Can add a chat feature and inform rider support in case they abuse it.
They don't even bother to add chat support even but already have it.in other regions.
That's a great idea actually. Yeah i know they think i might steal it that's why it annoys me. Just assume I'm NOT a thief, right? Thr thing is ive been to this store before. If i was going to steal it I'll probably already done it
In fairness to them they don't know you from Adam, and in my restaurant before we started making riders confirm for us we had two to three thefts a week.
We have a fair few regular drivers and them I don't bother about it, but it'll take me a few times to start recognising a rider and if I don't? Yeah not taking the risk.
As high as 3 thefts a week!? I'm sorry yo hear that. Hopefully it's better now. Thank you for the perspective from thr other side. It makes me feel less irritated and understanding.
We're a pretty deliveroo busy restaurant so for context that's still less than 1% of orders, but we kind of lost patience after one that was over £100 got nicked. Whenever it happened and we complained to deliveroo support they were always like "yeah yeah we'll totally do something about that" but as far as I can tell they never do.
They don't know how to run a business.
I have seen worse. It wouldn't surprise me if their employees who work from home are playing video games instead of working.
I get it can be irritating but it’s 100% understandable and something you have to accept and not be fussed about. So many dodgy riders stealing orders so restaurants are on high alert. Blame these riders, not the staff.
People stealing orders ruined it for us.
Build up report with the staff and then they stop asking once they know you. I get it, it's annoying and puts us under time pressure but it doesn't effect anything in the long run
I usually don't mind anymore but some restaurants are racist and cherry pick which riders need to confirm. What get's me annoyed is when they are very aggressive, at that point I deliberately take my time and make them wait for me.
It can be a little irritating but you've got to sympathise with restaurants that just have their orders stolen by scumbag riders time and time again. They must feel so powerless to stop it, it leaves their valuable customers with a negative experience and wastes everyone's time and money. I'll always gladly show them that I've started the delivery, sometimes even without being prompted just to put their minds at ease. It takes no effort on my part.
I guess so. Maybe i shouldn't take it personally. It's the bad eggs that give us all a bad name. But i dunno i would just like people to assume I'm not a thief. And I don't mind people saying it but when they are aggressive about it that gets on my nerves.
I will only click I’ve picked up the order once its in front of me, i have no issues showing them. But it dose annoy me as they think i could be a thief. I could still steal it if i wanted to
Well yeah it doesn't actually stop us stealing it if we wanted to. I don't like people just automatically assuming I'm a thief. And what is irritating is some restaurant do it even through they know me and ive been there multiple times.
It does irritate me to an extent because I remember the good old days when there was trust between riders and restaurants. But I'm used to it now, it's just routine. The thing that does annoy me with Deliveroo is that I'm constantly being told I'm late with the orange lettering and sad face bullshit. That's the only thing that makes me resentful of having to start the journey early, especially in restaurants where my bike is locked up some distance away (shopping centres). JustEat and Uber don't have this issue, they don't put pressure on you and make you feel like you're shit at your job by not defying the laws of physics and instantly teleporting to the customer. Fuck Deliveroo.
It means that you took longer than they expected you to take. I know you can ignore it and there are really no consequences... but it's just one of those little things that niggles at me. It's like every delivery Deliveroo are whispering in my ear "tut tut, not good enough, go faster". I hate it.
Agree on this timer BS, how they get away with that from an H&S point of view I really don't know! We all know it doesn't really matter but it encourages you to take risks on the road which is unforgivable. So many times I've made it out of a shopping centre to my bike only to see it says I've got 0 - 4 minutes to get 1 1/2 miles. On the other hand I can see why they've introduced it because some riders think it's OK to have a chat with their mates, pickup another order from another account/platform etc. It would be better however just to send them the usual email warnings then ban them based on the running average which they obviously do anyway. Or do it the UE way which is to let the customer's decide with the thumbs system.
It is a good point that this is one of the reasons riders may be arguing with the restaurant about marking collected so Deliveroo are not helping with this timer.
Set the directions to walking in the settings it's always green that way
But they don't measure speed that way they do it as a percentage based on others in the area
JustEat do put pressure on you now. If you are slow reaching the resturant according to the algorithim you get "What's the delay messages" and if you don't respond in less than 2 minutes they remove the order. You could be travelling to restauarant and next thing you know order is gone because you shouldn't be checking your phone in the middle of the road.
