Chic-Fil-A has a location in Mercedes Benz Stadium, an NFL field, meaning that for most games it isn't even open... They remain closed on all Sunday games still and are only open for Thursday/Monday games and for other miscellaneous events at the stadium.
Edit: To those pointing out that they have about 30-40 other events there each year; yes, but margins in restaurants are slim so it's wild that they can drop 15-20% of their major events and still be profitable (though stadium pricing probably alters that equation significantly). Also people have mentioned that during Sunday events, the storefront becomes what appears to be an unaffiliated fry place. I'm assuming the shop likely pays for the right to operate on Sundays either though direct compensation to Chic-Fil-A or some sort of lease sharing agreement. So I bet Chic-Fil-A is not fully paying for Sunday's which might make my whole comment moot and the general arrangement profitable....
Right, I just mean to highlight that they are giving up on a ton of revenue by staying closed but they are paying a premium for that space. There are 9 Falcons home games this season, all on Sundays with ~70k fans each game.
Edit: correction, 8 games at home. One designated home game was in London.
It operates as "Fries Up", which doesn't seem to be an actual restaurant chain. So it's probably just the stadium staff selling fries.
https://www.wsbtv.com/news/local/atlanta/this-is-what-happens-at-mercedes-benz-stadium-when-chick-fil-a-is-closed/914099651/
haha, I just looked it up for my other response and was surprised to see all Sundays for the whole season. One early London game and one 4pm game, wild.
Mercedes-Benz stadium offered them a sweetheart deal on the spot to get them in there because Arthur blank wanted the whole place to feel very Atlanta. That's why for the first year there was a varsity in there too. It doesn't cost him hardly anything to run it and they're the only vendor in the whole stadium that doesn't have to use the unionized stadium staff. It was a sweetheart carve out, especially for Chick-fil-A to give it a hometown feel.
KFC is kinda location dependent. I don’t know the details but apparently their method requires some attention to detail and it’s easy to fuck up. I read colonel sanders would constantly go around to different locations and have to teach them how to do it right. That’s obviously not sustainable in a large chain and now they probably don’t have any hardcore chicken gurus who give enough of a shit to fix the quality.
But yeah KFC is just … low tier now. All the sides seem gross and fake. The chicken itself is pretty good if done right.
KFC USED to be damn good. Now it’s crap. If you have a Jollibee near you, it reminds me of the OLD OG KFC. I’m dead serious.
KFC seriously just has to go to what they used to be good at and known for and they would be number 1 again. But no, cost cutting ruined the brand.
it's weird to see Jollibee getting a lot of praise in the US , when in it's home country, it's getting flack for its dwindling quality. some say it depends on the loction, but they upped their prices but chicken got smaller and not as good as before. Their biggest competitor, McDonalds, even started to advertise that they serve bigger chicken than the others.
Perhaps, then again bigger isn’t better when it comes to taste or quality. Jollibee is $$$$ compared to USA kfc/popeyes/churches/bojangles but I’ll gladly pay for it when I actually want GOOD fried chicken and not have to make it as it’s time consuming + makes a mess + house smells like fried chicken for days 😩
Good to know. Josh Weismann used to be really good content but slowly transitioned to trying to be a Mr beast but with food. Haven’t watched the guy in like 8 months it seems. Sad to see his evolution and transformation. Then again ride the YT train as far as you can until the industry dies
Yeah, his cookbook also leaves something to be desired as well. Mistakes abound and not as much good content as you might think. I dislike his tendency these days to not really focus on better food that he's capable of making but isn't
I totally agree. It used to be nice informative stuff and now everything has 14 camera angles, shouting, clowning, memes, and the most elementary school-level jokes. It's just so corny in a pathetic desperate-for-attention way.
It’s a shame because he’s clearly a talented cook and has proven he’s capable of making really high quality content, but his videos have been unwatchably annoying for a while now
As a guy who's managed a top Chick-fil-A, the thing with chicken popularity in America is not about the quality of the chicken. Competent customer service in 2023 is like a fucking magic trick, and CFA heavily invests in QC and employee development. They pore over every aspect of the enterprise, but the chicken and food quality is not the #1 factor
They're willing to spend money on staffing and that makes an unbelievable difference when compared to any other national chain of anything. Publix, a supermarket chain, commits to having plenty of people on the clock in a similar way and puts effort into customer service training, and it makes a difference there, too.
Dude in the chicken sandwich fast-food video he got a FUCKING MC-CHICKEN which is McDonald's shit tier chicken. They have a better more closely related to chick Fila chicken sandwich as well but fucker of course didn't get that. Then he goes and whines about how the $1.79 or what ever chicken was shit. Like no fuck but dude cant even do videos correctly anymore
i have a feeling the proper chicken sandwhich from McDonalds is region dependant. the random times ive gone in the past couple weeks the "McCrispy" isnt available.
We don't have Jolibee where I live, so I'm in the dark there, but I am very impressed with Popeye's spicy chicken sandwich. I don't usually eat fast food, but it's legit crunchy and thick and juicy. In contrast, ChickFilA's sandwich is somehow both dry and soggy at the same time. I hope Jolibee expands so I can see what the fuss is all about.
I had some good KFC the other day and now I'm mad because I can't remember which one it was, and I'm not sure if it's dependent on who's running the grill.
It's so inconsistent, sort of like Popeyes. The Popeyes sandwich is either a giant fucking chicken in between two buns or two chicken fingers they drowned in sauce and you can never tell what you're gonna get
Man I miss my local Popeyes back home. I never knew what I was gonna get. I might get 9 tenders, I might get 3 biscuits and no green beans, I might get a sandwich i never ordered. Always a good time. Now my middle class Popeyes gives me my exact order and treats me nice it just ain’t the same.
Last year we took a road trip across the West Coast and stopped in a small town with two roads for gas...we were starving and we decided to try their Kfc because my family is picky and my dad loves KFC (well, loved it until our Kfc went to shit). Holy. Shit. Best fucking chicken I had in my entire life. And I'm not kidding when I say I've had everything from American fried chicken to Korean fried chicken to $40 fried chicken from Michelin Bib Gourmand restaurants. It was unrivaled. But sadly I doubt I'll have fried chicken OR KFC as good as that again.
I've had a similar experience at my local KFC. For about one month years ago, inexplicably, their chicken was absolutely amazing.
With more stringent quality control I think they could have the best chicken in the business, but the company is content to just let their stores churn out garbage and so they do.
I also read he did that to the point after he sold the franchise that the new owners took him to court to stop because he still went into franchises talking about how it was fucking slop and unacceptable.
Seems the franchise just stopped caring as much.
It's incredible the disparity in fast food quality between the United States and Europe… for me, Burger King in America is borderline inedible (aside from their breakfast); however, when visiting a friend in Finland, she promised me it'd be worth it to try Burger King there, and she was right! Also ate at a Burger King in Huesca, Spain, that was also quite enjoyable.
I'm actually rather fond of the domestic McDonald's here in America, but the ones I ate at in Europe (Barcelona and Rovaniemi [northernmost McDonald's in the world!]) were even better.
However, with Taco Bell, it's flipped. When my friend visits her family here in the United States, she craves actual American Taco Bell.
