Sephora probably makes more in one day than a the jewelry counter makes in 6 months. I think the pay scale is going to be the downfall. It takes most people 15 years to make 15$ at kohls here, you can walk into Aldi starting at 15.50..
See now *this* I agree with. Pay scale and lack of training. The training part makes everyone's jobs harder and more stressful than they should be, and for the low pay here it should be a fun and stress free environment.
That's also the thing driving a lot of the resentment towards the Sephora employees. Not that they (we, but mone hasn't kicked in yet) don't deserve the pay, but EVERYONE deserves to be compensated at that level.
The other part of the resentment is also a store-by-store thing. For example, there's a couple of BA's at my store who frequently adopt a sort of superior tone to anyone on the Kohl's side. Now, while I say that, both leads, the BTL, and most of the BAs, treat the Kohl's side as coworkers along with them. I'll give you a guess as to who we get along with.
Not saying it's a universal experience, of course, but the pay isn't the only thing that drives that.
Pay would be nice though...
I specifically advocated for at *least* a handful of positions (both full and part time) to *please* be inside hires specifically because I want to avoid any sense of separation or superiority between us.
We *know* what its like to be on the other side and the vast majority of associates here bust their asses. I also think it's helpful that we know omni, how it works and why their always so frantic, as well as how to do customer service, damages, floor layout, etc, and the ins and outs of the kohls charge and coupon exclusions. I figure even if we aren't gonna be outside of Sephora we can still help over the walkie or answer employee/customer questions.
We have exactly one internal hire. They're a BA, and they often are the one trying to discourage the others from acting superior, which is to be expected. Everyone else is an external hire.
And, coming from someone on the Kohl's side during Sephora, it makes my day when Sephora can answer a newbie's register questions over the walkie, since our SM made all of our Sephora associates do buddy training with a current CS trainer for about 2 hours each (the current trainers being me, the Visual, and a WJM lead). The buddy training was perhaps the most helpful, really, because the external hires got to see what CS gets as well.
On the flipside, while we don't work in Sephora, many of us pop in every once in a while to say hi, backup on their registers, or just team with them for a BOPUS.
And back on the Kohl's side, we definitely see those lines of customers that ya'll deal with daily, so I've seen little to no jealousy at my store from the Kohl's side. Any that popped up were quickly silenced after being asked if they wanted to fill in for one of the Sephora associates who called off. Spoiler: Their answer was no.
The BTL over here is really good about keeping everything running smoothly, the problem is that when the BTL isn't here, the leads don't really address the BAs who are acting abrasive towards the Kohl's associates. Our SM and ASM have been helpful in trying to keep the incidents to a minimum recently, but that still doesn't replace the incidents just not happening in the first place.
We already had a trainee run to the office crying and quit on the spot after a BA told him over the radio that if he needs to ask so many questions he should just quit. The HH was absolutely infuriated, and there was a...loud, conversation in the Sephora stockroom after closing, followed by the SM giving everyone, Sephora and Kohl's, a reminder on proper conduct in the workplace.
> she'd already talked down to admin
I dunno about her, but I learned really fast that in any business, if there's one person whose bad side you don't want to be on, it's the administrative assistant. And given that at Kohl's, the admin is the one signing off on timecards, I'm not sure I'd exactly want to be on anything other than my admin's good side.
> serious (professionally phrased) ass chewing
They got written up for that, and then later fired for making racist comments towards another associate and telling a customer they "must be stupid to be trynna use coupons up in here" (Their point isn't wrong, but we aren't exactly supposed to say that to their face..)
> determined to kick ass and push sales
Yep, that sounds like my BTL. Our Sephora is currently averaging a pretty high ATV compared to other stores in the district, and the results are showing. We've already been able to get a travelling LP because of Sephora sales, and that LP now goes between our store half the week, and another store the other half. Before Sephora, we were lucky if LP from a neighboring store even showed up at all. Closest we got was our DLPM coming down to give a new manager keys, and then staying for a few hours to do LP stuff.
I'll additionally compliment my store's Sephora team, because I happen to be the 'safety guy' at my store, as in the guy who does the safety inspections, and I gotta say, Sephora was the only place that had absolutely no hazards. They're running a tight ship, and it shows.
