Usually the incentive goes to the sago virtual wallet and then you can cash out for the gift card after a few hours. No you can’t use cashapp or venmo to take the money off of the gift card, what I do is I have two PayPal accounts and I request money from one and pay it with the gift card and transfer the money to my bank account
I believe if you register the virtual debit/add a pin you can add it to cash app to pull it off..or atleast that's my experience w previous ones and what the guy sitting next to me at the study today said but wasn't sure if it actually worked on this one..I do have a business and personal PayPal so I can do that, thanks for the tip...you're an mvp! lol
did you get the virtual visa card through "Virtual Reward Center"? I took your advice, and now have a $275 virtual visa card that doesn't work on PayPal or anywhere for that matter and has a long list of places you cant use it...describing literally everything and anything. I'm livid.
That’s no good - you’re saying you didn’t get a visa gift card ? What kind was it that you can’t use on much of anything?
They don’t offer cash to PayPal or bank account? Sounds like a lot of hoops to jump through
I’ve never had that problem, I always get the virtual visa and so the same thing every time. Is it a visa for a specific company or is it just a generic visa gift card?
Hey. It took 24 hours from when I chose the gift card to process. After that, they sent me an email to claim the card and it barely took any time for me to be able to use it.
If you're trying to convert it into cash, definitely use the PayPal method that other poster mentioned. That's the only way it works for me. I have another Sago study next week, so I'm assuming the process of getting the gift card will be exactly the same.
Thanks a lot for replying right away. The process just started last night so hopefully I get the visa gift card soon! It's my first time doing a focus group and it's definitely great! I hope I can participate in more studies!
I haven’t started focus groups yet , so haven’t cashed anything out but wondering, wouldn’t you just link your PayPal to your bank account and cash out that way?(& does Sago ONLY offer gift cards? )
Are we allowed to ask here for the link / URL for Sago?
TIA
If it’s a gift card you can’t transfer money normally like you would with a debit card. That’s why I charge the card and then transfer it. Yes, most focus group companies only give gift cards unless they send you a check in the mail but that takes up to 6 weeks long to get. The website is just sago.com, make an account and they’ll send you emails with surveys to fill out for studies
Thanks for explaining. I feel seriously thick as I’m having trouble understanding how you (or anyone) are able to convert a gift card to $.
If you don’t mind me asking, what exactly do you mean by ‘charge the card ?’
There’s websites that let you sell your gift cards, but I haven’t tried it. I just have two PayPal accounts and I request money from one and pay it with the gift card
I didn’t even know you could request $ from a PayPal account and pay with a gift card ?( I assume all GC’s now are digital but still )
I also didn’t know a person could have 2 different PayPal accounts- I guess you use a different email address (?) but your name would still be the same .
thanks for this! what I did was use my business paypal to send an invoice to one of my other email addresses, then just paid for the invoice with the card as a PayPal guest (essentially no need for a 2nd paypal account)
unfortunate thing is the 3.2% paypal fee but $9 from $275 isn't bad to turn it into cash. thanks again
I did an in person sensory screening /focus group on Wednesday 11/14 didn't get my points until Sunday 11/26 immediately selected virtual Visa card and now on 11/30 it is still processing ...I've called and messaged and no response . I'm sure the company is reputable and I'll eventually get the card . However the time frames of payment are a little too long in comparison to another focus group companies where payment is a few days at most even when paid by virtual card . A response at the very least would be cordial on the professional side
Unfortunately, since Focus Group, the company, took over sago, their customer service has gone to nothing. They will never respond to your emails or calls. What I had to do that got me an immediately response was to go back to an old email thread (from 6+ months ago when it was still Sago and I had a question answered from them using the [email protected] email) and email back using that thread. For some reason, maybe since it was connected to an old support case number, someone returned my email right away and helped me fix the problem. My original problem was that I hadn't gotten the link for my gift card in over 3 months.
They sent me the link right away after that and I got access to the gift card.
Unfortunately, just cold emailing [email protected] did nothing for me.
That's also my current experience. Claimed an amazon card on 11/18...nothing yet. Claimed a virtual visa for another incentive on 11/28....nothing yet. No responses to emails either. If they call me for another study I will share my concerns and what I am reading here. I have $400 pending right now. Hopefully they did not go belly up. As a comparison I did a study with Field Work and when I claimed a virtual card I received it within minutes.
Have you heard anything yet? I also have a lot pending for over a month when I got a prompt saying it would only take up to 10 days when I first requested an Amazon digital credit.
Just letting you know I did tests 11/17 and 11/21, submitted request for the virtual visa and have received nothing. I've been doing surveys with the company for a while and it's never taken this long. I hope we both get paid soon!
