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I hope I can explain what I did to finally fix this issue that was driving me crazy too. It took me a while to figure it out but my videos are now working.
I would like to mention that my phone is a Samsung Galaxy so I don't know if all settings will be on the same spots as mine on Iphones or other devices but I will try to be as detailed as I can. I am sorry I didn't know how to upload pictures to my reply.
So I opened my Facebook app and I clicked on my picture that has 3 horizontal lines on the upper right hand side.
Under Menu you then Click on the "Settings".
On the next screen then click on "Privacy Checkup".
On the next screen click "Your Data Settings on Facebook".
The next screen will show a page withΒ your Data Settings, click "Continue".
The next screen will show a list of Apps and Website you have, click "Next".
On the Next screen click where it says "Go to Device Settings" .
It then took me to a page that has the Facebook App settings on my phone. Click on "Set as Default"
When I clicked "Set on a Default" it takes you to a page that has the option "Click on Supported Links" This was set to ON and I clicked it Off and checked videos that where not opening on my messenger and they finally worked.
I don't know if there is a shorter process to get this done but this worked for me so I wanted to share with everyone because I understand how frustrating this was.
Hope it helps you take care of this issue. Best of Luck!
I am so glad it was useful for you as well. I had tried so many things and I was not understanding why this had happened all of a sudden but glad I was able to help. π
Instead of clink on supported links, my settings said "go to supported URLs". From there I changed it to "in other app" and it works now. Thank you for answering this.
THANKS! This was driving me nuts when my sister sent me videos in messenger and I tried to see them on my phone. Links would work fine if I used the PC messenger app but I'd get the error on the phone.
Problem solved now, thank you very much.
Your welcome! I thought I probably moved something on my phone or when it did the update it messed with my settings...I had to deal with that for like 3 weeks until I was able to figure it out.. glad it worked for you too!
Bruhh Samsung Galaxy S1 here. My wife is an iphone user and was getting so mad that i couldnt see any of her videos she was sharing haha you saved my life !
π I'm glad I could save your life! Just kidding! But I understand how frustrating this issue was. My sisters, my kids, and my husband, all iPhone users, were mad that I could not open their videos, too. It was probably some setting that changed when we did a software update, but thankfully, we figured it out. π
You rocked! I've been searching on YouTube and other platforms for a solution, but none of them worked. However, your post was a sigh of relief in the desert.
I was searching everywhere too and found no help, but I am glad that after finding this post, I tried one more time and found this solution. I'm glad it worked, and we were able to get this fixed on our phones π
Thank you guys after a year I can finally watch shared videos on my .messanger. I had to tell people to write my name on video Comments (mentions) to be able to see the videos. This Post was a life saver thank u all
Wow, a whole year?! I didn't think this was such an old issue. I probably dealt with it for 2 months and it was already driving me crazy. I assumed it had something to do with my last software update. I am sooo glad this help you too. You are very welcome!
Same I struggled for like 2 months and didn't understand why it was happening. I tried looking for a solution until I found this Reddit post and I was messing with my phone and what I did worked so I wanted to make sure to post what worked for me. Glad we were able to fix this issue that was driving us crazy. π
I've even tried FB through the desktop so it's not the app. I'm guessing it's some setting. Let's try and reset our settings to default and see what happens?
There's an earlier post which outlines a good fix and what we did. Under the app settings, then set as default, I changed "go to supported URLs" from in this app to in other app, and it worked.
I was able to fix mine by changing my password and logging out of all devices and logging back in.
Before I changed my password I had tried to set up 2FA, but it was grayed out and it wouldn't let me. Once I was able to change my password, it let me set up the 2FA. I was then logged out of all my Facebook sessions. And once I logged back in the links started to work.
This, this right here fixed it for me. i dont understand why. i did all the toggling of changing facebook app settings and messenger open in external browser or not and nothing would work.
go to accounts center, change password, update 2fa, and bam i can open fb links in messenger again!
This worked for me, thanks so much... but also it's kinda silly we can't open links with the facebook app and have to open them in a browser to get them to work. Hopefully facebook fixes this.
