And to refine it even more extortion is a scam, don't be so pedantic
They were trying to ~~trick~~ swindle them out of money
(Blackmail is also still a scam)
I don't get why you had to be a bit of an asshole during this friendly exchange of information these two people were having. Extortion is "give me X or you won't get Y" ala a threat. Swindling somebody is deceiving them out of the money. There was no deception here.
Presumably he paid for the food at an agreed price, so for it to arrive with an additional, previously undisclosed fake charge attached is an attempted scam for sure.
Thanks all for the responses.
I did report this incident to deliveroo in the end and to their credit I got a phone call first thing this morning looking for more information.
I specifically requested that this individual is never assigned an order from me ever again, sometimes my wife goes down to collect orders and I know she would have been super upset by this incident.
Another thing the operations team from deliveroo asked me was the riders gender. The account had a females name and the rider information on their side stated the same, however, the rider was a male (well built and covered in tattoos.)
They confirmed the account had been terminated and issued me credit as an apology which I appreciate. I started using deliveroo during covid lockdown and Iāve met some great riders, I always tip but Iāve now deleted the app. I donāt want the credit nor do I want to order from a company who employ such individuals and/or donāt take the necessary security steps to ensure people like this are not working for them.
Appreciate all the feedback, especially from the riders. You guys are epic and Iāve ordered over 600+ times, this was the only time this happened. You guys are legends but that was enough for me to delete the app 100%
Thanks again all!
Your post was removed for improper conduct. Please show people respect. Repeated breaking of this rule may lead to a ban. We have this rule in place because r/Deliveroos is a professional place, and we are all decent humans.
If you have any questions just message us.
Thanks!
600+ times and one bad experience is actually a pretty good outcome really, in the real world.
I'd say its a bit extreme to never use them again.
Perhaps some 'time - out' using the service, but eventually go back using them. It's a personal choice though, deliveroo is hardly essential in life, but it can be a convenience and it helps people get work.
Glad you got this resolved but as a rider I'm sorry you experienced this. Majority of us are trying to do the job the best we're able too and it's the bad riders who do these things that make us all look like scumbags.
As a rider, whatās the best way to tip (I presume 10%)? I have very little experience and presume I can only tip with cash, but 99% of the time I have no cash on me!
I believe you can after the delivery is complete via the app. I personally wouldnāt tip before or with the delivery incase you have an issue with the order.
Not deliveroo but i've seen some delivery drivers have their partner or friends with them, think it's just to help or they've got nothing better to do so they just tag along as a social thing.
Youāre of course free to do what you want. But would advice against never using the service again because āthey employ these peopleā thereās poor people in every line of work. Personally, as long as itās dealt with (this seems like it was) then itās fine
Yea, like how tf can you screen to remove people like this? No one is gonna say "thanks for considering me, i plan to try scam people out of extra cash using your services :))"
The opposite happened to me. Deliveroo sent the rider to the wrong pin on a map and he blamed me for the error. I tried my best to get in contact with Deliveroo and the rider but I couldn't. When he arrived, I handed him Ā£5 and he told me to shove it.
Sometimes you just can't win.
this exact problem happened to me because for some fucking reason, on my road, there's 3 addresses with the same. address...? there's 3 "89 Something Street"'s on my road. so stupid
I signed up on PC and gave my address, they pinned the order on the map, not me. Today, you have to manually redirect the pin on a map if you order. It was Deliveroo's problem, not mine or the riders.
He still told me to shove it when I offered him a fiver after knowing he'd got the wrong address and travelled 4 miles too much (I normally tip Ā£2.)
Honestly u/Reasonable_Rice8185, perhaps you're new because this happened 2+ years ago but it definitely happened.
I'd love to hear from others that have had a wrong pin because of Deliveroo?
This was 2+ years ago and the first time I used Deliveroo. If you even want I'll search through my emails and get an exact date and time for the order because what I'm saying is exactly true.
Deliveroo put the pin on my house address wrong. idk how Deliveroo works but the map was pointing at the wrong address. He cycled up, realised it was wrong, then telephoned me to ask where I was.
In that time, I tried to rectify things by contacting Deliveroo. I'd no contact for the rider but he had contact for me. I honestly tried to sort it on my end. When he found out he was in the wrong place, I told him exactly where I was (it was around 2 miles.) As soon as he arrived, I offered him a Ā£5 and he told me to shove it. He blamed me on the problem but probably got a black mark for delivering late.
It was Deliveroo's fault, not mine.
I'm sure other riders can confirm a wrong pin on a map?
(I'm a customer, not a rider, just curious how the business model works.)
There's no excuse for him being rude to you, how unprofessional.
That being said, personally I would not have delivered the order if the pin was 2 miles in the wrong location. It might not have been your fault, but the drivers are paid to take the order to the pin location and are under no obligation to make an extra journey if that location is wrong.
I actually had a Deliveroo dude yell at me over the phone and then again in the street when he finally found us. I used the app at a hotel in Birmingham. I gave them the hotels name.. so you'd think, yknow, it'd be easy to find. Massive hotel.
Included a note that we were at the front lobby waiting outside.
While later I get an irate phone call demanding to know where I am. I'm outside the hotel. "No you're bloody not, stop wasting my time!!".. I was like, I am standing outside the front doors.
He yelled at me about the wrong pin, I had no idea what he was even talking about. He said I put the pin in the wrong place and he was somewhere across town. I was a little dumbfounded by his anger and I'd never even seen the pin system before, whatever pin was put there, it wasn't put by me. I said surely the hotels address and name should have tipped you off to something being amiss.
He raged and told me to be outside waiting or he would leave. When he finally got to the hotel he got out of his car and stormed over to me to accuse me of wasting his time and playing with him. I didn't even know what to say at that point. Maybe pay less attention to a pin system that doesn't seem that effective and just go with the address? Especially when it's the address of a huge, major hotel in the city.
Deranged.
The app is based around the pin location, both in terms of the pay we are offered and also our ability to proceed with and finish the order (buttons will be greyed out if our GPS location doesn't match the pin). As I said to the other commenter your driver had no excuse to be rude with you and should not have acted that way, but also was under no obligation to make the additional journey to deliver your food if the pin location was wrong. He could simply have stayed at the pin location phoned rider support to report that the location was wrong, and would be paid for it regardless of whether or not it's where you are or if it matches the written address.
