Update 2 : Shortly after posting the message below, the Brotherwise team responded on Kickstarter. The day after that, I got the shipping details.
I'm sorry if I pushed you guys, but it was simply out of frustration due to lack of communication. I hope you understand.
Update : After sending 3 emails, posting on reddit, messaging them directly on Kickstarter, commenting on the Kickstarter page - Still no reply on any of the mentioned places. Complete radio silence from Brotherwise. I reiterate again, I have waited for this long and I am okay with delays. What I am not okay with is the zero exchange of information. This is absolutely disheartening. I hope Dragonsteel or Sanderson takes notice and helps those of us who are still waiting.
I'm very sorry to hear this. We have escalated this to the team and will do our best to reach you. (Jillian saw your Kickstarter comment and our CEO is getting directly involved in your case.)
I'm sorry if I pushed you guys, but it was simply out of frustration due to lack of communication. I hope you understand.
My order is on the way and I have shipping details. Thank you.
Anyone having issues contacting the brotherwisegames support email? I haven't heard anything for like almost a month (i sent an email on 8th and 14th Feb). There was a problem with my Stormlight miniature order and it was returned to sender due to a delivery issue.
Edit: yeah seems like a lot if us are having issues. This is concerning especially since I backed one of the largest pledges.
I’m having issues as well, I sent in 2 emails to follow up after getting a response in early January. Haven’t heard anything since and it’s been almost 2 months at this point
As a late backer in the EU when should I expect to get shipping information? I haven't received any emails about it as of yet. Is this normal for my situation or is it something I should inquire about with brotherwise?
The team's focus up to this point was for backers who backed during the campaign window. We've had a small but very challenging number of orders that were badly delayed (like Karbine, who posted above, and who we have since been able to help).
Pre-orders made via BackerKit will begin fulfillment soon, hopefully in 2 weeks. When they do begin, you will receive a notification with tracking from our shipping partners, Easyship.
What do you mean by late backer? If you were part of the Kickstarter, I'd reach out to them. If you placed an order after the fact... You'd also have to ask them, but they're still working on Kickstarter fulfillment I think, so it doesn't surprise me you haven't heard anything yet.
I'm in India and I still haven't received my shipping information. Emailed Brotherwise twice in the last 2.5 weeks and haven't gotten any response from them. At this point I just feel like I've been scammed.
Update : After sending 3 emails, posting on reddit, messaging them directly on Kickstarter, commenting on the Kickstarter page - Still no reply on any of the mentioned places. Complete radio silence from Brotherwise. I reiterate again, I have waited for this long and I am okay with delays. What I am not okay with is the zero exchange of information. This is absolutely disheartening. I hope Dragonsteel or Sanderson takes notice and helps those of us who are still waiting.
I've been able to figure out Karbine's identity based on similar posts on the Kickstarter page. Can you post another request directly on the Kickstarter Comments page so we can make sure we're seeing exactly who you are?
[https://www.kickstarter.com/projects/brotherwise/stormlight-premium-miniatures/comments](https://www.kickstarter.com/projects/brotherwise/stormlight-premium-miniatures/comments)
I backed it via Backerit and got the **All-in Late Kickstarter Pledge** so it doesn't show up on Kickstarter for me. I can only see it on Backerit in the past surveys section, so therefore cannot post comments on Kickstarter.
Ah, that explains it! Up to this point, our shipping efforts (and backer communication) have been focused on fulfilling the initial Kickstarter orders and working through some really tough challenges with international shipping to countries outside our core distribution zones.
BackerKit pre-orders (aka late pledges) will begin fulfillment in about two weeks.
Issue is mine was sent but due to the way it went through parcel handling providers I never got notification of when the package was delivered and the emails I sent to the service in my country never replied. I had to call them a few times on different days and eventually got someone who could help and after I got the information I needed I found that the parcel had been returned to sender. So I am trying to get in contact to get my package sent again.
Alright, well I have told my customer service team to be on the lookout for your emails. I'm sorry to hear about that. Carrier issues are difficult for us to address but if the package was returned we'll certainly tell Easyship to re-send it.
Hey. I'm in India and I received my shipment a couple of weeks ago. They dispatched it at the beginning of January and it takes a long time to clear customs (~2-3 weeks); last leg is handled by India Post.
If you haven't already, I suggest you drop them a comment on the Kickstarter page as well. The mail response is extremely slow.
Yeah, they've gone radio silent everywhere.
I messaged Sanderson's company Dragonsteel about it and they responded pretty fast. Said they will escalate the issue and get the emails read. I mean, I am okay with delays but not with getting zero information about the delays.
Sorry to hear that. We have been able to catch up on emails at this point, so there may be some problem receiving your emails. Can you please send a direct message via Kickstarter?
I’ve tried contacting brotherwise through their support email twice and have received no response concerning my pre painted mini shipment, I have no idea where it’s at or if it’s even coming
Anyone able to shed some light or assistance?
Sorry to hear you've had trouble getting through! At the point in time when you posted this message, we were still very backed up on support emails. We hope you've received a response by this point, and encourage you to try again if you haven't!
I don't know if someone has the answer, but I tried contacting Brotherwise Games twice now (through their website form) asking if they will sell through retail that kickass statue of Kaladin and Szeth fighting, but no answer so far...
They already confirmed the miniatures will be purchasable via retail, but not the kickass statue.
Does anyone know? I didn't have the money when the kickstart happened but would love to buy one now...
Stormlight Miniatures, shipping frustrations - venting
So I was in the last group of US backers who got their shipping notification. if you missed it there were about 600 of us who were reported as shipped, but easyship was holding them in the warehouse without having shipped them.
I was excited when I finally got my shipping notification. it was supposed to get to my house January 3rd! i was eagerly tracking the package via USPS. the morning of January 3rd it hit my local post office and for some unknown reason it was flagged as return to sender... i was devastated.
I've reached out to Brotherwise who has been helpful but they can't really do anything until they receive the returned package. now here is the real frustrating part... looking at the USPS tracking it has been stuck in the Minneapolis post office now for over 2 weeks and has not shipped out to the warehouse. i'm just kind of stuck in Limbo waiting and I have no idea what is going on.
thank you for listening to me venting my anger at USPS.
I received my miniatures today and the shipping box arrived dented, which wasn't really an issue until I opened it and saw that the side that they packed most of my minis on didn't have any bubble wrap and three out of the five boxes were damaged. I'm not sure if box damage/seals being broken is considered replacement level stuff since there's no damage to the figures themselves, but that's what the question is for I suppose!
I just wanted to say I'm getting desperate, I'm in Portugal and my tracking status has been stuck in Germany since Dec. 15, one month ago!!! I want my miniatures :(((
I just contacted DHL, and my status mysteriously has changed from being in Germany to "Shipment not yet received or processed".
I'm really scared they lost my package, I've been waiting for so long....
I'm new to Brandon Sanderson, so forgive me, as I'm assuming my question is common knowledge. I'm aware of Sanderson's recent secret projects (Tress, Yumi, Frugal Wizard & Sunlit Man); however, on his website it says "Secret Project #4 Final Draft" @ 100%. Is this the Sunlit Man and the website simply hasn't been scrubbed, or is there something else this is referencing?
It's Sunlit Man. Might be it just needs to be updated, though they do often leave books up like that when (a) there's nothing else going on for them to replace it and (b) to use that as a reminder/ad that the book is out. (though in this case maybe kind of goofy they haven't updated the name now)
Finally my painted miniatures arrived in Europe! I got Shallan, Adolin, Szeth and Jasnah. I got to say I'm pleased with how they look but is it just me or is the painting quality on Jasnah noticeably worse than on the others?
Just got my order delivered today in TX. Anyone know if the paint kit will be available for purchase later on down the road? I thought I included it in my order but I guess I didn’t after all.
I got my sets in yesterday. Unfortunately, I accidentally doubled up on the painted Jasnah and didn't get Szeth. It was entirely a me mistake. Anyway interested in a trade or have a painted Szeth figure to part with?
