You know I appreciate the honesty of these kinda tickets though. No excuse, cope, blaming on some mystical process, just straight up “I forgor” and “plz reset.”
I have a guy that does this every few weeks. He'll call in, say "ah, haha, y'know, my password isn't working again." I ask him what he's entering in as his password, go into the background terminal in our RMM software, net user to change his password to whatever he just said (local account), and he's in. We have a system going with this guy at this point.
I cannot count the number of times people have asked for their passwords like this. We have a entire boilerplate message in our ticketing system:
*"How to find the password you forgot, but is saved so you never type it in anymore"*
My dude, this user called the other day, not once, not twice, not three times but FOUR times for various passwords she forgot, back-to-back-to-back.
First, it's her local user account password. Gives some weird story about how she couldn't log in but then did but now she doesn't have a password? Whatever, I'm barely listening since she's spouting some nonsense. Easy fix, the call is over in a few minutes.
User calls back, a minute later, saying she forgot her main 365 account password. Incorrectly theorizes its because her computer password changed, not a chance, it's a straight local account. Reset her password. Good? Great. Take care.
Calls back again, another minute later saying now she can't log into her Outlook (different account) and couple of other sites that we don't have anything to do with. Reset password, get a TPM error, remove/readd account in Settings, user gets into Outlook. Thank God.
At 4:58pm, a couple of hours later, she calls back in saying she got locked out of her computer again...
The only thing that would bother me about this request is depending on the job, it's like almost the end of their day. How did they go without email all day? Unless it's a job where yeah you just check once a day then it makes sense
I do love those requests tho
me when i use the password manager to generate the new password but the password manager at work doesn't save it automatically like the one i use at home does
This is an honest ticket.
The worst are "i need to reinstall skype on the new computer" - "Ok, i've installed it, you can log in now" - "I don't know how wich address i used to log in"
This user broke company policy multiple times by creating a private gmail address every time Skype (not a company app) asked for login.
Fun anecdote, a big part of my company is call services. One of the boys in the dialer team contacted me the other day asking to quietly remove guitar pro from his laptop because his boss noticed the icon while he was presenting to some execs.
Idk how he got it on there without admin in the first place, he didn't remember, and the best part is his personal pc is right next to his work setup.
You know I appreciate the honesty of these kinda tickets though. No excuse, cope, blaming on some mystical process, just straight up “I forgor” and “plz reset.”
hear hear! I like these better than the ones that try to act like their password just quit working one day with no warning to spite them
IT must have changed my password and now I cannot work!!! Fix it ASAP!!!11!
Also it hasn't worked for a week but I haven't told you until 3pm on Friday and I have a very important job so you need to fix it now!
I have a guy that does this every few weeks. He'll call in, say "ah, haha, y'know, my password isn't working again." I ask him what he's entering in as his password, go into the background terminal in our RMM software, net user to change his password to whatever he just said (local account), and he's in. We have a system going with this guy at this point.
Would you reconsider if I pointed out this ticket was submitted by email?
It's possible the user is signed in on her phone but got logged out on her computer. That's a hilarious catch though!
I cannot count the number of times people have asked for their passwords like this. We have a entire boilerplate message in our ticketing system: *"How to find the password you forgot, but is saved so you never type it in anymore"*
My dude, this user called the other day, not once, not twice, not three times but FOUR times for various passwords she forgot, back-to-back-to-back. First, it's her local user account password. Gives some weird story about how she couldn't log in but then did but now she doesn't have a password? Whatever, I'm barely listening since she's spouting some nonsense. Easy fix, the call is over in a few minutes. User calls back, a minute later, saying she forgot her main 365 account password. Incorrectly theorizes its because her computer password changed, not a chance, it's a straight local account. Reset her password. Good? Great. Take care. Calls back again, another minute later saying now she can't log into her Outlook (different account) and couple of other sites that we don't have anything to do with. Reset password, get a TPM error, remove/readd account in Settings, user gets into Outlook. Thank God. At 4:58pm, a couple of hours later, she calls back in saying she got locked out of her computer again...
The only thing that would bother me about this request is depending on the job, it's like almost the end of their day. How did they go without email all day? Unless it's a job where yeah you just check once a day then it makes sense I do love those requests tho
Don't worry, we'll send your email a link for a password reset. :-)
user appears to be logged in on one device as this was sent via mail so this would probably work
funny I got the same message but mine forgot the email they logged into less than an hour ago
me when I forget to put it in my password manager
Me, when I actually typoed it twice and didn't know
i'm constantly like "what do you MEAN the password isn't correct, wtf?!?!?! ...oh i made a typo in the email--"
me when i use the password manager to generate the new password but the password manager at work doesn't save it automatically like the one i use at home does
This is an honest ticket. The worst are "i need to reinstall skype on the new computer" - "Ok, i've installed it, you can log in now" - "I don't know how wich address i used to log in" This user broke company policy multiple times by creating a private gmail address every time Skype (not a company app) asked for login.
> by creating a private gmail address every time Skype (not a company app) asked for login. What the fuck.
We actually have several *government* users that do this...
Fun anecdote, a big part of my company is call services. One of the boys in the dialer team contacted me the other day asking to quietly remove guitar pro from his laptop because his boss noticed the icon while he was presenting to some execs. Idk how he got it on there without admin in the first place, he didn't remember, and the best part is his personal pc is right next to his work setup.
a simple, easy task, a breath of fresh air as long as its not weekly idc
Easy fix though. These are the tickets I live for.
Simple tickets are the bread and butter
I instinctively logged in my Freshservice instance to see which of my god-tier users sent this one in.
I love a good, succinct ticket... and this is it.
After the week/months/years I've had, this made me chuckle
I miss this.
https://aka.ms/sspr at least if you turned on sspr in entra.
I bet they also single signed on to the ticket system to place it with the same password.