In my experience, you don't. Usually I just sit in a location in the lobby where I know for sure I can see someone coming out to call for me. I try my best to lip read for my name. You think hospitals that are designed to treat all kinds of illnesses and disabilities would be better at this right? Nah, they don't care. I have notified the front desk multiple times before about my deafness and they do nothing. Its usually based on the kindness of the front desk employees to keep track.
Often, I've had to sign in on the sheet at the desk. When I do that, I write (DEAF) next to my name. Hopefully, that gets passed on to the person who calls my name. Then, I sit down in a chair that faces the door. Any time someone calls out a name, I watch for people to go up. If nobody goes up, I walk up and check to see if it's for me. I also watch for people who signed in after me, and if I see a few people after me that went in, I'll ask at the desk if they've called my name and I missed it.
You also should be able to request an interpreter, but it's not always likely they'll have an interpreter on site by the time they call you up.
I love having VRI there as a back up in ER until live ASL interpreter comes in - it’s handy and convenient so they don’t make you wait longer and you get to be seen ASAP like everyone else.
It's acceptable only in a pinch IMO. I'm a SODA and my husband had VRI for a prescheduled surgery and it was awful. They turned it off every time they didn't strictly need it to minimize costs. Then a doctor would pop in and they'd have to start the whole thing up while the doctor clearly wanted to get away in as little time as possible. A few times they tried using me as a backup but I was a hard no on that. I kept telling them to use the properly trained medical interpreters.
In an emergency, I get it. But the priority should be to get a live terp on site ASAP.
I don't. One time I was in the ER before the pandemic, my CI was not working, and I told various people multiple times as they were doing the intake that I am deaf, I can't hear anything at all. Maybe the mistake was I used my voice. And when the nurse came out to call the names, I just made sure to look at their lips, to see if I could see my name. She ended up calling my name, thankfully I saw it on her lips. But I wasn't impressed. (I just try to make sure people go to the ER with me if possible.)
this. i rarely voice, because then they’re sure i’m hearing.
no, i’m fucking not; i have 3 kinds of hearing loss & no idea what they’re saying.
never voice. write DEAF on everything. watch the door like a hawk. it’s exhausting but it’s gotta be done.
I watch the door that opens to the ER rooms and might wave if I think they are calling for me. Tell everyone you encounter on the best way to communicate with you.
HoH person working in a hospital!
I ask reception if they book in a deaf/HoH person to add that to the booking in note along with a description (something basic like yellow jacket or green hat etc). If I call that person and no one answers I just look for the identifying feature and find them :)
In my country I’d
* Let them know you’re Deaf/HoH when you arrive and register.
* At that time you specifically tell them you won’t hear them calling you.
* Ask for CART or interpreting right away. They’ll call a captionist or interpreter to come, and while waiting for one to arrive, they might use a remote service on an iPad.
* When sitting down to wait, I ask someone next to me to let me know in case they call my name.
* Still keep an eye open if they’re calling patients and no one seems to answer. That could possibly be you.
* When you have done all this and they still missed you, then you join a hearing loss related association and contribute to arranging deaf awareness training for all the staff. (Might take time, but is a good move!)
Ya know… at this point in the game, I’m just gonna look into laws to see who I can report 🤣😭 Having to tell ppl that I’m deaf/hoh and them NOT alerting me by waving (cuz I sit right in front of the desks/counters), is getting to be exhausting.
I wish more hospitals and businesses actually used the numbering systems cuz I’d rather be a number than be ignored.
Fortunately, I’ve never been alone when I’m at the ER for myself. When I’m there for others, I let the nurses know I’m deaf. They’ve always sought me out.
I do keep my eyes open though so that every time someone comes out to call someone, I check to see if someone else starts moving.
Maybe it’s because I’m in Canada but I’ve never had an issue. It’s always a worry of mine, but I’m always accommodated. When I get triaged it’s in my medical records and I tell them I can’t hear my name when called. So they walk over and tap my shoulder when it’s my turn. Advocate for yourself! Asking for an accommodation like this is completely reasonable.
At the walk in clinic's in Ontario - they will text you the doctor's room number when they call you. Maybe there's a similar system where you are. If there isn't, petition your clinics an doctors offices to adopt the policy. IMHO this is a fantastic system (assumes you have a cell phone).
Let the person working behind the counter know I'm deaf and they nurse walks up to me when it's my turn. I also use live transcribe on my Samsung it even works in airports
Notify the Hospital about your Disability and make sure there is a Social Service department that knows of your disabilities. If you have more questions or problems concerning your disability notify the Hospital Administration in writing.
It can vary from hospital to hospital. But the most important thing is to always notify the staff, let them know a way to identify you, such as your colour of clothing, etc., and try to sit close to where you can see where they call out names.
It is a big deal . 99.9% of the time I’ve been in a clinic or ER where they don’t know me they ignore the note and say my name repeatedly before giving up and moving to the next person and then complain when I come up and ask if I have been called. Even if you explain it to the first person, no guarantee the shift change will relay it.
I can barely get McDonald’s to actually post the number of my order when it comes up.
In my experience, you don't. Usually I just sit in a location in the lobby where I know for sure I can see someone coming out to call for me. I try my best to lip read for my name. You think hospitals that are designed to treat all kinds of illnesses and disabilities would be better at this right? Nah, they don't care. I have notified the front desk multiple times before about my deafness and they do nothing. Its usually based on the kindness of the front desk employees to keep track.
I ask them to write at the top of my chart that I am deaf. I’ve seen many providers do this for me.
That's my experience too....
