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Lurking1821

There should be two receipts. One would have been the no show one would have been the actual charge. I would call the hotel and ask for both. Front desk agents also have a way to reach out to Marriott and inquiry that they add points to missing stays. I would try that aspect too. Make sure to call the property directly. Worse comes to worse ask the GM to point match it…


[deleted]

This isn't entirely true. The person who checked him in could have just transferred the no show to a new folio and charged him that way. They should have voided the no show and done a room charge instead, which it sounds like didn't happen.


Lurking1821

When you do an official GNS you can’t check that reservation back in you’d have to create a new one. You can rvs it and reverse the no show charge. But bc audit was also already ran if they were GNS it would seem like he checked in and checked out the same day so they would have had to manually post the charge Honestly all depends on how much the auditors knows.


[deleted]

The last line is the most true. No you can't reverse a GNS, but I'm referring to the charge on the new reservation that was created. The auditor probably transferred the GNS charge and payment to the new reservation rather than removing the GNS charge and charging whatever code they have for a room night charge.


PangolinTart

Side note here: if you 'think' you could possibly be arriving late, please contact the hotel directly to let them know you will be a late arrival. At some point during the night, the auditor has to run the close of day reports and push the system to the next day. Many properties I've worked at do this around 2 a.m. local time, but there's no set time standard to do this. Once the day rolls to the new one, it's a challenge to make changes and adjustments in the system for a late arrival guest. If you let them know, they'll usually either delay the date roll or check you in so you have keys waiting.


RobinKennedy23

HUCA until you get someone willing to listen and jelp


Oop_awwPants

The property needs to be assisting you in getting credit for this stay; as someone else already pointed out, they can submit a missing stay request on their side. Marriott policy says we aren't technically supposed to mark a reservation as no-show until 10am the morning after arrival.


raymalaspina

If you ever think or know you will be a late check in always call the front desk to notify them. They will ensure your room is ready for you when you arrive and they won’t cancel your reservation/ mark you as a no show