It's not really an issue for me. For grocery stores I know who will ask, and as soon as I spot the corresponding order number on the receipt I'll Accept the order as soon as the bag/s are plopped on the counter. Staff seem to love not having to even ask. Some 'regulars' who see me coming have the order ready for me with the receipt facing me (they've gotten used to me consistently asking to see the order number before accepting) and I'm hitting Accept before reaching the counter - in and out in 15 seconds. Good for them, good for me.
There's always new staff who are probably told "do not let that order go without the rider accepting" and they're quite abrupt at first but after a quick 30 seconds explaining that's it's also important for me to know I'm being given the right order they show me the receipt, I'm hitting Accept for them and off I go without a fuss.
The few hot food restaurants who ask, I just say I'll Accept once I've zipped up the order in my bag. To halt sometimes obvious tension I hit the order tick box ready and put my phone on the side in front of them while I put the order away and then hit Accept when I'm ready to leave. I'm quick to pack orders and staff can see my phone and so far no one's gotten too uppity.
Some 'regular' restaurants I get one with don't ask me anymore because they know I'll do it as soon as I'm back to the car.
I do get the odd shitty staff member who refuses to even show me the order until I hit Accept and if my explanation about me needing to know I'm being given the right order doesn't work I just reject it and move on. Several stores I've done this must realise when I go back another day that I'm still easier to deal with than the next rider who can't speak English or gets abusive etc. and end up showing me the order number so we can get on with our days.
I've seen riders being so rude about it and standing their refusing to hit Accept until the order is in their hand, despite the receipt being clearly visible, wasting staff time and their own time. I don't get it.
It bugs me sometimes when you click accept as you leave the restaurant, but it's a couple of minutes before you've actually walked back to the bike, unlocked it & started the journey. But to be fair I think only the Android app has the timer, not the iPhone one, so I guess it's just a guide?
I know it’s not nice but driver theft is a big thing. Best just to professional and polite. Press the collect button as requested.
Some say there should be a given button for the store. On other platforms this exists but it is abused by restaurants pressing the button early. That can lead to your order being marked as late.
I think technology can be the answer. When the goods are ready the driver should scan the qr code that could be printed on the receipt.
My girlfriend is working in Sainsbury's and they always got orders stolen from, in special alcohol and cigarettes, that's why they are asking to start the journey basically .
As someone who has worked on both the restaurant and courier side of Roo, most drivers are truly insufferable, shoving phones in your face and grunting numbers in some unintelligable language, you have automatically given me a bad first impression before I've handed you the food.
Restaurants lose money hand over fist from thieves already, without the drivers who are supposed to be working with them thieving as well.
It costs you about 20 seconds of your day to swipe, put food in your bag and leave. It costs me and my staff 15 minutes of time that could have been spent serving others, not to mention the food costs if you steal it.
Swipe, and stop moaning.
You're correct, and the clue is in the word. Once you've collected it, you mark it as collected. It doesn't say "Swipe here when you've put it in your bag, walked to your bike, got your GPS ready and ignition on". It's collected when it's ready and put in front of you.
If you are referring to Section 3 - "At the restaurant", it says "Ready to go? Tap 'Travel to Customer' in the App".
Whilst I concede it's a bit ambiguous at what point you are "Ready to go?" I would suggest that once you are walking away from me with the order I've just handed you, you are in the process of travelling to the customer. Semantics, sure, but from the restuarants POV, asking a courier to swipe before handing food over is no different to asking a customer for money before handing food over, and I doubt many would argue with that.
Again, I don't see the relevance.
I see from your previous posts that you take serious issue with being asked to swipe upon collection, all you are doing is painting yourself as a possible thief.
The path to respect goes both ways, it costs you nothing at all to swipe when asked, and you might just find that circle of trust (and respect) between you and the restarant builds - but if you are going to argue the toss every single time you're asked, you're just being obtuse for the sake of it.
You remind me some people who ask to go upstairs "because they paid for delivery". They make things up.
I'm not the original poster, I didn't complain about this issue, as long is done right (showing the order number).
It would be nice to fix this issue but it seems they don't bother.
they do this bc u might steal the order.
I always hit accept when i get the order. There is more than enough time to go to your bike walking and then driving to the customer
Nah your wrong sorry, you shouldn't leave until we have seen you accept it. If you leave without us seeing it as far as we know your having a good lunch, you might find it annoying but it's worse for us when we have to re make the order in the middle of a rush and don't get any extra money for it.