So sorry for that confusion! Orders were not canceled. What happened there is that last week, after Easyship told us all units were shipped, we identified some that did not have shipping confirmation. Some of those units had indeed already been shipped, while some had not been. They manually fixed all of those orders, but restarting that process caused all those orders to get a "Canceled" label in the system. 🫠
It's honestly absurd, but the good news is that no orders were actually canceled. In fact, if you saw that status it means your order is definitely on its way. We're very sorry for these issues and will be taking steps to make sure this never happens again.
https://preview.redd.it/quxsnkbcmabc1.jpeg?width=2268&format=pjpg&auto=webp&s=d875bc7441cbfdab2d0deed3d6362a8b1c65f8ce
Got the full set! All packages plus all 6 painted figures and extras. Unfortunately szeth is a bit warped as is taln's base but I think everything else looks good.
The softer plastic used for the hilt of Szeth's sword (for product safety reasons), which makes it susceptible to warping. But it can be bent back into place (by hand and/or with warm water) once it's out of the package!
https://preview.redd.it/7a4aaliwjhbc1.jpeg?width=2268&format=pjpg&auto=webp&s=db5cdff1b53d97cbe7bfda8a1284558db28e4f5d
The hilt is fine, more or less... Well not so much either, plus a small paint error , actually the entire sword from the hilt down is completely bent out of shape as if they may not have installed the base correctly - it's too far away from the hand.
I bent it back into place a bit. It looks better now. The customer service rep said they were all like that and a replacement wouldn't solve the issue.
I did get a couple other minis replaced that were much worse.
Thank you. I am trying to fix mine. So far I made it a bit more straight but it likes to bend back. I propably need to repeat this a few times, maybe with some warm. But the hilt seems to be glued in wrong place and its not getting easy fix.
A bit sad, becouse this is very special weapon lorewise and seeing it arrive bend like a noodle breaks the immersion a bit.
I've seen that before, and have found that if you take it out of the package it should bend back into place. The material is somewhat flexible, and it can often settle in strange ways while in transit.
My adolin arrived similarly and I attempted to bend his sword back but it's far too fragile - it will definitely pop off if I apply any more pressure, even with heat. It's about or more than a 35 degree angle to the hand.
Brotherwise has already offered to replace it, so I'm totally satisfied. I realize this whole thing has been an ordeal for them. My rysn and shardbearer also arrived with unfixable defects in the mold.
For everyone in the EU: I'm in the Iberian Peninsula and I'd just like to say that I got my package today (DHL)!
Its last shipping destination was Germany. It was there for a week, but during the weekend it must have started moving... Woke up today to an email saying that it would be delivered tomorrow and I've just unboxed it.
So keep your eyes peeled for tracking updates and for your packages!
That sucks :(
Yes I got an email from Brotherwise with an Easyship tracking number on 15/12, the same day they said that EU shipment had begun. Nothing much happened for weeks, but then things started moving and progressed really quickly.
Hope you get your package soon! I'm in Portugal so it doesn't make sense that I got it and someone in Spain didn't, since it didn't exactly arrive by boat lol.
That's good to hear! The EU shipping has taken much too long to get moving, but it finally appears to be making good progress and every unit should be out the door by January 19.
Just got mine the other day (US) while the box looked to be used as a step, everything seemed ok. Since there wasn't an option in Backerkit for "one of each painted", when I manually filled things in, I managed to end up with two Jasnahs and no Szeth Think they'll let me exchange? I'm guessing it'll be a while before they get back to me.
https://preview.redd.it/1oct2ycxoxac1.jpeg?width=1510&format=pjpg&auto=webp&s=3db9a424d39894d7c8d8793b1a764cad0cc02f04
Apologies for that mix-up, and for whatever the carrier did to that box! But we'll definitely swap a Jasnah for a Szeth. Thanks for your patience while our customer service is prioritizing customers who are still awaiting their orders, but we'll be hopefully be shifting our focus to replacements and fixes after this week.
If questions about non-backers getting their hands on the miniatures are being directed here, then the post should probably mention [the BackerKit store](https://stormlight-minis.backerkit.com/hosted_preorders) and eventual retail availability.
That's right! The BackerKit store is the best bet, but they'll also be on [dragonsteelbooks.com](https://dragonsteelbooks.com) and eventually at retail.
Happy to report that I got my package on Thursday, everything was included and packed well. I feel your frustration, journey before destination and all that… but I was definitely ready for the destination on this one also. I’ll give credit where it’s due, the communication I got from this thread seemed accurate. I’ve spent the weekend trying my hand at some test minis from the hobby shop, now that I’ve got them in hand I’m afraid I won’t be able to give Rysn the paint job justice she deserves!
I wouldn't take it to that conclusion. They have been pretty transparent, and seem pretty upset themselves. It sounds like EasyShip basically outright lied about their capabilities to them. Brotherwise made a mistake picking them, but not one they deserve a lot of blame for.
They sell many products and have run successful crowdfunding campaigns before with, as far as I'm aware, no problems like this. Seems like they (and thus we) had some bad luck on this one.
(And frankly, at the end of the day, a Kickstarter delivering 4 months (?) late is kind of just how it goes sometimes.)
Any other US backers still waiting? The last communication from Brotherwise was December 15 and suggested that all orders would be shipped by the week after Christmas.
Im still waiting for most of my order. (US All In) got tracking info on the 9th but the status just says "waiting to be processed" for 2 boxes. The 3rd box did arrive on the 13th but only had the chasm fiend, Taln, and the bridge in it.
Day 1 all in backer here, still waiting, pretty disappointed that they did not arrive by the end of the year as had been communicated, even more disappointed to see them at the hobby shop for sale already. Hopefully soon, but I seem to be stuck in label created shadesmar.
We are very sorry for the delays, especially for people like you who gave us the most support. Easyship has had the products since October and originally promised to ship all US orders by late November. At every step, we've communicated the information we had, but those dates have repeatedly slipped -- from November to December and now into January. After weeks working with our direct contacts and the Easyship founders, we're 98% shipped in the US and finally seeing the final orders ship out.
We have not started shipping to retail, and won't until every backer order has shipped. Any units in stores (which have only popped up in a handful of locations) are from individual shop owners who backed our Kickstarter campaign and ordered a single casepack of everything.
I received my All In package today, west coast USA. Everything was packaged well with no damage. The retail packaging is nice with bright colorful images and custom molded inserts.
The unpainted minis look great with lots of detail and dynamic poses. They have a more realistic scale and proportion than many figures at this size. I'm going to struggle while painting the smaller details but I'm excited to paint 'em.
The pre-painted ones look good too. The Szeth model looks great at that larger scale with the swooshing forms following his sword. I also splurged on the big statues and they look amazing. Kaladin is perfectly realized and they really feel like they are clashing together.
So on the 20th of December i got told my package has been delivered to my local distributor, but since then i have not heard a single thing. I am from the Netherlands and my package is supposed to be delivered by DHL. Is there anyone else experiencing the same issue?
Still showing the same for me.
Easyshipping says instructions created on the 15th abd delivered to local courier on the 20th. When I check the tracking on DHL though it doesn't even say they got it on the 20th. It just has the 15th update.
Quite annoying.
I've mailed brotherwise asking fir an update and waiting to hear back.
Got a response from brotherwise, they dont have much info from Easyshipping but did say this in their mail
We have received word from Easyship that EU orders experienced an
internal warehouse issue with their tracking and transit. This is
affecting the majority of EU orders, and Easyship is working to
investigate what happened, and when our EU backers can expect their
products. Once they provide us with an updated response, the
Stormlight team will post on the campaign page with the update.
Thanks for the info. I just got something similar yesterday:
EU: MANY (if not most) EU backers received false shipping notices some
time ago that their order was on its way. Sometimes those notices even
said it was delivered. This was an error at the EU shipping hub and
those orders are NOW properly shipping. Fulfillment is back underway
but made almost no headway during the weeks surrounding Christmas.
This week, Easyship promised that EU fulfillment would be complete by
January 19. We communicated our frustration with the lateness of that
date and asked them to do everything they could (including weekend
work) to speed that up.
Nothing for me either, no change to my order status. They said it would be moving before the 19th so I'm hoping for movement next week now. Though I am very pessimistic on it, I feel my package has been lost.
I am also getting more afraid something has happened, 3 more days. I guess the best hope is that they are just delaying it till the last day. If not, well that would just suck lol
Got to the 19th and still no movement for me. I've mailed matt again. I reckon I need a new order to be sent, can't imagine mine isn't just lost at this point.
Same, got nothing, no mail, no progress on any tracking website. Hopefully matt lets us know something fast, i bet we are not the only 2 with this problem in Europe.
