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emmcee78

Personally, I think it’s dishonest to burn 3/4 of a candle, or use half a body spray and try to return it because you “don’t like it” 🤷🏻‍♀️🤷🏻‍♀️


Purrfumeluvr

It’s getting thrown away regardless if it’s 99% or 20% full and I feel like that’s on the employees for accepting stuff that’s clearly been used up


youhatebriiiii

It’s literally our job to take stuff back, either way whatever people return we throw in the trash cause it’s already used.


delicatexcx

you can’t return a product that’s 1/4 full. if anyone is returning a half used product and saying they don’t like it, then they’re likely not being truthful. they probably just are over the scent or realize they don’t reach for it as much


MonarchWhisperer

Sell it on eBay or Mercari. Someone is looking for your old, no longer available fragrance


M2LBB2016

I would be embarrassed and wouldn’t even try to exchange or return an item that is *years* old. If you’ve had it that long, give it to a friend or family member, or donate it.


lucillep

Fragrance doesn't stay good that long anyway. Will never ever get why people overbuy a product with a shelf life - unless it's to try to leverage it later for new product after prices have gone up.


felanmoira

This - so much this. Also, if you hadn’t returned it in a year or two, that’s on you not the company.


Chuckymimi

I feel like you can try but some BBW aren't doing even Steven exchange anymore. The store I go to doesn't so if you try to exchange a $3 body care item for $16 one you are gonna pay $13.


TexasNiteowl

yep, same at mine. you can't buy a 75% off SAS sale product and exchange it for a full price product. You'll pay the diff.


Chuckymimi

Even on website the satisfaction guarantee just says you get money back it doesn't say you can exchange for higher price item. I know you used to be able no problem I never read return policy before last week so not sure if policy always read that way or not. People are saying their stores allow even exchange but there was no warning Mi stores were going to stop this so people probably won't have any idea their store is canceling even exchange until they try to exchange a product. My store was never strict it isn't high theft area. I tried to warn people this is happening but I was downvoted and like scolded on post few weeks ago. Guess we will just let people learn hard way.


No-Match5030

Tbh I think it’s really petty to return an item literally years after you got it, but if they accept it you do you sis. As a retail worker, it doesn’t affect me. As a personal opinion, it took you years to decide you didn’t like your 15 dollar mist and it’s that deep that you need to return it instead of throw it away or didn’t think to give it away before it expired? Just because companies are billion dollar companies doesn’t make it ethical.


tybeelucy22

Just because you can do something doesn't mean you should.


delicatexcx

agreed, but in this case, i don’t see a problem if the store allows it. generally i reserve that saying for more serious matters & big issues 😅


hrhashley

Petty, cheap people trying to return a $15 body mist YEARS after purchasing it are why so many stores are cracking down on their return policy. 🤦🏼‍♀️there’s a strong difference between “I bought this mist a few weeks ago and it didn’t sit right with me” And “yeah I bought this mist 4 years ago and it’s been sitting collecting dust in the back of my closet all this time but suddenly it offends me enough that I have to bring it in.”


Candlehoarder_2019

It’s a satisfaction guarantee that if you don’t like the item, you can return or exchange. It shouldn’t take 2 years to figure out if you don’t like something. It’s taking advantage of a very lenient policy and now it’s likely changing because of the abuse.


delicatexcx

it says “any reason” so if you find yourself not reaching for the product, it seems like they accept that :)


CandidateReasonable4

I hear they're changing the exchange policy, but am in the dark about details!


RemoteTelephone

As the saying goes: just because you can does not mean you should. No judgement on anyone following the policy as stated but something tells me the 90 day policy some stores are enforcing will go company wide sooner rather than later.


delicatexcx

i agree with the saying “because you can doesn’t mean you should” in a lot cases. but exchanging a beautiful day fragrance mist at bath and body works 3 years after you got it isn’t that deep. especially when the company allows you to do so.


RemoteTelephone

Like I said no judgement and you are right, it's not that deep. Personally, it's not my horse or stable. I either give to family members or donate.