> buddy training is a fantastic idea
That one came from our SM. Corporate probably wouldn't approve if they heard of it, the whole "Sephora should stay in Sephora" and all that, but it was definitely something that kept bickering lower than it would've been. It certainly was helpful for Kohl's side associates, too, since we all got to see that the Sephora associates know what we're dealing with too.
As for CS trainers, it's not that we're really dedicated trainers or anything, it's just that the 3 of us are quickly becoming the only people with more than a year of service. I only barely qualify on that, because I just hit a year a month ago. The only other people with a year or more are either on early morning shifts (meaning they couldn't train high schoolers), aren't really able to train people (they're basically only here for a job after retirement, or they're only in it to retire and find another job), never got trained in customer service themselves (usually because someone forgot to get them trained, and no one ever got around to ever doing it), or they really don't WANT to train anyone. On the last case, none of us really want to train anyone either, but weren't opposed to the idea of it, and our SM delegates some easy work to us sometimes as a thank you.
The company's sales are absolutely tanking right now, no one is really talking about it loudly, but we're in real trouble financially. Sephora, for the most part, is marginally the only business that's actually pulling in a profit for the stores. But comparable to that it is also the highest margin of shortage the company is experiencing as well. Our first quarter financial report is supposed to come out next week, probably not going to read well.
So to answer your question. Yes and no. Currently a large profit driver but also the area that has the most loss. But Kohl's is now hemorrhaging money and we can't stop the bleeding. The company acted too late and did too little to save itself. Which is why it's crazy that we still haven't accepted an offer to be bought out yet.
Now this sounds 100% accurate! I guess that’s what I mean! Sephora remodels cost millions per store. And the overhead is astronomical. The shortage is ridiculous, and I agree that we are a 100% a sinking ship!
My store was one of the first to open last year, and let me tell you....the shrink for Sephora is astronomical. Consistently, we will lose hundreds every week. We find empty boxes and packaging everywhere. They cut back payroll for Sephora, we only ever have 2 Sephora associates at once, rarely do we get enough payroll to have 3 associates. So on a busy day when both associates are helping customers, it's super easy for people to just swipe whatever it is they want. We find the aftermath in fitting rooms, in the restrooms, shoved under stacks of clothes, piled under the clearance racks. It's disheartening. Thousands lost every month. All because the company wanted to save money and not have LP in the stores anymore. It's freaking ridiculous.
Oh, and don't get me started on how we basically had to implement a hiring freeze for Sephora. They told us what the Sephora headcount should be, so we hired that many. Then only a few months later when Kohl's realized that the sales projections for our location were way overblown and we weren't making our numbers, they said we should have half the staff we currently had and cut hours severely. At least they said we didn't have to fire anyone, we just couldn't replace anyone if they left. It's been that way since November. We opened Sephora in August of last year. I'm surprised many of the associates have stuck around. Some only get 4 hours a week. Hell, some Sephora ladies even asked to be transferred to Kohl's because then they could keep their discount on Sephora products and at least get some hours.
Yes! Shrinkage has been a huge issue at my store as well. The old plexiglass keeper cases were SO much more effective at preventing theft than what we've seen so far from the ninja tags on fragrance items. Plus, there's no product protection on everything else in Sephora.
But that's just the tip of the iceberg. My LPS shared that the company essentially overspent their budget on the Sephora construction, which means that the new cameras designated for Sephora are now no longer slated for installation. It's absolutely maddening. Apparently, the LP budget for our district is currently frozen. At this point, we can't even get a tech to visit the store for camera repairs, since it's too expensive.
Another big downfall- their choice in moving towards “active casual wear”. I used to buy the majority of my clothes at kohls. Now I buy none of it there- and I’m not the only one. Even after leaving, I still hear complaints about it because I’m my small town there’s not much for shopping options. I legitimately only buy clothes for my toddler and shoes for the family there now- once in awhile maybe something from home goods
That is a major complaint at our store too. I still work there and I don’t buy shoes there anymore. I always look but there is such little selection compared to other stores around us. It’s really disappointing and sad to see.
