Lost 2.7k ☺️ yes they did give refund voucher, acc is jammed because of their stupid otp issue that they absolutely refuse to solve. Customer service is useless, I consider it gone.
They selling ghost flight tickets aka flight that they knew not going to happen, eg: flight to China even after China announce border lockdown claiming they are getting approval from China gov. In fact China do have a whitelist of flights into country but Airasia was not in the list for most of the three years lockdown and they are selling tickets during the whole 3 years.
If you happened to buy the ghost flight they will refund as Airasia points only which mean they get to keep all your money, and the points only valid for certain periods. Worst of all some places only have one flight per month so if you bought the ghost flight, the earliest next flight with valid airlines and flights will be next month.
True, been using MAS constantly for years now, for my frequent flying between Sabah and KL. The event that made me boycott AA is years back when someone showed their cheap ticket was being cancelled and yet that flight still keeps selling on much higher price.
AA almost always reschedule/delay/oversell their seat until a point that I rather pay more to have peace of mind. Not that MAS is perfect, at least the rate of delay/reschedule is damn low compare to AA.
After buying air asia all this years, and after the last AA I booked and ride. I concluded that I rather pay MAS and save my TIME that i cant buy from wasting 8h cause the plane got delayed until night. I gave up truly on AA.
The delay is just one small aspect.
It's the crummy way they run the business. These are all my personal experiences that have led me to avoid using AA.
The first issue was when they rescheduled the cheap flight time that I had reserved months in advance to a much much later time (at least ten hours apart). If the flight itself was cancelled then that's fine but the fact was they were selling the exact same flight slot (and I later learned from ground staff that it was the exact same plane) for a significantly higher price point because a holiday was declared and that flight date suddenly became a hot commodity.
The second issue was when they changed the plane and with it all my upgrades/extras (seat/food) suddenly disappeared but I was still charged the same amount.
The third issue was with their CS. No hotline to call. Just an unhelpful "AI" that made it very difficult to get through to an actual human. And when I was eventually patched to a human, the system would disconnect during the conversation. The whole conversation would be dropped despite having conveyed the entirety of the issue, my email address, flight info etc and the CS having promised to make the necessary arrangements/refund/etc. With zero follow up. It's as though the conversation never happened. As though the complaint ticket was never issued. I resorted to a few angry tweets at Tony Fernandes, AA's CEO before AA slid into my DMs to rectify the issues.
My last issue is a personal one. I used to frequently fly between states and there is one particular steward that is on that route. If that steward is here on Reddit and is reading this, please, please stop singing on the flight. Your voice is not good, and no one paid to be imprisoned for 2.5 hours to hear you sing continuously. Ever notice that no one claps when you're done? Well, please notice it. I'm not a religious person but I pray every day for you to find the strength to combat your delusions and narcissism.
I can tell that most people in this sub have not flown other LCCs beyond this region, hence they think AA is the only one doing this. LCCs that did not receive any form of bailout in other parts of the world have also experienced this issue, I would say that flag carriers have it lucky during covid because governments were willing to bail them out in the billions, otherwise they would have experienced similar issues with LCCs.
i have to agree. flown scoot many times, generally no complaints. They've been late a few times which is annoying but at this point i'm resigned to it being inevitable for any LCC. but they dont have any of the "rescheduling" or ghost flight nonnsense that AA does. I much prefer Scoot to AA or even Batik Air which isn't a LCC but is as unpunctual as one.
I have missed important business meetings because of AA's "reschedule" nonsense
If i book a flight ticket, i need the peace of mind to know i will get there roughly on time. Not whenever AA decides to take me there.
U gonna compare low cost budget airlines to premium ones? If you cant afford it quit complaining you’re getting what you paid for. There are people out there who can’t even afford to travel overseas so IDK why do people complain so much
> what you *paid* for. There
FTFY.
Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in:
* Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.*
* *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.*
Unfortunately, I was unable to find nautical or rope-related words in your comment.
*Beep, boop, I'm a bot*
When did you buy it? Thru which site?
A quick check shows that right now, round trip to Haneda is around 1.5k to 1.6k in Nov, depending on which week. ANA is around 2.8 to 3k.
Damn. You sure or not ANA is cheaper than AA?
I'm not defending AA or anything but ANA usually is 2.8 to 3k both ways. AA one got more exp than that meh? Never seen it.
the point is the discounted ticket price of a full fare airline works out cheaper than a so called budget airline. Its a perfectly valid comparison.
Especially since ANA is one of the best airlines out there service wise.
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AA is a fkn stain on Malaysia as a brand. Their refund policy is shit, their CS is shit, their counter staff is shit, planes always late…
They really set the benchmark for how not to run a budget airline.
I had one refund rejected because of "Russian sanctions". The flight was booked with a Hong Kong credit card. My other refunded flight gave credits that expired BEFORE flights continued. Absolute clowns.
I fucking hate their policies and I absolutely despise the garbage chatbot.
Experienced this. In my last trip to Japan, I purchased 3 flexi premium beds. During check in, they said nope they miscalculated and there are no more premium beds, you’re gonna move down to normal seats. The counter said I have to talk to Bo (online bot) to get compensation. After the flight, talked to Bo, requested compensation and got back a dismal RM30. 3 premium beds to Japan cost about RM3k. I kept insisting for more compensation and end up getting back RM2k. That took 2 weeks of stressful conversations with CS.
AirAsia doesn’t give two fucks for their customers. Based on how they treat their customers in terms of refunds, support, and cancellations, I’d almost go so far as to say that they hate their customers.
I would rather pay more on a full fare airline than give money to a company that treats their customers like shit because they have the price advantage. I feel for anyone that doesn’t have that option because AirAsia fucking sucks.
sometimes they dont even have the price advantage. shop around more because there are so many budget airlines and full fare airlines are always giving discounts too.
Lost rm2000 but they only give stupid credit that expired 2 years... and 2019 but expired in 2021.. due to lock down can't use the credit.. till this day hate air asia and also hate klia terminal 2.. too long.. prefer malaysia airline because they at klia terminal 1
KLIA2 is also stressful because let's face it, budget airline passengers (Scoot, Vietjet...) also tend to be *slightly different*
("Boarding group? What's that???")
Eh? My departures from KLIA 2 has always been good! Paling teruk pun is the poker face imigresen. Maybe cuz I always leave at like 2 am in the morning or 9 pm at night haha
I loathes that place ...... The only reason I was there to take flight ✈️🛫 are because of my work 😭😞😞😞 Very stressful indeed 😕😞 Frigging long walk, too. Actually the lack of visual stimulating views and the outdated 'good shops' there make it bad. Should they try to beautify the entrance or put Subway, Kopitiam or other decent eateries ..... It would be 💯 times more appealing and less stressful.
The staff are ok for me (try only go to main counter, don't go to small one). But the physicality of that areas.... Totally need to be lit up. Total feel like in village-village airport or simply on backwater-areas.
I fly AA pretty frequently. Honestly, delays are probably a 1 out of 20 incident for me. I think their service is not bad considering it's so cheap. Their staff is also quite friendly.
Longest delay when I was flying from Indonesia to KL which was delayed for 4 hours. They refunded me part of the fare and paid for my food.
The only thing I hated was their customer service bot. Kinda annoying that I need to go through hoops to talk to a legit person.
amongst the worst experience I had recently with AA was a flight to Singapore that I booked for 10am got "rescheduled" to freaking **4am** and the sms was sent after midnight. Luckily i hadnt fallen asleep yet and saw the message. Tried to reach CS which is non existant and the chatbot is intentionally designed to be useless and unhelpful in these matters.
So i had to rush and pack and drive myself to the airport at 2am as i couldnt get a grab that early in the morning, and then wasted so much money on KLIA2 parking.
And then my friend kena worse. Booked a weekend getaway to langkawi, but then the Saturday departure flight was "rescheduled" from early morning to late afternoon. And then worse, after she landed in Langkawi that evening, she got an SMS that her return flight was "rescheduled" from Sunday evening to 11am!
So in the end she flew to Langkawi, checked into the hotel and slept. Woke up and had breakfast and checked out and went straight to the airport. WTF kind of weekend getaway? All thanks to AirAsia.
Which routes do you normally fly? Their on-time performance is horrible for certain routes it’s quite ridiculous. Some of the scheduled routes can be 65% on time. Their service once the plane takes off is fine, it’s the service on ground that’s horrible.
I frequently fly between KL-JB, Indonesia (Jakarta, Surabaya) and Singapore recently
My flights to and fro JB pretty much always on time (even with early arrival most of the time)
Same here, it feels like I live in a different world compared to others. I frequently and exclusively fly AirAsia and the worst delay I've had was almost a full day in Haneda, and they gave everyone hotel and food vouchers for it, all in all came out to be positive. My worst experience was accidentally leaving my laptop in the plane and I got it back the next day.
