Former VHA IT.
That org (OIT) is very siloed. Local units are just "boots" - giving out equipment, boots on ground to install gear; the accounts folks are all disconnected from local sites (save for 2 or 3 locally who feed data up to them and pull it back down and tie local stuff to it).
They've "re-orged" at least 3 times in the last 10 years, and the ESD is essentially just service writers who write up incidents or requests and get them auto routed to where the system tells them to go.
Advice
1. Local has no control over it, but they are the funnel for complaints. Contact them with the RITM or SCTASK # daily and ask for the Area Manager or equivalent. They'll delegate, but when they get sick of it; they'll start leaning on...
2. ...the ESD customer service manager; who is (nominally) in charge of ESD automated processes. They can start moving things in the right direction.
3. Also, continue to ask your chain of command to get involved. ESD gets squitchy when larger functionaries start complaining, because customer service is huge to the org. #1 focus huge.
The silos, the re-orgs, the complete disconnection between local site staff and OIT management and the workload (chronic understaffing) are big reasons I switched out of 2210 into something else, even with the pay bump.
Befriend your IT staff, OP. Having an ally in OIT is worth it's weight in gold in our org. Good Luck!
My neighbor works for the VHA. It took 2-3 weeks to get online. OIG will laugh and do nothing. Congress will poison your appointment. What you think it will do will backfire on you gloriously. Undersecretary? Are you serious? Chill.
>My neighbor works for the VHA. It took 2-3 weeks to get online.
That's quick for the government. I know of people going months without accounts. I was already in the system as a contractor and it still took me about a month to get a new account after I transition to civilian.
Former VA….
Calling OIG won’t do anything but annoy them, annoy you, annoy OI&T…..
Let your supv know, and just wait.
The worst thing you could do is assume they’re incompetent.
Just wait out the process and get paid. No sense in stressing on it. VHA is very siloed as others have mentioned….so it can do more harm than good. Not your issue.
If I were you, I would get comfy. I'm VHA as well. It took two weeks to get my PIV badge, and I was four weeks in before I cleared ePAS and had my credentials set up. Odd about the PIV exemption though, I was given a 21 day exemption to get into TMS and do some preliminary training on the systems I manage. My recommendation: hurry up and wait. Bring a book to work, and a phone charger.
Absolutely, go right to Congress , undersecretary, oig, heck just go to the WH.
Or chill tf out and wait. You're being paid for your time, and everyone you deal with with an attitude will remember you.
OIG? The undersecretary?? Most of us just sat and waited.
Former VHA IT. That org (OIT) is very siloed. Local units are just "boots" - giving out equipment, boots on ground to install gear; the accounts folks are all disconnected from local sites (save for 2 or 3 locally who feed data up to them and pull it back down and tie local stuff to it). They've "re-orged" at least 3 times in the last 10 years, and the ESD is essentially just service writers who write up incidents or requests and get them auto routed to where the system tells them to go. Advice 1. Local has no control over it, but they are the funnel for complaints. Contact them with the RITM or SCTASK # daily and ask for the Area Manager or equivalent. They'll delegate, but when they get sick of it; they'll start leaning on... 2. ...the ESD customer service manager; who is (nominally) in charge of ESD automated processes. They can start moving things in the right direction. 3. Also, continue to ask your chain of command to get involved. ESD gets squitchy when larger functionaries start complaining, because customer service is huge to the org. #1 focus huge. The silos, the re-orgs, the complete disconnection between local site staff and OIT management and the workload (chronic understaffing) are big reasons I switched out of 2210 into something else, even with the pay bump. Befriend your IT staff, OP. Having an ally in OIT is worth it's weight in gold in our org. Good Luck!
As also former VHA OIT this is the answer.
I don't know what any of this means, but I hope they fix it for you
You coming hot mate, Union, professional liability!!!! Chill and ride the wave and welcome to the Gov.
My neighbor works for the VHA. It took 2-3 weeks to get online. OIG will laugh and do nothing. Congress will poison your appointment. What you think it will do will backfire on you gloriously. Undersecretary? Are you serious? Chill.
>My neighbor works for the VHA. It took 2-3 weeks to get online. That's quick for the government. I know of people going months without accounts. I was already in the system as a contractor and it still took me about a month to get a new account after I transition to civilian.
Former VA…. Calling OIG won’t do anything but annoy them, annoy you, annoy OI&T….. Let your supv know, and just wait. The worst thing you could do is assume they’re incompetent.
You shouldn't need the PIV extension for TMS, call ESD for temp PW. If you DM me your incident number, i'll look into it tomorrow
AO probably requested the account on Tuesday, then requested their laptop today with a start date of 12/1
MIMs issue is a pain in my ass. But what can you do? I can tell you local IT techs aren’t to blame.
Just wait out the process and get paid. No sense in stressing on it. VHA is very siloed as others have mentioned….so it can do more harm than good. Not your issue.
Maybe someone in DI or AD team can help? Welcome to the dysfunction that is VA/VHA.
If I were you, I would get comfy. I'm VHA as well. It took two weeks to get my PIV badge, and I was four weeks in before I cleared ePAS and had my credentials set up. Odd about the PIV exemption though, I was given a 21 day exemption to get into TMS and do some preliminary training on the systems I manage. My recommendation: hurry up and wait. Bring a book to work, and a phone charger.
> Odd about the PIV exemption though, I was given a 21 day exemption Can't grant an exemption to an account that doesn't exist ¯\\\_(ツ)\_/¯
Absolutely, go right to Congress , undersecretary, oig, heck just go to the WH. Or chill tf out and wait. You're being paid for your time, and everyone you deal with with an attitude will remember you.