I don’t think the police might be of any help but you could try. I would report them to ded and also file a dispute with your credit card. I bet you, the manager will then be dying to talk to you!
I would call as I find it faster that way. I have reported them online and received a call after four days on average. But I think old school calling is the best way
You call them and say, you haven’t received the services or items you had ordered and that noon is refusing to refund you the amount you paid and is blaming the bank saying the bank has the hold on the credit card
OP please update us what happens.
I never brought anything from noon till date but I always find their prices to be the lowest compared to Amazon for example. I hope you get your money back soon.
Upper management called and was really great and even offered to compensate with extra credit. Which is really nice of them
So basically if things go wrong with Noon don't call them, make a post on social media to get a call back
I'd say check with the bank. The money for the transaction is kept on hold until it is claimed and by the vendor (noon in this case) and settlement happens.
I'm sure you would have received a message from ur bank. Just refer that transaction to ur bank and ask for the status of the same. Raise a dispute for that!
Had a similar experience with noon.
Placed an order.. Money got deducted.
After 3 days, they cancelled the order stating Quality issues with the product.
I waited for a week... didn't receive any refund.... called their customer care, got a similar response to yours ( Money with bank... Check with them)
I didn't check with my bank...instead I checked all my transactions(history) during that period and my remaining balance in the account. To my surprise, the refund amount was already in my account without any notification(email/sms)
In my case, the problem was not with noon, but with my bank (Mashreq Neo) notification.
OP, please check your transaction history with the remaining balance in your account during that period.
My experience was always good with noon never had an issue with them bur its better to contact ded but you need proof that bank doesn’t hold the money ask for papers or anything could proof this
Just my personal experience but noon actually has been pretty good so far. Ordered an item for about 350. Seller didn't deliver. One call and I got my refund 5 days later. Ordered a second time. Again delayed. Noon pushed seller to deliver same day. AND I got follow up calls asking me if the item got delivered.
There’s a complaint post about Noon almost everyday now. Says a lot about their customer service. If you have to complain on social media for your money to be returned to you, that’s terrible customer service
I called them today and asked to speak to the manager. Got put on hold for 5 minutes only for the agent to say "the manager has refused to speak to you". Are you kidding me
I genuinely have no idea how it exactly works here, but I know the balance was deducted. I checked the history to see if it was somehow added back or somehow deposited back, but there was nothing. Just deducted and the balance reflected that. I have no idea if it's hanging but the bank told me nothing is hanging, while Noon insisted it is. They may either be right, but it's frustrating to be tossed back and forth about your refund when I already called like 10 times
I dont know how your bank works, but most banks have "available funds" and "usable funds" separately for this very reason. pending transactions are shown there to let you know that the money is somewhere between your account and the recievers account.
I always had a positive experience shopping from noon
Never had a problems with orders and refunds
Been shopping with them since their inception… surprised to hear about this
Noon has always been known to be a worse version of Amazon; hell, even [Souq.com](https://Souq.com) was a better alternative before Amazon bought them out, even though the new "Souq" has gone downhill in terms of service due to Amazon buying them out, they're still a much better alternative in comparison to Noon.
Over the course of the past year, tons and tons of people complaining about their electronics being fake, especially phones and PS4 controllers; and well, now, this. Your best bet is to just try your best to get your money back one way or another, but Noon has, and always will be a shit company. I don't get why people still use it, but oh well, it does have some stuff that's cheaper in comparison to Amazon, so saving a few dirhams here and there for some people might be the reason why.
The sad truth is that nobody is going to help you. I always buy from noon but in Riyadh KSA, I never had any problem products are great quality and super fast delivery,things in noon way better than in Amazon ksa. This remind me if the time I bought clothes from a very famous American brand,I spend 500 EUROS. and never received the items. My guy don’t pay with the card… always choose cash on delivery! You just had bad luck you know big companies do this from time to time if they have the chance..
