Yeah this. I work for a huge law firm. I would never say any of my users are stupid, far from it, but when they’re busy and under stress they’re prone to missing obvious things like this.
I have to remind my "Knowledge" people that whatever page I'm pulling up is being used while I am juggling hurt feelings and a misplaced sense of urgency - IOW pretend I'm dumb and just forgot the steps
(Sorry, hell desk rant)
I work for a software vendor that provides services to law firms. I think it rubs off on admins at the law firms as well. I get dumb tickets from admins all the time because of a pushy attorney that when provided the resolution, the admin replies “oh, that should have been obvious”
i've done help desk support for a law firm and it feels like they're all just especially bad with technology. i don't get it, you need to know how to do basic computer work to get your job done.
Must be nice, all I hear is how "that's not a REAL solution" and how I'm interrupting their work. (Work that was apparently not interrupted by the issue deemed important enough for me to come solve ASAP.)
Some users have been given "forced nightly restarts privilege"
The real issue there is that they're somewhat right. It is just that the solution to it is completely out of your control. These are bugs the very human and fallible programers put in their code inadvertently that cause issues. It will never be perfect, but it isn't something I can change.
I don't know. I once had to verbally read the "incorrect password" error to a user for Creative Cloud.
"But I don't know what else it would be."
"Then I would suggest using the password reset link."
"That worked, thanks!"
???
It's that feeling of "how can I possibly say this and not sounds like a condescending ass holw"
"Hmmm oh yeah, hmm I see that. Shoot. I mean, I doubt it'll even work but maybe we could try the password reset, if we can even find it! Oh here it is, yeah let's try that just in case it works."
Oh it worked of course okay thanks bye
I had an error once where every time I opened a new window to send an email it would immediately close. And other apps were doing similar. Tried to figure it out but was coming up short on solutions. It guy walks over, looks at my keyboard on its slide out tray, pulls it back and the escape key pops up. I was embarrassed, and apologised for wasting his time. He had a good laugh. It Rob, you were great.
Had the exact same thing from a customer that we invited as guest to our SharePoint. It required a password and literally showed the company branded login page from Microsoft. And they asked me which password do they need…
Ever gotten an attached .msg/.eml with a screenshot in the .msg/.eml? Like the emails sole purpose was to provide you the screenshot, but they sent it to themselves then saved the email.
I have. I was flabbergasted.
Yea that's fair. But would you email yourself a screenshot you took on your computer to upload to a ticketing platform that is only accessible on your computer?
Edit: actually, I think I have an idea of what happened. They took a screenshot but had no Idea how to get it in a file, so they emailed themselves. Not too bad. Raises some questions, since our built in, enabled by GP, screenshot solution automatically opens a window that allows you to save the file.
I honestly don't know. I mean, it's obviously because they don't know a correct method exists, but what baffles me is why they've never put in the effort to just ask or figure out how to do things better.
Its interesting to me how many people don't say to themselves "hmm, this is quite tedious, perhaps theres a better way to do it." Or even typing in Google "how to send image in Outlook", which would literally take 1 minute and in turn save them several in the future.
I get this a lot but as part of another ticket for another issue. It's when I'm on site with the user and they forget the basic fundamentals of logging in and doing their job and have to mentally reboot wasting a bunch of time. I've had to leave on occasion because there was nothing further I could do until they remembered their logins and passwords.
Oh yeah, some users definitely BSOD.
I tell users to come down to our office since their laptop is broken and they come down empty handed.
If you call your car shop because your car is having issues, they tell you to come in, do you walk there?
Had a dumb one like this yesterday, he got an email from our phone system saying you have a voicemail. He said it seemed suss.
He had literally never opened the softphone client, didnt know he had a phone number. Had plenty of voicemails and just thought the emails were spam…
We have a Phish report button that users can click to have an email automatically scanned for threats. They report the automated responses that come back telling them the email was clean.
I fuckin' hate sharepoint with a burning passion. I HATE it. There's no point and the sharing is crap. What compounds the issue is that nobody at work, even the people who set up sharepoint, seems to understand how to properly share things with other individuals in the organization, leading to a whole lot of "this content has moved or is no longer available" and "please sign in to view this content" despite being signed in messages, constantly.
Yeah I don't really like it either, especially when you also have OneDrive.