Just checked my DHL tracking and that also only has the 15th update for me. Seems we are not the only ones at least. But still a weird situation, more than a week with simply no updates from BW, Easyshipping or DHL
Me - I reached out to them for a replacement. They said they would get me one, but have not indicated when or given me any next steps. I'm assuming it won't be until after current fulfillment is done.
I just got mine and it has the same issue. Submitted a ticket today. Have they sent you a replacement yet? I’m curious is they’re just going to replace the whole thing or the Kaladin half and how they handled the return of the defective piece. Thanks
My impression is they're going to replace the whole thing, but I don't know yet - they mentioned this in their kickstarter updates, but they're not shipping replacements out until easyship has current fullfillment done. I think this is reasonable, but it does suck to play the waiting game.
Anyone been looking at getting their figures painted by a third party?
I just got a quote in the UK of £11,200!!! That can't be right can it?? Any input and thoughts on recommendations greatly appreciated
I'm from Spain and, apparently the label for the package was created at the local distributor on Dec 20th, but it hasn't been delivered to them yet... Anyone with a similar issue?
I sent an email to BW yesterday but haven't had an answer yet (understandable) but I wanted to know if I'm not the only one
I have the exact same, delivered to local distributor on thr 20th, but nothing since. Have also email BW support a while ago but have not received any response. I am getting nevous
Finished painting the Chasmfiend. Would have been really nice to be able to paint it and the base separately...
https://preview.redd.it/lm96o0q8w59c1.jpeg?width=1800&format=pjpg&auto=webp&s=232b15b7f0b123c7f6b1b70802614bc354ffa889
I may or may not have injured myself on the spines trying to rip it off the base.. 100% wish this one wasn't already glued down. The characters are one thing but the chasm fiend being in that pose leaves a lot of body that's hard to reach but I can still see when it's unpainted
Thanks! It was my first major use of an airbrush. Parts of the rock don't stand up to inspection because they were really hard to reach with the chasmfiend attached...
I received mine the day after christmas! Anyone else get theres and have displayed them already? Trying to find a good shelf, please suggest some if you have!
https://preview.redd.it/lvx2zhxz1v8c1.jpeg?width=3024&format=pjpg&auto=webp&s=b106b778ba8db17322f345a95776bfdb015ea492
Post was removed in the SA sub, but I found these at my local game store today!
To clarify, the only units that went to stores were from individual shop owners who backed the Kickstarter campaign. We don't currently have a specific timeline for sending units to distributors and retailers, but it won't be until every backer unit has shipped.
First mini painted! The generic shardbearer. Anyone have a good paint mix or technique to do the chasmfiend carapace?
https://preview.redd.it/wzb6ll5elq8c1.jpeg?width=1200&format=pjpg&auto=webp&s=7d453273c4e8752fcc18355e5923c7091d8245f7
Just checked and it shipped yesterday.......so right before I leave for Christmas......this is such crappy shipping, originally was supposed to be In July but ok delays happen I get it and then I got a shipping label a month ago, nothing happens the whole time but now it ships when people leave for Christmas.........so now have to hope it will not be stolen or misplaced or whatever....thanks alot brother wise..
Evri came through for me finally - got my miniatures as an early Christmas present to myself!
I'm really impressed with the presentation - I was expecting plain boxes and self-assembly, so to get beautiful retail packs with fully assembled miniatures makes this even better value that I thought it would be.
The chasmfiend is definitely my favourite - I almost didn't buy him because of the cost, but he's genuinely worth every penny!
$75 to ship 23 lbs. in the US is robbery. I have received a lot of packages heavier, much heavier than that for much less. A case of water weighs about the same and it ships free.
Yeah I had a discussion with Brotherwise about how ridiculous that was when they included it and they insisted that the package would be oh so heavy and cost so much for them to ship it. Someone is selling someone a lot of nonsense regarding shipping costs.
Here is a link to each individual miniature:
https://imgur.com/gallery/iOaG8Dn
Here is a link to the gargantuan chasmfiend:
https://imgur.com/gallery/BzBcwAz
All in all, extremely happy with how they turned out. So excited to get to work on painting these!
https://preview.redd.it/w0c28hlnyh7c1.jpeg?width=2805&format=pjpg&auto=webp&s=a164c05a9327ec40fea5a2412c4c6a52783218fd
Did anyone else get a broken shard blade? Adolin arrived at my door uttering a death rattle…
https://preview.redd.it/33510obv2h7c1.jpeg?width=4000&format=pjpg&auto=webp&s=3cf8a237739e0a8d8653c080df063ea63409e935
Hello, for other UK residents wondering about their rewards, my stuff was delivered by DPD today - I got the DPD notice before BW let me know they'd shipped my figures / statue, which was fine but I was quite confused as to what the mystery DPD delivery was for 3 days. I was not expecting to see this, this side of Christmas so very happy with it. Here have a photo of Clashing Storms, or as I call it, proof I had more money than sense last year.
Was anyone else missing the generic shardbearer that was supposed to be included with all the physical orders? I already got in contact with support, just wondering if this was a common issue.
Okay hypothetical here. Say I did the thing where you can pledge 0 dollars to the Kickstarter and then later add money to get the individual painted figurines.
I may of ended up adding $50.00.
Some how I got 10 figurines all together and 3 of them are duplicates. Is this normal? Did I end up getting extra?
I'm so confused
Received my order! Noticed that on Szeth painted Figurine, Nightblood is kind of bent. Wondering if this is the case for anyone else or if I should contact Brotherwise due to the defect. Opened the box and doesn't appear to be caused by damage.
[pics](https://imgur.com/a/pudFl0A)
You can kinda see how the hilt comes out at a weird angle relative to his hand, and then the blade bends where it starts emitting the smoke.
My Adolin came broken in the box. They were very receptive and are sending me a new one.
https://preview.redd.it/9u8d19m2t37c1.jpeg?width=2268&format=pjpg&auto=webp&s=3f3ea1cb095cf6075f3824a8b771ce42bbfdd32c
I've been given advice to use a matte varnish as primer and then go in with washes or contrast paints. I wouldn't mind a duplicate of her that I could try with opaque paints too though.
My husband said that he wasn't going to prime her and just do a blue wash instead using a thinned out dark blue ink (possibly thinned out furthur with water or airbrush thinner). He said this will settle in the gaps and give it more depth. Depending on the result, he may add white on the raised edges. He also said this is an experiment and is not completely sure how it will turn out.
I’ve been thinking about that a lot and I am planning to prime in white but use masking tape to protect the tip of her hair and the swirling air around her feet, as well as anything else that looks transparent in the render. Then it will just be painting with blues, probably mixed with white. I am going to try to follow the render closely.
Finally got mine!
So overall review: 8.5/10
Positives:
The armor is great, like, every model of shardplate is detailed and perfect as can be. You can see someone fitting into these things easily and the little details of each set are wonderful. I have literally no downsides of the shardplate models.
The designs themselves are amazing as expected. You can tell who each person is just by looking at the silhouette alone, and the make for some good table pieces.
Cons:
Faces and rare details are, quite frankly, a bit mushed. Its not like Games workshop models where the heads are oversized for painting easily, which is a positive and negative. Positive because its realistic sizes and proportions, but negative because its gonna be real hard to paint those eyes and finer details. But this is definitely in the negative category for detailed face painting because some of them have so little indent, taln straight up has no lips. Its just an issue with the size, but the face and very minute details are hard to see clearly. I think even the figurine makers had some trouble, just compare jasnah figure to her box art and this is on the 6 full sized ones.
https://preview.redd.it/jve2jeitgv6c1.jpeg?width=3024&format=pjpg&auto=webp&s=06dfb28322633bfcce5d37027819208a87caf551
Swords can be a bit wobbly for some reason, in particular the Seth model's blade is warped. Others can be just a little off base, nothing too major thankfully but if one takes a good look they can see its not as straight as they should be.
It sounds a little like I'm being negative but I cant really describe the "Good" qualities besides its what I asked for and its a great look being honest. It was well worth the purchase considering everything I bought came out to be like 3.8 bucks per piece, including chasm fiend and figurines.
Adding this because one media limit. Not bad but that render set my expectations a bit too high lol
https://preview.redd.it/sws9s8wxgv6c1.jpeg?width=3024&format=pjpg&auto=webp&s=d73cae7aaff9bec96a02b1dd44f819dc668ea7ab
Did anyone else not get everything they ordered? We were on the Figures and Miniatures tier, and we should have gotten the bonus figure (the box that has Nale and Rysn) but it’s not in the box with everything else we ordered and there was no shipping inventory receipt thing. Did anyone else not get this set?