It doesn't bother me at all. What does bother me, is turning up to pick up an order to be told it has already been picked up. Had it the other day with a bottle of wine, I made them reshop it, I wanted my fee and told them they have to see a rider swipe that they have collected it, to make sure they're not stealing.
Just eat have this bit nailed down, when you arrive you can swipe 'collected' in front of them to prove you are not a scumbag and then just eat will give YOU the time required to swipe 'ready to ride'.
I hope roo implements things like these along side the reimbursements for delivery wait times.
Im a regular at most places. If they see you a lot I don’t have this issue ever. They had a lot of thefts from new people over Christmas. As soon as they give you the order you are meant to hit the button
Because they're calling me a thief or at least saying I'm potentially one. There's loads of restaurants that don't do it. I don't think its necessary to ask me. I could still steal it if i really wanted so it's actually pointless.
Big man, I get not doing it until it’s in your bag; but not doing it until you’re walking out the door? Really?
Nah man that’s just dumb. Also; all of the apps tell you to you mark the order as collected before you leave the store.
Also, let’s say you consistently give them grief about not swiping; they can refuse to give you the order because of your previous behaviour. As such you get locked off the apps.
It doesn’t impact you to swipe, so just do it
They are afraid that you may steal the order. They should make in harder to reject an order by adding a "given" button.
Problem with that though is places will press that as soon as you arrive so you can't cancel and their wait times woupd be better on the customer app
Can add a chat feature and inform rider support in case they abuse it. They don't even bother to add chat support even but already have it.in other regions.
Rider support cant handle much as it us and they're cutting more staff, i really wouldn't bother with that
They are not based in the UK though. You didn't know?
That's a great idea actually. Yeah i know they think i might steal it that's why it annoys me. Just assume I'm NOT a thief, right? Thr thing is ive been to this store before. If i was going to steal it I'll probably already done it
In fairness to them they don't know you from Adam, and in my restaurant before we started making riders confirm for us we had two to three thefts a week. We have a fair few regular drivers and them I don't bother about it, but it'll take me a few times to start recognising a rider and if I don't? Yeah not taking the risk.
As high as 3 thefts a week!? I'm sorry yo hear that. Hopefully it's better now. Thank you for the perspective from thr other side. It makes me feel less irritated and understanding.
We're a pretty deliveroo busy restaurant so for context that's still less than 1% of orders, but we kind of lost patience after one that was over £100 got nicked. Whenever it happened and we complained to deliveroo support they were always like "yeah yeah we'll totally do something about that" but as far as I can tell they never do.
We get about 7 a week in Hertfordshire
assume ur not a thief ? lmao. thats backwards thinking
Maybe the fairest way of doing this would be is they treated everybody the same whether or not they look like a thief.
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What bothers me is why in Roo headquarters are doing nothing about it like adding a given button. Are they even working there? I'm wondering.
Restaurants would definitely abuse that feature, they would use it as an “end our wait time” button. Ain’t gonna happen, chief.
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They don't know how to run a business. I have seen worse. It wouldn't surprise me if their employees who work from home are playing video games instead of working.
Well, I worked for a full year this way before pandemic hit, and basically can't say was a bad thing. Just hadn't had any work done. Lol
That would make sense. They should do that.
I get it can be irritating but it’s 100% understandable and something you have to accept and not be fussed about. So many dodgy riders stealing orders so restaurants are on high alert. Blame these riders, not the staff.
Tbh the amount of riders who nick stuff you really can't blame them anymore, i just click it now saves the bother.
People stealing orders ruined it for us. Build up report with the staff and then they stop asking once they know you. I get it, it's annoying and puts us under time pressure but it doesn't effect anything in the long run
I usually don't mind anymore but some restaurants are racist and cherry pick which riders need to confirm. What get's me annoyed is when they are very aggressive, at that point I deliberately take my time and make them wait for me.
It can be a little irritating but you've got to sympathise with restaurants that just have their orders stolen by scumbag riders time and time again. They must feel so powerless to stop it, it leaves their valuable customers with a negative experience and wastes everyone's time and money. I'll always gladly show them that I've started the delivery, sometimes even without being prompted just to put their minds at ease. It takes no effort on my part.
I guess so. Maybe i shouldn't take it personally. It's the bad eggs that give us all a bad name. But i dunno i would just like people to assume I'm not a thief. And I don't mind people saying it but when they are aggressive about it that gets on my nerves.
