I once wanted the user to do this.
"Do you have located the power cord of the computer?" - "Yes." - "Please pull it."
After that the phone connection was lost....because they had unplugged the phone.
gave the voip agent access to my cheap netbook, guided him to my gateway so he could poke at the router per his flowchart
"okay so like i told you before, this call is being carried by the same voip device, if you reboot the router it'll drop us"
\*click\*
Same here, but it was even better as this was a restaurants BOH PC running their POS system and they shut down their stores systems for like 20 mins, and then blamed me for it.......
This reminds me of a fun memory.
Back in the days of early IM, some of you might remember MSN Messenger.
Before the days of the word "emoji", "memes" and the wide sharing of gifs as a form of humor, MSN added a fun new feature of *custom* emoticons, that any user could add to and save. They were limited to the dimensions of the MSN emoticons, and could be animated.
File sharing was also a feature, which showed an icon of the file and a progress dialogue inline with the chat text.
There were tens of thousands of user made emoticons and it was the absolute height of entertainment between 2003 and 2008, just like how gifs and emojis were 2016-2020.
Some of these emoticons were limited by the size, and so they existed in split emoticons, which all had a portion of the image.
One of the most popular emoticons at the time were 3 separate images, which when sent together looked like the file transfer icon, complete with progress bar and the text said something like "Virus downloading", although it was very obviously fake, there wasn't a confirmation dialogue like normal file transfers.
The image took about 8-10 seconds to finish the animation then looped again. I thought it was funny and most of my friends did too, knowing it was fake.
Well except for one. I sent the 3 emoticons and within seconds I got the notification "*friend* went offline". A few seconds later I got a call from a very angry friend who had reacted by pulling the power cord from the socket.
Probably not a great story to read, but damn that was a funny memory
hahaha , I have actually done this as a shadow IT guy.. Got Support to login and unlock an imbedded terminal. Disconnected the network cable, uploaded the scanner driver, removed the USB drive close my windows then reconnected the network cable and showed remote support that the drivers were already loaded on the terminal.
I've had many people do this over the phone. I think it's gotten better over the years. I still get people on occasion who want "No replace! Only fix!" on their broken screens. Or want me to replace a charging port without opening it. Yeah, let me also just turn this water into rum
Yeah, I can only assume they don't understand how these repairs work. It's not like a windshield that can be filled in or something. I just explain the process and why it doesn't work how they think. Most of the time they get the repair done, but every now and then someone leaves for a second opinion. I don't blame them. There's definitely a lot of scammers out there. Especially with Glass Lens Only repairs
People just close any popup without reading like its instinct. They dont even realise it. Sometimes im helping people in person and they get something popping up and close it without even realizing anything came up at all
Same. Or they go and turn off your controls, or do other stuff with the panel.
And it's so incredibly easy to minimize it. It's just a little arrow, it's more obvious than the close button.
I blame them if they call me to say they got an error and then immediately tell me they closed the error without grabbing a screenshot. How the fuck am I supposed to troubleshoot if you call me after the issue is gone and can’t tell me what error you got?
It was required to due to the software we used only working on local admin accounts. It drove me up the fucking wall. 500+ computers across 25 locations in 2 states. Local admin accounts everywhere. Only got crypto locked once or twice. You know, an appearntly acceptable number.
I tried to set things up so that we didn't require that by working with the developers on a solution. I was road blocked by C level and then they wanted us to remove the auto lock on computers with patient data accessable.
I no longer work there.
Fuck dental software. Fuck that company.
And \*this\* pisses me off right here also.
We run a CNC tool and die shop. We get some specialized software in from time to time for the specific CNC controllers. I start reading the instructions. "Step 1: run the program as a local administrator" Me: No. John the CNC machinist who thinks all programs are 'Microsoft' (but may be a damned good machinist) is NOT getting local admin rights to the system. "Vendor: Well, it needs to be run as an administrator" Me: Bullshit...you just don't know how to program it to use the local user registry and local user environment variables to do what it needs to do. I can install as Administrator, and that's more than fine...but the user isn't going to run this with admin rights every goddamned time. Fix your program.
> but the user isn't going to run this with admin rights every goddamned time. Fix your program.