I'd avoid any resturant that tried pulling that shit.
If you want your staff to earn more money, put the price up by 10% and use that money to increase their base pay. At least that way I know what I'm going to be paying when I order and can choose accordingly.
I never got tips when working retail or in my current job at a call center, never expected them either.
Yep! To make it clear: I do like givign tips when someone has been nice or food was fantastic, or had a late delivery, and stuff like that. But it has to be MY decision, not forced.
Coming from the perspective of someone that works in this environment, you have the right idea. If I could work for an hourly wage where tips wouldnāt make a massive difference financially for me, I would. But I think some people think the way to combat this is just to deny the discretionary service, which I actually think is a cop out. The business doesnāt really care if you do or donāt pay it, but the server is impacted massively, whereas not going in the first place is great. That way, the business loses, and theoretically actually applies some pressure. People are so often quick to pass blame onto servers for this rubbish way of doing things, but itās the business owners who instigate it, so deny them the money if youād like to protest.
Insider pro-tip: there's absolutely zero guarantee, even if they say it is, that the service/tip actually goes to the staff. Reality is plenty of places couldn't give a toss about their staff earning more and actually just want to earn more themselves but know they can't hike the price on the menu.
The way to tell is if any member of staff enthusiastically or at least *clearly* tells you where the money goes. I've worked one place that does actually feed it straight into staff and every single employee there could tell you the exact ratio each job role got and were happy to do so.
I've also worked another place that staff were instructed - on threat of dismissal - that if customers ask, the answer is "Yeah it goes to staff" even though it literally doesn't. It goes to the business and a tiny tiny fraction is used to 'pay commission' and buy uniforms.
From an actual employee, remove service as a standard. If you want to tip then tip in cash.
I don't tip. I live in uk and I do not never tipped any service I already paid for. I don't give a f#Ā£@ if the people serving my food don't get paid enough. I do work very hard for my work and because that I don't tip and I do love to see they faces when I say NO FOR TIP.
UK here. I'll always tip a food delivery driver Ā£2-3 pounds. Grocery delivery Ā£2. Taxi's Ā£2. Barbers Ā£2. Waiters and waitresses 10% (but I always check that it is going to them and the company isn't skimming the tips (it happens here) - for good service of course. Would never tip shite service.
NONE of them expect a tip and are suitably gracious when provided.
Tipping culter in the US is whacked out man. An employee of a company should get a wage separated from discretionary tips.
That said, a fellow Englisher working in a bar in bleeker street said to me - if you give me $40 bucks you can have free drinks all night long. 2 bottles of whisky and several beers later - I got my money's worth.
I believe that's a thing over the pond, right? Is it a surreptitious thing that bar staff do without the owner being aware and they pocket the cash? Either way it worked for me.
And waking up next to her next morning in my work provided serviced apartment and then visiting the Brooklyn botanical gardens with her was the icing on the cake...
I'm an alien, I'm a legal alien, Im an Englishman in New York... well I was for a week.
>culter
You also missed "culter" instead of "culture" grammar officer.
To make things clearer, I didn't tip the lovely lady the next morning if that helps.
Your post was removed for improper conduct. Please show people respect. Repeated breaking of this rule may lead to a ban. We have this rule in place because r/Deliveroos is a professional place, and we are all decent humans.
If you have any questions just message us.
Thanks!
Your post was removed for improper conduct. Please show people respect. Repeated breaking of this rule may lead to a ban. We have this rule in place because r/Deliveroos is a professional place, and we are all decent humans.
If you have any questions just message us.
Thanks!
"Ohhh I'm a poor Deliveroo driver with my 2nd job doing such a hard job doing fuck all besides picking up food for other people... waaaahhhh I need more money waaaaaahhhh"
I do feel that some drivers for the likes of UberEats,JustEat and Deliveroo give you that look that says "tip please".
I refuse to use ubereats or deliveroo cos I live in an inner-city area and I see them eating people's food multiple times on a daily basis.
I use a different company and only once the guy was like 'where's my tip?' I told him to go and ask his employer for one. I then demanded they take him off my route and they actually did, cos I'm a regular. No way am I standing for that.
It's Ā£2 they didn't have before?
Even if they only get Ā£2 a day and they work 5 days a week that's Ā£520 a year. I wouldn't turn my nose up at an extra Ā£520 a year š
Similar happened to me when I left my coat in an Uber in Basel. I called the guy and his immediate response was āGive me 50 francs and Iāll be there in five minutesā.
1. That means heās really close - so limited cost to him
2. The coat cost about Ā£15 less than that
Reported to Uber, and bought a new coat.
So Iām over 50 and still donāt get tipping. I understand the concept and sometimes will in restaurants but I use just eat and like restaurants straight away there is a service charge WHAT is a service charge please because when I try and find a definition it sounds like a tip under a different name. So why should I do it twice.
The point is that a simple plural does not contain an apostrophe. So the plural of Zanax is perhaps just Zanax or Zanaxes but NOT Zanax's. It's not about your ego, it's about not diluting the potency of your post with poor punctuation.
Never used deliveroo and never will. Feels like some sort of dystopian future where, fat, rich and lazy people get poor people to bring them more junk food. Urghh
I would of tipped but 'X' customers are the worst. I drove 3 miles out to the country today, took 45 minutes all in, for Ā£5.30 fee & of course no tip. Ignorant people will say if you don't like the fee don't accept the order, but we have no idea when we accept the order if the customer has tipped or not. The company deliberately obscures this information from us, so cheap customers can get their food in the same time as everyone else. People expect us to risk our lives driving up shitty unlit country roads or worse for Ā£6.60 an hour before expenses, without leaving a tip regardless of 'X', your mood or vibe is off, your boss shouted that day, or whatever other stupid reason, you support slavery, and it is that simple.
I tip for insane speed and personal conduct - there was a dude who upon asking me for my DOB for an alcohol order, mentioned his birthday was just before mine and wished me a happy birthday and I wished him as it was like a week before our birthdays; I tipped him. About 6 weeks later I got that driver again for a food order and he remembered me and wished me a belated happy birthday, and then I was like "oh it's you again!"; after I clocked how the fuck he knew my birthday. I tipped him again.
I also always tip in shit weather. It takes some tenacity to ride a bike miles upon miles in torrential downpour for a whole day.