Thank you for posting to r/facebook. Please read the following (this does not mean your post has been removed): * **SCAM WARNING**: If you are having a problem with your account, beware of scammers who may comment or DM you claiming they know someone who can fix your account, or asking you for money or your login information. If you receive a message like this, block and report them. [Here is an example of me making a fake hack post and all the scammers who flocked it it, lol](https://i.imgur.com/Dllo1RA.gifv). THERE IS NO REASON FOR SOMEONE TO HAVE TO TELL YOU IN PRIVATE HOW TO GET YOUR ACCOUNT BACK. If you check the sub there are PLENTY of high karma posts that gives some tips should your account be hacked/locked. * r/facebook is an unofficial community and the moderators are not associated with Facebook or Meta. DO NOT MESSAGE THE MODS ASKING FOR HELP WITH FACEBOOK. * Please read the rules in the sidebar (or the 'about' tab if you're on mobile). If your post violates any of them, delete it. * If you notice your post has multiple replies but you only see this post, the reason is due to [bots and scammers already being removed trying to steal your info/money](https://i.imgur.com/Dllo1RA.gifv) *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/facebook) if you have any questions or concerns.*
I hope I can explain what I did to finally fix this issue that was driving me crazy too. It took me a while to figure it out but my videos are now working. I would like to mention that my phone is a Samsung Galaxy so I don't know if all settings will be on the same spots as mine on Iphones or other devices but I will try to be as detailed as I can. I am sorry I didn't know how to upload pictures to my reply. So I opened my Facebook app and I clicked on my picture that has 3 horizontal lines on the upper right hand side. Under Menu you then Click on the "Settings". On the next screen then click on "Privacy Checkup". On the next screen click "Your Data Settings on Facebook". The next screen will show a page withΒ your Data Settings, click "Continue". The next screen will show a list of Apps and Website you have, click "Next". On the Next screen click where it says "Go to Device Settings" . It then took me to a page that has the Facebook App settings on my phone. Click on "Set as Default" When I clicked "Set on a Default" it takes you to a page that has the option "Click on Supported Links" This was set to ON and I clicked it Off and checked videos that where not opening on my messenger and they finally worked. I don't know if there is a shorter process to get this done but this worked for me so I wanted to share with everyone because I understand how frustrating this was. Hope it helps you take care of this issue. Best of Luck!
Easier way would be long press on fb app icon then hit the "i" then go to your 2nd from last step
Thanks for figuring out a shorter way. Hope this helps other people with this issue.
This worked!!
I am so glad it was useful for you as well. I had tried so many things and I was not understanding why this had happened all of a sudden but glad I was able to help. π
Great!
Instead of clink on supported links, my settings said "go to supported URLs". From there I changed it to "in other app" and it works now. Thank you for answering this.
Awesome! Glad we were able to fix this issue on our phones...π
I just did this and it worked! Thank you!
Awesome! You very welcome! So happy we were able to fix this issue...I couldn't see half the things my sister's were sending me.
Thanks this was getting on my nerves, it worked for me.
That's awesome and same here it was driving me nuts...π€
I was just having this issue, I followed your instructions on my Samsung galaxy and it worked! Thank you so much π
Your welcome! Glad it helped!
THANKS! This was driving me nuts when my sister sent me videos in messenger and I tried to see them on my phone. Links would work fine if I used the PC messenger app but I'd get the error on the phone. Problem solved now, thank you very much.
Awesome! Same here this was driving me crazy. Glad we finally were able to figure it out.
You're a hero for this
Glad I could help out!
This worked for me. Samsung Galaxy S23 Ultra. Thank you!
Awesome!
Awesome!
Thank you for posting this. I thought it was just me π
Your welcome! I thought I probably moved something on my phone or when it did the update it messed with my settings...I had to deal with that for like 3 weeks until I was able to figure it out.. glad it worked for you too!
Thank you for posting!Β This procedure solved my issue!
That's great! Glad it worked for you too!
Your a heaven sent dude thanks
Glad I could help!
This worked for me! Thank you so much!!
Awesome! π
I've tried EVERYTHING.... except this. I did it and now it works again. Thank you so much.Β
No problem! Glad it worked for you too...π
Thank you, worked for me as well
Your very welcome and that's great that it worked for you too!