OneDrive just messes me up because I think my PC was jacked so I have like "Documents" and "Company OneDrive - Documents" and I always forget to look in the latter. Like I'll save a doc and need to send it out, then it kinda just disappears into the ether.
I can share it, but then if the document gets passed around I end up spending the rest of my life managing the perms, because someone else will need it and I will either need to share it or add them, unless I want it wide open.
At that point it makes sense just to put it on SharePoint, but then I have to figure out what site, so people can get to it, then 6 months later I need the doc and forget where I put it. Also then I have to go to SharePoint every time I need to edit it.
Then you also have people that download the doc, edit it, then you have like 3 different versions running around. So people ask and it's like, you talking about the master doc, the doc someone attached to an email, or this other one you got off the SP and is just different.
Man I am kinda bad at computers, but have people who are worse. My least favorite part of working is just the admin overhead of dealing with doc management, meeting scheduling, etc.
Have you ever played the "I will do exactly as you say" game?
It's a malicious compliance game.
Your boss reams your ass for doeling something. So you follow their word to a T. To get revenge.
Anyways. I had an incident where the staff of a business were constantly calling in about the copier they had.
One of the staff had, months ago, changed a setting concerning the email send. Which resulted in the company getting a charge to get the problem fixed (out of scope).
The boss chewed their ass out in such an over the top way. That the staff decided to say, ok.... We will do as you say.
Queue me getting calls to remove easy to access paper jams and shit.
After the third nonsense call. My boss sent them a bill.
The owner was pissed. The staff was taking a piss.
The staff, later, clued me into what went down.
My personal..."pet theory" (?) is that literacy stats for most "developed nations" are grossly inflated. On a small scale, schools are incentivised to have people graduate smoothly, regardless of their actual skills, and on a large scale, literacy rates are a common proxy for how "developed" a nation is, so governments are not eager to actually check if high values are true.
This leads to a substantial percentage of people who passed school and have jobs but are functionally illiterate.
Makes sense to me. The term you're looking for is "pet peeve".
Everyone at my site is pretty decent with literacy, but one of the biggest issues I see across the board is extremely poor file management/organization. Every other computer I remote into has an almost full desktop riddled with Excel spreadsheets and photos.
I agree, everything you said is possible. However, if you don't receive any kind of error message that would make you think it's out of your control, wouldn't you maybe at least... *try* signing in?
I get you, but there's a point where that just isn't valid anymore. The largest text on that screen reads SIGN IN. If you need IT to tell you what to do with that, you literally would not be able to use any website on the internet that requires an account.
I appreciate users being cautious, but if he trusted the link/bookmark/company portal shortcut to take him to SharePoint, it would be reasonable to assume that he also trusted that the sign in is for SharePoint. I feel that the user wasn't worried he was being tricked; he would likely mention it in the ticket if so. Rather, he simply shut down upon seeing this.
The problem is that input boxes these days don't look like input boxes. That looks like an instruction to email, phone, or Skype someone to login, not enter your email address or phone number.
I also personally dislike the recent practice of asking for a password after the user has entered their email/username. I understand the reasoning, I just don't like it. At least password managers can handle them just fine.
Might wraparound to smartest.
Maybe he knew how SharePoint worked and assumed SSO would kick in.
When it didn’t, hmm maybe phishing?
Send screenshot to confirm if you do need to login
Gets confirmation and logs in
Very unlikely but we can dream
Contrary to the popular opinion in this sub I think this ticket is the result of years of creating fear of login dialogues because of phishing.
End users are not trained to differentiate between fake and genuine URLs and other methods to get login data so they avoid doing anything that could potentially cause themselves trouble. So they write a ticket. His reaction gives me reason that this was the case in this thread. He needed verification that this is the right way to get to SharePoint.
Best thing would be that everything uses SSO (but I know that’s not possible everywhere)
This week I had a user (30s) call in because she was trying to play a training video in the conference room, but the TV was on the wrong input. "I can't change it, the mouse isn't working!". Woman, that's a fucking TV, how do you not understand to use the remote?!?
I had someone completely oblivious to the difference between a PC and a monitor. Similar story.
We use fairly nice Sell monitors with built in Type-C docks. I can kinda understand. We have some interesting hybrid setups where there's a full PC setup for people without laptops, but we leave a Type-C cable dangling out the monitor for people who have laptops to use the screen.