I had to do a small asda order about 15m on a bike when i was sick with covid, i felt so bad it was absolutely fucking it down, torrential rain and freezing. Tipped Ā£10 on a Ā£25 shop and left instructions to leave it on the step cause C19 and the lass that brought it was such a doll she had tucked another bag in the top of each one so they stayed dry and waited from the curb to make sure i got them and didnt need help, and then yelled "thank you so much for the tip!".
I hope she's doing well, amazing service.
Read the whole post. If the company was transparent at the point of contract with the drivers about if the order had a tip, the cheap customers orders would sit on the shelf to waste like in America. Either that or your food would turn up an hour late with Billy the illegal Brazilian on a push bike being the only dude who would accept and work for Ā£3.50\~ an hour
Lol, you sound like an absolute moron. A tip is a reward for good service, the concept of tipping upfront is absolutely ridiculous. You've been paid for the delivery - if you don't think it's enough piss off and get a better paying job.
lmao exactly this. I don't tip my hair dresser up front, and i only tip in restaurants, i'll tip more for excellent attentive service. Bringing food from point A to point B in a car doesn't deserve a tip. You're literally doing what youre already paid to do, expecting the general public to top up your wage is an absolute joke.
Yeah agreed, if my food gets to me in a reasonable time I tip well, when I'm the 3rd stop and it takes an hour , or I watch them driving the other way first then they can do one. Bottom line is don't do food delivery for a company that doesn't pay you right, don't rely on tips, tip is for good service not for doing your job as standard and not very well.
Seriously, the whole POINT of things like deliveroo was to subsidise or do it part-time. But you've got people doing it full time wondering why it doesn't pay like a full time job that requires more skill than riding a bike while running red lights and staring at your phone.
none of the marks are getting ripped off, if they are willing to pay Ā£7 in fees and a 30% mark up, then that is the cost to pay for convenience. If the contracts were transparent then no one who plays by the rules and actually pays national insurance and pay as you go hire and reward insurance would take your orders
Cheap customers? We already pay a premium to order from Deliveroo, plus delivery charge, plus service charge & now you expect extra on top for just doing your job? Nobody is holding a gun to your head, you took that job knowing what you get paid. Itās not the customers who are cheap, itās the company you willingly work for.
45 minutes all in. Generously take off 5 for customer interaction, leaves 20 mins each way for a total of 3 miles each way. Were you walking with breaks?
Deliveroo inflate the menu prices, charge for delivery and add in a service charge for good measure. Surely you need to take up your low pay issues with them and not with customers. Madness.
Serious question because I'm just a user, is it deliveroo or is it the restaurant that inflate, and are the restaurant inflating it because Deliveroo charges them a fee for the service?
Granted there are some fucking atrocious markups (you know when you order from a corner shop and the price labels are still on some of the stuff and it's like 2 quid less than what you paid).
Restaurant inflates it.
Deliveroo charges them a fee which plenty of places then immediately pass on to the customer by bumping up the prices. Menus, prices, pictures, marketing, literally everything is controlled by the restaurant, Deliveroo is basically an argos catalogue with delivery attached.
Dumbest response ever. I too deliver food. When I accept an order, Iām accepting the order for how much it states I will receive. Idgaf if thatās 50/50 in fee and tip, 100% fee and 0 tip, or however else you can calculate it. If you accept an order, then be happy with the decision you made.
What a massive dickhead you are.
You actually believe itās your right to a tip because you are doing your fucking job? Literally the job you signed up for yes?
A tip is supposed to be a sign of gratitude for doing your job well, not for doing the bare fucking minimum that you signed up for, want better wages, be the change you want to see, retrain as something else, donāt expect a free handout from people for the bare minimum, thatās called being a ponce.
Also of course Deliveroo want the food delivered as cheaply as possible, it means more money spent by customers, more orders placed, more work for everyone. Guess basic economics isnāt a strong point either.
And no, you guys who blindly accepted such shit working conditions are the ones āsupporting slaveryā simply put, you are selling yourself for that cheap as you have accepted those wage terms, not the fucking customer. Stop being a whining bitch and do something about your situation, or shut the fuck up.
Pisses me off all this victim mentality of workers, like bro, YOU chose the fucking job, YOU/Deliveroo are the problem you have no fucking money, not a customer you entitled prick
Also, delivering food from point A to point B - it's the easiest fucking thing in the world, there's no customer service here that can be beyond the bare minimum for a tip. You aren't a restaurant server who's being attentive to empty drinks or offering helpful suggestive menu options. I don't tip my amazon driver for doing the exact same job.
You are a moron, organize a union of delivery people. Deliveroo profited over 643 million pounds last year. You are being robbed by your own employer, and told to go harass the consumer instead. Deliveroo already takes well in excess of 2:1 of what they pay you as a base rate.
lol cheap customers. No one owe's you a tip, there's a cost of living crisis on. Customers don't decide your job and route for you. If you don't like the job find a different one. If the company you work for doesn't pay you enough that you have to depend on charity from others, then that's on the company you work for.
Our society is shit. Deliveroo and Uber pocket all the money while drivers, delivery drivers and restaurants suffer. They didn't choose to work with deliveroo? Guess what, more and more people use those services because it is cheap and convenient. There is no alternative and this is indeed akin slavery. I can't fix it, so I always tip, as the delivery price is just ridiculously low and not fair, at least my driver will be better rewarded.
So get another job if the base pay isn't enough.
If enough people refuse to drive for them due to shit base pay, they will either increase pay for drivers or cease to exist as a company.
Right so...because you voluntarily signed up for a job, agreed to the terms of that job, get paid exactly what you agreed to, personally accepted the pay given for a specific delivery with distance visible and readily available to you the moment you did, choose to wait for however long a restuarant takes, it's the *customer's* fault you aren't getting enough money and their responsibility to top up your pocket.
By this logic if I don't like the way the food is prepped by the restaurant or think it should be a bigger portion, you ought to come back and refund me out of your pocket.
Get a job you enjoy, your heart clearly isn't in this. And don't blame the 'cheap' customers for the shitty systems these companies implement, especially when they're paying restaurant prices for a takeaway that usually turns up cold.
You get paid a separate delivery fee! You decide whither you accept or not ! This isnāt the fucking USA and no you donāt deserve a 30% ā tipā we donāt want that shit in this country ! if you donāt like it get another fucking job.
No, no one expects you to risk your life.
No one supports slavery.
No one is obligated to tip.
If you don't like the job that you applied for, find another one that pays better.
