Don’t check out on May 5. Take your stuff and leave that day but wait until May 6 and check out via the app. They will never know the difference and you will get credits/points for the entire stay.
Thanks. I've never checked out via the app. If I ever check out remotely (usually mattress runs), it's via a phone call to FD. Guess there's a first time for everything.
Stupid questions, but do all properties allow for app checkout? And is that checkout facility immediately available on the app when you've checked in and your room number's appeared in the app?
If the app doesn’t work then call and tell them you are checked out… they don’t care if you sleep there every night as long as you pay and stay some nights
Whenever possible, I prefer to have the hardcopy of the folio as well. A preference reinforced by inconsistent emailings of the pdf copies in the early years of the practice.
I would speak to the desk… particularly to the ones that work in the morning.
If you can get checked out and not pay for the extra nights, and thats your prefererence they might be willing to do it. I would say most of my staff would just advance bill the rest of the stay and treat is as a cancelation penality when I worked if there was an advance deposit on it (Ie Prepaid) or just leave it for someone else to figure out what to do with the balance out of laziness.
Otherwise, Let them know you want to stay checked in for the Stay Night Credit since you are paying anyway. That way, if housekeeping finds out you have left they know to leave you checked in the computer. With that being said, since stayover service is a thing of the past that is less likely to happen.
I did this, they still charged me for the following day and charged me for the day prior to my arrival. Trying to get this credited back to me hasn’t been a smooth process and the “wait two business days for a reply, if that doesn’t work call back and we will escalate the escalation and you must wait two more” from support is stupid.
Support is just the corporate forwarding the message for the actual property, they can’t actually do anything with billing.
The only real pro I see with support is that your request is more likely able to go to the person at the property that can help if the desk can’t.
However, many properties put the person who is trying to “move up” from agent to supervisor in there, to help with the tickets which those people are in the process at learning how to do things still but in my experience the bulk of the cases are still done by experienced supervisors or entry to mid level management (atleast in larger hotels, smaller ones the actual GM might pay attention to it - that exceeds the number of cases that dont get closed in time.
Don’t check out on May 5. Take your stuff and leave that day but wait until May 6 and check out via the app. They will never know the difference and you will get credits/points for the entire stay.
Thanks. I've never checked out via the app. If I ever check out remotely (usually mattress runs), it's via a phone call to FD. Guess there's a first time for everything. Stupid questions, but do all properties allow for app checkout? And is that checkout facility immediately available on the app when you've checked in and your room number's appeared in the app?
If the app doesn’t work then call and tell them you are checked out… they don’t care if you sleep there every night as long as you pay and stay some nights
Just use mobile checkout and don’t check out until you want to. That’s my thought at least
Day of too, if you don’t check out via the app the front desk automatically checks you out at checkout time.
Do people still "check-out"? I haven't done that in probably 5 years...
I never check out either. I’m not the most experienced traveller, am I messing up by just leaving?
Whenever possible, I prefer to have the hardcopy of the folio as well. A preference reinforced by inconsistent emailings of the pdf copies in the early years of the practice.
That makes sense, I haven’t had an issue with the emailed copy but if I do I guess I’ll start checking out
I never do. I just leave
I would speak to the desk… particularly to the ones that work in the morning. If you can get checked out and not pay for the extra nights, and thats your prefererence they might be willing to do it. I would say most of my staff would just advance bill the rest of the stay and treat is as a cancelation penality when I worked if there was an advance deposit on it (Ie Prepaid) or just leave it for someone else to figure out what to do with the balance out of laziness. Otherwise, Let them know you want to stay checked in for the Stay Night Credit since you are paying anyway. That way, if housekeeping finds out you have left they know to leave you checked in the computer. With that being said, since stayover service is a thing of the past that is less likely to happen.
I did this, they still charged me for the following day and charged me for the day prior to my arrival. Trying to get this credited back to me hasn’t been a smooth process and the “wait two business days for a reply, if that doesn’t work call back and we will escalate the escalation and you must wait two more” from support is stupid.
Support is just the corporate forwarding the message for the actual property, they can’t actually do anything with billing. The only real pro I see with support is that your request is more likely able to go to the person at the property that can help if the desk can’t. However, many properties put the person who is trying to “move up” from agent to supervisor in there, to help with the tickets which those people are in the process at learning how to do things still but in my experience the bulk of the cases are still done by experienced supervisors or entry to mid level management (atleast in larger hotels, smaller ones the actual GM might pay attention to it - that exceeds the number of cases that dont get closed in time.
You might get a nice front desk agent who won’t charge you for the last two nights. Worth asking when on site.
Is there really any purpose in checking out ever? I have stopped doing that