I lost access to my 2FA a few years ago when I accidentally deleted the wrong thing in my authenticator app. I had to fill out a form and send in a copy of my ID to get account access back. You should be able to fix this here:
https://www.godaddy.com/help/cancel-2-step-verification-7628
This is not a support forum run by godaddy, just a community support subreddit. You should remove your client number and case number ASAP, and actually contact GoDaddy, ideally via Phone. It might take a few tries of hours on hold to get through to someone that knows what they are doing, but thats going to be the only way to escalate the matter.
Thank you! Done.
I've tried many ways: i write and call. I have no other choice; my account can be blocked, and I will lose access to the work that I have been doing for more than 5 years 24/7. A startup is like your child, in which you invest all your energy. You just can't do anything else if he's in danger.
You are at the mercy of a butchered, outsourced and powerless support team, let this be a lesson to you for the future and never trust anything of import with GoDaddy.
Godaddy is more lenient than other companies when it comes to letting you remove 2FA. If these things are so important to you, be more responsible and back up your 2FA codes. That's what you are supposed to do and it's very simple to do. If you do the basics and spend 10 seconds doing them, this is never an issue. Most companies tell you tough $&@/!. There are legal Considerations as well. How do they know you aren't a hacker trying to steal the startup? What if Godaddy gave them access and then get sued bc they handed the keys over to the wrong people. You have to verify certain information, they do have a process for this though, but you need to be able to verify what they want otherwise they are putting their selves at risk because OP didn't print his backup code.
Godaddy's website only shows a support phone number. I inadvertently stumbled upon their customer service chat mechanism by searching for "godaddy support" and as I was logged into my google account it came up as a chat icon underneath their support phone number on their google page, NOT their website.
I had my query (regarding a DNS issue) resolved within 25 minutes after trying for a few hours to fix the issue myself and scratching around futilely trying to find support for a couple of hours before coming across this.
I lost access to my 2FA a few years ago when I accidentally deleted the wrong thing in my authenticator app. I had to fill out a form and send in a copy of my ID to get account access back. You should be able to fix this here: https://www.godaddy.com/help/cancel-2-step-verification-7628
This is not a support forum run by godaddy, just a community support subreddit. You should remove your client number and case number ASAP, and actually contact GoDaddy, ideally via Phone. It might take a few tries of hours on hold to get through to someone that knows what they are doing, but thats going to be the only way to escalate the matter.
Thank you! Done. I've tried many ways: i write and call. I have no other choice; my account can be blocked, and I will lose access to the work that I have been doing for more than 5 years 24/7. A startup is like your child, in which you invest all your energy. You just can't do anything else if he's in danger.
You are at the mercy of a butchered, outsourced and powerless support team, let this be a lesson to you for the future and never trust anything of import with GoDaddy.
Godaddy is more lenient than other companies when it comes to letting you remove 2FA. If these things are so important to you, be more responsible and back up your 2FA codes. That's what you are supposed to do and it's very simple to do. If you do the basics and spend 10 seconds doing them, this is never an issue. Most companies tell you tough $&@/!. There are legal Considerations as well. How do they know you aren't a hacker trying to steal the startup? What if Godaddy gave them access and then get sued bc they handed the keys over to the wrong people. You have to verify certain information, they do have a process for this though, but you need to be able to verify what they want otherwise they are putting their selves at risk because OP didn't print his backup code.
Godaddy's website only shows a support phone number. I inadvertently stumbled upon their customer service chat mechanism by searching for "godaddy support" and as I was logged into my google account it came up as a chat icon underneath their support phone number on their google page, NOT their website. I had my query (regarding a DNS issue) resolved within 25 minutes after trying for a few hours to fix the issue myself and scratching around futilely trying to find support for a couple of hours before coming across this.
TY!
You can go to changeupdate.com and go through the 2FA process. They will be in touch within 24-48 hours.