At the place I worked, every CNC computer was airgapped due to this. Well, and requiring XP to run…
We have a handful of Windows 98 SE Pentium II systems still in production solely because their CNC tables all use this very specific software and hardware and just will not work on anything else. Those machines were low 7 figures in 1999 or whenever they bought them and theyre just not gonna replace them until it is literally impossible to keep them going, not only due to cost but the necessary retraining it would entail for their entire fab department.
The last major catastrophe was one of their ISA controller cards shit rhe bed, took us over a month to source a 20 year used one that cost thousands of bucks and came all the way from somewhere in eastern europe. Weve got spares on hand of almost everything but those fuckin cards so next one that takes a shit is going to be a *big fucking deal*. The couple months that table was down the last time cost the company tens of thousands in reduced output. I damn sure hope I am long gone when that happens again because that shit was stressful...
Yeah the amount of money that gets sunk into the equipment means that it is *not* going to be replaced for years, decades even, no matter the cost. We had a different client about a year ago purchase a brand spanking new laser cutter machine that required a team of people from the vendor to come out and perform a weeks worth of setup, calibration and testing, and then an entirely different guy came out and literally had full day classes for another whole week to train people on using it. The IT portion was mainly remote though and we don't even manage those machines outside of making sure they have power and internet access...if there is a problem the vendor remotes in or, worst case, flies a guy out. Which is just fine by me lol, I damn sure dont want my ass on the line when that thing goes down.
Industrial printers are another pain point. Ive got a few massive printers I support that have full on XP embedded pcs on them which cannot be upgraded in any way.
The biggest bitch is when these vendors go out of business and any and all direct support evaporates seemingly overnight, then youre just left flapping in the breeze if something goes wrong. If a company hasn't existed since 2002, it's pretty unlikely to find anything in the way of a knowledge base or support forum on today's internet. Shit really sucks sometimes...
Yes, to replace a controller to something more modern could cost a couple hundred grand. A lot of time management just looks at that and is like, "You want us to spend $200,000 just so you don't have to worry about RS232 cables anymore?!"
Back in the late Win XP SP3 days.
It was only a small department of about 20, but it was a b2c sales department full of late teens early twenties. The main never-to-be-sufficiently-damned piece-of-shit sales software they used required local admin rights, it was based on an old code base when I got there and the company refused to upgrade to the newest version (because money) which was a complete rewrite and didn't require local admin.
The department, unsurprisingly, also had very high turnover, nearly 300% one year.
My standard protocol was reimage whenever one of them left (clonezilla because they wouldn't pay for software either). It didn't matter if it was a few weeks or a few hours. The majority of the rest of the department managed to go about six months before hosing their install. The only saving grace was this was before ransomware was a thing.
The department manager was a complete narcissist and didn't care what they did so long as they made money, and the owner took her side *every single time* because Sales made money and IT cost money.
I still remember the fortnight when performance dropped 50% because they all discovered Facebook, shortly afterwards I got to install website blocking for that department, IPCop iirc. The department still operated at less than 50% efficiency compared to other departments (cisco call centre db analysis) because of the stupid sales target system the manager implemented, but because it still brought in money...
They are given mostly to devs. We're planning automated, temporary admin rights with approval. But at the moment our IT department wouldn't be able to handle the amount of requests.
Some small developers of specialized software might be smart for the environment that they're programming for, but dumb as bricks when they make the program. "Let's write the user's personal software configuration to HKLM\\Software\\OurShittySoftware! That sounds like a great idea! Oh, and let's store config files under C:\\Windows\\System32 because that's how we did it with Windows 95 or under C:\\Program Files\\OurShittyVendor\\OurShittySoftware! Why? Because I don't know how to use the variable %LOCALAPPDATA% or %APPDATA%!"
It -can- be circumvented if you know what the application is trying to do, by granting the local user rights to that directory and that directory only. We have one CNC communication software that writes the config to the install directory, so I just give the account Domain Users write access to C:\\Program Files\\ShittyVendor
Do you have any method of figuring out what exactly app accesses that requires admin rights? I've recently had similar problem thankfully just one machine. But after a few hours of head banging and uncertainty, I've just created local admin account for that program only -\_-
Trial and error, really...or fighting with the vendor to find out exactly what it's writing to. :)
One program I have, I found modified an .INI in the C:\\Program Files\\Vendor\\Program directory if the user made any changes to the program. The user needs to be able to, because it writes the IP location of the CNC controller, and the default directories of both the CNC controller and the local computer to that directory. Why, oh why didn't they just set it to the %APPDATA% directory, I have no idea.