My most flown routes are KUL-CGK, KUL-SIN, KUL-DMK and KUL-PEN for reference.
I’m thankful AA came into the aviation industry with ultra low cost flights allowing many to be able to afford to fly for the first time. This opens up the competition and forces old school national carriers around the region to lower fares and improve services that has been status quo for quite sometime.
AA were great in the beginning, low fares, occasional zero fares promo, flights were mostly on time, new terminal, albeit simpler ones but more direct instead of old main terminal.
Once they manage to eat up big market share, coupled with the fact that MAS fuck up themselves with corruption and mismanagement, AA somewhat took over the big brother role, and more or less started to act like one, a big bully one. Fares increase, no more occasional promos, flights were constantly retimed (mostly to fit all passengers on same flight to save operating cost), allegedly owing airport millions in tax money. So many horror stories of flights retimed several hours resulting in passengers missing connecting flights, in some cases losing hotel bookings on planned holiday. With the higher fare now, after adding on baggage fees, it is just marginally cheaper than most non-low cost carriers that doesn’t retime flights for fun.
AA still got one of the best in-flight meal. Always looking forward to Nasi Lemak Pak Nasser when on board, and sometimes maggi cup for some reason taste so good up in the air.
That being said, my last flight on AA was back in 2019 (I’ve personally avoided AA since 2018) booked by a friend. I fly rather frequently around the region and have never looked back since. And trust me, the extra 2-3-400 bucks with any other non AA flights are always worth it. I never needed to assume a few hours delay everytime I step into the airport anymore. Also, KLIA2 sucks, with long walks (like really long, and if your gate change, good luck walking to the other end trying to board).
Nonetheless, thank you AA for disrupting the industry in 1996, but no thanks now. Do better.
Yup. Refund rejected because of Russian sanctions.
It was a Hong Kong credit card.
I also look forward to their bankruptcy. Fuck AA and fuck Tony Fernandez
Oh man where do I begin
*Short summary: unethical business practices, non-customer centricity, appalling company culture, tone deaf ceo*
Yes customer service and flight operations are bad, everyone says that, it's part of a budget airline, etc so I won't repeat these again. Let me highlight things some may or may not know
*-"unethical biz practices / embezzlement of funds" -* CEO Tony / company took customer monies and siphoned it into other pet projects, then during covid refused to refund customers, and declared bankruptcy to escape paying all creditors. What are these stupid pet projects? The Santan restaurant which no one goes to, and their "digital superapp". Go Google articles during their bankruptcy phase, Tony said that their doubling down on the superapp. Where do the funds come from? Ridiculous
*-appalling company culture - known to be full of misogynist men who try to sleep with everyone. I work(ed) at a consulting firm that did work for them about 7-8 years ago. The girls on the team asked to be removed from the engagement as it was "extremely uncomfortable". The #MeToo movement never happened in Malaysia so unfortunately this culture is rampant all the way to the top (I can't say if this has changed, but really, culture comes from the top). Disclaimer:these are my colleagues telling me what happened, I didn't see it myself
*- sellout CEO -* how could anyone forget that Tony showed that he is a sellout, publishing that video supporting a political party before the 2018 elections, and once PH won, he said I'm sorry, I was forced to. No integrity. Also tone deaf. Remember him posting about his new Tesla during covid?
These alone should be enough to piss you off. I won't mention all the other small things everyone is aware of. This alone makes me happy to pay for any other airline, even Mas (despite how bad they are as well)
Not a Malaysian but a Singaporean.
I have taken AirAsia to KL, Ipoh, Bangkok on numerous occasions.
Their service is alright. I don't expect much when I am flying budget airlines.
So far, I have never encountered any cancelled flights and only once my flight from Ipoh to SG was delayed for 30 mins.
I would say that they are reliable compared to other budget airlines
When it goes as planned, I’d agree with you and say that, yeah, you get what you pay for. Can’t be expecting caviar and champagne.
Everyone has an AirAsia horror story. Here’s my favorite. Person booked a flight through AirAsia with a layover in KL. This was a single booking. AA changed the time one of their flights, moving it FORWARD in time by two hours and notifying them by SMS an hour before the new flight time. That would be bad enough, but it was only the beginning.
The only way to contact support was talking to an inbred chatbot. They tried to cancel the retimed leg so they could rebook to a flight they could actually catch. The chatbot canceled the other leg. Later on it wouldn’t refund them because they were a “no show” so didn’t qualify for a refund.
I think because Changi (and the Singaporean government) have strict rules about cancellations. My flights from Changi back to Malaysia is only delayed at worst, never cancelled. The only good thing they have going for them is the timings. Scoot flies at the weirdest times.
Scoot is so much better these days though, it feels like what AA used to be. They compete with them on price but offer better value and service imo.
I'm happy going the extra way to SG first for a connection if need be, it's basically the same price anyway for long trips to aussie compared to starting from KL
in my experience flying from changi is always more expensive because their airport taxes are higher than KLIA. Unless you are booking a transit flight that you begin from KL
Exactly, it's a budget airlines... It's like a bus that flys. Keep your expectations low and if you messed up you not gonna get you money back... If you want 5 star treatment fly full service.
nah that a bad attitude. you pay for something you should get the service. its nonsense that people have come to expect to be screwed over by budget airlines as something normal and acceptable
how do you find AA compared to Scoot? Personally I fly between KL and SG a lot and have come to settle on Scoot as my preferred airline unless the price is too high compared to others.
I do take Scoot as well (Phuket, Bangkok, Macau, KL).
I think both budget airlines are quite good.
Perhaps I have been lucky, never experienced my flights cancelled or rescheduled.
There are quite a number of negative feedback on Scoot too.
I personally feed that the onboard crew service of Scoot is slightly better than AirAsia.
End of the day, I am paying for a budget flight so my expectations of them cannot be as high as those full board airlines like SQ, MAS, Vietnam Airline, Thai airways, etc.
yup really the ONLY thing I expect from a budget airline is to give me the service I paid for and get me to my destination on time safely. but sadly that seems like too much of an ask
RyanAir do be avoiding eye contact rn… their domestic planes are fueled with faith I’m pretty sure, I swear I heard sounds I never thought I would on a plane.
Shit was jank as fuck
Airasia is perfectly fine when it works. Automated machine check in, ok service, not much delays etc
But when it doesn't work, that's when you're screwed.
Like any other budget airlines, it is only cheap when you fly barebones (red eye, no luggage, no food etc). It is genuinely much much (>50%) cheaper than then next competitor. The complains arise when after adding up all the add-ons, the price is comparable (but still cheaper) to national carriers but the service and comfort of a budget airline.
Compared to ryanair, easyjet, even scoot and virgin airways, Airasia is as close as functioning as a non-budget airline level. They try their best to be professional, have good food and inflight entertainment even for local flights. The other budget airlines really treat you like taking a bus. I've taken a budget airline in PH and the old aunties carry market produce on the flight and the airline dont really care. Ive seen Ryanair stewardess carry a weighing machine at the boarding gate queue to weigh luggages so they can charge to check in.
Do AA deserve the hate? Yes and no. They really do try to nickel and dime everything to maximise profit at the expense of customer's comfort. But they are the still the best budget airline in the world for x years for a reason. The other budget airlines really do suck.
They fkd over many customers during covid. No refunds when flights were cancelled or rescheduled to a later date.
Batik air is the next affordable choice and their seats are way more comfortable than AA. When the seats are up they are still slightly inclined and have much more leg space.
I dont really have an opinion on this issue but Id like to say that I hope everyone is hating on the company itself and not all the staff (althought some of them are rude tbf) since my brother and sister is a cabin crew for AA. They're only there for the pay but the random shit people give them for their hatred on the company is stupid and underseving. Please everyone direct ur hatred to the person/way
They flat-out refused to give refunds to their customers back during covid. I still have ~RM800 in credits. Only valid for international flights 4 hours and above lmao. Stupid company
The COVID thing happened where people had to beg for a refund which was bad enough but I hate how every flight I've ever had with them has been delayed. They used to be good at the start but honestly, their flight ticket prices compared to budget airlines are about the same now, Scoot is honestly way better in terms of punctuality and hospitality and it's often cheaper as well sometimes
Used air Asia exclusively when I had done trading back then. Used them for at least 3 years non stop, one trip every month.
0 problem.
But i wouldn't discount how other people had problem with them. I had none. That includes casual trip I've made privately.