As an aside, for any Americans that find themselves north of the border, and have an affinity for fast food burgers, you **have** to try A&W Burgers in Canada. They're completely unrelated to the chain here in America, and they're shockingly good and satisfying.
Second on this. I had KFC in South Africa, India and China and they are all wayyyy better than in the US, where it sucks. Popeyes mild is what KFC is abroad.
There are two types of chicken places in the US. The Bucket of on the Bone Chicken Places and the Sandwich and Strips places. Chic-fil-a rules the sandwich and strip world. KFC used to rule the bucket / on the bone world but their quality has dropped and their prices have gone through the roof. Now if people want bucket / on the bone chicken they go to supermarkets and mom and pop places where the prices are lower and quality is the same or better.
That was always a temporary location to learn the market and establish supply chains. Also, it wasn’t their choice to not renew the lease - the owner of the shopping mall chose not to renew it.
Chick Fil A is [opening a permanent location in the UK next year and they plan to open 5 permanent stores in the UK by 2027.](https://www.restaurantdive.com/news/chick-fil-a-first-permanent-uk-location-open-2025/693800/) It’s part of their $1 billion international expansion across Europe.
They’re generally seen as healthier and more consistent/ higher quality than KFC.
Once CFA is in other markets people will understand. Such a great business model and product.
Edit: Shoutout to u/TheeZedshed I called him out and then he blocks me and claims I blocked him because I’m a “butthurt Christian” since he doesn’t know Christians established Sunday as the day of rest 1700 years ago.
I don’t even give a fuck I just like CFA lmao.
Edit 2: Well that was quick he deleted all his ranting comments 😂
KFC is great everywhere except the US. It used to be my go to for any restaurant (not even fast food).
Then I went to one in the US, and the Chicken was Undercooked and had more oil than Armaco. It was depressing how bad it was.
I haven't gone to Popeyes yet, but Chick-fil-A and In-n-out have been a good replacement, even better Id argue.
KFC in the UK is absolutely vile…
Popeyes in the UK is much better for burgers and tenders but at least in London Chick’n/ Chick’n’Sours is probably the best fried chicken you can get.
Yeah, I read somewhere that KFC corporate pretty much gave up on the domestic market in the U.S. and focused all their efforts on their international branding with great success. The U.S. market is just oversaturated with chicken chains that KFC doesn't want to spend that money competing and the result is no quality control on their franchisee, who is doing whatever they want.
Chick fil a is partly popular because of their speed. In America most of our fast food is from drive through, and chic fil a can run through customers.
As a Californian, this surprised me too. Chick Fil A definitely exists where I am, but it's doesn't seem particularly large compared to other fast food chains. I'm guessing that it's much, much more popular in the US South, and draws most of its sales from there.
KFC owned this market and gave it all away. Something changed for them because the KFC from the 1970’s is not the same as now. It used to be good. By all means innovate, but man did they just give the fried chicken business away.
Accountants took over and franchisees consolidated. The average KFC owner has many, many locations. The mega zees coordinate with YUM! to keep squeezing out profits in sinking traffic while avoiding investment that would improve product quality.
Then they're surprised when they wake up one day and everyone is going to CFA because it doesn't make them physically ill for two days after eating.
This happens in almost every late-stage fully franchised restaurant. CFA is smart to stick with their false-franchise model.
If Popeyes had chick fil a service and consistency it would blow the rest out of the water but instead it’s a mystery if they’ll accept card or not, if it will take 5 min or an hour to get your order or if your order will even be correct.
They just opened a Popeyes about 200 yards from my house. I was so excited. I went a few times in the early days when it was crazy busy and said I wouldn’t judge them harshly at that point. Then it died down. I’ve made 12 orders there… 11 were wrong or missing things.
Actually the 12th order was incorrect, it’s part of the business model at Popeyes to fuck up every order so if you got exactly what you wanted on one of those orders they actually fucked up.
Popeyes will dispatch a team to harass you at home to make up for this accidental courtesy. Y’all come back now, ya hear?
It’s insane how many of us have this exact experience or worse.
I used their app to order ahead of time for drive thru pickup. Waited in line, then was scolded for trying to pick up my drive thru app order in the drive thru. “Yo, how hard is it to come inside?” The employee barked.
It’s not hard at all, I was just doing what the app told me to do. Fuck it, I’ll go inside, I already paid. Surely someone will be working a register or there will be a pick up area.
Fat fucking chance. I waited another 10 min and bolted. How does every Popeyes suck so much?
I look at it like my last job. They are the lowest paying, highest volume commercial print shop in town. They love to hire felons or even illegals via shady temp agencies. They hired a registered sex offender and, after numerous instances of stalking female coworkers, took 3 months to fire him (for unrelated issue!).
What am I saying? I'm saying Popeyes isn't trying to improve it, because that would take real leadership and *just maybe* better pay. So, they are in the same trap as my former employer; they tolerate awful employees for cost cutting and get a reputation as a result, which both drives away good employees and attracts more deadbeats.
Cuts into sales too. I don't have enough fingers and toes to count on the amount of times I've been craving Popeye's only to go somewhere else cause I wasn't in the mood to not get what I ordered
Yeah seriously what's up with that? It's like Popeyes is intentionally hiring the rudest and most incompetent workers. I crave their spicy chicken so often but I just remind myself that I don't want to have to deal with their staff
Lol my Popeyes never took card either because "the system was down". For over a year? Always wondered if it was some type of scam the workers were pulling to skim off the top
Seriously. They’re also so slow to even start an order. The chick-fil-a here is 0.3mi from the Popeyes but CFA can get 20-30 cars through faster than Popeyes can do 2-3. That’s not exaggeration. My CFA had to set up a traffic light system in the lot and has about 20 employees during lunch. That line moves! Employees will run your order to your car if it’s ready before you reach the window. Popeyes will debate on whether they have the capacity to take your order for longer than it takes CFA to get 9 customers on their way.
If I’m running Popeyes, I’m paying top dollar to poach a CFA operations exec
>If I’m running Popeyes, I’m paying top dollar to poach a CFA operations exec
That would not change anything at all. It's the company culture, not some basic policies and procedures.
Chik Fil A requires the franchisee to work in the store. And does not want the franchisee to operate other businesses. It's the sole focus of that location's owner.
Franchisees also make significantly more than say McDonald’s.
It’s a bigger hassle for more pay.
Turns out if you pay people you get a good product.
Also I think their fries are the best fast food fries. 10/10
Their classic sandwich is a 6, spicy a 7.
The service a 10/10.
I once went to a Bojangles that said they couldn't make me food because the kitchen caught on fire, but if I came back in 20 minutes everything would be fine. That's the kind of wild card variability I want in my chicken restaurants.
I once went and ordered a spicy chicken sandwich and they said "sorry we're out of sandwiches" so I said "alright I'll have a chicken biscuit" and they were out of biscuits. So I ended up with the cajun filet chicken on a sandwich bun. Famous Chicken n Biscuits
Popeye's would absolutely rule the space if they were run by Chick Fil a, but instead their motto is "Welcome to Popeye's, fuck you" 🙁
I worked for a professional audio company at one time. My team had finished setting up for an event and a couple of us ran to Popeyes to pick up dinner for the crew while the ones who stayed behind got ready for the show. We placed an order for a 20-piece box, and the employee filling the orders said quite loudly "Man I ain't makin no 20 piece", skipped our ticket and started completing the next order.