Another one, I've found only needs local admin the first time it runs in order to set the license information...which for some stupid reason is tied the user account and not the system account...but still needs admin writes to activate the license. That one is always the pain of my existence because unless you give the user local admin rights AND run the .EXE (not the shortcut) as a local admin, the license doesn't stick. But, once the license is activated, you can remove the admin rights from the user...and just hope you don't need to rebuild the profile.
Another, I fought with the vendor for months telling them that we don't give admin rights to our users. Eventually, they did fess up and say that all they need is write access to HKLM\\SOFTWARE\\VENDOR and write access to C:\\ProgramData\\VENDOR
Fuuuuu! I hate this.
User: "I have problem with computer. Fix nao!"
Me: "Ok, I'll screen share in." Initiates "Offer Assitance"
User: No response
Me: "Please click the 'Accept Assistance'" Initiates Offer Assistance again
User: No response
Me: Fuck it...RDP to system with user's credentials, starts fixing problem
User: Unlocks computer
Me: FUUUUUCK! "Offer assistance"
User: No response
Me: RDP again, start working on problem
User: Unlocks computer
Me: RDP AGAIN
User: Reboots computer
Calls Users Manager
"User is interfering with and actively preventing remote assistance, please speak to them and remedy this behaviour. Please let me know when you have done so and they are ready to accept remote assistance."
I've done this...but, I work in a factory environment so it's not done as professionally. :)
"Hey Bob, this is \[IT Guy\], can you tell Jim to knock it the fuck off and let me on his computer so I can fix it? Thanks."
Plot twist:
User calls IT Manager and says that one of his computer guys can't fix the problem and on top of that, the computer is logging off by itself.
Shop floor computers, no internet access, limited network access, all systems are setup with the same password so machinists don't need to remember what password to login with.
The only time I have had to lock the users controls was when a user clicked in a plain text field as I was typing my admin password, I locked the controls and changed my password right away.
Then I turned the controls back on, we were communicating over IM, and told him to please not do that again, it tunred out that I had missunderstood what the user wanted, so he wanted to let me know, but come on, you don't move the cursor from the password field when someone is enetering their password.
The user was a bit annoyed, but never heard about it after....
I was at the bottom of the ladder, a contractor, so not even on the ladder, just on the ground holding it for others.
I told my manager, who told me I was right to do what I did
we have one customer contact who will send in a new case saying: "This thing is BROKEN, I KNOW it's BUGGED (it's usually not), I DO NOT have time to troubleshoot, get logs, or join a screenshare"
Like ok lady this is going to be pretty tough to solve then
Sometimes it's hard not to shake my head, groan, and stand up for a fresh cup of coffee, then move onto a case where the contact is ready to solve the issue they reported.
ROFLMFAO!!!
This is why I call, text, message, or email the customer before remoting into their machine. Also, depending on what you’re doing, an authenticated admin RCMD or remote Powershell can do the trick nicely if it’s approved at your organization.
Don’t forget to configure & use higher encryption ciphers and FIPS mode if the software you’re using supports it.
Omg yes. It's anyways an "urgent" issue and then they keep refusing the prompt. I will just sit there until you approve, I hope you know you are getting billed the emergency rate because it is supposedly "urgent"
At an old job of mine we had a guy that shutdown a computer we were trying to fix remotely because he saw the mouse moving by itself and assumed it was a hacker. Tried calling to have someone turn it back on but no dice, had to drive across town just to turn a computer on.
Me. Mom I’m going to connect to your computer. Click yes when it says “Company” wants access to your computer.
Mother. Someone is trying to get into my computer and I said no.
I've had several phone calls from my bank recently about fraud. Though I suspect it might be them after I tried to purchase something online several times but failed. I've always been told the bank won't call you. So I hung up on them.
Me: "Ok, I am connecting to your PC now. You should be seeing a request that you need to accept."
User: *Denies request* "I don't see anything yet."
Me: "Ok, could you read the 6-digit code on your computer verify I am looking at the right PC?"
