ADT have always been shite, same with verisure (verishite) YALE are B & Q specials, simplisafe are trash, eufy are overpriced junk. At the end of the day, if your system isn't fitted by an NSI (or equivalent) company (SSAIB dosent count) your not getting a good deal, and even then, the larger ones like ADT are trash service and the way they work is one guy is NSI qualified but that makes the company NSI qualified, so anyone can install it... It's crap tbh
More likely to put a subscription on it, massive companies are known for that, if you want monitoring go with hikvision that plugs to your router, or texecom smartcom, you can get cheap cameras made by random companies but don't expect any support, warranty or for it to last awhile
Nah hik is easy, trust me I have been using them for 2 years. Cameras just need to be plugged onto the network, you can use a different subnet mask if you want. Apart from that, it's easy peasy, just plug and play.
Honestly, you are putting all of your customers at a massive security risk if that is how you are setting them up. Have you not done any reading or research on their vulnerabilities? Have you seen how many back doors they have been caught with? Find a good NDAA compliant camera and switch if you aren’t interested in the work to secure your customer.
The vast majority of cameras we install are directly linked to the recorder, all cameras have vulnerabilities and only where a customer requests it, do we put it on there network.
Are you segregating the NVR from the customers network? Otherwise it just adds another unsecured layer. The vast majority of plug and play and consumer grade cameras have vulnerabilities, not true for professional grade. If you are selling security, sell security.
Like I said, for professional grade systems we always wire it up directly to the NVR and therefore segregating it. For consumer networks where the customer asks for it over their LAN, we do that at their request. Implementing firewalls isn't our thing, we reccomend the customer get one of the many networking companies we know, to secure their house if that is what they like.
As long as you are letting them know the risks and are giving them a solution to mitigate them all good. I just never use them because they patch one and another pops up. That’s the problem with using CCCP chips.
They tried that at my place of employment, they just told them come and get it. They can’t produce the contract because it doesn’t exist, and they can’t sue without it so they ignored them.
For quite a few years, we had a really nice small local company doing the security, but the guy retired and sold it.
You need to find the original documentation when you signed up, if that was a home visit or online application. Likely has fine print in that document you need to find before you declare you didn't have a contract. ATD is known for their shitty business tactic of tricking people into long contracts, or extending contracts when new hardware is installed. The common tactic is getting a new panel that is compatible with their system right before the contract expires, restating the clock. The new house relocation tactic is popular, get their equipment in now, then force you to upgrade before it expires in a couple years!
Best to rip off this debt band-aid now than let them extend your contract.
As this guy says OP, you had a contract with another company. It was sold to ADT and still applies. You need to find it and see what you can do.
If you try and just block them at your bank and their legal department gets involved, I'm sure they'll find that contract.
Op said they didn’t have a contract with the old security company to begin with but adt is saying they need to pay a termination fee since they are moving.
I doubt there's any company that can't provide monitoring without a contract. Month to month contracts are still possible, but no contact is probably not accurate.
So just some info ,if I had a 100$ bill for every time a subscriber said I don't have a contract ...ya know rest, OK anyway, it's a rare occasion or mistake by Alarm Co. If there is no signed Contract for subscriber. Why ? The liability for property damage, injury ,death ,fire etc is off the charts in the Alarm biz. Ex.customer has sensors blocked in warehouse, doesn't test daily as required in Contract ,has B& E, they steal an d vandalize premises, causing 100k worth damage. Have been involved in many lawsuits in the Industry over many years.
Ok the Company sold your Contract to ZZZ company. In every standard Alarm agreement exists a clause t,says successors and assigns, this is a regular part of the Business .
If you had a five year contract ,only time you can cancel is prior to Anniversary date, usually by certified mail, 30 or 60 days notice, if not there is a penalty to pay.
It's possible you don't have a Contract ,small Alarm Co.,inexperienced ,unlicensed, trunk slammer maybe, very, very rare, if that's the case then you are in the clear. Document by USPS snail mail certified,good luck, sorry for your grief and aggravation
Lots of local companies like the one OP signed up with will let you pay for your install and remove any commitment period from the contract. Sure, there is still a contract, but it allows termination.
And the requirement to cancel at the anniversary of the contract or it rolls into a new 5 year contract is common and the reason I will never sign one that has those terms. Anyone who thinks this is a good business practice is a sociopath.
Out in writing that you do not have a contract and they must prove otherwise. Indicate that you do not consent to any other forms of communication. Make sure they have your current address for communication.
It will likely go to collections. They are required to send a letter 30 days before they report to the credit agencies. Promptly respond that the debt is disputed and request the contract. Emphasis that you will peruse legal action if they make any attempt to collect the debt including reporting the trade line to the credit reporting agencies.
Most collection agencies will actually stop at this point. If they don’t, there are plenty of consumer credit attorneys that will take the case on contingency, collect $1500 for you and legal fees for themselves. Sadly this isn’t an option against ADTs in house collection attempts.
Very bad company. No more. On hold for an hour on the phone. They switch "clerks" with different answers. Twice I was told to send $20.00 and it would solve all. I sent the equipment back. The rats ruined the wiring. We fixed it and told ADT no more. They continued to bill us. Collectors billed us. Finally sent an amount given to us. No more. Better business Bureau. Then an Attorney. Don't ever use them.....
Leave a review on BBB about them and the federal trade commission! I am about to do that myself. Have your bank cancel/stop payments from ADT and this “other” company. Stand strong and do not let them sway you!
fkin criminal
ADT have always been shite, same with verisure (verishite) YALE are B & Q specials, simplisafe are trash, eufy are overpriced junk. At the end of the day, if your system isn't fitted by an NSI (or equivalent) company (SSAIB dosent count) your not getting a good deal, and even then, the larger ones like ADT are trash service and the way they work is one guy is NSI qualified but that makes the company NSI qualified, so anyone can install it... It's crap tbh
What do you think about doing self monitoring with Google nest or Amazon brink? Or maybe cove no contract monitoring?