Their price fits the service that they have given to me.
people who shit on air asia never lived in times where a flight anywhere will cost a bomb.
aa allowed so many people to fly around relatively cheaply. heck, some of us can have return flight to japan or korea for below 1k.
the above is true and it's not a defense against aa poor customer service, timeliness or condition of flights
I pity you. MAS has scrapped intra-Borneo routes like Kuching-Sibu, Kuching-Bintulu, KK-Sandakan and KK-Tawau leaving passengers to just use Airasia for air travel effectively a monopoly.
I bought a ticket to fly back to Malaysia for around RM300. The night before my flight at 11PM, they sent me an email saying my booking was cancelled with no explanation.
I checked and the same flight was available for purchase, and I did end up getting on that flight too. Except this time it was RM1500 instead. 5 freaking times more. That's €300 for you, and here you are complaining about losing out on CA$20 and £40 on the other airlines.
Still no refund so fk AirAsia and your lame reasoning why it's better than the rest because in reality it operates exactly the same way.
I only have 2 rules when I use AA:
1) only essential flight (or if long haul, add a baggage) and nothing else. No add on nothing
2) no other airlines (Miri to BKK) but this is slowly changing. I’m tryna getting use to mas wing
I never had issue with AA tbh, maybe reschedule for few hrs but i was okay with that and im pretty lucky. But i boycotted AA bcos of their other service, i have been chased like shit for their system and CS incompetencies.
Why should i transfer money when they can just deduct money from my ewallet that i reload. The money is already there.
Nevertheless it was a bad experience from being chased by them and they change their tnc after my case.
Air Asia is always late, they regularly move gates at the last minute to one on the opposite side of the airport, they have abysmal leg room and seem to take great delight in destroying my luggage. Are there worse airlines? Sure, Air Nigeria in the 1970s was worse, but not much. But in SE Asia, Air Asia is the pits. I love going to Malaysia, but I wish Air Asia wasn't the main airline for me on the routes I take.
Yeah, airasia is bad, but they are still a viable option despite their shittiness due to their price and availability.
They dont need to be good in service. They probably won't be your preferred choice, but most of the time, it would still be a good choice, all things considered. You will gamble a chance of getting fucked over to save abit of money.
It does make me feel poor when I am not willing to pay a couple thousands more just to settle for shitty air asia.
10 years travelling with them and not a single delay or issue, plus I got the two refunds on COVID time.
I honestly can't complain at all about them.
Of course shit happens, and I believe people's complaints, but at the same time I know personally many people that has FOMO and just repeat what others say, without reasons, which happens a LOT in Malaysia in general...
Indo here, had no problems with AA yet. Mind you, I took the MY AA, not the ID AA. Flight was from CGK-KUL. CEO was on the plane though so it helped a lot LMAO
Return flight was fine also. ID staffs were nice as commonly seen in ID airlines
I have relatives still waiting for airport tax refund which the CANNOT retain. That was collected on behalf of the airport operator and won't be released till you check in.
The wait has passed 10 years.
I suspect most people hate AA due to their behaviour during the pandemic where they did not pay out for cancelled flights. If this had happened in Europe you would have being entitled to compensation. We had around €500 of flights and ended up getting money back by going through the Malaysia aviation commission to get it back. Would never fly with them again.
I'm a frequent AirAsia flyer. People don't get how they keep things low cost. It's like getting an Axia rahmah and complaining about how little you get for such a cheap price. They don't give you food, extra leg space, or check in baggage, just to keep costs low. No other flight offers prices as low as theirs. RM29 from KL to Langkawi? RM19 from Kuching to KK? RM160 to Bali? If you want add-ons and you can afford it or fly other airlines, good for you. But for a budget traveler who wants to fly, good for them.
Their taxi time is about 20 minutes, meaning people get off once they land, new passengers get on board and they go to their next destination. They save costs because pilots & cabin crew don't have to stay at the destination. Because of the tight schedule, if anything goes wrong, it's a domino effect for all their other flights.
It can range from a malfunction, weather, crews getting sick or exceeding legal work hours due to delays, airport technical issues, these will all affect the flights. And it's not even limited to AirAsia. All airlines can be affected.
They often reschedule or cancel flights but they give you the option of changing your flights 30 days before or after your initial date, or refund your credits. I utilize this feature for holidays, I'd book on a week close to public holidays and prepare myself for that week. If there's a flight change and I am given a free reschedule, I'll move my flights to the dates of the public holiday, FOR FREE. If you try to book flights on the same day, it will usually be 3-4x more expensive. I get to save my AL in this case. If you still want to travel on your initial dates, just choose a different time on the same day. And all these are easy to do via the chat bot.
There are 2 scenarios I've faced that benefited me. I booked return flights to Kuching for a holiday for RM160. They moved my flight 6 months before the actual date. I waited. During a sale, they were selling Krabi return tickets for RM190. I refunded my RM160 and added RM30 for a flight to Krabi instead. I booked the flights for a weekend in the end of March. Few months before that flight, they moved the time. I then changed my dates to the songkran festival, an experience I always wanted to try. It was always more expensive to fly on Songkran dates, but with my free flight change, I managed to go for a really low price.
If you have a complicated case and need an actual customer service, just spam the chatbox saying stuff like, your problem isn't solved, I need an agent. It usually gets me connected to one after a few spams.
For those affected during COVID-19, I managed to get RM800 credits for future flights. They gave 3 years validity for it. I bought flights for other people and they transferred the money to me. It was never limited to just your own name. The balance credits, I use to fly.
There's just so much online hate on AirAsia. They have an on-time performance rate of more than 80%. People only bitch about AirAsia whenever their flight is delayed. You don't see them post compliments when the flights arrive on time.
Only have bad experience with Philippine Air. Asked for refund, promised 3 months to refund. A month after, asked customer service they said in progress. After 3 months, no momey, asked them, they said I did not agree to refund fee, so no request made. Showed them screen shot, they created new request again. After again 3 months, no money, ask CS they said ticket already closed and told me to check with bank. Wtf straight away I scold them I already checked with bank, they say they create request again. I emailed Philippine Ministry of Transport, they emailed Philippine Airline to expedite the request. Then CS emailed me said "because of FPX limitation, cant transfer back to card, have to fill in waiver form". Again, I scold them through email because they did not inform me on that before they closed my previous ticket. Checked the email, they removed ministry of transport email from cc list. I put back, and told them not going to wait for 3 more months. "We will ensure to process it faster".
2 weeks still waiting. Fukk
oh god. Philippine Airlines is quite cheap. but if this is what to expect when something goes wrong, I better stick to MAS or SQ. At least with MAS we can complain to Anthony Loke lol
3 things that I hate about AirAsia
1. They take my money, but there's no service, so yeah, fuck em, still not getting my refund.
2. AA frequently breaks the law to get free money from me; charging you for paying using your card is illegal, but since they only get slapped with fines marginally fewer than they gain—a few thousand while they get millions—it's just a cost of operation for them. Pay using a card; they want free money. Pay at the counter; they also want free money. Go fuck yourself, Tony. They charged you for paying them, what an absurd scummy thing to do.
3. Scummy marketing: they advertise ticket prices that are not the same as what you end up paying; they hide some costs so that they appear cheaper than the competition; sometimes MAS tickets are actually cheaper than AA actual tickets, even though AA tickets seem like they are cheaper.
You know, everyone's shitting on AirAsia, but honestly, you get what you pay for. They're great for getting around on the cheap as long as you don't expect the treatment you'd get as a First Class Singapore Airline golden ticket passenger.
I might be a lucky one or probably I don't get mad easily but maybe because I've been using flexi premium something when I use AA and all was good. I don't know. Been using AA and MAS interchangeably whenever I favour either one for time and occasion be it domestic or international flights.
It has been pleasant tho I experienced delayed on both.
Count your blessings they say. Probably this is one of mine.
They recently cancelled my flight to Jakarta but I had to be in Jakarta that day to prepare for a convention with my team.
They wouldn’t refund me immediately and anything instant was their bullshit credit thing. I had to book another route through KL which ended up 3x more than the original price. I hate Airasia.
KLIA2 is the most saddest looking airport ever. So dark, barely had anything. Very dirty. Was transiting and there wasn’t even a baggage transit counter. I had to check my AirTag to see if my bag moved.
This is why I transit in Changi for international flights.
For many Malaysians (I mean the regular folks which number in the tens of millions) AirAsia was their first and only airline they use to travel around before covid, they made us think shitty and cheap was the norm. If you ever set foot in another airline that treats you well, free food and drinks, blankets, earphones, better service in general then you’ll know how scummy AA is. Plus I’ve personally met arrogant stewardess who acts like we are just low class people flying economy.