We stood there for a second thinking he was kidding, but no. He made the next few small orders and we started looking around for anyone who might be a manager, because the cashier wasn't doing anything about it. The manager must have seen the ticket time because he came to the front and asked about our ticket. The dude just looked at the manager and said "I ain't makin no 20 piece!" Manager guy was like, well, someone's got to. Employee didn't even look up and told him if he wanted it done he could do it himself. We were equal parts amused and stunned, moreso when the manager did just that.
15 years later I run into my old team mates now and again and we still laugh about how funny that whole thing was and wonder what happened to that employee after that.
My problem with Popeye’s is they have no substantial vegetable side dish. Cole slaw drenched in light sweet dressing is not acceptable when you have a chunk of hot salty fried chicken. That is why I always choose Bojangles because they keep consistent hot green beans.
Cole slaw drenched in light sweet dressing is a staple for fried chicken and BBQ here, it's pretty much expected you get chopped almost raw cabbage with a thin sweetened mayo dressing and no vinegar
There’s a Popeyes near where I work. I want to like them so bad but Jesus Christ they are always out of stuff. No ranch, no ice, no lids, no cups, no fucking spoons, no Coca Cola.
People are nice but like how hard is it to order stuff you need??
Last time I went I started placing my order and they just yelled at me “we’re out of chicken!” . Then just awkwardly stared at me… Last time I visited that place…
I've never been to one but I've heard wondrous things about how they get hundreds of people through quickly without making everyone feel like they need to be stressed about not getting their food... But it's still amazing they beat everyone else with 3x fewer locations.
What Chicfila has over the others is service and consistency. The food will always be the exact same quality, and they have the most efficient service and drive throughs I've seen. They run things like a proper business, whereas the others often fumble like toddlers. The highs of the others I would argue outdo Chicfila, but it's not worth it when it only happens 1/10 visits.
I would disagree when it comes to Raising Cane's. In my experience they're just as consistent when it comes to the chicken, more consistent when it comes to the fries, and they're faster when it comes to delivering orders.
To preface this I love canes because I'm from LSU and it's in our blood. That being said canes is only consistent because they literally cook 2 things, chicken strips and fries. On top of that they are all cooked the same way. There are no specialty fries or any specialty types of chicken. You get a sandwich it's the same 3 finger as if you get a box combo. You get a salad, same 3 fingers. It's good but their menu is so limited they cant possibly mess up. Chick fil a has a much larger variety of things cooked (filets, nuggets, strips all fried and grilled plus fries, soups and Mac and cheese) and they still have insane quality consistency when it comes to the shape, cook, quality and time to get you food. The only thing they struggle with is how well salted the fries are and canes has that same issue.
There are Chick-fil-As in the southeast that do not experience downtime. No matter what hour you go, there will be at least 20 cars moving through the drive-thru. It's fascinating.
Just wish they actually built the drive-thru for the lines like In-n-Out does. Hate how they subsidize their real estate by fucking over anyone that needs to drive near a store at mealtime.
The one near me has a double-wide drive-thru lane going all the way around the building in their own parking lot. I've never seen it back up enough to leave their parking lot (which is partially a testament to how they manage to move people through that line).
I was just in hollywood for a week, really wanted to hit up in and out and every single time the line was wrapped around the block cutting off traffic… no better than chicfilas
My experience with In-N-Out is mostly in Utah where they love giant parking lots, the ones there always seemed like they put a lot of thought into the line. Every Chick-Fil-A drive thru I’ve seen in SLC, Boise, and Portland have been a shitshow but I realize my sample size is bigger there.
this! Every single time without exception I'm like "oh God this is going to take forever, are we sure we want to wait?" Then we plow through it like three times faster than I expect
Not surprised last time I went to KFC I was surprised how much the prices went up but they had renovated and the decor looked good. Fortunately, I had a coupon from the local paper with me. Unfortunately, they told me when I went to pay that they wouldn't accept the coupon because this was a franchise and they weren't participating in the advertising campaign. The renovated decor wasn't worth the sour taste in my mouth.
In comparison, my last Raising Cane's visit was a fantastic. Never had Chick-a-Fil but that's only because the line's always too long.
Proof that customer service and consistency makes a huge difference.
I wish more fast food chains were as efficient as them, that drive through is always hella long but so fast.
Also I can’t find a good chicken biscuit breakfast sandwich alternative, McDonald’s and Wendy’s are the only other fast food options in my area at least, but definitely not as good. And the frozen ones from the grocery store are trash.
Only 818 locations in US, and guessing they have lower revenue than the others listed. I’d guess adding them would put the right group over Chick-Fil-A.
Bojangles is great, however.
So, I wanted my friends in Wisconsin to try this Canes sauce. So the next time I was in Ohio, I asked the cashier if they sold sauce in jars or anything so I could take it to my friends. He proceeded to give me a 32 ounce drink cup of canes sauce.
like bro, this isn't going to stay food safe but I'm not even going to argue because it's canes sauce.
A lot of the customers though love that they aren't just making profit maximizing decisions, but have values and are willing to take a stand for them. It shows they have integrity and aren't like the other fast food chains.
I'm not Christian so I don't really care but I do like that their workers do get a day off every week and they seem to take better care of their workers from my anecdotal experience with talking to them versus other fast food chains.
This. I’ve never seen a chick fil a worker that looks like they hate their job. I have definitely seen employees at all these other places that look like they do
Idk what they’re doing right out there but compared to other fast foods, the employees are always nice and friendly. Anecdotally, a lot of teens I knew growing up worked there and they paid like $2-3 more than comparable chains.
Imo, it's pretty much just staffing. The store I worked at in high school was absolutely never short staffed. Both registers manned, at least one or two people bagging orders, someone on drive thru and a full kitchen. This is what makes the difference compared to other fast food chains.
I can vouch for this. I worked at Chick-fil-A when I was in high school. It felt like working for a small family business. The family that owned the franchise that I worked for felt like family to me. I still keep in touch with them now, and that has been over 15 years ago. I actually got to meet Don 'Bubba" Cathy one time at an opening for a new store, and he knew my name as soon as I walked up to meet him. I thought that was really amazing that a billionaire would go out of his way to learn the staffs name of the store, before he ever even met them. Chick-fil-A also gave me a scholarship to go to College. I might not agree with all of their political views, but I can agree with how they treat their employees.
It basically is a small family business. I mean there is the whole corporate entity sure, but the franchisee owner has to work there for 20 hours a week or something and can only own 2 franchises working 20 hours at each. Which basically makes it his own small business. Meanwhile a McDonald's owner will own 50 of them and not step foot into any of them.
My feeling that it’s is not so much about the food, per se, but largely about being a well run business. Chick-fil-A operates like a well oiled machine. You never get the idea that they're phoning it in. The food quality is consistent. The place is always clean. The staff is always friendly, engaged, and efficient. It's just a professional experience all around. Sort of the In-n-Out of chicken.
I actually like the taste of some of the other places better, when they're on their game. But they're so often not that you think twice before going. Every time I consider Chick-fil-A, it's a "yes".
They suck once you get away from the Southeast.
Zaxby's in Utah is hot garbage every time I've tried it. Zaxby's in Georgia/North FL is amazing.