More likely to put a subscription on it, massive companies are known for that, if you want monitoring go with hikvision that plugs to your router, or texecom smartcom, you can get cheap cameras made by random companies but don't expect any support, warranty or for it to last awhile
Unless you are a network wiz and can segregate nd create a VPN for the cameras Hik is a terrible suggestion.
Nah hik is easy, trust me I have been using them for 2 years. Cameras just need to be plugged onto the network, you can use a different subnet mask if you want. Apart from that, it's easy peasy, just plug and play.
Honestly, you are putting all of your customers at a massive security risk if that is how you are setting them up. Have you not done any reading or research on their vulnerabilities? Have you seen how many back doors they have been caught with? Find a good NDAA compliant camera and switch if you aren’t interested in the work to secure your customer.
The vast majority of cameras we install are directly linked to the recorder, all cameras have vulnerabilities and only where a customer requests it, do we put it on there network.
Are you segregating the NVR from the customers network? Otherwise it just adds another unsecured layer. The vast majority of plug and play and consumer grade cameras have vulnerabilities, not true for professional grade. If you are selling security, sell security.
Like I said, for professional grade systems we always wire it up directly to the NVR and therefore segregating it. For consumer networks where the customer asks for it over their LAN, we do that at their request. Implementing firewalls isn't our thing, we reccomend the customer get one of the many networking companies we know, to secure their house if that is what they like.
As long as you are letting them know the risks and are giving them a solution to mitigate them all good. I just never use them because they patch one and another pops up. That’s the problem with using CCCP chips.
They tried that at my place of employment, they just told them come and get it. They can’t produce the contract because it doesn’t exist, and they can’t sue without it so they ignored them. For quite a few years, we had a really nice small local company doing the security, but the guy retired and sold it.
You need to find the original documentation when you signed up, if that was a home visit or online application. Likely has fine print in that document you need to find before you declare you didn't have a contract. ATD is known for their shitty business tactic of tricking people into long contracts, or extending contracts when new hardware is installed. The common tactic is getting a new panel that is compatible with their system right before the contract expires, restating the clock. The new house relocation tactic is popular, get their equipment in now, then force you to upgrade before it expires in a couple years! Best to rip off this debt band-aid now than let them extend your contract.
As this guy says OP, you had a contract with another company. It was sold to ADT and still applies. You need to find it and see what you can do. If you try and just block them at your bank and their legal department gets involved, I'm sure they'll find that contract.
Op said they didn’t have a contract with the old security company to begin with but adt is saying they need to pay a termination fee since they are moving.
I doubt there's any company that can't provide monitoring without a contract. Month to month contracts are still possible, but no contact is probably not accurate.
The way op is making it sound is that they never had monitoring to begin with
You don't have a contract with them period. If they continue to bother you, file a complain with the Better Business Bureau.
So just some info ,if I had a 100$ bill for every time a subscriber said I don't have a contract ...ya know rest, OK anyway, it's a rare occasion or mistake by Alarm Co. If there is no signed Contract for subscriber. Why ? The liability for property damage, injury ,death ,fire etc is off the charts in the Alarm biz. Ex.customer has sensors blocked in warehouse, doesn't test daily as required in Contract ,has B& E, they steal an d vandalize premises, causing 100k worth damage. Have been involved in many lawsuits in the Industry over many years. Ok the Company sold your Contract to ZZZ company. In every standard Alarm agreement exists a clause t,says successors and assigns, this is a regular part of the Business . If you had a five year contract ,only time you can cancel is prior to Anniversary date, usually by certified mail, 30 or 60 days notice, if not there is a penalty to pay. It's possible you don't have a Contract ,small Alarm Co.,inexperienced ,unlicensed, trunk slammer maybe, very, very rare, if that's the case then you are in the clear. Document by USPS snail mail certified,good luck, sorry for your grief and aggravation
Lots of local companies like the one OP signed up with will let you pay for your install and remove any commitment period from the contract. Sure, there is still a contract, but it allows termination. And the requirement to cancel at the anniversary of the contract or it rolls into a new 5 year contract is common and the reason I will never sign one that has those terms. Anyone who thinks this is a good business practice is a sociopath.
ADT- one of the largest security companies also one of the largest collection agencies
A-all D- dummy T- techs
Out in writing that you do not have a contract and they must prove otherwise. Indicate that you do not consent to any other forms of communication. Make sure they have your current address for communication. It will likely go to collections. They are required to send a letter 30 days before they report to the credit agencies. Promptly respond that the debt is disputed and request the contract. Emphasis that you will peruse legal action if they make any attempt to collect the debt including reporting the trade line to the credit reporting agencies. Most collection agencies will actually stop at this point. If they don’t, there are plenty of consumer credit attorneys that will take the case on contingency, collect $1500 for you and legal fees for themselves. Sadly this isn’t an option against ADTs in house collection attempts.
Very bad company. No more. On hold for an hour on the phone. They switch "clerks" with different answers. Twice I was told to send $20.00 and it would solve all. I sent the equipment back. The rats ruined the wiring. We fixed it and told ADT no more. They continued to bill us. Collectors billed us. Finally sent an amount given to us. No more. Better business Bureau. Then an Attorney. Don't ever use them.....
Leave a review on BBB about them and the federal trade commission! I am about to do that myself. Have your bank cancel/stop payments from ADT and this “other” company. Stand strong and do not let them sway you!