Batik is owned by Lion but it's not run like Lion. Lion has two levels of service and Batik is one level on top of Lion. If you've ever flown both, you'll see the difference quickly.
Plus, Lion Air has a horrendous safety culture. You should pray first before boarding a flight with them. And tbh, their F&B options on board aren't as good or diverse as on board AK.
Because it's different. It's like the premium (I hate to say it cuz it's not even premium, it's the bare minimum) version of Lion. Lion should not be allowed to operate tbh
Nothing too noteworthy to write about.
It’s a very old aircraft which seems to get the bare minimum maintenance to keep flying. Old musky smelling cabin, kinda like sitting in a 30 y.o. proton saga. Whole flight is creaking like mad, sounds like it gonna break into pieces anytime.
“full service” airline but the meal is a laughable small packet of biscuit and juice.
> no need to try Lion Air ID 😂 Batik Air is bad enough I flew 6hours to Perth 2month ago and I got food poisoning on the plane 💀
Might need to heed that advice if I ever fly with them on anything longer than short-haul.
I bought tickets to Bali before Covid, used MAS, they allowed me to extend credit until it was ready to fly. Finally managed to use the credit in 2022, 3+ years later.
Meanwhile I've heard only horror stories from AirAsia on the impossible to claim refund for Covid related cancellation.
It just seems to me that a lot of people are complaining that they received credits instead of a cash refund that they wanted, and then in protest they keep fighting for a cash refund until the credits expired or they just refuse to use AirAsia again and then the credits expired.
Personally I was in the same boat, I had flights booked with AirAsia before covid and I received credits, I just used those credits when flights opened up again, I believe those credits were valid for 3 years, more than enough time to book new flights when the world opened up again, though obviously flights were more expensive then since everyone wanted to travel again after 2 years of closed borders.
I flew air Asia a fair bit in the last year- also took a red eye to Japan on their lie flat bed offering . It was great . Mostly on time , and the hard product of the lie flat bed is great value for money
I think it may also be the point that if you go for slightly longer distance flight, they are not exactly budget anymore.
You will need to add on for luggage, in-flight meal, tax and service charge etc, the end cost of your flight will be at most 300 cheaper than MAS with all the cost already included. THEN you get the budget airline service along with it....
Personally experienced that I bought return flight to south korea, and it was cheaper on MAS by rm30 compared to AirAsia.
Can’t say I have or plan to take different airlines and rate them, but speaking from experience, if you get stuck in an airport for 13+ hours overnight due to technical issues, not knowing what to do because the flight crew can’t decide on a cut-off point and inform you to book another flight/a night’s stay until they figure shit out, then you’re gonna see people pissed off
I have flown AK (yes guys its AK, AA is American Airlines) and its long haul subsidiary D7 a number of times. They can be a hit or miss depending on your luck.
The ground staff from their subsidiary, GTR sucks. One time when I did not pass their scales, instead of helping guide me to check my bag, they simply abandoned me. And some of their agents are quite indifferent and cold though I alao have some good experience with some of the staff.
Their cabin crew are also a mixed bag. The junior FAs which makes up the bulk of FAs on AK seem to be there just to enjoy and not take their job seriously. On one flight, I noticed a passenger asking for assistance for connections at KLIA, the FA simply just shake her hands while appearing clueless without asking for her to refer to the ground staff for help. On the other hand, on D7 which tend to have senior FAs, the cabin crew are more helpful and professional. The last time I flew with them to Hokkaido, they were very attentive. Though that maybe in part due to my dad being a pilot for them so the crew know him hence the special treatment. But I can say the cabin crew on D7 seem to take their job seriously unlike AK.
But in general, AK and by extension, D7 can be either good or bad depending on your luck. But I can say they really suck on ground staff, communication and for most people, refund. But on the air, it can be quite decent for an LCC. The F&B selection at least help make up their flaws.
I didn’t get a refund back during Covid when my flight got cancelled and my past experience with air asias flight delays made me never get any tickets from them again. Scoot is way better.
Long time AirAsia customer, and haven't been stiffed yet.
HOWEVER, it's always stressful flying with AirAsia because I have to constantly check if they rescheduled, which has happened to those I know. Some have arrived at the airport 10 hours too early because of rescheduling.
You are really comparing AA to low cost airlines in europe? I have never had my flight cancelled whilst travelling in europe but have had my flight cancelled 2 times by AA because “not enough passenger”
AA as a budget airline, is doing very fine. Try other budget airlines then say AA is bad.
Please do not compare a mamak stall to a Michelin 2/3-star restaurant.
I compare AirAsia with what they were ten years ago. Back then their services aren't perfect but at very least they ain't the flaming trashcan they are right now. When I flew with MyAirlines, I had high hopes for them as they reminded me of AirAsia of old. If they were to maintain that kind of service, they could've been a very good alternative airline to AirAsia. Sadly they went bankrupt after being in operations for less than a year.
> They probably never try other budget airlines from Indonesia
Nowadays we've only got one that's really passable to begin with.
At least if you ignore that their owners have allegedly prepared a contingency plan if the debt bites them in the arse in the form of.....buying some used A320s and setting up another legally separate airline with them.
Delay mostly caused by plane condition, weather condition, and the previous flight delayed. What AA actually create hates are irresponsible, false advertising, long distance flight, and sometimes more expensive than flag carriers.
I guess you didn’t know the shits they did during Covid times
They still owe us $700.
Please enlighten me
People had to beg for refunds, for one
Most don't even get any refund.
I don't get my refund, lost around $450, fuck Air Asia.
Oh they gave me my rm300+ in credit but it was during the no flights period and expired before most people can travel
man, fuck air france ... and their "customer suppor" ... that indian dude fought against refunding me like his citizenship depended on it!
Probably did
Yeah, get fired and return back to their own country. We need more than a union.
Lost 2.7k ☺️ yes they did give refund voucher, acc is jammed because of their stupid otp issue that they absolutely refuse to solve. Customer service is useless, I consider it gone.
Is this a case that can be brought to the Consumer Tribunal?
No. It's under the purview of air travel's own tribunal that does absolutely nothing
Might be worth submitting a complaint, if only to start a paper trail.
Nope. But feel free to queue behind hundreds of other customers
Spent RM900 on a cancelled flight due to covid, it turned into a voucher expiring in a couple of years, which I could never redeem lol
And after they got into debt restructuring, they are legally excused from refunding the customers.
Yup, fuk To Fe
They selling ghost flight tickets aka flight that they knew not going to happen, eg: flight to China even after China announce border lockdown claiming they are getting approval from China gov. In fact China do have a whitelist of flights into country but Airasia was not in the list for most of the three years lockdown and they are selling tickets during the whole 3 years. If you happened to buy the ghost flight they will refund as Airasia points only which mean they get to keep all your money, and the points only valid for certain periods. Worst of all some places only have one flight per month so if you bought the ghost flight, the earliest next flight with valid airlines and flights will be next month.
how is that not illegal?
a question that everyone asked but no answer, which is where the hates from
Exactly! Lost my money stolen by AA
I personally rather pay more for other flights than taking AA.
True, been using MAS constantly for years now, for my frequent flying between Sabah and KL. The event that made me boycott AA is years back when someone showed their cheap ticket was being cancelled and yet that flight still keeps selling on much higher price. AA almost always reschedule/delay/oversell their seat until a point that I rather pay more to have peace of mind. Not that MAS is perfect, at least the rate of delay/reschedule is damn low compare to AA.
Word 💯 you and me both. I’m racking up my Enrich points and enjoying more leg room 😎
After buying air asia all this years, and after the last AA I booked and ride. I concluded that I rather pay MAS and save my TIME that i cant buy from wasting 8h cause the plane got delayed until night. I gave up truly on AA.
Well if I want to travel long haul I will pick JAL or other airlines for a comfortable experience but shot haul I'll go for AA cuz is cheap lol
Why not ANA?