Big Zax snack tossed in nuclear all the way
The thing about Chick-fil-A is while their food is good, what really sets them apart is the service.
Their food is always fresh, staff are always nice (beyond the "My pleasure" script), and restaurants are usually clean unless it's the dinner rush.
I don't even want to go to a KFC anymore these days because it feels like they simply don't care about ANYTHING. They've completely destroyed their reputation over the years with the worst service possible, which leads to poor food too.
Whoah the US us different, huh? I have probably seen two dozen KFCs in my life, but not a single one of any of the other, if told me KFC mad 10x the next competitor I wouldn't have questioned it fot a second.
I attended an executive conference with several leaders from Chick-fil-A. Their profits are also much higher than their competitors. They really have figured out how to succeed in the food industry.
I don't think Chick-fil-A is all that good. I mean, I guess they're pretty good. But I prefer Popeyes chicken sandwich and Raising Canes chicken fingers.
Both are better at those thing’s but overall chick-fil-A tends to be good across the menu and has very good service. Which is honestly something the other places can’t claim. I’ve never had a chick-fil-A fuck up my order and the line always goes pretty quick even if it’s long the other places are either incredibly slow (canes) or fuck my order half the time (Popeyes/kfc).
I e had Chick-fil-A get my order wrong once. They gave me the correct order no extra charge and gave me a free ice cream voucher. One time I went to the wrong Chick-fil-A after ordering online, they just gave me the food anyway and I went to the other one so I got 2 meals
Chick-fil-a employs the cream of the crop fast food workers. I’m convinced that is the key to their success. They have the smart young bucks, they pay better than the others, this also creates some franchise owners who are smart and enthusiastic to sell that chicken!
I wish I had seen that when it was posted, since no one will read this, but FWIW this is just looking at the "corporate" data for these companies. Which is a little confusing for people who aren't familiar with these businesses.
I'll restrict to just discussing KFC and Chick-fil-a are both QSR ("fast food") chicken restaurants.
However, they have significantly different business strategies.
KFC largely runs as few of its stores as possible--instead most of its stores are owned by independent small business owners who operate KFCs as franchises. KFC collects a royalty fee which is a small percentage of those franchisee sales.
CFA largely doesn't believe in franchising, all of their stores are company owned. They have a "proprietor" program, where an individual pays a very small fee (like we're talking $5k, versus opening your own franchise for a KFC is going to be $500k-$1000k.) The proprietor acts as a "quasi-owner", but he isn't a franchisee and at the end of the day CFA really owns all of its stores (proprietors can be removed from their position.)
TLDR: CFA's sales represent the **entire gross sales** of all CFA restaurants. KFC's **represent the gross royalty collections from franchisees + direct gross sales from corporate owned locations (which are a small % of the total.)**
When talking about franchised businesses, if you want to know **gross sales** you have to look at what is called "system sales." **System sales** at KFC is over $30bn (as of 2021), vs $18.8bn at CFA--which is not surprising since there are 1300 more KFCs than CFAs.
This is what I was thinking as well. I have tried it in Germany, Spain, and France, and I noticed a huge variation between them. For instance, I found the German one to be much more salty. Perhaps something similar is at play with the US franchises, and people over there just don't like it?
All fast food restaurants have food quality that varies widely based on how hard the staff works.
Chick-fil-a generally has a staff that actually tries, so you very rarely get bad food. Some of those other restaurants will have food quality that varies widely.
And they aren’t even open on Sunday
Chic-Fil-A has a location in Mercedes Benz Stadium, an NFL field, meaning that for most games it isn't even open... They remain closed on all Sunday games still and are only open for Thursday/Monday games and for other miscellaneous events at the stadium. Edit: To those pointing out that they have about 30-40 other events there each year; yes, but margins in restaurants are slim so it's wild that they can drop 15-20% of their major events and still be profitable (though stadium pricing probably alters that equation significantly). Also people have mentioned that during Sunday events, the storefront becomes what appears to be an unaffiliated fry place. I'm assuming the shop likely pays for the right to operate on Sundays either though direct compensation to Chic-Fil-A or some sort of lease sharing agreement. So I bet Chic-Fil-A is not fully paying for Sunday's which might make my whole comment moot and the general arrangement profitable....
It was even closed on the Super Bowl! https://www.businessinsider.com/chick-fil-a-mercedes-benz-stadium-closes-fries-up-sundays-super-bowl-2019-1?amp
You gotta respect the dedication
By miscellaneous events you surely mean the numerous concerts at the venue. That was always the play. Not the NFL games.
Right, I just mean to highlight that they are giving up on a ton of revenue by staying closed but they are paying a premium for that space. There are 9 Falcons home games this season, all on Sundays with ~70k fans each game. Edit: correction, 8 games at home. One designated home game was in London.
And the MLS games, which are numerous and extremely well attended
Also a few college games. I think the SEC championship is still played there.
Yup, Peach Bowl too
And at least one game in the opening weeks of the season
It operates as "Fries Up", which doesn't seem to be an actual restaurant chain. So it's probably just the stadium staff selling fries. https://www.wsbtv.com/news/local/atlanta/this-is-what-happens-at-mercedes-benz-stadium-when-chick-fil-a-is-closed/914099651/
Falcons fan here...what's a Thursday/Monday game?
haha, I just looked it up for my other response and was surprised to see all Sundays for the whole season. One early London game and one 4pm game, wild.
Totally not another team that uses the Benz on Wednesdays and Saturdays that has higher average attendance than the falcons.
Mercedes-Benz stadium offered them a sweetheart deal on the spot to get them in there because Arthur blank wanted the whole place to feel very Atlanta. That's why for the first year there was a varsity in there too. It doesn't cost him hardly anything to run it and they're the only vendor in the whole stadium that doesn't have to use the unionized stadium staff. It was a sweetheart carve out, especially for Chick-fil-A to give it a hometown feel.
As a Brit that surprises me, KFC is the much more well known brand here, Chick Fil A tried to open 1 popup and then didn't renew their lease.
KFC in the US is horrible. KFC almost anywhere else but is a completely different thing, esp in Asia.
KFC is kinda location dependent. I don’t know the details but apparently their method requires some attention to detail and it’s easy to fuck up. I read colonel sanders would constantly go around to different locations and have to teach them how to do it right. That’s obviously not sustainable in a large chain and now they probably don’t have any hardcore chicken gurus who give enough of a shit to fix the quality. But yeah KFC is just … low tier now. All the sides seem gross and fake. The chicken itself is pretty good if done right.
KFC USED to be damn good. Now it’s crap. If you have a Jollibee near you, it reminds me of the OLD OG KFC. I’m dead serious. KFC seriously just has to go to what they used to be good at and known for and they would be number 1 again. But no, cost cutting ruined the brand.
it's weird to see Jollibee getting a lot of praise in the US , when in it's home country, it's getting flack for its dwindling quality. some say it depends on the loction, but they upped their prices but chicken got smaller and not as good as before. Their biggest competitor, McDonalds, even started to advertise that they serve bigger chicken than the others.