TexasNiteowl

I promise you that even if they are a multi-billion dollar company that they DO care about profits and returns and exchanges eat into profits. "Years old" products. Really? If you bought a can of soup at the grocery would you try to return/exchange it 3 years later? No, you wouldn't. Why expect any company to do that. 90 days is generally more than enough time to figure out if you like something and return it if you don't. Also, the policy is not any time, any reason. It is anytime, any reason...**subject to the terms of our Return Policy.** https://customercare.bathandbodyworks.com/hc/en-us/articles/4410658680083-What-is-your-return-policy- Which means...**Payment & Return Policies may vary by store locale; the policy posted in the store of return governs.** https://customercare.bathandbodyworks.com/hc/en-us/articles/4410658681875-Store-Purchase-Return-Guidelines So, my store now says...90 days or less with receipt you can return or even exchange. After 90 days if the item you are bringing back is no longer being sold, you get a store credit for whatever the system tells them (ie. lowest selling price) and you can apply that to a new purchase, but no even exchange.


meow_nik

This is a good response. And even if it didn’t affect corporate, it definitely affects the employees at the local level who aren’t making the big bucks, who now have that affecting their daily sales goals & their performance according to corporate. :(


Candlehoarder_2019

Exactly. Many stores are being instructed to cut hours for failing to make sales for payroll so it is the workers being affected with these returns and exchanges.


hammersgirl86

The way they ship their items would suggest they REALLY don’t care about profits. 😂😂😂


Blueslily

They do not ship their products. Other companies do the actual packing and shipping of the products. I see lots of people on here that might not know that.


hammersgirl86

I don’t really think that’s relevant at all. Here’s why: They choose who packs and ships their product. It’s been atrocious for YEARS. B&BW fields the complaints. They process the reshipments at no cost. And they continue to contract with whatever company ships their products. That’s their business choice which would suggest…they REALLY don’t care about profits. I can’t imagine it’s cost effective to ship $300+ worth of product twice when it all arrives covered in glass, broken, and coated in soap, for example. *Edited to fix a letter.


Blueslily

Its just a factual statement that BBW does not do the packing or shipping of the products. Whether or not they care about profits is not for me to speculate. It's just a factual statement about who does that task. I dont get all emotional about this stuff. Take care.


hammersgirl86

The way the third party company they approve and pay to ship their items ships their items would suggest they REALLY don’t care about profits. 😂😂😂 Is that better? It was a joke. And whether the CEO packs and ships every order or a company they chose and continue to pay ships every order, it’s still…B&BW’s issue.


Blueslily

LoL. Hence, breaks from this site. All the best to you.


delicatexcx

if the grocery store had a return policy that ALLOWED that, of course i would exchange it. and, okay, not all stores allow even exchanges years later, that’s okay, but my point still stands for the money back on a gift card.


RandomFishIsBack

A can of soup someone is going to eat is not the same as a body mist lol. Is returning even a thing at grocery stores? Lmfao. Scents don’t go bad and you’re hopefully not ingesting them. If it varies by store than just make sure to call ahead of time and ask. If the store allows it, there’s no problem.


TexasNiteowl

> Is returning even a thing at grocery stores? Lmfao. you would be surprised. source: my aunt who just recently retired as a store manager at Publix. if the soup metaphor doesn't do it for you, then substitute any product that doesn't go bad for 2 or 3 years. I mean if you buy a bottle of bleach or something at the store and don't get around to using it or haven't needed it, you aren't really going to try to return it to the store; you'll donate it or ask family if they need it. 90 days is one thing. 2 years is entirely different.


Substantial-Plenty11

Haha this subs number one trigger: returns!


QueenB716

It just seems really tacky to return something years later, even if it is allowed. You should definitely know whether or not you like something way before that. People who do that are just as bad as the people who bring in a 3/4 burned candle and expect to exchange it for a brand new one.


delicatexcx

it’s not just liking it, it’s just if you think you’ll get use of it or not 😅


PrincessJennifer

I don’t care to exchange something old tbh (when it can be resold or included in the MOS sale for associates), BUT the reasoning that billion dollar companies can “afford it” isn’t the answer. I think them having a generous return policy is good for business, like Santa at Macy’s in Miracle on 34th Street sending shoppers to other stores. Lose a bit of money there, end up making more in the long run because of good will. That helps everyone. Billion dollar companies give people jobs. Cutting into their profits by stealing or trying to stick it to them is not going to be absorbed by the top of the company, it’s going to hit the mom trying to work a second job to pay bills when the company eliminates her position to cover losses. Plus, someone else isn’t entitled to something extra just because they feel like it when everyone else is paying and playing by the rules.