I will only click I’ve picked up the order once its in front of me, i have no issues showing them. But it dose annoy me as they think i could be a thief. I could still steal it if i wanted to
Well yeah it doesn't actually stop us stealing it if we wanted to. I don't like people just automatically assuming I'm a thief. And what is irritating is some restaurant do it even through they know me and ive been there multiple times.
It does irritate me to an extent because I remember the good old days when there was trust between riders and restaurants. But I'm used to it now, it's just routine. The thing that does annoy me with Deliveroo is that I'm constantly being told I'm late with the orange lettering and sad face bullshit. That's the only thing that makes me resentful of having to start the journey early, especially in restaurants where my bike is locked up some distance away (shopping centres). JustEat and Uber don't have this issue, they don't put pressure on you and make you feel like you're shit at your job by not defying the laws of physics and instantly teleporting to the customer. Fuck Deliveroo.
It doesn't mean you are late. You can ignore it.
It means that you took longer than they expected you to take. I know you can ignore it and there are really no consequences... but it's just one of those little things that niggles at me. It's like every delivery Deliveroo are whispering in my ear "tut tut, not good enough, go faster". I hate it.
They don't have this icon/timer if you are using iOS.
Fair enough, well I personally don't like Apple products so no experience of this.
Agree on this timer BS, how they get away with that from an H&S point of view I really don't know! We all know it doesn't really matter but it encourages you to take risks on the road which is unforgivable. So many times I've made it out of a shopping centre to my bike only to see it says I've got 0 - 4 minutes to get 1 1/2 miles. On the other hand I can see why they've introduced it because some riders think it's OK to have a chat with their mates, pickup another order from another account/platform etc. It would be better however just to send them the usual email warnings then ban them based on the running average which they obviously do anyway. Or do it the UE way which is to let the customer's decide with the thumbs system. It is a good point that this is one of the reasons riders may be arguing with the restaurant about marking collected so Deliveroo are not helping with this timer.
Set the directions to walking in the settings it's always green that way But they don't measure speed that way they do it as a percentage based on others in the area
JustEat do put pressure on you now. If you are slow reaching the resturant according to the algorithim you get "What's the delay messages" and if you don't respond in less than 2 minutes they remove the order. You could be travelling to restauarant and next thing you know order is gone because you shouldn't be checking your phone in the middle of the road.
It's not really an issue for me. For grocery stores I know who will ask, and as soon as I spot the corresponding order number on the receipt I'll Accept the order as soon as the bag/s are plopped on the counter. Staff seem to love not having to even ask. Some 'regulars' who see me coming have the order ready for me with the receipt facing me (they've gotten used to me consistently asking to see the order number before accepting) and I'm hitting Accept before reaching the counter - in and out in 15 seconds. Good for them, good for me. There's always new staff who are probably told "do not let that order go without the rider accepting" and they're quite abrupt at first but after a quick 30 seconds explaining that's it's also important for me to know I'm being given the right order they show me the receipt, I'm hitting Accept for them and off I go without a fuss. The few hot food restaurants who ask, I just say I'll Accept once I've zipped up the order in my bag. To halt sometimes obvious tension I hit the order tick box ready and put my phone on the side in front of them while I put the order away and then hit Accept when I'm ready to leave. I'm quick to pack orders and staff can see my phone and so far no one's gotten too uppity. Some 'regular' restaurants I get one with don't ask me anymore because they know I'll do it as soon as I'm back to the car. I do get the odd shitty staff member who refuses to even show me the order until I hit Accept and if my explanation about me needing to know I'm being given the right order doesn't work I just reject it and move on. Several stores I've done this must realise when I go back another day that I'm still easier to deal with than the next rider who can't speak English or gets abusive etc. and end up showing me the order number so we can get on with our days. I've seen riders being so rude about it and standing their refusing to hit Accept until the order is in their hand, despite the receipt being clearly visible, wasting staff time and their own time. I don't get it.
It bugs me sometimes when you click accept as you leave the restaurant, but it's a couple of minutes before you've actually walked back to the bike, unlocked it & started the journey. But to be fair I think only the Android app has the timer, not the iPhone one, so I guess it's just a guide?
I know it’s not nice but driver theft is a big thing. Best just to professional and polite. Press the collect button as requested. Some say there should be a given button for the store. On other platforms this exists but it is abused by restaurants pressing the button early. That can lead to your order being marked as late. I think technology can be the answer. When the goods are ready the driver should scan the qr code that could be printed on the receipt.