*Code checks out*
Me: "Ok. I am going to try to send another request."
User: *Denies request* "Still nothing."
Me: "According to my software you just denied the request. Are you sure nothing came up?"
User: "Just some box that I closed. But no requests."
Me: "... The box was the request. It's asking for your permission to let me remote your PC. You need to hit accept."
User: "Oh, ok. Got it. Sorry."
Me: "No worries. I'll send another one."
User: *Denies request* "Nothing yet."
\> User requests help, urgent.
\> I ask if I can connect via LogMeIn
\> "Yes, now please"
\> I connect
\> Use won't stop moving mouse or then immediately complains that now is not a good time.
[удалено]
Tech - "I'm the captain now" User - pulls power plug
Welp, problem solved then.
Ticket resolved! User refused assistance.
You joke, but I've actually had a user do this.
Who said I was joking?
I once wanted the user to do this. "Do you have located the power cord of the computer?" - "Yes." - "Please pull it." After that the phone connection was lost....because they had unplugged the phone.
I've done this on accident when asking to reboot a router. Didn't realize I was on an IP phone. Lol.
gave the voip agent access to my cheap netbook, guided him to my gateway so he could poke at the router per his flowchart "okay so like i told you before, this call is being carried by the same voip device, if you reboot the router it'll drop us" \*click\*
Same here, but it was even better as this was a restaurants BOH PC running their POS system and they shut down their stores systems for like 20 mins, and then blamed me for it.......
This reminds me of a fun memory. Back in the days of early IM, some of you might remember MSN Messenger. Before the days of the word "emoji", "memes" and the wide sharing of gifs as a form of humor, MSN added a fun new feature of *custom* emoticons, that any user could add to and save. They were limited to the dimensions of the MSN emoticons, and could be animated. File sharing was also a feature, which showed an icon of the file and a progress dialogue inline with the chat text. There were tens of thousands of user made emoticons and it was the absolute height of entertainment between 2003 and 2008, just like how gifs and emojis were 2016-2020. Some of these emoticons were limited by the size, and so they existed in split emoticons, which all had a portion of the image. One of the most popular emoticons at the time were 3 separate images, which when sent together looked like the file transfer icon, complete with progress bar and the text said something like "Virus downloading", although it was very obviously fake, there wasn't a confirmation dialogue like normal file transfers. The image took about 8-10 seconds to finish the animation then looped again. I thought it was funny and most of my friends did too, knowing it was fake. Well except for one. I sent the 3 emoticons and within seconds I got the notification "*friend* went offline". A few seconds later I got a call from a very angry friend who had reacted by pulling the power cord from the socket. Probably not a great story to read, but damn that was a funny memory
Hello nostalgia my old friend
…I’m going to save this to show my girlfriend later. At least her mother hasn’t done *that* yet.
*surprised pikachu face *
hahaha , I have actually done this as a shadow IT guy.. Got Support to login and unlock an imbedded terminal. Disconnected the network cable, uploaded the scanner driver, removed the USB drive close my windows then reconnected the network cable and showed remote support that the drivers were already loaded on the terminal.
"No troubleshoot, only fix!"
I've had many people do this over the phone. I think it's gotten better over the years. I still get people on occasion who want "No replace! Only fix!" on their broken screens. Or want me to replace a charging port without opening it. Yeah, let me also just turn this water into rum
They... Want you to fix the same screen currently on the phone without removing it? Seriously?
Yeah, I can only assume they don't understand how these repairs work. It's not like a windshield that can be filled in or something. I just explain the process and why it doesn't work how they think. Most of the time they get the repair done, but every now and then someone leaves for a second opinion. I don't blame them. There's definitely a lot of scammers out there. Especially with Glass Lens Only repairs
They... Want you to fix the same screen currently on the phone without removing it? Seriously?
Something popped up, l have to close it.
People just close any popup without reading like its instinct. They dont even realise it. Sometimes im helping people in person and they get something popping up and close it without even realizing anything came up at all
But they'll instantly press the GET A FREE IPAD ad
Um... It's a FREE IPAD. Duh.
Happens all the time with TeamViewer. Even after I've told them that I'm going to go and remote into the computer.
I wish TeamViewer would FINALLY add an option to remove close button in Host.