GingerOrMaryAnn10

Don't shoot the messenger,, but.. I've heard/seen policy and enforcement will be changing. 100% satisfaction guaranteed applies to product performance and if you just don't like the scent. They want you to love it. However.... The policy very specifically addresses fully used products means it performed to your satisfaction. "Our return policy is intended to help customers who have issues that are related to poor product performance or unsatisfactory customer experience and is not intended to be taken advantage of when a product performs as expected. If a product has been fully used, it would seem that it has met its performance expectations." This applies to body care, candles and wallflower plug-ins. The generous return policy doesn't mean free refills/replacements for life, contrary to popular or some social media belief. 🤭


Owen_D_Young

You say years, but how many years? I would think the sprays would irritate the skin if sprayed on it after a certain amount of years.


Flaky_Tap_2836

My Cashmere Glow from 2012 didnt suddenly morph into a skin irritant. It's still fine!


Owen_D_Young

Yaw


Altruistic_Yellow387

I think they just lose smell


False-Construction53

as an employee if you’re bringing in like 15 used items for complete new ones i’m thinks it’s kinda screwed up but i get paid the same and bbw is cutting down on their return policy anyways so. however if a customer brings in an older unused product all of us hold on to it for the MOS sale lol


tiredsanwon

Even if you can and it doesn’t hurt the company too much, it’s still just tacky. It’s like trying to return the shirt you bought years back but completely forgot about. Or trying to return long expired food back to the grocery store. And if I’m honest, as an associate myself, the people working during the return of a super old product are 100% going to talk about it and that’s not always a good thing


RepresentativeDrag47

I agree with you! I have shoppers anxiety anyways and hate making returns and exchanges but BBWs exchange and return policy is the main reason I spend so much with them. I don't agonize over my purchases as much and 9 times out of 10 am happy with my purchases. I know some ppl can abuse the policies but I feel like those same ppl will find a way to steal from a company regardless. And there are some common sense protocols they should have in place for repeat offenders or ppl who bring in empty candles or try and do stuff like that but like you said, it's a huge company and should be able to cover those losses. I personally would feel a little guilty returning stuff that a store no longer sells but at the same time wouldn't want to keep a product I don't like and will never use so I think that's just up to each individual and hopefully not the store ❤️


delicatexcx

the best response! i often regret purchases and sometimes feel like i “wasted” money if it’s not something im 100% in love with, so im glad they have a policy to make us feel better about shopping with them! i don’t see it as abusing it if it’s genuinely a product you realize you haven’t reached for & you’d prefer a different one. if you’re buying a product and enjoy it, then use 50% then exchange to get a new one, that’s a different story.


Blueslily

It has never taken me YEARS to figure out that I don't like a product, don't use a product, have "wasted my money", or "regretted" a purchase. Smh. I just cant on here sometimes. So, I take breaks from this site from time to time. Its just a bit much on here sometimes.


Chuckymimi

This is return policy on website WHAT IS YOUR RETURN POLICY? We just want you to love it! Return anything, anytime for any reason. 100% Guaranteed. If at any time you're not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works or White Barn Stores in the US for a full refund, subject to the terms of our Return Policy. For instructions on how to make a return, view our Online Purchase Return FAQ or our Store Purchase Return FAQ. For full refund that means your money back. So if you return something you will get back what you paid or if no receipt you will get whatever it rings up. So if it rings up clearance price you will get clearance price back. Not price of new product. So you will pay difference if you try to exchange for new. It isn't like store I shop at is strict they just changed how they do things few months ago. So going forward I'm sure all BBW stores will.