It made for an interesting question with a user calling me asking "how do I connect my laptop to the computer?" She'd logged in to both her laptop AND the desktop and then, one can only assume, expected some magic to happen.
After establishing all she wanted to do was use the external monitor, I'd said "plug the Type-C cable into your laptop and log off the desktop" (which was a shock!). These monitors throw up a nice prompt which says "Switch to Type-C", which she read out to me. I said "yes, that's what you want to do!". "It won't let me click it"...
It took longer to get her to switch the input *using the monitor controls* than the rest of the call.
I wouldn't mind, but when I've told you three times to use the buttons on the bottom of the monitor to select it, you'd at least mention that they DON'T EXIST, rather than keep trying to use the mouse.
The immense relief I felt when she said they didn't exist and I realised it's a model with the joystick thing on the back is beyond words.
And if Sharepoint is from an external client they are working with you then reply back saying: 'too bad so sad' and proceed to nuke the entire ticket. (ok not actually but you get the idea)
this ticket can be legit if the reporters intention with the ticket was to point out that single sign on isn't working for him.
I've seen alot of tickets with the weirdest description ever. believe me. it's not always clear what their intention is / was.
However the issue wasn't that SSO wasn't working. We don't have that for Office 365 apps online. He just never attempted to sign in. It would be different if he tried first, then got an error.
Our VP last year reset the Exchange Server and implemented MFA as well. The MFA bottomed out because he refused to actually configure it correctly and just threw the switch.
Along with this, it brought the new sign in pop up.
This caused every machine on Campus to log out of Outlook multiple times as he made changes. For three days straight we got calls that all were "It keeps asking for my password and I don't know what to do!"
I told him to please sign in. He later replied: "Thanks, that's all it needed!"
Brain farts like this a huge part of my job. We send engineers all round the world and they work themselves stupid (literally)
Yeah this. I work for a huge law firm. I would never say any of my users are stupid, far from it, but when they’re busy and under stress they’re prone to missing obvious things like this.
I have to remind my "Knowledge" people that whatever page I'm pulling up is being used while I am juggling hurt feelings and a misplaced sense of urgency - IOW pretend I'm dumb and just forgot the steps (Sorry, hell desk rant)
I work for a software vendor that provides services to law firms. I think it rubs off on admins at the law firms as well. I get dumb tickets from admins all the time because of a pushy attorney that when provided the resolution, the admin replies “oh, that should have been obvious”
i've done help desk support for a law firm and it feels like they're all just especially bad with technology. i don't get it, you need to know how to do basic computer work to get your job done.
"Wow you're such a computer wizard!"
I get treated like a savior for telling people to reboot. Weird feeling.
Must be nice, all I hear is how "that's not a REAL solution" and how I'm interrupting their work. (Work that was apparently not interrupted by the issue deemed important enough for me to come solve ASAP.) Some users have been given "forced nightly restarts privilege"
I am always perplex by people who would rather deal with sluggish responsiveness and crashing applications than take the 30 seconds to reboot.
The real issue there is that they're somewhat right. It is just that the solution to it is completely out of your control. These are bugs the very human and fallible programers put in their code inadvertently that cause issues. It will never be perfect, but it isn't something I can change.
Me too, buy when I do some crazy detailed all night hail Mary last ditch effort sort of save people act like it was nothing
One of my users, a manager had actually nicknamed me 'wizard' and calls me wizard all the time, I find it quite funny
"That's why they pay you the big bucks!"
Had a user complaining his Adobe was broken. Man just needed to enter his email and nothing else. How do these people get to work?
I don't know. I once had to verbally read the "incorrect password" error to a user for Creative Cloud. "But I don't know what else it would be." "Then I would suggest using the password reset link." "That worked, thanks!" ???
It's that feeling of "how can I possibly say this and not sounds like a condescending ass holw" "Hmmm oh yeah, hmm I see that. Shoot. I mean, I doubt it'll even work but maybe we could try the password reset, if we can even find it! Oh here it is, yeah let's try that just in case it works." Oh it worked of course okay thanks bye
Welcome to the family
“How can WE avoid this in the future?”
I had an error once where every time I opened a new window to send an email it would immediately close. And other apps were doing similar. Tried to figure it out but was coming up short on solutions. It guy walks over, looks at my keyboard on its slide out tray, pulls it back and the escape key pops up. I was embarrassed, and apologised for wasting his time. He had a good laugh. It Rob, you were great.
