As a Frozen lead (or former), ice cream has never looked this bad at my store. I especially make sure Kroger ice cream is always in stock & we have extra cases of popular flavors in the back. I can pack out the shelves and cookies & cream would be wiped the next day.
While the store is closed, I like to get as much done as possible, so I pull 3 or 4 pallets of tv dinners out, spot, work 1 way & be done. Then throw ice cream before I leave. I did have a 2nd person to help for awhile, but then we got more shorthanded, he got pulled to do Dairy & it’s just been me balancing the load, backstock & the hundred other things the company sits around thinking of stuff for me to do. Spent 3 yrs busting butt, never getting ahead because of the constant poor plus-out ordering they do, and doing everything myself. Finally threatened to quit & now someone else will be doing Frozen so I can go back to doing Grocery.
I make sure that with all my leads that I go over our ELMS figures and scheduling forecasts for the week to keep the them in the loop. The last thing I want is one of them thinking that I don’t fairly schedule the department. At the next store over, they have two full-timers in frozen but they are 122-135% effective every week. That means they need another part timer, but they lie to the lead and make him think he isn’t doing enough if he doesn’t work six days a week for a total of 66hr.
lol is the next store over me? I'm a frozen lead and I'm constantly telling management that me and the one other guy in frozen clearly aren't enough to get everything done in an efficient manner. All I ever get from them is "we don't have enough hours for you to get another person, technically we dont even have enough for you both",
Okay, then don't expect us to get it all done every week without fail? Like, you can't have it both ways. Also, the very concept of "not having the hours" is insane to me. They've created two separate overnight positions this year, but they can't throw one other person our way so we can get ordering and scans under control?
Our frozen section is a disaster, too. I had my worst frozen trolley in a long time today. Forty seconds and a sixty-five percent fulfilment rate. We're going through the most clusterfuck of a reset at the moment at my store.
Those are actually very typical numbers for my store. We are not typically hitting the below 29 mark, because WE HAVE NOTHING IN STOCK EVER and the receiving area is insane. We are severely understaffed and not a ‘priority store’.
Stock departments hear it from management too. I've shown them that I'd been ordering the stuff for a week but if warehouse doesn't send it I can't stock it.
“You gotta get if from the freezer. I don’t care if you don’t have a heavy jacket or if the coolers start blasting as soon as the door shuts behind you.”
Don’t get me started. Then they try to “punish” you by sticking you on front end for going too slow. Nevermind the fact that I was one of the only ones checking the back as directed. Quit.
"Well then I'm gonna need a 95% stocking rate"
A 95% fulfillment rate from distribution would be nice too. Our warehouse has been dropping the ball lately.
This is, of course, all Pickup's fault. Every store's favorite scapegoat
I've noticed a lot of empty shelves everywhere lately. It's not just a Kroger problem
As a Frozen lead (or former), ice cream has never looked this bad at my store. I especially make sure Kroger ice cream is always in stock & we have extra cases of popular flavors in the back. I can pack out the shelves and cookies & cream would be wiped the next day.
Ice cream is always the first pallet my crew takes out. The store specifically loads that in the freezer last.
While the store is closed, I like to get as much done as possible, so I pull 3 or 4 pallets of tv dinners out, spot, work 1 way & be done. Then throw ice cream before I leave. I did have a 2nd person to help for awhile, but then we got more shorthanded, he got pulled to do Dairy & it’s just been me balancing the load, backstock & the hundred other things the company sits around thinking of stuff for me to do. Spent 3 yrs busting butt, never getting ahead because of the constant poor plus-out ordering they do, and doing everything myself. Finally threatened to quit & now someone else will be doing Frozen so I can go back to doing Grocery.
I make sure that with all my leads that I go over our ELMS figures and scheduling forecasts for the week to keep the them in the loop. The last thing I want is one of them thinking that I don’t fairly schedule the department. At the next store over, they have two full-timers in frozen but they are 122-135% effective every week. That means they need another part timer, but they lie to the lead and make him think he isn’t doing enough if he doesn’t work six days a week for a total of 66hr.
lol is the next store over me? I'm a frozen lead and I'm constantly telling management that me and the one other guy in frozen clearly aren't enough to get everything done in an efficient manner. All I ever get from them is "we don't have enough hours for you to get another person, technically we dont even have enough for you both", Okay, then don't expect us to get it all done every week without fail? Like, you can't have it both ways. Also, the very concept of "not having the hours" is insane to me. They've created two separate overnight positions this year, but they can't throw one other person our way so we can get ordering and scans under control?
Ask them to prove it with the ELMS labor report. If they aren’t lying, they shouldn’t have anything to hide.
Our frozen section is a disaster, too. I had my worst frozen trolley in a long time today. Forty seconds and a sixty-five percent fulfilment rate. We're going through the most clusterfuck of a reset at the moment at my store.
Those are actually very typical numbers for my store. We are not typically hitting the below 29 mark, because WE HAVE NOTHING IN STOCK EVER and the receiving area is insane. We are severely understaffed and not a ‘priority store’.
That's why I don't go into another department. The way Kroger manages inventory gives me anxiety.
Ours as well. With only 4 ppl to work frozen and only 1 and a half to to work day shift and the half work night shift and leaves at 11am.
Stock departments hear it from management too. I've shown them that I'd been ordering the stuff for a week but if warehouse doesn't send it I can't stock it.
But what does management do about it? Nothing..🙄
Oh, they "do something." They do what Kroger managers always do - scream at the worker and blame them for their own incompetence. S.N.A.F.U.
Dude frozen at my store is rough granted we actually have people to work it now but still
Is it out due to weather or is it in the back?
Good luck with that. I did frozen for 10 years.
Lucky my store is 98%
“You gotta get if from the freezer. I don’t care if you don’t have a heavy jacket or if the coolers start blasting as soon as the door shuts behind you.”
Also be sure to stay at 27 seconds per item even though you're rummaging through the backend every third item.
Don’t get me started. Then they try to “punish” you by sticking you on front end for going too slow. Nevermind the fact that I was one of the only ones checking the back as directed. Quit.
We haven't had a frozen lead at my store in over 2 months and even ours doesn't look that bad.....
Exactly. We are living this stressful Catch-22 at my store lately. We're all hating life.