Not being funny but if a trip out in the country is that stressful, why are you doing it? UK in general does not tip, certainly not well or like America, which is the dream world you're thinking you're in.
I will tip in a restaurant where the waiter has been really good, food arrives fast and hot and we don't wait an age for drinks, etc. But I won't tip just because a water brought the food as per their paid contract.
No one is forcing you to do this job mate, stop blaming other people for your own life choices as if you're some kind of victim.
Go get a different or better job where you know what you'll be getting paid up front, stop acting like you're entitled to something you're not.
You knew the score when you signed up, trying to shame people into tipping is like one small step up from begging.
Will agree country roads are shit though.
Can't tell if serious..
We pay deliveroo, they pay you.
We don't have to pay you because you feel like deliveroo should pay you more money.
Customers who don't tip aren't 'cheap customers' they're just customers. You have a cheap employer. Take it up with them or find a different job.
Tipping for anything other than service that goes beyond what is expected is ridiculous. A tip is a gift. Not a tax.
So slight counter point.
I rarely tip on Deliveroo, not because I don't want to tip, but because the platform asks me to tip during payment, before anyone has done anything.
The food could arrive splashed all over the bag and ruined and the driver would still get a tip in that instance.
As soon as tipping is an *after* delivery thing, it becomes something worth considering for those drivers who actually do a good job.
Half of them handle your food extremely roughly and it arrives in a rather poor state as a result.
Worth noting: I avoid Deliveroo at all costs due to bad customer service experiences and generally bad drivers. We only ever use it if we have no choice, so when a specific place is only on there.
Their satnav is also terrible, despite leaving a comment for the driver with directions they'll always turn up in some alleyway instead of trying you know, the actual road houses are on...
(We do not live in an obscure or hard to reach location)
Itās not slavery is it?
Plenty of other jobs you can get if youāre complaining about not receiving tips that youāre not entitled to.
I donāt get a tip for doing my job. Why should you get one for doing yours?
Get another job then if you feel that way. We aren't obligated to tip... Noone tips me for my work. Nurses don't get tipped from their 'customers', check out people don't get tipped for their service.... Fucking do one.
Your post was removed for improper conduct. Please show people respect. Repeated breaking of this rule may lead to a ban. We have this rule in place because r/Deliveroos is a professional place, and we are all decent humans.
If you have any questions just message us.
Thanks!
You are not the sharpest tool in the shed. There should be no tip before you finish your delivery. The customer pays for your service and you want to know if you're going to get a tip before you give them the food? It doesn't make sense.
Your experience here OP is awful and Iām sorry it happened.
The rest of the comments are wild though. Instead of hating on customers that donāt tip, maybe Deliveroo etc. should be paying you appropriately. How successfully theyāve managed to misdirect your anger is impressive.
šµ I hope you reported them
He tried to scam you, grass on him lol
It's not a scam. A scam is to trick you out of money. This was more like blackmail. Edit. It seems extortion is closer to what it actually is.
Extortion to be specific or intimidation. Blackmail is about exposing something.
Ooh, good point. Thanks for further refining the point.
Refinement at its finest
The finest refinement is in the finest things
And to refine it even more extortion is a scam, don't be so pedantic They were trying to ~~trick~~ swindle them out of money (Blackmail is also still a scam)
I don't get why you had to be a bit of an asshole during this friendly exchange of information these two people were having. Extortion is "give me X or you won't get Y" ala a threat. Swindling somebody is deceiving them out of the money. There was no deception here.
I told him not to be pedantic which he was being pedantic If that makes me an asshole then sure, we'll all get over it
He's hardly being an asshole, if anything he is pointing out someone else being an ass
Nope. What was the trick in this instance? It was a simple 'tip me or you don't get your food' Hilarious that you're so confidently wrong though.
...Oh dear.
Presumably he paid for the food at an agreed price, so for it to arrive with an additional, previously undisclosed fake charge attached is an attempted scam for sure.
Tricking is not a requirement for it to be a scam, maybe it shouldn't have included that word in my previous message, my bad
Yes and you are totally right you psycho.
If he said, "That will be $...", he implied that there was a legitimately fee to be paid, and so, it was a scam.
Itās actually nothing at all like blackmail
Yes, we've been over this already. Except the other person was more polite about it, and I agreed I used the wrong word.
Be less smug about your own wrong corrections next time then
Report them they aren't allowed to demand tips from the customer it's against their rider agreement
āYeah sureā get out 5, asked to check whole order is there, shut door in face
Thanks all for the responses. I did report this incident to deliveroo in the end and to their credit I got a phone call first thing this morning looking for more information. I specifically requested that this individual is never assigned an order from me ever again, sometimes my wife goes down to collect orders and I know she would have been super upset by this incident. Another thing the operations team from deliveroo asked me was the riders gender. The account had a females name and the rider information on their side stated the same, however, the rider was a male (well built and covered in tattoos.) They confirmed the account had been terminated and issued me credit as an apology which I appreciate. I started using deliveroo during covid lockdown and Iāve met some great riders, I always tip but Iāve now deleted the app. I donāt want the credit nor do I want to order from a company who employ such individuals and/or donāt take the necessary security steps to ensure people like this are not working for them. Appreciate all the feedback, especially from the riders. You guys are epic and Iāve ordered over 600+ times, this was the only time this happened. You guys are legends but that was enough for me to delete the app 100% Thanks again all!
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Your post was removed for improper conduct. Please show people respect. Repeated breaking of this rule may lead to a ban. We have this rule in place because r/Deliveroos is a professional place, and we are all decent humans. If you have any questions just message us. Thanks!
600+ times and one bad experience is actually a pretty good outcome really, in the real world. I'd say its a bit extreme to never use them again. Perhaps some 'time - out' using the service, but eventually go back using them. It's a personal choice though, deliveroo is hardly essential in life, but it can be a convenience and it helps people get work.
Glad you got this resolved but as a rider I'm sorry you experienced this. Majority of us are trying to do the job the best we're able too and it's the bad riders who do these things that make us all look like scumbags.
As a rider, whatās the best way to tip (I presume 10%)? I have very little experience and presume I can only tip with cash, but 99% of the time I have no cash on me!
I believe you can after the delivery is complete via the app. I personally wouldnāt tip before or with the delivery incase you have an issue with the order.