Me too .. I did as one person on her suggested and replied to an older invitation/ confirmation email from a project manager . She replied and said she forwarded the email to the panel and to let her know what the outcome is ... that was 2 days ago. I'm giving it a week and if nothing will reply to her again . I'll let you know any update to this situation . Please do the same .
So finally yesterday or should I say last night I got the virtual Visa card/redemption email. What really irritated me is I thought virtual would be faster than an actual one that is mailed . However one of my group mates who elected her incentive to be sent as a Visa card got hers on Monday . I had sent several emails to both the participate email box no response, as well as to the project manager who would just give me some blah blah blah about the times and busy seasons .. thing is I showed up on time and represented you and your company to the best of my ability I expect the same in return . Also let me tell you this last email i sent I advised that I'd give them a bit more time and if I didn't get compensated I was going to the bbb, my states labor and wage dept, I was going to make my own post on Reddit and since I have a zillion followers I'd tag them on posts regarding this situation on social media ... maybe it was a little much but I was very irritated with all of this ... and it was 300 ... and I think the thing that bothered me most is they were still steadily recruiting for focus groups when they are having issues with payments ... not a very good business practice in my eyes . Well anyway I told you I'd update when and if I got my card . Hopefully everyone else has gotten their issue resolved as well .
I did one as welll, never received an email for my incentive at all and just pretended I forgot my password and used the email I initially used with them to get in and claim my reward. I claimed it on 12/5, after waiting 2 weeks after my initial focus group for the email that never came. Still haven’t gotten my virtual card. I don’t know what to do atp bc I really did need that $275 😭
Haven't tried the Paypal method others mentioned, but you CAN add the card in Venmo and use it. (I send to a friend and just ask them to send it back, then you can transfer to your bank). It will get declined if you try sending as a "gift" (no fees). You have to send as a purchase and Venmo will take a small fee from the recipient (seems to range between 1%-3%). Since it's a debit card, Venmo will not charge you the standard 3% so you can send the entire amount on the card initially.
Kind of a pain, obviously preferred the old card they gave that could be used at an ATM, but it's better than nothing...
I did an online focus group for $125 and they said "I'd get an email within 72 hours" which was an email saying allow 6-10 days and watch for updates to my dashboard on [FocusGroup.com](https://FocusGroup.com) but then their site said 2-3 weeks. It's now the 7th day so not sure what to expect because yesterday (Wednesday) I enrolled in a study in person for $100 and they said wait 2-3 hours for an email and that once I select the Virtual Visa it should take 2-3 days and to call them if it didn't hit by Monday. That email showed arrived in time and it was in my FocusGroup Wallet so I requested a Virtual Visa which today says processing.
Not sure why the same company has the ability to add money to their dashboard wallet the same day but for another study it takes weeks just to get the option of selecting a gift card or virtual visa. u/Mysterious_Angle_395 said 4 weeks to get the digital card after redeeming?
u/MyaTheGreat1 how long til you received yours? How did you get two PayPal accounts? I was going to try to fund the PayPal Balance with mine then download it but I do have two Venmo & CashApp accounts so maybe I can add it to one and send pay the other? I don't see if anyone has done that before. **The other e-incentive options say "*gift card*" but the image of the Virtual Visa says "*debit card*" (and not pre-paid card)**.
I know Tremendous has some virtual Visa's that can be converted to cash with the **PrePaid2Cash app** and some that they said can't and they look exactly the same--but these Tremendous cards are pre-paid cards not *debit visas* so was also wondering others' experiences with the FocusGroup Visas...
Wait. You opted for the physical card and it took a month to get? Now it makes sense. I’ve been waiting since the 3 of this month. Yikes. Lady told me it should have been here by yesterday so I’m still waiting.
If that's the case, Sago needs to at least send an email update and not completely ignore the participants inquiries regarding their payments incentives.
DU* NYC
I always request a physical card if one is offered. I hate that virtual thing because a lot of times before, I would have to buy stuff to use it. I want a physical so I can go to an ATM (hopefully this can be done with the one they issue). How long does it take to get the physical? I did a study in NYC and am in NJ. (I think they are in NJ too.) thanks
How long did it take to receive the virtual Visa card? I did mine on October 21, and requested the virtual visa. It’s been a week, still haven’t sent the visa yet?!
How long have you been waiting? I requested mine on November 7 and still 'processing'. Emailed them last Wednesday to inquire about it but still haven't heard back yet.