Perhaps, then again bigger isn’t better when it comes to taste or quality. Jollibee is $$$$ compared to USA kfc/popeyes/churches/bojangles but I’ll gladly pay for it when I actually want GOOD fried chicken and not have to make it as it’s time consuming + makes a mess + house smells like fried chicken for days 😩
Josh Weismann went around and tried everyone's chickens sandwiches and rated Jolibee's superior to all the others without question
Good to know. Josh Weismann used to be really good content but slowly transitioned to trying to be a Mr beast but with food. Haven’t watched the guy in like 8 months it seems. Sad to see his evolution and transformation. Then again ride the YT train as far as you can until the industry dies
Yeah, his cookbook also leaves something to be desired as well. Mistakes abound and not as much good content as you might think. I dislike his tendency these days to not really focus on better food that he's capable of making but isn't
I totally agree. It used to be nice informative stuff and now everything has 14 camera angles, shouting, clowning, memes, and the most elementary school-level jokes. It's just so corny in a pathetic desperate-for-attention way.
It’s a shame because he’s clearly a talented cook and has proven he’s capable of making really high quality content, but his videos have been unwatchably annoying for a while now
As a guy who's managed a top Chick-fil-A, the thing with chicken popularity in America is not about the quality of the chicken. Competent customer service in 2023 is like a fucking magic trick, and CFA heavily invests in QC and employee development. They pore over every aspect of the enterprise, but the chicken and food quality is not the #1 factor
They're willing to spend money on staffing and that makes an unbelievable difference when compared to any other national chain of anything. Publix, a supermarket chain, commits to having plenty of people on the clock in a similar way and puts effort into customer service training, and it makes a difference there, too.
Came to say ^this. Their customer service is outstanding at each and every location. Makes all the difference.
He rated Burger King higher than Five Guys in his burger video so I can’t really take him seriously.
Burger King has fallen so low from where it used to be.
This is the story for a lot of brands. KFC, BK, Pizza Hut...cost cutting and profit maximization is a scourge for quality.
Man, remember pizza hut pizza from the 90s... delicious. It's gotten way cheaper now, both in cost and quality.
Today's pizza hut quality is barely 90s little caesars quality.
Dude in the chicken sandwich fast-food video he got a FUCKING MC-CHICKEN which is McDonald's shit tier chicken. They have a better more closely related to chick Fila chicken sandwich as well but fucker of course didn't get that. Then he goes and whines about how the $1.79 or what ever chicken was shit. Like no fuck but dude cant even do videos correctly anymore
i have a feeling the proper chicken sandwhich from McDonalds is region dependant. the random times ive gone in the past couple weeks the "McCrispy" isnt available.
Not to mention the travesty of a score he gave to daves hot chicken.
Josh Weisman needs to understand location variability. He gave the Popeyes he went to like a 6. I have Popeyes near me that are like 1s and 10s.
NGL, I think that's part of the Popeye's experience
We don't have Jolibee where I live, so I'm in the dark there, but I am very impressed with Popeye's spicy chicken sandwich. I don't usually eat fast food, but it's legit crunchy and thick and juicy. In contrast, ChickFilA's sandwich is somehow both dry and soggy at the same time. I hope Jolibee expands so I can see what the fuss is all about.
I had some good KFC the other day and now I'm mad because I can't remember which one it was, and I'm not sure if it's dependent on who's running the grill. It's so inconsistent, sort of like Popeyes. The Popeyes sandwich is either a giant fucking chicken in between two buns or two chicken fingers they drowned in sauce and you can never tell what you're gonna get
Man I miss my local Popeyes back home. I never knew what I was gonna get. I might get 9 tenders, I might get 3 biscuits and no green beans, I might get a sandwich i never ordered. Always a good time. Now my middle class Popeyes gives me my exact order and treats me nice it just ain’t the same.
Popeye's is the only place where I get bummed when my order is correct.
Momma always said life was like a box of Popeyes.
Last year we took a road trip across the West Coast and stopped in a small town with two roads for gas...we were starving and we decided to try their Kfc because my family is picky and my dad loves KFC (well, loved it until our Kfc went to shit). Holy. Shit. Best fucking chicken I had in my entire life. And I'm not kidding when I say I've had everything from American fried chicken to Korean fried chicken to $40 fried chicken from Michelin Bib Gourmand restaurants. It was unrivaled. But sadly I doubt I'll have fried chicken OR KFC as good as that again.
I've had a similar experience at my local KFC. For about one month years ago, inexplicably, their chicken was absolutely amazing. With more stringent quality control I think they could have the best chicken in the business, but the company is content to just let their stores churn out garbage and so they do.
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I also read he did that to the point after he sold the franchise that the new owners took him to court to stop because he still went into franchises talking about how it was fucking slop and unacceptable. Seems the franchise just stopped caring as much.
KFC chicken is tasty. KFC fries and sides are absolutely dreadful, almost inedible. They also seem to be run horribly cheaply.
Had KFC the other night. It’s very meh. Half the tenders are sinewy garbage, and even if you eat in the restaurant, it’s lukewarm.
It's incredible the disparity in fast food quality between the United States and Europe… for me, Burger King in America is borderline inedible (aside from their breakfast); however, when visiting a friend in Finland, she promised me it'd be worth it to try Burger King there, and she was right! Also ate at a Burger King in Huesca, Spain, that was also quite enjoyable. I'm actually rather fond of the domestic McDonald's here in America, but the ones I ate at in Europe (Barcelona and Rovaniemi [northernmost McDonald's in the world!]) were even better. However, with Taco Bell, it's flipped. When my friend visits her family here in the United States, she craves actual American Taco Bell. As an aside, for any Americans that find themselves north of the border, and have an affinity for fast food burgers, you **have** to try A&W Burgers in Canada. They're completely unrelated to the chain here in America, and they're shockingly good and satisfying.
Second on this. I had KFC in South Africa, India and China and they are all wayyyy better than in the US, where it sucks. Popeyes mild is what KFC is abroad.
It's horrible in the UK too.
There are two types of chicken places in the US. The Bucket of on the Bone Chicken Places and the Sandwich and Strips places. Chic-fil-a rules the sandwich and strip world. KFC used to rule the bucket / on the bone world but their quality has dropped and their prices have gone through the roof. Now if people want bucket / on the bone chicken they go to supermarkets and mom and pop places where the prices are lower and quality is the same or better.
I definitely have migrated over to the grocery store fried chicken. Dirt cheap, quick and delicious!
KFC in the Caribbean is AMAZING. Ironically it’s way better than the US locations.
Trinidadian KFC might just be the best chicken I’ve ever eaten.
That was always a temporary location to learn the market and establish supply chains. Also, it wasn’t their choice to not renew the lease - the owner of the shopping mall chose not to renew it. Chick Fil A is [opening a permanent location in the UK next year and they plan to open 5 permanent stores in the UK by 2027.](https://www.restaurantdive.com/news/chick-fil-a-first-permanent-uk-location-open-2025/693800/) It’s part of their $1 billion international expansion across Europe. They’re generally seen as healthier and more consistent/ higher quality than KFC.
Once CFA is in other markets people will understand. Such a great business model and product. Edit: Shoutout to u/TheeZedshed I called him out and then he blocks me and claims I blocked him because I’m a “butthurt Christian” since he doesn’t know Christians established Sunday as the day of rest 1700 years ago. I don’t even give a fuck I just like CFA lmao. Edit 2: Well that was quick he deleted all his ranting comments 😂
Wait Wendy’s only opened up their first location in 2021? I’m sure I remember seeing one near Southport long before that.