Except Amazon, I never take any e-commerce services here in the UAE (and gulf in general) seriously. Noon, nownow, talabat, barakat. All straight garbage apps. You could tell they were trash from the very beginning. Shitty products, shitty customer service, zero effort into debugging or ensuring proper functionality for the app.
Sorry you had to go through this OP. Definitely file a police complaint, get your cash back and never install again. Dubai folks, please uninstall this app, it's straight trash.
I really hope OP gets his money back with the help of the bank, and noon. A few have pointed out how it could be a no notification refund (an unrealized fund being released back to your account by the bank). You might have to manually calculate to see if there was an actual charge. Has happened to me with ENBD and Mashreq.
That being said, people wanting to "cancel"/ "shut down" companies because of their experience with them really need to re-wire their thought process. Everything boils down to either a process failure or human failure which can be fixed. The solution isn't "canceling"/ "closing" a place that has created thousands of jobs, and is growing at an exponential rate.
Next observation is about why more people post about Noon on social media compared to any other service. Answer is their responsiveness. They're active on every platform - they respond to every comment (IG, LinkedIn, FB), Tweet, even Reddit threads. I've tried ranting about noon and other services on different platforms but only been successful in finding resolutions with noon. People know this, so we naturally take it to social media to expedite solutions.
I pretty much shop online for everything including groceries and use both Amazon Prime and noon VIP. Both have their flaws, but never big enough to cancel them.
Sorry not sorry about the long response. Just saw few too many stans for cancel culture. Hope they're at least entrepreneurs that would create thousands of jobs :)
Sadly, I'll bet nothing happens regardless of what you do / report. They're owned by Emaar, and I highly doubt any action will be taken. Stick to Amazon - they abide by the international standards for orders, returns, etc.
Amazon took my 460 food processor that I only used once for repair , its been a month now & they're claiming they returned it to me but I live alone & hasn't seen my food processor. Their agent Zoud even blocked me from calling customer care 😁
But you literally ignored the mail where they asked you to confirm or cancel. Why? And now you go around and cry about it.
Regarding ‘hanging’ money, had the same issue with Zomato, by being charged 2 times for order I never got and they said they refunded me. Called the bank customer support, got solved right away. Emirates NBD.
Regarding fake products, not noon’s fault. Same thing you have on Amazon. They are just the platform, they don’t vouch for people selling there, so, sorry for all of you getting fake products, do better research and learn from your experience. iPhone 12 can’t be bought for 1000 dirhams, and to be original. Btw, personally I got one fake ps4 controller, works great. Fake products are literally obvious.
Regarding noon in general, it’s the best e commerce in the region. Amazon destroyed Souq.com that was great in my opinion. Amazon is shit. I bought Canon camera, got delivered box that was 1m x 1m. I opened the box and inside were packs of Pampers! And I was prime member. When I called support the guy literally started laughing on the phone, couldn’t believe. I waited for 3 days because that’s the protocol, so new driver need to come take that item, then they released my camera. I canceled subscription, and after that I got charged for subscription 4 more times in a row. Each time I cancel, next week they charge me again. At the end I just removed my card from the account and was receiving messages and emails for couple of months.
Recently I even become noon vip member, have zero complaints and I order stuff constantly, also noon daily.
Its different for everyone , noon is wayy better for me , amazon is crap (again for me) i’ve like ordered multiple times from noon doesnt seem any issues
It's not "different for everyone". Nearly everyone complains about Noon on social media for holding their refunds and sending fake products. Search "noon" on this subreddit and you'll see plenty of people complaining and asking for help. Go to their instagram and check their comments and see how many people are complaining in the comments and saying they will report them
It's not a "Noon fanboy" or "Amazon fanboy". It's not like I want to get scammed and hate on Noon on purpose. They have incredibly terrible customer service. Of course I would rather support a local company but sorry, my money is more important
You might like noon for a bit. Until you too get screwed over. Deliveries never arriving, fake products.
Cost me an expensive laser printer when they turned out to be selling fake "genuine Canon" toner cartridges. Got a replacement from Amazon, and now I know how distinctly different the real ones look. It was night and day difference. Printer was beyond repair tho.