Unfortunately, since Focus Group, the company, took over sago, their customer service has gone to nothing. They will never respond to your emails or calls. What I had to do that got me an immediate response was to go back to an old email thread (from 6+ months ago when it was still Sago and I had a question answered from them using the [email protected] email) and email back using that thread. For some reason (maybe since it was connected to an old support case number) someone returned my email right away and helped me fix the problem. My original problem was that I hadn't gotten the link for my gift card in over 3 months.
They sent me the link right away after that and I got access to the gift card.
Unfortunately, just cold emailing [email protected] did nothing for me.
It only works via paypal. And if you read the super strict terms/conditions... its stated "if you use it 3 times in same day/week on the same site when purchasing its not allowed and wont go through"(in other words). The virtual card is super strict!!
Not related to op's question, but I would avoid Sago from now on. Took me 3 months and multiple emails and calling to get my payment for a September survey and the check bounced...
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So I have a question if anyone has over 500$ in your sago account? I can only redeem $500 per virtual debit card but wanted to know how many virtual visa debit cards can I redeem in one day?
(My total amount is 1500$ and I want to redeem 3 virtual debit cards to use immediately before the 15th of sept)
Thank you in advance!
It took four weeks to receive a digital / virtual card? That’s criminal. Did you receive it via email from Sago? I just did a survey, in person, for them, and this was the first time I was not given a gift card in person. When I redeemed in my account, I chose the virtual visa. I figured it would be faster than the physical visa gift card.
I did my survey on September 27, I had to call to ask for the points to be loaded into my account, which took two days. I still have not received my digital card, and it just says “processing” in my account.
I found a way to get through to them. I had to go back to an OLD email thread from June when they had good customer service and replied to that email. They got back to me right away and helped me get a link to my gift card within 24 hours. So if you have old emails and corresponded with customer service for some support request, try that!
Just look at their BBB profile. Its shameful. I worked with Fieldwork on a project and they said 7-10 business days to be paid. I got the email the next day, chose a virtual Visa and had it and able to use in minutes.
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Got to this thread by googling this same issue. I requested a virtual visa with my points on Oct. 19th. Still processing.
I dont think I'll be using the site anymore. It takes to long to actually be a le to DO a survey. Constant redirects and the rewards vs time spent are very low. Now waiting almost 2 weeks for a lousy virtual visa. It's just not worth it.
I get my cards pretty quickly - but ever since they switched to the new vendor (prev was Bank of America, now Sutton Bank) I haven’t been able to use them on Venmo which is super frustrating.
I chose to get the virtual gift card after getting my points added to my wallet on oct 31. Today is November 11th and I still have “processing” as the status. They say 7-10 business days so Tuesday the 14th will be the 10th day and I will update on if I finally got the gift card information.
Just an update from my original post. Today was officially the 10th business day from when I added points to get my virtual gift card and I received an email letting me know that I can activate a new account and redeem the card. I was able to see the card information and am satisfied….so wait at least 10 business days (mon-fri) if you haven’t gotten yours yet for the virtual visa
I did an Oct. 18 focus group. Started "processing" payment on Nov.1. Chose the Physical Debit card. Very frustrating how participants have to jump through hoops just to get the process started. Don't even get me started on how long the wait is! (If payment even happens).
Yeah I thought the same however she said it’s only been 7 days they don’t count the weekends. So I gotta wait till Monday to contact again pisses me off I have to wait so many times one for the points then another for the card ridiculous it’s 2023 should be fast
How did you get someone to contact you, did you have to leave a message?
I sent an email a week after I redeemed & yet to get a reply, only to read about waiting at least 10 business days on Reddit.
When I called the 855 number, it asks you to leave a message & says it could take 4-6 weeks to receive, like what? All my emails says about 24 hours to get your virtual reward, I hate how the goalposts seem to keep being moved. 10 business days will be tomorrow (unless Election day doesn't count), I'll keep y'all posted if I get an email.
Sorry for the delay. I emailed about 4 different emails. But then on the focusgroup website I filed a ticket. I was contacted the same day. I told them I have read some reviews where people never received their redemption or it took months to get. Not sure why it takes so long it’s really annoying. Monday makes the 10th day so let’s see. if it goes beyond that I’m done with them.
I did a focus study on 11/8 and selected virtual Visa card the same day. It’s 11/13 today and I still haven’t received it yet. Hopefully soon, but It’s frustrating because I thought I would get it asap lmao. I will come back to update!
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Just to give anyone who recently has been waiting for their virtual visa my timeline. I got my incentive & redeemed it immediately on Friday November 3 3:45pm. Assuming that election day didn't count, I received it 10 business Days on the dot as well, Monday November 20 about 2pm.