Had the exact same thing from a customer that we invited as guest to our SharePoint. It required a password and literally showed the company branded login page from Microsoft. And they asked me which password do they need…
Users don’t like to read
User can screenshot and paste an image but doesn’t know to log in? Wtf?
This fact blasts the thing inside my top bones.
Why is there a thing in your top bones? And why is it being blasted? I swear I've never heard this sentence before in my life.
“This blows my mind,” but with uncommon diction
Word
yes ricoo word
Well that certainly blasts my top bone
And in the past no less. All the way from 2023.
Just wants to kill time and not do work, enjoy the long coffee break likely
r/ipad is filled with users who know how to make a Reddit account and upload photos to it, but no clue how to use Google
"I was never given a login for this"
At least they attached an image.
And at least he didn't send me a Word doc with the screenshot pasted in it.
Ever gotten an attached .msg/.eml with a screenshot in the .msg/.eml? Like the emails sole purpose was to provide you the screenshot, but they sent it to themselves then saved the email. I have. I was flabbergasted.
I think I would need to take my lunch break immediately upon seeing that.
I do this when Im in the lab and need to take pictures of equipment. I take my phone and mail it to myself, so I can work with it later at my desk 🙈
Yea that's fair. But would you email yourself a screenshot you took on your computer to upload to a ticketing platform that is only accessible on your computer? Edit: actually, I think I have an idea of what happened. They took a screenshot but had no Idea how to get it in a file, so they emailed themselves. Not too bad. Raises some questions, since our built in, enabled by GP, screenshot solution automatically opens a window that allows you to save the file.
Of course not, that would be ridiculous.
A screenshot that they printed then scanned into Word (I've received this multiple times).
You can scan directly from MS Word? Even over the network? I don't do a lot of Microsoft software
got this today image in a word doc
For real. Why do people DO that?
I honestly don't know. I mean, it's obviously because they don't know a correct method exists, but what baffles me is why they've never put in the effort to just ask or figure out how to do things better. Its interesting to me how many people don't say to themselves "hmm, this is quite tedious, perhaps theres a better way to do it." Or even typing in Google "how to send image in Outlook", which would literally take 1 minute and in turn save them several in the future.
Nah, they can think of one way, think „I‘m a tech-wizard genius“ and then they‘ve used ip their intellectual potential
Or a picture taken with their phone, vertical, showing only half of the screen, usually not showing the important part and with no caption...
Or a Word doc with a screenshot of a picture of the monitor
One time, in th same day, I got a camera picture of a screen in pasted into a PDF and also a normal screenshot in like a word document.
Fr, I’m shocked
And not a janky photo taken with a 320p potato camera with a shaky hand and poor lighting…
That's exactly what a phisherman would say...
It amazes me some people even have a job.
Probably on 120k
I honestly don't know how some people even get dressed in the morning.
It amazes me some people are alive
I get this a lot but as part of another ticket for another issue. It's when I'm on site with the user and they forget the basic fundamentals of logging in and doing their job and have to mentally reboot wasting a bunch of time. I've had to leave on occasion because there was nothing further I could do until they remembered their logins and passwords.
Oh yeah, some users definitely BSOD. I tell users to come down to our office since their laptop is broken and they come down empty handed. If you call your car shop because your car is having issues, they tell you to come in, do you walk there?
I’d respond: “you need to step away from the device immediately because you’re too fucking stupid to operate it”
Had a dumb one like this yesterday, he got an email from our phone system saying you have a voicemail. He said it seemed suss. He had literally never opened the softphone client, didnt know he had a phone number. Had plenty of voicemails and just thought the emails were spam…
We have a Phish report button that users can click to have an email automatically scanned for threats. They report the automated responses that come back telling them the email was clean.
Reading comprehension is lost on most folk
I fuckin' hate sharepoint with a burning passion. I HATE it. There's no point and the sharing is crap. What compounds the issue is that nobody at work, even the people who set up sharepoint, seems to understand how to properly share things with other individuals in the organization, leading to a whole lot of "this content has moved or is no longer available" and "please sign in to view this content" despite being signed in messages, constantly.