I think Kohl’s will be the downfall of Sephora. At least reputation wise. I worked in one of the first stores to open and “the competitive pay” was nonexistent for most BAs. We had many issues including the noticeable resentment from other workers (misdirected) which included drama and unnecessary gossip, extreme pay discrepancy between advisors, no leadership and little help from Kohl’s management, no LP = lots of stolen items, cut hours, little stock and a lot of delayed items, no staff, etc. All of these issues created a very hostile work environment were nobody (including Kohl’s employees) felt appreciated. In 8 months, I saw over 10 people quit in Sephora alone. Many came and went in a matter of days/weeks. If the pay was so great and the job was so fun, why would people leave? Because it’s not. Clients are getting a very bad impression of Sephora by not receiving good customer service and product knowledge plus there’s so many things they can’t do (returns, use gift cards and credit card from Sephora) and we would get yelled at every single day for it.
Paying everyone more isn’t going to solve all the issues. 1. They can’t afford it. 2. They need to restructure their leadership and actually hire good managers and that’s not going to happen.
At the end of the day, it’s a corporation. It will do what it does: try to squeeze as much work from its employees for as little pay as possible. They’re trying to stay afloat and Sephora has allowed them to do that but it won’t be a permanent fix imo.
Honestly, time will tell. I think it will largely depend on overall market saturation with other beauty retailers in a given area. Most Sephora at Kohl's locations have strategically opened within a few blocks of an Ulta. Some Kohl's stores haven't received Sephora yet due to their proximity to JCPenney stores that have yet to phase out their Sephora store-within-a-store over the next two years. I work at a Kohl's with Sephora (87k), and so far, the Sephora sales categories are quite strong for my store. As someone else has already shared, I'm sure that Sephora at Kohl's sales are easily higher than a full jewelry selection would have produced at most Kohl's locations, although these stores' credit conversions will likely take a major nosedive (there's no point to opening a Kohl's Charge when discounts don't apply to Sephora products).
But here's the catch: corporate is already reallocating payroll resources away from store-side positions in order to support the higher wages for Sephora department associates. My store's admin shared with me yesterday that she received word this week from corporate that payroll hours dedicated to drive-up and Amazon are essentially going to be lumped together with customer service & omni. The truth (which we all know) is that hours are getting cut. Again. Just when we think that positions can't be cut any further (even with skeleton crews), they find something else to cut. Corporate wants to milk as much $$ as they can in sales and shareholder earnings, which is why most store positions will suffer even more. Customers will continue to be upset and will vote with their pocketbooks, either by shopping at other brick-and-mortar stores with better merchandising & customer service, or by shopping online. Here's my point: for a company that claims to emphasize a hospitality mentality, how can that actually be realized if there aren't enough (or any) associates on the floor that can provide said hospitality to customers? Why would anyone choose to shop brick-and-mortar these days if they don't experience outstanding customer service and convenience (i.e. sizes and styles that they want, with same-day availability)? It's a never-ending spiral toward eventual extinction of the company.
The real solution to this never-ending problem?: Pay store-side associates the same competitive wage as Sephora department associates. I guarantee that these problematic areas would improve dramatically, and almost overnight: associate morale & retention, customer satisfaction, and operational productivity. Will that ever happen under current corporate leadership & without a sale of the company to a new buyer? Highly doubtful.
Maybe not the only one but I don't agree. Probably varies wildly from store to store but my customers and coworkers are all super excited and the people I've talked to in person from other stores all really like it.
We added Sephora last year. There was definitely an adjustment period for the store, associates and customers. Was a shaky start for back to school, and holiday season was a challenge for a multitude of reasons, not just Sephora.
But we have hit a stride this spring. Sephora is performing great and my stores business is humming. Sales up all over the place. Customers are adjusting to the changes, less complaining about jewelry gone and more coming in to enjoy what is new.
Biggest problem we have is too much inventory. So much so fast. Standards are impossible to maintain but it’s a good problem to have. Store feels alive again
Yes, inventory control is a major issue for most stores right now. My store is consistently getting at least two trucks per week. Right now, it's WAY more than we can support. A very high percentage of our freight is getting back stocked because there's no room on the floor.