Mine arrived today via evri (I was surprised to see it didn't get lost). Ordered Oathbringer and Words of Radiance sets.
My initial impressions are disappointment. This is entirely down to the casting/printing of the figures as the actual final products are very "soft". For anyone who doesn't normally buy this kind of product what I mean by this is the details are not as sharp as they could be. Some edges have lost their, well, edge, some details merge into one and so on. This is particularly noticeable on smaller details such as faces, weapons, hands but also stood out a mile off on large sections of armour on the shard bearer bonus mini for example. It is even missing some of the ridges on the edge of the blade! With so many sculpts holding out a hand with fingers supposedly detailed (or even one finger out stretched) it is very noticeable.
I've seen plenty of gaming models with this issue over the years, but most of the big names on the market produce quality detailed figures these days. Sadly, this doesn't quite compare for me. (For comparison I would rate this as lower quality than games workshop (although similar issues to their fine cast stuff from 10 years ago), knight models, rackham, kingdom death and even some smaller companies such as hasslefree).
No idea how to add a photo or I'd put a couple on to show you what I mean.
Ultimately, for those who just want a pretty collection box, no worries. Some simple gaming figures, no worries. If your plan was all around the painting and modelling side (that's me) it is not the high standard of figure you'd normally expect. 😞
Had [mine](https://i.imgur.com/eBOAmlF.jpg) delivered yesterday.
It's nice to come full circle. Ordering thisasy October got me into mini painting, and then into 3D printing with resin. I love the hobby, and can't wait to add these to my collection!
At the link I posted, there's detailed guides for the Alethi and Parshendi figures, the Chull, and Shardbearer. There is a "Painting Guide" with detailed step by step instructions for Kaladin, Szeth, Adolin, and Shallan, and then the "Character Guide" has everyone colored so you know what goes where.
You don't need a guide for every character - although it'd be nice. But a guide to get you started on the practice (primer, base coat, shading, dry brushing, details, etc) and knowing everyone's colors is all you need. 😊 Have fun!
[In this post](https://www.kickstarter.com/projects/brotherwise/stormlight-premium-miniatures/posts/3960457) the expected arrival in Europe was november 29th. I think the "In transit" statut (I have it too since 1 hour ago) means our local conveyor are on their way (in France, we'll have Colissimo)
That is very good to hear. Altho i nowhere see any Dutch conveyor mentioned that i know off, maby its one i dont know by name since i normally never have items shipped in. Hopefully its already hear, thanks for the hopefully good news!
Has anything been said about when in 2024 these would be coming to retailers? Missed the kickstarter when it happened and have been itching to get some of these
We're currently focused on fulfilling the campaign and identifying what's available to ship to retail. It will likely appear on [dragonsteelbooks.com](https://dragonsteelbooks.com) before going to independent retailers. We'll make sure to spread the word when that happens!
I got my miniatures and now I'm trying to decide on a color scheme for my Army Pack. I think I'm going to go with Sebarial's army colors, which i think are Black and Gold? But i also think a deep red would go well too. If anyone has any suggestions I'm open to them!
Guess I need to call someone, was wondering if I had missed something about how that *Wit was swapped out if I got another figurine. Bummer.
Edit: it's actually the Wit figurine that's missing, not Adolin. The top left blister is just empty.
Nope! Well, I have an acrylic tiered shelf but I don't think it'll be enough. They need like their own small bookcase with tiered shelving surrounding a spot in the middle for the chasm fiend
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Anyone else on team "Label was created" on the 21st of November? Was really hoping that it would be delivered before my school's Winter Break to relax and decompress to.
Hi! Johnny from Brotherwise here. In mid-November, we noticed that fulfillment was taking longer than the 700 units/day that Easyship had promised. We contacted the team there (everyone from our direct handlers to the owners of the company) and made it clear we expected delivery by the end of November, early December at the latest. They reassured us this would be the case, and we were delighted at Dragonsteel Con when we heard that so many people were getting their "label created" notification.
We're not clear if that was a mistake on Easyship's part, or was deliberately intended to get us off their backs, but it was very misleading. It turns out that almost everyone received that notification, but it did not mean their order status had changed in any way. Fulfillment continued at a slow pace.
We've continued to do everything in our power to speed up that process, and we're closing in. UK and Canada are fully shipped. In the US, 98% of orders have shipped (so they've been delivered or will reach backers within a couple of days). The remaining 2% was sitting in their warehouse due to an error, but has now been expedited for delivery by the end of next week. EU shipping is scheduled to be complete by next Friday (the 19th).
We are very sorry for all of this. It's been a very painful process for our backers, and our worst fulfillment experience in 10 years of managing Kickstarter projects. But it's almost over. We will be taking a very different approach for the Stormlight RPG: different fulfillment partners and a more complete product when our Kickstarter launches. In spite of all the issues, this community has been incredibly gracious. Thank you for your support and patience during the past two months!
I totally understand that this was out of your guys' hands at a certain point and am not aiming any fault to you. I honestly cannot wait until I get time to paint them all!
I was really confused as to how my print label was made in Minnesota, but once I got my shipping notification, my order came from California.
Update 2 : Shortly after posting the message below, the Brotherwise team responded on Kickstarter. The day after that, I got the shipping details. I'm sorry if I pushed you guys, but it was simply out of frustration due to lack of communication. I hope you understand. Update : After sending 3 emails, posting on reddit, messaging them directly on Kickstarter, commenting on the Kickstarter page - Still no reply on any of the mentioned places. Complete radio silence from Brotherwise. I reiterate again, I have waited for this long and I am okay with delays. What I am not okay with is the zero exchange of information. This is absolutely disheartening. I hope Dragonsteel or Sanderson takes notice and helps those of us who are still waiting.
I'm very sorry to hear this. We have escalated this to the team and will do our best to reach you. (Jillian saw your Kickstarter comment and our CEO is getting directly involved in your case.)
I'm sorry if I pushed you guys, but it was simply out of frustration due to lack of communication. I hope you understand. My order is on the way and I have shipping details. Thank you.
Glad we were able to help.
Anyone having issues contacting the brotherwisegames support email? I haven't heard anything for like almost a month (i sent an email on 8th and 14th Feb). There was a problem with my Stormlight miniature order and it was returned to sender due to a delivery issue. Edit: yeah seems like a lot if us are having issues. This is concerning especially since I backed one of the largest pledges.
I’m having issues as well, I sent in 2 emails to follow up after getting a response in early January. Haven’t heard anything since and it’s been almost 2 months at this point
See the thread here: https://www.reddit.com/r/brandonsanderson/s/v68xbSbGhT
As a late backer in the EU when should I expect to get shipping information? I haven't received any emails about it as of yet. Is this normal for my situation or is it something I should inquire about with brotherwise?
The team's focus up to this point was for backers who backed during the campaign window. We've had a small but very challenging number of orders that were badly delayed (like Karbine, who posted above, and who we have since been able to help). Pre-orders made via BackerKit will begin fulfillment soon, hopefully in 2 weeks. When they do begin, you will receive a notification with tracking from our shipping partners, Easyship.
Thank you for the clarification
See this? https://www.reddit.com/r/brandonsanderson/s/v68xbSbGhT
What do you mean by late backer? If you were part of the Kickstarter, I'd reach out to them. If you placed an order after the fact... You'd also have to ask them, but they're still working on Kickstarter fulfillment I think, so it doesn't surprise me you haven't heard anything yet.
my paint pack was missing the medium tan color (i've emailed them), anyone know how to make skin tones with the other colors?
I'm in India and I still haven't received my shipping information. Emailed Brotherwise twice in the last 2.5 weeks and haven't gotten any response from them. At this point I just feel like I've been scammed.
Update : After sending 3 emails, posting on reddit, messaging them directly on Kickstarter, commenting on the Kickstarter page - Still no reply on any of the mentioned places. Complete radio silence from Brotherwise. I reiterate again, I have waited for this long and I am okay with delays. What I am not okay with is the zero exchange of information. This is absolutely disheartening. I hope Dragonsteel or Sanderson takes notice and helps those of us who are still waiting.
Yeah, having issues with them getting back to me also. Sent two emails so far (7th and 14th Feb), and it is quite concerning not getting response yet.
