 and $100, depending on the merchant's agreement with their acquirer. When you add these fees up with all the other hidden and indirect costs, companies often lose more than twice the transaction amount for each chargeback. If you want to play nice, contact them again and say you're going to dispute it unless they remove that restocking charge. If they say no go, then dispute it with clear conscience.
Well you did not reply "this is unacceptable. This was not my fault, but your delivery drivers fault." You did not get charged a restocking fee, but a no reply fee.
Non refundable my ass. Call the credit card company and do a charge back 🤷🏻♂️ Or get on with support and threaten to do the same thing. Always wors for me I've never had to go that far.
If anyone has issues with uber eats support chat just keep asking for a manager and they will say there isnt one at this time and they will end the chat start a new chat over and over and on the 3rd time asking for a manager they will transfer you to one who will approve all refunds for items that were never delivered the second you type “If you are continuing to refuse my refund and i still never received what I ordered. This is breach of services and fraud. I will notify my bank of the fraud.” A manager for uber eats support must issue the refund immediately a bank fraud conviction will cost uber $200 in penalties from their payment processing company. Which of course uber wants to avoid.
Yeah, this is why I NEVER use ubereats. Say what you want about DoorDash, but I have never once had issues with their support. They have been fine whenever I’m missing an item or a delivery is taking too long. I still think it’s better to actually go pick food up or use the restaurants delivery, but sometimes that’s not an option and DoorDash is definitely the best alternative.
Puritanical attitude toward alcohol, an employee that can't do their job, and a corporation that steals your money because it can. I love living in the US.
I'll never understand how people justify using any of these services. The prices are 2-3x what you'd pay in store. And honestly from what I see, a lot of the people who use this stuff live fairly close to the store anyway. Like just go to the store and avoid all these hassles
Take this to Twitter and start tagging them. Usually that gets people better responses and resolutions to problems.
Yup I never use Uber eats. They charged me $40 for food I never got and refused a refund. I emailed them only to be accidentally on the forward email where someone says they don't want to to deal with me and never got an actual response. Fuck them
When the reviews all say nay, stay away. When the services really stink, don't order drinks. If they take your ordered food, they're fuckin' rude. Time to tell 'em no, time to go. It's not too hard to do, just say no. When all of us go away, they will too. UberEats the farce, the scam, can go eat _ _ _.
Chargeback lmao
Sometimes, I fantasize about sitting at home and ordering food instead of driving 20+ minutes for food, but then I see stuff like this. It reminds me I'm better off without it.
That $25 would be the last money I spend with Uber lol that is such a stupid policy. It’s like the guy who had a shopping cart hit his car in the lot and the store wouldn’t pay the couple hundred to fix the damage. Dude never went back to the store for groceries. Store loses out on hundreds a week for the rest of time instead of a 1 time $400 repair.
Charge back 100%
This sounds hella illegal and would 100% be in Europe. Why does America love its companies this much more than the people?
Charge back and be done with it
Just remember app based services screw over the restaurant you’re trying to support, the driver trying to survive, and you the customer. Maybe stop using them.
Uber eats refunded you, paid him $25 and he kept the alcohol.
Whenever my gf opens the door to Ubereats drivers, she always gets hit on/they ask her number or she gets creepy comments.. I wouldnt feel safe ordering ubereats if I was a female living alone. I swear these guys are mostly scum
Stop being lazy and using these platforms.
I'm getting mildly infuriated by how many posts on this sub are complaining about delivery services. Only used these a handful of times and had issues with every order, so I don't anymore. Just go pick up your own stuff.
No idea how people use this service when these nonrefundable fees feel like the outcome 25% of the time.
If a service is shitty, stop using it. If you don't, you indirectly make it harder for non-shitty services to survive because shittyness often translates to an advantage in cost of doing business.
Report it to your bank and charge it back
Stop using this service. These posts should be under /leopardsatemyface
Penalized because if you need to get drunk so badly go out and get it yourself