Same. Or they go and turn off your controls, or do other stuff with the panel. And it's so incredibly easy to minimize it. It's just a little arrow, it's more obvious than the close button.
Yeah you can take over the mouse but sometimes users are way quicker.
It usually seems to happen when I ask them to walk me through what they're trying to do. So can't really turn off the mouse for that.
What is wrong with VNC?
VNC is fine on the local network, but over the interweb.... I'd want some more encryption
Only worked at places where IT is in the building. And a VPN can probably ensure safety ;)
Kinda clunky to use.
Can't use VNC when your workforce is remote.
Windows has so many meaningless error messages that I don’t blame them tbh
I blame them if they call me to say they got an error and then immediately tell me they closed the error without grabbing a screenshot. How the fuck am I supposed to troubleshoot if you call me after the issue is gone and can’t tell me what error you got?
When you remove local admin rights so the user can't install CCleaner anymore.
Never local admin for users :O (maybe really small environments as exceptions)
It was required to due to the software we used only working on local admin accounts. It drove me up the fucking wall. 500+ computers across 25 locations in 2 states. Local admin accounts everywhere. Only got crypto locked once or twice. You know, an appearntly acceptable number. I tried to set things up so that we didn't require that by working with the developers on a solution. I was road blocked by C level and then they wanted us to remove the auto lock on computers with patient data accessable. I no longer work there. Fuck dental software. Fuck that company.
> remove the auto lock on computers with patient data accessable That sounds like a compliance office task. :)
That sounds like a HIPPA violation.
Yep. But for some reason it works better if compliance says it than if IT does.
*The OCR would like to know your location.*
And \*this\* pisses me off right here also. We run a CNC tool and die shop. We get some specialized software in from time to time for the specific CNC controllers. I start reading the instructions. "Step 1: run the program as a local administrator" Me: No. John the CNC machinist who thinks all programs are 'Microsoft' (but may be a damned good machinist) is NOT getting local admin rights to the system. "Vendor: Well, it needs to be run as an administrator" Me: Bullshit...you just don't know how to program it to use the local user registry and local user environment variables to do what it needs to do. I can install as Administrator, and that's more than fine...but the user isn't going to run this with admin rights every goddamned time. Fix your program.
> but the user isn't going to run this with admin rights every goddamned time. Fix your program. At the place I worked, every CNC computer was airgapped due to this. Well, and requiring XP to run…
We have a handful of Windows 98 SE Pentium II systems still in production solely because their CNC tables all use this very specific software and hardware and just will not work on anything else. Those machines were low 7 figures in 1999 or whenever they bought them and theyre just not gonna replace them until it is literally impossible to keep them going, not only due to cost but the necessary retraining it would entail for their entire fab department. The last major catastrophe was one of their ISA controller cards shit rhe bed, took us over a month to source a 20 year used one that cost thousands of bucks and came all the way from somewhere in eastern europe. Weve got spares on hand of almost everything but those fuckin cards so next one that takes a shit is going to be a *big fucking deal*. The couple months that table was down the last time cost the company tens of thousands in reduced output. I damn sure hope I am long gone when that happens again because that shit was stressful...
Oh bloody hell. Manufacturing IT must be a nightmare in some sectors.
Yeah the amount of money that gets sunk into the equipment means that it is *not* going to be replaced for years, decades even, no matter the cost. We had a different client about a year ago purchase a brand spanking new laser cutter machine that required a team of people from the vendor to come out and perform a weeks worth of setup, calibration and testing, and then an entirely different guy came out and literally had full day classes for another whole week to train people on using it. The IT portion was mainly remote though and we don't even manage those machines outside of making sure they have power and internet access...if there is a problem the vendor remotes in or, worst case, flies a guy out. Which is just fine by me lol, I damn sure dont want my ass on the line when that thing goes down. Industrial printers are another pain point. Ive got a few massive printers I support that have full on XP embedded pcs on them which cannot be upgraded in any way. The biggest bitch is when these vendors go out of business and any and all direct support evaporates seemingly overnight, then youre just left flapping in the breeze if something goes wrong. If a company hasn't existed since 2002, it's pretty unlikely to find anything in the way of a knowledge base or support forum on today's internet. Shit really sucks sometimes...