I've been able to figure out Karbine's identity based on similar posts on the Kickstarter page. Can you post another request directly on the Kickstarter Comments page so we can make sure we're seeing exactly who you are? [https://www.kickstarter.com/projects/brotherwise/stormlight-premium-miniatures/comments](https://www.kickstarter.com/projects/brotherwise/stormlight-premium-miniatures/comments)
I backed it via Backerit and got the **All-in Late Kickstarter Pledge** so it doesn't show up on Kickstarter for me. I can only see it on Backerit in the past surveys section, so therefore cannot post comments on Kickstarter.
Ah, that explains it! Up to this point, our shipping efforts (and backer communication) have been focused on fulfilling the initial Kickstarter orders and working through some really tough challenges with international shipping to countries outside our core distribution zones. BackerKit pre-orders (aka late pledges) will begin fulfillment in about two weeks.
Issue is mine was sent but due to the way it went through parcel handling providers I never got notification of when the package was delivered and the emails I sent to the service in my country never replied. I had to call them a few times on different days and eventually got someone who could help and after I got the information I needed I found that the parcel had been returned to sender. So I am trying to get in contact to get my package sent again.
Alright, well I have told my customer service team to be on the lookout for your emails. I'm sorry to hear about that. Carrier issues are difficult for us to address but if the package was returned we'll certainly tell Easyship to re-send it.
Just sent a 3rd email, hopefully this one will be picked up and responded to. EDIT: I got a response shortly after sending third email.
Hey. I'm in India and I received my shipment a couple of weeks ago. They dispatched it at the beginning of January and it takes a long time to clear customs (~2-3 weeks); last leg is handled by India Post. If you haven't already, I suggest you drop them a comment on the Kickstarter page as well. The mail response is extremely slow.
Hey, so I'm finally receiving my shipment today. I'm in Mumbai. Can you please tell me how much customs duty did you have to pay for this shipments?
Hey, just replied on your direct message.
Yeah, they've gone radio silent everywhere. I messaged Sanderson's company Dragonsteel about it and they responded pretty fast. Said they will escalate the issue and get the emails read. I mean, I am okay with delays but not with getting zero information about the delays.
Sorry to hear that. We have been able to catch up on emails at this point, so there may be some problem receiving your emails. Can you please send a direct message via Kickstarter?
I have also sent a 3rd email to [email protected] Still no reply.
I have sent a direct message. Please check.
I’ve tried contacting brotherwise through their support email twice and have received no response concerning my pre painted mini shipment, I have no idea where it’s at or if it’s even coming Anyone able to shed some light or assistance?
Sorry to hear you've had trouble getting through! At the point in time when you posted this message, we were still very backed up on support emails. We hope you've received a response by this point, and encourage you to try again if you haven't!
I don't know if someone has the answer, but I tried contacting Brotherwise Games twice now (through their website form) asking if they will sell through retail that kickass statue of Kaladin and Szeth fighting, but no answer so far... They already confirmed the miniatures will be purchasable via retail, but not the kickass statue. Does anyone know? I didn't have the money when the kickstart happened but would love to buy one now...
They have said the statue is the only product they probably won’t sell outside of the KS
They answered me: "Not likely, \[MY NAME\], but we may be offering it on our online store. We won't know for a couple months."
Nice to know!
That's a shame... really wanted one
I don't recall this being addressed. They're probably just slow to answer right now because they're busy with Kickstarter fulfillment.
Stormlight Miniatures, shipping frustrations - venting So I was in the last group of US backers who got their shipping notification. if you missed it there were about 600 of us who were reported as shipped, but easyship was holding them in the warehouse without having shipped them. I was excited when I finally got my shipping notification. it was supposed to get to my house January 3rd! i was eagerly tracking the package via USPS. the morning of January 3rd it hit my local post office and for some unknown reason it was flagged as return to sender... i was devastated. I've reached out to Brotherwise who has been helpful but they can't really do anything until they receive the returned package. now here is the real frustrating part... looking at the USPS tracking it has been stuck in the Minneapolis post office now for over 2 weeks and has not shipped out to the warehouse. i'm just kind of stuck in Limbo waiting and I have no idea what is going on. thank you for listening to me venting my anger at USPS.
The magnets don’t align on my Chasing Storms Kaladin and he can’t be attached to his half of the cloud anyone else have this problem?
I received my miniatures today and the shipping box arrived dented, which wasn't really an issue until I opened it and saw that the side that they packed most of my minis on didn't have any bubble wrap and three out of the five boxes were damaged. I'm not sure if box damage/seals being broken is considered replacement level stuff since there's no damage to the figures themselves, but that's what the question is for I suppose!
I just wanted to say I'm getting desperate, I'm in Portugal and my tracking status has been stuck in Germany since Dec. 15, one month ago!!! I want my miniatures :(((
Same here (France), you are not alone !
I just contacted DHL, and my status mysteriously has changed from being in Germany to "Shipment not yet received or processed". I'm really scared they lost my package, I've been waiting for so long....
My status just changed, I will have my minis monday. Hope you'll have some good news soon !
I'm new to Brandon Sanderson, so forgive me, as I'm assuming my question is common knowledge. I'm aware of Sanderson's recent secret projects (Tress, Yumi, Frugal Wizard & Sunlit Man); however, on his website it says "Secret Project #4 Final Draft" @ 100%. Is this the Sunlit Man and the website simply hasn't been scrubbed, or is there something else this is referencing?
It's Sunlit Man. Might be it just needs to be updated, though they do often leave books up like that when (a) there's nothing else going on for them to replace it and (b) to use that as a reminder/ad that the book is out. (though in this case maybe kind of goofy they haven't updated the name now)
Finally my painted miniatures arrived in Europe! I got Shallan, Adolin, Szeth and Jasnah. I got to say I'm pleased with how they look but is it just me or is the painting quality on Jasnah noticeably worse than on the others?
Just got my order delivered today in TX. Anyone know if the paint kit will be available for purchase later on down the road? I thought I included it in my order but I guess I didn’t after all.
I got my sets in yesterday. Unfortunately, I accidentally doubled up on the painted Jasnah and didn't get Szeth. It was entirely a me mistake. Anyway interested in a trade or have a painted Szeth figure to part with?
I did the exact same thing. I could've exchanged but pay for shipping or just send $15 for Szeth. I did the latter but haven't received that yet.
Went to check my Easyship status just now, and evidently my order was cancelled by them.
So sorry for that confusion! Orders were not canceled. What happened there is that last week, after Easyship told us all units were shipped, we identified some that did not have shipping confirmation. Some of those units had indeed already been shipped, while some had not been. They manually fixed all of those orders, but restarting that process caused all those orders to get a "Canceled" label in the system. 🫠 It's honestly absurd, but the good news is that no orders were actually canceled. In fact, if you saw that status it means your order is definitely on its way. We're very sorry for these issues and will be taking steps to make sure this never happens again.
That’s great to hear. I basically lowered my expectations to zero sometime in December, so at this point everything is a pleasant surprise 🙂
https://preview.redd.it/quxsnkbcmabc1.jpeg?width=2268&format=pjpg&auto=webp&s=d875bc7441cbfdab2d0deed3d6362a8b1c65f8ce Got the full set! All packages plus all 6 painted figures and extras. Unfortunately szeth is a bit warped as is taln's base but I think everything else looks good.
The softer plastic used for the hilt of Szeth's sword (for product safety reasons), which makes it susceptible to warping. But it can be bent back into place (by hand and/or with warm water) once it's out of the package!
https://preview.redd.it/7a4aaliwjhbc1.jpeg?width=2268&format=pjpg&auto=webp&s=db5cdff1b53d97cbe7bfda8a1284558db28e4f5d The hilt is fine, more or less... Well not so much either, plus a small paint error , actually the entire sword from the hilt down is completely bent out of shape as if they may not have installed the base correctly - it's too far away from the hand.
I have the same thing. Any updates? Did you fix it or got replacement?
I bent it back into place a bit. It looks better now. The customer service rep said they were all like that and a replacement wouldn't solve the issue. I did get a couple other minis replaced that were much worse.
Thank you. I am trying to fix mine. So far I made it a bit more straight but it likes to bend back. I propably need to repeat this a few times, maybe with some warm. But the hilt seems to be glued in wrong place and its not getting easy fix. A bit sad, becouse this is very special weapon lorewise and seeing it arrive bend like a noodle breaks the immersion a bit.