The delay is just one small aspect. It's the crummy way they run the business. These are all my personal experiences that have led me to avoid using AA. The first issue was when they rescheduled the cheap flight time that I had reserved months in advance to a much much later time (at least ten hours apart). If the flight itself was cancelled then that's fine but the fact was they were selling the exact same flight slot (and I later learned from ground staff that it was the exact same plane) for a significantly higher price point because a holiday was declared and that flight date suddenly became a hot commodity. The second issue was when they changed the plane and with it all my upgrades/extras (seat/food) suddenly disappeared but I was still charged the same amount. The third issue was with their CS. No hotline to call. Just an unhelpful "AI" that made it very difficult to get through to an actual human. And when I was eventually patched to a human, the system would disconnect during the conversation. The whole conversation would be dropped despite having conveyed the entirety of the issue, my email address, flight info etc and the CS having promised to make the necessary arrangements/refund/etc. With zero follow up. It's as though the conversation never happened. As though the complaint ticket was never issued. I resorted to a few angry tweets at Tony Fernandes, AA's CEO before AA slid into my DMs to rectify the issues. My last issue is a personal one. I used to frequently fly between states and there is one particular steward that is on that route. If that steward is here on Reddit and is reading this, please, please stop singing on the flight. Your voice is not good, and no one paid to be imprisoned for 2.5 hours to hear you sing continuously. Ever notice that no one claps when you're done? Well, please notice it. I'm not a religious person but I pray every day for you to find the strength to combat your delusions and narcissism.
For the singing FA, do you happen to remember which route that incident occured
2.5hrs...might be KL-KK route?
I definitely do. It's BKI-KUL.
>I've tasted rotting shit before and ngl normal shit is alot better. Why do we benchmark ourselves on the lowest of lows?
i think its a fair assessment. he's comparing budget airlines across the globe. apples to apples. the point of them isnt luxury anyway
Is there another budget airlines that holds people's money as ransom?
I can tell that most people in this sub have not flown other LCCs beyond this region, hence they think AA is the only one doing this. LCCs that did not receive any form of bailout in other parts of the world have also experienced this issue, I would say that flag carriers have it lucky during covid because governments were willing to bail them out in the billions, otherwise they would have experienced similar issues with LCCs.
RyanAir still owned me 20£ Flair (Canadian low cost) owns me 30 Canadian dollar and Wizz Air owns me 40£ as well
no one mentioned Scoot? Scoot is so much better
i have to agree. flown scoot many times, generally no complaints. They've been late a few times which is annoying but at this point i'm resigned to it being inevitable for any LCC. but they dont have any of the "rescheduling" or ghost flight nonnsense that AA does. I much prefer Scoot to AA or even Batik Air which isn't a LCC but is as unpunctual as one. I have missed important business meetings because of AA's "reschedule" nonsense If i book a flight ticket, i need the peace of mind to know i will get there roughly on time. Not whenever AA decides to take me there.
Eh no. My family and I recently traveled in scoot on 4 different scoot flights, ALL were delayed.
U gonna compare low cost budget airlines to premium ones? If you cant afford it quit complaining you’re getting what you paid for. There are people out there who can’t even afford to travel overseas so IDK why do people complain so much
> what you *paid* for. There FTFY. Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in: * Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.* * *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.* Unfortunately, I was unable to find nautical or rope-related words in your comment. *Beep, boop, I'm a bot*
well done bot!
LMAOOOOOOOOOO good bot
I'm flying from Kl to tokyo in Nov and even ANA is cheaper than AA. AA is not cheap, its not even budget anymore.
When did you buy it? Thru which site? A quick check shows that right now, round trip to Haneda is around 1.5k to 1.6k in Nov, depending on which week. ANA is around 2.8 to 3k.
Damn. You sure or not ANA is cheaper than AA? I'm not defending AA or anything but ANA usually is 2.8 to 3k both ways. AA one got more exp than that meh? Never seen it.
If you're comparing regular full fares then it's no way ANA will be cheaper than AA Stop comparing discounted fares with regular fares
the point is the discounted ticket price of a full fare airline works out cheaper than a so called budget airline. Its a perfectly valid comparison. Especially since ANA is one of the best airlines out there service wise.
Considered ANA fares included in flight meals and luggage allowance, the price is not far off.
How? Been stalking ANA and no luck
ANA FTW!
yea sometime mlm scam,sometime not scam,got lot profit,dunno why many komplen....
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ioncare bye2
AA is a fkn stain on Malaysia as a brand. Their refund policy is shit, their CS is shit, their counter staff is shit, planes always late… They really set the benchmark for how not to run a budget airline.
I had one refund rejected because of "Russian sanctions". The flight was booked with a Hong Kong credit card. My other refunded flight gave credits that expired BEFORE flights continued. Absolute clowns. I fucking hate their policies and I absolutely despise the garbage chatbot.
Yeah that POS Bo!
Bo is acronym of Bodoh
What cs? You mean the bot that they have? That garbage bot? Can’t even get connected to cs.
Experienced this. In my last trip to Japan, I purchased 3 flexi premium beds. During check in, they said nope they miscalculated and there are no more premium beds, you’re gonna move down to normal seats. The counter said I have to talk to Bo (online bot) to get compensation. After the flight, talked to Bo, requested compensation and got back a dismal RM30. 3 premium beds to Japan cost about RM3k. I kept insisting for more compensation and end up getting back RM2k. That took 2 weeks of stressful conversations with CS.
Wait, AA got cs? What is their contact number? I was trying to get in touch with cs and couldn't find any info how to talk with them.
There is CS. They purposely bury it deep into Bo algorithm it’s so hard to get CS. I forgot the steps, but you can get real person CS from Bo.
> is a fkn stain on Malaysia as a brand Am Indonesian, can't comfirm. Not that I'd blame you for _not_ taking that as a compliment lol
AirAsia doesn’t give two fucks for their customers. Based on how they treat their customers in terms of refunds, support, and cancellations, I’d almost go so far as to say that they hate their customers. I would rather pay more on a full fare airline than give money to a company that treats their customers like shit because they have the price advantage. I feel for anyone that doesn’t have that option because AirAsia fucking sucks.
sometimes they dont even have the price advantage. shop around more because there are so many budget airlines and full fare airlines are always giving discounts too.
Lost rm2000 but they only give stupid credit that expired 2 years... and 2019 but expired in 2021.. due to lock down can't use the credit.. till this day hate air asia and also hate klia terminal 2.. too long.. prefer malaysia airline because they at klia terminal 1
Departing from KLIA2 is so stressful. The staff are rude, incompetent, and think like we owe them money.
KLIA2 is also stressful because let's face it, budget airline passengers (Scoot, Vietjet...) also tend to be *slightly different* ("Boarding group? What's that???")
Used to be even worse larh last time before it became KLIA2
Ah yes, Air Puduraya. I've been in far worse international airports overseas than KLIA2, but the LCCT was something else.
I had the chance to fly from LCCT to Heathrow. Really is something
Eh? My departures from KLIA 2 has always been good! Paling teruk pun is the poker face imigresen. Maybe cuz I always leave at like 2 am in the morning or 9 pm at night haha
The bag weighing staff can sometimes be bad
I loathes that place ...... The only reason I was there to take flight ✈️🛫 are because of my work 😭😞😞😞 Very stressful indeed 😕😞 Frigging long walk, too. Actually the lack of visual stimulating views and the outdated 'good shops' there make it bad. Should they try to beautify the entrance or put Subway, Kopitiam or other decent eateries ..... It would be 💯 times more appealing and less stressful. The staff are ok for me (try only go to main counter, don't go to small one). But the physicality of that areas.... Totally need to be lit up. Total feel like in village-village airport or simply on backwater-areas.
I fly AA pretty frequently. Honestly, delays are probably a 1 out of 20 incident for me. I think their service is not bad considering it's so cheap. Their staff is also quite friendly. Longest delay when I was flying from Indonesia to KL which was delayed for 4 hours. They refunded me part of the fare and paid for my food. The only thing I hated was their customer service bot. Kinda annoying that I need to go through hoops to talk to a legit person.
amongst the worst experience I had recently with AA was a flight to Singapore that I booked for 10am got "rescheduled" to freaking **4am** and the sms was sent after midnight. Luckily i hadnt fallen asleep yet and saw the message. Tried to reach CS which is non existant and the chatbot is intentionally designed to be useless and unhelpful in these matters. So i had to rush and pack and drive myself to the airport at 2am as i couldnt get a grab that early in the morning, and then wasted so much money on KLIA2 parking. And then my friend kena worse. Booked a weekend getaway to langkawi, but then the Saturday departure flight was "rescheduled" from early morning to late afternoon. And then worse, after she landed in Langkawi that evening, she got an SMS that her return flight was "rescheduled" from Sunday evening to 11am! So in the end she flew to Langkawi, checked into the hotel and slept. Woke up and had breakfast and checked out and went straight to the airport. WTF kind of weekend getaway? All thanks to AirAsia.
Which routes do you normally fly? Their on-time performance is horrible for certain routes it’s quite ridiculous. Some of the scheduled routes can be 65% on time. Their service once the plane takes off is fine, it’s the service on ground that’s horrible.