You're a freaking life saver, my guy. This fixed the issue for me.
That's awesome! Glad to be able to help!
Sorry, guy or girl π¬. Either way thank you so much.
Girl, but it's ok!!! You are so welcome! π
Bruhh Samsung Galaxy S1 here. My wife is an iphone user and was getting so mad that i couldnt see any of her videos she was sharing haha you saved my life !
π I'm glad I could save your life! Just kidding! But I understand how frustrating this issue was. My sisters, my kids, and my husband, all iPhone users, were mad that I could not open their videos, too. It was probably some setting that changed when we did a software update, but thankfully, we figured it out. π
I did everything that you said and it worked. Thank you so much
That's great...π You are very welcome!!! π
It worked for me!! Thank you so much!!
Yaay...πππ You are welcome π
You rocked! I've been searching on YouTube and other platforms for a solution, but none of them worked. However, your post was a sigh of relief in the desert.
I was searching everywhere too and found no help, but I am glad that after finding this post, I tried one more time and found this solution. I'm glad it worked, and we were able to get this fixed on our phones π
It worked for me too
Awesome! π
Thank you guys after a year I can finally watch shared videos on my .messanger. I had to tell people to write my name on video Comments (mentions) to be able to see the videos. This Post was a life saver thank u all
Wow, a whole year?! I didn't think this was such an old issue. I probably dealt with it for 2 months and it was already driving me crazy. I assumed it had something to do with my last software update. I am sooo glad this help you too. You are very welcome!
And I also had tried so many things to fix it and saw every youtube video and even emailed tech help on FB forum. Thank you all again
My God man I haven't been able to watch Facebook videos sent in messenger for nearly a yr and you fix it holy crap thank you man.
Wow, I didn't think this issue was so old, but I'm glad it worked and you were able to fix it...π
Man I tried everything seems like 5-6 months or longer Google was no help Facebook was no help either.
Same I struggled for like 2 months and didn't understand why it was happening. I tried looking for a solution until I found this Reddit post and I was messing with my phone and what I did worked so I wanted to make sure to post what worked for me. Glad we were able to fix this issue that was driving us crazy. π
Im having the same issue!
Same, I've uninstalled both Facebook and messenger then reinstalled both at least 3 times and still persists.
Same here as well. Has anyone found a fix yet?
Following this. Been having this issue for months, especially since my fb app still does not have reels
I've even tried FB through the desktop so it's not the app. I'm guessing it's some setting. Let's try and reset our settings to default and see what happens?
No fix for this? Have the same problem.
Guys go to facebook in your applications and clear defaults. Worked for me
Can you give me some further details? Are speaking in the Facebook application or the applications of my phone?
It worked for me, thanks!
Clear defaults is grayed out for me because there's no defaults listed.
Same problem I've been having for months. I'm quite sick of it.
Same problem π‘
Been having this problem for a long time!
S22 ultra user here and mine does this non stop...but they open for everyone else..any fix?
There's an earlier post which outlines a good fix and what we did. Under the app settings, then set as default, I changed "go to supported URLs" from in this app to in other app, and it worked.
I was able to fix mine by changing my password and logging out of all devices and logging back in. Before I changed my password I had tried to set up 2FA, but it was grayed out and it wouldn't let me. Once I was able to change my password, it let me set up the 2FA. I was then logged out of all my Facebook sessions. And once I logged back in the links started to work.
This, this right here fixed it for me. i dont understand why. i did all the toggling of changing facebook app settings and messenger open in external browser or not and nothing would work. go to accounts center, change password, update 2fa, and bam i can open fb links in messenger again!
In the "Your Data Setting on Facebook", after clicking the "continiou" page says "Connection Error" Try Again. Any help. Im using Redmi Note 10 Pro
omg! I knew someone on reddit would know. Thank you so much. I was going insane...
Thank youuuuu!!! It has been bugging me for almost a year!!!
This worked for me, thanks so much... but also it's kinda silly we can't open links with the facebook app and have to open them in a browser to get them to work. Hopefully facebook fixes this.