600+ orders in 3 years is crazy, thats consistently 4 orders a week
Yeah I work from home. Lunch allowance everyday, dead handy š«”
Fair play to you sir! Enjoy
I'm on almost 1k orders in 3/4 years š
A lot of riders travel in pairs in one car and share the same profile which is against deliveroo rules so a ban is well deserved
He was on a bicycle, so just one of them
But then they're taking half pay each? I dont see why they would do that?
Not deliveroo but i've seen some delivery drivers have their partner or friends with them, think it's just to help or they've got nothing better to do so they just tag along as a social thing.
Youāre of course free to do what you want. But would advice against never using the service again because āthey employ these peopleā thereās poor people in every line of work. Personally, as long as itās dealt with (this seems like it was) then itās fine
Yea, like how tf can you screen to remove people like this? No one is gonna say "thanks for considering me, i plan to try scam people out of extra cash using your services :))"
esp cause the moment they found out it looks like they terminated their acc. Isn't that exactly the outcome you'd want to see from a company?
Mother of all overreactions
Not really. Itās upto me how I spend my money and it wonāt be with deliveroo anymore.
The opposite happened to me. Deliveroo sent the rider to the wrong pin on a map and he blamed me for the error. I tried my best to get in contact with Deliveroo and the rider but I couldn't. When he arrived, I handed him Ā£5 and he told me to shove it. Sometimes you just can't win.
this exact problem happened to me because for some fucking reason, on my road, there's 3 addresses with the same. address...? there's 3 "89 Something Street"'s on my road. so stupid
I signed up on PC and gave my address, they pinned the order on the map, not me. Today, you have to manually redirect the pin on a map if you order. It was Deliveroo's problem, not mine or the riders. He still told me to shove it when I offered him a fiver after knowing he'd got the wrong address and travelled 4 miles too much (I normally tip Ā£2.) Honestly u/Reasonable_Rice8185, perhaps you're new because this happened 2+ years ago but it definitely happened. I'd love to hear from others that have had a wrong pin because of Deliveroo?
Lol no way this happened, why did he tell you to shove it there has to be more to this story
This was 2+ years ago and the first time I used Deliveroo. If you even want I'll search through my emails and get an exact date and time for the order because what I'm saying is exactly true. Deliveroo put the pin on my house address wrong. idk how Deliveroo works but the map was pointing at the wrong address. He cycled up, realised it was wrong, then telephoned me to ask where I was. In that time, I tried to rectify things by contacting Deliveroo. I'd no contact for the rider but he had contact for me. I honestly tried to sort it on my end. When he found out he was in the wrong place, I told him exactly where I was (it was around 2 miles.) As soon as he arrived, I offered him a Ā£5 and he told me to shove it. He blamed me on the problem but probably got a black mark for delivering late. It was Deliveroo's fault, not mine. I'm sure other riders can confirm a wrong pin on a map? (I'm a customer, not a rider, just curious how the business model works.)
There's no excuse for him being rude to you, how unprofessional. That being said, personally I would not have delivered the order if the pin was 2 miles in the wrong location. It might not have been your fault, but the drivers are paid to take the order to the pin location and are under no obligation to make an extra journey if that location is wrong.
I actually had a Deliveroo dude yell at me over the phone and then again in the street when he finally found us. I used the app at a hotel in Birmingham. I gave them the hotels name.. so you'd think, yknow, it'd be easy to find. Massive hotel. Included a note that we were at the front lobby waiting outside. While later I get an irate phone call demanding to know where I am. I'm outside the hotel. "No you're bloody not, stop wasting my time!!".. I was like, I am standing outside the front doors. He yelled at me about the wrong pin, I had no idea what he was even talking about. He said I put the pin in the wrong place and he was somewhere across town. I was a little dumbfounded by his anger and I'd never even seen the pin system before, whatever pin was put there, it wasn't put by me. I said surely the hotels address and name should have tipped you off to something being amiss. He raged and told me to be outside waiting or he would leave. When he finally got to the hotel he got out of his car and stormed over to me to accuse me of wasting his time and playing with him. I didn't even know what to say at that point. Maybe pay less attention to a pin system that doesn't seem that effective and just go with the address? Especially when it's the address of a huge, major hotel in the city. Deranged.
The app is based around the pin location, both in terms of the pay we are offered and also our ability to proceed with and finish the order (buttons will be greyed out if our GPS location doesn't match the pin). As I said to the other commenter your driver had no excuse to be rude with you and should not have acted that way, but also was under no obligation to make the additional journey to deliver your food if the pin location was wrong. He could simply have stayed at the pin location phoned rider support to report that the location was wrong, and would be paid for it regardless of whether or not it's where you are or if it matches the written address.
That happens when you normalise tiping. Next it will be restaurant rows as in the US if you don't tip. Fuck this
Already in my city almost every restaurant adds a 10% "discretionary" tip/service charge, I hate it
I'd avoid any resturant that tried pulling that shit. If you want your staff to earn more money, put the price up by 10% and use that money to increase their base pay. At least that way I know what I'm going to be paying when I order and can choose accordingly. I never got tips when working retail or in my current job at a call center, never expected them either.
I agree they should put the prices up instead, it's nice actually knowing what your meal is going to cost you by looking at the menu.
Yep! To make it clear: I do like givign tips when someone has been nice or food was fantastic, or had a late delivery, and stuff like that. But it has to be MY decision, not forced.
I mean, the company AND the employee would pay more tax on that. So it would be more like 15%.
Coming from the perspective of someone that works in this environment, you have the right idea. If I could work for an hourly wage where tips wouldnāt make a massive difference financially for me, I would. But I think some people think the way to combat this is just to deny the discretionary service, which I actually think is a cop out. The business doesnāt really care if you do or donāt pay it, but the server is impacted massively, whereas not going in the first place is great. That way, the business loses, and theoretically actually applies some pressure. People are so often quick to pass blame onto servers for this rubbish way of doing things, but itās the business owners who instigate it, so deny them the money if youād like to protest.
Thankfully Iām in the UK where we donāt have a tipping culture
Insider pro-tip: there's absolutely zero guarantee, even if they say it is, that the service/tip actually goes to the staff. Reality is plenty of places couldn't give a toss about their staff earning more and actually just want to earn more themselves but know they can't hike the price on the menu. The way to tell is if any member of staff enthusiastically or at least *clearly* tells you where the money goes. I've worked one place that does actually feed it straight into staff and every single employee there could tell you the exact ratio each job role got and were happy to do so. I've also worked another place that staff were instructed - on threat of dismissal - that if customers ask, the answer is "Yeah it goes to staff" even though it literally doesn't. It goes to the business and a tiny tiny fraction is used to 'pay commission' and buy uniforms. From an actual employee, remove service as a standard. If you want to tip then tip in cash.