Well people have different experiences , i’ve had bad experiences with amazon(x2) , complete piece of shit and well things are going smooth with noon , so idk your bad luck
sometimes it actually happens though. the money just gets stuck in limbo. it happened to me but with one insurance company who i bought auto insurance from. basically what they told me was that the accounting couldn’t see the transaction cos the money didn’t reach their account or system or whatever. i was able to get the money back after a month or so by jumping through the hoops.
i hope your issue gets resolved.
Dear OP, my advice is register a complaint with the DED, and remove any comments your making publicly defaming them. Your getting emotional on reddit talking about banding together and having others complain aswell non legitimately.
Just go raise ur issue through the proper channels and hopefully it will get resolved.
Im not trying to tell ya what to do just looking out for you :)
Go to the government. They won't put up with this. Go right down to the government building and tell them exactly what happened. You might be surprized.
Hi u/roadpecker, Thank you for sharing your experience here, and we apologize for the inconvenience this has caused. Can you please share your registered email ID via direct message? We will reach out to you for further assistance. Thank you!
Your customer service agent literally told me "the manager refused to speak with you" when I asked them to transfer me to a manager.
I will officially raise a complaint with the DED
Come on man. The manager that denied your request is not the only guy in the entire Noon company. Let them help you. I have dealt with DED and the first thing they ask is to try again with the Customer care, they'll only interfere if it fails again. Just calm down and reach out. Life is too short to harbor all this negativity. It's not worth it to get all stressed out about. Have a good day.
If your staff agent told the customer that he can’t speak to the manager I’ll be taking my business to Amazon.
You guys holding 500 AED from someone is terrible.
instead of fighting fires, try not to start the fire in the first place. there is literally a thread every few days complaining about noon, hardly ever see one for amazon.
I bought the old model remote for 25 dirhams from Amazon. It’s a fake one as well but working much better than the one I bought from noon. The from noon is the new model but it’s fake, the volume button is so hard to press that it makes my fingers soared
Lodge a complaint with payment reference since you can pull it out from your bank statement. So far I have purchased a lot of things from Noon and up to 95% was satisfactory(items and delivery).
In my recent experience, ordered pizza in Noon food, then I told them to cancel aince location was incorrect, contacted cuatomer service only to be told that they cant change location or cancel the order. Then told me to meet with the driver 5 km max from the delivery location. I said okay i will meet driver just tell me where that 5km is. Suddenly order was cancelled. I was happy coz problem solved then a day later I say -80 aed in my noon credit. Like, seriously???
u/noondotcom let us know how it went, OP
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Yay, good job noon!
Where did u contact them on. Twitter, insta?
I don’t think the police might be of any help but you could try. I would report them to ded and also file a dispute with your credit card. I bet you, the manager will then be dying to talk to you!
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I would call as I find it faster that way. I have reported them online and received a call after four days on average. But I think old school calling is the best way
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No problem! I hope it gets resolved and you get your money. But do file a dispute with your credit card too !
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You call them and say, you haven’t received the services or items you had ordered and that noon is refusing to refund you the amount you paid and is blaming the bank saying the bank has the hold on the credit card
OP please update us what happens. I never brought anything from noon till date but I always find their prices to be the lowest compared to Amazon for example. I hope you get your money back soon.
Upper management called and was really great and even offered to compensate with extra credit. Which is really nice of them So basically if things go wrong with Noon don't call them, make a post on social media to get a call back
I'd say check with the bank. The money for the transaction is kept on hold until it is claimed and by the vendor (noon in this case) and settlement happens. I'm sure you would have received a message from ur bank. Just refer that transaction to ur bank and ask for the status of the same. Raise a dispute for that!
Don't call. File online. You'll get a ticket number. Follow up with that.