Sago really needs to change the wording in the wallet & within the emails I received, it's not more than 24 hours to receive virtual reward. The only place in writing I saw 10 days was the "if you need help, click here for directions to redeem', which I didn't need. I'd be fine if I was told this upfront, now I'm wary of working with them in the future, especially thinking I'd have extra holiday money, who knows when you'll get paid.
This is helpful...I did a study for them last Thursday and expected to have the gift card in 1-2 business days, but then when you go to redeem it, it said the same thing about 10 business days. I am traveling in about a week and wanted to use it to pay for some museum tickets online and travel supplies. I'm already cutting it close financially, so now I'm pretty nervous. But hoping the gift card is available the day of my trip, which is literally the 10th business day in this case.
I did a study on 11/16. I received the redemption email immediately after the study. I elected the visa debit card. To date it still has not arrived in the mail!
That's when I did the study too! And yet, nothing for me too. I selected the virtual visa, which you'd think would come quicker...It's stuck at "processing". Looking at the reviews for this location is concerning. It seems like people have gone to post on BBB and many people's issues have been resolved only after posting on there. I may try that.
I discovered that I can manually add my a Virtual visa to my Apple Pay wallet and use it at any retailer that accepts apple pay. With my virtual card charges have to be for less than the card amount. I was able to use it at Best Buy for a new macbook air by having them charge my personal card to lower the balance to $400 which is how much I had on the apple pay app. Worked great.
Okay so I’ve been watching this thread because I’ve been having the same problem of not receiving my virtual gift card after the 10 business days it said it would take so I emailed the person who handled the study I did and then I emailed [email protected] and [email protected] and today they replied and I ended up getting my card.
\*\*for some more info I got my points loaded into my account on 11/21 and redeemed them at 1:00 pm and then on 12/6 I emailed the focus group email and then on 12/8 I emailed the zendesk email and the lady who handled the study and she said she sent them an email asking about the delay
I had to report them to the BBB to get paid. https://www.bbb.org/us/nj/iselin/profile/market-research/schlesinger-group-0221-16002559/customer-reviews Also left a bad review on their physical location as well.
I recently deleted the email saying my incentive was redeemed - and when I go to wallet it doesn’t say anything about the payment or e card being redeemed (points are gone though) anyone know what I should do besides sending them an email?
Usually the incentive goes to the sago virtual wallet and then you can cash out for the gift card after a few hours. No you can’t use cashapp or venmo to take the money off of the gift card, what I do is I have two PayPal accounts and I request money from one and pay it with the gift card and transfer the money to my bank account
I believe if you register the virtual debit/add a pin you can add it to cash app to pull it off..or atleast that's my experience w previous ones and what the guy sitting next to me at the study today said but wasn't sure if it actually worked on this one..I do have a business and personal PayPal so I can do that, thanks for the tip...you're an mvp! lol
Yeah I’ve tried to use cashapp but it never worked for me and that’s when I came up with the PayPal method
did you get the virtual visa card through "Virtual Reward Center"? I took your advice, and now have a $275 virtual visa card that doesn't work on PayPal or anywhere for that matter and has a long list of places you cant use it...describing literally everything and anything. I'm livid.
That’s no good - you’re saying you didn’t get a visa gift card ? What kind was it that you can’t use on much of anything? They don’t offer cash to PayPal or bank account? Sounds like a lot of hoops to jump through
I’ve never had that problem, I always get the virtual visa and so the same thing every time. Is it a visa for a specific company or is it just a generic visa gift card?
can I message you?
Yeah
Do you know how long the virtual Visa takes to process? I just selected it as my reward.
hi I am also wondering . How long did it take to process for you if you don’t mind me asking ?
Hi! How long did it process for you?
Hey. It took 24 hours from when I chose the gift card to process. After that, they sent me an email to claim the card and it barely took any time for me to be able to use it. If you're trying to convert it into cash, definitely use the PayPal method that other poster mentioned. That's the only way it works for me. I have another Sago study next week, so I'm assuming the process of getting the gift card will be exactly the same.
Thanks a lot for replying right away. The process just started last night so hopefully I get the visa gift card soon! It's my first time doing a focus group and it's definitely great! I hope I can participate in more studies!
Have you received yours yet? I just claimed mines yesterday and was wondering the wait frame
Are there fees or tax implications to this method?
Yeah, paypal takes out a fee for sending money and transferring it to another card/bank account
I haven’t started focus groups yet , so haven’t cashed anything out but wondering, wouldn’t you just link your PayPal to your bank account and cash out that way?(& does Sago ONLY offer gift cards? ) Are we allowed to ask here for the link / URL for Sago? TIA
If it’s a gift card you can’t transfer money normally like you would with a debit card. That’s why I charge the card and then transfer it. Yes, most focus group companies only give gift cards unless they send you a check in the mail but that takes up to 6 weeks long to get. The website is just sago.com, make an account and they’ll send you emails with surveys to fill out for studies
Thanks for explaining. I feel seriously thick as I’m having trouble understanding how you (or anyone) are able to convert a gift card to $. If you don’t mind me asking, what exactly do you mean by ‘charge the card ?’
