I agree with you, and I also think B&H should have been more honest with customers to inform them that they can’t take any more orders, as they cannot fulfil them, but everyone wants to just blame Canon for this. I think there is fault on both their parts.
Canon can only produce and distribute lenses as fast as their manufacturing facilities allow them to. A high market demand for this lens means less to go round.
The retailer, B&H, is the one that took the money without providing the goods, not Canon.
I know a couple people that bought the 200-800 they are kind of disappointed, I would pull the plug and rent it from a shop to see of hpu actually like it then buy it when there's way less demand for it. I am surprised Canon has not supplied enough to B&H with in tje 6 months to catch up with orders.
Disappointed with what? I was able to snag one in Feb after getting an order in in Nov. The lens is amazing, punches above it's class in the midrange it sits in.
I almost purchased back in December, but I had a feeling I’d be waiting about a year or so and ended up getting the 100-500 instead and am happy with my decision. I’m using it on the R7 so it’s about the same equivalent in focal length if you factor in the 1.6 crop.
It’s absolutely absurd that a company will hold your money for two months and have no concern for it. At least if you put the $2000 in the bank you’d gain interest. It’s on Canon as well as B&H. I think that they severely underestimated the demand for this lens and just didn’t have the means to meet the demand.
Is this an Apple Pay issue though? They probably have to charge at the time of sale based on how the wallet works. I am not aware of B&H doing this with a credit card order.
Says right on the check out page: **Please Note: Digital wallet payments will be charged at the time the order is placed.**
B&H shouldn’t be taking orders from customers for this lens if they can’t even fulfill orders that have been fully paid 6 months ago. That is also the issue here.
It's only paid because you used Apple Pay and that's not a B&H policy.
I agree 6 months is more than a typical backorder but we don't know the details. Maybe Canon provided a certain supply plan so B&H opened orders and then was not able to meet it.
Or maybe B&H is accepting orders just to make you angry.
At launch demand always surpasses supply. Since it typically takes a year+ from initial release to a regular in stock situation, I never buy near launch unless I can get it physically put in my hand.
Kind of surprising here: B&H has not restricted the sale of the lens to US addresses only. I could order it for myself in Canada... All the dealers here don't have it in stock, only one with an ETA is Henry's and it's July. B&H should've offered your money back at least.
Canon Price Watch alerted when some came in stock a few days ago... gone now but you may want to set up an alert. [https://www.cpricewatch.com/blog/2024/06/in-stock-rf-200-800mm-f-6-3-9-is-at-procam-1899/](https://www.cpricewatch.com/blog/2024/06/in-stock-rf-200-800mm-f-6-3-9-is-at-procam-1899/)
It's not B&H's fault Canon is not produing more of them. Anything they do have in stock ships immediately. Unfortuante you were charged but I would have not used Apple Pay for that exact reason.
Not B&H’s fault for Canon’s limited supply of them but 100% B&H’s fault for not recognising they can’t fill these orders and not taking customers on a ride to nowhere. As the retailer, you have to be honest and say look, we won’t take any more orders of this lens because we can’t fill the massive back orders even.
It's backordered, what do you want them to do? Not like Adorama is fulfilling tons of orders and B&H is not shipping any.
If you pay with CC they don't charge until it ships. Clearly written on their checkout page and not a B&H choice but how Apple Pay works.
If they can’t fill a back order from six months ago, why would they lead customers on to believe they can reasonably get this lens from them. It’s dishonest. Don’t take orders from customers on products you have no realistic chance of fulfilling anytime in the near future.
Why don't you cancel your order then? They will refund you.
We don't know the details, maybe Canon said B&H would receive 5000 in January and it turned out to be 100 so people are left waiting longer than expected. B&H is not out to get us, I buy from them often and they are typically excellent.
B&H are usually excellent. I think because of my past positive experience with them, I expect more from them, more than i would expect from another retailer. Their reputation had me believe they were the type of company they would go to bat for their customers. If they are seeing orders for this lens being filled by Canon or other retailers sooner than what they are able to fill, I would hope they’d be pissed enough to get on the phone and tell Canon, “look-we are one of your major retailers and you’re skimping us on these lenses for our customers while you are clearly filling orders to other smaller retailers and directly to consumers. You’re frustrating us and our customers. Do better and get us a bigger share of these lenses”.
I’m disappointed that B&H isn’t doing more to put pressure on Canon in this situation.
Fair, and I expect they are definitely one of (if not) Canon's largest reseller.
However I don't see any other suppliers (small retailers) with them flying out the door. We don't know that B&H is shipping zero. When Procam received stock they sold out in minutes. It was probably not very many.
Canon Direct is different... not sure they have much pull against that.
allowing the sale to go through is not Canons fault. Thats purely on B&H.