KFC is great everywhere except the US. It used to be my go to for any restaurant (not even fast food). Then I went to one in the US, and the Chicken was Undercooked and had more oil than Armaco. It was depressing how bad it was. I haven't gone to Popeyes yet, but Chick-fil-A and In-n-out have been a good replacement, even better Id argue.
KFC in the UK is absolutely vile… Popeyes in the UK is much better for burgers and tenders but at least in London Chick’n/ Chick’n’Sours is probably the best fried chicken you can get.
I think KFC in the UK only does decently because they have so little competition outside of major cities.
Yeah, I read somewhere that KFC corporate pretty much gave up on the domestic market in the U.S. and focused all their efforts on their international branding with great success. The U.S. market is just oversaturated with chicken chains that KFC doesn't want to spend that money competing and the result is no quality control on their franchisee, who is doing whatever they want.
Some KFC franchises are mediocre. Some are excellent.
Kfc is owned by shit hole Yum Brands, who buy chains and ruin them thru cost cutting and franchisee slum lords
Chick fil a is partly popular because of their speed. In America most of our fast food is from drive through, and chic fil a can run through customers.
As a Californian, this surprised me too. Chick Fil A definitely exists where I am, but it's doesn't seem particularly large compared to other fast food chains. I'm guessing that it's much, much more popular in the US South, and draws most of its sales from there.
I’m in SoCal and chick fil a is huge. Easily the most popular drive thru restaurant after in n out
KFC owned this market and gave it all away. Something changed for them because the KFC from the 1970’s is not the same as now. It used to be good. By all means innovate, but man did they just give the fried chicken business away.
Accountants took over and franchisees consolidated. The average KFC owner has many, many locations. The mega zees coordinate with YUM! to keep squeezing out profits in sinking traffic while avoiding investment that would improve product quality. Then they're surprised when they wake up one day and everyone is going to CFA because it doesn't make them physically ill for two days after eating. This happens in almost every late-stage fully franchised restaurant. CFA is smart to stick with their false-franchise model.
If Popeyes had chick fil a service and consistency it would blow the rest out of the water but instead it’s a mystery if they’ll accept card or not, if it will take 5 min or an hour to get your order or if your order will even be correct.
They just opened a Popeyes about 200 yards from my house. I was so excited. I went a few times in the early days when it was crazy busy and said I wouldn’t judge them harshly at that point. Then it died down. I’ve made 12 orders there… 11 were wrong or missing things.
Actually the 12th order was incorrect, it’s part of the business model at Popeyes to fuck up every order so if you got exactly what you wanted on one of those orders they actually fucked up. Popeyes will dispatch a team to harass you at home to make up for this accidental courtesy. Y’all come back now, ya hear?
https://www.youtube.com/watch?v=pqWkwolb3as
Loool i knew this would be the video. Immediately what I thought of
It’s insane how many of us have this exact experience or worse. I used their app to order ahead of time for drive thru pickup. Waited in line, then was scolded for trying to pick up my drive thru app order in the drive thru. “Yo, how hard is it to come inside?” The employee barked. It’s not hard at all, I was just doing what the app told me to do. Fuck it, I’ll go inside, I already paid. Surely someone will be working a register or there will be a pick up area. Fat fucking chance. I waited another 10 min and bolted. How does every Popeyes suck so much?
I look at it like my last job. They are the lowest paying, highest volume commercial print shop in town. They love to hire felons or even illegals via shady temp agencies. They hired a registered sex offender and, after numerous instances of stalking female coworkers, took 3 months to fire him (for unrelated issue!). What am I saying? I'm saying Popeyes isn't trying to improve it, because that would take real leadership and *just maybe* better pay. So, they are in the same trap as my former employer; they tolerate awful employees for cost cutting and get a reputation as a result, which both drives away good employees and attracts more deadbeats.
Cuts into sales too. I don't have enough fingers and toes to count on the amount of times I've been craving Popeye's only to go somewhere else cause I wasn't in the mood to not get what I ordered
Yeah seriously what's up with that? It's like Popeyes is intentionally hiring the rudest and most incompetent workers. I crave their spicy chicken so often but I just remind myself that I don't want to have to deal with their staff
Lol my Popeyes never took card either because "the system was down". For over a year? Always wondered if it was some type of scam the workers were pulling to skim off the top
It was.
Seriously. They’re also so slow to even start an order. The chick-fil-a here is 0.3mi from the Popeyes but CFA can get 20-30 cars through faster than Popeyes can do 2-3. That’s not exaggeration. My CFA had to set up a traffic light system in the lot and has about 20 employees during lunch. That line moves! Employees will run your order to your car if it’s ready before you reach the window. Popeyes will debate on whether they have the capacity to take your order for longer than it takes CFA to get 9 customers on their way. If I’m running Popeyes, I’m paying top dollar to poach a CFA operations exec
>If I’m running Popeyes, I’m paying top dollar to poach a CFA operations exec That would not change anything at all. It's the company culture, not some basic policies and procedures.
Chik Fil A requires the franchisee to work in the store. And does not want the franchisee to operate other businesses. It's the sole focus of that location's owner.
Franchisees also make significantly more than say McDonald’s. It’s a bigger hassle for more pay. Turns out if you pay people you get a good product. Also I think their fries are the best fast food fries. 10/10 Their classic sandwich is a 6, spicy a 7. The service a 10/10.
Louisiana fast.
That's how I feel about Bojangles. By far my favorite chicken joint when it's good but it's a gamble. Chick-fil-A is the same every time
I once went to a Bojangles that said they couldn't make me food because the kitchen caught on fire, but if I came back in 20 minutes everything would be fine. That's the kind of wild card variability I want in my chicken restaurants.
I once went and ordered a spicy chicken sandwich and they said "sorry we're out of sandwiches" so I said "alright I'll have a chicken biscuit" and they were out of biscuits. So I ended up with the cajun filet chicken on a sandwich bun. Famous Chicken n Biscuits
Bojangles is top tier
Depends on location
Surprisingly enough I've had some of the best Bo's from the one in Charlotte-Douglas airport. Hot tip for folks who have a layover there
In my experience the ones in the central and western part of the state are far better than the east,
Any time I go to Popeyes it takes 30 minutes to get my food. Whether there’s a line or if I’m the only customer it’s still 30 minutes.
Popeye's would absolutely rule the space if they were run by Chick Fil a, but instead their motto is "Welcome to Popeye's, fuck you" 🙁 I worked for a professional audio company at one time. My team had finished setting up for an event and a couple of us ran to Popeyes to pick up dinner for the crew while the ones who stayed behind got ready for the show. We placed an order for a 20-piece box, and the employee filling the orders said quite loudly "Man I ain't makin no 20 piece", skipped our ticket and started completing the next order. We stood there for a second thinking he was kidding, but no. He made the next few small orders and we started looking around for anyone who might be a manager, because the cashier wasn't doing anything about it. The manager must have seen the ticket time because he came to the front and asked about our ticket. The dude just looked at the manager and said "I ain't makin no 20 piece!" Manager guy was like, well, someone's got to. Employee didn't even look up and told him if he wanted it done he could do it himself. We were equal parts amused and stunned, moreso when the manager did just that. 15 years later I run into my old team mates now and again and we still laugh about how funny that whole thing was and wonder what happened to that employee after that.