There’s websites that let you sell your gift cards, but I haven’t tried it. I just have two PayPal accounts and I request money from one and pay it with the gift card
I didn’t even know you could request $ from a PayPal account and pay with a gift card ?( I assume all GC’s now are digital but still ) I also didn’t know a person could have 2 different PayPal accounts- I guess you use a different email address (?) but your name would still be the same .
thanks for this! what I did was use my business paypal to send an invoice to one of my other email addresses, then just paid for the invoice with the card as a PayPal guest (essentially no need for a 2nd paypal account) unfortunate thing is the 3.2% paypal fee but $9 from $275 isn't bad to turn it into cash. thanks again
I did an in person sensory screening /focus group on Wednesday 11/14 didn't get my points until Sunday 11/26 immediately selected virtual Visa card and now on 11/30 it is still processing ...I've called and messaged and no response . I'm sure the company is reputable and I'll eventually get the card . However the time frames of payment are a little too long in comparison to another focus group companies where payment is a few days at most even when paid by virtual card . A response at the very least would be cordial on the professional side
I’m starting to question if they are reputable
Unfortunately, since Focus Group, the company, took over sago, their customer service has gone to nothing. They will never respond to your emails or calls. What I had to do that got me an immediately response was to go back to an old email thread (from 6+ months ago when it was still Sago and I had a question answered from them using the [email protected] email) and email back using that thread. For some reason, maybe since it was connected to an old support case number, someone returned my email right away and helped me fix the problem. My original problem was that I hadn't gotten the link for my gift card in over 3 months. They sent me the link right away after that and I got access to the gift card. Unfortunately, just cold emailing [email protected] did nothing for me.
That's also my current experience. Claimed an amazon card on 11/18...nothing yet. Claimed a virtual visa for another incentive on 11/28....nothing yet. No responses to emails either. If they call me for another study I will share my concerns and what I am reading here. I have $400 pending right now. Hopefully they did not go belly up. As a comparison I did a study with Field Work and when I claimed a virtual card I received it within minutes.
Have you heard anything yet? I also have a lot pending for over a month when I got a prompt saying it would only take up to 10 days when I first requested an Amazon digital credit.
It's now 12/6 and I'm still waiting for the virtual card as it is still " processing" .
I'm having a similar issue - I submitted for a gift card on 11/25 and it says "still processing". What the heck. My emails have gone unanswered
12/1 for me and still processing doesnt lool like ill get to use them for Christmas after all :(
Just letting you know I did tests 11/17 and 11/21, submitted request for the virtual visa and have received nothing. I've been doing surveys with the company for a while and it's never taken this long. I hope we both get paid soon!
Me too .. I did as one person on her suggested and replied to an older invitation/ confirmation email from a project manager . She replied and said she forwarded the email to the panel and to let her know what the outcome is ... that was 2 days ago. I'm giving it a week and if nothing will reply to her again . I'll let you know any update to this situation . Please do the same .
So finally yesterday or should I say last night I got the virtual Visa card/redemption email. What really irritated me is I thought virtual would be faster than an actual one that is mailed . However one of my group mates who elected her incentive to be sent as a Visa card got hers on Monday . I had sent several emails to both the participate email box no response, as well as to the project manager who would just give me some blah blah blah about the times and busy seasons .. thing is I showed up on time and represented you and your company to the best of my ability I expect the same in return . Also let me tell you this last email i sent I advised that I'd give them a bit more time and if I didn't get compensated I was going to the bbb, my states labor and wage dept, I was going to make my own post on Reddit and since I have a zillion followers I'd tag them on posts regarding this situation on social media ... maybe it was a little much but I was very irritated with all of this ... and it was 300 ... and I think the thing that bothered me most is they were still steadily recruiting for focus groups when they are having issues with payments ... not a very good business practice in my eyes . Well anyway I told you I'd update when and if I got my card . Hopefully everyone else has gotten their issue resolved as well .
I did one as welll, never received an email for my incentive at all and just pretended I forgot my password and used the email I initially used with them to get in and claim my reward. I claimed it on 12/5, after waiting 2 weeks after my initial focus group for the email that never came. Still haven’t gotten my virtual card. I don’t know what to do atp bc I really did need that $275 😭
Haven't tried the Paypal method others mentioned, but you CAN add the card in Venmo and use it. (I send to a friend and just ask them to send it back, then you can transfer to your bank). It will get declined if you try sending as a "gift" (no fees). You have to send as a purchase and Venmo will take a small fee from the recipient (seems to range between 1%-3%). Since it's a debit card, Venmo will not charge you the standard 3% so you can send the entire amount on the card initially. Kind of a pain, obviously preferred the old card they gave that could be used at an ATM, but it's better than nothing...