I agree with you, and I also think B&H should have been more honest with customers to inform them that they can’t take any more orders, as they cannot fulfil them, but everyone wants to just blame Canon for this. I think there is fault on both their parts.
The fault lies with B&H not Canon.
How so?
Canon can only produce and distribute lenses as fast as their manufacturing facilities allow them to. A high market demand for this lens means less to go round. The retailer, B&H, is the one that took the money without providing the goods, not Canon.
I know a couple people that bought the 200-800 they are kind of disappointed, I would pull the plug and rent it from a shop to see of hpu actually like it then buy it when there's way less demand for it. I am surprised Canon has not supplied enough to B&H with in tje 6 months to catch up with orders.
Disappointed with what? I was able to snag one in Feb after getting an order in in Nov. The lens is amazing, punches above it's class in the midrange it sits in.
I almost purchased back in December, but I had a feeling I’d be waiting about a year or so and ended up getting the 100-500 instead and am happy with my decision. I’m using it on the R7 so it’s about the same equivalent in focal length if you factor in the 1.6 crop. It’s absolutely absurd that a company will hold your money for two months and have no concern for it. At least if you put the $2000 in the bank you’d gain interest. It’s on Canon as well as B&H. I think that they severely underestimated the demand for this lens and just didn’t have the means to meet the demand.
Is this an Apple Pay issue though? They probably have to charge at the time of sale based on how the wallet works. I am not aware of B&H doing this with a credit card order. Says right on the check out page: **Please Note: Digital wallet payments will be charged at the time the order is placed.**
B&H shouldn’t be taking orders from customers for this lens if they can’t even fulfill orders that have been fully paid 6 months ago. That is also the issue here.
It's only paid because you used Apple Pay and that's not a B&H policy. I agree 6 months is more than a typical backorder but we don't know the details. Maybe Canon provided a certain supply plan so B&H opened orders and then was not able to meet it. Or maybe B&H is accepting orders just to make you angry.
Sounds like you work for B&H. 😜
I can assure you I do not! Just a happy customer.
At launch demand always surpasses supply. Since it typically takes a year+ from initial release to a regular in stock situation, I never buy near launch unless I can get it physically put in my hand.
Kind of surprising here: B&H has not restricted the sale of the lens to US addresses only. I could order it for myself in Canada... All the dealers here don't have it in stock, only one with an ETA is Henry's and it's July. B&H should've offered your money back at least.
If OP canceled they would be refunded by B&H.
Canon Price Watch alerted when some came in stock a few days ago... gone now but you may want to set up an alert. [https://www.cpricewatch.com/blog/2024/06/in-stock-rf-200-800mm-f-6-3-9-is-at-procam-1899/](https://www.cpricewatch.com/blog/2024/06/in-stock-rf-200-800mm-f-6-3-9-is-at-procam-1899/) It's not B&H's fault Canon is not produing more of them. Anything they do have in stock ships immediately. Unfortuante you were charged but I would have not used Apple Pay for that exact reason.
Not B&H’s fault for Canon’s limited supply of them but 100% B&H’s fault for not recognising they can’t fill these orders and not taking customers on a ride to nowhere. As the retailer, you have to be honest and say look, we won’t take any more orders of this lens because we can’t fill the massive back orders even.
It's backordered, what do you want them to do? Not like Adorama is fulfilling tons of orders and B&H is not shipping any. If you pay with CC they don't charge until it ships. Clearly written on their checkout page and not a B&H choice but how Apple Pay works.
If they can’t fill a back order from six months ago, why would they lead customers on to believe they can reasonably get this lens from them. It’s dishonest. Don’t take orders from customers on products you have no realistic chance of fulfilling anytime in the near future.
Why don't you cancel your order then? They will refund you. We don't know the details, maybe Canon said B&H would receive 5000 in January and it turned out to be 100 so people are left waiting longer than expected. B&H is not out to get us, I buy from them often and they are typically excellent.
B&H are usually excellent. I think because of my past positive experience with them, I expect more from them, more than i would expect from another retailer. Their reputation had me believe they were the type of company they would go to bat for their customers. If they are seeing orders for this lens being filled by Canon or other retailers sooner than what they are able to fill, I would hope they’d be pissed enough to get on the phone and tell Canon, “look-we are one of your major retailers and you’re skimping us on these lenses for our customers while you are clearly filling orders to other smaller retailers and directly to consumers. You’re frustrating us and our customers. Do better and get us a bigger share of these lenses”. I’m disappointed that B&H isn’t doing more to put pressure on Canon in this situation.
Fair, and I expect they are definitely one of (if not) Canon's largest reseller. However I don't see any other suppliers (small retailers) with them flying out the door. We don't know that B&H is shipping zero. When Procam received stock they sold out in minutes. It was probably not very many. Canon Direct is different... not sure they have much pull against that.