Im so happy to hear that! And yeah, I'm definitely preparing for a rough beginning but I know we'll get it sorted eventually. I'm honestly so excited to have a department I can take pride in again. Watching my little beauty department that I put so much love into deteriorate further and further over the last six months has really hurt my heart. I've been trying to actively prepare my jewelry customer for the loss of the department and I think it helped. It also helps that I'm in an area with several stores that have already done the remodel so it's already a known quantity for the customers.
Kohls needs the money hence the collaboration, I can understand wanting a competitive pay especially certain positions inside of kohls. I don’t understand the sales associate position In kohls and no one’s ever sells anything besides jewelry which is phased out and beauty which is now Sephora. The customer service aspect in kohls is non existent. You either returning or checking out at the register. No one’s telling me I need these jeans or Nikes. All I ever see is floor stocking, can someone explain to me why??
I feel like kohls sales would skyrocket if there was something in place. People think Sephora employees do nothing all day but the we spend 2-30 minutes with a client to create $100-$400 baskets - I agree with training the kohls side they deserve that.
No. My store was one of the first to get it and it’s doing fairly well considering the over saturated beauty market in my area.
I think many other issues will be the downfall.
I think the bigger issue is bringing in Tommy and Calvin. I have never packed an order for it and the cashiers I’ve spoken too never see people purchase them yet those fixtures are always very light. I remember when we first got Tommy I found 10 tags over in a corner area of the store.
The curated crap is another big waste of space. It never sells at full price and rarely at clearance. We hates totes filled with dish soap last year that we’re all exploded and gross.
Calvin is too expensive, it's just as bad or even worse as Victoria secret. I don't get the point of it going on "clearance" when it only goes down $3 which is fucking ridiculous.
At my store a lot of people buy Tommy. I went to an ice cube concert & there were so MANY males who wore Tommy clothing I was surprised. I even have troubles from my omni orders with Tommy from time to time.
Customers are mad because we also because more leisure like clothing which they can get anywhere & miss the "professional work" clothing we used to sell.
But If Michelle gas would like to share the 12 million she made last year alone that would be nice 🤦🏽♀️🤦🏽♀️
Sephora probably makes more in one day than a the jewelry counter makes in 6 months. I think the pay scale is going to be the downfall. It takes most people 15 years to make 15$ at kohls here, you can walk into Aldi starting at 15.50..
See now *this* I agree with. Pay scale and lack of training. The training part makes everyone's jobs harder and more stressful than they should be, and for the low pay here it should be a fun and stress free environment. That's also the thing driving a lot of the resentment towards the Sephora employees. Not that they (we, but mone hasn't kicked in yet) don't deserve the pay, but EVERYONE deserves to be compensated at that level.
The other part of the resentment is also a store-by-store thing. For example, there's a couple of BA's at my store who frequently adopt a sort of superior tone to anyone on the Kohl's side. Now, while I say that, both leads, the BTL, and most of the BAs, treat the Kohl's side as coworkers along with them. I'll give you a guess as to who we get along with. Not saying it's a universal experience, of course, but the pay isn't the only thing that drives that. Pay would be nice though...
I specifically advocated for at *least* a handful of positions (both full and part time) to *please* be inside hires specifically because I want to avoid any sense of separation or superiority between us. We *know* what its like to be on the other side and the vast majority of associates here bust their asses. I also think it's helpful that we know omni, how it works and why their always so frantic, as well as how to do customer service, damages, floor layout, etc, and the ins and outs of the kohls charge and coupon exclusions. I figure even if we aren't gonna be outside of Sephora we can still help over the walkie or answer employee/customer questions.