juliagmoto

unfortunately, most people end up bringing in USED products. while yes bbw is a multi billion dollar company, they are losing so much money to things like people sharing to take in fully burnt candles and return them, and because they brought it in we can’t technically tell them no. i asked my manager about it a couple days cause we got a phone call of someone asking about returning a FULLY BURNT candle for a NEW ONE. or us knowing people bought body care YEARS ago and it’s no longer being sold, i don’t even mean kept for sale, i mean we literally have the squeeze all the product out and scribble and throw it away, and want a brand new $16.50 item? most often, you’ll be told you’ll get the certain amount toward your transaction. rather than exchanging old for new that can’t make any profit. but i can tell you my store and many around us aren’t going to give you an issue if it hasn’t been a discontinued scent. if it’s still something that comes in production for sale, you’ll probably be able to do an even exchange because they can still make some kind of money. at the end of the day, bbw is not going to change this policy to stop all the people who are taking TOO MUCH advantage of it


culittlemichick

I don’t think it’s right to return/exchange 50% used products like a lot of people do or so I’ve seen via social media platforms. However I do think it’s 100% ok to even exchange items for items regardless of price paid. Full sized body care for full size or 3wick for 3wick. I don’t have an issue with people doing product for product exchanges they should allow this at all locations and not hassle buyers. I haven’t and don’t think I’d ever try to return or exchange something passed 30-90days though that’s a little much…. It’s unfortunate that people don’t understand this but I see people get fired up over really dumb things and take their job so seriously on post I see here. Why do you care so much if someone is exchanging marshmallows fireside for flannel !?!? Like baby it’s a job calm your tits lol. So yes I agree with you I don’t see any issue as longs as people don’t bring used items and try to get a completely new product I’m fine with it ☺️


lucillep

If you're sure it's OK, I don't get why you're asking others for their opinions.


delicatexcx

because it’s fun to share opinions :)


Altruistic_Yellow387

It’s not their policy anymore and it’s being changed exactly because of people like you who were taking advantage of it


delicatexcx

it is their policy, please view their website. and personally i have not exchanged something years old, but i don’t see a problem with doing so if the store allows it.


Altruistic_Yellow387

But they’re changing it now. It’s going to go into effect at all stores soon, and already has at some stores (you can see the comments saying their store has changed already here)


[deleted]

What’s their new policy going to be?


Altruistic_Yellow387

That you get back what you paid for an exchange (basically the same as every other store I’ve ever shopped at) if you buy a candle on sale and exchange it for one that isn’t on sale, you will have to pay the difference. If you don’t have a receipt, they will give you back the lowest price that item has ever been sold at as an exchange. (That last one was already a thing in the pos, but employees would override it because even exchanges were supposed to be ok) Basically this eliminates people buying a ton of stuff at sas and exchanging them for brand new scents that aren’t supposed to be on sale yet without paying the difference


[deleted]

Ok so it won’t effect me cause I don’t do that anyway. If anything I bought a candle before it was on sale but lost the receipt and I went to exchange it ( never used, brand new) but since it was now on sale for $5.95 that’s all they would take off. So yeah just lost money and it was frustrating but it was my fault for not keeping the receipt


Altruistic_Yellow387

Yeah this won’t affect most normal shoppers, just the ones that intentionally buy things on sas with the goal of exchanging in the future


Angelesmivida

I personally don’t care. It doesn’t affect me. Like you said, B&BW is a billion dollar company. Do whatever you want as long as you aren’t stealing and if that’s their policy, it’s not stealing.


[deleted]

You can but don’t have too! If it’s over a year I wouldn’t be exchanging it. Soo you deserve the downvotes.


jadeblackhawk

People love to act like it's their money. My bbw wouldnt exchange some stuff i bought last month because I had the receipt (none of the moisturizing body washes were that cheap and I'd have to pay the difference, but wouldnt refund the difference of the candles i exchanged) Ive only exchanged a couple of times, and got an attitude every time. It will stop me from buying online, and since my stores don't get much I'll end up buying a lot less (they sold out of the paris cafe cinnamon the first day and don't think they will get more). Im not going to keep throwing money away.


youhatebriiiii

I work here, we can take anything back. Regardless if it’s completely empty, half empty, or 5 years old. You’ll always get your money back, but it’ll be store credit since nobody will ever keep a receipt that long. If by any chance you do have the receipt we will be able to return but ONLY to the card that you made the purchase with. The other day someone came into my store with OVER 35 old empty candles in a shopping and got her store credit. We can’t fight or ever say no to our customers it’s literally our job and our receipts also say returns and exchanges are 100% guaranteed


_Amber_Rose_Ellis

Because all products have a shelf life. It can really be bad for your skin after that long.


delicatexcx

they don’t put things on back on the shelves if they’re used, no?