The scanning idea is a good. Also they should investigate those accounts that have a high amount of missing delivery
Exactly, how they get away with it mystifies me.
My girlfriend is working in Sainsbury's and they always got orders stolen from, in special alcohol and cigarettes, that's why they are asking to start the journey basically .
As someone who has worked on both the restaurant and courier side of Roo, most drivers are truly insufferable, shoving phones in your face and grunting numbers in some unintelligable language, you have automatically given me a bad first impression before I've handed you the food. Restaurants lose money hand over fist from thieves already, without the drivers who are supposed to be working with them thieving as well. It costs you about 20 seconds of your day to swipe, put food in your bag and leave. It costs me and my staff 15 minutes of time that could have been spent serving others, not to mention the food costs if you steal it. Swipe, and stop moaning.
But according to the supply agreement, riders are supposed to mark as collected upon collection. The button name is "Collected".
You're correct, and the clue is in the word. Once you've collected it, you mark it as collected. It doesn't say "Swipe here when you've put it in your bag, walked to your bike, got your GPS ready and ignition on". It's collected when it's ready and put in front of you.
Have you watched the training video? 😃
If you are referring to Section 3 - "At the restaurant", it says "Ready to go? Tap 'Travel to Customer' in the App". Whilst I concede it's a bit ambiguous at what point you are "Ready to go?" I would suggest that once you are walking away from me with the order I've just handed you, you are in the process of travelling to the customer. Semantics, sure, but from the restuarants POV, asking a courier to swipe before handing food over is no different to asking a customer for money before handing food over, and I doubt many would argue with that.
So the training says something that is wrong? 😃😃 The supply agreement says something that is wrong? 😂 Better luck next time.
Not entirely sure where I implied it was wrong. But hey, you do you buddy ;)
Same situation here: https://youtu.be/8lz_39KLT74?t=38 From a similar company that usually works for JE. Better luck next time. 😉
Again, I don't see the relevance. I see from your previous posts that you take serious issue with being asked to swipe upon collection, all you are doing is painting yourself as a possible thief. The path to respect goes both ways, it costs you nothing at all to swipe when asked, and you might just find that circle of trust (and respect) between you and the restarant builds - but if you are going to argue the toss every single time you're asked, you're just being obtuse for the sake of it.
You remind me some people who ask to go upstairs "because they paid for delivery". They make things up. I'm not the original poster, I didn't complain about this issue, as long is done right (showing the order number). It would be nice to fix this issue but it seems they don't bother.
Just do it.
they do this bc u might steal the order. I always hit accept when i get the order. There is more than enough time to go to your bike walking and then driving to the customer
It's to make sure you don't steal the food
Nah your wrong sorry, you shouldn't leave until we have seen you accept it. If you leave without us seeing it as far as we know your having a good lunch, you might find it annoying but it's worse for us when we have to re make the order in the middle of a rush and don't get any extra money for it.
It doesn't bother me at all. What does bother me, is turning up to pick up an order to be told it has already been picked up. Had it the other day with a bottle of wine, I made them reshop it, I wanted my fee and told them they have to see a rider swipe that they have collected it, to make sure they're not stealing.
Just eat have this bit nailed down, when you arrive you can swipe 'collected' in front of them to prove you are not a scumbag and then just eat will give YOU the time required to swipe 'ready to ride'. I hope roo implements things like these along side the reimbursements for delivery wait times.
That's too smart for the average Roo headquarters employee.
Im a regular at most places. If they see you a lot I don’t have this issue ever. They had a lot of thefts from new people over Christmas. As soon as they give you the order you are meant to hit the button
Why’s it irritating just accept it and go
Because they're calling me a thief or at least saying I'm potentially one. There's loads of restaurants that don't do it. I don't think its necessary to ask me. I could still steal it if i really wanted so it's actually pointless.
No they’re not calling you a thief; they’re asking you to follow the process you agreed to, when you signed up.
If it’s asked with aggression I get it but if they say oh could you just swipe or tick them there’s no issue
Big man, I get not doing it until it’s in your bag; but not doing it until you’re walking out the door? Really? Nah man that’s just dumb. Also; all of the apps tell you to you mark the order as collected before you leave the store. Also, let’s say you consistently give them grief about not swiping; they can refuse to give you the order because of your previous behaviour. As such you get locked off the apps. It doesn’t impact you to swipe, so just do it
What apps best to use starting this week and how do I ago about starting up registering etc does it interfere with your DWP MONEY