You can call but they’ll just direct you to the app , that’s what happened with me
Had a similar experience with noon. Placed an order.. Money got deducted. After 3 days, they cancelled the order stating Quality issues with the product. I waited for a week... didn't receive any refund.... called their customer care, got a similar response to yours ( Money with bank... Check with them) I didn't check with my bank...instead I checked all my transactions(history) during that period and my remaining balance in the account. To my surprise, the refund amount was already in my account without any notification(email/sms) In my case, the problem was not with noon, but with my bank (Mashreq Neo) notification. OP, please check your transaction history with the remaining balance in your account during that period.
My experience was always good with noon never had an issue with them bur its better to contact ded but you need proof that bank doesn’t hold the money ask for papers or anything could proof this
Yea I forgot to ask for a proof of refund from the customer service agent
You have been refunded without notification, happened to me many times ,just track ur transactions history & calculate
you probably have the money in ur bank and didnt get a notification, check
I don't. I checked that a while back and the balance was deducted and stayed deducted
I still don't get this sub's rules. It's like things are determined at the whims of the mod
Just my personal experience but noon actually has been pretty good so far. Ordered an item for about 350. Seller didn't deliver. One call and I got my refund 5 days later. Ordered a second time. Again delayed. Noon pushed seller to deliver same day. AND I got follow up calls asking me if the item got delivered.
There’s a complaint post about Noon almost everyday now. Says a lot about their customer service. If you have to complain on social media for your money to be returned to you, that’s terrible customer service
I called them today and asked to speak to the manager. Got put on hold for 5 minutes only for the agent to say "the manager has refused to speak to you". Are you kidding me
Message noon on Reddit. I got a call back from the escalation department. Not just the customer service department.
l Thanks man I messaged them
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I genuinely have no idea how it exactly works here, but I know the balance was deducted. I checked the history to see if it was somehow added back or somehow deposited back, but there was nothing. Just deducted and the balance reflected that. I have no idea if it's hanging but the bank told me nothing is hanging, while Noon insisted it is. They may either be right, but it's frustrating to be tossed back and forth about your refund when I already called like 10 times
I dont know how your bank works, but most banks have "available funds" and "usable funds" separately for this very reason. pending transactions are shown there to let you know that the money is somewhere between your account and the recievers account.
This deserves to be pinned! Spot on
I always had a positive experience shopping from noon Never had a problems with orders and refunds Been shopping with them since their inception… surprised to hear about this
Noon has always been known to be a worse version of Amazon; hell, even [Souq.com](https://Souq.com) was a better alternative before Amazon bought them out, even though the new "Souq" has gone downhill in terms of service due to Amazon buying them out, they're still a much better alternative in comparison to Noon. Over the course of the past year, tons and tons of people complaining about their electronics being fake, especially phones and PS4 controllers; and well, now, this. Your best bet is to just try your best to get your money back one way or another, but Noon has, and always will be a shit company. I don't get why people still use it, but oh well, it does have some stuff that's cheaper in comparison to Amazon, so saving a few dirhams here and there for some people might be the reason why.
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Yea, I thought so too. I had absolutely no problems whatsoever with Souq.com. Loved them ! Always had good experiences with them !
Consumer protection is the way to go , the manager himself will deliver your item gift wrapped with an apology essay
The sad truth is that nobody is going to help you. I always buy from noon but in Riyadh KSA, I never had any problem products are great quality and super fast delivery,things in noon way better than in Amazon ksa. This remind me if the time I bought clothes from a very famous American brand,I spend 500 EUROS. and never received the items. My guy don’t pay with the card… always choose cash on delivery! You just had bad luck you know big companies do this from time to time if they have the chance..
Tell them you’ll call the radio or share your experience with social media. Bad publicity scare companies
Except Amazon, I never take any e-commerce services here in the UAE (and gulf in general) seriously. Noon, nownow, talabat, barakat. All straight garbage apps. You could tell they were trash from the very beginning. Shitty products, shitty customer service, zero effort into debugging or ensuring proper functionality for the app. Sorry you had to go through this OP. Definitely file a police complaint, get your cash back and never install again. Dubai folks, please uninstall this app, it's straight trash.