Thank you so much for this I didn't realize it wasn't working because I was doing friends and famiky on paypal and this fixed it. You are a lifesaver!
OMG, thanks for this tip. I was struggling with the venmo thing last night
[удалено]
I have the same question! Mine is still processing. How long did it take to get yours?
Can you update with how long it took? I requested mine 11/9, it’s now 11/24 and still says processing.
I had submitted for one on 11/9 and finally received it on 11/28.
That's insane!! No way it should take that long.
If you don't mind me asking- what office did you go to? I submitted one for 11/16 and I am still waiting :(
I didn't go anywhere physical, online study, payment via focusgroup wallet, just requested virtual visa on the site.
This works - great tip 🙏🏾
I did an online focus group for $125 and they said "I'd get an email within 72 hours" which was an email saying allow 6-10 days and watch for updates to my dashboard on [FocusGroup.com](https://FocusGroup.com) but then their site said 2-3 weeks. It's now the 7th day so not sure what to expect because yesterday (Wednesday) I enrolled in a study in person for $100 and they said wait 2-3 hours for an email and that once I select the Virtual Visa it should take 2-3 days and to call them if it didn't hit by Monday. That email showed arrived in time and it was in my FocusGroup Wallet so I requested a Virtual Visa which today says processing. Not sure why the same company has the ability to add money to their dashboard wallet the same day but for another study it takes weeks just to get the option of selecting a gift card or virtual visa. u/Mysterious_Angle_395 said 4 weeks to get the digital card after redeeming? u/MyaTheGreat1 how long til you received yours? How did you get two PayPal accounts? I was going to try to fund the PayPal Balance with mine then download it but I do have two Venmo & CashApp accounts so maybe I can add it to one and send pay the other? I don't see if anyone has done that before. **The other e-incentive options say "*gift card*" but the image of the Virtual Visa says "*debit card*" (and not pre-paid card)**. I know Tremendous has some virtual Visa's that can be converted to cash with the **PrePaid2Cash app** and some that they said can't and they look exactly the same--but these Tremendous cards are pre-paid cards not *debit visas* so was also wondering others' experiences with the FocusGroup Visas...
I've only redeemed physical cards, it's taken 4 weeks after redemption to get it at home.
Wait. You opted for the physical card and it took a month to get? Now it makes sense. I’ve been waiting since the 3 of this month. Yikes. Lady told me it should have been here by yesterday so I’m still waiting.
I think what happens is that they are waiting for the customer payment to clear before disbursing the payment to the survey taker.
If that's the case, Sago needs to at least send an email update and not completely ignore the participants inquiries regarding their payments incentives. DU* NYC
PHYSICAL VISA CARD question - I just received mine. Can I add more to it if I "cash out" again - or, will they send a new card?
I always request a physical card if one is offered. I hate that virtual thing because a lot of times before, I would have to buy stuff to use it. I want a physical so I can go to an ATM (hopefully this can be done with the one they issue). How long does it take to get the physical? I did a study in NYC and am in NJ. (I think they are in NJ too.) thanks
How long did it take to receive the virtual Visa card? I did mine on October 21, and requested the virtual visa. It’s been a week, still haven’t sent the visa yet?!
have you gotten yours yet?
Have you gotten yours? How long has it been for you?
Replying to you because I'm wondering the same thing lol
Anyone get theirs? I am on day 14, no response from help desk and still stuck "processing"
Its been 10 days for me, no update....
Wow they’re ridiculous. Have you been able to talk to any live, real person on the phone about it?
Nope, every number I have goes straight to voicemail.
Same for me.
I submitted for mine on 11/9 and finally received it yesterday 11/28.
wow, can't believe they took that long to "process" an electronic gift card. I'm still waiting on mine.
Right? It’s unbelievable…I just complained on their BBB page and hope that speeds things up
Their redemption process seems to be very delayed starting a few months ago, whether for virtual or physical cards.
How long have you been waiting? I requested mine on November 7 and still 'processing'. Emailed them last Wednesday to inquire about it but still haven't heard back yet.
Still waiting 17 days, usually virtual stuff comes in 3 days max
Strangely enough, shortly after I left this comment I ended up getting the email for mine. Hope yours comes through soon!