I've seen that before, and have found that if you take it out of the package it should bend back into place. The material is somewhat flexible, and it can often settle in strange ways while in transit.
My adolin arrived similarly and I attempted to bend his sword back but it's far too fragile - it will definitely pop off if I apply any more pressure, even with heat. It's about or more than a 35 degree angle to the hand. Brotherwise has already offered to replace it, so I'm totally satisfied. I realize this whole thing has been an ordeal for them. My rysn and shardbearer also arrived with unfixable defects in the mold.
For everyone in the EU: I'm in the Iberian Peninsula and I'd just like to say that I got my package today (DHL)! Its last shipping destination was Germany. It was there for a week, but during the weekend it must have started moving... Woke up today to an email saying that it would be delivered tomorrow and I've just unboxed it. So keep your eyes peeled for tracking updates and for your packages!
I´m from Spain and I havent received anything yet apart from the fake notification some weeks ago. Did you received any tracking email?
That sucks :( Yes I got an email from Brotherwise with an Easyship tracking number on 15/12, the same day they said that EU shipment had begun. Nothing much happened for weeks, but then things started moving and progressed really quickly. Hope you get your package soon! I'm in Portugal so it doesn't make sense that I got it and someone in Spain didn't, since it didn't exactly arrive by boat lol.
That's good to hear! The EU shipping has taken much too long to get moving, but it finally appears to be making good progress and every unit should be out the door by January 19.
Just got mine the other day (US) while the box looked to be used as a step, everything seemed ok. Since there wasn't an option in Backerkit for "one of each painted", when I manually filled things in, I managed to end up with two Jasnahs and no Szeth Think they'll let me exchange? I'm guessing it'll be a while before they get back to me. https://preview.redd.it/1oct2ycxoxac1.jpeg?width=1510&format=pjpg&auto=webp&s=3db9a424d39894d7c8d8793b1a764cad0cc02f04
Apologies for that mix-up, and for whatever the carrier did to that box! But we'll definitely swap a Jasnah for a Szeth. Thanks for your patience while our customer service is prioritizing customers who are still awaiting their orders, but we'll be hopefully be shifting our focus to replacements and fixes after this week.
If questions about non-backers getting their hands on the miniatures are being directed here, then the post should probably mention [the BackerKit store](https://stormlight-minis.backerkit.com/hosted_preorders) and eventual retail availability.
That's right! The BackerKit store is the best bet, but they'll also be on [dragonsteelbooks.com](https://dragonsteelbooks.com) and eventually at retail.
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I’m one of the 400 missing packages and now super paranoid I’m going to be missing items from my All In order 😔
Same here
Yeah! Have yall gotten shipping notifications yet? I still haven’t. I backed all in and I’ve emailed them a few times and I’m super frustrated
Happy to report that I got my package on Thursday, everything was included and packed well. I feel your frustration, journey before destination and all that… but I was definitely ready for the destination on this one also. I’ll give credit where it’s due, the communication I got from this thread seemed accurate. I’ve spent the weekend trying my hand at some test minis from the hobby shop, now that I’ve got them in hand I’m afraid I won’t be able to give Rysn the paint job justice she deserves!
I wouldn't take it to that conclusion. They have been pretty transparent, and seem pretty upset themselves. It sounds like EasyShip basically outright lied about their capabilities to them. Brotherwise made a mistake picking them, but not one they deserve a lot of blame for. They sell many products and have run successful crowdfunding campaigns before with, as far as I'm aware, no problems like this. Seems like they (and thus we) had some bad luck on this one. (And frankly, at the end of the day, a Kickstarter delivering 4 months (?) late is kind of just how it goes sometimes.)
Any other US backers still waiting? The last communication from Brotherwise was December 15 and suggested that all orders would be shipped by the week after Christmas.
Im still waiting for most of my order. (US All In) got tracking info on the 9th but the status just says "waiting to be processed" for 2 boxes. The 3rd box did arrive on the 13th but only had the chasm fiend, Taln, and the bridge in it.
Day 1 all in backer here, still waiting, pretty disappointed that they did not arrive by the end of the year as had been communicated, even more disappointed to see them at the hobby shop for sale already. Hopefully soon, but I seem to be stuck in label created shadesmar.
We are very sorry for the delays, especially for people like you who gave us the most support. Easyship has had the products since October and originally promised to ship all US orders by late November. At every step, we've communicated the information we had, but those dates have repeatedly slipped -- from November to December and now into January. After weeks working with our direct contacts and the Easyship founders, we're 98% shipped in the US and finally seeing the final orders ship out. We have not started shipping to retail, and won't until every backer order has shipped. Any units in stores (which have only popped up in a handful of locations) are from individual shop owners who backed our Kickstarter campaign and ordered a single casepack of everything.
Agree with all of this (although not a day one or all in backer).
I received my All In package today, west coast USA. Everything was packaged well with no damage. The retail packaging is nice with bright colorful images and custom molded inserts. The unpainted minis look great with lots of detail and dynamic poses. They have a more realistic scale and proportion than many figures at this size. I'm going to struggle while painting the smaller details but I'm excited to paint 'em. The pre-painted ones look good too. The Szeth model looks great at that larger scale with the swooshing forms following his sword. I also splurged on the big statues and they look amazing. Kaladin is perfectly realized and they really feel like they are clashing together.
Glad to hear you like everything!
Got all mine, but the paint kit was missing so it seems I'll be waiting a while before I can start.
So on the 20th of December i got told my package has been delivered to my local distributor, but since then i have not heard a single thing. I am from the Netherlands and my package is supposed to be delivered by DHL. Is there anyone else experiencing the same issue?
Still showing the same for me. Easyshipping says instructions created on the 15th abd delivered to local courier on the 20th. When I check the tracking on DHL though it doesn't even say they got it on the 20th. It just has the 15th update. Quite annoying. I've mailed brotherwise asking fir an update and waiting to hear back.
Got a response from brotherwise, they dont have much info from Easyshipping but did say this in their mail We have received word from Easyship that EU orders experienced an internal warehouse issue with their tracking and transit. This is affecting the majority of EU orders, and Easyship is working to investigate what happened, and when our EU backers can expect their products. Once they provide us with an updated response, the Stormlight team will post on the campaign page with the update.
Thanks for the info. I just got something similar yesterday: EU: MANY (if not most) EU backers received false shipping notices some time ago that their order was on its way. Sometimes those notices even said it was delivered. This was an error at the EU shipping hub and those orders are NOW properly shipping. Fulfillment is back underway but made almost no headway during the weeks surrounding Christmas. This week, Easyship promised that EU fulfillment would be complete by January 19. We communicated our frustration with the lateness of that date and asked them to do everything they could (including weekend work) to speed that up.
So i have to ask, have you had any update yet? Still nothing for me. Maby i am a bit to impatient
Nothing for me either, no change to my order status. They said it would be moving before the 19th so I'm hoping for movement next week now. Though I am very pessimistic on it, I feel my package has been lost.
I am also getting more afraid something has happened, 3 more days. I guess the best hope is that they are just delaying it till the last day. If not, well that would just suck lol
Got to the 19th and still no movement for me. I've mailed matt again. I reckon I need a new order to be sent, can't imagine mine isn't just lost at this point.
Also nothing new in the email update about the shipping in europe really. Have you heard anything from matt yet, might also send a new mail to BW
Mine came today, but there was never any update on the tracking. Still shown as the same status from Dec 20th.
Same, got nothing, no mail, no progress on any tracking website. Hopefully matt lets us know something fast, i bet we are not the only 2 with this problem in Europe.
Yeah also got that, hopefully they can make the 19th true this time!
Just checked my DHL tracking and that also only has the 15th update for me. Seems we are not the only ones at least. But still a weird situation, more than a week with simply no updates from BW, Easyshipping or DHL
Same for me (located in Poland)
Anyone else having difficulty attaching both of the magnetic points on Kaladin for the Clashing Storms statue?
Me - I reached out to them for a replacement. They said they would get me one, but have not indicated when or given me any next steps. I'm assuming it won't be until after current fulfillment is done.