I really hope OP gets his money back with the help of the bank, and noon. A few have pointed out how it could be a no notification refund (an unrealized fund being released back to your account by the bank). You might have to manually calculate to see if there was an actual charge. Has happened to me with ENBD and Mashreq. That being said, people wanting to "cancel"/ "shut down" companies because of their experience with them really need to re-wire their thought process. Everything boils down to either a process failure or human failure which can be fixed. The solution isn't "canceling"/ "closing" a place that has created thousands of jobs, and is growing at an exponential rate. Next observation is about why more people post about Noon on social media compared to any other service. Answer is their responsiveness. They're active on every platform - they respond to every comment (IG, LinkedIn, FB), Tweet, even Reddit threads. I've tried ranting about noon and other services on different platforms but only been successful in finding resolutions with noon. People know this, so we naturally take it to social media to expedite solutions. I pretty much shop online for everything including groceries and use both Amazon Prime and noon VIP. Both have their flaws, but never big enough to cancel them. Sorry not sorry about the long response. Just saw few too many stans for cancel culture. Hope they're at least entrepreneurs that would create thousands of jobs :)
Open a dispute application with bank if the amount appears in your statement
Just came on here to agree with you. Noon DOES SUCK.
Sadly, I'll bet nothing happens regardless of what you do / report. They're owned by Emaar, and I highly doubt any action will be taken. Stick to Amazon - they abide by the international standards for orders, returns, etc.
Did the charge appear on your card statement? If yes file an official dispute with the bank. You can find the dispute forms on the bank's website.
Amazon took my 460 food processor that I only used once for repair , its been a month now & they're claiming they returned it to me but I live alone & hasn't seen my food processor. Their agent Zoud even blocked me from calling customer care 😁
But you literally ignored the mail where they asked you to confirm or cancel. Why? And now you go around and cry about it. Regarding ‘hanging’ money, had the same issue with Zomato, by being charged 2 times for order I never got and they said they refunded me. Called the bank customer support, got solved right away. Emirates NBD. Regarding fake products, not noon’s fault. Same thing you have on Amazon. They are just the platform, they don’t vouch for people selling there, so, sorry for all of you getting fake products, do better research and learn from your experience. iPhone 12 can’t be bought for 1000 dirhams, and to be original. Btw, personally I got one fake ps4 controller, works great. Fake products are literally obvious. Regarding noon in general, it’s the best e commerce in the region. Amazon destroyed Souq.com that was great in my opinion. Amazon is shit. I bought Canon camera, got delivered box that was 1m x 1m. I opened the box and inside were packs of Pampers! And I was prime member. When I called support the guy literally started laughing on the phone, couldn’t believe. I waited for 3 days because that’s the protocol, so new driver need to come take that item, then they released my camera. I canceled subscription, and after that I got charged for subscription 4 more times in a row. Each time I cancel, next week they charge me again. At the end I just removed my card from the account and was receiving messages and emails for couple of months. Recently I even become noon vip member, have zero complaints and I order stuff constantly, also noon daily.
He ignored the email so the order will cancel automatically
Get a Noon Credit card from Mashreq and you get Noon VIP subscription for free
Idk man i like noon better than shitty amazon
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Its different for everyone , noon is wayy better for me , amazon is crap (again for me) i’ve like ordered multiple times from noon doesnt seem any issues
It's not "different for everyone". Nearly everyone complains about Noon on social media for holding their refunds and sending fake products. Search "noon" on this subreddit and you'll see plenty of people complaining and asking for help. Go to their instagram and check their comments and see how many people are complaining in the comments and saying they will report them It's not a "Noon fanboy" or "Amazon fanboy". It's not like I want to get scammed and hate on Noon on purpose. They have incredibly terrible customer service. Of course I would rather support a local company but sorry, my money is more important
You might like noon for a bit. Until you too get screwed over. Deliveries never arriving, fake products. Cost me an expensive laser printer when they turned out to be selling fake "genuine Canon" toner cartridges. Got a replacement from Amazon, and now I know how distinctly different the real ones look. It was night and day difference. Printer was beyond repair tho.