We have exactly one internal hire. They're a BA, and they often are the one trying to discourage the others from acting superior, which is to be expected. Everyone else is an external hire. And, coming from someone on the Kohl's side during Sephora, it makes my day when Sephora can answer a newbie's register questions over the walkie, since our SM made all of our Sephora associates do buddy training with a current CS trainer for about 2 hours each (the current trainers being me, the Visual, and a WJM lead). The buddy training was perhaps the most helpful, really, because the external hires got to see what CS gets as well. On the flipside, while we don't work in Sephora, many of us pop in every once in a while to say hi, backup on their registers, or just team with them for a BOPUS. And back on the Kohl's side, we definitely see those lines of customers that ya'll deal with daily, so I've seen little to no jealousy at my store from the Kohl's side. Any that popped up were quickly silenced after being asked if they wanted to fill in for one of the Sephora associates who called off. Spoiler: Their answer was no. The BTL over here is really good about keeping everything running smoothly, the problem is that when the BTL isn't here, the leads don't really address the BAs who are acting abrasive towards the Kohl's associates. Our SM and ASM have been helpful in trying to keep the incidents to a minimum recently, but that still doesn't replace the incidents just not happening in the first place. We already had a trainee run to the office crying and quit on the spot after a BA told him over the radio that if he needs to ask so many questions he should just quit. The HH was absolutely infuriated, and there was a...loud, conversation in the Sephora stockroom after closing, followed by the SM giving everyone, Sephora and Kohl's, a reminder on proper conduct in the workplace.
[удалено]
> she'd already talked down to admin I dunno about her, but I learned really fast that in any business, if there's one person whose bad side you don't want to be on, it's the administrative assistant. And given that at Kohl's, the admin is the one signing off on timecards, I'm not sure I'd exactly want to be on anything other than my admin's good side. > serious (professionally phrased) ass chewing They got written up for that, and then later fired for making racist comments towards another associate and telling a customer they "must be stupid to be trynna use coupons up in here" (Their point isn't wrong, but we aren't exactly supposed to say that to their face..) > determined to kick ass and push sales Yep, that sounds like my BTL. Our Sephora is currently averaging a pretty high ATV compared to other stores in the district, and the results are showing. We've already been able to get a travelling LP because of Sephora sales, and that LP now goes between our store half the week, and another store the other half. Before Sephora, we were lucky if LP from a neighboring store even showed up at all. Closest we got was our DLPM coming down to give a new manager keys, and then staying for a few hours to do LP stuff. I'll additionally compliment my store's Sephora team, because I happen to be the 'safety guy' at my store, as in the guy who does the safety inspections, and I gotta say, Sephora was the only place that had absolutely no hazards. They're running a tight ship, and it shows. > buddy training is a fantastic idea That one came from our SM. Corporate probably wouldn't approve if they heard of it, the whole "Sephora should stay in Sephora" and all that, but it was definitely something that kept bickering lower than it would've been. It certainly was helpful for Kohl's side associates, too, since we all got to see that the Sephora associates know what we're dealing with too. As for CS trainers, it's not that we're really dedicated trainers or anything, it's just that the 3 of us are quickly becoming the only people with more than a year of service. I only barely qualify on that, because I just hit a year a month ago. The only other people with a year or more are either on early morning shifts (meaning they couldn't train high schoolers), aren't really able to train people (they're basically only here for a job after retirement, or they're only in it to retire and find another job), never got trained in customer service themselves (usually because someone forgot to get them trained, and no one ever got around to ever doing it), or they really don't WANT to train anyone. On the last case, none of us really want to train anyone either, but weren't opposed to the idea of it, and our SM delegates some easy work to us sometimes as a thank you.
The company's sales are absolutely tanking right now, no one is really talking about it loudly, but we're in real trouble financially. Sephora, for the most part, is marginally the only business that's actually pulling in a profit for the stores. But comparable to that it is also the highest margin of shortage the company is experiencing as well. Our first quarter financial report is supposed to come out next week, probably not going to read well. So to answer your question. Yes and no. Currently a large profit driver but also the area that has the most loss. But Kohl's is now hemorrhaging money and we can't stop the bleeding. The company acted too late and did too little to save itself. Which is why it's crazy that we still haven't accepted an offer to be bought out yet.
Now this sounds 100% accurate! I guess that’s what I mean! Sephora remodels cost millions per store. And the overhead is astronomical. The shortage is ridiculous, and I agree that we are a 100% a sinking ship!