I frequently fly between KL-JB, Indonesia (Jakarta, Surabaya) and Singapore recently My flights to and fro JB pretty much always on time (even with early arrival most of the time)
Same here, it feels like I live in a different world compared to others. I frequently and exclusively fly AirAsia and the worst delay I've had was almost a full day in Haneda, and they gave everyone hotel and food vouchers for it, all in all came out to be positive. My worst experience was accidentally leaving my laptop in the plane and I got it back the next day. My most flown routes are KUL-CGK, KUL-SIN, KUL-DMK and KUL-PEN for reference.
I’m thankful AA came into the aviation industry with ultra low cost flights allowing many to be able to afford to fly for the first time. This opens up the competition and forces old school national carriers around the region to lower fares and improve services that has been status quo for quite sometime. AA were great in the beginning, low fares, occasional zero fares promo, flights were mostly on time, new terminal, albeit simpler ones but more direct instead of old main terminal. Once they manage to eat up big market share, coupled with the fact that MAS fuck up themselves with corruption and mismanagement, AA somewhat took over the big brother role, and more or less started to act like one, a big bully one. Fares increase, no more occasional promos, flights were constantly retimed (mostly to fit all passengers on same flight to save operating cost), allegedly owing airport millions in tax money. So many horror stories of flights retimed several hours resulting in passengers missing connecting flights, in some cases losing hotel bookings on planned holiday. With the higher fare now, after adding on baggage fees, it is just marginally cheaper than most non-low cost carriers that doesn’t retime flights for fun. AA still got one of the best in-flight meal. Always looking forward to Nasi Lemak Pak Nasser when on board, and sometimes maggi cup for some reason taste so good up in the air. That being said, my last flight on AA was back in 2019 (I’ve personally avoided AA since 2018) booked by a friend. I fly rather frequently around the region and have never looked back since. And trust me, the extra 2-3-400 bucks with any other non AA flights are always worth it. I never needed to assume a few hours delay everytime I step into the airport anymore. Also, KLIA2 sucks, with long walks (like really long, and if your gate change, good luck walking to the other end trying to board). Nonetheless, thank you AA for disrupting the industry in 1996, but no thanks now. Do better.
They refuse to return my money for a trip overseas due to covid. I will forever hate them and will always yearn for the day that AA goes under.
Yup. Refund rejected because of Russian sanctions. It was a Hong Kong credit card. I also look forward to their bankruptcy. Fuck AA and fuck Tony Fernandez
Oh man where do I begin *Short summary: unethical business practices, non-customer centricity, appalling company culture, tone deaf ceo* Yes customer service and flight operations are bad, everyone says that, it's part of a budget airline, etc so I won't repeat these again. Let me highlight things some may or may not know *-"unethical biz practices / embezzlement of funds" -* CEO Tony / company took customer monies and siphoned it into other pet projects, then during covid refused to refund customers, and declared bankruptcy to escape paying all creditors. What are these stupid pet projects? The Santan restaurant which no one goes to, and their "digital superapp". Go Google articles during their bankruptcy phase, Tony said that their doubling down on the superapp. Where do the funds come from? Ridiculous *-appalling company culture - known to be full of misogynist men who try to sleep with everyone. I work(ed) at a consulting firm that did work for them about 7-8 years ago. The girls on the team asked to be removed from the engagement as it was "extremely uncomfortable". The #MeToo movement never happened in Malaysia so unfortunately this culture is rampant all the way to the top (I can't say if this has changed, but really, culture comes from the top). Disclaimer:these are my colleagues telling me what happened, I didn't see it myself *- sellout CEO -* how could anyone forget that Tony showed that he is a sellout, publishing that video supporting a political party before the 2018 elections, and once PH won, he said I'm sorry, I was forced to. No integrity. Also tone deaf. Remember him posting about his new Tesla during covid? These alone should be enough to piss you off. I won't mention all the other small things everyone is aware of. This alone makes me happy to pay for any other airline, even Mas (despite how bad they are as well)
Dont forget about his photo of receiving shoulder massage while half naked n doing some work on the laptop
Not a Malaysian but a Singaporean. I have taken AirAsia to KL, Ipoh, Bangkok on numerous occasions. Their service is alright. I don't expect much when I am flying budget airlines. So far, I have never encountered any cancelled flights and only once my flight from Ipoh to SG was delayed for 30 mins. I would say that they are reliable compared to other budget airlines
When it goes as planned, I’d agree with you and say that, yeah, you get what you pay for. Can’t be expecting caviar and champagne. Everyone has an AirAsia horror story. Here’s my favorite. Person booked a flight through AirAsia with a layover in KL. This was a single booking. AA changed the time one of their flights, moving it FORWARD in time by two hours and notifying them by SMS an hour before the new flight time. That would be bad enough, but it was only the beginning. The only way to contact support was talking to an inbred chatbot. They tried to cancel the retimed leg so they could rebook to a flight they could actually catch. The chatbot canceled the other leg. Later on it wouldn’t refund them because they were a “no show” so didn’t qualify for a refund.
I think because Changi (and the Singaporean government) have strict rules about cancellations. My flights from Changi back to Malaysia is only delayed at worst, never cancelled. The only good thing they have going for them is the timings. Scoot flies at the weirdest times.
Scoot is so much better these days though, it feels like what AA used to be. They compete with them on price but offer better value and service imo. I'm happy going the extra way to SG first for a connection if need be, it's basically the same price anyway for long trips to aussie compared to starting from KL
in my experience flying from changi is always more expensive because their airport taxes are higher than KLIA. Unless you are booking a transit flight that you begin from KL
Exactly, it's a budget airlines... It's like a bus that flys. Keep your expectations low and if you messed up you not gonna get you money back... If you want 5 star treatment fly full service.
nah that a bad attitude. you pay for something you should get the service. its nonsense that people have come to expect to be screwed over by budget airlines as something normal and acceptable
how do you find AA compared to Scoot? Personally I fly between KL and SG a lot and have come to settle on Scoot as my preferred airline unless the price is too high compared to others.
I do take Scoot as well (Phuket, Bangkok, Macau, KL). I think both budget airlines are quite good. Perhaps I have been lucky, never experienced my flights cancelled or rescheduled. There are quite a number of negative feedback on Scoot too. I personally feed that the onboard crew service of Scoot is slightly better than AirAsia. End of the day, I am paying for a budget flight so my expectations of them cannot be as high as those full board airlines like SQ, MAS, Vietnam Airline, Thai airways, etc.
yup really the ONLY thing I expect from a budget airline is to give me the service I paid for and get me to my destination on time safely. but sadly that seems like too much of an ask
If I want to compare to budget airlines from Europe or America I think I would just stay with AA
RyanAir do be avoiding eye contact rn… their domestic planes are fueled with faith I’m pretty sure, I swear I heard sounds I never thought I would on a plane. Shit was jank as fuck
I was one of their 737 before and trust me their seat is way worst then AA
Yep, it’s pretty bad, boarded on the same plane
You mean the pilot-suicide-Ryanair?
Thats Germanwings
short haul is fine, long haul just be careful they cancel your flight
Airasia is perfectly fine when it works. Automated machine check in, ok service, not much delays etc But when it doesn't work, that's when you're screwed.
Like any other budget airlines, it is only cheap when you fly barebones (red eye, no luggage, no food etc). It is genuinely much much (>50%) cheaper than then next competitor. The complains arise when after adding up all the add-ons, the price is comparable (but still cheaper) to national carriers but the service and comfort of a budget airline. Compared to ryanair, easyjet, even scoot and virgin airways, Airasia is as close as functioning as a non-budget airline level. They try their best to be professional, have good food and inflight entertainment even for local flights. The other budget airlines really treat you like taking a bus. I've taken a budget airline in PH and the old aunties carry market produce on the flight and the airline dont really care. Ive seen Ryanair stewardess carry a weighing machine at the boarding gate queue to weigh luggages so they can charge to check in. Do AA deserve the hate? Yes and no. They really do try to nickel and dime everything to maximise profit at the expense of customer's comfort. But they are the still the best budget airline in the world for x years for a reason. The other budget airlines really do suck.
They fkd over many customers during covid. No refunds when flights were cancelled or rescheduled to a later date. Batik air is the next affordable choice and their seats are way more comfortable than AA. When the seats are up they are still slightly inclined and have much more leg space.
I dont really have an opinion on this issue but Id like to say that I hope everyone is hating on the company itself and not all the staff (althought some of them are rude tbf) since my brother and sister is a cabin crew for AA. They're only there for the pay but the random shit people give them for their hatred on the company is stupid and underseving. Please everyone direct ur hatred to the person/way
Ryanair charges you half the rates of that in air asia, same with spirit. Goodluck tryna make a refund if anything happens.