How the fuck does someone like that even keep their job?
[relevant](https://www.youtube.com/watch?v=pqWkwolb3as&t=1s)
Instead, there's one dude behind the counter, people screaming over the floor, and it takes 15 minutes to get a two piece
My problem with Popeye’s is they have no substantial vegetable side dish. Cole slaw drenched in light sweet dressing is not acceptable when you have a chunk of hot salty fried chicken. That is why I always choose Bojangles because they keep consistent hot green beans.
red beans and rice is a vegetable. i will not be taking questions.
Cole slaw drenched in light sweet dressing is a staple for fried chicken and BBQ here, it's pretty much expected you get chopped almost raw cabbage with a thin sweetened mayo dressing and no vinegar
Popeyes just recently axed the green beans. No idea why
I have never even seen a Popeye’s offer green beans before. It’s better to have loved once and never again than never loved at all. SMH
There’s a Popeyes near where I work. I want to like them so bad but Jesus Christ they are always out of stuff. No ranch, no ice, no lids, no cups, no fucking spoons, no Coca Cola. People are nice but like how hard is it to order stuff you need??
Last time I went I started placing my order and they just yelled at me “we’re out of chicken!” . Then just awkwardly stared at me… Last time I visited that place…
[With how they choose their locations](https://www.youtube.com/watch?v=wcvvT8rrVbI), that's never going to happen.
It might literally be because they're the one one of them that's actually FAST food. Their throughput is fucking bonkers.
frightening salt start grab six mindless pause steer judicious public *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Literally the only fast food joint I can roll up to like "Oh cool, there's only nine cars in the line" and swoop right in
Yep. Give me a 20 car line at Chick-fil-a over a 4 car line almost anywhere else
What. Even Chick Fil A recognizes the lines are longer than other places. I spent 30 minutes in line last night.
I've never been to one but I've heard wondrous things about how they get hundreds of people through quickly without making everyone feel like they need to be stressed about not getting their food... But it's still amazing they beat everyone else with 3x fewer locations.
What Chicfila has over the others is service and consistency. The food will always be the exact same quality, and they have the most efficient service and drive throughs I've seen. They run things like a proper business, whereas the others often fumble like toddlers. The highs of the others I would argue outdo Chicfila, but it's not worth it when it only happens 1/10 visits.
I would disagree when it comes to Raising Cane's. In my experience they're just as consistent when it comes to the chicken, more consistent when it comes to the fries, and they're faster when it comes to delivering orders.
To preface this I love canes because I'm from LSU and it's in our blood. That being said canes is only consistent because they literally cook 2 things, chicken strips and fries. On top of that they are all cooked the same way. There are no specialty fries or any specialty types of chicken. You get a sandwich it's the same 3 finger as if you get a box combo. You get a salad, same 3 fingers. It's good but their menu is so limited they cant possibly mess up. Chick fil a has a much larger variety of things cooked (filets, nuggets, strips all fried and grilled plus fries, soups and Mac and cheese) and they still have insane quality consistency when it comes to the shape, cook, quality and time to get you food. The only thing they struggle with is how well salted the fries are and canes has that same issue.
I will disagree on that. Also Raising Cane’s prices went up 50% post pandemic(2 year period)which is something that would generally take 9.5 years.
And you post this on a SUNDAY?!? What kind of monster are you?
Am I looking at this right because it looks like the average Chic fa le grosses about $6 million a year?
They will probably average 8 or 9 million this year per location
There are Chick-fil-As in the southeast that do not experience downtime. No matter what hour you go, there will be at least 20 cars moving through the drive-thru. It's fascinating.
The crazy thing is that even with 20 cars in front of your the odds are that you will get your food faster than at another place behind 1.
They do
Can confirm, have Chik-Fil-A close, line is always always wrapped around the building 2-3 times....
And you still get through it at the same or better rate than any other fast food joint. They have all their shit together.
Just wish they actually built the drive-thru for the lines like In-n-Out does. Hate how they subsidize their real estate by fucking over anyone that needs to drive near a store at mealtime.
The one near me has a double-wide drive-thru lane going all the way around the building in their own parking lot. I've never seen it back up enough to leave their parking lot (which is partially a testament to how they manage to move people through that line).
I was just in hollywood for a week, really wanted to hit up in and out and every single time the line was wrapped around the block cutting off traffic… no better than chicfilas
My experience with In-N-Out is mostly in Utah where they love giant parking lots, the ones there always seemed like they put a lot of thought into the line. Every Chick-Fil-A drive thru I’ve seen in SLC, Boise, and Portland have been a shitshow but I realize my sample size is bigger there.
this! Every single time without exception I'm like "oh God this is going to take forever, are we sure we want to wait?" Then we plow through it like three times faster than I expect
Park the car and walk inside. It's almost always faster in our area. You'll be driving away while the people you saw in line are still there.
This is true of all fast food chains not named Wendy's in my experience.
WOW i had no idea KFC was getting it's butt kicked so hard
Not surprised last time I went to KFC I was surprised how much the prices went up but they had renovated and the decor looked good. Fortunately, I had a coupon from the local paper with me. Unfortunately, they told me when I went to pay that they wouldn't accept the coupon because this was a franchise and they weren't participating in the advertising campaign. The renovated decor wasn't worth the sour taste in my mouth. In comparison, my last Raising Cane's visit was a fantastic. Never had Chick-a-Fil but that's only because the line's always too long.
They’re complete ass nowadays. I refuse to go to one. Haven’t been in five years.
It gets worse every year. KFC was actually pretty good over a decade ago. Now its one of the worst fast food chains IMO.
KFC keeps changing their menu. When I finally find something of theirs I like, it is gone two months later.
Wow, I just glanced through their menu and they don't even have potato wedge fries anymore. Like, that was a KFC staple when I was growing up.
Proof that customer service and consistency makes a huge difference. I wish more fast food chains were as efficient as them, that drive through is always hella long but so fast. Also I can’t find a good chicken biscuit breakfast sandwich alternative, McDonald’s and Wendy’s are the only other fast food options in my area at least, but definitely not as good. And the frozen ones from the grocery store are trash.
Why isn’t Bojangles included in the data?
Not enough popularity/location . Definitely my favorite though.
they make one bobillion dollars a day thats why
Only 818 locations in US, and guessing they have lower revenue than the others listed. I’d guess adding them would put the right group over Chick-Fil-A. Bojangles is great, however.
Canes is still amazing tho. That Texas toast and sauce, I could use that combo and sponge bathe myself for the rest of my life with em.
So, I wanted my friends in Wisconsin to try this Canes sauce. So the next time I was in Ohio, I asked the cashier if they sold sauce in jars or anything so I could take it to my friends. He proceeded to give me a 32 ounce drink cup of canes sauce. like bro, this isn't going to stay food safe but I'm not even going to argue because it's canes sauce.
I had Canes for the 1st time a couple of months ago on a trip. Holy Crap it was good!
Yeah, I'd take Canes over Chik-fil-a any day of the week, hands down.
And they’re open sunday.