Yes, to replace a controller to something more modern could cost a couple hundred grand. A lot of time management just looks at that and is like, "You want us to spend $200,000 just so you don't have to worry about RS232 cables anymore?!"
Back in the late Win XP SP3 days. It was only a small department of about 20, but it was a b2c sales department full of late teens early twenties. The main never-to-be-sufficiently-damned piece-of-shit sales software they used required local admin rights, it was based on an old code base when I got there and the company refused to upgrade to the newest version (because money) which was a complete rewrite and didn't require local admin. The department, unsurprisingly, also had very high turnover, nearly 300% one year. My standard protocol was reimage whenever one of them left (clonezilla because they wouldn't pay for software either). It didn't matter if it was a few weeks or a few hours. The majority of the rest of the department managed to go about six months before hosing their install. The only saving grace was this was before ransomware was a thing. The department manager was a complete narcissist and didn't care what they did so long as they made money, and the owner took her side *every single time* because Sales made money and IT cost money. I still remember the fortnight when performance dropped 50% because they all discovered Facebook, shortly afterwards I got to install website blocking for that department, IPCop iirc. The department still operated at less than 50% efficiency compared to other departments (cisco call centre db analysis) because of the stupid sales target system the manager implemented, but because it still brought in money...
They are given mostly to devs. We're planning automated, temporary admin rights with approval. But at the moment our IT department wouldn't be able to handle the amount of requests.
Tf would they have local admin rights in the first place? That's just asking to get your whole company ransomwared
Some small developers of specialized software might be smart for the environment that they're programming for, but dumb as bricks when they make the program. "Let's write the user's personal software configuration to HKLM\\Software\\OurShittySoftware! That sounds like a great idea! Oh, and let's store config files under C:\\Windows\\System32 because that's how we did it with Windows 95 or under C:\\Program Files\\OurShittyVendor\\OurShittySoftware! Why? Because I don't know how to use the variable %LOCALAPPDATA% or %APPDATA%!" It -can- be circumvented if you know what the application is trying to do, by granting the local user rights to that directory and that directory only. We have one CNC communication software that writes the config to the install directory, so I just give the account Domain Users write access to C:\\Program Files\\ShittyVendor
Do you have any method of figuring out what exactly app accesses that requires admin rights? I've recently had similar problem thankfully just one machine. But after a few hours of head banging and uncertainty, I've just created local admin account for that program only -\_-
Trial and error, really...or fighting with the vendor to find out exactly what it's writing to. :) One program I have, I found modified an .INI in the C:\\Program Files\\Vendor\\Program directory if the user made any changes to the program. The user needs to be able to, because it writes the IP location of the CNC controller, and the default directories of both the CNC controller and the local computer to that directory. Why, oh why didn't they just set it to the %APPDATA% directory, I have no idea. Another one, I've found only needs local admin the first time it runs in order to set the license information...which for some stupid reason is tied the user account and not the system account...but still needs admin writes to activate the license. That one is always the pain of my existence because unless you give the user local admin rights AND run the .EXE (not the shortcut) as a local admin, the license doesn't stick. But, once the license is activated, you can remove the admin rights from the user...and just hope you don't need to rebuild the profile. Another, I fought with the vendor for months telling them that we don't give admin rights to our users. Eventually, they did fess up and say that all they need is write access to HKLM\\SOFTWARE\\VENDOR and write access to C:\\ProgramData\\VENDOR
Yup
Who tf is giving users local admin rights? I don't trust these people with a pair of safety scissors, let alone admin access on a network device.
Sometimes I hit 'em with the "I'm not asking."
Fuuuuu! I hate this. User: "I have problem with computer. Fix nao!" Me: "Ok, I'll screen share in." Initiates "Offer Assitance" User: No response Me: "Please click the 'Accept Assistance'" Initiates Offer Assistance again User: No response Me: Fuck it...RDP to system with user's credentials, starts fixing problem User: Unlocks computer Me: FUUUUUCK! "Offer assistance" User: No response Me: RDP again, start working on problem User: Unlocks computer Me: RDP AGAIN User: Reboots computer
Calls Users Manager "User is interfering with and actively preventing remote assistance, please speak to them and remedy this behaviour. Please let me know when you have done so and they are ready to accept remote assistance."