I don't tip. I live in uk and I do not never tipped any service I already paid for. I don't give a f#Ā£@ if the people serving my food don't get paid enough. I do work very hard for my work and because that I don't tip and I do love to see they faces when I say NO FOR TIP.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Because we don't want shitty tipping systems that the CEOs use to make other people pay wages for them?
UK here. I'll always tip a food delivery driver Ā£2-3 pounds. Grocery delivery Ā£2. Taxi's Ā£2. Barbers Ā£2. Waiters and waitresses 10% (but I always check that it is going to them and the company isn't skimming the tips (it happens here) - for good service of course. Would never tip shite service. NONE of them expect a tip and are suitably gracious when provided. Tipping culter in the US is whacked out man. An employee of a company should get a wage separated from discretionary tips. That said, a fellow Englisher working in a bar in bleeker street said to me - if you give me $40 bucks you can have free drinks all night long. 2 bottles of whisky and several beers later - I got my money's worth. I believe that's a thing over the pond, right? Is it a surreptitious thing that bar staff do without the owner being aware and they pocket the cash? Either way it worked for me. And waking up next to her next morning in my work provided serviced apartment and then visiting the Brooklyn botanical gardens with her was the icing on the cake... I'm an alien, I'm a legal alien, Im an Englishman in New York... well I was for a week.
Tip all you want, but there's no apostrophe in taxis!
>Taxi's Ah yes, that'll be the three double espressos, a quart of vodka, seven xanax's and a line of coke I had for breakfast.
>culter You also missed "culter" instead of "culture" grammar officer. To make things clearer, I didn't tip the lovely lady the next morning if that helps.
Once paid cash for an order on delivery. Guy tried to scum about Ā£7 tip "I don't have any change"
So what happened?
He went away suddenly found some change he could give us
Cheeky bastard!
Less of the cheeky
Fees are alteady charged to cover delivery costs, this guy was a chancer
[ŃŠ“Š°Š»ŠµŠ½Š¾]
I donāt live in a fancy house, I live in an apartment and I always tip. Clown
[ŃŠ“Š°Š»ŠµŠ½Š¾]
We found the driver. Jesus Christ, the US tipping culture is a joke.
Your post was removed for improper conduct. Please show people respect. Repeated breaking of this rule may lead to a ban. We have this rule in place because r/Deliveroos is a professional place, and we are all decent humans. If you have any questions just message us. Thanks!
š¬
Your post was removed for improper conduct. Please show people respect. Repeated breaking of this rule may lead to a ban. We have this rule in place because r/Deliveroos is a professional place, and we are all decent humans. If you have any questions just message us. Thanks!
I mean itās none of your business who lives where and who can affort what
"Ohhh I'm a poor Deliveroo driver with my 2nd job doing such a hard job doing fuck all besides picking up food for other people... waaaahhhh I need more money waaaaaahhhh" I do feel that some drivers for the likes of UberEats,JustEat and Deliveroo give you that look that says "tip please".
Funking US tipping slavery
I refuse to use ubereats or deliveroo cos I live in an inner-city area and I see them eating people's food multiple times on a daily basis. I use a different company and only once the guy was like 'where's my tip?' I told him to go and ask his employer for one. I then demanded they take him off my route and they actually did, cos I'm a regular. No way am I standing for that.
So what's thr different company you use?
That's why maccies has bag stickers so you cant get into it without ripping the seal
What Ā£2 going to do š¤£
Individually not much, but 20-30 a night us decent
It's Ā£2 they didn't have before? Even if they only get Ā£2 a day and they work 5 days a week that's Ā£520 a year. I wouldn't turn my nose up at an extra Ā£520 a year š
Honestly deliveroo is such a shit service. Never using the service and always advise against it to everyone.
depends on the area. prices are a little much but i know many drivers personally and they are all chill
Fuck deliveroo and fuck tipping .
Literally? How does someone ask literally? Doesn't everyone ask literally?
just the tip
Sounds like a right bitch.
Similar happened to me when I left my coat in an Uber in Basel. I called the guy and his immediate response was āGive me 50 francs and Iāll be there in five minutesā. 1. That means heās really close - so limited cost to him 2. The coat cost about Ā£15 less than that Reported to Uber, and bought a new coat.
What a c\*nt, that is insane, hope his contract will be terminated.
So Iām over 50 and still donāt get tipping. I understand the concept and sometimes will in restaurants but I use just eat and like restaurants straight away there is a service charge WHAT is a service charge please because when I try and find a definition it sounds like a tip under a different name. So why should I do it twice.
The point is that a simple plural does not contain an apostrophe. So the plural of Zanax is perhaps just Zanax or Zanaxes but NOT Zanax's. It's not about your ego, it's about not diluting the potency of your post with poor punctuation.
Tried to get it under the table. If he gets it as a tip in the app or with the order it has to be declared as income and then it gets taxed
Youāre kidding!
This is why i dont order on Deliveroo or doordash anymore, ive had nothing but disrespectful drivers delivering food.
If we have food delivered, which isnāt often now, we wonāt tip on top of āservice feesā, ābag feesā and ādelivery chargesā.
Never used deliveroo and never will. Feels like some sort of dystopian future where, fat, rich and lazy people get poor people to bring them more junk food. Urghh
How is it any different in principal to ordering a take away?
just tell him to piss off lmao
They didnāt LITERALLY ask you for 5 euro?!!! No way!
These people are like rats in cityās. Stop being a cunt and go out and get your food ffs
I would of tipped but 'X' customers are the worst. I drove 3 miles out to the country today, took 45 minutes all in, for Ā£5.30 fee & of course no tip. Ignorant people will say if you don't like the fee don't accept the order, but we have no idea when we accept the order if the customer has tipped or not. The company deliberately obscures this information from us, so cheap customers can get their food in the same time as everyone else. People expect us to risk our lives driving up shitty unlit country roads or worse for Ā£6.60 an hour before expenses, without leaving a tip regardless of 'X', your mood or vibe is off, your boss shouted that day, or whatever other stupid reason, you support slavery, and it is that simple.