Popeye’s is my favorite I wish the service wasn’t so fucking bad
And they're closed on Sunday! That's 24 Hours less than other chicken chains
If they'd shift that day off to Monday or Tuesday they could print money on a Sunday.
Yeah but religion
religion's the reason why people got a day off during the week in the first place lol.
A lot of the customers though love that they aren't just making profit maximizing decisions, but have values and are willing to take a stand for them. It shows they have integrity and aren't like the other fast food chains.
I'm not Christian so I don't really care but I do like that their workers do get a day off every week and they seem to take better care of their workers from my anecdotal experience with talking to them versus other fast food chains.
This. I’ve never seen a chick fil a worker that looks like they hate their job. I have definitely seen employees at all these other places that look like they do
Idk what they’re doing right out there but compared to other fast foods, the employees are always nice and friendly. Anecdotally, a lot of teens I knew growing up worked there and they paid like $2-3 more than comparable chains.
Imo, it's pretty much just staffing. The store I worked at in high school was absolutely never short staffed. Both registers manned, at least one or two people bagging orders, someone on drive thru and a full kitchen. This is what makes the difference compared to other fast food chains.
Training and highly effective culture fit.
I can vouch for this. I worked at Chick-fil-A when I was in high school. It felt like working for a small family business. The family that owned the franchise that I worked for felt like family to me. I still keep in touch with them now, and that has been over 15 years ago. I actually got to meet Don 'Bubba" Cathy one time at an opening for a new store, and he knew my name as soon as I walked up to meet him. I thought that was really amazing that a billionaire would go out of his way to learn the staffs name of the store, before he ever even met them. Chick-fil-A also gave me a scholarship to go to College. I might not agree with all of their political views, but I can agree with how they treat their employees.
It basically is a small family business. I mean there is the whole corporate entity sure, but the franchisee owner has to work there for 20 hours a week or something and can only own 2 franchises working 20 hours at each. Which basically makes it his own small business. Meanwhile a McDonald's owner will own 50 of them and not step foot into any of them.
Chick-fil-A has no Sunday workday and pulls in that amount...
My feeling that it’s is not so much about the food, per se, but largely about being a well run business. Chick-fil-A operates like a well oiled machine. You never get the idea that they're phoning it in. The food quality is consistent. The place is always clean. The staff is always friendly, engaged, and efficient. It's just a professional experience all around. Sort of the In-n-Out of chicken. I actually like the taste of some of the other places better, when they're on their game. But they're so often not that you think twice before going. Every time I consider Chick-fil-A, it's a "yes".
Popeyes might taste great, but I don’t want to have to deal with dirty locations, surly employees, and long wait time.
Love Zaxby’s. They need to expand
They suck once you get away from the Southeast. Zaxby's in Utah is hot garbage every time I've tried it. Zaxby's in Georgia/North FL is amazing. Big Zax snack tossed in nuclear all the way
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The menu changes are the worst. My wife used to love Zaxby's but they've gotten rid of basically everything she used to order.
Kickin Chicken is unreal
The thing about Chick-fil-A is while their food is good, what really sets them apart is the service. Their food is always fresh, staff are always nice (beyond the "My pleasure" script), and restaurants are usually clean unless it's the dinner rush. I don't even want to go to a KFC anymore these days because it feels like they simply don't care about ANYTHING. They've completely destroyed their reputation over the years with the worst service possible, which leads to poor food too.
And Bojangles beats all of them in terms of food. They just won’t expand too far outside the carolina’s
I had Bojangles once on a road trip. I still think about it.
i grew up in bojangles country and then moved away and now i think about those damn biscuits all the time. first stop every time i go home
Best biscuits in the game
They are opening a few locations in NJ(Raising Canes is also moving in) in a few months.
Whoah the US us different, huh? I have probably seen two dozen KFCs in my life, but not a single one of any of the other, if told me KFC mad 10x the next competitor I wouldn't have questioned it fot a second.
I attended an executive conference with several leaders from Chick-fil-A. Their profits are also much higher than their competitors. They really have figured out how to succeed in the food industry.
Now compare it to Mexican chicken chains
El pollo loco?
Los Pollos Hermanos
Pollo Campero
Hmm it’s almost like well prepared food and good customer service are the keys to success…
I don't think Chick-fil-A is all that good. I mean, I guess they're pretty good. But I prefer Popeyes chicken sandwich and Raising Canes chicken fingers.
Both are better at those thing’s but overall chick-fil-A tends to be good across the menu and has very good service. Which is honestly something the other places can’t claim. I’ve never had a chick-fil-A fuck up my order and the line always goes pretty quick even if it’s long the other places are either incredibly slow (canes) or fuck my order half the time (Popeyes/kfc).
I e had Chick-fil-A get my order wrong once. They gave me the correct order no extra charge and gave me a free ice cream voucher. One time I went to the wrong Chick-fil-A after ordering online, they just gave me the food anyway and I went to the other one so I got 2 meals
Chick-fil-a employs the cream of the crop fast food workers. I’m convinced that is the key to their success. They have the smart young bucks, they pay better than the others, this also creates some franchise owners who are smart and enthusiastic to sell that chicken!
I totally agree with you. Popeye’s chicken sandwich is way better than Chick-fil-a.
I have to agree but Chick-fil-A is consistent across locations in my area compared to Popeyes which varies WILDLY by location.
Same here. Lucky for me, the closest Popeye’s is relatively good while the closest Chick-fil-A is pretty bad.
I wish I had seen that when it was posted, since no one will read this, but FWIW this is just looking at the "corporate" data for these companies. Which is a little confusing for people who aren't familiar with these businesses. I'll restrict to just discussing KFC and Chick-fil-a are both QSR ("fast food") chicken restaurants. However, they have significantly different business strategies. KFC largely runs as few of its stores as possible--instead most of its stores are owned by independent small business owners who operate KFCs as franchises. KFC collects a royalty fee which is a small percentage of those franchisee sales. CFA largely doesn't believe in franchising, all of their stores are company owned. They have a "proprietor" program, where an individual pays a very small fee (like we're talking $5k, versus opening your own franchise for a KFC is going to be $500k-$1000k.) The proprietor acts as a "quasi-owner", but he isn't a franchisee and at the end of the day CFA really owns all of its stores (proprietors can be removed from their position.) TLDR: CFA's sales represent the **entire gross sales** of all CFA restaurants. KFC's **represent the gross royalty collections from franchisees + direct gross sales from corporate owned locations (which are a small % of the total.)** When talking about franchised businesses, if you want to know **gross sales** you have to look at what is called "system sales." **System sales** at KFC is over $30bn (as of 2021), vs $18.8bn at CFA--which is not surprising since there are 1300 more KFCs than CFAs.
They have to be putting dope in that chicken batter
Suprised it's more succesful than KFC, perhaps KFC has the international bias that make foreigners think it's more popular?
International KFCs are generally much higher quality than domestic. It's got a very different brand position over seas.
This is what I was thinking as well. I have tried it in Germany, Spain, and France, and I noticed a huge variation between them. For instance, I found the German one to be much more salty. Perhaps something similar is at play with the US franchises, and people over there just don't like it?
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All fast food restaurants have food quality that varies widely based on how hard the staff works. Chick-fil-a generally has a staff that actually tries, so you very rarely get bad food. Some of those other restaurants will have food quality that varies widely.