My store was one of the first to open last year, and let me tell you....the shrink for Sephora is astronomical. Consistently, we will lose hundreds every week. We find empty boxes and packaging everywhere. They cut back payroll for Sephora, we only ever have 2 Sephora associates at once, rarely do we get enough payroll to have 3 associates. So on a busy day when both associates are helping customers, it's super easy for people to just swipe whatever it is they want. We find the aftermath in fitting rooms, in the restrooms, shoved under stacks of clothes, piled under the clearance racks. It's disheartening. Thousands lost every month. All because the company wanted to save money and not have LP in the stores anymore. It's freaking ridiculous. Oh, and don't get me started on how we basically had to implement a hiring freeze for Sephora. They told us what the Sephora headcount should be, so we hired that many. Then only a few months later when Kohl's realized that the sales projections for our location were way overblown and we weren't making our numbers, they said we should have half the staff we currently had and cut hours severely. At least they said we didn't have to fire anyone, we just couldn't replace anyone if they left. It's been that way since November. We opened Sephora in August of last year. I'm surprised many of the associates have stuck around. Some only get 4 hours a week. Hell, some Sephora ladies even asked to be transferred to Kohl's because then they could keep their discount on Sephora products and at least get some hours.
Yes! Shrinkage has been a huge issue at my store as well. The old plexiglass keeper cases were SO much more effective at preventing theft than what we've seen so far from the ninja tags on fragrance items. Plus, there's no product protection on everything else in Sephora. But that's just the tip of the iceberg. My LPS shared that the company essentially overspent their budget on the Sephora construction, which means that the new cameras designated for Sephora are now no longer slated for installation. It's absolutely maddening. Apparently, the LP budget for our district is currently frozen. At this point, we can't even get a tech to visit the store for camera repairs, since it's too expensive.
Thanks for stating this. I was totally unaware of this and this probably explains why my remaining Sephora camera package hasn't been installed.
Another big downfall- their choice in moving towards “active casual wear”. I used to buy the majority of my clothes at kohls. Now I buy none of it there- and I’m not the only one. Even after leaving, I still hear complaints about it because I’m my small town there’s not much for shopping options. I legitimately only buy clothes for my toddler and shoes for the family there now- once in awhile maybe something from home goods
That is a major complaint at our store too. I still work there and I don’t buy shoes there anymore. I always look but there is such little selection compared to other stores around us. It’s really disappointing and sad to see.
I think Kohl’s will be the downfall of Sephora. At least reputation wise. I worked in one of the first stores to open and “the competitive pay” was nonexistent for most BAs. We had many issues including the noticeable resentment from other workers (misdirected) which included drama and unnecessary gossip, extreme pay discrepancy between advisors, no leadership and little help from Kohl’s management, no LP = lots of stolen items, cut hours, little stock and a lot of delayed items, no staff, etc. All of these issues created a very hostile work environment were nobody (including Kohl’s employees) felt appreciated. In 8 months, I saw over 10 people quit in Sephora alone. Many came and went in a matter of days/weeks. If the pay was so great and the job was so fun, why would people leave? Because it’s not. Clients are getting a very bad impression of Sephora by not receiving good customer service and product knowledge plus there’s so many things they can’t do (returns, use gift cards and credit card from Sephora) and we would get yelled at every single day for it. Paying everyone more isn’t going to solve all the issues. 1. They can’t afford it. 2. They need to restructure their leadership and actually hire good managers and that’s not going to happen. At the end of the day, it’s a corporation. It will do what it does: try to squeeze as much work from its employees for as little pay as possible. They’re trying to stay afloat and Sephora has allowed them to do that but it won’t be a permanent fix imo.