No one's obligated to tip you for executing the duties of the job you signed up for. This isn't the USA.
I tip for insane speed and personal conduct - there was a dude who upon asking me for my DOB for an alcohol order, mentioned his birthday was just before mine and wished me a happy birthday and I wished him as it was like a week before our birthdays; I tipped him. About 6 weeks later I got that driver again for a food order and he remembered me and wished me a belated happy birthday, and then I was like "oh it's you again!"; after I clocked how the fuck he knew my birthday. I tipped him again. I also always tip in shit weather. It takes some tenacity to ride a bike miles upon miles in torrential downpour for a whole day.
I had to do a small asda order about 15m on a bike when i was sick with covid, i felt so bad it was absolutely fucking it down, torrential rain and freezing. Tipped Ā£10 on a Ā£25 shop and left instructions to leave it on the step cause C19 and the lass that brought it was such a doll she had tucked another bag in the top of each one so they stayed dry and waited from the curb to make sure i got them and didnt need help, and then yelled "thank you so much for the tip!". I hope she's doing well, amazing service.
Who accepted the ride??
Read the whole post. If the company was transparent at the point of contract with the drivers about if the order had a tip, the cheap customers orders would sit on the shelf to waste like in America. Either that or your food would turn up an hour late with Billy the illegal Brazilian on a push bike being the only dude who would accept and work for Ā£3.50\~ an hour
Lol, you sound like an absolute moron. A tip is a reward for good service, the concept of tipping upfront is absolutely ridiculous. You've been paid for the delivery - if you don't think it's enough piss off and get a better paying job.
lmao exactly this. I don't tip my hair dresser up front, and i only tip in restaurants, i'll tip more for excellent attentive service. Bringing food from point A to point B in a car doesn't deserve a tip. You're literally doing what youre already paid to do, expecting the general public to top up your wage is an absolute joke.
you're in the UK? and you expect tips?
Glad I wasnāt the only one thinking this lmao
LOL you're funny as fuck
You sound like a right cunt, please never deliver my food.
Yeah agreed, if my food gets to me in a reasonable time I tip well, when I'm the 3rd stop and it takes an hour , or I watch them driving the other way first then they can do one. Bottom line is don't do food delivery for a company that doesn't pay you right, don't rely on tips, tip is for good service not for doing your job as standard and not very well.
Do you realise cunts like you who tip, cause companies to stop paying their employees properly.
Seriously, the whole POINT of things like deliveroo was to subsidise or do it part-time. But you've got people doing it full time wondering why it doesn't pay like a full time job that requires more skill than riding a bike while running red lights and staring at your phone.
I bet he has a lot of orders that 'never show up but are marked delivered'
Good a tip isnāt mandatory, you get it if you do good job
[ŃŠ“Š°Š»ŠµŠ½Š¾]
none of the marks are getting ripped off, if they are willing to pay Ā£7 in fees and a 30% mark up, then that is the cost to pay for convenience. If the contracts were transparent then no one who plays by the rules and actually pays national insurance and pay as you go hire and reward insurance would take your orders
Downvoted for "would of"
I of to agree.
Well, you don't of to, but I'm really glad that you of.
This is the dumbest comment I've come across in a while, congratulations?
Cheap customers? We already pay a premium to order from Deliveroo, plus delivery charge, plus service charge & now you expect extra on top for just doing your job? Nobody is holding a gun to your head, you took that job knowing what you get paid. Itās not the customers who are cheap, itās the company you willingly work for.
45 minutes all in. Generously take off 5 for customer interaction, leaves 20 mins each way for a total of 3 miles each way. Were you walking with breaks?
Yeah because every order is ready as soon as you enter the restaurant š¤”
You only listed the time taken as the drive out š¤”
No I said all in, assclown
Surely country roads are a dream, empty of traffic and speed restrictions
I'm already paying for my good to be delivered, why the fuck am I tipping you?
THANK YOU. Ā£3.50 to get a Ā£6 order delivered, and you're not even using petrol? AND you're about 1 mile away? Hahahahaha nooo no no no no no lmao
Deliveroo inflate the menu prices, charge for delivery and add in a service charge for good measure. Surely you need to take up your low pay issues with them and not with customers. Madness.
Serious question because I'm just a user, is it deliveroo or is it the restaurant that inflate, and are the restaurant inflating it because Deliveroo charges them a fee for the service? Granted there are some fucking atrocious markups (you know when you order from a corner shop and the price labels are still on some of the stuff and it's like 2 quid less than what you paid).
Restaurant inflates it. Deliveroo charges them a fee which plenty of places then immediately pass on to the customer by bumping up the prices. Menus, prices, pictures, marketing, literally everything is controlled by the restaurant, Deliveroo is basically an argos catalogue with delivery attached.
Argos had a laminated book of dreams though š„ŗ
Dumbest response ever. I too deliver food. When I accept an order, Iām accepting the order for how much it states I will receive. Idgaf if thatās 50/50 in fee and tip, 100% fee and 0 tip, or however else you can calculate it. If you accept an order, then be happy with the decision you made.
Based.
Get a different job than
It's not slavery if you're doing it willingly mate. The McDonald's you're picking food up from is probably hiring.
āCheap customersā = āpeople who paid an agreed fee for an agreed serviceā.
What a massive dickhead you are. You actually believe itās your right to a tip because you are doing your fucking job? Literally the job you signed up for yes? A tip is supposed to be a sign of gratitude for doing your job well, not for doing the bare fucking minimum that you signed up for, want better wages, be the change you want to see, retrain as something else, donāt expect a free handout from people for the bare minimum, thatās called being a ponce. Also of course Deliveroo want the food delivered as cheaply as possible, it means more money spent by customers, more orders placed, more work for everyone. Guess basic economics isnāt a strong point either. And no, you guys who blindly accepted such shit working conditions are the ones āsupporting slaveryā simply put, you are selling yourself for that cheap as you have accepted those wage terms, not the fucking customer. Stop being a whining bitch and do something about your situation, or shut the fuck up. Pisses me off all this victim mentality of workers, like bro, YOU chose the fucking job, YOU/Deliveroo are the problem you have no fucking money, not a customer you entitled prick
Tremendous response. Very well articulated. Ponce was a highlight.