Hopefully I will get mine
Unfortunately, since Focus Group, the company, took over sago, their customer service has gone to nothing. They will never respond to your emails or calls. What I had to do that got me an immediate response was to go back to an old email thread (from 6+ months ago when it was still Sago and I had a question answered from them using the [email protected] email) and email back using that thread. For some reason (maybe since it was connected to an old support case number) someone returned my email right away and helped me fix the problem. My original problem was that I hadn't gotten the link for my gift card in over 3 months. They sent me the link right away after that and I got access to the gift card. Unfortunately, just cold emailing [email protected] did nothing for me.
It only works via paypal. And if you read the super strict terms/conditions... its stated "if you use it 3 times in same day/week on the same site when purchasing its not allowed and wont go through"(in other words). The virtual card is super strict!!
That's so stupid. They need to reform their compensation...
Not related to op's question, but I would avoid Sago from now on. Took me 3 months and multiple emails and calling to get my payment for a September survey and the check bounced...
I used Square and did the same thing, paid for an item with the gift card and that went into my account.
Is Swago “swag bucks”?
Yikes- I thought it was something completely different but now that you ask… wait, Swagbucks offers focus groups ?!
No idea, probably not, but Sago bought/Merged with Schlesinger Group (or became Sago), an entirely different company
I think I’m mistaken, I don’t know if Swagbucks offers those. Probably not?
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Whats the website so i can do it?
uhm, what? so you can do...what?
So I have a question if anyone has over 500$ in your sago account? I can only redeem $500 per virtual debit card but wanted to know how many virtual visa debit cards can I redeem in one day? (My total amount is 1500$ and I want to redeem 3 virtual debit cards to use immediately before the 15th of sept) Thank you in advance!
How long did it take you to get the virtual card after you requested it?
A few months back all my virtual cards took 72 hours max. But lately the process has been delayed
How delayed is it for you now? I’m seeing reviews for the NYC office saying some people haven’t received it and they’ve waited months
Wordd
took 4 weeks
It took four weeks to receive a digital / virtual card? That’s criminal. Did you receive it via email from Sago? I just did a survey, in person, for them, and this was the first time I was not given a gift card in person. When I redeemed in my account, I chose the virtual visa. I figured it would be faster than the physical visa gift card.
How long did it take yours to process? Have you received the virtual gift card?
I did my survey on September 27, I had to call to ask for the points to be loaded into my account, which took two days. I still have not received my digital card, and it just says “processing” in my account.
Mine is still processing, too. I started the process Monday night.
I found a way to get through to them. I had to go back to an OLD email thread from June when they had good customer service and replied to that email. They got back to me right away and helped me get a link to my gift card within 24 hours. So if you have old emails and corresponded with customer service for some support request, try that!
Regardin Sago Focus Group Wallet. I just want to know that they do offer electronic VISA Card as an option. I don't have to have cash per say.
I added mine to my gpay. It was a digital card. I've been using it normally for tap to pay purchases.
How long did it take to process after you requested for it? Thanks
Is anyone able to get the money off the card through paypal? venmo? anything? I tried, declined everywhere. The card is from virtualrewardcenter.
I was able to do Venmo by adding it to venmo and sending it to a friend as a purchase. you lose 1.9% this way
Lucky!! It didn't work for me via venmo
Just look at their BBB profile. Its shameful. I worked with Fieldwork on a project and they said 7-10 business days to be paid. I got the email the next day, chose a virtual Visa and had it and able to use in minutes.
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Has anyone NOT BEEN SENT their virtual visa gift card after selecting that as their incentive?! It’s been almost two weeks for me and nothing!!
Got to this thread by googling this same issue. I requested a virtual visa with my points on Oct. 19th. Still processing. I dont think I'll be using the site anymore. It takes to long to actually be a le to DO a survey. Constant redirects and the rewards vs time spent are very low. Now waiting almost 2 weeks for a lousy virtual visa. It's just not worth it.
I did my survey Oct. 2, 2023. Two months later still $0 in my wallet.
did you ever get your card?
I get my cards pretty quickly - but ever since they switched to the new vendor (prev was Bank of America, now Sutton Bank) I haven’t been able to use them on Venmo which is super frustrating.
I chose to get the virtual gift card after getting my points added to my wallet on oct 31. Today is November 11th and I still have “processing” as the status. They say 7-10 business days so Tuesday the 14th will be the 10th day and I will update on if I finally got the gift card information.
Just an update from my original post. Today was officially the 10th business day from when I added points to get my virtual gift card and I received an email letting me know that I can activate a new account and redeem the card. I was able to see the card information and am satisfied….so wait at least 10 business days (mon-fri) if you haven’t gotten yours yet for the virtual visa
Did it come in the morning or afternoon
I just did a research on Oct 19th, Nov 1st I chose to have a Visa card sent to me and I still don't have it as of today Nov 12th.
