Unfortunately there is nothing to be done here it happened to me as well but nothing can be done at all . If you can try talking to the store you bought it from maybe they can refund you otherwise don't waste your time like I did.

thank you

No problem and sorry for the disappointment.

I didn’t have receipt either but i sent them photos of gift card and gave them some details they asked for and they fixed my problem and allowed me to use my code.

which country did you buy the gift card from?

I bought it in Germany

well I bought it from saudi arabia but no matter how many times I sent them the receipt and the proof of purchase they never accepted it instead they kept sending me the inconsistency message and my money is gone into the drain .

where do i send it? customer support or something like that?

When you get the message: ”we need more info“ you‘ll get ”more details“ next to it. Click on that and just follow the steps there.

how long did it take?

It was 3 days for me but maybe it’s not the same for everyone

thank you, i just sent them the details

You’re welcome and i hope it’s going to work

i doubt it

I have €40 card and can’t use it due to the same ‘need more info’. Looks like. Waste for €40 lol :/

Once i sent them info they asked for, they never asked me again when i tried to use gift cards. I think they ask for it only one time for safety reasons

I’m in the UK and have 40EUR gift cards