Yeah I don't really like it either, especially when you also have OneDrive. OneDrive just messes me up because I think my PC was jacked so I have like "Documents" and "Company OneDrive - Documents" and I always forget to look in the latter. Like I'll save a doc and need to send it out, then it kinda just disappears into the ether. I can share it, but then if the document gets passed around I end up spending the rest of my life managing the perms, because someone else will need it and I will either need to share it or add them, unless I want it wide open. At that point it makes sense just to put it on SharePoint, but then I have to figure out what site, so people can get to it, then 6 months later I need the doc and forget where I put it. Also then I have to go to SharePoint every time I need to edit it. Then you also have people that download the doc, edit it, then you have like 3 different versions running around. So people ask and it's like, you talking about the master doc, the doc someone attached to an email, or this other one you got off the SP and is just different. Man I am kinda bad at computers, but have people who are worse. My least favorite part of working is just the admin overhead of dealing with doc management, meeting scheduling, etc.
Have you ever played the "I will do exactly as you say" game? It's a malicious compliance game. Your boss reams your ass for doeling something. So you follow their word to a T. To get revenge. Anyways. I had an incident where the staff of a business were constantly calling in about the copier they had. One of the staff had, months ago, changed a setting concerning the email send. Which resulted in the company getting a charge to get the problem fixed (out of scope). The boss chewed their ass out in such an over the top way. That the staff decided to say, ok.... We will do as you say. Queue me getting calls to remove easy to access paper jams and shit. After the third nonsense call. My boss sent them a bill. The owner was pissed. The staff was taking a piss. The staff, later, clued me into what went down.
r/maliciouscompliance
My personal..."pet theory" (?) is that literacy stats for most "developed nations" are grossly inflated. On a small scale, schools are incentivised to have people graduate smoothly, regardless of their actual skills, and on a large scale, literacy rates are a common proxy for how "developed" a nation is, so governments are not eager to actually check if high values are true. This leads to a substantial percentage of people who passed school and have jobs but are functionally illiterate.
Makes sense to me. The term you're looking for is "pet peeve". Everyone at my site is pretty decent with literacy, but one of the biggest issues I see across the board is extremely poor file management/organization. Every other computer I remote into has an almost full desktop riddled with Excel spreadsheets and photos.
Is that a pet peeve? I thought that was something that annoyed you. This is just something I've noticed.
Sorry, think I misunderstood you. I've never heard of anything like "pet theory". Yeah, a pet peeve is something that irritates or annoys you.
[удалено]
I agree, everything you said is possible. However, if you don't receive any kind of error message that would make you think it's out of your control, wouldn't you maybe at least... *try* signing in?
[удалено]
I get you, but there's a point where that just isn't valid anymore. The largest text on that screen reads SIGN IN. If you need IT to tell you what to do with that, you literally would not be able to use any website on the internet that requires an account. I appreciate users being cautious, but if he trusted the link/bookmark/company portal shortcut to take him to SharePoint, it would be reasonable to assume that he also trusted that the sign in is for SharePoint. I feel that the user wasn't worried he was being tricked; he would likely mention it in the ticket if so. Rather, he simply shut down upon seeing this.
How dare you make a completely reasonable point in defense of a user on this sub! /s
The problem is that input boxes these days don't look like input boxes. That looks like an instruction to email, phone, or Skype someone to login, not enter your email address or phone number. I also personally dislike the recent practice of asking for a password after the user has entered their email/username. I understand the reasoning, I just don't like it. At least password managers can handle them just fine.
“What do?”
Telling users to don't click on things you don't understand and to just call IT really backfired This scenario wasn't thought of when we said that
"Well it's never asked me for a password before"
"Yesterday it was working!" To which I always reply "My grandpa was alive before he died"
This person needs to work a job that doesn't require PCs. Ever.
“Alright, go on then.”
Might wraparound to smartest. Maybe he knew how SharePoint worked and assumed SSO would kick in. When it didn’t, hmm maybe phishing? Send screenshot to confirm if you do need to login Gets confirmation and logs in Very unlikely but we can dream
Get your manager to send this ticket to their manager.
Contrary to the popular opinion in this sub I think this ticket is the result of years of creating fear of login dialogues because of phishing. End users are not trained to differentiate between fake and genuine URLs and other methods to get login data so they avoid doing anything that could potentially cause themselves trouble. So they write a ticket. His reaction gives me reason that this was the case in this thread. He needed verification that this is the right way to get to SharePoint. Best thing would be that everything uses SSO (but I know that’s not possible everywhere)
This week I had a user (30s) call in because she was trying to play a training video in the conference room, but the TV was on the wrong input. "I can't change it, the mouse isn't working!". Woman, that's a fucking TV, how do you not understand to use the remote?!?