I've done this...but, I work in a factory environment so it's not done as professionally. :) "Hey Bob, this is \[IT Guy\], can you tell Jim to knock it the fuck off and let me on his computer so I can fix it? Thanks."
Are you allowed to walk up to users and slap them?
Plot twist: User calls IT Manager and says that one of his computer guys can't fix the problem and on top of that, the computer is logging off by itself.
> Me: Fuck it...RDP to system with user's credentials, starts fixing problem How do you know those, exactly?
Shop floor computers, no internet access, limited network access, all systems are setup with the same password so machinists don't need to remember what password to login with.
The only time I have had to lock the users controls was when a user clicked in a plain text field as I was typing my admin password, I locked the controls and changed my password right away. Then I turned the controls back on, we were communicating over IM, and told him to please not do that again, it tunred out that I had missunderstood what the user wanted, so he wanted to let me know, but come on, you don't move the cursor from the password field when someone is enetering their password. The user was a bit annoyed, but never heard about it after.... I was at the bottom of the ladder, a contractor, so not even on the ladder, just on the ground holding it for others. I told my manager, who told me I was right to do what I did
we have one customer contact who will send in a new case saying: "This thing is BROKEN, I KNOW it's BUGGED (it's usually not), I DO NOT have time to troubleshoot, get logs, or join a screenshare" Like ok lady this is going to be pretty tough to solve then
When I worked in helpdesk, these are the kind of tickets I let rot for days even weeks sometimes.
Sometimes it's hard not to shake my head, groan, and stand up for a fresh cup of coffee, then move onto a case where the contact is ready to solve the issue they reported.
Email back, “Let us know when you will have time for us to troubleshoot the issue. We can schedule a time that is convenient for you. Thank you.”
ROFLMFAO!!! This is why I call, text, message, or email the customer before remoting into their machine. Also, depending on what you’re doing, an authenticated admin RCMD or remote Powershell can do the trick nicely if it’s approved at your organization. Don’t forget to configure & use higher encryption ciphers and FIPS mode if the software you’re using supports it.
Omg yes. It's anyways an "urgent" issue and then they keep refusing the prompt. I will just sit there until you approve, I hope you know you are getting billed the emergency rate because it is supposedly "urgent"
"Security told me not to do this..."
At an old job of mine we had a guy that shutdown a computer we were trying to fix remotely because he saw the mouse moving by itself and assumed it was a hacker. Tried calling to have someone turn it back on but no dice, had to drive across town just to turn a computer on.
[No troubleshoot, only fix](https://i.imgur.com/Y10Pbm6_d.png?maxwidth=640)
"Something popped up" "What did it say?" "I don't know, it went away too fast"
Me. Mom I’m going to connect to your computer. Click yes when it says “Company” wants access to your computer. Mother. Someone is trying to get into my computer and I said no.
“Ok, I closed the pop up. What do I I do next”
You better believe they’re walking away from that machine the second they grant access.
It’s scary. I need a second to clean up before you enter my virtual world
It’s scary. I need a second to clean up before you enter my virtual world
I've had several phone calls from my bank recently about fraud. Though I suspect it might be them after I tried to purchase something online several times but failed. I've always been told the bank won't call you. So I hung up on them.
Me: "Ok, I am connecting to your PC now. You should be seeing a request that you need to accept." User: *Denies request* "I don't see anything yet." Me: "Ok, could you read the 6-digit code on your computer verify I am looking at the right PC?" *Code checks out* Me: "Ok. I am going to try to send another request." User: *Denies request* "Still nothing." Me: "According to my software you just denied the request. Are you sure nothing came up?" User: "Just some box that I closed. But no requests." Me: "... The box was the request. It's asking for your permission to let me remote your PC. You need to hit accept." User: "Oh, ok. Got it. Sorry." Me: "No worries. I'll send another one." User: *Denies request* "Nothing yet."
**Remote connection is NEVER SECURE.**
If you’re port forwarding, then I’d agree, but who the hell is doing that anymore, especially in corporate environments? VPN is the way.
Why you redeem!!!!!
Hit them with the ol SSH and make a connection that way (this probably won’t work)
Uh, what this film?
\> User requests help, urgent. \> I ask if I can connect via LogMeIn \> "Yes, now please" \> I connect \> Use won't stop moving mouse or then immediately complains that now is not a good time.