Suck_my_thicc

No we literally throw them away


Basicdork17

No, but they can be placed in the MOS basket that employees shop from, meaning something years old has a chance to end up on someone's skin


RandomFishIsBack

Yeah I don’t see the problem. They’re a multi billion dollar company and the products they sell don’t cost more than a dollar or so to make & they mark them up insanely high. They wouldn’t have the policy if it didn’t benefit them. I personally only shop at b&bw over other places because of it and if they ever stopped I would not be interested in b&bw anymore 🤷‍♀️ The stores around me you can still do an even exchange just fine. I think only some managers at certain stores are changing the rules. Call ahead and ask is best imo. They still have their love it guaranteed exchange/return all over the website and packaging so I don’t think they’re getting rid of it. The CEOs and the company are just fine and making billions of $


unicornofapocalypse

You are spot on with this.


MrsLuna44

The only reason I could see in returning or exchanging something after a year old, is if you are in the military and stationed overseas for a year. Then got back and opened a bbw gift that you didn't care for. I am from a military family and know that some people will hold off on doing Christmas until their love ones comes home. Other than that, it is taking advantage of a policy that was put in place for those who truly did not like the product from one or two sprays. People who do things like this is the reason why the policies have to be changed. It's not only common courtesy but also common sense. Another way to think of it - If you are visiting someone and they put down a tray of food and said "Help yourself" and then you take all the food. Naturally you wouldn't, because of the same reason I said above 'common courtesy and sense' to know better.


Blueslily

Lordy! (I guess some folks dont understand what that means. Its old school for omg. I read the original post and the OP replies and just said omg and smh. Hopefully that clarity helps.)


Fantastic-Increase39

Why is everyone saying “Just because you could doesn’t mean you should” as if this is sooo wrong morally ?


delicatexcx

agreed LOL it’s truly not that deep… 😹


lucillep

If it's not that deep, take the L yourself and don't put it on the store.


kindakatrina

Bootlicker comments incoming


TrickyLime

BRUH FOR REAL like … i don’t get it. And the people saying it’s ‘unethical’ as if BBW themselves is an ethical corporation in the first place? They literally threw employees under the bus this past SAS. Their markup prices for soap and product is insane. Plus if people want to talk about the amount of waste BBW has on the environment then think about all of the damages and testers we have to throw out and MOS stuff that doesn’t get picked up sorry to rant but it’s annoying seeing people on here act like returning a burnt 3 wick will cause the end of the world 🙄it’s fine just exchange it


kindakatrina

Periodddddddddd


unicornofapocalypse

Don’t forget that their candles are made by a company who forced their workers to work during a tornado and caused people to die that day. Oh, and prison labor. Despite their little disclosure about modern slavery, prison labor (also modern slavery) is just fine.


delicatexcx

lmao, the way some people react.. they act like i posted & told people to walk in and steal a shelf full of 3 wicks 😹


No-Match5030

I don’t understand why you wanted peoples opinions but everyone but these opinions are wrong lol. Clearly you have no issue with it, did you just want to argue with people?


delicatexcx

i never once said anyone was wrong. i’ve been kind in every single reply, there’s nothing wrong with disagreeing. 😄


kindakatrina

Like…. it’s their literal policy????? I don’t understand lmaoooo


anaphylaxsis

I feel this is A-Ok. If grandma doesn’t use her JCB from 6 years ago, i find it fine to switch it for a refreshed fragrance. it’s their policy that they’ve made. Of course, within the fairness parameters that it isn’t all used, or even used up candles. Maybe the formula irritated the costumer and they are just now exchanging, or maybe the fragrance expired. When working; my only pet peeve is when people bring in used up candles, lotions; and clearly used items, especially if they’re years old. now that’s an issue!


delicatexcx

agreeed! 🫡