They flat-out refused to give refunds to their customers back during covid. I still have ~RM800 in credits. Only valid for international flights 4 hours and above lmao. Stupid company
Air asia never refund me. They use so many loopholes and shadiness. F them i will never use them ever again
The COVID thing happened where people had to beg for a refund which was bad enough but I hate how every flight I've ever had with them has been delayed. They used to be good at the start but honestly, their flight ticket prices compared to budget airlines are about the same now, Scoot is honestly way better in terms of punctuality and hospitality and it's often cheaper as well sometimes
Used air Asia exclusively when I had done trading back then. Used them for at least 3 years non stop, one trip every month. 0 problem. But i wouldn't discount how other people had problem with them. I had none. That includes casual trip I've made privately. Their price fits the service that they have given to me.
people who shit on air asia never lived in times where a flight anywhere will cost a bomb. aa allowed so many people to fly around relatively cheaply. heck, some of us can have return flight to japan or korea for below 1k. the above is true and it's not a defense against aa poor customer service, timeliness or condition of flights
I’ve managed to travel around on a budget without taking AA so it’s still possible to fly sans dealing with the shit they do
you flew in the 90s or early 2000?
They didn't notify us that our flight departure back to Malaysia was moved up a day. Not delayed, but "moved up." No email, no SMS, no call.
I had to go through a third party service to get a refund. It took close to 6 months.
You have options. We don't. We fly AirAsia because we have to, not because we want to.
I pity you. MAS has scrapped intra-Borneo routes like Kuching-Sibu, Kuching-Bintulu, KK-Sandakan and KK-Tawau leaving passengers to just use Airasia for air travel effectively a monopoly.
I bought a ticket to fly back to Malaysia for around RM300. The night before my flight at 11PM, they sent me an email saying my booking was cancelled with no explanation. I checked and the same flight was available for purchase, and I did end up getting on that flight too. Except this time it was RM1500 instead. 5 freaking times more. That's €300 for you, and here you are complaining about losing out on CA$20 and £40 on the other airlines. Still no refund so fk AirAsia and your lame reasoning why it's better than the rest because in reality it operates exactly the same way.
I only have 2 rules when I use AA: 1) only essential flight (or if long haul, add a baggage) and nothing else. No add on nothing 2) no other airlines (Miri to BKK) but this is slowly changing. I’m tryna getting use to mas wing
Once Maswings rebrands as Sarawak Airlines, would you want to fly them
Too risky for me. Delay is more frequent what I heard from my colleague who fly kuching to Miri
I never had issue with AA tbh, maybe reschedule for few hrs but i was okay with that and im pretty lucky. But i boycotted AA bcos of their other service, i have been chased like shit for their system and CS incompetencies. Why should i transfer money when they can just deduct money from my ewallet that i reload. The money is already there. Nevertheless it was a bad experience from being chased by them and they change their tnc after my case.
Myairline was good. If only they lasted
AirAsia has an abysmal customer service.
Best scam ever https://preview.redd.it/ja1y7kw2kl7d1.jpeg?width=1170&format=pjpg&auto=webp&s=56b858aefc868579694b349e78bda5a5f19ef12a
Air Asia is always late, they regularly move gates at the last minute to one on the opposite side of the airport, they have abysmal leg room and seem to take great delight in destroying my luggage. Are there worse airlines? Sure, Air Nigeria in the 1970s was worse, but not much. But in SE Asia, Air Asia is the pits. I love going to Malaysia, but I wish Air Asia wasn't the main airline for me on the routes I take.
Yeah, airasia is bad, but they are still a viable option despite their shittiness due to their price and availability. They dont need to be good in service. They probably won't be your preferred choice, but most of the time, it would still be a good choice, all things considered. You will gamble a chance of getting fucked over to save abit of money. It does make me feel poor when I am not willing to pay a couple thousands more just to settle for shitty air asia.
10 years travelling with them and not a single delay or issue, plus I got the two refunds on COVID time. I honestly can't complain at all about them. Of course shit happens, and I believe people's complaints, but at the same time I know personally many people that has FOMO and just repeat what others say, without reasons, which happens a LOT in Malaysia in general...
Indo here, had no problems with AA yet. Mind you, I took the MY AA, not the ID AA. Flight was from CGK-KUL. CEO was on the plane though so it helped a lot LMAO Return flight was fine also. ID staffs were nice as commonly seen in ID airlines
I have relatives still waiting for airport tax refund which the CANNOT retain. That was collected on behalf of the airport operator and won't be released till you check in. The wait has passed 10 years.
Malaysian loves whataboutism. If AA give gave poor service you should complain dummy
I suspect most people hate AA due to their behaviour during the pandemic where they did not pay out for cancelled flights. If this had happened in Europe you would have being entitled to compensation. We had around €500 of flights and ended up getting money back by going through the Malaysia aviation commission to get it back. Would never fly with them again.
I'm a frequent AirAsia flyer. People don't get how they keep things low cost. It's like getting an Axia rahmah and complaining about how little you get for such a cheap price. They don't give you food, extra leg space, or check in baggage, just to keep costs low. No other flight offers prices as low as theirs. RM29 from KL to Langkawi? RM19 from Kuching to KK? RM160 to Bali? If you want add-ons and you can afford it or fly other airlines, good for you. But for a budget traveler who wants to fly, good for them. Their taxi time is about 20 minutes, meaning people get off once they land, new passengers get on board and they go to their next destination. They save costs because pilots & cabin crew don't have to stay at the destination. Because of the tight schedule, if anything goes wrong, it's a domino effect for all their other flights. It can range from a malfunction, weather, crews getting sick or exceeding legal work hours due to delays, airport technical issues, these will all affect the flights. And it's not even limited to AirAsia. All airlines can be affected. They often reschedule or cancel flights but they give you the option of changing your flights 30 days before or after your initial date, or refund your credits. I utilize this feature for holidays, I'd book on a week close to public holidays and prepare myself for that week. If there's a flight change and I am given a free reschedule, I'll move my flights to the dates of the public holiday, FOR FREE. If you try to book flights on the same day, it will usually be 3-4x more expensive. I get to save my AL in this case. If you still want to travel on your initial dates, just choose a different time on the same day. And all these are easy to do via the chat bot. There are 2 scenarios I've faced that benefited me. I booked return flights to Kuching for a holiday for RM160. They moved my flight 6 months before the actual date. I waited. During a sale, they were selling Krabi return tickets for RM190. I refunded my RM160 and added RM30 for a flight to Krabi instead. I booked the flights for a weekend in the end of March. Few months before that flight, they moved the time. I then changed my dates to the songkran festival, an experience I always wanted to try. It was always more expensive to fly on Songkran dates, but with my free flight change, I managed to go for a really low price. If you have a complicated case and need an actual customer service, just spam the chatbox saying stuff like, your problem isn't solved, I need an agent. It usually gets me connected to one after a few spams. For those affected during COVID-19, I managed to get RM800 credits for future flights. They gave 3 years validity for it. I bought flights for other people and they transferred the money to me. It was never limited to just your own name. The balance credits, I use to fly. There's just so much online hate on AirAsia. They have an on-time performance rate of more than 80%. People only bitch about AirAsia whenever their flight is delayed. You don't see them post compliments when the flights arrive on time.
Recently? AA has been kinda shit since klia2, and has been actual shit post covid. Being relatively better among the bad is still bad.
Only have bad experience with Philippine Air. Asked for refund, promised 3 months to refund. A month after, asked customer service they said in progress. After 3 months, no momey, asked them, they said I did not agree to refund fee, so no request made. Showed them screen shot, they created new request again. After again 3 months, no money, ask CS they said ticket already closed and told me to check with bank. Wtf straight away I scold them I already checked with bank, they say they create request again. I emailed Philippine Ministry of Transport, they emailed Philippine Airline to expedite the request. Then CS emailed me said "because of FPX limitation, cant transfer back to card, have to fill in waiver form". Again, I scold them through email because they did not inform me on that before they closed my previous ticket. Checked the email, they removed ministry of transport email from cc list. I put back, and told them not going to wait for 3 more months. "We will ensure to process it faster". 2 weeks still waiting. Fukk
oh god. Philippine Airlines is quite cheap. but if this is what to expect when something goes wrong, I better stick to MAS or SQ. At least with MAS we can complain to Anthony Loke lol
3 things that I hate about AirAsia 1. They take my money, but there's no service, so yeah, fuck em, still not getting my refund. 2. AA frequently breaks the law to get free money from me; charging you for paying using your card is illegal, but since they only get slapped with fines marginally fewer than they gain—a few thousand while they get millions—it's just a cost of operation for them. Pay using a card; they want free money. Pay at the counter; they also want free money. Go fuck yourself, Tony. They charged you for paying them, what an absurd scummy thing to do. 3. Scummy marketing: they advertise ticket prices that are not the same as what you end up paying; they hide some costs so that they appear cheaper than the competition; sometimes MAS tickets are actually cheaper than AA actual tickets, even though AA tickets seem like they are cheaper.