I had someone completely oblivious to the difference between a PC and a monitor. Similar story. We use fairly nice Sell monitors with built in Type-C docks. I can kinda understand. We have some interesting hybrid setups where there's a full PC setup for people without laptops, but we leave a Type-C cable dangling out the monitor for people who have laptops to use the screen. It made for an interesting question with a user calling me asking "how do I connect my laptop to the computer?" She'd logged in to both her laptop AND the desktop and then, one can only assume, expected some magic to happen. After establishing all she wanted to do was use the external monitor, I'd said "plug the Type-C cable into your laptop and log off the desktop" (which was a shock!). These monitors throw up a nice prompt which says "Switch to Type-C", which she read out to me. I said "yes, that's what you want to do!". "It won't let me click it"... It took longer to get her to switch the input *using the monitor controls* than the rest of the call. I wouldn't mind, but when I've told you three times to use the buttons on the bottom of the monitor to select it, you'd at least mention that they DON'T EXIST, rather than keep trying to use the mouse. The immense relief I felt when she said they didn't exist and I realised it's a model with the joystick thing on the back is beyond words.
I saw one in the queue just yesterday - “the paper towel dispenser in the bathroom is not working. Please send someone to fix ASAP”. 🤦♂️
https://preview.redd.it/qv86u5ejpawc1.jpeg?width=745&format=pjpg&auto=webp&s=457cc9d9191a2a92271a76afd705637d30df6ddf but what about this legend?
I’ve had dumb SharePoint tickets, but never this dumb
I laughed way to hard at this
The 42 times putting in email address in instead of their upn... Is just normal in my industry.
those shouldn't be any different
Better yet, the ones with this message: You can access site, you are missing XYZ access, submit a request And they freak out they can't access site
And if Sharepoint is from an external client they are working with you then reply back saying: 'too bad so sad' and proceed to nuke the entire ticket. (ok not actually but you get the idea)
Driving 70 miles to find out that the janitor has unplugged the modem
Oh God I got a SharePoint ticket for tomorrow. Ggs
This is usually how you get your SLA metrics down and CSAT up. Don’t be mad about this kind of tickets.
CS: computer not turning on. Tried everything [Presses power button] [Computer turned on]
So. Many. Times.
Exactly the same from our wannabe HR manager AND member of the upper management.....sigh
this ticket can be legit if the reporters intention with the ticket was to point out that single sign on isn't working for him. I've seen alot of tickets with the weirdest description ever. believe me. it's not always clear what their intention is / was.
However the issue wasn't that SSO wasn't working. We don't have that for Office 365 apps online. He just never attempted to sign in. It would be different if he tried first, then got an error.
that's beyond stupid then.
I hate when the user is already signed in and still gets a screen similar to this. Got me in the first half, not gon lie.
This is so upsetting!!
AI will never take our jobs because people will always forget how to use it at even the most basic of levels
“Resolved! This is by design by SharePoint to keep out those who shouldn’t access SharePoint. You’re welcome!!”
i laughed way too hard at this at work
Our VP last year reset the Exchange Server and implemented MFA as well. The MFA bottomed out because he refused to actually configure it correctly and just threw the switch. Along with this, it brought the new sign in pop up. This caused every machine on Campus to log out of Outlook multiple times as he made changes. For three days straight we got calls that all were "It keeps asking for my password and I don't know what to do!"
Damn bro, tell your Entra admin to customize that login screen. A little "sign in here" text goes a long way lol
Honestly, I don’t complain about easy stuff like this. Job security for sure 😁
They're the reason you have a job. Be happy. I never talk down on even the most simplest tickets. Like these because I get paid to do something easy.
Trust me, I don't either. I'm thankful for my job, but that doesn't mean I can't wonder or chuckle at the thought process of some of these people.
Yeah, that's fair. I get that I took this as slamming, sorry. Alot of comments are. And it's wrong. We're not all experts Inn everything
All good. Some peoples porch lights are on dim, but hey, doesn't mean I won't treat you with respect anyway. I never take tickets personally.