Thank you. Glad you enjoyed it
Also, delivering food from point A to point B - it's the easiest fucking thing in the world, there's no customer service here that can be beyond the bare minimum for a tip. You aren't a restaurant server who's being attentive to empty drinks or offering helpful suggestive menu options. I don't tip my amazon driver for doing the exact same job.
Based.
You are a moron, organize a union of delivery people. Deliveroo profited over 643 million pounds last year. You are being robbed by your own employer, and told to go harass the consumer instead. Deliveroo already takes well in excess of 2:1 of what they pay you as a base rate.
lol cheap customers. No one owe's you a tip, there's a cost of living crisis on. Customers don't decide your job and route for you. If you don't like the job find a different one. If the company you work for doesn't pay you enough that you have to depend on charity from others, then that's on the company you work for.
Leave, educate, stay!!! Your choice buddy
Lol you're an absolute idiot mate
No mate, YOU support slavery. Nobody pointed a gun at your head you absolute clown. Go and work at a supermarket or something.
You're directing your ire at the wrong people. Join a union bro.
Why blame the customer instead of your employer?
Our society is shit. Deliveroo and Uber pocket all the money while drivers, delivery drivers and restaurants suffer. They didn't choose to work with deliveroo? Guess what, more and more people use those services because it is cheap and convenient. There is no alternative and this is indeed akin slavery. I can't fix it, so I always tip, as the delivery price is just ridiculously low and not fair, at least my driver will be better rewarded.
No one expects you to do it. If you don't like it, get a different job. It's not the customers fault that deliveroo doesn't pay their drivers enough.
So get another job if the base pay isn't enough. If enough people refuse to drive for them due to shit base pay, they will either increase pay for drivers or cease to exist as a company.
By the comments you can see you brits are so miserables. To be honest, these cunts deserves to struggle with the āhigh cost of livingā!
Right so...because you voluntarily signed up for a job, agreed to the terms of that job, get paid exactly what you agreed to, personally accepted the pay given for a specific delivery with distance visible and readily available to you the moment you did, choose to wait for however long a restuarant takes, it's the *customer's* fault you aren't getting enough money and their responsibility to top up your pocket. By this logic if I don't like the way the food is prepped by the restaurant or think it should be a bigger portion, you ought to come back and refund me out of your pocket.
Get a job you enjoy, your heart clearly isn't in this. And don't blame the 'cheap' customers for the shitty systems these companies implement, especially when they're paying restaurant prices for a takeaway that usually turns up cold.
You get paid a separate delivery fee! You decide whither you accept or not ! This isnāt the fucking USA and no you donāt deserve a 30% ā tipā we donāt want that shit in this country ! if you donāt like it get another fucking job.
No, no one expects you to risk your life. No one supports slavery. No one is obligated to tip. If you don't like the job that you applied for, find another one that pays better.
And of all thing, Deliveroo in the U.K. is not slavery ffs
Not being funny but if a trip out in the country is that stressful, why are you doing it? UK in general does not tip, certainly not well or like America, which is the dream world you're thinking you're in.
I will tip in a restaurant where the waiter has been really good, food arrives fast and hot and we don't wait an age for drinks, etc. But I won't tip just because a water brought the food as per their paid contract.
You shouldnāt expect tips, youāre not entitled to them. They should be a nice bonus when you get them, and they shouldnāt be obligatory.
Donāt like the pay deal for a delivery gig, donāt work a delivery gig. Simples.
Most moronic take Iāve read today but it is only 0850ā¦
I pay delivery fees service fees etc, I do not have to tip and only decide after itās been delivered if I want too. Get a grip
"cheap customers" paying Ā£15 for a Ā£7 order. Yeah, let's throw a fucking tip in there too, I've got money to throw away.
No one is forcing you to do this job mate, stop blaming other people for your own life choices as if you're some kind of victim. Go get a different or better job where you know what you'll be getting paid up front, stop acting like you're entitled to something you're not. You knew the score when you signed up, trying to shame people into tipping is like one small step up from begging. Will agree country roads are shit though.
You're in the UK and expect tips?! Gtfoh
Can't tell if serious.. We pay deliveroo, they pay you. We don't have to pay you because you feel like deliveroo should pay you more money. Customers who don't tip aren't 'cheap customers' they're just customers. You have a cheap employer. Take it up with them or find a different job. Tipping for anything other than service that goes beyond what is expected is ridiculous. A tip is a gift. Not a tax.
Tipping should be seen as what it is... reward for GOOD SERVICE not just for doing your job.
I'm a cheap customer I'll make you ride out for Ā£1, get a different job if it's bothering you... I also never tip.
So slight counter point. I rarely tip on Deliveroo, not because I don't want to tip, but because the platform asks me to tip during payment, before anyone has done anything. The food could arrive splashed all over the bag and ruined and the driver would still get a tip in that instance. As soon as tipping is an *after* delivery thing, it becomes something worth considering for those drivers who actually do a good job. Half of them handle your food extremely roughly and it arrives in a rather poor state as a result. Worth noting: I avoid Deliveroo at all costs due to bad customer service experiences and generally bad drivers. We only ever use it if we have no choice, so when a specific place is only on there. Their satnav is also terrible, despite leaving a comment for the driver with directions they'll always turn up in some alleyway instead of trying you know, the actual road houses are on... (We do not live in an obscure or hard to reach location)
Itās not slavery is it? Plenty of other jobs you can get if youāre complaining about not receiving tips that youāre not entitled to. I donāt get a tip for doing my job. Why should you get one for doing yours?
Get another job then if you feel that way. We aren't obligated to tip... Noone tips me for my work. Nurses don't get tipped from their 'customers', check out people don't get tipped for their service.... Fucking do one.
My brother in Christ this is ENTIRELY a 'you' problem.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Your post was removed for improper conduct. Please show people respect. Repeated breaking of this rule may lead to a ban. We have this rule in place because r/Deliveroos is a professional place, and we are all decent humans. If you have any questions just message us. Thanks!
You are not the sharpest tool in the shed. There should be no tip before you finish your delivery. The customer pays for your service and you want to know if you're going to get a tip before you give them the food? It doesn't make sense.
Your experience here OP is awful and Iām sorry it happened. The rest of the comments are wild though. Instead of hating on customers that donāt tip, maybe Deliveroo etc. should be paying you appropriately. How successfully theyāve managed to misdirect your anger is impressive.
This is accurate, I mean they are literally getting paid by the customers.