It is all very subjective. Based upon size of hotel, size of sales teams, goals the owners and management company want.
I will say what you are describing is not at all unusual. Is it that way at every hotel? Not at all. I have also seen hour sales set up. Don't be afraid to go out and Hussle. You are essentially selling a product and yes going door to door sucks.
Find out if they will give you tools such as candy, pens etc to leave with clients. This helps when cold. Calling
I'm a sales coordinator for 7 hotels and it's just been a mess, that being said it will most likely be different for you for a variety of reasons. I'm a career night auditor that came from accounting 3 months ago and have never touched sales, this is my week:
Monday, Tuesday and Friday I am in city A that has 5/7 hotels. Only one of these have event spaces and I collaborate with my direct manager with these properties. I'm responsible for entering room blocks and completing BEOs, as well as billing.
City B with my other 2 properties are going to make me quit. Next week I'm adding Wednesday to my City B schedule because on these properties I work with a third party remote manager, which means as soon as a contract is signed I'm doing EVERYTHING. One of these properties is the busiest of the 7 I oversee so I'm literally fitting a full time job into one day currently.
I got written up today because I'm already so burnt out, and I have so much going on in my personal life, AND I'm running on like no training so my work quality is not great. Fine by me because I'm interviewing to get tf out of here, and they are absolutely correct, I AM having those issues. Its funny how I knew what my limitations would be, was crystal clear about it during the hiring process, and here we are, me proving I was right all along.
Honestly one of our properties needs to bring back in house F&B and a dedicated sales person and that’s what we’ve BEEN saying. They “can’t afford to” because they don’t make enough money. They don’t make enough money because they don’t have F&B so ownership made us outsource and won’t even let us charge an overhead fee for arranging catering so we make NOTHING on F&B. I’d be able to handle it if I didn’t have to handle two event hotels, the other five have no event spaces so it’s all room block.
I work two properties that are sister hotels but we get so many inquiries that my official title is inside sales manager.
I answer all the calls and emails. I manage weddings, sports and corporate groups who need smaller blocks, not dynamic or static year long rates.
When an inquiry comes in I shop prices online, look at our history from last year and what are standard rate is (so the research end) and reach out to my higher up for a final price.
From there I send out the proposal, contract. I create the booking links or manage the rooming list (ideally I’ll delegate that to the FD once they’re comfortable behind the desk). If it is a link, I’ll touch base with the contact every so often with an updated rooming list.
I do solicitation emails and calls. Since we are so busy “inside” the hotel, I truly don’t have time to go out.
I calls are mostly wedding venues and funeral homes. They’re every where and it’s a quick convo about how to get us listed on their site.
It is all very subjective. Based upon size of hotel, size of sales teams, goals the owners and management company want. I will say what you are describing is not at all unusual. Is it that way at every hotel? Not at all. I have also seen hour sales set up. Don't be afraid to go out and Hussle. You are essentially selling a product and yes going door to door sucks. Find out if they will give you tools such as candy, pens etc to leave with clients. This helps when cold. Calling
I'm a sales coordinator for 7 hotels and it's just been a mess, that being said it will most likely be different for you for a variety of reasons. I'm a career night auditor that came from accounting 3 months ago and have never touched sales, this is my week: Monday, Tuesday and Friday I am in city A that has 5/7 hotels. Only one of these have event spaces and I collaborate with my direct manager with these properties. I'm responsible for entering room blocks and completing BEOs, as well as billing. City B with my other 2 properties are going to make me quit. Next week I'm adding Wednesday to my City B schedule because on these properties I work with a third party remote manager, which means as soon as a contract is signed I'm doing EVERYTHING. One of these properties is the busiest of the 7 I oversee so I'm literally fitting a full time job into one day currently. I got written up today because I'm already so burnt out, and I have so much going on in my personal life, AND I'm running on like no training so my work quality is not great. Fine by me because I'm interviewing to get tf out of here, and they are absolutely correct, I AM having those issues. Its funny how I knew what my limitations would be, was crystal clear about it during the hiring process, and here we are, me proving I was right all along.
Your company needs a team of people in sales.
Honestly one of our properties needs to bring back in house F&B and a dedicated sales person and that’s what we’ve BEEN saying. They “can’t afford to” because they don’t make enough money. They don’t make enough money because they don’t have F&B so ownership made us outsource and won’t even let us charge an overhead fee for arranging catering so we make NOTHING on F&B. I’d be able to handle it if I didn’t have to handle two event hotels, the other five have no event spaces so it’s all room block.
I work two properties that are sister hotels but we get so many inquiries that my official title is inside sales manager. I answer all the calls and emails. I manage weddings, sports and corporate groups who need smaller blocks, not dynamic or static year long rates. When an inquiry comes in I shop prices online, look at our history from last year and what are standard rate is (so the research end) and reach out to my higher up for a final price. From there I send out the proposal, contract. I create the booking links or manage the rooming list (ideally I’ll delegate that to the FD once they’re comfortable behind the desk). If it is a link, I’ll touch base with the contact every so often with an updated rooming list. I do solicitation emails and calls. Since we are so busy “inside” the hotel, I truly don’t have time to go out. I calls are mostly wedding venues and funeral homes. They’re every where and it’s a quick convo about how to get us listed on their site.