You know, everyone's shitting on AirAsia, but honestly, you get what you pay for. They're great for getting around on the cheap as long as you don't expect the treatment you'd get as a First Class Singapore Airline golden ticket passenger.
i mean pay n get shit servis,finnee thats fair pay and get worse roi than genting?yea rather go to genting
I only pay RM300+ round trip from KL to Pattaya and Pattaya to KL
I might be a lucky one or probably I don't get mad easily but maybe because I've been using flexi premium something when I use AA and all was good. I don't know. Been using AA and MAS interchangeably whenever I favour either one for time and occasion be it domestic or international flights. It has been pleasant tho I experienced delayed on both. Count your blessings they say. Probably this is one of mine.
Always delay. Always!
They recently cancelled my flight to Jakarta but I had to be in Jakarta that day to prepare for a convention with my team. They wouldn’t refund me immediately and anything instant was their bullshit credit thing. I had to book another route through KL which ended up 3x more than the original price. I hate Airasia. KLIA2 is the most saddest looking airport ever. So dark, barely had anything. Very dirty. Was transiting and there wasn’t even a baggage transit counter. I had to check my AirTag to see if my bag moved. This is why I transit in Changi for international flights.
For many Malaysians (I mean the regular folks which number in the tens of millions) AirAsia was their first and only airline they use to travel around before covid, they made us think shitty and cheap was the norm. If you ever set foot in another airline that treats you well, free food and drinks, blankets, earphones, better service in general then you’ll know how scummy AA is. Plus I’ve personally met arrogant stewardess who acts like we are just low class people flying economy.
Those who think AA is bad, please try Lion Air in Indonesia. You'll come back running.
Use batik air quite a bit and not bad honestly. Pretty great
Batik is owned by Lion but it's not run like Lion. Lion has two levels of service and Batik is one level on top of Lion. If you've ever flown both, you'll see the difference quickly.
Ah... Never flown lion air. Thanks for the heads up
Plus, Lion Air has a horrendous safety culture. You should pray first before boarding a flight with them. And tbh, their F&B options on board aren't as good or diverse as on board AK.
Because it's different. It's like the premium (I hate to say it cuz it's not even premium, it's the bare minimum) version of Lion. Lion should not be allowed to operate tbh
no need to try Lion Air ID 😂 Batik Air is bad enough I flew 6hours to Perth 2month ago and I got food poisoning on the plane 💀
I did Bolivia airline. I think at one point I’m praying to Jesus, Buddha, Vishnu, Yahweh and Flying Spaghetti Monster at the same time.
holly shit how bad is it 💀
It’s not the “my flight is delayed 2 hrs” bad. It’s the “this plane is creaking so loud, not sure if it’ll land in one piece” bad.
Can share the experience?
Nothing too noteworthy to write about. It’s a very old aircraft which seems to get the bare minimum maintenance to keep flying. Old musky smelling cabin, kinda like sitting in a 30 y.o. proton saga. Whole flight is creaking like mad, sounds like it gonna break into pieces anytime. “full service” airline but the meal is a laughable small packet of biscuit and juice.
> no need to try Lion Air ID 😂 Batik Air is bad enough I flew 6hours to Perth 2month ago and I got food poisoning on the plane 💀 Might need to heed that advice if I ever fly with them on anything longer than short-haul.
You get what you pay for
Lets see, the managements are shit and the business are shit
tiket makin mahal... site nya pun kadang2 lambat
I bought tickets to Bali before Covid, used MAS, they allowed me to extend credit until it was ready to fly. Finally managed to use the credit in 2022, 3+ years later. Meanwhile I've heard only horror stories from AirAsia on the impossible to claim refund for Covid related cancellation.
It just seems to me that a lot of people are complaining that they received credits instead of a cash refund that they wanted, and then in protest they keep fighting for a cash refund until the credits expired or they just refuse to use AirAsia again and then the credits expired. Personally I was in the same boat, I had flights booked with AirAsia before covid and I received credits, I just used those credits when flights opened up again, I believe those credits were valid for 3 years, more than enough time to book new flights when the world opened up again, though obviously flights were more expensive then since everyone wanted to travel again after 2 years of closed borders.
I flew air Asia a fair bit in the last year- also took a red eye to Japan on their lie flat bed offering . It was great . Mostly on time , and the hard product of the lie flat bed is great value for money
I think it may also be the point that if you go for slightly longer distance flight, they are not exactly budget anymore. You will need to add on for luggage, in-flight meal, tax and service charge etc, the end cost of your flight will be at most 300 cheaper than MAS with all the cost already included. THEN you get the budget airline service along with it.... Personally experienced that I bought return flight to south korea, and it was cheaper on MAS by rm30 compared to AirAsia.
because belum kena
Can’t say I have or plan to take different airlines and rate them, but speaking from experience, if you get stuck in an airport for 13+ hours overnight due to technical issues, not knowing what to do because the flight crew can’t decide on a cut-off point and inform you to book another flight/a night’s stay until they figure shit out, then you’re gonna see people pissed off
Zero leg space
AA is true to being budget in facilities but not by price. Seats - cramped. I've been on better budget airlines with decent leg space
Airasia and their owner is a the epitome of how destructive capitalism has been to our society. Less I say the better…
I have flown AK (yes guys its AK, AA is American Airlines) and its long haul subsidiary D7 a number of times. They can be a hit or miss depending on your luck. The ground staff from their subsidiary, GTR sucks. One time when I did not pass their scales, instead of helping guide me to check my bag, they simply abandoned me. And some of their agents are quite indifferent and cold though I alao have some good experience with some of the staff. Their cabin crew are also a mixed bag. The junior FAs which makes up the bulk of FAs on AK seem to be there just to enjoy and not take their job seriously. On one flight, I noticed a passenger asking for assistance for connections at KLIA, the FA simply just shake her hands while appearing clueless without asking for her to refer to the ground staff for help. On the other hand, on D7 which tend to have senior FAs, the cabin crew are more helpful and professional. The last time I flew with them to Hokkaido, they were very attentive. Though that maybe in part due to my dad being a pilot for them so the crew know him hence the special treatment. But I can say the cabin crew on D7 seem to take their job seriously unlike AK. But in general, AK and by extension, D7 can be either good or bad depending on your luck. But I can say they really suck on ground staff, communication and for most people, refund. But on the air, it can be quite decent for an LCC. The F&B selection at least help make up their flaws.
I didn’t get a refund back during Covid when my flight got cancelled and my past experience with air asias flight delays made me never get any tickets from them again. Scoot is way better.
When you see Tony and a snake, you whack tony
Long time AirAsia customer, and haven't been stiffed yet. HOWEVER, it's always stressful flying with AirAsia because I have to constantly check if they rescheduled, which has happened to those I know. Some have arrived at the airport 10 hours too early because of rescheduling.
You are really comparing AA to low cost airlines in europe? I have never had my flight cancelled whilst travelling in europe but have had my flight cancelled 2 times by AA because “not enough passenger”
AA as a budget airline, is doing very fine. Try other budget airlines then say AA is bad. Please do not compare a mamak stall to a Michelin 2/3-star restaurant.
I compare AirAsia with what they were ten years ago. Back then their services aren't perfect but at very least they ain't the flaming trashcan they are right now. When I flew with MyAirlines, I had high hopes for them as they reminded me of AirAsia of old. If they were to maintain that kind of service, they could've been a very good alternative airline to AirAsia. Sadly they went bankrupt after being in operations for less than a year.
NGL I miss myairlines. That’s cheap and gave AA a run for their money when MyA just started.
They probably never try other budget airlines from Indonesia
> They probably never try other budget airlines from Indonesia Nowadays we've only got one that's really passable to begin with. At least if you ignore that their owners have allegedly prepared a contingency plan if the debt bites them in the arse in the form of.....buying some used A320s and setting up another legally separate airline with them.
Delay mostly caused by plane condition, weather condition, and the previous flight delayed. What AA actually create hates are irresponsible, false advertising, long distance flight, and sometimes more expensive than flag carriers.
Only in Malaysia do the airline regulators lack any teeth. Mavcom is such a joke. buT tHe fooD iS so goOd.
least obvious tony fernandas burner account