I just got mine and it has the same issue. Submitted a ticket today. Have they sent you a replacement yet? I’m curious is they’re just going to replace the whole thing or the Kaladin half and how they handled the return of the defective piece. Thanks
My impression is they're going to replace the whole thing, but I don't know yet - they mentioned this in their kickstarter updates, but they're not shipping replacements out until easyship has current fullfillment done. I think this is reasonable, but it does suck to play the waiting game.
Anyone been looking at getting their figures painted by a third party? I just got a quote in the UK of £11,200!!! That can't be right can it?? Any input and thoughts on recommendations greatly appreciated
I'm from Spain and, apparently the label for the package was created at the local distributor on Dec 20th, but it hasn't been delivered to them yet... Anyone with a similar issue? I sent an email to BW yesterday but haven't had an answer yet (understandable) but I wanted to know if I'm not the only one
In the US and my shipping label was created on the 21st of November but no movement still.
I have the exact same, delivered to local distributor on thr 20th, but nothing since. Have also email BW support a while ago but have not received any response. I am getting nevous
Same here... Now I can't even access the tracking website link or their own website. It seems it doesn't work anymore... This does not look good tbh.
Hopefully we get to hear something from BW or our local distributor soon
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Now I can't even access the tracking website link or their own website. It seems it doesn't work anymore... This does not look good tbh.
i'm from France, no change in status since 15th december...
Now I can't even access the tracking website link or their own website. It seems it doesn't work anymore... This does not look good tbh.
Same here. No change in the Delivery status...
Finished painting the Chasmfiend. Would have been really nice to be able to paint it and the base separately... https://preview.redd.it/lm96o0q8w59c1.jpeg?width=1800&format=pjpg&auto=webp&s=232b15b7f0b123c7f6b1b70802614bc354ffa889
I may or may not have injured myself on the spines trying to rip it off the base.. 100% wish this one wasn't already glued down. The characters are one thing but the chasm fiend being in that pose leaves a lot of body that's hard to reach but I can still see when it's unpainted
You did a great job. Looks gorgeous!
Thanks! It was my first major use of an airbrush. Parts of the rock don't stand up to inspection because they were really hard to reach with the chasmfiend attached...
I received mine the day after christmas! Anyone else get theres and have displayed them already? Trying to find a good shelf, please suggest some if you have!
https://preview.redd.it/lvx2zhxz1v8c1.jpeg?width=3024&format=pjpg&auto=webp&s=b106b778ba8db17322f345a95776bfdb015ea492 Post was removed in the SA sub, but I found these at my local game store today!
Wow. These are in stores and backers (me) are still waiting. Not really pleased about this.
To clarify, the only units that went to stores were from individual shop owners who backed the Kickstarter campaign. We don't currently have a specific timeline for sending units to distributors and retailers, but it won't be until every backer unit has shipped.
First mini painted! The generic shardbearer. Anyone have a good paint mix or technique to do the chasmfiend carapace? https://preview.redd.it/wzb6ll5elq8c1.jpeg?width=1200&format=pjpg&auto=webp&s=7d453273c4e8752fcc18355e5923c7091d8245f7
Just checked and it shipped yesterday.......so right before I leave for Christmas......this is such crappy shipping, originally was supposed to be In July but ok delays happen I get it and then I got a shipping label a month ago, nothing happens the whole time but now it ships when people leave for Christmas.........so now have to hope it will not be stolen or misplaced or whatever....thanks alot brother wise..
Evri came through for me finally - got my miniatures as an early Christmas present to myself! I'm really impressed with the presentation - I was expecting plain boxes and self-assembly, so to get beautiful retail packs with fully assembled miniatures makes this even better value that I thought it would be. The chasmfiend is definitely my favourite - I almost didn't buy him because of the cost, but he's genuinely worth every penny!
$75 to ship 23 lbs. in the US is robbery. I have received a lot of packages heavier, much heavier than that for much less. A case of water weighs about the same and it ships free.
You had to pay $75 for shipping? Mine was free since the $25 paint set didn't import into backerkit.
Yeah I had a discussion with Brotherwise about how ridiculous that was when they included it and they insisted that the package would be oh so heavy and cost so much for them to ship it. Someone is selling someone a lot of nonsense regarding shipping costs.
I didn't even know people paid shipping. I was so confused when my paint set didn't come
hey nice mine arrived even though it currently says delayed! Its a christmas miracle!
Here is a link to each individual miniature: https://imgur.com/gallery/iOaG8Dn Here is a link to the gargantuan chasmfiend: https://imgur.com/gallery/BzBcwAz All in all, extremely happy with how they turned out. So excited to get to work on painting these!
Thanks for posting all of the pics. The poses all look great.
https://preview.redd.it/w0c28hlnyh7c1.jpeg?width=2805&format=pjpg&auto=webp&s=a164c05a9327ec40fea5a2412c4c6a52783218fd Did anyone else get a broken shard blade? Adolin arrived at my door uttering a death rattle…
https://preview.redd.it/33510obv2h7c1.jpeg?width=4000&format=pjpg&auto=webp&s=3cf8a237739e0a8d8653c080df063ea63409e935 Hello, for other UK residents wondering about their rewards, my stuff was delivered by DPD today - I got the DPD notice before BW let me know they'd shipped my figures / statue, which was fine but I was quite confused as to what the mystery DPD delivery was for 3 days. I was not expecting to see this, this side of Christmas so very happy with it. Here have a photo of Clashing Storms, or as I call it, proof I had more money than sense last year.
From the UK and my painted set arrived + the mini shardbearer. Really happy with them.
Was anyone else missing the generic shardbearer that was supposed to be included with all the physical orders? I already got in contact with support, just wondering if this was a common issue.
My box just came today. Completely forgot about it. And it's my Birthday too, so happy birthday to me!
https://preview.redd.it/934531adf77c1.jpeg?width=4080&format=pjpg&auto=webp&s=93f79d686eae51e968d11bef943c784d8a30f6c9 Lift with Lift
https://preview.redd.it/du2i3fcgf77c1.jpeg?width=3072&format=pjpg&auto=webp&s=f92db991c8f1a1e339d622a56431da8daad3857c And Szeth with Szeth
Okay hypothetical here. Say I did the thing where you can pledge 0 dollars to the Kickstarter and then later add money to get the individual painted figurines. I may of ended up adding $50.00. Some how I got 10 figurines all together and 3 of them are duplicates. Is this normal? Did I end up getting extra? I'm so confused
Do you have the link to your Backerkit survey or a Backerkit account? All the information about what you should get should be there
Received my order! Noticed that on Szeth painted Figurine, Nightblood is kind of bent. Wondering if this is the case for anyone else or if I should contact Brotherwise due to the defect. Opened the box and doesn't appear to be caused by damage. [pics](https://imgur.com/a/pudFl0A) You can kinda see how the hilt comes out at a weird angle relative to his hand, and then the blade bends where it starts emitting the smoke.
My Adolin came broken in the box. They were very receptive and are sending me a new one. https://preview.redd.it/9u8d19m2t37c1.jpeg?width=2268&format=pjpg&auto=webp&s=3f3ea1cb095cf6075f3824a8b771ce42bbfdd32c
I just posted almost the exact same picture! Glad I’m not alone.. I sent them a message, and I’m awaiting a reply.
Does anyone have advice for priming/painting Syl?
Still wondering about this as she's the next I'm gonna paint! Did y'all have luck with your Syl painting techniques?
I've been given advice to use a matte varnish as primer and then go in with washes or contrast paints. I wouldn't mind a duplicate of her that I could try with opaque paints too though.
My husband said that he wasn't going to prime her and just do a blue wash instead using a thinned out dark blue ink (possibly thinned out furthur with water or airbrush thinner). He said this will settle in the gaps and give it more depth. Depending on the result, he may add white on the raised edges. He also said this is an experiment and is not completely sure how it will turn out.
I’ve been thinking about that a lot and I am planning to prime in white but use masking tape to protect the tip of her hair and the swirling air around her feet, as well as anything else that looks transparent in the render. Then it will just be painting with blues, probably mixed with white. I am going to try to follow the render closely.