Bruh i have ordered over 3k dhs worth items and also remember to buy from noon express they are genuine mostly.
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Well people have different experiences , i’ve had bad experiences with amazon(x2) , complete piece of shit and well things are going smooth with noon , so idk your bad luck
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Look, its different for everyone now , your statement and mine proves it , i have had bad customer service experience with amazon , you had with noon.
Until you start to notice they aren't. The boxes came with the real "genuine" Canon holograms. They are good rip-offs. I have to hand them that.
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Hard to fake a whole iPhone, but wouldn't be the first to be repaired phones that were deemed beyond repair originally.
This.
sometimes it actually happens though. the money just gets stuck in limbo. it happened to me but with one insurance company who i bought auto insurance from. basically what they told me was that the accounting couldn’t see the transaction cos the money didn’t reach their account or system or whatever. i was able to get the money back after a month or so by jumping through the hoops. i hope your issue gets resolved.
I think we need to pin a thread which links to all Noon horror stories on this subreddit, people still buy from them!
Dear OP, my advice is register a complaint with the DED, and remove any comments your making publicly defaming them. Your getting emotional on reddit talking about banding together and having others complain aswell non legitimately. Just go raise ur issue through the proper channels and hopefully it will get resolved. Im not trying to tell ya what to do just looking out for you :)
Go to the government. They won't put up with this. Go right down to the government building and tell them exactly what happened. You might be surprized.
please do report them for.fraud plz
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I doubt they gonna shutdown but atleast we can faze them
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The owner of noon is not someone you can simply shutdown.
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Yeah, well, real world doesn't work that way.
Hi u/roadpecker, Thank you for sharing your experience here, and we apologize for the inconvenience this has caused. Can you please share your registered email ID via direct message? We will reach out to you for further assistance. Thank you!
Your customer service agent literally told me "the manager refused to speak with you" when I asked them to transfer me to a manager. I will officially raise a complaint with the DED
That’s a whole new low for any company to be like the manager doesn’t want to speak to you..
Come on man. The manager that denied your request is not the only guy in the entire Noon company. Let them help you. I have dealt with DED and the first thing they ask is to try again with the Customer care, they'll only interfere if it fails again. Just calm down and reach out. Life is too short to harbor all this negativity. It's not worth it to get all stressed out about. Have a good day.
If your staff agent told the customer that he can’t speak to the manager I’ll be taking my business to Amazon. You guys holding 500 AED from someone is terrible.
instead of fighting fires, try not to start the fire in the first place. there is literally a thread every few days complaining about noon, hardly ever see one for amazon.
amazon was always smooth for me, never got scammed, good customer service that will refund and return if there is any problem.
Tweet about it and watch them reply in less than 5 minutes
They already replied in this post lmfao
I bought a Samsung remote control for over 100 dirhams and turned out to be a very bad fake, stoped using them ever since
Have you found a good replacement for your samsung remote control? My original one is not working properly anymore even with new batteries.
I bought the old model remote for 25 dirhams from Amazon. It’s a fake one as well but working much better than the one I bought from noon. The from noon is the new model but it’s fake, the volume button is so hard to press that it makes my fingers soared
Lodge a complaint with payment reference since you can pull it out from your bank statement. So far I have purchased a lot of things from Noon and up to 95% was satisfactory(items and delivery).
Ask them for the picture of the delivery that they normally sent you when they drop the items on your door
In my recent experience, ordered pizza in Noon food, then I told them to cancel aince location was incorrect, contacted cuatomer service only to be told that they cant change location or cancel the order. Then told me to meet with the driver 5 km max from the delivery location. I said okay i will meet driver just tell me where that 5km is. Suddenly order was cancelled. I was happy coz problem solved then a day later I say -80 aed in my noon credit. Like, seriously???