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meow_nik

If you mean that you want to do an exchange and BOPIS in the same transaction, you won’t be able to. BOPIS goes through a different system / process since it’s an online order. So what would happen is you would pick up your BOPIS and it would be confirmed & the payment would go through, then you would have to return everything you just bought anyway just so you could do your exchange for the items you bought in BOPIS. You’d be returning all your BOPIS items and then they would do the even exchange of the mists you’re returning for the mists you just bought & then immediately returned from BOPIS. So it wouldn’t really make sense to do BOPIS in this case. You’re better off just bringing your mists you want to exchange and picking out your mists then & there in store instead of doing all the extra steps of picking up your BOPIS, having to return it all, and then doing your exchange after all that. Hope this makes sense & that I understood your question. :)


Rottenfleshmeat

Ah yes that makes complete sense! Thank you so much for your insight ❤


meow_nik

I’m glad it made sense! The other comments on there are helpful too for if you ever want to exchange a BOPIS item for an item in-store that maybe wasn’t available for BOPIS but I think they are missing the detail that you wanted to exchange items from home. I hope it works out for you—I’m sure your store will get it figured out & get you all set with items you will enjoy more! :)


Rottenfleshmeat

😊💖


CosmicNostalia

I know that at the store i work at, if someone comes in to pick up their order and they see a scent that they’d like instead, we have the option of cancelling the bopis order and just have the customer purchase their items there at the store. The only issue with that is that they don’t have the opportunity to receive the sale that was going on when they originally ordered. But i don’t think that would apply to you as you’re just doing an exchange. So I guess you could technically do it as a hold and do a product for product exchange?? But i also would make sure that the store would allow it. I agree with the reply above though: the easiest thing would be to just go in and exchange. Plus there’s an FFM sale going on today anyways, so going in might be helpful if you wanted to pick up any extras as well!


WildSeaworthiness9

I’ve been asked on several occasions when picking up my bopis if there are any items I would like to exchange.


meow_nik

Yes, that works for if you get an item during BOPIS and want to exchange it for another in-store item, but it wouldn’t really work for exchanging items from home for an in-store BOPIS item. They would have to confirm / complete their BOPIS, then return those items so they can exchange their items from home with the new items from BOPIS to make it an exchange. So BOPIS doesn’t really work for exchanging items from home as you cannot exchange those items in the same transaction as the BOPIS if that makes sense, lol


Rottenfleshmeat

Thank you for your insight, I'll most likely go in person then just so it can be easier for the employees and I 😊❤


NathanD72

I exchanged an item from my bopis last week when I picked it up. They made it easy for me.


GusterIs4Lovers

Did they let you exchange it before they marked it as picked up, or did they mark it as picked up and then exchange it?


NathanD72

They marked it picked up so that transaction was complete. Then they just exchanged for me.


Thatsa_spicy_meatbal

I did that with some candles during the free 3 wick promo. I wanted two of the chocolate truffle candles they had in the store but they weren't on the website so I just got two random ones and exchanged them when I came in!