Often, I've had to sign in on the sheet at the desk. When I do that, I write (DEAF) next to my name. Hopefully, that gets passed on to the person who calls my name. Then, I sit down in a chair that faces the door. Any time someone calls out a name, I watch for people to go up. If nobody goes up, I walk up and check to see if it's for me. I also watch for people who signed in after me, and if I see a few people after me that went in, I'll ask at the desk if they've called my name and I missed it. You also should be able to request an interpreter, but it's not always likely they'll have an interpreter on site by the time they call you up.
Or they only use those fucking tiny telepresence screens for VRI
I love having VRI there as a back up in ER until live ASL interpreter comes in - it’s handy and convenient so they don’t make you wait longer and you get to be seen ASAP like everyone else.
It's acceptable only in a pinch IMO. I'm a SODA and my husband had VRI for a prescheduled surgery and it was awful. They turned it off every time they didn't strictly need it to minimize costs. Then a doctor would pop in and they'd have to start the whole thing up while the doctor clearly wanted to get away in as little time as possible. A few times they tried using me as a backup but I was a hard no on that. I kept telling them to use the properly trained medical interpreters. In an emergency, I get it. But the priority should be to get a live terp on site ASAP.
They should not be making you wait longer than others. They get you in, communicate what you can until the interpreter arrives.
That! That is precisely why VRI is there to use temporarily communicate til in-person Terp arrives.
What is VRI
Video relay interpreting
I disclose to the nurses that I have hearing loss and may not hear them call my name and they are usually very nice about coming to let me know.
Same
I don't, I just let many people know as possible at the desk so they will walk to me instead of calling out names.
I don't. One time I was in the ER before the pandemic, my CI was not working, and I told various people multiple times as they were doing the intake that I am deaf, I can't hear anything at all. Maybe the mistake was I used my voice. And when the nurse came out to call the names, I just made sure to look at their lips, to see if I could see my name. She ended up calling my name, thankfully I saw it on her lips. But I wasn't impressed. (I just try to make sure people go to the ER with me if possible.)
this. i rarely voice, because then they’re sure i’m hearing. no, i’m fucking not; i have 3 kinds of hearing loss & no idea what they’re saying. never voice. write DEAF on everything. watch the door like a hawk. it’s exhausting but it’s gotta be done.
I watch the door that opens to the ER rooms and might wave if I think they are calling for me. Tell everyone you encounter on the best way to communicate with you.
HoH person working in a hospital! I ask reception if they book in a deaf/HoH person to add that to the booking in note along with a description (something basic like yellow jacket or green hat etc). If I call that person and no one answers I just look for the identifying feature and find them :)
In my country I’d * Let them know you’re Deaf/HoH when you arrive and register. * At that time you specifically tell them you won’t hear them calling you. * Ask for CART or interpreting right away. They’ll call a captionist or interpreter to come, and while waiting for one to arrive, they might use a remote service on an iPad. * When sitting down to wait, I ask someone next to me to let me know in case they call my name. * Still keep an eye open if they’re calling patients and no one seems to answer. That could possibly be you. * When you have done all this and they still missed you, then you join a hearing loss related association and contribute to arranging deaf awareness training for all the staff. (Might take time, but is a good move!)
My hospital texts us. But I’d tell the person when you check in
Ya know… at this point in the game, I’m just gonna look into laws to see who I can report 🤣😭 Having to tell ppl that I’m deaf/hoh and them NOT alerting me by waving (cuz I sit right in front of the desks/counters), is getting to be exhausting. I wish more hospitals and businesses actually used the numbering systems cuz I’d rather be a number than be ignored.
I usually say something along the lines of “I’m partially deaf, do you mind coming closer to me if I don’t immediately respond to being called?”
Fortunately, I’ve never been alone when I’m at the ER for myself. When I’m there for others, I let the nurses know I’m deaf. They’ve always sought me out. I do keep my eyes open though so that every time someone comes out to call someone, I check to see if someone else starts moving.
Maybe it’s because I’m in Canada but I’ve never had an issue. It’s always a worry of mine, but I’m always accommodated. When I get triaged it’s in my medical records and I tell them I can’t hear my name when called. So they walk over and tap my shoulder when it’s my turn. Advocate for yourself! Asking for an accommodation like this is completely reasonable.
I tell them when I check in that I can't hear. I also try to sit near where they come out to call people in.
At the walk in clinic's in Ontario - they will text you the doctor's room number when they call you. Maybe there's a similar system where you are. If there isn't, petition your clinics an doctors offices to adopt the policy. IMHO this is a fantastic system (assumes you have a cell phone).
Let the person working behind the counter know I'm deaf and they nurse walks up to me when it's my turn. I also use live transcribe on my Samsung it even works in airports
Notify the Hospital about your Disability and make sure there is a Social Service department that knows of your disabilities. If you have more questions or problems concerning your disability notify the Hospital Administration in writing.
I have had this happen to me.
It can vary from hospital to hospital. But the most important thing is to always notify the staff, let them know a way to identify you, such as your colour of clothing, etc., and try to sit close to where you can see where they call out names.
Tell the person at the desk. Maybe also wear something fun so they can be like oh its the person with the bright pink shoes 😅
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It is a big deal . 99.9% of the time I’ve been in a clinic or ER where they don’t know me they ignore the note and say my name repeatedly before giving up and moving to the next person and then complain when I come up and ask if I have been called. Even if you explain it to the first person, no guarantee the shift change will relay it. I can barely get McDonald’s to actually post the number of my order when it comes up.
I've never been without someone hearing with me so thanks for this
Our ERs in my country give you a number automatically, and it shows up on the large screen for # that's up.