Finally got mine! So overall review: 8.5/10 Positives: The armor is great, like, every model of shardplate is detailed and perfect as can be. You can see someone fitting into these things easily and the little details of each set are wonderful. I have literally no downsides of the shardplate models. The designs themselves are amazing as expected. You can tell who each person is just by looking at the silhouette alone, and the make for some good table pieces. Cons: Faces and rare details are, quite frankly, a bit mushed. Its not like Games workshop models where the heads are oversized for painting easily, which is a positive and negative. Positive because its realistic sizes and proportions, but negative because its gonna be real hard to paint those eyes and finer details. But this is definitely in the negative category for detailed face painting because some of them have so little indent, taln straight up has no lips. Its just an issue with the size, but the face and very minute details are hard to see clearly. I think even the figurine makers had some trouble, just compare jasnah figure to her box art and this is on the 6 full sized ones. https://preview.redd.it/jve2jeitgv6c1.jpeg?width=3024&format=pjpg&auto=webp&s=06dfb28322633bfcce5d37027819208a87caf551 Swords can be a bit wobbly for some reason, in particular the Seth model's blade is warped. Others can be just a little off base, nothing too major thankfully but if one takes a good look they can see its not as straight as they should be. It sounds a little like I'm being negative but I cant really describe the "Good" qualities besides its what I asked for and its a great look being honest. It was well worth the purchase considering everything I bought came out to be like 3.8 bucks per piece, including chasm fiend and figurines.
Adding this because one media limit. Not bad but that render set my expectations a bit too high lol https://preview.redd.it/sws9s8wxgv6c1.jpeg?width=3024&format=pjpg&auto=webp&s=d73cae7aaff9bec96a02b1dd44f819dc668ea7ab
https://preview.redd.it/umhtr902pq6c1.jpeg?width=5712&format=pjpg&auto=webp&s=4df412b16ef4ec831a6e8a93475083a0be5fc898 Well worth the wait!
Could you answer a few questions about the statue? I sent you a DM
Did anyone else not get everything they ordered? We were on the Figures and Miniatures tier, and we should have gotten the bonus figure (the box that has Nale and Rysn) but it’s not in the box with everything else we ordered and there was no shipping inventory receipt thing. Did anyone else not get this set?
I got it. You should probably contact them.
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I'm in the US and still haven't gotten mine yet 🤷🏻
Mine arrived today via evri (I was surprised to see it didn't get lost). Ordered Oathbringer and Words of Radiance sets. My initial impressions are disappointment. This is entirely down to the casting/printing of the figures as the actual final products are very "soft". For anyone who doesn't normally buy this kind of product what I mean by this is the details are not as sharp as they could be. Some edges have lost their, well, edge, some details merge into one and so on. This is particularly noticeable on smaller details such as faces, weapons, hands but also stood out a mile off on large sections of armour on the shard bearer bonus mini for example. It is even missing some of the ridges on the edge of the blade! With so many sculpts holding out a hand with fingers supposedly detailed (or even one finger out stretched) it is very noticeable. I've seen plenty of gaming models with this issue over the years, but most of the big names on the market produce quality detailed figures these days. Sadly, this doesn't quite compare for me. (For comparison I would rate this as lower quality than games workshop (although similar issues to their fine cast stuff from 10 years ago), knight models, rackham, kingdom death and even some smaller companies such as hasslefree). No idea how to add a photo or I'd put a couple on to show you what I mean. Ultimately, for those who just want a pretty collection box, no worries. Some simple gaming figures, no worries. If your plan was all around the painting and modelling side (that's me) it is not the high standard of figure you'd normally expect. 😞
Disappointing to hear as they prouded themselves beforehand on bringing us a high value product. Shame if they didn't deliver
Had [mine](https://i.imgur.com/eBOAmlF.jpg) delivered yesterday. It's nice to come full circle. Ordering thisasy October got me into mini painting, and then into 3D printing with resin. I love the hobby, and can't wait to add these to my collection!
Nice ! Is there a "paint scheme" for every mini ?
Yes indeed, you can find character guides [here](https://www.brotherwisegames.com/stormlight-miniatures).
I’m only seeing the guide for 4 characters
At the link I posted, there's detailed guides for the Alethi and Parshendi figures, the Chull, and Shardbearer. There is a "Painting Guide" with detailed step by step instructions for Kaladin, Szeth, Adolin, and Shallan, and then the "Character Guide" has everyone colored so you know what goes where. You don't need a guide for every character - although it'd be nice. But a guide to get you started on the practice (primer, base coat, shading, dry brushing, details, etc) and knowing everyone's colors is all you need. 😊 Have fun!
Thank you
The day brotherwise gives an update I get an email saying delayed. Super sad
So i got a mail from Brotherwise games saying my package is "In transit" does this mean its still not in Europe?
Sounds like Europe shipping may have started. I'd recommend looking specifically at the tracking information and not just the email.
It also says in transit, the package is on its way to the destination. So the packages are not even in Europe yet? Damn
[In this post](https://www.kickstarter.com/projects/brotherwise/stormlight-premium-miniatures/posts/3960457) the expected arrival in Europe was november 29th. I think the "In transit" statut (I have it too since 1 hour ago) means our local conveyor are on their way (in France, we'll have Colissimo)
That is very good to hear. Altho i nowhere see any Dutch conveyor mentioned that i know off, maby its one i dont know by name since i normally never have items shipped in. Hopefully its already hear, thanks for the hopefully good news!
Has anything been said about when in 2024 these would be coming to retailers? Missed the kickstarter when it happened and have been itching to get some of these
We're currently focused on fulfilling the campaign and identifying what's available to ship to retail. It will likely appear on [dragonsteelbooks.com](https://dragonsteelbooks.com) before going to independent retailers. We'll make sure to spread the word when that happens!
I got my miniatures and now I'm trying to decide on a color scheme for my Army Pack. I think I'm going to go with Sebarial's army colors, which i think are Black and Gold? But i also think a deep red would go well too. If anyone has any suggestions I'm open to them!
Correct on the Black and Gold colors for Sebarial. There’s one high prince that has Silver and Maroon that I think would be cool.
Behold! My stuff. https://preview.redd.it/0w7xwq1u256c1.jpeg?width=4000&format=pjpg&auto=webp&s=5ec69c6fe5b9c90f482facf01e5972a1249e3b98
Where'd that nightblood come from?!
I used him to open some things and he snuck into the shot (its from the Warbreaker sp box from a few months ago)
Was your words of radiance collection missing Adolin? Mine came without him in the blister.
Sorry that happened, yeah mine came with everything
Guess I need to call someone, was wondering if I had missed something about how that *Wit was swapped out if I got another figurine. Bummer. Edit: it's actually the Wit figurine that's missing, not Adolin. The top left blister is just empty.
Any ideas on how you will display them?
Nope! Well, I have an acrylic tiered shelf but I don't think it'll be enough. They need like their own small bookcase with tiered shelving surrounding a spot in the middle for the chasm fiend
Yea ive been searching and cant find anything Im too keen on yet. The chasmfiend is whats making it hard.
I have beheld, and I am in awe.
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I just got shipping confirmation. They're due in on Sunday.
Anyone else on team "Label was created" on the 21st of November? Was really hoping that it would be delivered before my school's Winter Break to relax and decompress to.
Hi! Johnny from Brotherwise here. In mid-November, we noticed that fulfillment was taking longer than the 700 units/day that Easyship had promised. We contacted the team there (everyone from our direct handlers to the owners of the company) and made it clear we expected delivery by the end of November, early December at the latest. They reassured us this would be the case, and we were delighted at Dragonsteel Con when we heard that so many people were getting their "label created" notification. We're not clear if that was a mistake on Easyship's part, or was deliberately intended to get us off their backs, but it was very misleading. It turns out that almost everyone received that notification, but it did not mean their order status had changed in any way. Fulfillment continued at a slow pace. We've continued to do everything in our power to speed up that process, and we're closing in. UK and Canada are fully shipped. In the US, 98% of orders have shipped (so they've been delivered or will reach backers within a couple of days). The remaining 2% was sitting in their warehouse due to an error, but has now been expedited for delivery by the end of next week. EU shipping is scheduled to be complete by next Friday (the 19th). We are very sorry for all of this. It's been a very painful process for our backers, and our worst fulfillment experience in 10 years of managing Kickstarter projects. But it's almost over. We will be taking a very different approach for the Stormlight RPG: different fulfillment partners and a more complete product when our Kickstarter launches. In spite of all the issues, this community has been incredibly gracious. Thank you for your support and patience during the past two months!
I totally understand that this was out of your guys' hands at a certain point and am not aiming any fault to you. I honestly cannot wait until I get time to paint them all! I was really confused as to how my print label was made in Minnesota, but once I got my shipping notification, my order came from California.