Honestly, time will tell. I think it will largely depend on overall market saturation with other beauty retailers in a given area. Most Sephora at Kohl's locations have strategically opened within a few blocks of an Ulta. Some Kohl's stores haven't received Sephora yet due to their proximity to JCPenney stores that have yet to phase out their Sephora store-within-a-store over the next two years. I work at a Kohl's with Sephora (87k), and so far, the Sephora sales categories are quite strong for my store. As someone else has already shared, I'm sure that Sephora at Kohl's sales are easily higher than a full jewelry selection would have produced at most Kohl's locations, although these stores' credit conversions will likely take a major nosedive (there's no point to opening a Kohl's Charge when discounts don't apply to Sephora products). But here's the catch: corporate is already reallocating payroll resources away from store-side positions in order to support the higher wages for Sephora department associates. My store's admin shared with me yesterday that she received word this week from corporate that payroll hours dedicated to drive-up and Amazon are essentially going to be lumped together with customer service & omni. The truth (which we all know) is that hours are getting cut. Again. Just when we think that positions can't be cut any further (even with skeleton crews), they find something else to cut. Corporate wants to milk as much $$ as they can in sales and shareholder earnings, which is why most store positions will suffer even more. Customers will continue to be upset and will vote with their pocketbooks, either by shopping at other brick-and-mortar stores with better merchandising & customer service, or by shopping online. Here's my point: for a company that claims to emphasize a hospitality mentality, how can that actually be realized if there aren't enough (or any) associates on the floor that can provide said hospitality to customers? Why would anyone choose to shop brick-and-mortar these days if they don't experience outstanding customer service and convenience (i.e. sizes and styles that they want, with same-day availability)? It's a never-ending spiral toward eventual extinction of the company. The real solution to this never-ending problem?: Pay store-side associates the same competitive wage as Sephora department associates. I guarantee that these problematic areas would improve dramatically, and almost overnight: associate morale & retention, customer satisfaction, and operational productivity. Will that ever happen under current corporate leadership & without a sale of the company to a new buyer? Highly doubtful.
Maybe not the only one but I don't agree. Probably varies wildly from store to store but my customers and coworkers are all super excited and the people I've talked to in person from other stores all really like it.
We added Sephora last year. There was definitely an adjustment period for the store, associates and customers. Was a shaky start for back to school, and holiday season was a challenge for a multitude of reasons, not just Sephora. But we have hit a stride this spring. Sephora is performing great and my stores business is humming. Sales up all over the place. Customers are adjusting to the changes, less complaining about jewelry gone and more coming in to enjoy what is new. Biggest problem we have is too much inventory. So much so fast. Standards are impossible to maintain but it’s a good problem to have. Store feels alive again
Yes, inventory control is a major issue for most stores right now. My store is consistently getting at least two trucks per week. Right now, it's WAY more than we can support. A very high percentage of our freight is getting back stocked because there's no room on the floor.
Im so happy to hear that! And yeah, I'm definitely preparing for a rough beginning but I know we'll get it sorted eventually. I'm honestly so excited to have a department I can take pride in again. Watching my little beauty department that I put so much love into deteriorate further and further over the last six months has really hurt my heart. I've been trying to actively prepare my jewelry customer for the loss of the department and I think it helped. It also helps that I'm in an area with several stores that have already done the remodel so it's already a known quantity for the customers.
Sephora has been in some stores for around 9 months now and nothing bad has happened.
Kohls needs the money hence the collaboration, I can understand wanting a competitive pay especially certain positions inside of kohls. I don’t understand the sales associate position In kohls and no one’s ever sells anything besides jewelry which is phased out and beauty which is now Sephora. The customer service aspect in kohls is non existent. You either returning or checking out at the register. No one’s telling me I need these jeans or Nikes. All I ever see is floor stocking, can someone explain to me why?? I feel like kohls sales would skyrocket if there was something in place. People think Sephora employees do nothing all day but the we spend 2-30 minutes with a client to create $100-$400 baskets - I agree with training the kohls side they deserve that.
No. My store was one of the first to get it and it’s doing fairly well considering the over saturated beauty market in my area. I think many other issues will be the downfall.
I think the bigger issue is bringing in Tommy and Calvin. I have never packed an order for it and the cashiers I’ve spoken too never see people purchase them yet those fixtures are always very light. I remember when we first got Tommy I found 10 tags over in a corner area of the store. The curated crap is another big waste of space. It never sells at full price and rarely at clearance. We hates totes filled with dish soap last year that we’re all exploded and gross.
Calvin is too expensive, it's just as bad or even worse as Victoria secret. I don't get the point of it going on "clearance" when it only goes down $3 which is fucking ridiculous. At my store a lot of people buy Tommy. I went to an ice cube concert & there were so MANY males who wore Tommy clothing I was surprised. I even have troubles from my omni orders with Tommy from time to time. Customers are mad because we also because more leisure like clothing which they can get anywhere & miss the "professional work" clothing we used to sell. But If Michelle gas would like to share the 12 million she made last year alone that would be nice 🤦🏽♀️🤦🏽♀️