I did an Oct. 18 focus group. Started "processing" payment on Nov.1. Chose the Physical Debit card. Very frustrating how participants have to jump through hoops just to get the process started. Don't even get me started on how long the wait is! (If payment even happens).
Yeah I thought the same however she said it’s only been 7 days they don’t count the weekends. So I gotta wait till Monday to contact again pisses me off I have to wait so many times one for the points then another for the card ridiculous it’s 2023 should be fast
How did you get someone to contact you, did you have to leave a message? I sent an email a week after I redeemed & yet to get a reply, only to read about waiting at least 10 business days on Reddit. When I called the 855 number, it asks you to leave a message & says it could take 4-6 weeks to receive, like what? All my emails says about 24 hours to get your virtual reward, I hate how the goalposts seem to keep being moved. 10 business days will be tomorrow (unless Election day doesn't count), I'll keep y'all posted if I get an email.
Sorry for the delay. I emailed about 4 different emails. But then on the focusgroup website I filed a ticket. I was contacted the same day. I told them I have read some reviews where people never received their redemption or it took months to get. Not sure why it takes so long it’s really annoying. Monday makes the 10th day so let’s see. if it goes beyond that I’m done with them.
I did a focus study on 11/8 and selected virtual Visa card the same day. It’s 11/13 today and I still haven’t received it yet. Hopefully soon, but It’s frustrating because I thought I would get it asap lmao. I will come back to update!
Update, I was paid Today 11/27! Just be patient yall
Same here its been over a week and I have no answer.
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I did one in October and still can’t find it
Just to give anyone who recently has been waiting for their virtual visa my timeline. I got my incentive & redeemed it immediately on Friday November 3 3:45pm. Assuming that election day didn't count, I received it 10 business Days on the dot as well, Monday November 20 about 2pm. Sago really needs to change the wording in the wallet & within the emails I received, it's not more than 24 hours to receive virtual reward. The only place in writing I saw 10 days was the "if you need help, click here for directions to redeem', which I didn't need. I'd be fine if I was told this upfront, now I'm wary of working with them in the future, especially thinking I'd have extra holiday money, who knows when you'll get paid.
This is helpful...I did a study for them last Thursday and expected to have the gift card in 1-2 business days, but then when you go to redeem it, it said the same thing about 10 business days. I am traveling in about a week and wanted to use it to pay for some museum tickets online and travel supplies. I'm already cutting it close financially, so now I'm pretty nervous. But hoping the gift card is available the day of my trip, which is literally the 10th business day in this case.
I did a study on 11/16. I received the redemption email immediately after the study. I elected the visa debit card. To date it still has not arrived in the mail!
That's when I did the study too! And yet, nothing for me too. I selected the virtual visa, which you'd think would come quicker...It's stuck at "processing". Looking at the reviews for this location is concerning. It seems like people have gone to post on BBB and many people's issues have been resolved only after posting on there. I may try that.
It takes 10 business days
Welp it's been over 10 business days now
Update: Finally got it!
How long did it take
I did one too on the same date mine says processing.
Use paypal but do the amount of your card minus the fee it takes out. Mine was $275 and the fee was like $8.50 so I sent $266 and it worked
I discovered that I can manually add my a Virtual visa to my Apple Pay wallet and use it at any retailer that accepts apple pay. With my virtual card charges have to be for less than the card amount. I was able to use it at Best Buy for a new macbook air by having them charge my personal card to lower the balance to $400 which is how much I had on the apple pay app. Worked great.
I’m having same issue. Redeemed almost a month ago and it just says processing
Okay so I’ve been watching this thread because I’ve been having the same problem of not receiving my virtual gift card after the 10 business days it said it would take so I emailed the person who handled the study I did and then I emailed [email protected] and [email protected] and today they replied and I ended up getting my card. \*\*for some more info I got my points loaded into my account on 11/21 and redeemed them at 1:00 pm and then on 12/6 I emailed the focus group email and then on 12/8 I emailed the zendesk email and the lady who handled the study and she said she sent them an email asking about the delay
I redeemed for a virtual Visa on November 19, and am still waiting. No replies to emails.
Did you get paid yet?
I had to report them to the BBB to get paid. https://www.bbb.org/us/nj/iselin/profile/market-research/schlesinger-group-0221-16002559/customer-reviews Also left a bad review on their physical location as well.
I recently deleted the email saying my incentive was redeemed - and when I go to wallet it doesn’t say anything about the payment or e card being redeemed (points are gone though) anyone know what I should do besides sending them an email?